HSC Cypw CHC Advanced Apprenticeship Handbook 2016

Apprenticeship
Health & Social Care
Health & Social Care

Clinical Healthcare
Children and Young People Social Care
Advanced Apprenticeship
Course Handbook
Learner Name
Course Tutor
Skills Officer
Contents
Welcome ..................................................................................................................................... 3
Address ........................................................................................................................................ 3
College Personnel and Contacts .................................................................................................. 4
Employer Details ......................................................................................................................... 4
Student Benefits .......................................................................................................................... 5
Health & Social Care Advanced Apprentice Framework at Exeter College ................................ 7
Clinical Health Care Advanced Apprentice Framework at Exeter College .................................. 9
Children and Young Peoples Social Care Apprentice Framework at Exeter College ............... 11
Starting Out ............................................................................................................................... 13
Your Responsibilities ................................................................................................................. 13
Ground Rules Agreed at Induction ......................................................................................... 14
College Responsibilities ............................................................................................................. 14
Course Structure and Requirements ......................................................................................... 14
Reading List and Useful Websites ............................................................................................. 16
Exeter College Policies and Procedures .................................................................................... 18
Health and Safety ...................................................................................................................... 18
Plagiarism .................................................................................................................................. 18
Submission of Work and Assessment Policy ............................................................................. 18
Progression .............................................................................................................................. 21
Advanced Apprentice Health & Social Care / Clinical Healthcare Hand Book
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Welcome
Welcome to the Health and Social Care Apprenticeship Course. The Team is looking forward
to working with you during the months and we hope that you will enjoy your chosen course of
study.
This handbook is designed to be used in conjunction with Diploma and Certificate handbooks,
together with the Exeter College Student Handbook (Diary) which will give you information
about the college. All information will be available to you either on the College Portal under
each course unit or in your OneFile Portfolio.
The information contained in the following pages is correct at the time of going to print but
may be updated or clarified as the course progresses. Your tutors and assessors will notify
you of any alterations or changes to the programme.
GOOD LUCK WITH YOUR STUDIES
From Sam Hillman Head of Faculty and the Work-based Learning Health and Social Care
Team:
Vanessa Ackford, Beverley Leaman, Cathy Evans
Address
Exeter College
Faculty of Healthcare, Childcare & Public Services
The Hele Building
Hele Road
Exeter
Postcode
EX4 4JS
Telephone
01392 400651
Website
www.exe-coll.ac.uk
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College Personnel and Contacts

Name
Title
Richard Atkins
Principal
Sam Hillman
Head of Faculty
Vanessa Ackford
Course Tutor
Contact Details
0845 111 6000
01392 400651
Office 01392 400577
vanessaackford@exe-coll.ac.uk
Skills Officer
Internal Verifier
Student Group Information
Employer Details
Name
Address
Telephone No
Email
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Student Benefits
Exeter College Students Union

The Student Union is based on the Hele Road site. More
information on the many benefits of being a member of the
students union can be found in the college diary.
Contact Details
Executive Office
President and Secretary
Telephone
Telephone
01392 400302
01392 400304
Exeter College
Learning Resource Centres
Available on all College sites
Counsellors
01392 400446 / 400447 / 400449
Finance and Welfare
01392 400526
Sporting Activities / Enrichment
01392 400497
Careers Advice
Nursery
Careers South West

Freephone 0800 97 55 111
01392 400534
The Hele Building Restaurant
Hot Meals, Sandwiches and Snacks

Snack and Drinks Machines available during
college opening hours
Learning Support
01392 400443 / 01392 400382
College Nurse
01392 400445
For Information on these and many more benefits available to students of Exeter College
please see the College Diary or ask for information from your Students Union
Representative. There is a link to the STEW pages further on in this handbook.
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Map of Exeter College Main Site
We are situated in the Hele Road Centre at the Hele Building.
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Health & Social Care Advanced Apprentice Framework at Exeter College

Framework Requirements
Level 3 - Diploma in Health and Social Care (Adults) for England
Level 3 Certificate in Preparing to Work in Adult Social Care
Level 2 Award in Employment Responsibilities and Rights in Health, Social Care or

Children and Young People's Settings
Functional English Level 2
Functional Maths Level 2

Level 3 - Diploma in Health and Social Care for England
You are required to complete 9 mandatory units
Mandatory Units
Promote communication in health, social care or childrens and young peoples

settings
Engage in personal development in health, social care or childrens and young
peoples settings
Promote equality and inclusion in health, social care or childrens and young peoples
settings
Principles for implementing duty of care in health, social care or childrens and young
peoples settings
Principles of safeguarding and protection in health and social care
The role of the health and social care worker
Promote person centred approaches in health and social care
Promote good practice in handling information in health and social care settings
Optional Units (Examples)

Causes and spread of infection
Understand mental well-being and mental health promotion
Understand the role of communication and interactions with individuals who have
dementia
Introduction to personalisation in social care
Understand positive risk taking for individuals with disabilities
Understand the impact of Acquired Brain Injury on individuals
Understand how to support individuals during the last days of life
Understanding and Enabling Assisting and Moving Individuals
Provide support to manage pain and discomfort
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Technical Certificate - Level 3 Certificate in Preparing to Work in Adult Social Care
Unit 301
Unit 302
Unit 303
Unit 204
Unit 304
Unit 206
Unit 305
Unit 306
Unit 307
Principles of communication in adult social care settings

Principles of personal development in adult social care settings
Principles of diversity, equality and inclusion in adult social care settings
Principles for implementing duty of care in health, social care or childrens and
young peoples settings
Understand the role of the Social Care Worker
Understand person-centred approaches in adult social care settings
Understand health and safety in social care settings
Understand how to handle information in social care settings
Functional English
Functional Maths
Level 2
Level 2
L2 Award in Employment Responsibilities and Rights in Health, Social Care or Children and
Young People's Settings
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Clinical Health Care Advanced Apprentice Framework at Exeter College

Level 3 - Diploma in Clinical Healthcare Support
Level 3 Award in Employment and Personal Learning Skills in Health
Level 3 - Diploma in Clinical Healthcare Support
Mandatory Units
Promote communication in health, social care or childrens and young peoples

settings
Engage in personal development in health, social care or childrens and young
peoples settings
Promote equality and inclusion in health, social care or childrens and young peoples
settings
Principles for implementing duty of care in health, social care or childrens and young
peoples settings
The role of the health and social care worker
Promote person centred approaches in health and social care
Promote good practice in handling information in health and social care settings
The principles of infection prevention and control
Causes and spread of infection
Cleaning, decontamination and waste management
Understand mental health problems
Understand the process and experience of dementia
Undertake physiological measurements
Care for individuals with urethral catheters

Undertake stoma care
Undertake treatments and dressings of lesions and wounds
Obtain a client history
Provide support for mobility
Contribute to effective multidisciplinary team working
Assist in the administration of medication
Assist the practitioner to carry out health care activities
Contribute to the effectiveness of teams
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L3 Award in Employment and Personal Learning Skills in Health
Understand employment responsibilities and rights in health, social care or children

and young peoples settings
Preparing for a Level 3 Apprenticeship
Using research skills to solve problems
Manage own learning
Participating through team leading
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10
Children and Young Peoples Social Care Apprentice Framework at Exeter College
Level 3 - Diploma in Children and Young Peoples Workforce Social Care
Level 2 Award in Employment Responsibilities and Rights in Health, Social Care or

Children and Young People's Settings
Functional ICT Level 2

Level 3 - Diploma in Children and Young Peoples Workforce Social Care
Mandatory Units
Promote Communication in Health, Social Care or Childrens and Young Peoples Settings
Engage in Personal Development in Health, Social Care or Childrens and Young Peoples
Settings
Promote Equality and Inclusion in Health, Social Care or Childrens and Young Peoples
Settings
Principles for Implementing Duty of Care in Health, Social Care or Childrens and Young
Peoples Settings
Understand Child and Young Person Development
Promote Child and Young Person Development
Understand How to Safeguard the Wellbeing of Children and Young People
Support Children and Young Peoples Health and Safety
Develop Positive Relationships with Children, Young People and Others Involved in their
Care
Pathway Units
Working Together for the Benefit of Children and Young People
Understand How to Support Positive Outcomes for Children and Young
Support Childrens Speech, Language and Communication
Assessment and Planning with Children and Young People
Promote the Well-being and Resilience of Children and Young People
Professional Practice in Children and Young Peoples Social Care
Support Children and Young People to Make Positive Changes in their Lives
Support Disabled Children and Young People and those with Specific Requirements
Support Children or Young People in their Own Home
Work with Children and Young People in a Residential Care Setting
Support Young People to Develop, Implement and Review a Plan of Action
Support Young People to Move Towards Independence and Manage their Lives
Support Children and Young People to Achieve their Learning Potential
Support Children and Young People to Have Positive Relationships
Support Positive Practice with Children and Young People with Speech, Language and
Communication Needs
Promote Positive Behaviour
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Functional English
Functional Maths
Functional ICT
Level 2
Level 2
Level 2
L2 Award in Employment Responsibilities and Rights in Health, Social Care or Children and
Young People's Settings
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Starting Out
When you start your course you will be required to attend an induction. This is your official
welcome and introduction to the facilities and benefits available to you at the College.
Introduction to facilities and services

Awareness of Framework structure and teaching programme
Your Responsibilities
You will be expected to be punctual at College. It is very important that you phone your
Course Tutor and inform your employer if you are going to be absent from college and also
that you contact your Assessor as soon as you can if you are unable to make an arranged
appointment in your work place.
You should be aware that holidays and other appointments should not be booked during
college term time.
It is also your responsibility to read the terms and conditions of employment that your
employer gives you, you should discuss them further if you need to or if there is something
that you do not understand.
During the course you may be required to purchase or borrow books and other resources to
support your learning.
You will be set tasks to cover areas of your Diploma. These should be discussed with your
Course Tutor or Assessor and suitable appointments will be made to assess your progress.
You will be given a set period of time to complete the work, some of it may be accomplished
during your College attendance days.
All target dates must be met.
The use of mobile phones during college sessions is strictly prohibited.
Exeter College is a non-smoking campus.
You should make yourself aware of the Exeter College Student Code of Conduct a copy of
which will be given to you at your Induction and the Exeter College Student Misconduct
Process.
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Ground Rules Agreed at Induction
College Responsibilities
Students / Apprentices will be assessed on their ability and their individual requirements for
the course. Where it is believed a student requires additional learning support the College
agrees to provide appropriate assessment and support as required.
Course Structure and Requirements
The Health & Social Care Diploma and the Clinical Healthcare Diploma will be completed by
regular assessment in the workplace by your Skills Officer. You will also spend up to one day
per week at College.
The Functional skills will be assessed via an online assessment for Maths and for English
reading and writing but you will have to undertake discussions and presentations for the
speaking and listening aspect of the qualification.
The Awards in Employment Responsibilities and Rights in Health, Social Care or Children and
Young People's Settings and Employment and Personal Learning Skills in Health are achieved
by completing assignments as is the Certificate in Preparing to work on Adult Social Care.
All completed assignments will be uploaded to the OneFile portfolio.
It is necessary for you to be aware of any requirements your employer has set for the terms
and conditions of employment. You may have to wear a uniform, suitable clothing or it may
state sensible footwear. Please speak to your employer if you are unsure about any of the
terms and conditions.
Other than the general College terms and conditions there are no specific requirements for
this programme. You should be punctual at all times and carry out assignments on time
when set by your Tutor. It is important that you have access to some appropriate reading
materials in order for you to complete your assignments accurately and to the best of your
ability.
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During your induction to the programme you will be introduced to the location of the
Learning Resource Centre. The library section has a variety of books and resources to
support your learning or you may wish to purchase your own copies. Any local bookshop will
be able to help. You may also need to access the Internet to research information for your
assignments.
Whilst at college you may also be attending workshops or training in the following areas:
Basic Food Hygiene

First Aid
Moving and Handling
Health & Safety
Infection Prevention and Control
Food and Nutrition
Handling Medication
The content of which is relevant to your Technical Certificate and to your Diploma.
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Reading List and Useful Websites

The Internet is a valuable source of information and is often the quickest way of obtaining
up-to-date information. There are thousands of useful websites. Listed here are just a few
you may find helpful. There are further links available on the portal site.
www.skillsforcare.org.uk
www.skillsforhealth.org.uk/
www.patient.co.uk/
www.google.co.uk
www.scie.org.uk
www.dh.gov.uk/Home/fs/en
www.ask.co.uk
www.elderabuse.org.uk/
www.dlf.org.uk
www.disability.gov.uk
www.nhs.uk
www.hse.gov.uk/
The textbooks that you may be using while completing you course is:
Health & Social Care (3rd edition)
Level 2 Diploma
Publisher - Heinemann
Author - Yvonne Nolan (et al)
Preparing to Work in Adult Social Care

Level 2
Publisher Nelson Thornes
Author - Clare Cape
ISBN 978-0-435031-94-7
ISBN 978-1-4085-1812-0
The City & Guilds Textbook:

Author - Siobhan Maclean
Level 2 Diploma in Health and Social Care Textbook
Publisher - City & Guilds
ISBN-13: 978-0851932743
You will also need to read leaflets, journals, brochures and magazine articles from time to
time.
There are no specific textbooks that are appropriate for the childcare route.
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Completing the Diploma

In order to achieve the whole your Apprenticeship you must be working in a clinical or a
social care setting, your Assessor will visit you in your workplace to discuss your qualification
and plan with you how you will achieve it. They will watch you carrying out tasks and ask you
questions - you will also be asked to provide witness testimonies from your colleagues or
your Line Manager. All of this evidence will be uploaded into your electronic portfolio.
http://www.onefile.co.uk
Your Skills Officer will give you a full induction to the content of your portfolio which is
accessible from any computer and you will also have the opportunity to access it in college
during some of your sessions.
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In order to provide the required evidence for your Diploma you will be given subjects to
research and tasks to carry out relating to the subject you are working on. It may be that
some areas overlap and therefore you will not be expected to double your workload by
repeating work already completed. Your Assessor will show you how to cross reference the
evidence.
You should always speak with your work colleagues and employer so that they are aware
which topics you are working on. They may be able to assist you within any planning and will
be able to answer questions you have relating to your workplace and its policies and
procedures. It is really important that you read the policies and any other information given
as you may be questioned on these by your Assessor.
Learning Support
If at any time during your training you think you may require assistance, please speak to your
Assessor or Tutor. The College has an excellent Student Support Department and qualified
Tutors can be assigned to support you in learning for as long as necessary.
Exeter College Policies and Procedures
https://portal.exe-coll.ac.uk/departments/stew/Pages/Welcome.aspx
Follow the link to the Safeguarding, Tutoring, Equality and Well-being site for policies on:
Health and Safety
Plagiarism
Submission of Work and Assessment Policy
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Your Appeals Procedure has been uploaded to OneFile and your Skills Officer will discuss this
with you.
You and your employer will both be given a course programme which will identify what will
be covered at each college session and when assignments will need to be handed in.
World Skills Health and Social Care Competitions
The Caring Competitions not only demonstrate this but also have
a positive impact on the public perception of those who work
within the sector. The competitions showcase all that is positive
and valued in social care and give the people whose daily work
may often go unnoticed the opportunity to shine.
You will have the opportunity to enter the Exeter College internal
competition in February the winner of which will be put forward for
the regional heats in June. The competitors who achieve the
highest scores in the regional heats, will be invited to compete at
the National UK Final to be held at the NEC in November.
There is also a trip to the national finals. You will need to make a
small contribution towards transport costs.
Each year, exceptional competitors from World Skills UK regional and national competitions are
invited to compete in the selection process for Squad and Team UK for the World Skills Competition
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Glossary of Assignment Terms

Analyse
Carry Out
Compare
Critically . . . .
Define
Demonstrate
Describe
Evaluate
Evaluate / Assess
Explain
(how/why)
Explain in detail
Explore
Identify
Justify
You need to write an in depth piece of work examining in detail the

subject you should break it down into components or essential
factors and write a conclusion where you clearly explain the meaning
and the essential features.
Carry out your planned activity
You may wish to provide a table of comparisons where you examine
the key factors of a subject in order to note the similarities or
differences
When you critically assess, analyse or evaluate you must make sure that
you put forward both sides to an argument and come up with a reasoned
conclusion.
Provide a clear comprehensive definition of a key term or terms
Should be SHOWN via an observation.
Give a clear description that includes all the relevant features. You might
want to think of this as 'painting a picture in words'.
You need to produce a piece of written work where you examine in
detail a subject and provide a conclusion whereby you appraise or
assess the worth of the information.
Review the information and then bring it together to form a conclusion.
Give evidence for each of your views or statements.
Evaluate your activity what went well what needs to improve next time.
Set out in detail the meaning of something, with reasons. This is more
difficult than 'describing' or 'listing' so it can often help to give an example
to show what you mean. Start by introducing the topic and then give the
'how' or 'why'.
Provide details and give reasons and/or evidence to clearly support the
argument you are making.
Research and summarise in your own words and provide copies of
research material or reference where material was discovered
Point out (i.e. choose the right one) or give a list of the main features.
Outline
Give reasons or evidence to support your opinion or view to show how you
arrived at these conclusions.
Write a short clear description but not a detailed one.
Plan
Work out and explain how you would carry out a task or activity.
Show
Should be demonstrated via an observation
Ensure that all work is referenced appropriately paying respect to the sources that you
have read or quoted
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Progression
The Apprenticeship programmes offer a good progression route either through work or
further education. Every year students who have completed their Level 2 or 3 qualifications
will progress through various routes into a whole range of Health & Social Care related
professions. On completion of the Level 2 programme you will be a qualified Care or
Healthcare Assistant. On completion of the Level 3 programme you will be a qualified Senior
Care Assistant or Senior Healthcare Assistant.
You may wish to consider one of the options below to further your qualifications:
Please note that not all of these progression routes are available via Exeter College and that
some routes may be more suitable than others for a particular student.
Degree Courses
Health and Social Care Studies
Adult Nursing
Foundation Degree
Early Years
Health and Social Care
Public Services
Foundation Degree
Early Years
Public Services
Level 5 Diploma in Leadership for Health
and Social Care and Children and Young
Peoples Services
Level 4 Diploma in Leadership and
Management
Level 4 Diploma in Adult Care
Higher Apprenticeship
BTEC Diplomas Level 3

Childrens Play Learning and
Development
Public Services
Level 3 Diploma
Health and Social Care (Adults)
for England
Clinical Healthcare Support
Children and Young Peoples
Workforce
Social Care
BTEC Diplomas Level 2

Childrens Play Learning and
Development
Public Services
Diploma Level 2
Health and Social Care - Adult
Clinical Healthcare support
Certificate Level 2
Children and Young Peoples
Workforce
Access to Healthcare
Access to Social Care
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Apprenticeship

Health & Social Care

Health & Social Care

College Personnel and Contacts

Exeter College Students Union

Available on all College sites

01392 400446 / 400447 / 400449

Finance and Welfare

Sporting Activities / Enrichment

Careers South West

The Hele Building Restaurant

Hot Meals, Sandwiches and Snacks

01392 400443 / 01392 400382

Map of Exeter College Main Site

We are situated in the Hele Road Centre at the Hele Building.

Health & Social Care Advanced Apprentice Framework at Exeter College

Level 3 - Diploma in Health and Social Care (Adults) for England

Level 3 Certificate in Preparing to Work in Adult Social Care

Level 2 Award in Employment Responsibilities and Rights in Health, Social Care or

Functional English Level 2

Functional Maths Level 2

Promote communication in health, social care or childrens and young peoples

Optional Units (Examples)

Principles of communication in adult social care settings

Clinical Health Care Advanced Apprentice Framework at Exeter College

Promote communication in health, social care or childrens and young peoples

Optional Units (Examples)

Care for individuals with urethral catheters

Functional English Level 2

Understand employment responsibilities and rights in health, social care or children

Level 3 - Diploma in Children and Young Peoples Workforce Social Care

Level 2 Award in Employment Responsibilities and Rights in Health, Social Care or

Functional English Level 2

Functional Maths Level 2

Functional ICT Level 2

Introduction to facilities and services

Ground Rules Agreed at Induction

Basic Food Hygiene

Reading List and Useful Websites

Author - Yvonne Nolan (et al)

Preparing to Work in Adult Social Care

Author - Clare Cape

The City & Guilds Textbook:

Completing the Diploma

Glossary of Assignment Terms

You need to write an in depth piece of work examining in detail the

Should be demonstrated via an observation

BTEC Diplomas Level 3

BTEC Diplomas Level 2

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