Sarah R.

Sanchez
7032 South Tremont Way Midvale UT 84047

Email sarah.sanchez@live.com

Cell (801) 712-0838

Career in sales, management and customer service within an active and growing financial oriented organization. Position
should also offer future growth and professional development for an aggressive dedicated individual with leadership skills and
attitude.

PROFESSIONAL EXPERIENCE
Dec 2014- Current

THYSSENKRUPP NORTH AMERICA, SALT LAKE CITY, UT

Credit and Collection Analyst
Answering incoming calls and outgoing calls to customers with outstanding invoices
Account reconciliation, payment arrangements and solving invoice issues.
Communicate with customers via email or web portals regarding invoices
Run monthly AR calls with Branch Managers and personnel
Communicate with customers monthly on all Repair invoices >3K
Answer voicemails and emails within 8-16 business hours
Pull aging reports and repair reports
Put accounts into a dispute and code accordingly. Work the disputes monthly.
SUTTER PHYSICIAN SERVICES, SALT LAKE CITY, UT
Patient Service Representative
Take inbound Customer Service Calls for a Medical Foundation
Schedule patient appointments and register patients
Electronic verification of Insurance
Page on-call physicians or triage patients to RN advice
FARMERS INSURANCE AGENCY, TAYLORSVILLE, UT

March 2013- Dec 2014

April 2012- Jan 2013

Commercial Administrative Assistant and Customer Service

Process Commercial General Liability Certificates of Insurance and Waiver of Subrogation
Assist Customers with Billing Inquiries
Add, Delete or Modify Business Policies
Electronic and Hard Filing
Other office duties
FIRST ELECTRONIC BANK, SANDY, UT

Aug 2008- Feb 2012

Credit Administrative Assistant and Customer Service Representative:

Responsible for processing queued credit card applications and sending out weekly updates of applications
received and approved
Managed business applications from start to finish
Send Applicants reason for decline
Send letters to applicants or Experian when credit inquiry removal is requested
Process Customer Correspondence, update personal information, addresses, and add authorized users
Processed trade and credit card inquiry verification
Completed the Daily FRAU and FACTA Queue ( Called and Verified, Approved or Denied)
Assist with Customer Service Calls, Disputes and Complaints.
Incoming customer service calls and assisted customers needs by answering billing questions and transferring
accordingly
Collections Administrative Assistant/ Small Claims Department/Collector:
Processed return mail and logged all work on an Excel spreadsheet
Front desk clerical work such as answering phones, sending and receiving company mail, faxes and email.
Complete Complaints, Trial Briefs and Writ Garnishment paperwork for the company
Skip tracing using Google, Pipl, Accurint, Collection Reports and any other means to locate the person/place of
employment
Daily use of Access, Adobe, Excel and Word and shipped packages via UPS.com

Process Cease and Desist letters/ POA and Death Certificates

Made over 100 outbound calls a day attempting to collect a debt

DaVINCI VIRTUAL, SALT LAKE CITY, UT

Oct 2007-Sept. 2008
Virtual Client Specialist:
Answer incoming calls for 250+ clients weekly; responsible for forwarding calls accurately and efficiently
Schedule appointments and work with dozens of calendars
Process data entry orders
Make outbound calls and perform administrative tasks
Required to multi-task while maintaining optimal customer service skills

Performed cashier duties and general customer service

EDUCATION
Salt Lake Community College

June 2013- Current

HIGHLIGHT OF QUALIFICATIONS

Type 70 words per minute

Ability to relate in amicable style with customers of diverse backgrounds; help gain trust and confidence
Adept in both Credit and Financial Process and Procedure
Well organized, dependable and career-oriented
Excellent customer service and relationship skills
Outstanding communication skills, both written and verbally
Enjoy a challenging, active, administrative oriented work environment
Excellent team player, work well with co-workers, management and consumers/vendors
Quick learner with a variety of computer skills
Received several compliments and continual repeat in business from customers for outstanding service, attitude and
performance