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Subject: Fwd:
Sco)
&
White
Temple/Waco
Clinic
Facility
Usage
Fee
vs.
Bryan/College
Sta@on
Clinic
Facility
Usage
Fee
Date: Sunday,
May
18,
2014
at
12:36:37
PM
Central
Daylight
Time
From:
To:
Brent
McCain
smotakef@sw.org,
ssibbi)@sw.org
Shahin
Motakef,
Chief
Execu@ve
Ocer
/
Chief
Opera@ng
Ocer
and
Dr.
Stephen
Sibbi),
Chief
Medica
Ocer
of
Sco)
&
White
Memorial
Hospital,
I
regret
to
inform
you
all
that
my
wife
and
I
will
no
longer
be
u@lizing
the
Sco)
&
White
Healthcare
System,
which
we've
been
a
part
of
for
many
years
now.
It
is
NOT
the
fault
of
your
ne
clinic
physicians
but
because
of
Sco)
&
White's
billing
prac@ces,
par@cularly
the
facility
usage
fees.
1.
Sco)
&
White's
con@nued
disregard
for
their
pa@ents
regarding
their
billing
prac@ces
for
clinic
visits,
also
known
as
"Provider
Based
Billing".
For
the
Central
Texas
community,
this
complaint
has
gone
on
deaf
ears
of
Sco)
&
White's
administra@on.
When
Sco)
&
White
opened
a
hospital
in
College
Sta@on
their
clinic
pa@ents
suddenly
began
receiving
these
"Provider
Base
Billing"
fees
for
Facility
usage.
The
ci@zens
and
pa@ent's
of
Sco)
&
White
in
College
Sta@on
protested
these
new
charges
and,
according
to
Bryan/College
Sta@on's
newspaper,
The
Eagle,
"In
last
week's
media
report,
there
was
signicant
discussion
about
'facility
fees,'"
reads
the
joint
statement
from
CEO
Jason
D.
Jennings
and
Chief
Medical
Ocer
William
L.
Rayburn,
"We
realize
our
facility
fees
cause
our
pa@ents
confusion.
In
an
eort
to
con@nue
to
demonstrate
our
commitment
to
this
community,
we
have
made
a
decision."
Sco)
&
White
College
Sta@on
has
now
discon@nued
charging
facility
fees
for
patrons
with
commercial
insurance
as
well
as
retroac@vely
removing
the
fees
from
some
pa@ents'
bills,
the
ar@cle
states.
Sco)
&
White
Temple
region
has
"spit"
in
the
face
of
all
of
their
patrons
by
con@nuing
to
charge
their
pa@ents
the
"facility
fee".
This
is
DISGUSTING
and
UNACCEPTABLE.
2.
The
next
reason
for
"dumping"
Sco)
&
White
as
our
medical
provider
is
that
the
billing
department
is
completely
inept.
We
have
a
payment
system
set
up
with
Sco)
&
White's
nancial
services
and
are
are
paying
$50
a
month
each
on
both
my
and
my
wife's
outstanding
charges
(Most
due
to
the
fact
that
the
insurance
does
not
completely
cover
the
"facility
fees".)
At
least
5
@mes
in
the
past
6
or
so
months,
the
billing
department
sends
out
a
no@ce
sta@ng
that
they
did
not
receive
our
payment.
Upon
inves@ga@on,
I
have
found
that
they
not
only
received
it
(by
proof
of
the
cancelled
check
from
the
bank)
but
they
CASHED
the
check.
I
will
NO
LONGER
con@nue
WASTING
my
@me
and
eort
in
researching
this
ma)er
when
it
should
not
be
happening
in
the
rst
place.
I
understand
that
Medicare
allows
for
Sco)
&
White
to
be
able
to
charge
these
"Facility
Fees",
but
just
because
you
can
do
something
doesn't
make
it
right.
Page 1 of 2
I
would
like
to
discuss
this
issue
with
one
of
you
if
possible.
I
can
be
reached
via
email
at
brent
@brentmccain.com
and/or
by
phone
at
254-307-1022.
A
follow-up
conversa@on
would
be
most
appreciated.
Best
Regards,
Brent
K.
McCain
ps.
I
have
gone
to
Sco)
&
White's
Facebook
page
to
report
these
issues
only
to
be
banned
from
pos@ng.
Page 2 of 2