KAYDEN BURR

PROFILE
Outgoing, self-motivated Customer Service professional with experience in all aspects of client relations and successful
background in providing exemplary levels of total quality customer service. A successful, polished individual with a professional
appearance and demeanor who is flexible, responsive, and customer focused. Proven record of consistently meeting or exceeding goals
and performance objectives. Strong work ethic and high degree of integrity. Flexible and available to travel.
Outstanding communication and interpersonal skills with the proven ability to build strong rapport and cooperative relationships
with pilots, passengers, company executives and affluent and VIP clientele. Relates well to individuals at all levels from various
multicultural backgrounds and possess exceptional troubleshooting and problem solving skills. Works well under pressure independently
or as part of a team and consistently deliver unparalleled service. Proficient in Microsoft Office (Excel, Word, Outlook). Type 65+ wpm.

PROFESSIONAL EXPERIENCE
Delta Air Lines - Salt Lake City, UT

11/2011 present

Elite Sales and Service Assist (01/2013-present)

Promoted to assist Deltas most high-value passengers and airline executives, as well as Federal Air Marshal's with questions regarding
flights or policies/procedures. Clientele includes Deltas top passengers including Diamond, Platinum and Gold Members.

Develop and maintain long-term working relationships with a sophisticated, diverse international clientele.
Position requires the ability to think both analytically and critically while utilizing diplomacy and making decisions.
Deliver on commitments and share best practices with teammates to enhance performance.
Provide the highest quality services, while meeting/exceeding deadlines, schedules, and quality/performance requirements.

Lead Reserve (05/2014-02/2015)

Promoted to provide support to the local office and lead a team of approximately 21 specialist colleagues.

Serve as a peer champion, coach and mentor to a team of specialists.

Position requires visible support through assistance in the bay to lift and recognize performance results.

Effectively manage daily attendance, reliability, and conduct quality control and side-by-side performance observations.

Provide mentoring, ongoing feedback, recommendations for improvement and performance reviews while ensuring awareness of
recurring issues.

Serve as a subject-matter-expert (SME) and share in ownership of providing a safe, secure and great place to work.

Customer Support Supervisor (06/2012-01/2013)

Promoted to assist both customers and customer service representatives with any questions regarding policies and procedures.

Took escalated calls and made decisions that were both fair to the company and customer.
Created training material to train representatives regarding policies and procedures for those passengers with disabilities.
Worked across diverse, cross functional teams, embracing and emphasizing company high standards of excellence.
Highly regarded amongst co-workers, management, and key decision-makers.

SkyMiles Sales & Service Representative (11/2011-06/2012)

Assisted SkyMiles customers with new and current reservations, as well as questions regarding policies and procedures.

Maintained superior levels of guest interaction/satisfaction and ensured smooth overall operations.
Identified and successfully resolved complex inquiries in a prompt, courteous manner.
Acted as a liaison with other departments to resolve customer challenges and implement complete problem resolution.

Homestead Studio Suites - Sugar House, UT

09/2008 - 11/2010
Guest Service Representative
Responsible for providing guest service at the front desk for this corporate suites hotel. Accountabilities encompassed check-in and
check-out, reservations, night auditing, processing payments and all aspects of guest services.

Handled guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Anticipated guest needs and effectively/efficiently responded to guest requests and followed up to ensure total satisfaction.
Consistently met and/or exceeded work performance standards in accordance with established guidelines.

EDUCATION
Jordan Applied Technology Center (Dental Assisting) West Jordan, UT
West Jordan High School, West Jordan, UT