SAMPLE CUSTOMER

1234 Customer Street, City, State, Zip Code

(123) 456-6789
customeremailaddress@gmail.com
Social Security No: 000-00-0000
Federal Status: N/ A
OBJECTIVE:

Citizenship: USA
Veterans Preference: N/A

Position: Business Analyst

Grade:
Announcement No:

PROFESSIONAL PROFILE: Results driven abilities in tactical planning, team building, organization and
needs assessment Business Analyst Professional. Offering 14+ years of progressive / diverse experience in
the strategic areas of: budgeting / forecasting, risk management, business finance operations and
information technology. Superior attention to detail, research, and communications proficiencies.
Demonstrated skill in directing various phases of projects while meeting aggressive timelines to ensure
optimal results. Keen knowledge of Total Quality Management, process re-engineering; familiar with:
Cognos, Crystal Reporting, Sharepoint, Workflow Manager, ACSS, and Teradata SQL Assist.

CORE QUALIFICATIONS

Risk & Conflict Management. Experience recommending and procuring best method for financing
exposures and potential losses; management of risk audits including compliance with Local, State
and Federal rules and regulations.
Process & Performance Improvement. Upholds duties that include the utilization of agency data
sources to extract and manipulate data for performance measurement / outcomes monitoring;
documents issues of compliance and implementing projects for the purpose of improvement of
programs / processes.
Strategic & Tactical Planning. Displays extensive knowledge and ability to manage statistical
analysis and financial modeling; advance business acumen, technical knowledge within multiples
units and solid aptitude in applications and technologies.
Budget Implementation & Cost Control. Translate functional and technical requirements into cost,
schedule and quality estimates.
Team Development / Leadership. Exceptional team-leader who excels both individually and in a
team inspired environment with proven success guiding colleagues in realizing optimal results.
Customer Service. Customer-centric professional with consistent success improving client
satisfaction while increasing client retention by addressing individual needs and resolving all
customer / business-related conflicts.
Database Expertise. Proficient in Word, Excel, Access and PowerPoint. High ability in establishing
and maintaining databases in support of operations. Tracks records of implementing filing systems
to improve internal operations.

PROFESSIONAL EXPERIENCE
ANALYST- BUSINESS GOVERNMENT CUSTOMER OPERATIONS
VERIZON WIRELESS
Business Address
Supervisor:
(May be contacted)

SAMPLE CUSTOMER | BUSINESS ANALYST

September 2015 to Present

40 hours per week
Current Salary: $

Examines processes, evaluates challenges, and implement changes to drive improved quality and
operational efficiency. Responsible for routing, reporting, forecasting and identifying service level
impacts to the organization.
Build workflows, project plans, and recommendations. Analyzes and compiles data for daily
reports for the purpose of making recommendations regarding function specific policies and
tracking of processes & recommendations.

Readily establishes project plans and timelines for initiatives and reports progress to Management.
Manages completion of project objective such as: quality planning, service level agreements, and
procurement.

Utilizes understanding of IT and business processes to recommend solutions. Completes

assignments that typically include: the application of a methodical approach to data extraction and
analysis to provide continuous reporting and identification of meaningful system / performance
trends.

Key Accomplishments:
Recognized for improving financial analyses and business cases identifying issues and cost drivers.
Plays an instrumental role in forecasting and strategic planning including development of detailed
spreadsheets, financial models, charts & graphs depicting forecast details.
Effectively creates financial and operational reports and analyzes business performance metrics to
discover trends, elicits requirements for projects / business systems, provides documentation for
those business systems, and conducts cost-benefit analysis.
Keen ability in developing and integrating new / revised business processes for improved
efficiencies, better availability of data, and standardization across Verizon.
QUALITY ASSURANCE BFO COORDINATOR
BUSINESS NAME
1234 Business Street Number
City, State, Zip Code
Supervisor:
(May be contacted)

December 2002 to September 2014

40 hours per week
Previous Salary: $

Owns data integrity, accuracy and report consistency. This includes standardizing report format
and develop templates (Excel and PowerPoint) and analytical tools / models that drive efficient
reporting and robust business actions across the globe.
Provided business process analysis to manage the business design / process and future design of
the applications (implemented process re-engineering). Applied problem solving skills,
knowledge of best practices and agile methodologies to gather requirements, solution design and
testing.
Establish, recommend and execute Business Process system policies and standards and ensure
adherence to security procedures. Provided operational support to conduct data configuration,
testing, reporting tool support and security. Established, monitored, modified and maintained
Service Level Agreements (SLAs) with each functional area to ensure service capabilities and
optimal performance.
Implement Project Management capabilities to manage development projects that change,
integrate / provide additional functionality to business processes. Delivered effective
communications to all business functional areas concerning business process changes.

Key Accomplishments:
Concrete skill in coordinating and facilitating cross functional groups when necessary to
support requirement documentation / clarification / troubleshooting.
Solid experience modeling business processes using a variety of tools and techniques including
Business Process Management (BPM) solution implementation.
Ability to develop and utilize high-level models as needed to collect, aggregate / disaggregate
complex and conflicting information about the organization.

SAMPLE CUSTOMER | BUSINESS ANALYST

High aptitude in planning and deploying business initiatives, and project management
techniques.

SENIOR AOC REPRESENTATIVE

VERIZON WIRELESS
Business Street Address
City, State, Zip Code
Supervisor
(May be contacted)

January 2005 to December 2005

40 hours per week
Previous Salary: $

Worked in conjunction with sales representative and sales management to properly identify,
prioritize targets, and achieve corporate, regional, and territory objectives. Managed all
business-associated administrative tasks and responsibilities to support job related activities to
include strict adherence to Verizon Wireless policies and procedures, timely filing of required /
requested reports, and documentation of activities via approved documents and forms.
Responsible for the execution of complex strategic relationship management and account
development strategies in support of the Verizon Wireless value proposition. Provided solid
leadership and strategic direction at a solution level and at a client portfolio level that drove client
retention, revenue and profitability growth.
Manage direct / indirect reports which supported sourcing, contracting, planning hosting and
budget development for dedicated accounts. Provide feedback and recommendations to leadership
regarding departmental re-engineering opportunities.

Coach novice personal to ensure that all services, administration, and profit objectives
pertaining to the assigned accounts were achieved while maintaining superior service levels.
Played vital role in processing Business Sales Team transactions with accuracy and in a timely
manner.

Key Accomplishments:
Implement Deep Dive analysis in Verizon Business ordering processes, identified process errors
and mitigated fraud.
Compile / Audit SFA-OM reports for the National Business 2 Business / Internet Compliance Team
ensuring adherence to LOA processes to mitigate risk.
Identified processing errors that resulted in a 30% reduction of cancellation requests from Sales /
Clients.
Contribute to ongoing training sessions, stretch projects, and round-table discussions while
cultivating a strong foundation of knowledge to build on and implement in Verizon Wireless
career.
EDUCATION and TRAINING

DeVry University, B.S. Degree (Management), (Insert city, state, and zip code) , (Insert year)
Project Management Professional Certificate (2016)
Teradata SQL Assistant (insert year)
Corporate Event Planning Certificate ( Insert year)
PMI- Advanced Project Management Certificate (insert year)
PMI- Essentials of Project Management (insert year)

SAMPLE CUSTOMER | BUSINESS ANALYST