2015 TENNESSEE

LEADERSHIP TRAINING
COURSE OUTLINE:

July 15-17, 2015

Program Goals
To enhance students learning by enabling them to practice skills and test classroom knowledge
through related service experiences in the local community;
To enable students to provide needed assistance to community agencies and to the people served
by the agencies;
To assist students in their role as leaders of agencies services in their engagement with the
community;
To provide leadership training and development opportunities for the Service Learning staff.
Learning Objectives

To provide course subject to include a service option in one or more of the presentations;
To assist presenters in designing the service learning portion of their presentations;
To inform students about service learning as it applies to their specific duties;
To provide relevant community studies for each service learning objective;
To assist students as they invest in service learning and become established in their agencies;
To prepare students to engage in meaningful service;
To assist Service Learners to make connections between their community experiences and the
larger world, focusing especially on rural communities issues;
To provide student staff with diverse and rich employment and leadership experiences;
To disseminate information about service learning outside the agency and community.

DAY ONE
Session 1: Introduction - Team Building: Surviving Day-to-Day
Keypoints
Kindness - Make a conscious effort to treat everyone in a kind way because you never know if your
interaction with that person may be your last. As Mother Teresa said, Kind words can be short and easy to
speak but their echoes are endless.
Empathy - I have heightened sense of empathy for emotional stresses that others go through after
processing my own emotional wounds as a result of Flight 1549. PTSD along with other mental conditions
is very real and should be treated appropriately.
Physical Fitness - Always stay in good physical condition because you never know when you will be called
upon to save your own life, the life of a friend or family member or even the life of a complete stranger.
Perspective - I have new scale by which to calibrate how much to let something upset me. The cliche dont
sweat the small stuff is really true! We must all also realize the impact that our life has on so many other
lives.
Time - Time is a concept common to us all but unfortunately, none of us know how much of it we have
left so take a little time each day to do something you enjoy, Every morning that we wake up is truly a gift.
Everyday is a lucky day is a new motto for me.
Outcome
Motivate and inspire participants to separate oneself from the burden, the angst and the anguish that we
all encounter every day.
DAY TWO
Session 2: Amplify Your Leadership Listening - Increase Your Listening Skills by 30% in Less than One Hour!
Content
Listening is one of the most important yet least trained communication and leadership skill. The average
professional feels they can correctly answer eight out of 10 questions if given a listening test. Yet when
tested, the average person can only correctly answer three out of 10. These results led us to create a
module that helps identify listening weaknesses and create communication tools to positively impact the
results.
Key Learning Points
Identify the four dynamics of communication.
Take a pre-listening test to measure how well you listen.
Access your ability to understand the difference between verbal and nonverbal listening.
Increase your awareness of assumptions and expressions and how to avoid miscommunications.
Session 3: Amplify Your Leadership Communication - Adapt to the Four Styles of Laid back, Energetic,
Analytical and Direct
Content
Do unto others, as you would have them do unto you, right? What if you are a laid back and easy going
person who has to communicate with an agitated blunt style with the sensitivity of a great white shark?
Forget about being a Type - A or B style. People are too complicated to be put into only one type of
personality. This session identifies that we are combinations of four styles. Based on a behavioral style study
dating back over 2,000 years, you will learn how to establish rapport and be an effective leader by
adapting your approached. Treat other people the way they want to be treated. Success goes to those who
can adapt.
Key Learning Points
Learn the strengths and weaknesses of your primary style.
Debunk common misconceptions about personalities that can cause miscommunications.
Understand the communication dos and donts to motivate others based on their style.
Identify the three most important motivational factors when adapting to the four communication types.

2015 TENNESSEE

LEADERSHIP TRAINING

Session 4: Body Language and How it Affects the Outcome

Content
Body language and communication programs that provide new insights and tools about human behaviors
for all professions, ages and stages of life. Presenter will cross a myriad of audiences levels, including
corporate teams, community-based organizations, public and minority engagements.
Key Learning Points
Business the spoken word and written word.
Science behind non-verbal communication, facial expressions, gestures and behavioral intentions.
Interpreting the components of human communication, behaviors, haptics, proxemics, culture and
mannerisms. Instructional strategies and methods that will be used during this session to keep the audience
engaged and energized.
This presentation is high-energy, interactive and engaging. Participants bodies are used for role play,
examples and simulations. Artifacts such as tape measures, glasses and games are used to maintain an
engaged audience. Because presentations are 4D, participants are assured to be eager to know more,
practice new skills and interact with each other. One key strategy is humor. This method is proven for
immediate engagement and includes data-driven content for both education and application.
Primary Objectives
Participants will understand the basic elements and science behind non-verbal communication (aka body
language) specific to hands, face, legs and hips.
Participants will participate in lively role play/simulation activities to practice using their bodies as powerful
tools to communicate.
Participants will be able to immediately implement seven easy strategies to give them the extra edge in
their work and personal lives based on culture, gender and situation.
Outcome
A wealth of new information 3 take-a-ways every 5 minutes. Hence, participants will receive an abundant
amount of new information about the science of body language including word use, tone and body
language rooted in evidence-based studies and literature.
Back at the office, colleagues will hone their new skills to better communicate, listen and engage with
others. Laughter at what theyve not seen in the past will now take the forefront. Learners will be eager to
share and practice easy strategies, from the perfect handshake/hug to proper social distances, as a better
way of communicating with peers, supervisors and clients. On a personal front, new knowledge will help
with family relationships at all levels.
Non-verbal communication is imperative for effective communication and building relationships. As people
seek to know more, this subject is key to understanding ones self and others.
Session 5: Building Business in Rural Areas
Content
Leadership: Students will develop a capacity and contemporary theories of leadership and demonstrate the
application of these theories to everyday life.
Key Learning Points
Objective A: Demonstrate knowledge of classical and contemporary theories of leadership, and demonstrate the application of these theories to everyday life;
Objective B: Understand and evaluate their personal strengths and challenges as leaders in everyday life.

2015 TENNESSEE

LEADERSHIP TRAINING