April Stepan

536 North Broadway

Lindenhurst, NY 11757
(631) 455-9604
astepan24@aol.com

Career Objective: Professional Flight Attendant

I am a dedicated team player that thrives in a customer oriented; fast paced environment and I possess
excellent communication skills. These attributes in addition to my ability to provide superior customer
service, would allow me to perform as an exceptional representative in the position of Flight Attendant for
your airline. I am familiar with the company requirements and am willing to relocate.

Work History
October 2009-present Pier 1 Imports, Bayshore, NY
Title: Sales Associate
• Provide personalized customer assistance, maintain visual merchandising and retail organization
and utilize excellent interpersonal skills to market and promote company products.
• Anticipate and resolve customer issues and requests and work as a team to provide leadership,
safety and service and ensure an inclusive customer experience.

November 2007-September 2008 MSH Inc., West Islip, NY

Title: Customer Service Manager
• Responsible for client services and scheduling, inventory management, escalation and resolution of
customer service issues and marketing and sales of upgraded services.
• Earned client satisfaction by building rapport, problem solving, active listening and assimilating
needs.

October 1999-November 2007 Sears Holdings Inc., Syosset, NY

Title: Accounts Receivable Coordinator
• Performed overall daily management of specialized parts division, scheduled customer deliveries,
coordinated vendor ordering and supervised client collections and account services.
• Maintained departmental reporting, prepared client proposals and utilized outstanding
organizational and communicative abilities to exceed company performance goals.
• Demonstrated the ability to resolve challenging situations with poise and diplomacy and interact
professionally with a diverse client base.

Education
Lake Elsinore Senior High School, Elsinore, CA
• Graduate, Regents Diploma

Other Skills
• Exceptional self-motivation and leadership skills with commitment to teamwork
• Articulate and dynamic communicator
• Resourceful, dependable and dedicated to premium customer service
• Superior work ethic

References available upon request