Subject Line: Delayed Shipments

Hello Mr. Kubler,

I would like to come forward and apologize for causing an inconvenience for our
company. It has come to my intention recently that three orders for regular corporate
customers have been delayed. There have been two issues on my end that I would like to
take responsibility for. The first issue is that I misplaced the backup paper orders for the
customers. In the future, I have developed an organized system for processing, handling,
and storing all material in my office. The next issue that arose was the computer order
system was hit with a virus. To prevent this from reoccurring I scheduled semiannually
appointments with a local technical support team to monitor the health of the computer
order system.
In addition to these two complications, there have been a few issues that were out of my
control. Some of these complications are a majority of our crewmembers called out of
work due to the flu season, the factory ran out of packaging supplies, and the garment
vendors workers who sew the shirts were out on strike last week. Consequently, with it
being both Christmas and FedExs peak and prime shipping season, this caused a delay
on the typical procedure for our shipments. FedExs freight is backed up in their stations
causing them to be behind on several of their deliveries.
I have developed several solutions to prevent these issues from repeating themselves next
year. To ensure a full labor force, I will use back up funding to hire temporary labor to
replace workers in the situation they become ill. The next order of business is to ensure
that our company does not run out of supplies. I would like to suggest adjusting the
economic order quantity, which is the amount or size of inventory that is ordered at one
time which minimized the ordering and annual inventory cost. Therefore, our company
has enough supplies to process orders when demand is increased during the holiday
season. The last order of business is to replace FedEx with UPS when their orders are
backed up.
In the future, I know these types of issues will cease to exist for our company.
Sincerely,
Dennise L. Molina

Dennise Lisseth Molina

Production and Shipping Manager | Global Fabric Solutions, LLC
Dennisemolina96@gmail.com | (310) 869-5785