Christina

Baltimore MD 21244
410-725-1221

Objective
To continue my automotive business management career, in a position where I can provide
fast, accurate, and educated information to the customers. To ensure the customers
investments are safely maintained. I look forward to utilizing my current skills and join a team
where Id be given the opportunity to improve and advance my knowledge and skills so I can
provide the highest level customer service.

Professional Experience

02/2013 Current Firestone Complete Auto Care

Timonium, MD
Store Manager
Provide leadership to a team of employees, including accountability, scheduling and training.
Conduct and evaluate monthly reports to ensure goals are set and set plan any actions that may be
needed to exceed set goals, perform inventory reports, accounts payables to outside vendors.
Assist customers with any issues they may have to aid in the safety of their investment.

09/2011 02/2013 Consolidated Safety Services

Fairfax, VA

FMCSA Safety Auditor

Independently perform on-site facility and equipment inspections of commercial carriers in
accordance with the FMCSA Regulations, Department of Defense (DOD), and Military Bus
Agreement (MBA).
Conduct FMCSA safety audits & compliance reviews, Prepare final reports based on the results of
the safety audit and Standard of service inspections (SSI) and upload results to FMCSA and CSS
staff.
Utilize FMCSA websites and programs to perform carrier and driver history checks, perform
CVSA inspections.

5/2010 - 02/2012 Maryland State Police Perryville,

MD
DOT CVSU Officer
Enforce all FMCSA Regulations & State laws; verify operating authority & validation of operators,
testify if citations were issued in the courts.
Independently perform vehicle, driver, motor-coach & various types of hazmat inspections roadside,
perform post-crash investigations.
Inform companies & drivers of any changes to FMCSA regulations, state laws, or needed repairs to
ensure the safety of themselves and others on the road ways.

11/2009 - 05/2010 Mr. Tire Catonsville, MD

Automotive Technician / Service Manager Trainee
Conduct diagnostics; perform alignments, suspension, brakes and general repairs to
customers vehicles.

 Inform the customer of any needed repairs to ensure the safety and performance of their
vehicle. Take road tests with customers in their vehicle to ensure all complaints and
repairs were completed as requested.
Verify shipping & receiving of parts, tires, & supplies, close out open invoices, conduct
customer follow up calls to ensure satisfaction.

Christina Forney * 3617 Florida Road * Baltimore, MD 21244 * 410-725-2042 * cbabywolf02@aol.com

04/2009 - 11/2009 Colonial Motor Mart Pittsburgh,

PA
Service Consultant
Handle making appointments, answering phones and follow up phone calls after service
had been done.
Take recommendations from my team of techs and inform the customer of the needed
repairs.
Enter customer data into the computer system, file work history reports, file warranty
claims to ensure all TSB were performed and paid for by the proper department to
ensure customers received the upmost service for their vehicle.

12/2007 - 04/2009 Wachovia Bank Pasadena, MD

Lead Teller
Provide one on one customer service, process personal and business customer
transactions.

 Track incoming and outgoing monies for the financial center, order needed supplies,
manage the teller schedule.
Examine customers accounts for any financial needs I could offer to better their
financial future.

06/2002 - 04/2009 Avis Rent A Car Hanover, MD

Automotive Technician / Assistant Shop Manager
File the necessary insurance claims; perform follow up calls with clients and insurance
companies for parts ordered and body damage invoices.
Maintain a fleet of vehicles, perform manufacture recalls, diagnose customer complaints,
and install ordered parts.
Prepare vehicles for resale ensuring they pass manufacturer standards, perform annual
inspections as required.

Education

2015 Current, Community College of Baltimore

County, Essex, MD

Legal Studies

2004 - 2006 Community College of Baltimore County

Catonsville, MD
Associate Degree in Business Management

 Associate Degree in Applied Science

T-Ten Graduate

Associate Degree in Automotive Engineering

1998 - 2002 Hereford High School Parkton, MD

High School Diploma

Christina Forney * 3617 Florida Road * Baltimore, MD 21244 * 410-725-2042 * cbabywolf02@aol.com

Certifications
ASE Certifications (A1-A8, P1, C1)
State Vehicle Inspector License
MD State Notary
Financial Advisor Series 65
FMCSA Certifications (North American Standard Part A & B, General Hazardous
Materials, Passenger Vehicle, Bulk Packaging, Cargo Tank)

 FMCSA Safety Auditor

US DOT Commercial Vehicle Trucks and Terrorism Training
MD Commercial Vehicle Weighing and Measuring Course
US DOT Commercial Drug Interdiction Techniques
MD State Commercial Vehicle Theft Prevention
MD State Accident Investigation Training
MD State Post Crash Investigation Training

Continuing Education
Manufacture online courses (GM, Ford, and Toyota)

References Available Upon Request