Name

Sr.No
Goal
1
Adherence to the Service Level agreed with
business for
HR module / QM module / HR ABAP / QM
ABAP

Weigtage
Indicator
50
Time - As per Service Norms

Goal Sheet for the Year 201

Measurement
Budget
Avg 95% are completed within
Service levels.
Low - 25 Days
Med - 12
High - 3
very High 1

Total

Goal Sheet Owners Signature

50

TSM/BSM Signature

Divisional Head Signature

e Year 2011-12
surement
Outstanding
Avg 95% are completed as below
service levels
Low - 25
Med - 12
High - 3
very
High 1

People Involved
Own Team
Others