Beruflich Dokumente
Kultur Dokumente
Copyright 2005
Troubleshooting
Error & Status Messages on the Control Panel ................................................74
Printer Does Not Print .........................................................................................83
Checking the port connection...................................................................................84
Other Printing Problems .....................................................................................87
Additional Troubleshooting ................................................................................ 93
Appendix
Moving and Transporting the Printer...............................................................106
Moving the Printer ..................................................................................................106
Transporting the Printer ......................................................................................... 107
Consumables .....................................................................................................108
Toner Cartridge ......................................................................................................108
Waste Toner Bottle ................................................................................................109
Photo Conductor Unit.............................................................................................109
Intermediate Transfer Unit (Transfer Unit) ............................................................. 109
Specifications.....................................................................................................111
Mainframe ..............................................................................................................111
Options...................................................................................................................113
Trademarks
Microsoft, Windows and Windows NT are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
IPS-PRINT Printer Language Emulation Copyright 1999-2000 Oak Technology, Inc., All rights reserved.
Bluetooth is a registered trademark of the Bluetooth SIG, Inc. worldwide.
Other product names used herein are for identification purposes only and might
be trademarks of their respective companies. We disclaim any and all rights to
those marks.
The proper names of the Windows operating systems are as follows:
Microsoft Windows 95 operating system
Microsoft Windows 98 operating system
Microsoft Windows Millennium Edition (Windows Me)
The product names of Windows 2000 are as follows:
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Server
Microsoft Windows 2000 Professional
The product names of Windows XP are as follows:
Microsoft Windows XP Professional
Microsoft Windows XP Home Edition
The product names of Windows ServerTM 2003 are as follows:
Microsoft Windows ServerTM 2003 Standard Edition
Microsoft Windows ServerTM 2003 Enterprise Edition
Microsoft Windows ServerTM 2003 Web Edition
The product names of Windows NT 4.0 are as follows:
Microsoft Windows NT Server 4.0
Microsoft Windows NT Workstation 4.0
G1398504_1.00
Copyright 2005
On the display
K (Feed direction)
A4 (210 x 297)
8 1/2 x 11
Be careful of the paper feed direction. The direction is determined for each paper size.
210 297
B5
182 257
A5
148 210
A6
105 148
216 356
216 279
140 216
184 276
210 330
216 330
F/GL (8 13 inches)
203 330
104.8 241.3
162 229
G1398504_1.00
Tray 1
Size (mm)
A4
Bypass Tray
Feed direction
Copyright 2005
114 162
110 220
98.4 190.5
Custom Size
195 267
Tray 1
Size (mm)
Bypass Tray
Feed direction
The size is supported, but it should be selected using the control panel.
The size is supported, but it should be set as a custom size using the control panel.
The supported size may differ depending on the printer language you use.
Set as a custom size setting using the control panel.
The following sizes are supported:
Bypass Tray: approximately 90 - 216 mm in width, and 148 - 356 mm in
length.
8.26 11.69
B5
7.17 10.12
Tray 1
Size (inch)
A4
Bypass Tray
Feed direction
5.83 8.26
A6
4.13 5.63
Legal (LG)
81/2 14
Letter (LT)
81/2 11
51/2 81/2
Executive (Exec.)
71/4 101/2
Folio
81/4 13
Foolscap F4
81/2 13
F/GL
8 13
Com#10 Env
4 1/8 9 1/2
C5 Env
6.38 9.02
C6 Env
4.49 6.38
DL Env
4.33 8.66
Monarch Env
3 7/8 7 1/2
Custom Size
16K
7.68 101/2
Tray 1
Size (inch)
A5
Bypass Tray
Feed direction
The size is supported, but it should be selected using the control panel.
The size is supported, but it should be set as a custom size using the control panel.
The supported size may differ depending on the printer language you use.
Set as a custom size setting using the control panel.
The following sizes are supported:
Bypass Tray: approximately 3.55 - 8.50 inches in width, and 5.83 - 14.01
inches in length.
Maximum number of
sheets (plain paper)
Check that the top of the stack is not higher than the limit mark inside the tray.
Paper Recommendations
Loading Paper
Do not use ink-jet printer paper because it may stick to the fusing unit and
cause a paper misfeed.
Set the paper as described below
Tray 1, Paper Feed Unit (Tray 2, Tray 3): Print side facing up
Bypass Tray: Print side facing down
Print quality cannot be guaranteed if paper other than the ones recommended
is used. For more information about recommended paper, contact your sales
or service representative.
Do not use paper that has already been printed onto by other printers.
Storing Paper
Paper should always be stored properly. Improperly stored paper might result
in poor print quality, paper misfeeds, or printer damage. Recommendations
are as follows:
Avoid storing paper in humid areas.
Avoid exposing paper to direct sunlight.
Store on a flat surface.
Keep paper in the package in which the paper came.
Printer setup
Press [Paper Input] menu, [Paper Type], and then [Plain Paper].
Tray 1: 530
Make sure paper is not stacked higher than the upper limit
mark (T) inside the tray. Make sure paper is not stacked higher
than the paper guides inside the bypass tray.
Both-side printing
Possible
Thick Paper
Paper thickness
Printer setup
Press [Paper Input] menu, [Paper Type] and then [Thick Paper 1] or
[Thick Paper 2] on the control panel.
Make sure paper is not stacked higher than the paper guides
inside the bypass tray.
Both-side printing
Not possible
Additional cautions
Adhesive labels
Printer setup
Press [Paper Input] menu, [Paper Type], and then [Labels] on the
control panel.
Not possible
Additional cautions
OHP transparencies
Printer setup
10
Bypass Tray: 50
Make sure paper is not stacked higher than the paper guides
inside the bypass tray.
Both-sided printing
Not possible
Additional cautions
Print speed for OHP transparencies is slower than for plain paper.
Glossy Paper
Printer setup
Press [Paper Input] menu, [Paper Type], and then [Glossy Paper] on
the control panel.
Not possible
Additional cautions
Envelopes
Printer setup
Press [Paper Input] menu, [Paper Type], and then [Thick Paper 1] or
[Thick Paper 2] on the control panel.
Not possible
11
For better print quality, we recommend the right, left, top, and
bottom print margins to be at least 15 mm 0.6 inch.
Print quality on envelopes may be uneven if parts of an envelope have differing thicknesses. Print one or two envelopes to
check print quality.
Use flat envelopes with no curl. If they have a curl, flatten them.
12
Print Area
The following shows the print area for this printer. Be sure to set the print margins
correctly by the application.
Paper
A
B
C
D
Print area
Feed direction
Approx. 5 mm (0.2 inches)
Approx. 5 mm (0.2 inches)
The print area may vary depending on the paper size, printer language and
printer driver settings.
Envelope
A
B
Print area
Feed direction
13
The print area may vary depending on the paper size, printer language and
printer driver settings.
14
Loading Paper
This describes how to load paper into the paper tray and bypass tray.
Do not pull out the paper tray forcefully. If you do, the tray might fall and
cause an injury.
A Pull the paper tray out of the printer until it stops. Lift it slightly, and then
pull it fully out. Place the paper tray on a flat surface.
You can not pull out Tray 1 if the bypass tray is open.
15
B Press Push, and then adjust the rear guide to the paper size you want
to load.
C Adjust the side guides to the paper size you want to load.
Make sure the top of the stack is not higher than the limit mark inside the
tray.
To avoid misfeeds, set the side guides to the exact paper size.
Do not load different kinds of paper in the tray.
16
Misfeeds can occur if the paper tray is not fully inserted. Make sure it is fully
inserted.
A Pull the paper tray out of the printer until it stops. Lift it slightly, and then
pull it fully out. Place the paper tray on a flat surface.
You can not pull out Tray 1 if the bypass tray is open.
17
C Press Push, and then adjust the rear guide to the paper size you are
using.
D Adjust the side guides to the paper size you want to load.
18
Check the top of the stack is not higher than the limit mark inside the tray.
Specifying a paper type for Tray 1 and the optional paper feed unit
Improve printer performance by selecting the optimum paper type for the tray.
You can select from the following paper types:
Plain Paper, Recycled Paper, Special Paper, Color Paper, Letterhead, Preprinted
19
B Press the {U} or {T} key to display [Paper Input], and then press the {#
Enter} key.
Menu:
Paper Input
The paper type selection menu appears.
C Press the {U} or {T} key to display [Paper Type], and then press the {# Enter} key.
The paper tray selection menu appears.
D Press the {U} or {T} key to display the target paper tray, and then press
the {# Enter} key.
When the optional paper feed units are installed in the printer, [Tray 2] and
[Tray 3] appears (depending on how many units are installed).
Paper Type:
Tray 2
The paper type selection menu appears.
E Press the {U} or {T} key to display the target paper tray, and then press
the {# Enter} key.
Tray 2:
*Plain Paper
After about two seconds, the display returns to the menu.
20
To avoid multi-sheet feeds, fan the paper before loading it onto the paper tray.
Set the size and direction of the loaded paper using the control panel or the
printer driver. Make sure the settings do not conflict. Conflicting settings can
cause paper jams or loss of print quality.
Load paper print side down and in the short-edge feed direction.
until it stops ( ).
21
Check the top of the stack is not higher than the limit mark inside the tray.
To avoid multi-sheet feeds, fan the paper before loading it onto the paper
tray.
E Set the paper size using the control panel. Press the {Menu} key.
F Press the {U} or {T} key to display [Paper Input], and then press the {#
Enter} key.
Menu:
Paper Input
The paper selection menu appears.
G Check that [Bypass Size] appears, and then press the {# Enter} key
The paper size selection menu appears.
22
H Press the {U} or {T} key to display the size and orientation of the paper
in the bypass tray.
Bypass Size:
*8 x 13
After about two seconds, the display returns to the menu.
23
B Press the {U} or {T} key to display [Paper Input], and then press the {#
Enter} key.
Menu:
Paper Input
The paper selection menu appears.
C Check [Bypass Size] appears, and then press the {# Enter} key.
The paper size selection menu appears.
D Press the {U} or {T} key to display [Custom Size], and then press the {#
Enter} key.
E Press the {U} or {T} key to set the horizontal value, and then press the
{# Enter} key.
Custom Size:
Horiz.
8.50
By pressing the key, the value increases or decreases by 0.01 inch. By pressing and holding the key, the value varies by 1 inch.
F Press the {U} or {T} key to set the vertical value, and then press the {#
Enter} key.
Custom Size:
Vert.
11.00
After about two seconds, the display returns to the menu.
24
For details about the printer driver, see the printer driver Help.
B Press the {U} or {T} key to display [Paper Input], and then press the {#
Enter} key.
Menu:
Paper Input
The paper selection menu appears.
C Press the {U} or {T} key to display [Paper Type], and then press the {# Enter} key.
The paper tray selection menu appears.
D Press the {U} or {T} key to display [Bypass Tray], and then press the {#
Enter} key.
The paper type selection menu appears.
25
E Press the {U} or {T} key to display the loaded paper type, and then
press the {# Enter} key.
Bypass Tray:
Recycled Paper
After about two seconds, the display returns to the menu.
26
B Press the {U} or {T} key to display [Paper Input], and then press the {#
Enter} key.
Menu:
Paper Input
The paper selection menu appears.
C Press the {U} or {T} key to display [Tray Priority], and then press the {#
Enter} key.
The paper tray selection menu appears.
D Press the {U} or {T} key to select the tray type you want to use, and
then press the {# Enter} key.
The following message appears on the display:
Tray Priority:
*Tray 2
27
Copyright 2005
28
Replace the toner cartridge if the following message appears on the display:
Add Toner
XXX/XXX
A combination of one to four colors, yellow, magenta, cyan, black, appears in
XXX.
If cyan, magenta, or yellow toner runs out, you can print in black and white
using black toner. Change the color mode setting to Black and White using
the printer driver.
If black toner runs out, you cannot print in black and white or color until the
black toner cartridge is replaced.
Do not shake the removed toner cartridge. Remaining toner may leak.
All four cartridges are removed using the same procedure.
The illustration uses the yellow cartridge as an example.
Do not open the shutter at the bottom of the toner cartridge. Toner may
leak.
E Check the toner color and location correspond, and carefully insert the
toner cartridge vertically.
30
If the toner cartridge is not properly installed, you cannot close the printer's
upper left cover.
31
Replace Used
Toner Bottle
A Turn off the power, and then unplug the power cable.
B Open the right cover.
32
D Unlock the waste toner bottle by sliding the green arrow to the position
shown.
Do not lock the removed waste toner bottle. Toner may leak.
33
F Place the new waste toner bottle in the position shown in the illustration.
G Lock the waste toner bottle by sliding the green arrow to the position
shown.
Be sure to lock the waste toner bottle to prevent toner from leaking inside
the printer.
34
Replace Black
PCU
Replace the three color photo conductor units when the following message appears on the display:
Replace Color
PCU
Color photo conductor units (yellow, cyan, and magenta) are supplied as a single
item.
Exposure to light reduces photo conductor unit performance. Replace the unit
as quickly as possible.
Do not pull out the photo conductor unit with force or haste, it may fall and you
may damage the machine.
Take care that nothing comes into contact with the surface of the photo conductor.
Check the contents of the box for the following items:
35
A Turn off the power, and then unplug the power cable.
B Open the right cover.
C Pull out the green levers on the left and right that are securing the inner
cover.
36
37
38
N Remove the tape from around Photo Conductor Unit by peeling it downward, and then remove the unit's top cover.
Do not remove the cover attached to the bottom of the photo conductor unit
yet.
39
After you take the new Photo Conductor Unit out of the bag, quickly install
it.
A
B
P Align the green arrow at the tip of the photo conductor unit with the rail
inside the printer.
Make sure the green arrow fits securely to the rail before proceeding to the
next step.
If you do not securely attach the green arrow of the photo conductor unit to
the rail, you may damage the photo conductor unit.
40
Q Push the front of the photo conductor unit carefully in sliding the unit
from its cover until it stops.
41
If the photo conductor unit is not correctly installed, print quality will be lost.
For example, certain colors may not print.
S Push the left and right edge of the inner cover to secure it.
42
Calibrating...
Wait until [Ready] appears on the display panel.
Do not turn off the power during calibration. Doing so results in malfunction.
43
Replace Fusing
Unit soon
or
Replace
Fusing Unit
Check the contents of the box for the following items:
Fusing Unit
44
Transfer Roller
Be sure to make the maintenance setting using the control panel after replacing the fusing unit. The procedure is complete only when the maintenance setting is made.
A Turn off the power, and then unplug the power cable.
After power off, wait 30 minutes for the fusing unit to cool before handling it.
B Open the front cover by pushing the front cover release button.
C Pinch the connector lever, and then pull out the connector.
45
D Push the green release buttons on the left and right outwards to unlock
the fusing unit.
F Take the new fusing unit from out from its box.
G Place the unit as shown, and then carefully insert the new fusing unit.
46
H Carefully push in the fusing unit until it clicks into position, and then
check that the unit is locked.
47
K Turn the green part in the direction of the arrow, and then remove the
transfer roller.
M Hold the green part as shown, and then insert the transfer roller into the
printer.
48
A If the following message appears on the control panel, hold down the
{Escape} key for at least five seconds. The message disappears and a
maintenance reset is automatically performed.
Replace
Fusing Unit
49
B Press the {U} or {T} key to display [Maintenance], and then press the {#
Enter} key.
Menu:
Maintenance
C Press the {U} or {T} key to display [Maint. Reset], and then press the {#
Enter} key.
Maintenance:
Maint. Reset
D Press the {U} or {T} key to display [Fusing Unit], and then press the {#
Enter} key.
Maint. Reset:
Fusing Unit
The following message appears:
Fusing Unit
Press # to reset
50
Replace Transfer
Belt soon
or
Replace
Transfer Belt
Check the contents of the box for the following items:
Transfer Belt
Be sure to make the maintenance setting using the control panel after replacing the transfer belt. The procedure is complete only when the maintenance
setting is made.
A Turn off the power, and then unplug the power cable.
51
D Pull out the green levers on the left and right that are securing the inner
cover.
52
F Unlock the waste toner bottle by sliding the green arrow to the position
shown.
Do not lock the removed waste toner bottle. Toner may leak.
53
H Loosen the green screws on the left and right by turning them the direction of the arrows.
I Pinch the both screws, and then carefully pull out the transfer belt slowly until it stops.
J Raise the green cover, hold the transfer belt as shown, and then remove
the transfer belt.
Be sure to hold the unit with both hands, and pull it out carefully.
Do not touch the belt part.
L Holding the transfer belt as shown, carefully slide the transfer belt into
the printer.
N Tighten the green screws on the left and right by turning them the direction of the arrows.
55
O Place the waste toner bottle in the position shown in the illustration.
P Lock the waste toner bottle by sliding the green arrow to the position
shown.
Be sure to lock the waste toner bottle to prevent toner from leaking inside
the printer.
56
R Push the left and right edge of the inner cover to secure it.
A If the following message appears on the control panel, hold down the
{Escape} key for at least five seconds. The message disappears and a
maintenance reset is automatically performed.
Replace
Transfer Belt
57
B Press the {U} or {T} key to display [Maintenance], and then press the {#
Enter} key.
Menu:
Maintenance
C Press the {U} or {T} key to display [Maint. Reset], and then press the {#
Enter} key.
Maintenance:
Maint. Reset
D Press the {U} or {T} key to display [Transfer Belt], and then press the {#
Enter} key.
Maint. Reset:
Transfer Belt
The following message appears:
Transfer Belt
Press # to reset
58
G1398504_1.00
Copyright 2005
59
B Press the {U} or {T} key to display [Maintenance], and then press the {#
Enter} key.
Menu:
Maintenance
The maintenance menu appears.
C Press the {U} or {T} key to display [Color Regist.], and then press the {#
Enter} key.
The check message appears.
Press #
to adjust
Adjusting...
To avoid malfunction, do not turn off the power while [Adjusting... ] appears
on the display.
60
Completed
61
62
B Press the {U} or {T} key to display [Maintenance], and then press the {#
Enter} key.
Menu:
Maintenance
The maintenance menu appears.
C Press the {U} or {T} key to display [Color Calibrate], and then press the {#
Enter} key.
D Check [Start Calibr. 1] is displayed, and then press the {# Enter} key.
E Check [Yes] is displayed, and press {# Enter} key to print gradation correction sheet 1.
F Set the gradation correction value of the highlighted part using correc-
tion 1. For setting K (black) gradation, hold the correction value (0-6) for
K of the correction value setting sheet 1 over the color sample (K) for
gradation correction 1 of the Color Calibration Sample Sheet, and set
the numerical value of the closest color using either the {U} or {T} key.
Set the correction value using the supplied Color Calibration Sample Sheet
and the gradation correction sheet 1 printed in the previous step.
Set M (magenta), C (cyan), and Y (yellow) using the same method.
Calibrate 1:
K:3 M:3 C/Y:3/3
63
Each time the {U} or {T} key is pressed, the value increases or decreases
respectively, in increments of 1.
The correction value can be set between 0 and 6.
G Press the {# Enter} key after setting the K (black) gradation. The cursor
shifts to M (magenta).
Calibrate 1:
K:2 M:3 C/Y:3/3
H Set the gradation correction values for M (magenta), C (cyan), and Y (yellow) using the same procedure as for the K (black).
I If you finished all settings, ensure that the cursor is on the correction
value for Y (yellow), and then press the {# Enter} key.
Calibrate 1:
K:2 M:2 C/Y:2/2
The example shows the display of the control panel when the correction value
for each color is changed to 2.
J Check [Yes] is displayed, and press the {# Enter} key to print the correction result.
K Check
Calibrate 1:
Save and exit
Calibrate 1:
Exit don't save
This concludes the setting for correction 1. Next, proceed to correction 2.
L Press the {T} key to display [Start Calibr. 2], and then press the {# Enter}
key.
64
M Check [Yes] is displayed, and then press the {# Enter} key to print gradation correction sheet 2.
N Perform the same operations as used for setting the gradation correction value using correction 1 to set the gradation correction value of the
middle part using correction 2.
65
Hold the correction value (0-6) for K of the correction value setting sheet
over the color sample of gradation correction 1 of the Color Calibration
Sample Sheet and search for a corrected color closest to that of the color
sample, and then set its correction value using the operation panel. The
currently set correction value is printed in red.
66
67
B Press the {U} or {T} key to display [Maintenance], and then press the {#
Enter} key.
Menu:
Maintenance
The maintenance menu appears.
C Press the {U} or {T} key to display [Color Calibrate], and then press the {#
Enter} key.
D Press the {U} or {T} key to display [Reset], and then press the {# Enter}
key.
Color Calibrate:
Reset
A confirmation message is displayed.
Press # to reset
Calibration
Calibration was
reset
After about 2 seconds, the display returns to the [Color Calibrate: Reset] menu.
68
B Press the {U} or {T} key to display [Maintenance], and then press the {#
Enter} key.
Menu:
Maintenance
C Press the {U} or {T} key to display [Image Density], and then press the {#
Enter} key.
Maintenance:
Image Density
The following message appears on the display:
Image Density:
Prt. Test Sheet
69
E Compare the colors on the printed image density test sheet with those
on the Image Density Adjusting Card.
If the image density of the Image Density Adjusting Card is equal to the
framed part of the test sheet, do not adjust the image density value.
If the image density of the Image Density Adjusting Card is equal to the
density shown above the frame, select - as the image density setting. If
the image density of the Image Density Adjusting Card is equal to the density shown below the frame, select + as the image density setting.
F Press the {U} or {T} key to select the color you want to adjust, and then
press the {# Enter} key.
Image Density:
Black
G Press the {U} or {T} key to set the image density value, and then press
the {# Enter} key.
Black:
(-10 +10)
You can adjust the image density in 21 increments, from -10 to +10. Increasing the value makes printouts darker and decreasing the value makes
printouts lighter.
Pressing the {U} or {T} key increases or decreases the value in increments of one.
To adjust another color, repeat steps F and G.
70
B Press the {U} or {T} key to display [Maintenance], and then press the {#
Enter} key.
Menu:
Maintenance
The maintenance menu appears.
C Press the {U} or {T} key to display [Registration], and then press the {#
Enter} key.
The registration menu appears.
D Print the test sheet to preview the settings. Confirm that [Prt. Test Sheet]
is displayed, and then press the {# Enter} key.
A screen prompting you to select the tray to be adjusted appears.
E Press the {U} or {T} key to select the tray to adjust, and then press the
{# Enter} key.
71
F Confirm the position of the image on the test sheet, and then adjust the
registration value.
In this setting, adjust the margins of the test sheet so that they are equal in
size.
G Press the {U} or {T} key to display [Adjustment], and then press the {#
Enter} key.
H Press the {U} or {T} key to display the parameter to be adjusted, and
then press the {# Enter} key.
Adjustment:
Horiz: Tray 2
I Press the {U} or {T} key to set the registration value (mm).
Horiz: Tray 2:
(-15 +15)
0
72
Increase the value to shift the print area in the positive direction, and decrease
to shift in the negative direction.
A
B
: Print Area
: Feed Direction
Pressing the {U} or {T} key makes the value increase or decrease by 1.0
mm steps.
Registration:
Adjustment
73
Troubleshooting
Description
The printer is out of toner
(Black).
Recommended Action
Replace the toner cartridge
(Black).
See p.28 Replacing the Toner Cartridge.
Add Toner
Cyan
Add Toner
Magenta
Add Toner
Yellow
Add Toner
XXX/XXX
Calibrating...
Wait a while.
Call Service: EC
Power Off On
/ Call Service if
error reoccurs
Cannot check
Signal in Ad hoc
G1398504_1.00
An attempt to check the radio To check the radio signal , sesignal was made while the
lect Infrastructure in the comcommunication mode was set munication mode settings.
to [Ad hoc] in the interface settings.
Copyright 2005
74
Troubleshooting
Messages
Description
Recommended Action
The paper size and type setting in the tray differs from that
of actual paper size and type in
the tray.
or Right Cover
Change Setting
Tray #
/ Paper Size:
Paper Type:
Cover
DHCP assigned
Cannot change
No action required.
Error: Enter 10
or 26 characters
Error: Enter 5
or 13 characters
Hardware Problem
Ethernet
Hardware Problem
HDD
The printer identified an Ether- Turn the power off, and then
net error.
on. If the message appears
again, contact your sales or
service representative.
The printer identified a HDD
Board error.
75
Troubleshooting
Messages
Hardware Problem
IEEE1394
Description
Recommended Action
76
Troubleshooting
Messages
Hardware Problem
Color PCU
Hardware Problem
Option RAM
Description
Recommended Action
Hardware Problem
Parallel I/F
Hardware Problem
Printer font
Hardware Problem
USB
Hardware Problem
Wireless Board
If you use the parallel I/F, replace the interface cable that
caused the error. Turn the
power off, and then on. Remove and re-install the IEEE
1284 interface board correctly. If the message appears
again, contact your sales or
service representative.
77
Troubleshooting
Messages
Description
Recommended Action
No action required.
Invalid Data
The printer has received irreg- Turn the power off, and then
ular data.
on. If the message appears
again, contact your sales or
service representative.
Hardware Problem
Wireless Card
Power Off On
Invalid Password
Try again
Load Correct
Size Paper
/ Press #
to continue
or Form Feed
The indicated tray is out of pa- Load paper into the indicated
per.
paper tray.
/ Paper Size:
#: tray number
Load Paper:Tray #
Paper Type:
Load Paper
or Form Feed
/ Paper Size:
Paper Type:
Wait a while.
Menu Protected
Cannot change
78
Troubleshooting
Messages
Description
Recommended Action
No Files exist
Offline
Please wait...
Wait a while.
Processing...
Wait a while.
RC Gate
Ready
No action required.
Remove Misfeed
connection error
B: Fusing Unit
Remove Misfeed
A: Internal Path
Remove Misfeed
Y: Paper Tray
Remove Misfeed
Z: Duplex Unit
Remove Paper
Standard Tray
Replace Black
PCU
Replace Black
PCU soon
Replace Color
PCU
The standard output tray is full. Remove paper from the standard output tray.
It is time to replace the black
PCU.
79
Troubleshooting
Messages
Replace Color
PCU soon
Replace
Fusing Unit
Description
Recommended Action
Replace Fusing
Unit soon
Replace
Transfer Belt
Replace Transfer
Belt soon
Replace Used
Toner Bottle
Reset Fusing
Unit correctly
Reset Paper
Bypass Tray
Reset PCU
correctly
XXX/XXX
Remove paper from the bypass tray, and then reset the
paper.
XXX: Yellow/Magenta/Cyan/Black
or Form Feed
Resetting Job...
Wait a while.
ROM Update
Reset Toner
XXX/XXX
Reset Tray #
80
Troubleshooting
Messages
ROM Update
Receiving Data
SC XXX-X
Power Off On
/ Call Service if
Description
Recommended Action
Wait a while.
error reoccurs
SD authenticatn.
failed
Setting change
in process
Set Transfr.Belt
or UsedTonerBtl.
The transfer belt or waste ton- Set transfer belt or waste toner bottle is not set correctly, or er bottle correctly.
not set.
Supply order
failed
Toner is almost
empty: Black
Toner is almost
empty: Cyan
Toner is almost
empty: Magenta
Toner is almost
empty: Yellow
81
Troubleshooting
Messages
Description
Recommended Action
Waiting...
Wait a while.
Warming up...
82
Troubleshooting
Solutions
Confirm that the cable is securely plugged into the power outlet
and the printer.
Turn on the power.
If so, check the error message on the display and take the required
action.
Is paper loaded?
Load paper into the paper tray or onto the bypass tray.
See p.15 Loading Paper.
The type of interface cable you should use depends on the computer you use. Be sure to use the correct one.
If the cable is damaged or worn, replace it with a new one.
See p.111 Specifications.
If not blinking or lit, the data is not being sent to the printer.
Network Connection
Contact your network administrator.
How is the signal strength
when using the wireless
LAN?
Infrastructure Mode
Check the signal status from the [Maintenance] menu on the
control panel. If the signal is poor, either move to a location
where it is good, or remove obstructions.
83
Troubleshooting
Possible Cause
How is the signal strength
when using Bluetooth ?
Solutions
Try the following:
SPP
A Make sure the machine you want to use appears in the 3Com
printer can be blocked by obstructions. Move this printer, computers, and other devices, if necessary.
HCRP, BIP
A Restart the computer, this printer, and other devices.
B Make sure no IEEE 802.11b (wireless LAN) or other Bluetooth
printer can be blocked by obstructions. Move this printer, computers, other devices, if necessary.
If printing still does not start, contact your sales or service representative. Consult with the store where the printer was purchased for information about the location of sales or service representatives.
84
Troubleshooting
For a IEEE 1394 (SCSI print) port connection, port 1394_00 (n) *1 should be
set.
*1
Windows 95/98/Me
Windows 2000
A Access the [Printers and Faxes] window from [Start] on the taskbar.
B Click to select the icon of the printer. Next, on the [File] menu, click [Properties].
Troubleshooting
D Click to select the icon of the printer. Next, on the [File] menu, click [Properties].
Windows NT 4.0
86
Troubleshooting
87
Troubleshooting
Status
There may be a gap between the rear guide and the paper,
or between the side guides and the paper in the paper tray.
Make sure there are no gaps.
See p.15 Loading Paper.
Paper is either too thick or too thin.
See p.5 Paper and Other Media Supported by This Printer.
Paper has already been printed on.
See p.5 Paper and Other Media Supported by This Printer.
Number of paper set in the tray exceeds the limit. Confirm
that the top of the stack is not higher than the limit mark inside
the tray.
See p.5 Paper and Other Media Supported by This Printer.
Paper is static. Use paper that has been stored properly.
See p.5 Paper and Other Media Supported by This Printer.
When loading paper, separate paper from each other
Paper is not fed from the select- When you are using a Windows operating system, the printer
ed tray.
driver settings override those set using the control panel. Set
the desired input tray using the printer driver.
See the printer driver Help.
A printed image is different from When you use some functions, such as enlargement and rethe image on the computer's dis- duction, the layout of the image might be different from that
play.
displayed in the computer display.
You might have selected to replace True Type fonts with
printer fonts in the printing process.
To print an image similar to the image on the computer, make
the settings to print out True Type fonts as an image.
See the printer driver Help.
88
Troubleshooting
Status
If you are using paper smaller than the paper size selected in
the application, use the same size paper as that selected in
the application. If you cannot load paper of the correct size,
use the reduction function to reduce the image, and then
print.
See the printer driver Help.
The color of the printout is differ- The colors made using color toner are different from colors
ent from the color on the comdisplayed on the display in its production system.
puter's display.
When [Toner Saving] is checked under the [Print Quality] tab in
the printer driver's dialog box, the color gradation may appear differently.
See the printer driver Help.
The color of the printout is differ- If a specific color is missing, turn the power switch off and on.
ent from the color specified.
If this does not solve the problem, contact your sales or service representative.
Color changes extremely when
adjusted with the printer driver.
Do not extreme settings for the color balance under the [Print
Quality] tab in the printer driver's dialog box.
See the printer driver Help.
89
Troubleshooting
Status
90
Troubleshooting
Status
White streaks or color streaks
appear.
The setting of the paper may not be correct. For example, although thick paper is used, the setting for thick paper may not
be set.
91
Troubleshooting
Status
You must install an optional hard disk drive or set the value
of the [RAM Disk] in the System Menu to 2 MB or higher.
The paper size appears on the When using PDF Direct Print, printout requires paper set
control panel and printing is not within the PDF file. When a message indicating a paper size
performed with PDF Direct Print. appears, either place the indicated size in the paper tray, or
perform Form Feed.
Also, if [Sub Paper Size] in the System Menu is set to [Auto],
printing is performed assuming letter size and A4 size to be
the same size. For example, When a PDF file set to A4 size
paper is printed using PDF Direct Print and letter size paper
is installed in the paper tray, the file will print out. This applies
similarly to the opposite case.
92
Troubleshooting
Additional Troubleshooting
Problems
Solutions
Groups to Notify
Check e-mail is set for sending using the Web Image Monitor's [E-mail Notification] at the time the error was fixed. You
must click the [Edit] button of [Detailed Settings of Each Item] in
[E-mail Notification], and set [Notify when error:] to [Occurs &
Fixed] on the displayed screen.
93
Troubleshooting
Problems
Solutions
If the power of the main unit is turned off after an Alert occurs,
the Alert is resolved during the time the power is off: no Alertresolved e-mail is sent.
Alert Occurrence and Alert Resolving are set for sending email, but while no Alert Occurrence mail is received, Alert-resolved e-mail is received.
Printing using Bluetooth is slow. When using the optional Bluetooth interface unit, do the following;
Make sure no IEEE 802.11b (wireless LAN) or other Bluetooth devices are in use.
Interference may occur with the IEEE 802.11b wireless LAN interface board. Such interference may affect the transmission speed and other functions.
Transmissions between the client computer and the machine can be blocked by obstructions. Move the machine
or client computer if necessary.
If the machine is still not operating satisfactorily, contact your sales or service
representative. Consult with the store where the printer was purchased for information about the location of sales or service representatives.
94
G1398504_1.00
Copyright 2005
95
A Open the front cover by pushing the front cover release button.
Close the bypass tray if it is extended. If the bypass tray is extended, the
front cover does not open.
96
C Pull part A in the direction of the arrow, and then open the cover.
97
98
A Open the front cover by pushing the front cover release button.
Close the bypass tray if it is extended. If the bypass tray is extended, the
front cover does not open.
99
D Pull part B2 toward the front, and then open the guide board.
100
101
Do not pull the tray out forcefully. If you do, the tray might fall and cause an
injury.
Tray 2/3
102
Misfeeds can occur if the paper tray is not fully inserted. Make sure it is fully
inserted.
D Open the front cover by pushing the front cover release button, and then
close it to reset the misfeed condition.
This procedure is also applicable to both the paper tray and the optional
paper feed unit.
103
A Open the front cover by pushing the front cover release button.
Close the bypass tray if it is extended. If the bypass tray is extended, the
front cover does not open.
104
105
Appendix
Copyright 2005
106
Appendix
See Setup Guide and follow the steps backwards for removing options.
C Lift the printer with two people by using the inset grips on both side of
the printer, and then move it horizontally to the place where you want to
install it.
107
Appendix
Consumables
Our products are engineered to meet the highest standards of quality and
functionality. When purchasing expendable supplies, we recommend using
only those specified by an authorized dealer.
Toner Cartridge
Toner cartridge
7,000 pages
6,000 pages
2,500 pages
6,000 pages
2,500 pages
6,000 pages
2,500 pages
*1
The number of printable pages varies depending on which of the two different
types of toner cartridge you have installed.
If toner cartridges are not changed when necessary, printing will become impossible. We recommend keeping a stock of bottles or purchasing them soon.
The actual number of printable pages varies depending on the image volume
and density, number of pages to be printed at a time, paper type and paper
size used, and environmental conditions such as temperature and humidity.
Toner cartridges may need to be changed sooner than indicated above due
to deterioration over the period of use.
Toner cartridges (consumables) are not covered by warranty. However, if
there is problem, contact the store where they were purchased.
When you first use this printer, use the four toner cartridges packaged with the
printer.
Numbers of pages that can be printed using the toner cartridge supplied with
this printer are as follows:
Toner Cartridge
Black, Cyan, Magenta, Yellow
108
Appendix
14,000 pages
The actual number of printable pages varies depending on the image volume
and density, number of pages to be printed at a time, paper type and paper
size used, and environmental conditions such as temperature and humidity.
If the waste toner bottles are not changed when necessary, printing will become impossible. We recommend keeping a stock of bottles or purchasing
them soon.
15,000 pages
15,000 pages
*1
The actual number of printable pages varies depending on the image volume
and density, number of pages to be printed at a time, paper type and paper
size used, and environmental conditions such as temperature and humidity.
If the photo conductor unit is not changed when necessary, the quality of printing is not guaranteed. We recommend keeping a stock of photo conductor
units or purchasing one soon.
Photo conductor unit (consumables) are not covered by warranty. However,
if there is problem, contact the store where they were purchased.
The actual number of printable pages varies depending on the image volume
and density, number of pages to be printed at a time, paper type and paper
size used, and environmental conditions such as temperature and humidity.
109
Appendix
If the transfer unit is not changed when necessary, the quality of printing is not
guaranteed. We recommend keeping a stock of transfer unit or purchasing
one soon.
110
Appendix
Specifications
Mainframe
Configuration:
Desktop
Print Process:
Laser beam scanning & Electrophotographic printing
4 drums tandem method
First Print Speed:
Monochrome: 13.5 sec or less (A4K)
Color: 14.5 sec or less (A4K)
If the printer has not been used for a while, there may be a short delay before the first page starts printing.
Printing Speed:
Monochrome: Maximum 21 pages per minute (A4K) *1
Color: Maximum 21 pages per minute (A4K) *1
*1
Resolution:
1200 1200 dpi (RPCS, PostScript 3, PCL 6)
1200 600 dpi (RPCS, PostScript 3, PCL 6)
600 600 dpi (RPCS, PostScript 3, PCL 5c/6)
300 300 dpi (PCL 5c *1 )
*1
monochrome only
Paper size:
See p.5 Paper and Other Media Supported by This Printer.
Paper Weight:
See p.5 Paper and Other Media Supported by This Printer.
Media Type:
See p.5 Paper and Other Media Supported by This Printer.
Paper Output Capacity:
Standard 250 sheets (80 g/m2, 20 lb.)
Paper Input Capacity:
Standard Paper Tray
530 sheets *1
Bypass Tray
100 sheets *1
111
Appendix
530 sheets 1, 530 sheets 2 *1
Power Source:
120 V, 60 Hz, 11 A or more
Power Consumption:
Printing
Energy Saver
9 W or less
Warm-up Time:
Less than 30 seconds (23C, 71.6 F) *1
*1
When no error.
Dimensions:
Width
Printer only (tray not
extended)
Depth
Height
Weight:
Approximately 32 kg (70.5 lb.) (toner cartridges and power cord included)
Noise Emission *1 :
Sound Power Level
Mainframe only
Stand-by
49 dB (A)
During Printing
63 dB (A)
36 dB (A)
During Printing
50 dB (A)
*1
*2
The preceding measurements made in accordance with ISO7779 are actual values.
Measured at the position of a bystander.
Memory:
Standard 128 MB, up to 512 MB (with the optional Memory Unit)
Interface:
Standard:
Ethernet (10/100Base-TX)
112
Appendix
USB2.0
It requires a USB computer port and cable that support USB 2.0.
Optional:
IEEE 1394 (SCSI print, IP over 1394)
IEEE 802.11b (Wireless LAN)
Parallel (Bidirectional IEEE1284)
Bluetooth
Printer Language:
RPCS, PJL, PCL 5c/6, PostScript 3, PDF
Fonts:
PCL 5c
Agfa Monotype 35 Intellifonts, 10 TrueTypefonts, and 1 Bitmap font.
PostScript 3
136 fonts (Type 2:24, Type 14:112)
Options
Paper Feed Unit Type 3000
Paper size:
A4K, B5K, Letter (81/2 11 inches) K, Legal (81/2 14 inches)K
Dimensions (W D H):
410 536 147 mm (16.2 21.1 5.8 inches)
Paper weight:
60.2 - 104.7 g/m2, (16 - 28 lb.)
Weight:
Less than 7.5 kg (16.4 lb)
AD440 (Duplex Unit)
Dimensions (W D H):
325 237 169 mm (12.8 9.4 2.7 inches)
This option is built into the machine.
Paper size:
A4, B5(JIS), 8 1/2 14, 81/2 11
Paper weight:
60.2 - 104.7 g/m2 (16 - 28 lb.)
113
Appendix
Weight:
Less than 0.8 kg (1.7 lb.)
Printer Hard Disk Type 3000
Storage Capacity (Formatted):
10 GB
Specifications:
Spool print data to collate
Spool Sample Print/Locked Print data
Store PostScript fonts
Store log data
You can install PostScript fonts with this optional hard disk drive. With Mac
OS, types of fonts supported are PostScript Type 1 and PostScript Type 2.
To download them, use Printer Utility for Mac.
114
Appendix
These figures are a guideline for outdoor use. In general, the transmittable distance indoors is 10-100 m, depending on the environment.
Transmission Mode:
ad hoc mode and infrastructure mode
115
Appendix
Maximum Range:
10 m
116