PAMELA ANN GRAY-YOUNG

Philadelphia, PA 19120 cell 267.625.9206 tel 215.329.1357 pammieqw@yahoo.com

RESUME
Experienced Human Services Professional looking for further growth in the School Guidance
Counselor Industry. Well rounded individual with great organizational/structural skills and case
management competences. Excellent history working with people of variant social backgrounds,
cultures, and ages. Continually strive to connect people to the resources they need.

EXPERIENCE
Philadelphia Prison System
Social Worker Service Manager 2

Observe, recognize, analyze and report an individual's behavioral, attitudinal, emotional

and social problems and develop a plan for their resolution.
Evaluate program service quality and effectiveness as it relates to an individual's needs.

Employ tact, diplomacy and judgment in dealing with sensitive or personal problems and
hostile attitudes.

Establish rapport and cooperative relationships with individuals possessing social and
emotional problems.

Establish and maintain effective working relationships with public and private social
service officials, representatives of community organizations, associates and the general
public.

Prepare a variety of written reports.

Present ideas effectively, both orally and in writing.

Use personal computers and relevant software packages and applications comparable to
Word, Excel, Access and PowerPoint.

Outpatient Therapist
NHS Human Services

07/2010-05/2014
Philadelphia, PA

Provide part-time mental health therapy to children and adults in the outpatient program.
Perform a minimum of 10-30 hours of face to face sessions weekly.
Interface with families, treatment team members, and case management.

School Counselor
Philadelphia School District

9/23/2013-Present
Philadelphia, PA

9/2009-6/2012
Philadelphia, PA

Perform case management duties; work with students oneon-one to assist with creating and
monitoring academic goals as well as assisting their families with the Philadelphia School
Districts academic guidelines.
Serve as Student/Teacher Liaison. Provide personal, social, college, and career counseling to
help students resolve conflicts, define individual goals, and understand themselves and the
needs of others. Arrange intervention for students and their families where needed.
Conduct individual and/ or group conferences with students quarterly and provide support for
struggling students. Facilitate workshops and other activities for students to help with their
academic success.

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PAMELA ANN GRAY-YOUNG

Philadelphia, PA 19120 cell 267.625.9206 tel 215.329.1357 pammieqw@yahoo.com

RESUME

Make opportunities available for students to explore the many aspects of work-readiness,
team building, work ethics, attitude adjustment, and building transferable skills.
Educate and assist families regarding truancy issues and the truancy policy. Assist with the
student truancy elimination process.
Partner with the Department of Human Services and other outside agencies to assist
students with social service needs.
Act as an Advocate for students while maintaining confidentiality of student concerns and
records in adherence to FERPA.
Facilitate the Case Management Model and coordinate CSAP at level 2, identify and make
referral to outside organizations to assist student with mental health, community health,
homelessness, and domestic violence.
Serve as single point of contact for wrap around services for returning students.

Student Advisor
Philadelphia School District

Performed case management duties; worked with students to assist with social, relational,
and academic goals. Created action plans with students to encourage work progress and
academic standing.
Provided assistance and services to students and their families for students struggling with
truancy; assisted with removing barriers that hindered students from attending school.
Developed and conducted student programs and events to build student community and
encourage student attendance. Coordinated workshops and other activities for students to
help with their academic skills, such as test taking, learning styles, and reading skills.
Helped to strengthen parent relations; worked as a liaison between the school and parents to
inspire better communication, parental support and feedback, and keeping parents informed
of school policy and student progress.
Acted as an Advocate for students while maintaining confidentiality of student concerns and
records in adherence to FERPA.

Curfew Volunteer Recruiter

Lighthouse Curfew Center

03/2008-08/2008
Philadelphia, PA

Collaborated with City Officials to keep teens off the streets and out of trouble.
Recruited and trained staff for the curfew center.
Supplied Follow-Up Services for city curfew violators and their families.
Conducted surveys on the curfew centers services.

Office Manager
Temple University Womens Basketball

11/2008-6/2009
Philadelphia, PA

02/1999-11/2008
Philadelphia, PA

Performed general offices duties and created documents and files for qualified basketball
scholarships recipients.
Presented information to parents and students on the University.
Scheduled games and meetings for the basketball team. Organized summer camps for
community affair programs run through the basketball program.
Worked with financial aid advisors and admissions for academic support.
Coordinated travel events for the coaches and basketball team.

Mentor, Girl Track

Department of Human Services

09/2001-05/2006
Philadelphia, PA

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PAMELA ANN GRAY-YOUNG

Philadelphia, PA 19120 cell 267.625.9206 tel 215.329.1357 pammieqw@yahoo.com

RESUME

Facilitated Leadership Training for teen girls; provided character building sessions.
Assisted in the development of the girl track curriculum and monitored their goals, activities,
and progress.
Provided support with program workshops.

EDUCATION
Master of Arts Degree, Education/School Counseling
Gwynedd Mercy College
Passed Praxis II

09/2012 - Present

Master of Arts & Science Degree, Gerontology

Saint Josephs University

05/2009
Philadelphia, PA

Bachelor of Science Degree, Social Administration

Temple University

05/2006
Philadelphia, PA

Gwynedd, PA

COMMUNITY ACTIVITIES

Dawn Staley Foundation

Department Human Services Girl Track
Women In Touch (W.I.T.)
NYSP Board Me member
Positive Image Program (PAL) Coordinator
(Assistant Director) Higher Ground Warriors Youth Enrichment Program
Black Women In Sport Foundation

Certifications
Philadelphia Prison Systems
Mental Health First Aid

4/30/2015-4/30/18

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