Training Catalogue PDF

IATA TRAINING CATALOGUE 2015
TRAINING FOR TOMORROW
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CONTENTS
INTRODUCTION
Law and Regulations
40
Director Generals Message
Safety 42
IATA / ITDI Mission
Sales and Marketing
About ITDI
Security 47
Travel and Tourism
COURSES AND DIPLOMAS

Air Navigation Services
46
50
WAYS TO LEARN
11
In the Classroom
53
Airline Operations and Quality
13
Distance Learning
53
Airport Planning, Management and Operations
16
Aviation Performance and Management
19
Airline Business Management
Cargo 24
Civil Aviation Authority
28
Dangerous Goods Regulations (DGR)
31
Environment and Fuel
34
Fares and Ticketing
35
OUR NETWORK
IATA Training Locations
55
Our Training Partners
56
Academic and Industry Partners
57
How the Industry is Preparing for Tomorrow
58
60
Finance and Accounting
36
Pricing and Discounts
Ground Operations
38
Contacts 61
From one airplane, one route, one passenger

and one pilot in 1914, air transport has grown
into a global force for good, supporting
over $2.4 trillion in economic activity. In
2014, commercial aviations 100th year of
existence, airlines transported more than
3 billion passengers and 50 million tons of
cargo over a network of some 40,000 routes.
This activity generates nearly 9 million
aviation-related jobs.
As commercial aviation
enters its second century,
we will face a growing
demand for connectivity
that is likely to outpace our
industrys supply of skilled,
well-trained people.
The IATA Training and Development Institute
(ITDI) is expanding its services to help
aviation businesses develop and retain talent
for the future. In 2015 we will offer more than
40 new training programs to address evolving
areas such as fatigue risk management,
pharmaceutical cargo handling, and unruly
passenger response.
To make our courses more globally accessible
we will open new training centers in Amman,
Buenos Aires and Jakarta and expand our
London and Beijing facilities. Our team is also
committed to raising our game continuously,
with ISO 9001 certification targeted for 2015.
Industry partnerships are of growing

importance to our mission. Our 400 training
partners around the globe include leading
universities, specialized training institutions
and some of the industrys most respected
organizations. We have strengthened
our relationships with Airports Council
International, Eurocontrol, and SITA to drive
training initiatives that will directly support
their respective sectors. And we are hopeful
that the new I-TRAIN program launched with
the International Civil Aviation Organization
will help the industry respond to the global
shortages in skilled air transport personnel
forecast between now and 2030.
In 2015 we anticipate more than 100,000
students and professionals to enroll in our
classes to take advantage of IATAs unique
global expertise. IATA will continue to take
our responsibility seriously as we serve the
needs of the growing and changing global
air transport industry. We look forward to
providing training to the industry as we start
to build commercial aviations second century.
Tony Tyler
Director General and CEO
International Air Transport Association
Introduction
DIRECTOR GENERALS MESSAGE
REPRESENTING,
LEADING
AND SERVING
THE INDUSTRY
For nearly 70 years, we have developed the
global commercial standards upon which
the air transport industry is built. Today, we
support key areas of aviation activity and help
formulate industry policy on critical issues.
Introduction
IATA is the trade association for the worlds

airlines, representing 240 members and 84%
of total air traffic worldwide.
We have always valued

IATAs courses and
professionalism. Given
a chance to organize a
course again, I would not
hesitate to contact you.
Company Representative, Haiti
Projected annual growth rate for international traffic by region, 20122032
EUROPE
808 M / 1,459 M
3.0% PER YEAR
MIDDLE EAST
144 M / 489 M
6.3% PER YEAR
2032
2012
1,000 million passengers = 15mm
948 M / 2,766 M
5.5% PER YEAR
LATIN AMERICA
AND CARIBBEAN
1,500 million passengers = 22.5mm
ASIA PACIFIC
Introduction
781 M / 1,646 M
3.8% PER YEAR
NORTH AMERICA
AFRICA
69.8 M / 189 M
5.1% PER YEAR
227 M / 648 M
5.4% PER YEAR
500 million passengers = 7.5mm
AVIATIONS BIG FUTURE
2012
It took our industry 100 years to serve its first 65 billion passengers. Today, experts
predict we will reach another 65 billion in only the next 15.
The worlds air traffic is expected to increase at a constant rate for the next 20
years, creating millions of new jobs and contributing to global economic development.
Although businesses and organizations throughout the industry will benefit from this
unprecedented growth, the industrys infrastructure and workforce will be stretched thin.
2.4 trillion USD economic impact

2032
5.8 trillion USD economic impact
2012
2014
2032
20,100 jet aircraft in service
41,240 jet aircraft in service
58.1 million jobs

supported by aviation worldwide
2032
103.1 million jobs
supported by aviation worldwide
Number of passengers predicted from 2014 to 2032
Introduction
8 billion
7 billion
6 billion
5 billion
4 billion
3 billion
2 billion
1 billion
2014
2015
2016
2017
2018
2019
2020
2021
2022
2012
2023
2024
2025
2026
2027
2028
2029
2030
2031
2032
2032
5.4 trillion passenger kilometers flown
0
1
0
1
12.2 trillion passenger kilometers flown

Source: Oxford Economics
ITDI TODAY
As the industrys most comprehensive training provider, we have unique insight into the myriad of activities that power commercial aviation.
Our training helps businesses operate safely, efficiently and sustainably, building career opportunities for the people they employ.
Since 1999, close to 1 million professionals and graduates have chosen to train with us thanks to our top-quality material and ability to address
workplace challenges.
Professionals trained through IATA and our

training partners
92%
Of our students say they would recommend

an ITDI course to their colleagues
40+
Our clients choose to learn
Diploma programs
At IATA training centers
33%
In their companies
17%
Professional designations
9%
430+
41%
Global partners
0%
Using self-study
At partner locations
10%
20%
30%
40%
Our clients
17% Other
2% Travel Agents
12% Airlines
4% Airports
4% Ground Service Providers
47% Graduates and

Young Professionals
4% Governments and Authorities

9% Small Businesses and Individuals
Introduction
95,000+
We expect to reach a record

100,000 trained in 2015, and
more in the years ahead
as our industry grows to
unprecedented proportions.
9% America
32% Asia
37% Africa
& M.E.
23% Europe
50%
60%
70%
80%
90%
300+
Courses
40+
New courses and programs in 2015
100%
OUR 5-YEAR PLAN

We have big plans to make our training
even more accessible, effective and userfriendly to support the industry as it recruits
a growing workforce.
01
02
03
Guaranteeing quality training,

every time
Measuring quality and results
Piloting new technology
Our training is only as good as the results it

brings. To ensure our programs stay practical
and effective, we will measure our programs
using the Kirkpatrick evaluation criteria:
What emerging technology can we use to

facilitate learning at home, in the classroom,
and on the job? We are testing new and fun
ways to deliver training when and where it
is needed.
We are on track to obtain ISO 9001:2008

certification within the year, an industry
standard for consistent, top-quality service.
Trainee satisfaction
Knowledge transfer
Knowledge applied on the job
Effectiveness
Emerging technologies
Standards
QUALITY
Practicality
EVALUATION
DEVELOPMENT
Mobile learning
7
Engagement
TECHNOLOGY
RESULTS
Satisfaction
Applicability
Introduction
Return on investment
ROI
Remote training
Being able to find a job and develop in my profession has motivated me a lot!
I learned a lot during the course and will apply this knowledge during my time
on the job.
Trainee, Kenya
COURSES
AND
DIPLOMAS
AIR NAVIGATION SERVICES
Air Navigation Service Providers (ANSP) are not only responsible for providing safe, efficient and cost
effective air navigation services to airspace users in compliance with state regulations, but also for
managing unique businesses.
www.iata.org/training-airnav
Course Title
Description
Online
Code*
Price by
Category (USD)
Aeronautical Information Management

(AIM) - Latest Developments
Classroom or In-Company, 5 days
UPDATED Learn about the latest AIM projects and initiatives that are helping make this concept a
reality. Stakeholders across the industry have identified the need to move from product-centric to
data-centric aeronautical information to improve safety and efficiency in air navigation. This course
covers the SWIM, eTOD, AICM/AIXM concepts, and more.
TCVT-10
Regular 3,100
Member 2,635
Dev. Nation
2,170
Benchmarking and Best Practices for

Air Navigation Service Providers
Performance measurements mean little in and of themselves without a basis of comparison. This
course helps you obtain the benefits of consistent measurement and analysis within your ANSP.
Learn a practical framework for establishing Key Result Areas for safety, operational efficiency, cost
effectiveness, and customer satisfaction.
TCVG-54
Regular
3,100
Member 2,635
Dev. Nation
2,170
Legal and Financial Issues for Air

Navigation Service Providers
State rights, charges policies, and regulations are just some of the external factors that can affect
your services provision. This course shows you how to manage the legal and financial implications
these mean for your business.
TCVG-25
Regular
3,100
Member 2,635
Dev. Nation
2,170
Management of Air Navigation Services

UPDATED Be brought up to date with the issues facing all ANSP. Acquire the methodologies and
tools for strategic planning tailored for ANSP. Learn about emerging issues such as corporate social
responsibility, business continuity, and more.
TCVG-04
Regular
3,100
Member 2,635
Dev. Nation
2,170
Managing the Implementation of Aviation

System Block Upgrades (ASBUs)
Get the latest updates on the ASBU work coordinated by ICAO, including the leading examples of
NextGen and SESAR. With a thorough review of the ICAO Global Air Navigation Plan (GANP) and
ASBU components, you will be able to relate these concepts to your region and work toward an
implementation timeline.
TCVG-02
Regular 3,100
Member 2,635
Dev. Nation
2,170
PBN Operational ApprovaI

NEW The PBN operational approval process will be presented from the perspective of the State
Regulator, and as well the Air Operator, who will need to do the bulk of the work during the
Operational Approval process.
TCVT-38
Regular
2,500
Member 2,125
Dev. Nation
1,750
Performance-Based Navigation (PBN) I

Review the PBN concept, GNSS theory, Area Navigation (RNAV), RNP, and airspace planning
and design. The concepts taught in this course are beneficial for air traffic control officers, ANSP
management, airline management, and aircraft personnel alike.
TCVT-20
Regular
3,100
Member 2,635
Dev. Nation
2,170
Performance-Based Navigation (PBN) II

This course explains the implementation and approval processes for PBN navigation specifications
from the points of view of states, CAAs, ANSPs, and aircraft operators.
TCVT-21
Regular
3,100
Member 2,635
Dev. Nation
2,170
Contact: training.anscivav@iata.org
See pricing categories (in US dollars before taxes, subject to change)
Leads to
Diploma
*Read full course and diploma descriptions on our website.

Visit www.iata.org/training-search and enter the 6-character code.
Courses and Diplomas Air Navigation Services
There is increasing competition between ANSPs and external pressure to improve safety and services,
reduce costs and work in close collaboration with airlines, neighboring states and stakeholders. Training
with IATA will help you respond to these demands in a globally focused, harmonized manner.
Description
Online
Code*
Price by
Category (USD)
Phraseology and Safety Training for Air

Traffic Controllers and Pilots
Using audio and paper transcriptions from actual events, you will learn ICAO standard phraseology to
use in a variety of situations to operate safely and without misunderstandings.
TCVT-11
Regular
3,100
Member 2,635
Dev. Nation
2,170
Required Navigation Performance,

Area Navigation (RNP-RNAV)
eLearning, 2 hours
This course is designed to meet the training requirements for operating in an RNAV environment. Key
topics include: track spacing, approach and departure values, and BRNAV values. For pilots and ab
initio trainees.
TALG-55
Unique Price
Train the Trainer for CNS, AIS and MET

Strengthen your instructional skills to conduct effective CNS, AIS and MET training through these
demonstrations and practical activities. This course goes beyond traditional instructional concepts,
showing you training techniques specific to this specialized subject matter and audience.
TCVT-32
Regular
2,600
Member 2,210
Dev. Nation
1,820
Leads to
Diploma
125
DIPLOMAS
Air Navigation Services Management Diploma (4 courses, 2 years)
2 required courses
2 elective courses
Get equipped to manage your ANSP business and regulatory challenges. Learn
about new available technology, business transformation practices and the impact
of industry developments on your operations. Find out more online: DIPL-12
Benchmarking and Best Practices for Air Navigation Service Providers
Choose a specialization from a

selection of courses on our website
Air Traffic Services Management Diploma (4 courses, 3 years)
4 required courses
Learn how to be an effective leader and plan for the future with these skills in
strategic planning. This selection of courses will help you reconcile the ATM
concept with strategic business management. Find out more online: DIPL-14
CAN/ATM Planning Master Class
Management of Air Navigation Services
Foundations of CNS/ATM
Leadership Development and Succession Planning
10
Managing People Performance

Complete a diploma, earn a professional designation.
These diplomas fulfill the training requirements for the IATA Aviation Management Professional (AvMP) designation. Find out more online: TCVG-79
Courses and Diplomas Air Navigation Services
Course Title

AIRLINE BUSINESS
MANAGEMENT
www.iata.org/training-airlinemgt
Description
Online
Code*
Price by
Category (USD)
Airline Business Foundations

If you are a new airline recruit, this course will bring you up to speed on key airline business practices
to help you succeed in the industry. Learn about the internal organization of airlines, the airport
environment, and the external bodies that regulate them to understand what shapes airline strategies.
TALG-01
Regular 2,500
Member 2,125
Dev. Nation
1,750
Airline Business Management Air Mercury Simulation Program

Use this unique simulation program to test your skills as an airline manager. Build a business plan
to return the virtual airline, Air Mercury, to profitability and instantly measure your results. You will
be asked to justify and defend your plan in front of a panel of industry experts representing Air
Mercurys board of directors.
TALG-03
Regular 4,100
Member 3,485
Dev. Nation
2,870
Airline Business Models and Competitive

Strategies - Virtual Simulation Program
UPDATED Understand what it takes to lead an airline to success in this dynamic learning
environment! Use the latest simulation technology to manage a virtual airline through real-life
business scenarios and work in teams to explore the interrelated factors affecting airline profitability.
This course is recommended for senior-level management.
TALG-02
Regular 4,100
Member 3,485
Dev. Nation
2,870
Airline Customer Service

NEW Learn to design a customer service strategy and implementation plan aimed at delivering
superior service across different customer touch points.
TALM-08
Regular 2,200
Member 1,870
Dev. Nation
1,540
Airline Distribution Strategies and

e-Commerce
Take an insider look at todays leading distribution models and strategies, while gaining tools to
optimize your companys distribution processes. Through a series of business cases and exercises,
learn how to implement an efficient distribution strategy that leverages both traditional marketing and
e-commerce resources.
TALM-32
Regular 2,500
Member 2,125
Dev. Nation
1,750
Airline Leading Practices and Cost

Reduction Strategies
Review the leading practices of successful airlines from both the low cost and network carrier
sectors. Learn to incorporate necessary procedures to maintain a viable cost reduction program
within your organization.
TALG-36
Regular 2,500
Member 2,125
Dev. Nation
1,750
Airline Revenue Management

Printed or eBook, 45 hours
Discover the techniques applied by airlines to derive revenue from seat sales to maximize profitability.
This course introduces you to the skills you need to manage airline passenger demand, seat
inventory control, scheduling and capacity adjustments, and product distribution.
TALF-51
Regular 675
Member 675
Dev. Nation
575
Alliances, Strategic Partnerships and

Frequent Flyer Programs
UPDATED Review current trends in customer choices and behavior and learn how to complete your
marketing strategy with the integration of your frequent flyer program and partnerships. This course
is recommended for airline marketing professionals.
TALM-17
Regular 2,200
Member 1,870
Dev. Nation
1,540
Course Title
Contact: training.airline@iata.org
Leads to
Diploma

Courses and Diplomas Airline Business Management
Our courses and diplomas address current industry challenges and will equip you with the knowledge and
tools you need to overcome them. Improve your management skills with the help of industry case studies,
challenging simulation programs and hands-on, practical training.
11
Online
Code*
Price by
Category (USD)
Dynamic Pricing and Revenue

Management
Gain competitive advantage with this expert insight into airline revenue management. Learn how to
maximize your revenue by achieving a balance between demand, reservation scheduling and variable
pricing. Learn how to evaluate and apply airline passenger demand, seat inventory control, and more!
TALM-33
Regular 2,000
Member 1,700
Dev. Nation
1,400
Maximizing Revenues From Frequent

Flyer Programs
Unlock the potential of your frequent flyer program with tools to measure its contribution, outline
areas for improvement, and promote it within your organization and to your customers. Learn how to
create successful internal marketing programs to involve senior management and front line staff.
TALM-21
Regular 1,500
Member 1,275
Dev. Nation
1,050
Network, Fleet and Schedule Planning

Contribute to your companys success by developing a profitable network fleet plan and an effective
flight schedule. Improve your planning and management skills and understand scheduling process and
tactics. This course is recommended for network planning personnel and airline marketing professionals.
TALM-26
Regular 2,500
Member 2,125
Dev. Nation
1,750
New Distribution Capability Readiness

NEW Gain exclusive insight into the future of distribution from a member of IATAs Distribution Data
Exchange (DDX) Working Group. Learn about the latest NDC developments and pilot programs, and
understand how NDC will change the way the aviation industry operates and markets its products.
TALG-22
Regular 1,500
Member 1,275
Dev. Nation
1,050
Revenue Management-Introductory
Study the key factors affecting airline performance and the revenue management methods used to
measure and control them. Through a series of practical exercises, this course prepares you to make
accurate forecasts and implement the right approach in your organization.
TALM-05
Regular 1,500
Member 1,275
Dev. Nation
1,050
Route Forecasting and Development

NEW This course shares common industry practices for route forecasting to help you assess
the performance of your airlines network and analyze the revenue potential of new routes. Learn
methods for calculating the financial performance of different routes, forecasting cost and revenue
drivers, and planning for the future development of your network.
TALG-18
Regular 2,200
Member 1,870
Dev. Nation
1,540
Leads to
Diploma
DIPLOMAS
12
Aeropolitical and Industry Affairs (4 courses, 2 years)
2 required courses
2 elective courses
This diploma offers a general overview of the regulatory and legal regimes, as
well as the international industry affairs, applicable to all aspects of the aviation
industry. Find out more online: DIPL-05
International Air Law for Lawyers and Legal Professionals

Aviation Policy and Advocacy

Airline Business Development (4 courses, 2 years)
2 required courses
2 elective courses
Stay on top of the latest marketing, social media, sales and communication
strategies used by industry leaders and gain the skills to grow your business.
Find out more online: DIPL-08
Airline Marketing Advanced

Airline Sales Strategies Advanced

Airline Management (4 courses, 2 years)
2 required courses
2 elective courses
Improve your operational, strategic and revenue management skills with the help of
this practical, hands-on diploma. Find out more online: DIPL-09
Airline Business Models and Competitive StrategiesVirtual Simulation Program

Network, Fleet and Schedule Planning

Courses and Diplomas Airline Business Management
Description
Course Title

AIRLINE OPERATIONS
AND QUALITY
Using an engaging, interactive approach to learning, these courses combine lectures, technology, and
hands-on exercises to quickly transfer tools you can immediately apply in the workplace.
www.iata.org/training-quality
Course Title
Description
Online
Code*
Price by
Category (USD)
Aircraft Maintenance for Pilots

The ability to communicate technical problems accurately can result in safer flights with fewer
delays. Learn how to better identify issues with an aircrafts systems and components, reviewing
the maintenance tasks you can perform under special permission.
TALP-11
Regular 3,100
Member 2,635
Dev. Nation
2,170
Airline Cabin Crew Training

This course is ideal for young professionals looking to get a head start in the profession, introducing
the skills and responsibilities expected by the worlds leading airlines. Special emphasis is given to
customer service and procedures for handling unusual situations during flight.
TALG-51
Regular 500
Member 425
Dev. Nation
425
Airline Customer Service

Study effective communication techniques, understand the impact of cultural differences, and stay
up-to-date on the latest customer service techniques.
TALM-51
Regular 500
Member 425
Dev. Nation
425
Airports and Runways

eLearning, 10 hours
Gain an understanding of airport operating procedures, markings and signs, flight controls, airplane
axes and attitudes, flight loads and wake turbulence.
TALG-67
Unique Price
Aviation Internal Auditor

This course prepares you to conduct consistent audits and drive continuous improvement within your
organization. Learn about the audit process through a breakdown of its stages: the objectives, followup, and closing. ICAO and civil aviation authority audit requirements are covered in detail followed by
a hands-on practical component.
TALP-22
Regular 3,100
Member 2,635
Dev. Nation
2,170
Charts, Maps and Airspace

eLearning, 10 hours
Study charts from U.S. airports, VFR Nav and special use airspace, as well international laws and
conventions that govern the legal aspects of international flight.
TALG-69
Unique Price
150
Digital Principles - Advanced

eLearning, 2 hours
This course exposes the trainees to the advanced knowledge of digital bus logic and technology.
For maintenance technicians and instructors.
TALG-62
Unique Price
200
Digital Principles - Basic

eLearning, 2 hours
This online course exposes you to the basic digital logic and components. For maintenance
technicians and instructors.
TALG-61
Unique Price
150
Document Control Systems

This hands-on course gives you a test environment to build your own document control procedures,
including process mapping, referencing, and amendments.
TALS-05
Regular 2,200
Member 1,870
Dev. Nation
1,300
Earth Orientation
eLearning, 10 hours
Learn about worlds geography and topography, as well as weather systems, time zones, and latitude
and longitude.
TALG-70
Unique Price
Contact: training.safety@iata.org
Leads to
Diploma
100
150

Courses and Diplomas Airline Operations and Quality
Get access to the most recent aviation quality standards and trends to help you ensure consistent,
performant operations.
13
Online
Code*
Description
Price by
Category (USD)
Extended Twin Engine Operations (ETOPS)

eLearning, 2 hours
This course provides airline and maintenance personnel with an understanding of general ETOPS
regulations, approval and monitoring process.
TALG-65
Unique Price
Flight Operations Management

The skills you learn in this course will help you to control flight operations costs, enhance training,
retention, and recruitment practices, and improve overall quality management.
TALP-03
Regular 2,500
Member 2,125
Dev. Nation
1,750
Maintenance Diagnostic Systems

eLearning, 2 hours
The course exposes the trainees to the basic concepts of maintenance diagnostic systems and their
operation. For maintenance technicians and indstructors.
TALG-64
Unique Price
250
Minimum Navigation Performance

Specification (MNPS)
eLearning, 2 hours
This online course familiarizes you with documentation, route systems, communication, and
contingency procedures that are associated with Minimum Navigation Performance Specifications.
For pilots and ab initio trainees.
TALG-53
Unique Price
250
Pre-Flight Planning
eLearning, 3 hours
Study aircraft limitations as well as weight and balance, and develop your skills in performance
calculation and pre-flight planning.
TALG-71
Unique Price
100
Quality Management (QMS) for Airlines

This course provides an introduction to QMS components and objectives you can establish within
your operations. Learn the key regulatory and operational requirements for designing and controlling
an efficient QMS, then practice your skills in process mapping, procedure writing and audit review.
TALP-05
Regular 2,200
Member 1,870
Dev. Nation
1,300
Quality Management System

(QMS) Implementation
This course addresses the common challenges to implementing a QMS. Learn how to bring the
necessary discipline and control to your operations with strategies to identify problems, assign
resources and evaluate the effectiveness of your system.
TALP-26
Regular 2,000
Member 1,700
Dev. Nation
1,400
Required Navigation Performance Precision Area Navigation (RNP-PRNAV)

eLearning, 2 hours
This course is designed to meet the training requirements for operating in an RNAV environment. Key
topics include: RNAV equipment, minimum system functions required for P-RNAV operations and
P-RNAV training requirements for certification. For pilots and ab initio trainees.
TALG-56
Unique Price
250
Radios and Communications

eLearning, 1 hour
Study the principles of good communication with crew members and ground personnel. Understand
the ATC communication sequence and the physical principles of radio transmission and protocol.
TALG-72
Unique Price
100
RVSM (Maintenance)
eLearning, 2 hours
This course shows you basic concepts of RVSM and its operations, including: RVSM initial approval
requirements and instructions for continued airworthiness. For maintenance technicians.
TALG-66
Unique Price
250
Surface Movement Guidance

and Control Systems (SMGCS)
eLearning, 1 hour
This online module will familiarize you with the general procedures and indicators for a SMGCS
operation at night or in low visibility conditions. For pilots and ab initio trainees.
TALG-57
Unique Price
150
Traffic Alert & Collision Avoidance

System (TCAS II)
eLearning, 1 hour
This online module will refresh you on the functionality, controllers and displays of the Traffic Alert
and Collision Avoidance System. For pilots and ab initio trainees.
TALG-58
Unique Price
150
VFR Navigational Plotting & Dead

Reckoning
eLearning, 3 hours
These online lessons provide the theoretical basis for VFR Navigation and Dead-Reckoning as well
as VFR flight-planning and navigation skills. For pilots and ab initio trainees.
TALG-74
Unique Price
150
Leads to
Diploma
250

Course Title
14
Airline Operations (4 courses, 2 years)
2 required courses
2 elective courses
Gain skills to manage airline and ground operations, including contracts, and the
implementation of an emergency response program. Find out more online:
DIPL-10
Emergency Planning and Response Management

Flight Operations Management

Airline Quality Management (4 courses, 2 years)
2 required courses
2 elective courses
Learn how to design and implement a QMS that includes a document control
system and internal audit processes. Find out more online: DIPL-11
Aviation Internal Auditor

IATA Diploma in Aviation Studies (4 courses, 3 years)
4 elective courses
Gain a competitive edge in the aviation job market with this introduction to the
industry. Find out more online: DIPL-32
Choose any four elective courses

from a selection on our website
Quality Management (QMS) for Airlines

DIPLOMAS
15

With passenger traffic expected to increase steadily for the next 20 years, airports of all sizes will be
challenged to keep up with demand for greater capacity, level of service, and continued safety.
This selection of courses and diplomas focuses on the skills you need to prepare for the challenges that
lay ahead; from financing expansions and embracing privatization, to optimizing the passenger experience
and ensuring efficient airside operations.
Courses are available for all levels and areas of airport activity, targeting the skills unique to your role in the
complex airport work environment.
www.iata.org/training-airport
Course Title
Description
Online
Code*
Price by
Category (USD)
A-CDM in Airport and Ground

Operations
NEW Learn how shared, timely information will lead to better decision making and how the
implementation of A-CDM at your airport can improve punctuality and the use of resources.
TAPG-50
Regular 2,750
Member 2,330
Dev. Nation
1,925
Aircraft De-icing Operations

Management
Learn the ICAO, IATA, EASA, and FAA aircraft de-icing standards, plus your legal responsibilities
when managing these operations. This course is open to airline, GSP, airport, and regulator staff, with
the goal of coordinating an efficient winter operation plan between all stakeholders.
TAPG-02
Regular
2,100
Member 1,785
Dev. Nation
1,200
Airport Certification and Infrastructure

Standards
Keep your aerodrome facilities up-to-standard, meeting the latest certification requirements.
Learn how to assess your facility against operator obligations and recommend structural changes
to improve day-to-day operations. This course is recommended for aerodrome operators and
management as well as regulatory officials.
TAPP-05
Regular 3,700
Member 3,145
Dev. Nation
2,590
Airport Customer Service

Learn the principles of customer service from the perspective of those who matter the most: your
passengers, airlines and airport businesses. This course helps you understand the needs of different
customer categories and how to meet them. All participants receive a complimentary copy of the
IATA Facilitation Guide.
TAPP-18
Regular 2,100
Member 1,785
Dev. Nation
1,470
Airport Development and Infrastructure

Design
Airports have to be prepared to accommodate increasing capacity demand while sustaining safe,
secure and efficient operations. Referencing IATA best practice and the Airport Development
Reference Manual (ADRM), this course helps you review your airports passenger traffic, constraints,
and other key factors affecting future expansion.
TAPP-33
Regular 3,700
Member 3,145
Dev. Nation
2,590
Airport Extreme Weather Operations

and Planning
With severe weather conditions causing millions of dollars in damages and delays each year, you
have to be prepared. Through practical planning exercises and real-life examples, this one-of-a-kind
course reviews operational obstacles posed by weather and the planning tools to address them.
TAPP-36
Regular 2,500
Member 2,125
Dev. Nation
1,750
Airport Financial Management

Financing development to meet growing capacity demand is a challenge for most airports. This
course sheds light on airport privatization trends, cost-control processes, pricing strategy, and other
commercial practices to help your airport gain a competitive edge.
TAPG-14
Regular 3,700
Member 3,145
Dev. Nation
2,590
Contact: training.airport@iata.org
Leads to
Diploma

Courses and Diplomas Airport Planning, Management and Operations
AIRPORT PLANNING,
MANAGEMENT AND OPERATIONS
16
Description
Online
Code*
Price by
Category (USD)
Airport Marketing
Based on trusted marketing methods, this course provides tools to maximize profit within your
catchment area by attracting retailers and service providers. Whether you work for an airport
operator, marketing agency, airport or CAA, you will learn practices specific to the industry to bring
in new airlines and a higher flight frequency.
TAPG-24
Regular 3,700
Member 3,145
Dev. Nation
2,590
Airport Master Planning

This course will help you prepare a roadmap for airport development and measure its progress. A
master plan lays out the strategic direction for operations systems and future growth. You will learn
how to forecast an airports future capacity demand and develop a master plan based on your findings.
TAPP-08
Regular 3,700
Member 3,145
Dev. Nation
2,590
Airport Operations - Advanced

With this big-picture approach, you will learn proven methods for ensuring safe, effective
performance in all key areas of operations. Because an airport serves a complex network of
stakeholders, this course outlines the specific operational requirements of airlines, authorities,
GSPs, and freight forwarders.
TAPP-09
Regular 3,700
Member 3,145
Dev. Nation
2,590
Airport Operations
Printed or eBook
Starting a career or wishing to expand your knowledge in airport operations? Get the background
knowledge you need to succeed: operational functions at the airport, technological developments,
future challenges, and more.
TAPP-14
Regular 500
Member 425
Dev. Nation
390
Airport Ramp Services

Printed, eBook or eLearning
Whether you are new to the industry or a recent recruit, this course provides a solid foundation for
professional development in the field of ground operations. You will learn the basics of ramp services,
plus the ground handling and safety standards you need to know to work safely on the ramp.
TAPP-51
Regular 500
Member 500
eLearning 425
Airport Route Development and

Commercial Management
UPDATED This course shows you how to design and implement a development strategy for two key
revenue generators. Through intensive in-class exercises, you will learn how to determine the right
mix of aeronautical and non-aeronautical services to satisfy the customers, airlines and bottom line
at any airport.
TAPG-47
Regular 3,700
Member 3,145
Dev. Nation
2,590
Airport Services - Passenger Handling

This intensive crash course is designed to make you both customer-focused and knowledgeable
in the many roles you may fill as a front-line employee. Course topics include customer service and
conflict management best practices, combined with a review of international passenger and baggage
handling standards.
TALP-10
Regular 2,900
Member 2,465
Dev. Nation
2,030
Airport Slots and Scheduling

Get the most out of the Standard Schedules Information Manual (SSIM) with this practical course.
Develop your skills to facilitate coordination between the airline network and slot coordinators,
manage a slot portfolio, and recognize capacity constraints.
TALM-13
Regular 2,200
Member 1,870
Dev. Nation
1,300
Airport Strategic Management

Airport managers have the challenging job of ensuring safe, efficient operation across a complex
business environment. This intensive course provides a series of exercises where you can identify
your airports business challenges and address them at the individual, team and unit levels.
TAPG-04
Regular 6,100
Member 5,185
Dev. Nation
4,270
Airport Terminal Planning and Design

An effective terminal design is the result of clearly defined functional requirements for current
and future activity. This course guides you through the issues to consider when undertaking the
planning and design of terminal facilities, including: forecasting, terminal flows and alternative
terminal design concepts.
TAPG-39
Regular 3,100
Member 2,635
Dev. Nation
2,170
Baggage Handling Services and

Systems
Learn how to measure the performance of your baggage system, including its processes,
infrastructure, and level of service. This course shares industry best practice gathered during IATAs
Baggage Program along with insight into airline service models.
TAPG-09
Regular 1,900
Member 1,615
Dev. Nation
1,330
Leads to
Diploma

Course Title
17
Description
Online
Code*
Price by
Category (USD)
Crisis Communications and Media

Response for Airport and Station Managers
Is your local staff prepared to speak to the media in the event of a crisis? This course lets you
practice your ability to provide adequate, structured information to the media so you can handle
immediate media response, before the corporate media response team takes over.
TAPP-39
Regular 1,700
Member 1,445
Dev. Nation
1,275
Emergency Planning and Response

for Airports and GSPs
The Emergency Response Plan is an invaluable tool for all airport stakeholders, providing clear
direction for action and exposing pain points that could aggravate a real response. This course helps
you to develop a response plan that brings together aircraft operators, airport authorities, GSPs, and
state emergency response agencies.
TAPP-12
Regular 3,700
Member 3,145
Dev. Nation
2,590
Management of Aviation Facilitation

In alignment with IATAs Passenger Facilitation Program, this course focuses on the crucial areas
of airport access control, security regulations, and terminal and perimeter security with the aim to
provide a secure, seamless and efficient end-to-end passenger experience.
TSCS-21
Regular 3,100
Member 2,635
Dev. Nation
2,170
Safety Management Systems (SMS)

for Airports
A successful SMS reduces the rate of incidents, improves communication and productivity, and helps
your airport meet its legal responsibility to manage safety. Learn how to implement an efficient SMS
at your airport through which you evaluate, control and prevent costly errors systematically.
TAPP-10
Regular 3,700
Member 3,145
Dev. Nation
2,590
Total Quality Management (TQM)

for Airports
Airports provide services to a range of customers, requiring multiple processes to ensure every
experience is positive. This course shows you steps for taking a systematic process-based
approach throughout your operations to progressively improve your airports quality culture,
practices and structures.
TAPG-33
Regular 3,700
Member 3,145
Dev. Nation
2,590
Leads to
Diploma
DIPLOMAS
Advanced Airport Operations (4 courses, 2 years)
2 required courses
2 elective courses
For operations and corporate airport personnel, this diploma gives you oversight of
the many areas of airport activity through four specialized courses.
Emergency Planning and Response for Airports and GSPs

Airport Operations - Advanced

Airport Strategic Management (4 courses, 3 years)
2 required courses
2 elective courses
Validate your ability to manage all aspects of your business. This diploma combines
courses on planning, management and business development to help you develop
a comprehensive business plan. Find out more online: DIPL-13
Airport Route Development and Commercial Management

Airport Strategic Management


Course Title
18
As our industry expands, it is necessary for leaders to have the versatility to perform multiple duties and in
different areas of management.
Strengthen your leadership skills and improve your organizational performance with our extensive range of
courses and diplomas. Improve your people skills and management style, and become more effective and
efficient in running ongoing operations.
www.iata.org/training-humanperformance
Course Title
Description
Online
Code*
Price by
Category (USD)
Leads to
Diploma
Business Ethics
NEW Understand key concepts of business ethics and how the adoption of the correct frameworks
can enhance organizational performance. This course covers a range of ethical issues and explores
employee behaviors and responsibilities, leadership and decision-making, morality, diversity,
discrimination and corporate social responsibility.
TAPH-65
Regular 2,000
Member 1,700
Dev. Nation
1,400
Change Management
Prepare for important organizational changes with proven methodology and in-class exercises. This
course will show you how to develop a change strategy that focuses on the important people side of
change and leverages resistance.
TAPH-17
Regular 2,000
Member 1,700
Dev. Nation
1,400
Corporate Risk Management

Understand what risk management is and how it can help an organization better manage its
business and be more resilient to performance and economic changes. This course is recommended
for safety, quality, and risk managers from all sectors of the industry.
TAPH-46
Regular 2,500
Member 2,125
Dev. Nation
1,750
Cultural Intelligence Online Awareness

eLearning
If you are like most people, working with peers or customers from other countries can be both
exciting and challenging. Learn how to overcome cultural challenges and succeed in our globalized
industry by boosting your Cultural Intelligence.
TAPH-58
Unique Price
Customer Service
Develop key skills that will create lasting and satisfying relationships with customers. Learn contact
techniques to interact and engage customers, handle difficult customers and deal with complaints.
Understand different social styles and cultures and study the latest trends in customer service.
TAPH-42
Regular 2,000
Member 1,700
Dev. Nation
1,400
Drive Corporate Performance

Understand how to align the organization and explore the connection between a companys strategy,
business, HR and control systems. Learn models to evaluate competitive performance and acquire
key communication skills to build trust, motivate people and lead teams. Apply techniques to build
resilience through times of crisis and change.
TAPH-40
Regular 2,125
Member 1,750
Dev. Nation
1,330
Effective Communication Skills

Improve your understanding of cross-cultural differences, explore different methods of communication,

and learn how to transfer information clearly and concisely according to the needs of your audience.
Practice your inter-personal communication skills through in-class exercises and presentations.
TAPH-09
Regular 2,000
Member 1,700
Dev. Nation
1,400
Effective Writing Skills

NEW Improve your professional and personal writing abilities. Understand the evolution of corporate
communication practices and review the basics of writing emails, letters, memos, reports, proposals
and more.
TAPH-73
Regular 2,000
Member 1,700
Dev. Nation
1,400
Contact: training.performance@iata.org
99

Courses and Diplomas Aviation Performance and Management
AVIATION PERFORMANCE
AND MANAGEMENT
19
Description
Online
Code*
Price by
Category (USD)
Human Resources Management

Transform the human resources function to make it an essential and effective part of your
organizational strategy. This course gives you the skills to implement an HR information system,
match job roles to training and compensation, and apply performance benchmarking practices.
TAPH-06
Regular 2,500
Member 2,125
Dev. Nation
1,750
Instructional Design
Covering each phase of the design process, this course will teach you how to convert training needs
into performance objectives, create a design blueprint, develop instructional content, plan your
course delivery and select the most appropriate training activities in each situation.
TAPH-02
Regular 2,500
Member 2,125
Dev. Nation
1,750
Instructional Techniques
Learn how to effectively prepare for, conduct and wrap-up a training event. This course provides you
an opportunity to apply the basic principles of active training while you demonstrate your instructional
techniques. You will also evaluate the effectiveness of a training event and your skill as a facilitator.
TAPH-03
Regular 2,500
Member 2,125
Dev. Nation
1,750
International Negotiation Skills

Negotiation is part of everyones job description, and can have an impact on your organizations
costs. This course will prepare you for each phase of the negotiation process, with techniques,
tactics, and behaviors that can help to achieve a win-win result.
TAPH-21
Regular 2,500
Member 2,125
Dev. Nation
1,750
International Strategy Planning

and Implementation
Learn how to conduct a global strategic analysis, build a competition strategy in international
markets, and effectively implement your international strategies.
TAPH-22
Regular 2,000
Member 1,700
Dev. Nation
1,400
Leadership Development
and Succession Planning
Key to an organizations sustainability, talent development and succession planning are also tools
for motivating staff. This course will show you how to assess talent and succession candidates, and
establish development plans for successors and high potential candidates.
TAPH-23
Regular 2,500
Member 2,125
Dev. Nation
1,750
Lean Six Sigma in Aviation

Understand the philosophy and practice of lean thinking in aviation and its focus on value for the
customer and streamlined business processes. Learn tools that will lead to cost reduction, enable
workspace organization, and improve time management. This course is offered in partnership with
Lean Flight Initiative (LFI) and University of Limerick.
TAPH-36
Regular 2,500
Member 2,125
Dev. Nation
1,750
Lean Six Sigma Black Belt - Level 3

Certificate
NEW Learn Lean Six Sigma tools to enhance problem solving skills. Understand the Black Belt Level
Advanced Lean Six Sigma tools from the Improve and Control phase. Become capable to provide
individuals with advanced graphical and statistical analytical tools for problem solving.
TAPH-71
Regular 2,900
Member 2,465
Dev. Nation
2,030
Lean Six Sigma Executive Champion

Certificate
NEW Understand the Lean Six Sigma Methodology and Infrastructure. Learn how to select and
prioritize Lean Six Sigma Projects to the goals and objectives of the business plan. Use the tools
provided to select the best resources to send to Green and Black Belt level training.
TAPH-67
Regular 2,000
Member 1,700
Dev. Nation
1,400
Lean Six Sigma Green Belt Lite Level 1 Certificate

NEW Obtain a standardized approach to problem solving for the purpose of continuous improvement.
Learn how to leverage Lean Six Sigma tools to enhance problem solving skills and execute the Lean
Six Sigma Tools to any aspect of the business.
TAPH-69
Regular 2,900
Member 2,465
Dev. Nation
2,030
Lean Six Sigma Green Belt Level 2 Certificate

NEW Learn how to leverage Lean Six Sigma tools to enhance problem solving skills and execute
the Lean Six Sigma Tools to any aspect of the business. Understand the Lean Six Sigma Analyze,
Improve, and Control tools.
TAPH-70
Regular 2,900
Member 2,465
Dev. Nation
2,030
Lean Six Sigma Green / Black Belt Level 4 Certificate

NEW This course will provide hands on application of all the graphical and statistical tools taught in the
Lean Six Sigma Methodology. Participants will be able to demonstrate their ability to successfully apply
the entire core Green Belt and/or Black Belt Level tools through a simulation project.
TAPH-72
Regular 2,900
Member 2,465
Dev. Nation
2,030
Lean Six Sigma Yellow Belt Certificate

NEW Understand the Lean Six Sigma Methodology and how to leverage its basic tools to enhance
problem solving skills for any aspect of business. This course provides a standardized approach to
problem solving for the purpose of continuous improvement.
TAPH-68
Regular 2,500
Member 2,125
Dev. Nation
1,750
Leads to
Diploma

Course Title
20
Description
Online
Code*
Price by
Category (USD)
Management of Training
Develop your managerial skills and understand how you can align your training department with
organizational goals. You will learn the tools to design a successful strategic development plan that
supports your companys mission and that best utilizes your available budget and resources.
TAPH-04
Regular 2,500
Member 2,125
Dev. Nation
1,750
Managing Across Cultures

Cultural biases and behaviors can greatly impact your management style. This course will make you
aware of your own cultural biases and how they affect your interaction with clients and colleagues.
You will also learn strategies for managing cultural issues in multicultural teams, communications,
and common business situations.
TAPH-35
Regular 2,000
Member 1,700
Dev. Nation
1,400

Maximize the performance of the people you manage by setting clear expectations. Develop
your communication and management skills to improve the performance of your staff. Understand
what motivates people and identify ways to maintain and enhance employees ability to produce
optimal results.
TAPH-26
Regular 2,500
Member 2,125
Dev. Nation
1,750
Monitoring and Controlling Multiple

Projects (30 PDUs)
Learn the principles of scope management and change control, use earned value to measure
schedule and cost performance to avoid delays and high costs. This course prepares you to
communicate project progress and use tools such as Microsoft Project. This course helps you earn
or maintain the PMI credential.
TAPH-16
Regular 2,500
Member 2,125
Dev. Nation
1,750
Procurement and Contracts

Management (30 PDUs)
Review the end-to-end procurement management process and develop your evaluation criteria for
selecting the best suppliers. Review contract types and their impact on your organization and learn
techniques on how to create an effective statement of work. This course helps you earn or maintain
your PMI credential.
TAPH-28
Regular 2,500
Member 2,125
Dev. Nation
1,750
Product Management Action - Learning

In this course, you will discuss product management best practice methodologies. You will learn
practical tools that will help you prepare a product management strategy including: customer and
market research; technology and IP; vision, strategy, planning and decision making; co-development
and alliances; process, execution and metrics.
TAPH-08
Regular 2,500
Member 2,125
Dev. Nation
1,750
Project Management - Advanced

(30 PDUs)
Learn advanced project management techniques and develop your skills to lead successful projects.
Focus on project planning to develop a comprehensive project management plan. Gain practical,
hands-on experience with MS Project. This course helps you earn or maintain your PMI credential.
TAPH-38
Regular 2,500
Member 2,125
Dev. Nation
1,750
Project Management Essentials

(30 PDUs)
Learn essential skills to manage projects successfully. This course covers the entire project lifecycle:
requirements gathering, scope definition, project management plan and risk response development,
progress monitoring, effective communication and team management. This course helps you earn or
maintain your PMI credential.
TAPH-05
Regular 2,500
Member 2,125
Dev. Nation
1,750
Trade Union Structure & Negotiations

Gain insight into the laws and regulations surrounding trade unions, including: international, EU and
national trade union and collective bargaining laws.
TAPH-10
Regular 2,500
Member 1,750
Dev. Nation
1,330
Train the Trainer - Advanced

Improve your ability to manage, conduct, facilitate and evaluate a training session. This course allows
you to practice your instructional tools, your presentation and communication skills, and your ability
to motivate student participation. Recommended for instructors and trainers.
TAPH-30
Regular 2,000
Member 1,700
Dev. Nation
1,400
Training Needs Assessment

Learn how to execute an effective training needs assessment (TNA). Identify tools and techniques
to develop a TNA plan. Evaluate challenges, barriers and cultural factors and assess their impact on
success. Recommended for training managers and experienced instructors.
TAPH-01
Regular 2,000
Member 1,700
Dev. Nation
1,400
Leads to
Diploma

Course Title
21
ACADEMIC PROGRAMS
This program reviews management practices employed by airlines, airports and regulators to give you a new perspective of the aviation industrys complex business
environment. Offered in partnership with Nanyang Business School. Full program details online: DIPL-04
Advanced Master in Aviation Operations (1 year)
Offered by IATA and Ecole Nationale de lAviation Civile. Full program details online: DIPL-66
Aviation Management Certificate (1 year)
Gain insight into aviation trends and key project management practices with this flexible distance learning program. Improve your understanding of the air transport system,
airport operations, and airline revenue management and pricing strategies. Offered in partnership with the Stanford Center for Professional Development. Full program
details online: DIPL-59
Aviation Strategy Program (2 weeks)
This intensive program gives you insight into key industry trends and management practices, as well as current business models for airlines, airports, and regulators.
Through case studies and group exercises, apply the theories you learn. Offered in partnership with the Stanford Center for Professional Development. Full program details
online: DIPL-60
Diploma of Advanced Studies in Aviation Management (1 year)
Take a broad and critical view of the global aviation business with this executive program, offered in partnership with University of Geneva. Designed for working
professionals, the program offers a unique combination of academic and industry expertise, and can be pursued on a part-time basis. Full program details online: DIPL-16
Diploma of Advanced Studies in Advocacy, Communication, and External Relations (1 year)
In order to launch a successful advocacy campaign you need to have the right skill set in place. Study communication, external relations and cross-cultural understanding to
ensure that your initiatives get implemented. Developed in partnership with University of Geneva. Full program details online: DIPL-42
Executive MBA (EMBA) in Air Transport (5x 2-week segments)
Take advantage of the Nanyang Business School EMBA program, with a special focus on the global aviation context. Training is condensed into five modules and can be
completed over a 15-month period, giving you the flexibility to earn your EMBA alongside your busy career. Full program details online: DIPL-40
I-TRAIN Diploma Program with specialization in Aircraft Operations Management (6 courses)
This program was developed based on the results of the ICAO Universal Safety Oversight Audit Program results, and is designed for managers in charge of planning and
controlling safety oversight activities. Offered in partnership with ICAO. Full program details online: DIPL-37
Leadership and Management Training Diploma (8 months)
This distance learning diploma has been designed for supervisors and managers to improve their leadership and people management skills. The program combines online
courses from IATA and Harvard ManageMentor, the e-learning program from Harvard Business Publishing. Full program details online: DIPL-36

Advanced Management Program in Aviation (2x 3-week segments)
22
Human Capital Management Diploma (4 courses, 2 years)
3 required courses
1 elective course
People are your number one resource, so maximize their potential! This diploma
uses the effective combination of classroom presentations and practical exercises
to improve your performance management skills. Find out more online: DIPL-29
Human Resources Management

Operations Excellence Diploma (4 courses, 3 years)
4 required courses
Improve your skills in global operations and supply chain management, and learn
how to provide excellent customer service. Find out more online: DIPL-46
Corporate Risk Management
Leadership Development and Succession Planning

Customer Service
Drive Corporate Performance
Lean Six Sigma in Aviation
Professional Training Diploma (4 courses, 3 years)
4 elective courses
Improve your instructional skills to effectively prepare, conduct, and evaluate

a training event. Learn how to identify the different phases of the instructional
design process, and how to develop strategic plans for program development,
maintenance and renewal. Find out more online: DIPL-49
Choose 4 courses from the 5

courses available on our website
Project Management Diploma (4 courses, 3 years)
4 required courses
This diploma has been designed in partnership with the Project Management
Institute (PMI), and will provide you with a general understanding of project
management from its definition to planning, monitoring, and control. Find out
more online: DIPL-51
Project Management Advanced (30 PDUs)
Strategy and Communication Diploma (4 courses, 3 years)
4 required courses
Learn how to plan and define your communication strategy and how to conduct
successful negotiations. Find out more online: DIPL-61
Change Management
23
Monitoring and Controlling Multiple Projects (30 PDUs)

Procurement and Contracts Management (30 PDUs)
Project Managements Essentials (30 PDUs)
Effective Communication Skills

International Negotiation Skills
International Strategy Planning and Implementation

DIPLOMAS

CARGO
Cargo is handled at thousands of airports around the world by multiple handlers, posing a potential risk
for deviations in quality and consistency. These courses will help you make sense of changing standards,
best-practice and procedures so you can ensure consist operations.
Our cargo courses and diplomas provide you with step-by-step guidance on how to accept, handle and
process a wide variety of shipments safely and efficiently, according to the latest industry standards.
Course Title
Description
Online
Code*
Price by
Category (USD)
ACC3 Readiness Workshop

NEW Prepare your organization for the mandatory ACC3 EU Security Validation and ensure that
you will be able to continue transporting air cargo and mail into the EU. Study the applicable EU
regulations and checklist items, and learn how to use the IATA-developed, self-assessment tool kit.
TCGP-32
Regular 1,500
Member 1,275
Dev. Nation
1,050
Air Cargo Management

Study basic air cargo regulations, operations, and business practices to improve your management
skills and business performance. Learn how to identify the needs of your clients and maintain
excellent customer service. This course is recommended for graduates and professionals new to the
cargo industry.
TCGG-01
Regular 3,100
Member 2,635
Dev. Nation
2,170
Audit and Quality for Temperature

Controlled Cargo
NEW This course provides a standard internal audit process you can immediately apply within your
business to ensure compliance with common regulations and quality standards. Through daily course
exercises, you will have the opportunity to use the IATA Time and Temperature Sensitive Audit
Checklist and develop corrective actions based on your findings.
TCGT-03
Regular 3,100
Member 2,635
Dev. Nation
2,170
Aviation Security Independent Validators

- EU ACC3
NEW By 2019 there will be thousands of air carrier stations, regulated agents and known consignors
requiring validation and re-validation. This course will help you become an Independent Validator who
provides the ACC3 designation to businesses wishing to ship into the European Union.
TCGP-31
Regular 3,600
Member 3,600
Dev. Nation
3,600
Cargo Accident Investigation

and Prevention
Improve the safety of your cargo operations! Analyze various accident scenarios and learn how
to develop effective prevention programs. Gain the skills to successfully investigate and report
on accidents and incidents. Designed for warehouse personnel, safety officers, and frontline
supervisors.
TCGP-29
Regular 2,500
Member 2,125
Dev. Nation
1,750
Cargo Marketing Essentials

Gain the skills to accurately forecast cargo demand in your region and to prepare creative and costeffective marketing solutions for your target market. This course requires basic air cargo knowledge
and is recommended for marketing and sales managers.
TCGM-02
Regular 2,500
Member 2,125
Dev. Nation
1,750
Cargo Proration
Learn how to apply the rules of the Multilateral Prorate Agreements - Cargo (MPA-C) to ensure
your airline receives the correct cargo revenue entitlement. Understand the advantages of proration
agreements, the various methods of prorating, and the application of relevant provisos and requirements.
TALF-13
Regular 2,500
Member 2,125
Dev. Nation
1,750
Cargo Skills and Procedures

This interactive entry-level course will provide you with the basic skills you need to follow air cargo
procedures. Learn how to use IATAs TACT manual, accept cargo consignments, complete an air
waybill, and deliver excellent customer service.
TCGP-01
Regular 1,700
Member 1,445
Dev. Nation
1,190
Contact: training.cargo@iata.org
Leads to
Diploma

Courses and Diplomas Cargo
www.iata.org/training-cargo
24
Description
Online
Code*
Price by
Category (USD)
Cargo Skills and Procedures - Advanced

This advanced-level course will help you manage the shipment of air cargo through the global supply
chain. Learn how to handle special cargo, rate shipments, and apply aircraft loading procedures and
safety regulations. Review the electronic air waybill, e-freight, and interline rules and procedures.
TCGP-71
Regular 2,500
Member 2,125
Dev. Nation
1,750
eFreight Implementation - Introduction

This course introduces IATAs e-freight project and explains how you can implement e-freight
standards and other components within your organization. Understand the benefits of e-freight
for your business and how you can comply with the latest regulations.
TCGP-28
Regular 3,100
Member 2,635
Dev. Nation
2,170
IATA Cargo Advanced Rating

and Marketing
Learn how to apply advanced construction and combination principles for unpublished rates,
calculate appropriate rates and charges for mixed consignments and ULDs, and complete air
waybills. Understand how to develop an advertising budget, select the right advertising media,
and use social media.
TCGP-12
Regular 240
Member 240
Dev. Nation
200
IATA Cargo English

Printed, 100 hours
This entry-level course will help you understand basic cargo terminology and principles. Study
different modes of transport, commonly shipped cargo, types of packaging, cargo storage, and
what to do in case of loss or damage. Designed for non-native English speakers.
TCGP-23
Regular 250
Member 250
Dev. Nation
205
IATA Cargo Introductory Course

This course is designed for newcomers to the cargo industry and helps you understand basic cargo
terminology and principles, as well as aircraft routings and commonly used industry manuals such
as TACT and OAG World Airways Guides. Learn how to follow IATA standards to accept cargo and
correctly handle documentation.
TCGP-11
Regular 310
Member 310
Dev. Nation
265
IATA Electronic Airwaybill (e-AWB)

eLearning, 10 hours
Understand how to implement e-AWB in your organization and how it will help your business. This
training is designed for airlines and freight forwarder staff intending to adopt e-AWB in countries where
MP4 or MC99 has been signed and local customs has an e-Customs modernization program in place.
TCGP-72
Unique Price
Live Animals Regulations (LAR)

for Acceptance Staff
Classroom, or In-Company 1 day
NEW Learn how to use the IATA LAR manual on the job to determine the proper documentation,
handling and container specifications for thousands of species. Review your responsibilities under
key national and international regulations to be sure you avoid unnecessary delays and costly
surprises in the live animal transportation process.
TCGT-04
Regular 700
Member 595
Dev. Nation
490
Live Animals Regulations

eLearning, 6 hours
Learn how to use IATAs LAR Manual and how to comply with industry standards. Understand
container requirements for live animals, how to protect their safety and welfare, and what to do in an
emergency situation.
TCGP-51
Unique Price
Live Animals Regulations, LAR

Learn how to use and comply with the IATA Live Animals Regulations (LAR), to ensure that live
animals are transported humanely and according to airline regulations and animal welfare standards.
Understand the different container needs for live animals and what to do in case of an emergency.
TCGP-06
Regular 2,000
Member 1,700
Dev. Nation
1,400
Managing Air Cargo Operations

Improve your understanding of operational management tools and techniques to gain the skills
to develop and implement cost-effective air cargo operations for your organization. This course is
recommended for cargo professionals with extensive management experience.
TCGP-69
Regular 2,200
Member 1,870
Dev. Nation
1,540
Professional Air Cargo Supervisor

Making the transition into the role of a supersivor can be difficult without the proper training. Study
the tools used by experienced air cargo supervisors that will allow you to plan and manage your daily
operations and interactions successfully. Learn management techniques that can be put immediately
into action.
TCGP-75
Regular 2,000
Member 1,700
Dev. Nation
1,400
Risk Management for Temperature

Controlled Cargo
NEW This course introduces key methods for identifying and reducing the risks that can lead to
temperature deviation in shipments across transport modes, locations and stakeholders. Review the
entire shipment process, from agreement to final delivery, to learn the most common challenges to
temperature management throughout the cold chain.
TCGT-02
Regular 2,200
Member 1,870
Dev. Nation
1,540
Leads to
Diploma
120
310

Course Title
25
Description
Online
Code*
Price by
Category (USD)

for Cargo
Gain the skills to develop a safety culture in your organization! Improve your understanding of SMS
and its function, and learn how to implement and manage SMS in cargo operations. Learn how to
identify and manage hazards and risks, and how to measure safety performance.
TCGP-33
Regular 3,100
Member 2,635
Dev. Nation
2,170
Shipping Perishable Cargo

During this entry-level course you will learn how to safely ship time and temperature-sensitive cargo
while complying with industry standards, and how to correctly reference IATAs Perishable Cargo
Regulations manual.
TCGP-21
Regular 1,500
Member 1,190
Dev. Nation
980
Shipping Perishable Cargo/Temperature

Sensitive Shipments
eLearning, 6 hours
Learn how to use IATAs Shipping perishable Cargo Manual, and how to correctly pack, document
and mark perishable cargo. Review special perishable shipping procedures and learn how to manage
time and temperature sensitive cargo, such as cut fllowers.
TCGP-50
Unique Price
Supply Chain and Transport Modes

Improve your knowledge of supply chain management, logistics and transport modes. Study
different modes of transport, such as road and maritime, the freight forwarding business and
supply chain management.
TCGP-80
Regular 420
Member 420
Dev. Nation
375
Temperature-Controlled Cargo Handling

Study industry best practices for packaging, storing and accepting temperature-sensitive shipments
through practical exercises. Learn how to create your own Standard Operating Procedures and
Service Level Agreements to ensure consistent level of service to your customers.
TCGP-63
Regular 2,000
Member 1,700
Dev. Nation
1,400
Time & Temperature Sensitive

Healthcare Products
eLearning
This course is designed for personnel involved in the shipment of healthcare and pharmaceutical
products, explaining the usage of the IATA Temperature Control Regulation Manual. Learn how
to identify different types of perishables shipped by air, and how to list and identify shipper and
carrier responsibilities.
TCGP-97
Unique Price
Train the Trainer for IATA Live Animals

Regulations
After taking this practical, hands-on course you will be able to plan a comprehensive LAR training
program, train using active learning, and demonstrate how the training can be applied back on the
job. You will practice a variety of core techniques to master adult learning, instructional design and
facilitation techniques.
TCGP-90
Regular 3,100
Member 2,635
Dev. Nation
2,170
ULD Handling Awareness

eLearning, 4 hours
Learn how to reduce expensive damages to ULD, cargo and aircraft, and to prevent last minute
airside rejections of non-airworthy ULD non-compliance with aviation authority requirements.
TCGP-60
Unique Price
ULD Handling Fundamentals

This course provides you with working knowledge and skills of ULD handling, and complies with
authority requirements for training of all persons involved in ULD operations, including the training
requirements specified in FAA AC 120-85 Sec. 268, 269.
TCGP-30
Regular 1,500
Member 1,190
Dev. Nation
980
Leads to
Diploma
310
310
170
DIPLOMAS
Air Cargo Management Diploma (4 courses, 2 years)
2 required courses
2 elective courses
Improve your management skills in order to reduce your operating costs and
maximize your cargo business. Find out more online: DIPL-21
Air Cargo Management

Managing Air Cargo Operations

Air Cargo Operations Professional Diploma (4 courses, 3 years)
3 required courses
1 elective course
Gain the cargo knowledge and skills to master key procedures and to create
a more efficient working environment in your organization. Find out more online:
DIPL-06
Cargo Skills and Procedures Advanced


IATA Dangerous Goods Regulations (DGR) Initial Category 6

Course Title
26
DIPLOMAS
IATAEmbry-Riddle Supply Chain Management Certificate (2 courses)
2 required courses
Designed for newcomers to the cargo business as well as individuals currently

working in the industry, this joint-certificate addresses topics such as basic cargo
procedures, loading, sourcing, procurement, packaging, and distribution. Find out
Integrated Logistics Management (Embry-Riddle)
IATA Air Cargo Diploma (3 courses, 3 years)
2 required courses
2 elective courses
This entry-level distance learning diploma will provide you with an understanding
of the air cargo industry, how to safely transport cargo by air, and procedures for
transporting dangerous goods. Find out more online: DIPL-30

IATA Diploma in Handling Special Cargo (3 courses, 3 years)
3 elective courses
Learn how to transport special cargo by air with this flexible distance
learning diploma. Find out more online: DIPL-33
List of courses to choose from online
Pharmaceutical Handling Diploma (4 courses, 2 years)
4 required courses
Gain the regulatory and operational knowledge you need to handle the specialized
services the pharmaceutical industry demands. Find out more online: DIPL-06
Temperature-Controlled Container Operations
Cargo Introductory Course (IATA)
IATA Cargo Advanced Rating and Marketing
Risk management for Temperature-Controlled Cargo

Audit and Quality for Temperature-Controlled Cargo
Special Cargo Diploma (4 courses, 2 years)
4 required courses
Develop a solid foundation for your cargo career by gaining the skills to accept and
handle special cargo products such as dangerous goods, live animals, perishables
and pharmaceuticals. Find out more online: DIPL-58
Live Animals Regulations (LAR)
27
Shipping Perishable Cargo


These diplomas fulfill the training requirements for the IATA Air Cargo Professional (ACP) designation. Find out more online: TCGP-56

CIVIL AVIATION AUTHORITY
A healthy, well-managed civil aviation sector is vital to the economy of every state. Strong aviation policymaking and regulation support this.
Civil Aviation Authorities (CAAs) are responsible for the oversight and regulation of civil aviation with a
focus on air safety, security, airspace policy, economic regulation, efficiency, sustainability, consumer
protection and respect for the environment.
www.iata.org/training-civav
Course Title
Description
Online
Code*
Price by
Category (USD)
Advanced Safety Management Systems

(SMS) in Civil Aviation
This course will help you streamline your companys processes and demonstrate improved safety
performance to management, insurance underwriters, clients, and regulatory agencies. Managers
and staff from safetyoffices will particularly benefit from the course, as will representatives from civil
aviation authorities.
TCVG-30
Regular 3,100
Member 2,635
Dev. Nation
2,170
Air Transport Economics

Leveraging IATAs unique industry insight, look deeper into the economic and policy developments
that shape the global air transport industry. This course provides economic impact studies that will
allow you to examine financial forecasts, industry profitability, and regulations.
TCVG-49
Regular 3,100
Member 2,635
Dev. Nation
2,170
Air Transportation Management

Get a head start in the industry with this insiders view of the air transportation system. Review
aviation-related businesses and organizations and the role they play in shaping the industry. Polish
your management and presentation skills while working with experienced instructors and class peers
on a unique course integration exercise.
TCVG-10
Regular 3,100
Member 2,635
Dev. Nation
2,170
Aviation Policy and Advocacy

NEW This course shows you how to use advocacy to shape current aviation policy and positively
influence your organizations business objectives. Through case studies, classroom discussions and
role playing, you will have opportunities to practice basic advocacy skills and develop campaign plans
around the issues that matter to you.
TALG-10
Regular 1,500
Member 1,275
Dev. Nation
1,050
CAA Compliance with ICAO SARPS

Learn the requirements you must meet when developing a legal and regulatory reform project plan
within your organization. This practical course will help you define the terms of reference and project
requirements, monitor project execution, and manage change as a project lead.
TCVG-56
Regular 3,100
Member 2,635
Dev. Nation
2,170
Civil Aviation Management

The essentials you need to know about CAA functions and responsibilities. This introductory course
outlines regulatory frameworks, including the ICAO Annexes and SARPs. You will learn about
managing ICAO audits and their outcomes, plus key principles in master planning, business planning
and general management.
TCVG-45
Regular 3,100
Member 2,635
Dev. Nation
2,170
Emergency Response Planning (ERP)

for Civil Aviation Authorities (CAAs)
and Air Navigation Service Providers
Prepare your emergency plan using this all hazards approach. This course gives you the tools to
review your organizations emergency planning mandate, functions and responsibilities within the
larger context of a coordinated response.
TCVG-43
Regular 3,100
Member 2,635
Dev. Nation
2,170
Leads to
Diploma

Courses and Diplomas Civil Aviation Authority
This comprehensive training portfolio extends from introductory to specialized courses for senior civil
aviation management, and will assist states in the transformation of civil aviation in line with ICAO provisions.
28
Description
Online
Code*
Price by
Category (USD)
Global A-CDM
NEW Centered on optimal aircraft turnaround, A-CDM is a collaborative approach that enables
airport and aircraft operators, ground handlers, air traffic controllers, and air traffic managers to
optimize capacity and efficiency through the timely exchange of common language information with
the goal of improving ATFM.
TCVT-37
Regular 2,500
Member 2,125
Dev. Nation
1,750
Integrated Aviation Management

System - IAMS
Learn a phased approach to IAMS implementation that will allow you to integrate multiple
management systems in your organization, including safety, quality, risk and business management.
The IAMS concepts can bring benefits to airlines, airports, air navigation services providers and
regulatory authorities.
TALS-11
Regular 3,100
Member 2,635
Dev. Nation
2,170
Management of Aviation Quality and

Service - Civil Aviation
Learn the ISO 9001: 2008 model as well as JAA and FAA quality standards to manage aviation
quality with a process-driven approach. An effective QMS will help you to increase customer
satisfaction and safety.
TCVG-15
Regular 3,100
Member 2,635
Dev. Nation
2,170
Managing Aviation Policy and Regulation

The civil aviation industry is governed by a patchwork of national and international regulation. This
course helps you follow ICAO recommendations in your role as a civil aviation authority manager or
regulator to ensure you are on top of the latest operational and regulatory developments.
TCVG-26
Regular 3,100
Member 2,635
Dev. Nation
2,170
Operational Risk Management (ORM)

in Civil Aviation
Learn how to use the multi-step processes of ORM in your daily activities so that risk management is
incorporated into your organizations decision-making processes. This course gives insight into some
of the industrys most widely used risk management practices and standards.
TCVG-60
Regular 3,100
Member 2,635
Dev. Nation
2,170
Planning and Strategic Direction in Civil

Aviation
This course prepares you to formulate a multi-year strategy for your Civil Aviation Authority or
Air Navigation Service Provider. You will learn key strategic analysis techniques, including SWOT
analysis, Master Planning and operational planning principles.
TCVG-14
Regular 3,100
Member 2,635
Dev. Nation
2,170
Quality Management Systems (QMS)

for Civil Aviation Authorities (CAA) and
Air Navigation Service (ANS) Providers
This course enables you to create a quality culture and audit for quality in your civil aviation authority
or air navigation service provider.
TCVG-22
Regular 3,100
Member 2,635
Dev. Nation
2,170
Safety (SMS) and Quality Management

(QMS) Processes in Civil Aviation
Learn how to build a management system that integrates safety, quality and risk processes across
your operations. This course focuses on the importance of change management, structural changes
to your organization, and the streamlining of processes.
TCVG-38
Regular 3,100
Member 2,635
Dev. Nation
2,170

for Civil Aviation
This course provides the fundamentals for implementing the SMS concept developed by ICAO. Upon
completing this course you will have the skills to manage the financial cost of safety, target resources
appropriately, manage safety risks proactively, and ensure effective communications on safety.
TALS-03
Regular 3,100
Member 2,635
Dev. Nation
2,170
Senior Civil Aviation Management

Through this intensive program, learn how to plan and execute effective, sustainable regulatory and
operational services that conform with national air transportation policies. You will have the chance to
work with your peers to resolve common industry problems, applying the concepts learned during the
course.
TCVG-06
Regular 6,100
Member 5,185
Dev. Nation
4,270
Strategic Management for Civil Aviation

Authorities
Comprehensive case studies and classroom exercises will help you understand the latest in civil
aviation strategic planning. You will learn how to improve business planning processes so that you are
prepared to respond to critical events, manage your stakeholders, and develop policy.
TCVG-44
Regular 3,100
Member 2,635
Dev. Nation
2,170
Leads to
Diploma

Course Title
29
DIPLOMAS
Civil Aviation Management Diploma (4 courses, 2 years)
3 required courses
1 elective course
Reinforce the skills capacity of your civil aviation sector by training with IATA, a
recognized world leader in Civil Aviation training. Find out more online: DIPL-23
Managing Aviation Policy and Regulation

Planning and Strategic Direction in Civil Aviation
Safety Management in Civil Aviation Diploma (4 courses, 2 years)
2 required courses
2 elective courses
Gain a solid understanding of ICAO SMS and how to implement this systematic
management approach so that you are using SMS to improve safety as well as
business and operations efficiency. Find out more online: DIPL-55
Managing the Safety Oversight Function

Safety Management Systems (SMS) for Civil Aviation

Senior Civil Aviation Management
30

Some items may endanger the safety of an aircraft or persons on board it, and the air transportation
of these dangerous materials can either be forbidden or restricted. We work closely with local
governments and ICAO to develop regulations that are effective and efficient, and that ensure the
safe transport of dangerous goods by air.
Our DGR courses and diplomas help you to stay up-to-date with the latest industry regulations
and procedures, and ensure that your dangerous goods shipments comply with industry standards.
Learn how to use our industry-recognized DGR manual and gain your certificate to handle dangerous
goods shipments.
www.iata.org/training-dgr
Description
Online
Code*
Dangerous Goods Awareness Training

for Postal Operators - Category B
eLearning, 6 hours
NEW Learn how to comply with new training requirements for designated postal operators involved
in the handling, storage and loading of mail in accordance with IATA DGR. Learn how to identify and
classify dangerous goods, and recognize dangerous goods labels and package specification markings.
TCGP-18
Unique Price
100
Dangerous Goods Awareness Training

for Postal Operators - Category C
eLearning, 6 hours
NEW Learn how to comply with the new training requirements for designated postal operators
involved in the handling, storage and loading of mail in accordance with IATA DGR. Learn how to
identify and classify dangerous goods and the conditions under which some dangerous goods may
be transported by air mail.
TCGP-19
Unique Price
100
Dangerous Goods Instructional

Techniques for Categories 4, 5, 7, 8, 9,
10, 11, 12
Classroom or In-Company , 5 days
Learn how to incorporate active learning into your dangerous goods awareness training by practicing
a variety of adult learning, instructional design and facilitation techniques in the classroom. You need
to have a valid DGR certificate for categories 5, 7, 8, 9, 10, 11, 12.
TCGH-02
Regular 3,100
Member 2,635
Dev. Nation
2,170
IATA Dangerous Goods Regulations

(DGR) - Initial - Category 3
Printed, 45 hours
UPDATED Review the IATA DGR and understand the legality and the responsibility of shippers,
agents, and airlines. Study dangerous goods identification, packaging and documentation best
practices, as well as handling, acceptance and emergency procedures.
TCGP-13
Regular
310
Member 310
Dev. Nation
285

(DGR) - Initial - Category 6
Gain the skills to accept, handle and process shipments containing dangerous goods according to
the mandatory IATA Dangerous Goods Regulations manual.
TCGP-03
Regular
1,700
Member 1,445
Dev. Nation
1,190

(DGR) - Instructor Refresher
Update your understanding of the latest dangerous goods regulatory initiatives. You must hold a valid
DGR certificate and have a minimum of two years teaching experience.
TCGP-05
Regular
1,150
Member 1,275
Dev. Nation
1,050

(DGR) - Recurrent - Category 3
Printed, 45 hours
UPDATED Maintain your IATA qualification and receive the current edition of IATA DGR Manual and
Training Program Book 1. Learn how to identify and classify dangerous goods items, verify that goods
are properly packed, marked and labeled, and fill in the Shippers Declaration for Dangerous Goods.
TCGP-14
Regular
240
Member 240
Dev. Nation
200

Revalidate your IATA DGR certificate with the latest amendments and directives!
TCGP-99
Regular
900
Member 765
Dev. Nation
630
Course Title
Contact: training.dgr@iata.org
Price by
Category (USD)
Leads to
Diploma

Courses and Diplomas Dangerous Goods Regulations
DANGEROUS GOODS
REGULATIONS (DGR)
31
Description
Online
Code*
Price by
Category (USD)

Maintain your IATA qualification and learn how to identify and classify dangerous goods items,
verify that goods are properly packed, marked and labeled, and fill in the Shippers Declaration for
Dangerous Goods.
TCGP-04
Regular 1,200
Member 1,020
Dev. Nation
840

(DGR) - Shippers and Packers Categories 1 and 2
NEW Study the operational restrictions, packaging instructions and other regulatory aspects related
to the safe transport of dangerous goods by air. Gain the skills to accept, handle and process
shipments containing dangerous goods according to the regulatory requirements of ICAO Technical
Instruction and IATA DGR.
TCGP-92
Regular
1,700
Member 1,445
Dev. Nation
1,190

(DGR) for Auditors and CAA Inspectors
Learn how to perform a dangerous goods audit by breaking down and analyzing each audit stage.
Practice techniques to deliver measurable results, and learn how to collect evidence in order to
measure compliance with corporate policies, standards and regulatory requirements, and other
aviation regulatory agencies.
TCGP-66
Regular 3,100
Member 2,635
Dev. Nation
2,170
IATA DGR Awareness - Cabin Crew,

Passenger Handling and Security
Personnel - Category 9, 11 and 12
eLearning, 6 hours
UPDATED Understand how to comply with the requirements to train cabin crew, handling and
security personnel in accordance with IATA DGR. Learn how to identify and classify dangerous
goods, and recognize dangerous goods labels and package marking specifications.
TCGP-42
Unique Price
120
IATA DGR Awareness - Flight Crew

and Load Planners - Category 10
eLearning, 6 hours
UPDATED Learn how to comply with requirements to train flight crew and load planners in
accordance with IATA DGR. Learn how to identify and classify dangerous goods, and recognize
dangerous goods labels and package marking specifications.
TCGP-39
Unique Price
120
IATA DGR Awareness - Freight

Forwarders - Category 4
eLearning, 6 hours
UPDATED Learn how to comply with requirements to train operators, freight forwarders and cargo
agents accepting and processing general cargo, other than dangerous goods, according to the DGR
Training Workbook 5.
TCGP-40
Unique Price
120
IATA DGR Awareness - Ramp and

Warehouse Personnel - Category 5, 8
Self-study, 6 hours
UPDATED Train ramp and warehouse personnel to transport dangerous goods based on current
IATA DGR. Learn how to identify and classify dangerous goods, and recognize dangerous goods
labels and package marking specifications.
TCGP-41
Unique Price
120
Infectious Substance Transport

Study the technical aspects of shipping infectious substances by air (Division 6.2 - Category A
and B). Learn how to reference the current Infectious Substances Shipping Guidelines in order to
promote safe and efficient handling practices at your workplace.
TCGP-22
Regular 1,200
Member 1,020
Dev. Nation
840
Professional Skills for DGR Instructors Categories 1,2,3,6

Gain the skills to plan a Dangerous Goods training program, open a training session, use active
learning, sequence learning activities and conclude a training session, ensuring that your participants
will be able to apply the learning back on the job.
TCGH-01
Regular 3,100
Member 2,635
Dev. Nation
2,170
Shipping Guidelines for Infectious

Substances
eLearning, 10 hours
UPDATED Examine the technical aspects of how to ship infectious substances by air (Division 6.2 Category B), and how to promote safe and efficient handling practices in the workplace.
TCGP-43
Unique Price
Shipping Lithium Batteries by Air

Classroom or In-Company, 1 day
The IATA DGR and the U.S. 49 Code of Federal Regulations (CFR) are responsible for ensuring the
safe transport of lithium batteries. This course is designed to support you with meeting these regulatory
requirements and covers all aspects of the identification, packing, marking, labeling and documentation.
TCGP-52
Regular
900
Member 765
Dev. Nation
630
Transport of Dangerous Goods by Sea

(IMDG)
Gain a detailed understanding of International Maritime Dangerous Good (IMDG) Code regulations
and requirements in relation to classification, packaging, vehicle packing and vessel stowage. This
entry-level course is designed for professionals new to the transport of dangerous goods.
TCGP-81
Regular
1,200
Member 1,020
Dev. Nation
840
Leads to
Diploma
310

Course Title
32
DIPLOMAS
IATA Dangerous Goods Regulations Professional Diploma
(4 courses, 2 years)
4 required courses
Develop a solid foundation for your cargo career by learning the regulatory
requirements to handle the air transport of dangerous goods. Find out more online:
DIPL-24
Cargo Skills and Procedures
Shipping Lithium Batteries by Air
IATA Diploma in Air Shipment of Healthcare Products (Distance Learning)

2 required courses
2 elective courses
Learn how to ship healthcare products with this flexible distance learning diploma.
Time and Temperature Sensitive Healthcare Products (Distance Learning)

Shipping Guidelines for Infectious Substances (Distance Learning)

Professional Training Diploma Dangerous Goods Regulations

3 required courses
1 elective course
Learn how to plan, implement and evaluate effective training programs, and
improve your communication and presentation skills to become a successful DGR
instructor. Find out more online: DIPL-48
Dangerous Goods Instructional Techniques for category 4, 5, 7, 8, 9, 10, 11, 12


Professional Skills for DGR Instructors Categories 1, 2, 3, 6

These diplomas fulfill the training requirements for the IATA Air Cargo Professional (ACP) designation. Find out more online: TCGP-56
Infectious Substance Transport
33

ENVIRONMENT AND FUEL
Reconcile the demand for air transport and the need to mitigate its environmental impact.
These courses are designed to help you responsibly address environmental challenges such as noise,
emissions and waste management, and understand the economic of the emissions cap-and-trade policies
and carbon offset programs affecting aviation.
www.iata.org/training-environment
Course Title
Description
Online
Code*
Price by
Category (USD)
Aviation and the Environment

Get up to date on environmental issues in aviation and how to address them through new technology,
improved operations, modernized methods of airspace, and airport management. Learn how to identify key
factors for a sustainable industry and develop your own environmental assessment methods.
TCVG-05
Regular 3,100
Member 2,635
Dev. Nation
2,170
Aviation and the Environment Managing Green Airports

Make your airport greener with sustainable aviation! Understand how to manage noise, local air quality, land
use planning, water and waste management, biodiversity preservation, community relationship management,
major risk prevention and Environment Management System (EMS) implementation.
TCVG-80
Regular 3,100
Member 2,635
Dev. Nation
2,170
Aviation Fuel Management

Find savings for your airline with these best practices for jet fuel management. You will learn how to prepare
your airlines fuel budget, select the best jet fuel pricing and supply options for your airline, and manage the
fuel tendering process.
TALF-06
Regular 2,100
Member 1,785
Dev. Nation
1,470
Biojet Fuel Workshop

The fuel of the future? Learn about the different types of biojet fuel currently on the market and discover
the benefits they can bring to the industry in coming years. This course answers all of your questions about
biojet fuel properties, production, lifecycle, and carbon emissions.
TALF-55
Regular
1,500
Member 1,275
Dev. Nation
1,050
Carbon Trading for Aviation

Learn how to identify available carbon trading mechanisms, analyze carbon market dynamics, strategies
and pricing and how to respond to renewable fuel mandates and minimum sustainability criteria. Assess the
impact of the European Union Emissions Trading Scheme on the aviation industry.
TALF-58
Regular 2,000
Member 1,700
Dev. Nation
1,400
Fuel Efficiency and Conservation

Want to save 3% to 5% on your fuel bill? Perform a fuel efficiency audit of your own organization and
undertake a structured implementation and cultural change program. See how to develop a fuel cost
calculator and track the performance of your conservation initiatives.
TALF-42
Regular 2,100
Member 1,785
Dev. Nation
1,470
Sustainable Aviation - Improving

Environmental Performance
Sustainability implies a way forward for aviation to be safe, efficient, affordable, and responsive. Learn how
aviation contributes to economic progress, social development and environmental stewardship. Then develop
benchmarking methods to put your organization on track for a sustainable future.
TCVG-01
Regular 3,100
Member 2,635
Dev. Nation
2,170
Leads to
Diploma
DIPLOMAS
Aviation Fuel Management (4 courses, 3 years)
1 required course
3 elective courses
Develop best practices for jet fuel management. Find out more online: DIPL-15
Aviation Fuel Management


Courses and Diplomas Environment and Fuel
Fuel conservation courses give you insight into practices for planning, utilizing and conserving fuel while
maintaining quality and certainty of supply.
34
FARES AND TICKETING
Even with the availability of fare quotes, you need to keep your pricing skills sharp to be sure you provide
competitive quotes and the best advice to your customers.
These courses will help you stay on top of changing resolutions so you can prevent quoting the wrong fare
or rules that result in customer disappointment and costly debit memos for your travel agency.
www.iata.org/training-ticketing
Course Title
Online
Code*
Description
Price by
Category (USD)
Passenger Fares and Ticket Alterations

eLearning, 40 hours
NEW Master the principles behind ticket alterations, including ticket exchanges, reissues, and
revalidations. Study ticketing procedures as well as refund processing and the collection of
rebooking fees.
TTTG-91
Unique Price
Passenger Fares and Ticketing

- Advanced
For experienced agents and management. This course will help you master normal fare construction and
currency conversion procedures. Learn how to calculate fares for journeys with surface sectors and how
to assess the impact of indirect travel limitations on fare construction and imbedded surface sectors.
TALF-24
Regular
3,900
Member 3,315
Dev. Nation
2,660
Passenger Fares and Ticketing - Basic

With the abundance and complexity of todays fare options, your clients expect you to provide a
service that is accurate, fast, and more affordable than the competition. This course teaches the
language of fare construction and fare rules so you can provide your customers with the best advice
and the lowest fare for their itinerary.
TALF-28
Regular
2,500
Member 2,125
Dev. Nation
1,750
Passenger Fares and Ticketing

Alterations
This course prepares you to apply the latest exchange/reissue and netting procedures, manage
Miscellaneous Charges Orders (MCOs) electronically, handle refund requests, and re-price tickets
using either historical or current fares and exchange.
TALF-54
Regular
2,500
Member 2,125
Dev. Nation
1,750
Passenger Fares Workshop - Basic

This course is designed for travel agents. Completing this course gives you the skills to calculate
normal and special air fares, apply common international fare terminology, price itineraries using the
mileage formula, and interpret fare rules.
TTTG-52
Unique Price
Passenger Proration - Advanced

Improve your skills for calculating the prorate value of passenger flight and excess baggage. Assess
your entitlement in accordance with the Multilateral Proration Agreements-Passenger (MPA-P).
TALF-57
Regular
2,500
Member 2,125
Dev. Nation
1,750
Passenger Tariff Workshop

This course is for experienced ticketing agents who are looking to update their knowledge and skills
in journey pricing and ticketing. The course features the latest and upcoming changes to principles in
mileage fare construction.
TALF-25
Regular
2,000
Member 1,700
Dev. Nation
1,400
Special Fares and Ticketing

- Intermediate
Classroom, or In-Company, 5 days
NEW In this course, you will learn to effectively quote special fares from pricing units, apply the most
restrictive conditions and the new formula for fare construction.
TALF-40
Regular
2,500
Member 2,040
Dev. Nation
1,680
Contact: training.tourism@iata.org
Leads to
Diploma
350
595

Courses and Diplomas Fares and Ticketing
Simulations, along with practical journey pricing exercises, will ensure you know how to select correct
fares, apply the principles of mileage pricing, collect taxes, and interpret rules.
35
FINANCE AND ACCOUNTING
In a climate of uncertainty and economic downturns, knowing the tools to protect and maximize your hardearned revenue is crucial for improving your airlines bottom-line.
www.iata.org/training-finance
Description
Online
Code*
Price by
Category (USD)
Accounting and Finance

for Non-Finance Managers
This course introduces you to balance sheets, cash flow statements, financial ratios, income
statements, budgeting, and forecasting concepts. Learn the language and techniques of accounting
to be comfortable looking through an annual report. Develop the ability to use financial statements to
assess a companys performance.
TAPH-44
Regular 2,000
Member 1,700
Dev. Nation
1,400
Airline Finance and Accounting

Management
Learn key tools for analyzing the financial performance of your organization. This course will show you
how to read airline financial statements, identify key indicators of financial health, and benchmark your
airlines performance against its competitors.
TALF-01
Regular
2,500
Member 2,125
Dev. Nation
1,750
Airline Finance and Accounting

Management
Analyze and control your airlines financial performance with this introduction to airline capital
structure and cost classification, cash management and financial planning. Apply your knowledge
thanks to hands-on experience with airline case studies.
TALF-50
Regular 500
Member 500
Dev. Nation
425
BSP Agent Best Practices

and Common Solutions
eLearning, 2 hours
This course is a concise reference of common errors or omissions made by travel agencies in relation
to sales reporting and remittance.
TTTG-48
Unique Price
69
BSP Agent Billing Reports

and Procedures eLearning, 2 hours
Learn how to download and interpret BSP billing reports and resolve billing discrepancies.
TTTG-46
Unique Price
69
BSP Agent Remittance Procedures

eLearning, 2 hours
Examine the agent reporting process of the BSP, including the reporting calendar and debt
identification.
TTTG-47
Unique Price
69
BSP Essentials for Travel Agents

eLearning, 10 hours
Improve your understanding of settlement services and financial transactions between travel agents
and airlines. Learn how to reduce costly transaction errors and delays between agents and airlines,
and how to reconcile your financial accounts.
TTTG-49
Unique Price
399
BSP Standard Documents

and Procedures
eLearning, 2 hours
Learn about BSP operations and how to make the best use of the system, including administering
ACMs and ADMs, authorizing electronic refund applications, and more.
TTTG-45
Unique Price
99
Card Payment Policies

and Fraud Prevention
Get to know the developments in the payment card industry that will impact your business. This
course will help you to understand PCI DSS card security standards so you can determine what to
include in your fraud prevention strategy and ultimately reduce costs when accepting card payments.
TALF-44
Regular
2,000
Member 1,700
Dev. Nation
1,400
Course Title
Leads to
Diploma

Courses and Diplomas Finance and Accounting
With this practical approach to training, you will gain a clear understanding of the intricacies and
complexities of revenue accounting. Courses provide updates on revenue accounting procedures and
resolutions in the IATA Revenue Accounting Manual (RAM) so that you can identify improper accounting
transactions and avoid costly rejections and disputes.
36
Description
Online
Code*
Price by
Category (USD)
Leads to
Diploma
Cargo Interline Accounting and Control

Ensure the interline billings, rejections and disputes of your cargo transactions are carried out in
the most comprehensive and cost-effective way. Learn how to interpret and apply the relevant
procedures and rules from the Revenue Accounting Manual and applicable IATA resolutions.
TALF-14
Regular 3,100
Member 2,635
Dev. Nation
2,170
Cargo Rating and Accounting Control

Correctly price consignments and apply control mechanisms to protect and optimize your revenue.
TCGP-82
Regular 3,100
Member 2,635
Dev. Nation
2,170
Cargo Sales and Revenue Accounting

Processing
Gain the practical means and knowledge to monitor your cargo sales and revenue processing.
TCGP-83
Regular 3,100
Member 2,635
Dev. Nation
2,170
IATA Governance and Systems

in the BSP
Designed for IATA-accredited travel agents and agencies aspiring to gain accreditation, this course
provides an overview of the Passenger Agency Program rules so you can understand how to
implement checks and controls within your agency.
TAPH-39
Unique Price
Integrated Approach to Passenger

Revenue Accounting and Control
Increase productivity with a complete review of your passenger revenue accounting and control
activities. This course will review ways to improve your sales audit and interline billing processes,
providing practical examples of interline activities and their financial impact.
TALF-19
Regular
2,500
Member 2,125
Dev. Nation
1,750
Introduction to BSPlink
eLearning, 2 hours
Explore BSPLink user functionality for basic and enhanced access users. Learn how to download
reports and newsletters, create user groups, submit ADMs, and much more.
TTTG-44
Unique Price
99
Introduction to the BSP System

and BSP Language eLearning, 2 hours
Learn how the IATA Billing and Settlement Plan (BSP) works and how it benefits a travel agency.
Understand the language of the reporting and settlement plan.
TTTG-43
Unique Price
69
Passenger Interline Accounting

and Control
Referencing the latest Revenue Accounting Manual (RAM), this course helps you to understand
and apply RAM resolutions so that you will receive the appropriate entitlement and achieve costeffectiveness by eliminating unnecessary rejections and disputes.
TALF-10
Regular 3,100
Member 2,635
Dev. Nation
2,170
Passenger Proration - Fundamentals

This course shows you how to apply the rules of the Prorate Manual Passenger (PMP) and the
Multilateral Proration Agreement-Passenger (MPA-P) within your organization. Learn how proration
can be a useful tool for maximizing an airlines revenue through pricing policy and fare structuring.
TALF-56
Regular
2,500
Member 2,125
Dev. Nation
1,750
Sales Accounting and Control

Achieve maximum accuracy in your passenger sales accounting activities. Learn how to carry out
sales accounting functions according to industry standards, analyze sales transactions, implement
ticket control procedures, and apply refunds.
TALF-09
Regular
2,500
Member 2,125
Dev. Nation
1,750
1,100
DIPLOMAS
Revenue Accounting and Control Diploma Passenger Stream
3 required courses
1 elective course
This diploma improves your understanding of the intricacies and complexities of

the revenue accounting and control activities. Find out more online: DIPL-53
Integrated Approach to Passenger Revenue Accounting and Control

Passenger Interline Accounting and Control

Passenger Proration Advanced

This diploma fulfills the training requirements for the IATA Aviation Management Professional (AvMP) designation. Find out more online: TCVG-79

Courses and Diplomas Finance and Accounting
Course Title
37
GROUND OPERATIONS
On-Time Performance and safety are - and will continue to be - top priorities for service providers and their
airline clients. The ability to deliver on both is a must.
This selection of courses and diplomas will equip you with leading practices for balancing performance
with safety, and cost effectiveness with customer satisfaction, so you can provide the level of service your
clients expect.
www.iata.org/training-groundops
Course Title
Description
Online
Code*
Price by
Category (USD)
Aircraft Marshalling and Ramp Hand

Signals
In-Company, 1 day
This course covers the principles of ramp communications between the ground and cockpit crew,
based on the IATA standards in the Airport Handling Manual (AHM) and IATA Ground Handling
Manual (IGOM). Offered only on request as in-company training.
TAPG-06
Regular 490
Member 415
Dev. Nation
345
Aircraft Weight and Balance

Learn the theories and principles of weight and balance as required in the standard IATA Design
Manual and Automated Load Sheet. An all-encompassing course for newcomers to the field of load
control, this course prepares you for the Load Controller certification.
TALP-01
Regular 3,100
Member 2,635
Dev. Nation
2,170
Business Aviation Handling and FixedBase Operations, FBO

The lucrative business aviation niche market requires a higher level of service and customization
than standard ground services. This course will show you best practice to incorporate into your FBO
business model that will help you meet client expectations and deliver consistent service.
TAPP-38
Regular 2,000
Member 1,700
Dev. Nation
1,470
Cost Effectiveness and Revenue

Optimization in Ground Operations
Need to cut costs but do not know where to start? This course will help identify the key cost elements in
your ground handling activities and make informed decisions on outsourcing, equipment, pricing models
and product segmentation. Recommended for finance and operations managers at airlines or GSPs.
TAPG-56
Regular 2,100
Member 1,785
Dev. Nation
1,470
Ground Operations Documentation

and ISAGO
Build a framework to ensure quality across your organization and take this important step to
becoming ISAGO registered. This course gives you operational tools to help you standardize
operations, communicate processes and improve overall safety.
TALS-18
Regular 3,100
Dev. Nation
2,635
eLearning 2,170
Ground Operations Management

Printed or eBook
Learn how to supervise an airline station in a self-handled or out-sourced environment. Get the latest
trends in passenger and baggage handling. This course comes with a complimentary copy of the
IATA Airport Handling Manual (AHM).
TALP-52
Regular 995
Member 845
Dev. Nation
845
Human Factors in Ground Operations

Human error is the leading cause of accidents in our industry. This course reviews the top human
factor issues for ground operations, providing tips for improving safety and effectiveness in your
operations. This course is recommended for management and operational staff alike.
TAPG-03
Regular
2,200
Member 1,870
Dev. Nation
1,540
ISAGO for Ground Service Providers

Gain a comprehensive understanding of the ISAGO Program to prepare your operations for a successful
audit. Review the ISAGO Standards and Recommended Practices as per the Ground Operations
Standards manual. Leave this workshop with operational tools and skills to use in your organization.
TALS-09
Regular
1,500
Member 1,275
Dev. Nation
1,050
Leads to
Diploma

Courses and Diplomas Ground Operations
Standards are essential to keeping our industry safe and efficient. We develop all ground operations
training using industry reference material, including the Airport Handling Manual (AHM), the IATA Ground
Operations Manual (IGOM), and ISAGO recommendations.
38
Description
Online
Code*
Price by
Category (USD)
Passenger Assessment and Travel

Document Checks
Practices that can save your airline from costly delays and penalties. Based on the latest trends
and industry best practices, this course provides tools to identify forged documents and potentially
disruptive passengers.
TAPP-34
Regular
1,900
Member 1,615
Dev. Nation
1,330
Passenger Ground Services

Printed or eBook
Learn what it takes to work at one of the airline industrys most visible airport positions and obtain
the skills you need to provide assistance and related passenger services at the check-in, gate and
concourse of your airport.
TALP-51
Regular
500
Member 500
Dev. Nation
425
SGHA-SLA and Effective Negotiation

Behaviors Workshop
This course covers the IATA Standard Ground Handling Agreement section by section, giving you the
foundations to write the Annex B and Service Level Agreement accurately and effectively. Learn how
to enhance cooperation, efficiency and savings in your negotiations through technical training and
exercises that replicate todays global marketplace.
TAPP-32
Regular
2,750
Member 2,330
Dev. Nation
1,925
Standard Line Maintenance Agreements

A dedicated course for line maintenance buyers, sellers and contract managers. Learn how to use
the IATA Standard Ground Handling Agreement to its fullest potential as a commercial agreement
and services description document for line maintenance services.
TAPG-55
Regular 2,100
Member 1,785
Dev. Nation
1,470
Station/Ground Handling Management

A review of management responsibilities on the ramp and in the passenger and cargo terminals, this
course equips you to improve the On-Time Performance of your station. Learn key ground handling
functions, from marshaling to pushback, check-in to deicing within the framework of the IATA Airport
Handling Manual.
TALP-02
Regular
3,900
Member 3,315
Dev. Nation
2,730
Station Operations Control

For operations officers at GSP control centers and self-handling airlines. Learn key skills to run safe,
efficient ground operations: aircraft handling, resource planning, standard messaging, basic slot
requests and more.
TAPP-35
Regular
2,700
Member 2,295
Dev. Nation
1,890
Leads to
Diploma
39
DIPLOMAS
Airside Operations Excellence (4 courses, 2 years)
2 required courses
2 elective courses
Through these practical and technical courses, learn to perform ramp handling
services according to industry standards and gain confidence in your ability to
achieve a safe and optimal On-Time Performance (OTP) in your station. Find out
Aircraft Turnaround Coordination and Loading Supervision

Station Operations Control

Ground Operations (4 courses, 2 years)
2 required courses
2 elective courses
Formalize your knowledge of international ground operations standards. This

diploma will help you integrate operational and management skills for a range of
handling functions. Find out more online: DIPL-28
Human Factors in Ground Operations

Station/Ground Handling Management

Courses and Diplomas Ground Operations
Course Title

LAW AND REGULATIONS
International air transportation is governed by a complex and fragmented system of regulatory agencies,
requiring regulators and legal staff to have a global perspective of regulatory processes.
www.iata.org/training-law
Course Title
Description
Online
Code*
Price by
Category (USD)
Aircraft Acquisition and Financing

Before making the right decision, you need to know your options. This course introduces you to the
key leasing and financing schemes available for the purchase and operation of aircraft, including
straight purchases, secured loans, and government/manufacturer assistance.
TALL-04
Regular 3,100
Member 2,635
Dev. Nation
2,170
Airline Contract Law

Understand the basics of contract law and drafting principles. Identify the sources of airline contract
law, such as international air law, interline, and distribution agreements between airlines. Review aircraft and engine purchase agreements, aircraft charter and wet and dry leases.
TALL-03
Regular 2,500
Member 2,125
Dev. Nation
1,750
Aviation Law for Managers (NonLawyers) GEN-LAW

Acquire a general understanding of public international aviation law and how it is applied to air navigation services, airlines, civil aviation authorities and airports. Designed for non-lawyers, this course
was developed in partnership with the EUROCONTROL Institute of Air Navigation Services.
TCVL-01
Regular 3,100
Member 2,635
Dev. Nation
2,170
European Union (EU) Aviation

Antitrust Law
Gain a clear understanding of the relevant practical issues of EU competition substantive rules, as
well as EU institutions and their rules. Review the issues of compliance and enforcement through
practical exercises and case studies, using real life examples.
TALL-13
Regular 2,500
Member 2,125
Dev. Nation
1,750
European Union (EU) Aviation Law

Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the
European Union (EU). Learn how to respond to unique challenges and regulatory innovations in the
EU and prepare for the inauguration or expansion of services from and to the EU.
TALL-06
Regular 2,500
Member 2,125
Dev. Nation
1,750
International Air Cargo Law

Improve your knowledge of international air cargo law conventions and recommended practices to
better serve your organization and clients. Analyze successful air cargo performance and learn how
to apply recommended cargo practices for conditions of carriage.
TALL-11
Regular 2,500
Member 2,125
Dev. Nation
1,750
International Air Law for Lawyers

and Legal Professionals
Strengthen your understanding of air service agreements and learn how to negotiate between public
and private international air law. Understand the importance of the Chicago Convention in relation to
public international air law, and the definitions and conditions of code share agreements.
TALL-01
Regular 3,100
Member 2,635
Dev. Nation
2,170
Law of Aviation Insurance

Gain clarity on the main aviation insurance conventions and protocols, types of coverage available,
and practices for insuring hull and liability risks. Learn how to identify the legal factors an aircraft
operator should take into consideration when purchasing insurance coverage.
TALL-07
Regular 2,200
Member 1,870
Dev. Nation
1,540
Leads to
Diploma

Courses and Diplomas Law and Regulations
This selection of courses leverages IATAs extensive international presence to facilitate the cross-border
provision of air services in a safe, secure, and economical manner.
40
Description
Online
Code*
This selection of courses provides interactive training on the most important compliance topics every
company must address. All courses include pop-quizzes, news clippings and a final quiz highlighting
real-world compliance issues you may face on the job.
TALG-76
Course Title
Legal Compliance
eLearning
Price by
Category (USD)
Unique Price
Leads to
Diploma
120
International Air Law (4 courses, 2 years)
4 elective courses
Study the effects of international air law and regulatory policies on the aviation
industry and the key legal components that shape the commercial environment of
international airlines. Find out more online: DIPL-07
Build your diploma from a selection of

courses online

This diplomas fulfills the training requirements for the IATA Aviation Management Professional (AvMP) designation. Find out more online: TCVG-79
Courses and Diplomas Law and Regulations
DIPLOMAS
41

SAFETY
Safety is the industrys top priority and everyones responsibility. Our safety training is hands on, with
a focus on practical implementation to help you ensure a safe working environment no matter what
your role.
Productivity and safety go hand in hand, and this selection of courses will help you achieve both;
whether you are managing an SMS, ensuring regulatory compliance, or preparing a response plan.
Course Title
Description
Online
Code*
Price by
Category (USD)
Aircraft Accident Investigation

This course enables airline staff members to participate in an aircraft accident and serious
incident investigation in accordance with ICAO Annex 13 standards. Special attention is given to
understanding the underlying causes of accidents and incidents in order to improve safety and
prevent future occurrences.
TALP-25
Regular 2,500
Member 2,125
Dev. Nation
1,750
Aircraft Airworthiness and Air Carrier

Certification
Learn how to manage aircraft certification and continuing airworthiness as per the current ICAO
Annexes, regulations, and requirements of the FAA, JAA, and EASA. Upon completion of this course,
you will be able to approve aircraft maintenance control, procedural manuals, maintenance programs
and Minimum Equipment Lists (MEL).
TCVT-19
Regular 3,100
Member 2,635
Dev. Nation
2,170
Aircraft Recovery
This course prepares you to identify potential issues with removing immobilized or disabled aircraft
in a timely manner. Course content is based on the Aircraft Recovery Task Force (ARTF) Aircraft
Recovery Part One and meets the training requirements set by ICAO for disabled aircraft operations.
TALS-15
Regular 3,700
Member 3,000
Dev. Nation
2,550
Airside Operations - Safety Compliance

Safety compliance in airside safety operations is key to avoiding costly incidents and damaging
accidents. This course will demonstrate how to align with the latest best practices and regulations,
providing detailed explanations on the role of airside safety in the SMS.
TALP-07
Regular 2,500
Member 2,125
Dev. Nation
1,750
Basic Airside Safety

eLearning, 4 hours
Learn how to implement best practices in airside safety, and reduce the risk of accidents and ramp
damage at your workplace.
TALP-17
Unique Price
120
Basic Crew Resource Management Threat and Error Management (CRM/TEM)

eLearning, 5 hours
Gain the required skill set to deliver effective CRM and TEM in a multi-crew environment and to
improve performance in the cockpit.
TALG-73
Unique Price
350
Crew Resource Management (CRM)

Implementation
NEW This course examines the complex threat and error environments common to todays
workplace, providing best practices to increase flight safety. A recognized standard throughout
the industry, IATAs CRM training is used by leading airlines to improve teamwork within their
crews and reduce the frequency of accidents.
TALS-44
Regular
2,000
Member 1,700
Dev. Nation
1,400
Crew Resources Management for

Instructors (CRMI)
NEW This course lets you practice teaching techniques that will make your CRM training effective
and motivating for your students. Throughout the course, you will be asked to present mini lessons,
receiving valuable feedback from our experienced instructor and your classmates.
TALS-43
Regular
2,000
Member 1,700
Dev. Nation
1,400
Leads to
Diploma

Courses and Diplomas Safety
www.iata.org/training-safety
42
Description
Online
Code*
Price by
Category (USD)
Crisis Management Center (CMC)

and Family Assistance
Understand your airlines responsibilities in the aftermath of an accident and how to effectively allocate
your resources. Gain the skills to address the needs and concerns of accident victims and their families.
Learn how to successfully handle media challenges to protect your airlines reputation and business.
TALP-21
Regular
2,000
Member 1,700
Dev. Nation
1,400
Developing an Effective Safety Culture

A functional safety culture brings open communication, continuous improvement and increased
productivity, but requires continuous effort from all levels of the organization. This course presents
a rigorous approach to aligning organizational culture with safety culture, allowing you to reinforce
safety in your organization.
TALP-28
Regular
1,100
Member 1,100
Dev. Nation
1,100
EASA Fuel Tank Safety - Level I

Classroom or In-Company, 1 day
This convenient, one-day course provides in-class familiarization training for maintenance and quality
managers as required by the European Aviation Safety Agency and similar authorities.
TALS-29
Unique Price
EASA Fuel Tank Safety - Level II

This comprehensive course meets European Aviation Safety Agency fuel system safety training
requirements for all staff involved in inspection standards and maintenance procedures. Learn
the theoretical and practical fundamentals for ensuring the integrity of a systems features and
preventing unsafe conditions.
TALS-37
Regular 1,500
Member 1,275
Dev. Nation
1,050
Emergency Planning and Response

for Airlines
UPDATED This course gives you essential skills to take on a leadership role in an airline emergency
response organization. Learn about the design, implementation and optimization of an ERP
according to industry practice and regulatory requirements. Review training methods that will help
you deliver exercises and rally support from involved parties.
TALP-04
Regular
2,500
Member 2,125
Dev. Nation
1,750
Enhanced IOSA (E-IOSA) Workshop

Learn how to incorporate the IOSA process into your internal Quality Assurance program and how to
ensure: continued conformity with IOSA, implementation of IOSA standards, increased reliability of
quality assurance functions, and standardization of the auditing process.
TALS-47
Regular
1,500
Member 1,275
Dev. Nation
1,050
Fatigue Awareness & Mitigation

Strategies, eLearning - Cabin Crew
eLearning, 4 hours
Learn how you can enhance cabin crew safety at a time when fatigue is increasingly cited as a
contributing factor in incidents and accidents.
TALP-54
Unique Price
150

Strategies, eLearning - Flight Crew
eLearning, 4 hours
Learn how you can enhance flight crew safety at a time when fatigue is increasingly cited as a
contributing factor in incidents and accidents.
TALP-53
Unique Price
150

Strategies, eLearning - Maintenance
Personnel
eLearning, 4 hours
Learn how you can enhance maintenance personnel safety at a time when fatigue is increasingly
cited as a contributing factor in incidents and accidents.
TALP-55
Unique Price
150
Fatigue Risk Management Systems

(FRMS)
NEW Bring the benefits of a Fatigue Risk Management System to your team or organization.
Referencing the most recent ICAO material, this course will show you how to implement FRMS policy,
documentation and processes that can also be integrated with your Safety Management System. For
air crew, operations and safety managers.
TCVT-33
Regular
2,100
Member 1,800
Dev. Nation
1,500
Human Factors in Aviation

Human error has become a major concern for air crews, maintenance practitioners and air traffic
management. This course provides a comprehensive overview of human factor research and
methodologies to help you understand how people can perform as safely and efficiently as possible on
the job.
TCVT-05
Regular 3,100
Member 2,635
Dev. Nation
2,170
Introduction to Safety Management

Systems (SMS)
Printed, eBook, or eLearning
Understand the function, role and importance of developing and implementing a Safety Management
System (SMS), and how you can build a positive safety culture in your organization.
TCVG-70
Regular
250
Dev. Nation
215
eLearning 80
Leads to
Diploma
600

Course Title
43
Online
Code*
Price by
Category (USD)
IOSA-SMS Requirements
UPDATED IOSA is a key component in the industrys efforts to improve aviation safety, with leading
airlines from all regions incorporating IOSA standards into their operations. This course shows you
how to comply with the latest IOSA provisions for SMS implementation.
TALS-22
Regular
2,000
Member 1,700
Dev. Nation
1,400
Managing Accident Prevention

and Investigation
Learn aviation incident and accident investigation requirements, techniques and working practices.
Acquire a structured approach to managing safety to prevent incidents and accidents. This course
provides an overview of ICAO Annex 13.
TCVG-16
Regular 3,100
Member 2,635
Dev. Nation
2,170
Managing the Safety Oversight Function

Understand the practical application of the ICAO Universal Safety Oversight Audit Program (USOAP)
within a civil aviation authority, including the demands it places on CAAs and their stakeholders. Discover
management concepts and programs that will assist you in ensuring safety in day-to-day operations.
TCVG-13
Regular 3,100
Member 2,635
Dev. Nation
2,170
MRM - Maintenance Resources

Management
Receive the tools you need to run safe, cost-effective maintenance and engineering operations.
Learn how to analyze the effects of engineer performance on aircraft safety and the safety nets you
can deploy to reduce errors. This course also helps you practice your communication skills to improve
coordination with maintenance crew.
TALS-23
Regular 2,200
Member 1,870
Dev. Nation
1,540
Risk Management Foundations

Learn how to integrate risk management into your operations, maximizing operational capability,
reducing costs and improving resource allocation. This course offers a practical, step-by-step
approach, and demonstrates how you can improve safety performance through enhanced decisionmaking processes.
TALS-32
Regular 2,200
Member 1,870
Dev. Nation
1,540
Risk Management Practical

Implementation
This course is an intensive, hands-on workshop that will enable you to confidently identify and
manage risks in your department or station.
TALS-33
Regular 2,200
Member 1,870
Dev. Nation
1,540
Root Cause Analysis

NEW Learn the Root Cause Analysis techniques that are essential for compliance with ICAO and
EASA SMS requirements and conformity with IATAs IOSA and ISAGO audit programs. This course
covers problem solving and corrective action planning processes you can apply in your organization
to start improving your operational performance.
TALS-42
Regular 3,100
Member 2,635
Dev. Nation
2,170
SAFA Essentials
Understand the EC SAFA program principles your airline must follow to comply with international
safety standards. Learn what items are checked during a SAFA audit, consequences of audit results,
and the link to the EU list of air carriers subject to an operating ban.
TALS-38
Regular
1,500
Member 1,275
Dev. Nation
1,050
Safety Management Systems (SMS) Implementation and Control

This practical course gives you the expertise to implement a successful SMS in your organization.
Learn the latest tools and processes to develop a manageable workload. Understand the importance
of proactive risk management and learn how to promote and maintain a safety culture within your
organization.
TALS-06
Regular
2,000
Member 1,700
Dev. Nation
1,400
Safety Management Systems (SMS) Train the Trainer

Improve performance, introduce safer operations and reduce costs in your organization with the
latest SMS training practices. This course provides you with the skills and experience you need
to deliver effective SMS training. Learn how to comply with ICAO SMS requirements and how to
develop SMS training relevant to your organizational needs.
TALS-35
Regular
2,000
Member 1,700
Dev. Nation
1,400

for Airlines
UPDATED This systematic SMS approach ensures both safer operations and improved overall
efficiency through improved organizational structure, staff accountabilities, policies and procedures.
Developed in accordance with ICAO Annex 19 provisions, this course helps you fulfill SMS
requirements and establish a functional SMS within your operations.
TALS-01
Regular 3,100
Member 2,635
Dev. Nation
2,170
Leads to
Diploma

Description
Course Title
44
Course Title
Description
Online
Code*
Price by
Category (USD)
Safety Risk Management

NEW Review your safety risk management process according to the ICAO safety performance
requirements. Learn how to improve your operational safety by correctly identifying hazards,
providing effective controls to mitigate safety risks, and reducing equipment loss and damage.
TALS-46
Regular
2,000
Member 1,700
Dev. Nation
1,400
Witness Interview Techniques in Aircraft

Accident and Incident Investigation
Practice your skills to obtain valuable safety information when taking part in an incident or accident
investigation. This course equips you with practical interview techniques for overcoming common
pitfalls, and interpreting verbal and non-verbal communication.
TCVG-41
Regular 3,100
Member 2,635
Dev. Nation
2,170
Leads to
Diploma
Safety Management for Airlines Diploma (4 courses, 2 years)
2 required courses
2 elective courses
Gain complete and up-to-date knowledge of current safety management best

practice so you can develop and implement safety management principles,
ensure continuous safety improvements, and reduce operational risks within
your organization. Find out more online: DIPL-54

Implementation and Control, Safety Management Systems (SMS) for Airlines

Integrated Risk Management (IRM) Diploma (4 courses, 2 years)
2 required courses
2 elective courses
Learn the integrated risk management techniques developed by IATA for aviation
operations. This diploma prepares you to identify the multiple risks that affect
organizations in the industry and measure your risk management performance.
Risk Management Foundations

Risk Management Practical Implementation

SMS Implementation Professional Diploma (5 courses, 2 years)
4 required courses
1 elective course
Through hands-on exercises and professional feedback, this diploma addresses the
challenges of planning, implementing and maintaining an SMS in daily operations.
Each course in this diploma builds upon the last, guiding you through the new SMS
processes and methodology. Find out more online: DIPL-57
Developing an Effective Safety Culture

Safety Management Systems (SMS) - Implementation Methodology

Safety Management Systems (SMS) - Implementation Plan I
Safety Management Systems (SMS) - Implementation Plan II


DIPLOMAS
45
SALES AND MARKETING
Marketing is a core business component in our industry, where competition is high and margins often
low. Selling products and services in todays marketplace requires a specialized skill set and attention to
industry developments.
www.iata.org/training-marketing
Description
Online
Code*
Price by
Category (USD)
Airline Marketing - Advanced

This course looks at the latest airline marketing and commercial trends to help you revamp your
marketing practices. As the customer becomes the central focus of airline marketing strategy, this
course also provides insight into tools for assessing your target markets and developing a long-term
relationship with your customer.
TALM-35
Regular
2,200
Member 1,870
Dev. Nation
1,540
Airline Marketing - Introduction

Learn the fundamentals of airline marketing and stay ahead of the competition! Learn how to
segment targeted markets effectively, create cost-effective marketing strategies, and customize
products and services to satisfy the needs of your target audience. This course is recommended for
newcomers to airline marketing.
TALM-01
Regular 1,500
Member 1,275
Dev. Nation
1,050
Course Title
Airline Marketing (Second Edition)

Learn how to interpret and understand your customers needs, segment your target markets, and
develop creative and cost-effective marketing strategies.
TALM-53
Regular 500
Member 500
Dev. Nation
425
Airline Sales and Key Account

Management
Study different techniques to generate passenger traffic amidst increasing competition. Learn how
to manage an existing customer base, generate and follow up with new leads, and incorporate quality
measurement results. This course uses a competency-based approach to develop your skills as a
strategic airline sales professional.
TALM-04
Regular
2,200
Member 1,870
Dev. Nation
1,540
Airline Sales Strategies - Advanced

Learn new techniques to manage and negotiate complex sales transactions, plan strategic sales
targets, and successfully handle customer interactions. This course is recommended for sales representatives and managers with account oversight.
TALM-39
Regular
2,200
Member 1,870
Dev. Nation
1,540
Airline Social Media Strategy

Thrive in todays marketing environment with this crash course in social media. Explore how this
user-driven technology can increase your profitability and learn successful communication strategies to
apply in your airline. Recommended for senior managers and suppliers working for the aviation industry.
TALM-46
Regular 1,500
Member 1,275
Dev. Nation
1,050
Consultative Selling Skills and Account

Management
Understand the subtle human interactions affecting your customers decision-making process to
successfully close the sale. Learn basic selling and communication skills, and how to execute effective presentations. Develop techniques to effectively manage corporate accounts.
TAPH-45
Regular 2,500
Member 2,125
Dev. Nation
1,750
Leads to
Diploma

Courses and Diplomas Sales and Marketing
Our courses provide insight into the areas of marketing channels, sales management, advertising, research,
consumer behavior, and communications. Practical training, developed by industry leaders, will equip you to
accomplish your business goals in new and creative ways.
46
SECURITY
Threats to our industry continue to evolve in scope and complexity. And in an industry as interconnected
as ours, effective security can only be achieved through a coordinated effort.
Whether you work in the air, on the ground or in management, this selection of diplomas and courses will
help you play your part in keeping our industry safe.
Two new courses have been introduced this year to address the key pain points in current security
procedures. Many of our existing courses will be updated to include the latest screening techniques and
inspection procedures used to expedite the movement of people and goods across international borders.
Course Title
Description
Online
Code*
Price by
Category (USD)*
Air Cargo Security

Prepare your business to meet the latest cargo security regulations with threat assessment and
planning techniques you can easily apply within your operations. Designed for airline, cargo service
provider and government authority security staff, this course uses practice scenarios to review
threats at multiple points in the supply chain.
TSCG-02
Regular 3,100
Member 2,635
Dev. Nation
2,170
Airline Security
Operations Optimization
As an airline security manager, you have to react to airline and airport regulations as quickly as
they develop. This course gives you access to the most current industry developments and provides
planning exercises to integrate into your operations so you can be sure you are always up-to-date.
TSAL-02
Regular 3,100
Member 2,635
Dev. Nation
2,170
Airport Security
Operations Optimization
A comprehensive introduction to the aviation security operational landscape, from international law
to screening practices at the airport. This course will bring government officials and law enforcement
staff up to speed on a range of security measures at the airport.
TSAP-02
Regular 3,100
Member 2,635
Dev. Nation
2,170
Aviation Security Awareness

Printed, eBook or eLearning
UPDATED Whether you work with passengers, cargo or at a security checkpoint, you play a role in
keeping the industry safe. This course introduces you to the security measures and regulations you
need to know to work responsibly, outlining practices you can use on the job to identify potential
security threats.
TSCS-13
Regular 400
Dev. Nation
350
eLearning 150
Aviation Security Management

Security threats are unpredictable, constantly taking new forms. Through daily simulation exercises,
this course lets you test your ability to work under pressure in a range of day-to-day operational and
crisis situations. This course is recommended for airline and airport managers, law enforcement staff,
and government officials.
TSCV-02
Regular
3,100
Member 2,635
Dev. Nation
2,170

- Advanced
This course helps you see the big picture when it comes to managing the internal and external
factors that affect your AVSEC operations. Learn how to select contractors, facilitate customer
service, and evaluate the effectiveness of your procedures and screening points.
TSCV-01
Regular
3,100
Member 2,635
Dev. Nation
2,170
Aviation Security Train the Trainer

You have to be more than a security expert to deliver effective training. This course gives you opportunities to practice your teaching skills, from lesson planning to in-class delivery to student assessment, so you can ensure clear, engaging instruction. Covering training skills plus a mini AVSEC
refresher, this course is ideal for new trainers.
TSCS-06
Regular
3,100
Member 2,635
Dev. Nation
2,170
Contact: training.security@iata.org
Leads to
Diploma

Courses and Diplomas Security
www.iata.org/training-security
47
Online
Code*
Price by
Category (USD)*
Consignment Security Declaration

(e-CSD) Standards and Implementation
NEW Endorsed by ICAO and adopted by a growing number of countries around the world, the CSD
is recognized as the industry standard for documenting secure cargo throughout its journey. If your
business is planning to go paperless, this course will explain the messaging standards and technical
requirements you must meet to implement the e-CSD.
TSCS-48
Regular
2,000
Member 1,700
Dev. Nation
1,400
Customs Security and Facilitation

Tightened security on goods crossing international borders can mean new, labor-intensive processes for
your business. Learn how to apply WCO SAFE framework, EU Authorized Economic Operator and US
Air Cargo Advanced Screening Program requirements without complicating your business processes.
TSCS-04
Regular
2,000
Member 1,700
Dev. Nation
1,400
IATA Cargo Security Awareness

Printed or eBook
Get an introduction to key industry regulations and current security threats that directly affect air
cargo operations. This course is available in printed format.
TCGP-79
Regular 310
Member 310
Dev. Nation
265
In-flight Security
From minor incidents to bomb threats and hijacking situations, this course takes a practical approach
to in-flight security training. Learn the standards and techniques used throughout the industry to
handle passenger disturbances; then put them into practice during simulation exercises in the safety
of the classroom. An ideal course for teams.
TSCS-17
Regular
3,100
Member 2,635
Dev. Nation
2,170
Predictive Passenger Screening

Designed for experienced screening staff working in airports, airlines and for law enforcement units,
this course shows you how to detect suspicious signs and behavior before even making contact
with a passenger. An important new development in security screening, these techniques can help
increase efficiency and reduce queuing times.
TSCS-37
Regular
2,500
Member 2,125
Dev. Nation
1,750
Recurrent Aviation Security Training

Authorities around the world require recurrent training for airport, airline and warehouse security
staff. This course covers the training requirements recommended by ICAO, EU, TSA, and other major
security programs to help keep your organization compliant. Course contents are updated at the
beginning of each calendar year.
TSCS-05
Regular
2,100
Member 1,785
Dev. Nation
1,470
Security Audit and Quality Control

Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Beneficial for both entry-level auditors and quality managers preparing for an audit, this
course explains the audit and quality control procedures required in multiple security segments.
TSCS-10
Regular
3,100
Member 2,635
Dev. Nation
2,170
Security Checkpoint Management

This course provides a baseline against which you can evaluate the capabilities and limitations of
your team resources. Learn how to develop your staff through stringent recruitment processes and
recurrent training, as well as how to make best use of your x-ray screening technology.
TSCS-38
Regular
2,500
Member 2,125
Dev. Nation
1,750
Security Management Systems - SeMS

Learn the essentials of IATAs SeMS initiative and how it can make your organization IOSA compliant.
Leave the course with tools to build a SeMS that produces measurable and auditable results. This
course is recommended for anyone with AVSEC responsibilities.
TSCS-18
Regular
3,100
Member 2,635
Dev. Nation
2,170
Security Risk and Crisis Management

Is your team prepared to react in the event of a crisis? This course will show you how to address
security vulnerabilities in your organization and equip your facility to handle the aftermath of a crisis.
Learn how to assess risks, develop a crisis plan and set up a crisis center. For managers and above.
TSCS-28
Regular
3,100
Member 2,635
Dev. Nation
2,170
Unruly Passenger Prevention

and Response
NEW An unruly passenger can pose a real threat to safety and, in extreme cases, cause costly
delays. Whether you work in the air or on the ground, the practical training methods in this course will
help you handle incidents objectively and with confidence, with tactics for calming unruly behavior at
its earliest stages.
TSCS-16
Regular
2,100
Member 1,785
Dev. Nation
1,470
Leads to
Diploma

Description
Course Title
48
DIPLOMAS
Aviation Security Management Diploma (4 courses, 2 years)
3 required courses
1 elective course
An AVSEC manager must have oversight of the multiple activities performed

in day-to-day operations, while keeping on top of continuous regulatory
developments. This diploma validates your ability to manage your team, suppliers,
resources, and business processes in line with current industry standards. Find out

Aviation Security Screening Diploma (4 courses, 2 years)
3 required courses
1 elective course
Give your newly recruited security staff a clear career path with this program.
Trainees will be prepared to work in access control, x-ray screening and checkpoint
supervisory roles, through courses offered in a blend of self-study and in-class
training. Elective courses allow further options to specialize in passenger screening,
air cargo screening or aviation security training. Find out more online: DIPL-18
Aviation Security Awareness

Aviation Security Operations Diploma (4 courses, 2 years)
3 required courses
1 elective course
If you manage airline, airport or cargo security operations, you have to work closely
with numerous stakeholders on the job. This diploma validates your understanding
of the key players in aviation security: their organizational structure, operating
procedures, and regulatory requirements. Find out more online: DIPL-19
Airline Security Operations Optimization

Aviation Security Management Advanced
Security X-ray Screening Operations

Security Checkpoint Management
Airport Security Operations Optimization

Air Cargo Security


Security Management Systems (SeMS)
49
TRAVEL AND TOURISM
Increased competition and technology are pushing travel professionals to innovate products, services,
and sales practices to meet the expectations of todays traveler.
Whether you are looking to become an agent, move up the ranks, or start your own business, this
collection of courses will ensure you have the knowledge and skills to work in a dynamic industry
with success.
www.iata.org/travel-tourism
Course Title
Online
Code*
Description
Price by
Category (USD)*
Destination Geography
eLearning, 20 hours
NEW Build your confidence and ability to sell destinations, answer common questions about them,
and provide valuable travel advice to your customers.
TTTG-82
Unique Price
Foundation in Travel and Tourism

Learn how to provide the most suitable routing, transportation, air fare, lodging and tour products that
meet your clients travel needs and preferences. Grasp world geography, best practices in delivering
exceptional customer service and learn GDS functionality.
TTTG-01
Regular 765
Member 765
Dev. Nation
605
IATA Geography in Travel Planning

eLearning, 20 hours
In order to successfully sell travel products, you need to understand what drives travel choices. Study
world geography and time zones to better advise clients on travel destinations and tours, and explore
different regional modes of transport to offer customized travel itineraries.
TTTG-53
Unique Price
Managing the Travel Business

eLearning, 100 hours
Build skills in management and administration through this training in accounting, negotiation,
marketing, and product development. This course prepares you to develop your product offering and
be a motivating team leader.
TTTG-10
Regular 675
Member 675
Dev. Nation
530
Selling and Managing Airline

Reservations and Travel in Amadeus
(SMART Amadeus)
eLearning, 65 hours
NEW Learn how to make and manage bookings for flights, hotels and car rentals in the Amadeus
system using our unique simulation program. This eLearning course is recommended for travel
agents and airline ticket agents.
TTTG-88
Unique Price
475

Reservations and Travel in Galileo
(SMART Galileo)
eLearning, 65 hours
NEW Learn how to make and manage bookings for flights, hotels and car rentals in the Galileo
system using our unique simulation program. This eLearning course is recommended for travel
agents and airline ticket agents.
TTTG-30
Unique Price
475

Reservations and Travel in Sabre
(SMART Sabre)
eLearning, 65 hours
NEW Learn how to make and manage bookings for flights, hotels and car rentals in the Sabre system
using our unique simulation program. This eLearning course is recommended for travel agents and
airline ticket agents.
TTTG-31
Unique Price
475
Selling International Rail Transportation

eLearning, 30 hours
NEW Add rail travel to your product mix. This course will help you understand common types of rail
products, their benefits, and the terminology specific to international rail travel.
TTTG-68
Unique Price
100
Leads to
Diploma
100
100

Courses and Diplomas Travel and Tourism
Learn about new products, trends and marketing approaches to support the growth of your travel
business and career.
50
Online
Code*
Price by
Category (USD)*
Serving the Travel and Tourism

Customer
eLearning, 20 hours
Customer service is important in the competitive travel industry, helping you successfully retain business,
attract clients and foster positive agent-customer interactions. This eLearning course recommends
practical ways to stay in touch with travelling customers and win customer loyalty.
TTTG-66
Unique Price
100
Social Media for Travel Industry

eLearning, 30 hours
NEW This course explains the steps for marketing activities through four major social networking
platforms: Facebook, Twitter, YouTube and LinkedIn. Learn about the role social media plays in the
travel industry and, most importantly, how to implement social media strategies that can increase
business opportunities.
TTTG-69
Unique Price
299
Tourism: Next Generation

Want to stay on top of the latest trends in tourism? Discover the current developments in trip
packaging, tourism marketing and business management with this intensive self-study course
supported by case studies.
TTTG-65
Regular 460
Member 460
Dev. Nation
400
Travel and Tourism Consultant

This course will help you prove your skills as a specialized consultant. Learn how to interpret the
IATA resolutions that apply to accredited travel agencies, use effective selling skills, and follow BSP
procedures for fare construction.
TTTG-09
Regular
695
Member 695
Dev. Nation
540
Leads to
Diploma
DIPLOMAS
Foundation in Travel and Tourism Diploma (1 course, self-paced)
1 required course
Study the basics of the travel and tourism industry and understand what it takes to
become a successful travel professional. Find out more online: DIPL-41
Managing the Travel Business Diploma (1 course, self-paced)
1 required course
Build your management and administration skills with training in accounting,

negotiation, marketing and product development. This diploma also prepares you to
be a motivating team leader. Find out more online: DIPL-39
Travel and Tourism Consultant Diploma (1 course, self-paced)
1 required course
Prove your skills as a travel consultant. Learn how to interpret IATA resolutions that
apply to accredited travel agencies, use effective selling skills, construct fares and
manage exchanges and reissues. Find out more online: DIPL-65
Travel Sales and Operations Diploma (3 courses, self-paced)
3 required courses
Gain the skills to construct complex travel itineraries, make ticket alterations, and
understand relevant industry laws. Receive an android tablet when you register for
the diploma. Find out more online: DIPL-34
51


These diplomas fulfill the training requirements for the IATA Travel and Tourism Professional (TTP) designation. Find out more online: TTTG-54
Courses and Diplomas Travel and Tourism
Description
Course Title

Before training with IATA, I knew almost nothing

about the travel industry. The distance learning
course I completed was extensive but easy to
understand for a newcomer like myself.
Trainee, Switzerland
WAYS
TO LEARN
DISTANCE LEARNING
Courses offered in classroom format are designed for experienced operations and management
professionals working in all areas of the industry. They cover a range of subject matter, addressing
your most challenging workplace issues.
Courses offered in distance learning format are ideal for graduates, young professionals and
industry newcomers looking to get a start in aviation. These courses focus on key job roles in
airline operations, cargo operations, and travel and tourism.
Scheduled classes
In-Company training
Printed and eBook courses
E-learning courses
Hundreds of classes are scheduled at

IATA Training Centers and partner locations
every year. Each class is guaranteed to be
taught by an IATA Instructor, using IATA
training materials.
The most efficient and cost-effective

solution for training a group of five or larger,
an in-company session can be arranged for
your team in as quickly as four weeks. An
IATA Instructor will be sent to teach at your
premises, helping your company save on
preparation time and travel expenses.
Receive a complete self-study kit that

includes a printed or electronic manual
and review exercises, so you can learn at
your pace. All materials are developed by
instructional experts to ensure you get the
most out of self-study. Electronic materials
are accessible via Apples eBooks app or can
delivered to you already installed on an Apple
iPad or Android tablet.
This quick and flexible training method

allows you to learn using short, interactive
modules. Enroll for a course at any time and
complete your final examination online when
you are ready.
The classroom setting is ideal for learning

practical skills and exchanging best practice
with international peers. Attending one of
our scheduled classes guarantees you will
learn from an industry expert, participate in
engaging exercises, and receive the most
current training material.
See our 2015 classroom schedule at:
www.iata.org/training-calendar
Any of our existing classroom courses can be

delivered in your company or at the location
of your choice. We also provide customized
sessions upon request, based on your training
needs. Single and multiple course packages
are available, leading to the same certificates
and diplomas awarded at our training centers.
A mandatory final examination is administered

at IATA exam centers around the world, with
examination sessions scheduled throughout
the year.
Every year, some 80,000 young professionals

start their aviation careers with our distance
learning programs. Find the right distance
learning method for you at: www.iata.org/
distance-learning
Contact the sales team in your region

to get started. A specialist will work with
you to match the right courses to your
training needs. See contacts.
Quality training starts with the right instructors.
Need help with your self-study?
Our faculty includes over 300 official IATA Instructors, IATA employees and sought-after
consultants from around the world. We require all of our instructors to have at least ten years
of experience in their respective field and provide them rigorous instructional training to ensure
they deliver practical, engaging classes.
You can receive instruction for a large selection of our distance learning courses at our
Authorized Training Centers and Accredited Training Schools. More than 400 locations around
the world mean you will find a school in a location near you. www.iata.org/partner-search
IATA instructors are dedicated professionals and it shows over 90% of participants give our
instructors top marks for their expertise in the subject matter and ability to transfer practical
skills in the classroom.
Ways to Learn
IN THE CLASSROOM
53
I appreciated the chance to have lively discussions

based on real practices, experiences, and relevant
theory.
Trainee, Miami training center
OUR
NETWORK
IATA TRAINING
LOCATIONS
Amman, Jordan
Amsterdam, Netherlands
Beijing, China
Buenos Aires, Argentina
Tel: +41.22.770.2820
Fax: +41.22.770.2681
training.gva@iata.org
Tel: +41.22.770.2820
Fax: +41.22.770.2681
Tel: +86.10.8571.9262
Fax: +86.10.8571.9916
training.bjs@iata.org
Tel: +1.305.779.9860
Fax: +1.305.264.8088
training.mia@iata.org
Our Network
Our training centers are located at

IATA offices near key international
airport hubs, offering a large
selection of classroom courses
throughout the year. All of our
training centers are equipped with
modern classrooms, complimentary
wireless internet access, printers
and quiet workspaces.
55
Frankfurt, Germany
Geneva, Switzerland
London, England
Madrid, Spain
Miami, U.S.A.
Tel: +41.22.770.2820
Fax: +41.22.770.2681
Tel: +41.22.770.2820
Fax: +41.22.770.2681
Tel: +41.22.770.2820
Fax: +41.22.770.2681
Tel: +41.22.7700.2820
Fax: +41.22.770.2681
Tel: +1.305.779.9860
Fax: +1.305.264.8088
training.mia@iata.org
Montreal, Canada
Paris, France
Jakarta, Indonesia
Rome, Italy
Singapore
Tel: + 1.514.874.0202
Fax: + 1.514.874.9043
training.ymq@iata.org
Tel: +41.22.770.2820
Fax: +41.22.770.2681
Tel: +65.6499.2293
Fax: +65.6542.9890
training.sin@iata.org
Tel: +41.22.770.2820
Fax: +41.22.770.2681
Tel: +65.6499.2293
Fax: +65.6542.9890
training.sin@iata.org
We have a truly international network of

training partners. With more than 400
partnering institutions, located in over 90
countries and across every continent, our
training is more accessible than ever.
Our partners are carefully selected by
our training team to ensure they can
deliver or host our courses using the
same quality standards you have come
to expect from IATA.
If you would like to study at an ATC or become
one, visit www.iata.org/training-ATC
If you would like to study at an ATS or become
one, visit www.iata.org/training-ATS
If you would like to study at an RTP or become
one, visit www.iata.org/training-RTP
Authorized Training
Centers (ATC)
Accredited Training
Schools (ATS)
Regional Training
Partners (RTP)
Our ATC network includes some 270 training

schools and businesses. ATCs are authorized
to deliver a selection of our distance learning
materials using their own trainers.
Our ATS network includes some 160

dangerous goods training schools and
businesses. ATSs are authorized to deliver
DGR distance learning materials using
their own trainers.
Our RTP network includes more than 25

independent training institutions. RTPs are
authorized to offer IATA classroom courses
locally from their facilities, utilizing IATA
instructors and course material.
Criteria for endorsement are based

on Section 1.5 of the IATA Dangerous
Goods Regulations and Dangerous Goods
Training Standard.
All partners are selected based on their

understanding of their regions training needs
and ability to provide high-quality customer
service to trainees, faculty and stakeholders.
Our ATSs include:
Our RTPs include:
DGM
ATNS -Aviation Training Academy,

South Africa
Authorization is granted based on

demonstrated instructional expertise as well
as the institutions overall ability to provide
quality training. ATCs recruit and train
students, while examinations are organized
and supervised by a local IATA coordinator.
ATC Plus Program

Available to current ATC partners, this program
allows you to receive IATA endorsement
for your original aviation training materials.
A formal application and conditions apply.
Our ATCs include
Air Travel & Related Studies Centre, Kenya
Akbar Academy of Airline Studies, India
Air Cargo Training Center of Japan, Japan
Etihad Airways, United Arab Emirates
FedEx (Federal Express Corporation), USA
India International Trade Centre (IITC), India
Japan Aircargo Forwarders Association
(JAFA), Japan
Patriot Aviation College, India
Qatar Aeronautical College, Qatar
Speedwings Academy for Aviation
Services, India
Aero Training Center - CAMAS

Formation, France
Airport College, France
Institut de Formation aux Mtiers de
lArien (IFMA), France
The Japan Air Cargo Institute for Safety
(JACIS), Japan
Fraport, Germany
Aero Consulting Formations International,
France
Instituto Dominicano de Aviacion Civil
(DAC), Dominican Republic
Qatar Aeronautical College, Qatar
Kenya Airways, Kenya
Our Network
OUR TRAINING
PARTNERS
56
ACADEMIC AND INDUSTRY PARTNERS

Academic Partners
Industry Partners
Partnering with academic institutions has enabled us to provide management level training
tailored for the aviation industry. These joint programs are designed for working professionals
and offer a unique combination of academic and industry training.
We partner with some of aviations leading organizations to address our industrys most
widespread training issues. Together we develop the workforce across all sectors and regions,
and provide training initiatives and research to support the industry.
Supply Chain Management Certificate
ENAC
Advanced Master in Aviation Operations
International Civil Aviation Organization

(ICAO)
Airport Council International (ACI)
57
Harvard Business Publishing

Harvard ManageMentor Leadership and
Management Training Program
Eurocontrol
Nanyang Technological University

Advanced Management Program in Air
Transport
Project Management Institute (PMI)
Executive MBA in Aviation and Air Transport

Stanford Center for Professional Development
Aviation Management Certificate
Aviation Strategy Program
University of Geneva
Diploma of Advanced Studies in Aviation
Management
Diploma of Advanced Studies in Advocacy,
Communication, and External Relations
Our Network
Embry-Riddle Aeronautical University

Worldwide
SITA
One of your key responsibilities at Etihad Airways is to build staff

career paths through leadership development, succession planning,
etc. What results have you seen so far? Over the past few years, we
have focused on aligning our people development strategy with the
growth of the business.
ey to developing a meritocracybased culture within the

organization was the introduction
of a performance management
process in 2009. Since then, we
have also implemented a range of
integrated leadership development
initiatives, enabling our management
team to identify and develop internal
talent systematically. This has
proved a success and in the first
quarter of this year alone, 35 per
cent of vacant roles were filled by
internal talent.
How do training and recruitment
contribute to Etihad Airways
high level of service?
From a recruitment perspective,
we have adopted a simple and
effective people strategy that
focuses on sourcing the right

people, at the right time and
right place, for the right cost.
This is implemented by adopting
various methodologies in the
selection process to identify those
individuals who will contribute
to our culture of winning, have a
can-do attitude, and are capable
of working in a fast-paced and
dynamic environment.
Etihad Airways is preparing for a
large increase in capacity. What
challenges do you expect to face
as a result of this growth that you
will address through training?
With more people joining the
business, we are continuously
reviewing our resources and
delivery
methods
to
meet
the demand for training. We

are currently developing our
e-strategy to include virtual
classrooms, new technologies
at the hub and outstations, and
bite-sized
content
concepts
including mobile learning. We
are also developing our training
partnerships. Partnering with local
and global training and education
institutes is becoming essential to
provide the right development.
Industry
stakeholders
in
many parts of the world are
expected to face a shortage of
skilled labor over the next two
decades. What are your plans
for attracting new people to
your workforce?
The aviation industry within the
Middle East, and the Gulf region
in particular, faces a considerable
challenge. Etihad Airways is
growing at an unprecedented
rate, with over 200 aircraft on
firm order. We are recognized
as an attractive employer both

locally and internationally. Our
workforce consists of more than
140 nationalities from around
the world, with UAE nationals
representing
the
second
largest nationality group within
our organization.
Our people strategy is aligned
to the business strategy. As we
continue to attract global talent
from around the world, we have
focused on developing local
talent. UAE national sourcing
and development is the number
one priority for Etihad Airways
in order to develop long-term
sustainable human resources with
aviation capabilities in the region.
Emiratisation is in fact the only
means by which Etihad Airways
can sustain the rate and standard
at which it is growing.
Wissam Hachem
Vice President, Learning &
DevelopmentEtihad Airways
HOW THE INDUSTRY IS

PREPARING FOR TOMORROW
58
edEx has always operated on the

principle of putting people first.
This includes not only our customers
but also our team members, the
heart of our success as a company.
that says, I will make every FedEx

experience outstanding. It is more
than a slogan; it is a way of life
that shapes team members daily
actions and is part of our overall
corporate philosophy known as
People-Service-Profit, or P-S-P.
We view P-S-P as a virtuous cycle
that begins with taking care of our
people, who in turn provide excellent
service to our customers. Strong
service results in solid profits and
business growth, enabling us to
further reward and take care of our
people. Our emphasis on P-S-P
spans all operating companies and
governs the overall management of
FedEx worldwide.
FedEx has over 300,000 team
members across six continents

that allow us to serve customers
in more than 220 countries and
territories. We also use independent
transportation providers within our
FedEx Ground and FedEx Custom
Critical networks.
In 2013, our team members
across all operating companies
spent an average of 20.8 hours in
training, up from 15 hours from the
previous year. Training continues to
be the tool that connects our diverse
team of employees worldwide to
our ultimate goal of outstanding
customer service.
The FedEx culture is a shared

understanding about who we
are, how we think and work,
what we do and why we matter.
Training and development play
a key role in our culture and
connects team members across
operating companies, oceans
and regions.
We passionately support our

team members and rely on their
commitment and ingenuity to
connect customers all over the world.
Our operating companies strive to
make FedEx a great place to work,
promoting a strong safety culture
and dynamic, diverse workplace
and providing competitive benefits
and development opportunities. In
return, our team members are loyal
and committed.
Despite their differing locations,
languages and cultures, FedEx
team members are united by the
Purple Promise our pledge to
strive for excellence and deliver
superior customer service.
The Purple Promise is a statement
Source: FedEx Global

Citizenship Report
59
Xiamen Airlines has plans to

double its capacity over the next
5 years. By the end of 2015, we
will have received six new 787s
and started operating a number
of new international routes.
We will also hire an additional
1,300 student pilots, flight
attendants, maintenance, and
administrative
personnel a
trend we expect to continue for
several years to follow.
ith 106 aircraft and more than

3,000 flights per week in 2014,
many would already consider us a
large airline. But, our ambitions will

take us to a new level altogether. If
our staff is to grow at the same rate
as our business, we have to invest
in our training and recruitment
resources today.
2015 will mark a transition in our
operational focus, as we expand
into markets outside of China and
the surrounding region. Our most
pressing challenge is to prepare
our growing operations, customer
service, and sales staff to work in an
international context.
To supplement our internal training
for regulated areas such as safety,
flying principles, flight operations
and maintenance, we are exploring
the use of mobile learning, remote
training and other technological

solutions as well. The classroom
will remain our main method for
delivery, so we are also expanding
our training center to accommodate
more flight simulators and additional
teaching staff.
Though our airline has been
profitable for nearly three decades,
we recognize the need to learn
from the experience of other
businesses and industries to stay
competitive. In addition to our
internal faculty, we are partnering
with specialized universities and
experts who can give us new insight
into the challenges our growing
business will face.
Over the next 15 years, the
worlds airlines will be strained to

keep up with the increasing demand
for air travel and cargo services.
Mainland China and Southeast Asia
will especially drive this growth.
Though some businesses will likely
struggle to build their workforce at
this pace, we believe the outlook for
Xiamen Airlines is more optimistic.
With our average employee aged
31 years, our current talent pool can
lead our airline through the coming
decades. And we already have a
head start thanks to the investments
we are making today.
Hongying DU
General Manager,
Training Center at Xiamen Airlines
PRICING AND DISCOUNTS
Pricing Categories
Member
The following organizations and their employees are eligible for the reduced member price:
IATA Member Airlines
IATA Strategic Partners
ICAO Civil Aviation Authorities
ACI Members
GSSA Members
Accredited Travel and Cargo Agencies
ATC and ATS employees
Developing Nation
Member organizations headquartered in a developing nation and their employees are eligible for
the reduced developing nation price. See the current list of developing nations: www.iata.org/
dna-countries
Regular
The regular price is applicable to Regular organizations and individuals who are not eligible for
a reduced price category.
Discounts Offered Year Round

Early Bird Discount for scheduled classes
Applicable to any course offered at an IATA Training Center. Register:
3 weeks before the course start date to save USD $100
3 months before the course start date to receive a 20% discount
*Payment must be made by credit card or clearing house.
Pricing and Discounts
IGHC Members
60
Our instructor was very professional and friendly,

ensuring that we were at ease and the information
we acquired was relevant. Our instructor did a
great job managing discussions and expectations,
especially since most of us were very experienced
in the subject matter already.
Trainee, United Arab Emirates
Contacts
Contact the training team in your region for more information.
Asia Pacific
Tel: +65.62339284
Email: training.sin@iata.org
Europe, Russia & CIS

Tel: +41.22.770.2820
Email: training.gva@iata.org
Middle East & Africa

Tel: +41.22.770.2820
Email: training.gva@iata.org
North & South America

Tel: +1.305.779.9860
Email: training.mia@iata.org
North Asia & China

Tel: +86.10.8571.9262
Email: training.bjs@iata.org
South Asia & India

Tel: +65.6499.2293
Email: training.sin@iata.org

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IATA TRAINING CATALOGUE 2015

TRAINING FOR TOMORROW

Navigate the Catalogue

Law and Regulations

Director Generals Message

IATA / ITDI Mission

Sales and Marketing

COURSES AND DIPLOMAS

Airline Operations and Quality

Airport Planning, Management and Operations

Aviation Performance and Management

Airline Business Management

Dangerous Goods Regulations (DGR)

Environment and Fuel

Fares and Ticketing

Our Training Partners

Academic and Industry Partners

How the Industry is Preparing for Tomorrow

Finance and Accounting

Pricing and Discounts

From one airplane, one route, one passenger

Industry partnerships are of growing

DIRECTOR GENERALS MESSAGE

IATA is the trade association for the worlds

We have always valued

Projected annual growth rate for international traffic by region, 20122032

1,000 million passengers = 15mm

500 million passengers = 7.5mm

AVIATIONS BIG FUTURE

2.4 trillion USD economic impact

5.8 trillion USD economic impact

20,100 jet aircraft in service

41,240 jet aircraft in service

58.1 million jobs

Number of passengers predicted from 2014 to 2032

5.4 trillion passenger kilometers flown

12.2 trillion passenger kilometers flown

Professionals trained through IATA and our

Of our students say they would recommend

Our clients choose to learn

At IATA training centers

47% Graduates and

4% Governments and Authorities

We expect to reach a record

New courses and programs in 2015

OUR 5-YEAR PLAN

Guaranteeing quality training,

Measuring quality and results

Piloting new technology

Our training is only as good as the results it

What emerging technology can we use to

We are on track to obtain ISO 9001:2008

AIR NAVIGATION SERVICES

Aeronautical Information Management

Benchmarking and Best Practices for

Legal and Financial Issues for Air

Management of Air Navigation Services

Managing the Implementation of Aviation

PBN Operational ApprovaI

Performance-Based Navigation (PBN) I

Performance-Based Navigation (PBN) II

*Read full course and diploma descriptions on our website.