Beruflich Dokumente
Kultur Dokumente
Managing Conflict
Conflict and Negotiation- Analyzing a conflict, regardless of what it is and who is involved, and being
able to negotiate and compromise is a priceless skill for a leader. Negotiation allows for the conflict to be
minimized.
Speaking- In order to work effectively while minimizing communication errors relies heavily on the ability
to speak loudly, clearly, comfortably, and with being hostile. Customer service is only possible through
effective speaking.
Listening- The ability to be patient and listen to all sides of the confliction is important because it avoids
biased decisions. Also, if someone is speaking to you and they realize that you are making eye contact
them and making it apparent that you are listening, respect is expressed as mutual.
Addressing Customers Complaints- If a customer ever comes in and has a complaint towards the
company, you as a worker must stay calm and try your best to resolve the problems. If the complaint is
reasonable, it would be important as a business to come together and try to improve.
Teamwork
Training- Practicing towards a specific goal or to advance in a specific topic, subject, area, job, etc. This
is important since someone has to work hard to achieve a specific goal and it does not come easily.
Team Planning- All members of a group working together to build a plan to achieve a goal or to figure
something out. This is important so their is no confusion and everything is organized, so the actions will
be carried out more smoothly.
Team Goals- A certain achievement that all members of a group would like to reach or surpass. This is
important since it gives the group something to work towards.
Assigning Roles- Giving a specific job to a person that they need to carry out in to complete a project,
reach a goal, etc. This is important so the job will be completed more quickly and more sufficiently.
Agreements- An agreement is coming to a compromise. This is important so the team can come to their
conclusions that will benefit them the most, and no one will be left out if everyone complies to the same
thing.
Teamwork
Shared Responsibility- This means more than one person on a team carry out the same task. Therefore,
the duty can be carried out quicker and be done more sufficiently since they have another person to
check on their mistakes
Shared Leadership- This is when more than one person of a team share the leading role. Therefore, they
can come to a compromise on what is best for the team without only having one person make all of the
decisions.
Feedback- This is the response to something. Feedback is important; for example, if a company is
putting out a new product, they want to receive feedback to know if they should keep producing the
product and if it is benefitting society.
Leadership Skills
Being a Valuable Team Member- This means that a person is carrying out their specific duty and putting
in full effort to complete a project or accomplish a goal. This is important in order to achieve goals and
to know that the work is being done adequately.