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Enterprise Managed Services

*HCL Confidential

Agenda

*HCL Confidential

HCL Corporate Overview

HCL IT Services Portfolio

Why HCL?

Our Service Delivery Approach

Tools

Tefilla MAGNet - New Generation Unified Operations Management Platform

IT Infrastructure Management Service Offerings

Cloud Offerings

Success Stories

HCL Corporation

HCL Technologies
Product Engineering & R&D, Enterprise
& Custom Applications, Enterprise
Transformation Services, Infrastructure
Management & BPO Services

HCL Infosystems

Financials
Total Revenues - $ 6.2 Bn
EBITDA
- $ 767 Mn
Employees
- 90,000

Global Market Focus

Enterprise & Custom App.


Development, Infrastructure Mgmt.,
Cloud, ICT System Integration
Solutions, Products & Services, HW
Solutions, Security, Education and
Learning & ICT Distribution

India & Emerging Market Focus


Enterprise Revenue Growth
USD 6233 Mn
India Presence - Offices in 170 cities,
505 points of presence reaching 4,000
towns

Global Presence - Operations


spanning 31 countries
Delivery Facilities - USA, UK,
Finland, Poland, Puerto Rico, Brazil,
China, Malaysia, Singapore,
Australia, Czech and India

Global Presence - Operations in


Emerging Markets including South Asia,
Middle East & Africa

USD 455 Mn

2012

2000

Year

Distribution Network - 93,000 outlets in


over 9,000 towns

With LTM revenues of 2 billion US-Dollar in 2010, HCL Infosystems is one of the major provider of
information technology (hardware and services) and other B2B/B2C solutions
*HCL Confidential

Business Leaders today are facing several IT Infrastructure


challenges...

Budget Constraints

Prefer OPEX versus CAPEX and are open to pay-per-use, or subscription models
Require solutions that are easy-to-use, available off-the-shelf (with little customization), no
specific skills to operate (fast learning curve)
Require fast ROI , visible cost savings and business benefits, and lower TCO.

Changing Business
Dynamics

Business efficiency driven by faster and better interactions with customers and partners and
consequent improved customer relationship
Business flexibility driven by sharing business information in real-time, remote access,
mobile workers.
Productivity increase driven by automation, focus on core-business, self-service.

Single Source of
Truth

Have a single plane of interface for my all services


Measure my IT performance & satisfaction index accurately?
Define, Deliver & Measure the SLA for various IT services? Can I ensure timely actions on
SLA deviations

Provide continuous
best in class service
to their customers

*HCL Confidential

Increase IT Reliability, Consistency and Interoperability


Creating channels to reach to maximum number of customers
Better manage & ensure security of IT infrastructure to ensure minimum downtime

The Definition of IT is focusing on Continuous Innovation<


Imperative

From Traditional

To Transformed

Technology

IT as Cost Centre

IT as Business Enabler

IT Infrastructure

Legacy applications & hard-coded


processes inhibit transformation

Scalable, flexible IT environments


that enable growth

Asset Utilization

Islands of computing result in


inefficiencies and under-utilized assets

Highly utilized assets with


enhanced scalability, visibility and
control

Flexibility

Resource constraints slow the delivery


of new capabilities

Delivery model options such as


cloud computing enable increased
flexibility

Provision SAP Test environment

Complexity makes it difficult to


manage systems, assets and change

Standardization and automation


ensure best practices and
increased efficiency

*HCL Confidential

< also leading to key Imperative Questions for IT


Trusted and expert
IT partner
How can CIOs / IT heads

COST

achieve the optimal

balance between cost


efficiency and
effectiveness?

Transformational

vs

approach

EFFICIENCY
How to optimize

cost savings
through enterprise

Managed Services?

How do the new SLA

SLA based

based models

vs

compare to more

Traditional based

traditional
resource models?

Model that fits

your

need
Identify the typical

Commercial models of
Managed Services

Predictability,
Standardization,
Optimization and
Non linear approach

*HCL Confidential

MANAGED
SERVICES

projects?

COMMERCIAL
MODELS

Agenda

*HCL Confidential

HCL Corporate Overview

HCL IT Services Portfolio

Why HCL?

Our Service Delivery Approach

Tools

Tefilla MAGNet - New Generation Unified Operations Management Platform

IT Infrastructure Management Service Offerings

Cloud Offerings

Success Stories

HCL I has the right services portfolio to support the imperatives<

Infrastructure Management
Services (IMS)

IT Infrastructure Managed Services - SLA based


FMS Facilities Management, T&M based services
Cloud Services
VAS Value added services in S4N space

Life Cycle Services (LCS)

AMC / Break-Fix HCL PC, Third party maintenance (TPM) PC,


Peripherals & ISS; Installation services
Onetime services (Repairs, configuration, migration etc.)
Upgrades & Consumables

Enterprise Application
Services (EAS)

ADSM Application Development & Maintenance


ERP, CRM services (Oracle, SAP & MS)
BI/DW Business Intelligence/ Data Warehousing
ECM Enterprise Content Management
Call Center & Repair Factory for EBU

HCL Care

Office Automation
Services
*HCL Confidential

Global Touch US & Canada


Support Services for Consumers & SMBs
Multi Brand Service Facility and Field Services
OA Office Automation
Document Management Solution (DMS)
Managed Print Solution (MPS)
Web-Ex Solution
8

Agenda

*HCL Confidential

HCL Corporate Overview

HCL IT Services Portfolio

Why HCL?

Our Service Delivery Approach

Tools

IT Infrastructure Management Service Offerings

Tefilla MAGNet - New Generation Unified Operations Management Platform

Cloud Offerings

Success Stories

<with the right Differentiators

Economies of Scale
enabling us to provide
the right cost benefits
to customers

Partnerships with 20+


Partners further
strengthening our
Solution portfolio

Alliances

Offices in 170 cities,


505 points of
presence reaching
4,000 towns

HCLI
HCLIndia
I India

High Cost Advantage


with strong Offshore
development
capability

*HCL Confidential

Capabilities

End-to-End
Capabilities aligning
across the Enterprise
IT Stack

Control Framework &


Best Practices to
improve the Business
Value of IT

10

We are one of the pioneers in Infrastructure Management (IMS)<


Scale of Operations

> 10 Mn Devices Managed


> 2.3+ Mn/year Tickets
Lacs of users for Business & Infra Applications

Process Maturity

Certified Professionals

ISO 9001 : Consultancy, Implementation, Support, Audit etc.


SEI CMMi Level 5: Development Centre for Banking
ISO/IEC 27001:2005: Information Security Management System
ISO BSOHSAS 18001:2000 and ISO 14001: 2004: Manufacturing units

Expertise Spanning
entire Infrastructure
Lifecycle

Data Center, End User Computing,


Networks, Security, Process & Tools, Application Operations, Transformation
Services

Investment in World
Class Infrastructure

Tier 3/4 Data Center at Delhi-Mumbai


IT operations center at Pondicherry & Singapore

Mature Alliances with


Global Leaders

Tools & Technologies

*HCL Confidential

Tefilla MAGNet: HCLs Proprietary tool for Network Management managing


networks in an intelligent way, providing end-to-end management solution.

11

HCL Infosystems Global Centers supporting IMS

Dubai
Abu Dhabi
Noida
Saudi
Oman
Arabia
Bangalore Chennai
Qatar

Singapore

Delivery Centers
Offices

Offices in 170 cities, 505 points of presence reaching 4,000+ towns in India

Head Quarter
Tier 3 & 4 Data Centre

*HCL Confidential

12

Our operations are supported from the IT Operations Centre (ITOC) in


India & Singapore

24*7*365 operational IT Operations Center

Processes Certified for ISO9000 & ISO27001

Completely redundant facilities (NoSPF) IT & Non-IT

Large pool of trained and certified resources (ITIL,


ITSM, PMP, OEM tech., certifications)

Tools and technologies for service delivery


through multiple channels

Secure VPN Link, Encrypted SSL session over


internet, Email, Chat/IM & Telephonic etc.

ITIL V3 compliant Delivery Model

OEM interface for L4 & Product support

*HCL Confidential

13

Agenda

*HCL Confidential

HCL Corporate Overview

HCL IT Services Portfolio

Why HCL?

Our Service Delivery Approach

Tools

Tefilla MAGNet - New Generation Unified Operations Management Platform

IT Infrastructure Management Service Offerings

Cloud Offerings

Success Stories

14

We have the right Commercial Models<


Transformational Managed Services
Gain Share /
Risk Reward models

Long-term IT Contracts with IT transformation


built-in
Business KPI based delivery
High accountability from IT partner
Strong governance based delivery

Element Based / Asset Based Pricing


Model

Managed Services
IT service levels defined for partner
Customer co-owns processes but partner can
improvise
Limited impact on business by IT partner

People Augmentation

Transaction Based Pricing Model

SLA Based Pricing with Penalties Model

Fixed Price Model

Request fulfillment model


Customer owns processes
No impact on business by the partner

People Deployment Based Model

15
*HCL Confidential

<and the right Engagement Delivery Models to fit your need


Staff-Augmentation
Model

Onsite Model
Onsite IT-Provider Engages
Client; Completes Work and
Manages SLA Responsibility

Onsite
IT Provider

Offshore
IT Provider

Client

*HCL Confidential

Onsite IT-Provider Engages


Client;
Maintains
SLA
Responsibility; Directs % of
Work to Offshore IT

Mixed Model

Managed Work Model

Both Onsite and Offshore ITProvider


Engages
Client;
Completes Work: Manages
SLA Responsibilities

Offshore IT-Provider Engages


Client; Completes Work and
Manages SLA Responsibilities

16

Our strong Governance Structure helps us provide the best of the


services<

HCLI

Customer

SD Head

PMO

Client IT Head/CIO

Client IT Manager

Client PM

Service Delivery Director

Geo Head

Service Delivery Manager

Account Manager

Finance
Legal
Services

*HCL Confidential

AMC
17

Lead
..n

Lead 1

Lead 2

Quality
HR

Sales
Vertical Head

..further supported by Robust Service Assurance Model

Onsite
Co-ordination

Scoping, Knowledge Acquisition,


Project Co-ordination, Hands & Eye Support

70 90 % Centralized /
Remote Delivery Model
ITIL best practices

Applications and Infrastructure Management Services

Remote Monitoring

Pro-active Performance Monitoring, Threshold Alerts,


Dashboard Reporting

Risk mitigated transition


Seamless integration of
client processes
Ongoing Risk Management

Level 1 Support

Incident Management, Service Desk for escalations,


knowledge repository

Level 2 & 3 Support

Problem Management, Change Management, Capacity


Management, Performance Management

Proven Performance
Management process
PMP & Technical
Certifications
Training in latest
technologies

ITIL Processes Incident Management, Problem Management, Change Management,


Release Management, Service Level Management, Configuration Management, Capacity
Management & Service Continuity Management
*HCL Confidential

18

We have a strong Service Delivery Approach<

o
o
o
o
o

ITIL Framework

Certified Consultants

Exchange / Lotus
Net-Sec (CCNA/CCNP/CISA)
Storage (EMC, HP, etc)
Server (MCP, HP-UX, IBM-AIX)
Process (ISO

On roles Team
Continuous Trainings
Skill Enhancement
Multifunctional Teams

People

Process

Tools/Technology

*HCL Confidential

Service Management Tools


Due Diligence Templates
Reporting tools (SLA)
Incident Management Tools
Service Request Management
19

Implementation
o Release Planning
o Testing & Evaluation
o Deployment
O&M
o Transition
o Service Planning
o Resource Deployment
o Process Stabilization
o Continuous Improvements

<with ITIL Compliant Service Delivery Model

Onsite
Service Delivery Team

Remote Monitoring
(Critical Devices- Server /
Communications Room
Equipment )

Level 1 Support

Level 2 & 3 Support

*HCL Confidential

Scoping, Knowledge Acquisition,


Project Co-ordination, Hands & Eye Support

Pro-active Health Monitoring, Threshold Alerts,


Dashboard Reporting

Incident Management, Service Desk for escalations,


knowledge repository

Problem Management, Change Management, Capacity


Management, Performance Management

20

Enterprise Response
Team

Dedicated Helpdesk
acts as single point of
contact

Collaborate with
Partners

..and a robust Service Delivery Methodology


Service Operation
Processes

Service Transition
Processes

Continual Service
Improvement

Change Management
Service Measurement
Service Monitoring
Incident Monitoring

Release & Deployment Management


Knowledge Management
Configuration Management

Service Reporting
SLA Reporting
Escalation Reporting
Availability Reports

Event Management
Incident Management
Request Fulfillment

Service Improvement
SLA Review
Problem Management
Knowledge Creation

Problem Management
Preventive Maintenance

People
Technology
*HCL Confidential

Combination of Dedicated & Shared Professionals available 24x7


ITIL compliant Best of breed Enterprise Management Tools
21

Transition Cycle for a Typical Migration


Assessment and
solutioning

Offshore
Kick-off

Perform Due Diligence / Assessment


Determine Scope of Work / Assessment
Activity
Delivery Model
Evaluate availability of Documentation ,
Historical Information
Identify Internal legal approvals for best shoring
High Level Migration / Transition Plan
Data Privacy and Security solutions

Assign Project management team


Obtain Final NOD
BPA/SOW/SLA signoff
Review scope of migration /
transition
Resource Plan
Communicate Initial risk Assessment
and Issue, Assumptions and
Constraints
Infrastructure Plan
Training and KT plan
Finalize the steady state criteria
Evolve Migration Plan

Team and Site


Readiness
Go-No Gates

Infrastructure
Readiness
2
Recruitment, Travel
readiness
Project Specific Skills
Training
Access Rights
Create Historical
Information

Responsibility shifts offshore


Metrics based Performance Evaluation
Steady State Sign Off
Institutionalise Review Mechanism
Continuous improvement

Parallel
Operations
4

Parallel run review against


criteria
SLA Review
Issue management
Escalation Process

5


*HCL Confidential

Steady
State
22

Knowledge Transfer

Continue creation of Knowledge


Documentation
Certification Criteria
Process Understanding
Operation Walkthrough
Client / Trainer Scoring
Shadowing /Reverse
presentations
Parallel run exit crieria

Agenda

*HCL Confidential

HCL Corporate Overview

HCL IT Services Portfolio

Why HCL?

Our Service Delivery Approach

Tools

Tefilla MAGNet - New Generation Unified Operations Management Platform

IT Infrastructure Management Service Offerings

Cloud Offerings

Success Stories

23

Tools Architecture

Partnership with HP,


BMC, CA and
ManageEngine Suite

Network

Servers &
Applications

Desktop

ServiceDesk

Windows
Infrastructure

Event Log &


Compliance

Security

Network
Monitoring

Server
Monitoring

Desktop
Management

Helpdesk

Active Directory

Windows Event
Logs

Vulnerability
Analysis

Netflow Analysis

Application Perf
Monitoring

Asset
Management

ITIL Service Desk

SQL Server

Syslog
Management

Patch
Management

Network Config
Mgmt

End User
Experience

Remote Control

Software License
Tracking

Exchange Server

Firewall Log
Analyzer

Password
Management

*HCL Confidential

24

Agenda

*HCL Confidential

HCL Corporate Overview

HCL IT Services Portfolio

Why HCL?

Our Service Delivery Approach

Tools

Tefilla MAGNet - New Generation Unified Operations Management Platform

IT Infrastructure Management Service Offerings

Cloud Offerings

Success Stories

25

Tefilla MAGNet
New Generation Unified Operations Management Platform
Network Management Solution managing networks
in
intelligent
way,
providing
end-to-end
management solution.

Key features
Profile Based system
Inventory/Event Correlation
Topographical Network Monitoring
Report Builder with KPI configuration
Service/Business based dashboard
Instantaneous Widget
Configured Threshold KPI
Intellectual Notification system
Asset Mapping
Alarm Compiler
Pre/Post formatter
Static NE Modeling
Cut through Launcher

Key Benefits/Results
Key Monitoring features required for enterprises is covered (mix of Fault, Performance and Application Monitoring)
Simple to Understand and Implement
Scalable Platform from Enterprise to Service Provider
Fully Indigenously developed product
HCL is flexible to customize (develop) new features based on requirements

*HCL Confidential

26

Tefilla MAGNet
Architecture

Features of Tefilla Architecture

Multi-tenant
Supports SNMP enabled devices
Support North bound and South bound interfaces
Interfaces with any 3rd party application through
standard protocol
Intellectual Notification system
In-build self monitoring engine

Key differentiators

*HCL Confidential

27

Tefilla Fault Management (Tefilla FM)


Tefilla Performance Management (Tefilla PM)
Tefilla Inventory Management (Tefilla IM)
Tefilla Notification Gateway
Tefilla Application Monitor
Tefilla Network Topology Builder

Service Desk

IT Challenge

Capability

Results

Rising number of

Labor

Finger-pointing

services

intensity

Guessing at Change risk

Knowledge Management

CMDB with

Remote Support

Application Dependency

Self-service Automation

Mapping

Prevent future

Increase

Rapidly implement

incidents

Productivity

changes without

Incident and Problem


Management

disruptions

Reduced Costs + Improved Service Quality

*HCL Confidential

28

Service Desk Manager

Service Desk
Manager

*HCL Confidential

ITIL Service Management

Incident Management
Request Fulfillment
Problem Management
Change Management
Configuration Management

Support Automation

Self-Diagnosing /Fix Tools


Remote Screen
Audit Log

Knowledge Management

Create Knowledge Notes


Knowledge Life cycle
Quicker Resolution
Search of Knowledge base

Report and Analytics

Visibility to Operations Metrics


Real-time Support activities Reports
Knowledge Management Reports
Graphical and Tabular Reports

CMDB

Comprehensive Configuration Management System


CI Relations
CI Root Causes
Federation

29

IT Infra Monitoring

Infrastructure
Device
Monitoring

*HCL Confidential

Fault Monitoring

Routers, Switches, Server, Desktops Health monitoring


Non-SNMP devices monitoring
Service monitoring
Application monitoring
Real time Topology Map
Real time Alarm browser

Configuration Management

Active configuration of Multivendor Network Elements


Configuration Backup of elements
Configuration restore and recovery

Performance Measurement

Device / Interface uptime reports


Device / Interface Usage report
Application response reports
SLA reports
Alarm Reports

Asset Handler

Asset Discovery
Asset Classification
Asset Info Enrichment
Asset Report
Heterogeneous environment Support

Notification

Email, SMS notification


Built in escalation system
Trouble Ticket system integration
Run action scripts on specific events

30

Application Monitoring

Web Tier

IIS
Apache
URL Monitoring

Web Response Time


Number is sessions
Request per Second
URL Availability
URL Response Time
Web Application availability

Middleware
App

JBoss
Tomcat
Websphere

Response Time
JVM usage
JDBC Connection Stats
Servlet statistics
Availability

Software
Platform

JVM

Response Time
Thread statistics
Heap Memory
JVM Memory Pool
Class Load statistics

Database
Tier

Oracle
MSSQL
MySQL

Data base Availability


Table space details
Session Details
SGA Performance
Connection statistics
Thread statistics

Application
Monitoring

*HCL Confidential

31

Agenda

*HCL Confidential

HCL Corporate Overview

HCL IT Services Portfolio

Why HCL?

Our Service Delivery Approach

Tools

Tefilla MAGNet - New Generation Unified Operations Management Platform

IT Infrastructure Management Service Offerings

Cloud Offerings

Success Stories

32

IT Infrastructure Offerings
Click Service icon to view Service detail

Comprehensive Service Desk


Simplifies the entire operations support by centralizing incident management,
service request management and reporting functions. Acts as a single node
between the end-user and service provider.
Offerings

Comprehensive
Service Desk

End User
Computing

ITIL Service Management


Knowledge Management
Support Automation
Reporting and Analytics

Client Benefits
Datacenter
Management

Network
Management

Disaster
Recovery

*HCL Confidential

World class end-to-end IT Infrastructure Implementation and Support


ITIL process implementation leading to structured, quality and smooth IT
support delivery to user community 18x7
Pan-India services including all remote locations

Information
Security

33

IT Infrastructure Offerings
Click Service icon to view Service detail

End User Computing


Comprises of end-to-end management of the desktop environment with a
focus on reducing complexities and lowering TCO through best practices that
includes standardization, best of breed tools and latest technologies.
Offerings

Comprehensive
Service Desk

End User
Computing

Service Desk Support


Client Support Services
Client Management Services
Asset Management

Client Benefits
Datacenter
Management

Network
Management

Disaster
Recovery

*HCL Confidential

Optimum utilization of the IT resources


Robust IT leading to higher user satisfaction
Faster decision making due to real time MIS availability
Driving non-linearity vis-a-vis increase in assets and increase in efforts
resulting in cost avoidance and productivity improvement
Flexibility in utilizing the IT assets
Improved inventory management with timely reports and increased
collaboration

Information
Security

34

IT Infrastructure Offerings
Click Service icon to view Service detail

Datacenter Management
Helps customers meet the needs of today's complex, ever-changing
environment by ensuring that infrastructure and applications function properly
on an on-going basis.
Offerings

Comprehensive
Service Desk

End User
Computing

Proactive Monitoring and Management


Server and Storage Management
24X7 L3 Support
Database Management
Application Management

Client Benefits
Datacenter
Management

Network
Management

Disaster
Recovery

*HCL Confidential

Accelerated time-to-market and greater operational efficiencies with


optimization
Reduced downtime resulting in enhanced experience to clients customers
Streamlining of incident and event handling processes
Scalability, flexibility with reduced operational costs
Reduction in Total Cot of Operations for the end customers
Best Practices can be enabled by the IMS provider reaping higher benefits
Secure infrastructure

Information
Security

35

IT Infrastructure Offerings
Click Service icon to view Service detail

Network Management
Helps client meet the ever increasing need for network availability and
optimization of network bandwidth utilization and performance.
Offerings

Comprehensive
Service Desk

End User
Computing

24x7 Network Monitoring


Network Optimization
Network Device Support
Problem detection, resolution & notification
Network IMAC Services
Reporting

Client Benefits
Datacenter
Management

Network
Management

Disaster
Recovery

Information
Security

*HCL Confidential

Risks management of IT operations across network


Network availability of 99.75%

36

IT Infrastructure Offerings
Click Service icon to view Service detail

Disaster Recovery
Ensures protection of corporate information and business continuity in the
event of unforeseen disasters and business down times.
Offerings

Comprehensive
Service Desk

End User
Computing

Push button drills and automated DR drills


Automatic recovery and switchover processes
Real time RPO/ RTO/ Data lag monitoring
DR SLA monitoring and alerts

Client Benefits

Datacenter
Management

Network
Management

Disaster
Recovery

*HCL Confidential

Ensuring minimum downtime with zero data loss


Identify and integrate critical business and IT priorities into a robust
continuity and resiliency program
Better manage regulations around data disaster recovery
Reduced overall risks

Information
Security

37

IT Infrastructure Offerings
Click Service icon to view Service detail

Information Security
Establishes, implements, operates, monitors, reviews, maintains and improves
overall information security for our customers.
Offerings

Comprehensive
Service Desk

End User
Computing

Authentication & Access Management


Proactive monitoring & prevention
Confidentiality & Integrity Management
Audit & Trails
Accounting & Forensics
Endpoint Security

Client Benefits
Datacenter
Management

Network
Management

Disaster
Recovery

*HCL Confidential

Secured Information System


Availability of right information at the right time aided better decision
making
Ensuring minimal service disruption caused by virus/malware attacks thus
ensuring better customer experience o your clients

Information
Security

38

Data Centre Infrastructure Management


An Innovative way of DC Management
DCIM can fill the gap
Need of DCIM

Extreme Redundancies for 99.99% Uptime ->


Higher Power Consumption

Huge Population of N+1/N+2 Equipment ->


Asset Under utilization & Too complex to
manage with spreadsheets & Visio DCIMs

Chain of inter-dependent equipment ->


Multiple points of failures

KW per Rack increases as more processing


capacity is added -> Trade-offs: need to
support more per rack versus extra space &
heat loads

Growing Heat Loads, Carbon Emissions & ewaste -> Sustainability Issues

*HCL Confidential

Building
Management
System

Data Center
Infrastructure
Management

IT System
Performance
Management

Collects, manages and analyses information about a datacenters assets,


resource use and operational status.

Benefits

Improves Energy Efficiency


Improves Operational Efficiency
Provides Sustainability Reporting
Helps Business Continuity

39

Data Centre Infrastructure Management


Key Differentiators
Soft-metering
Soft-metering of servers is 95% accurate as compared with hard-metering and can save significant
amount of investment on power meters.
Metering of servers does not require downtime that is otherwise required for installation of meters.

Vendor Agnostic
Can monitor IT and Facility equipment in a data center from any manufacturer

Energy Billing
Generates energy bills and charge-back reports for customers or biz units based on power
consumed by physical hosts and VM

Real-time PUE
DC can calculate real-time PUE of the data center

Multi-level PUE
Can calculate PUE at 3 levels of DC power chain which helps in identifying distribution losses

VM Power Measurement
Estimates power consumption by virtual machines

Sustainability Reporting
Reports carbon foot print of the entire data center or GHG emitted by individual device/application

*HCL Confidential

40

Agenda

*HCL Confidential

HCL Corporate Overview

HCL IT Services Portfolio

Why HCL?

Our Service Delivery Approach

Tools

Tefilla MAGNet - New Generation Unified Operations Management Platform

IT Infrastructure Management Service Offerings

Cloud Offerings

Success Stories

41

Our Cloud Solutions further strengthen our commitment<


HCL blu - Enterprise Cloud Services Offerings

Leverage cloud to reduce cost and shift to


opex model

Enterprise Application Tier


bluHRMS

CA Service
Desk

bluHIS*

Collaboration Tier
Hosted
Zimbra

Microsoft
office 365

Google Apps

Instant IT infrastructure deployment for


quick turn around time, implementation
takes just days
Cutting edge technology accessible to
small as well as large enterprises

Infrastructure Tier
SraaS*

BaaS*

DRaaS*

StaaS*

* bluHIS- Hospital Information System


SraaS- Server as a Service
DRaaS- Disaster Recovery as a Service
BaaS- Backup as a Service
StaaS- Storage as a Service

*HCL Confidential

42

Guaranteed service level agreements


(SLAs) ensure high reliability and
responsiveness

Cloud Offerings
Click Service icon to view Service detail

Human Resource Management System (bluHRMS)


Enables employee self-service while also making it easy for HR staff to manage
important tasks and keep up with the organizational growth requirements.

bluHRMS

bluHIS*

Hosted Zimbra

Microsoft
Office 365

DraaS

BaaS*

*HCL Confidential

Service Plans

43

bluHRMS - Modules

*HCL Confidential

44

Cloud Offerings
Click Service icon to view Service detail

Hospital Information System (bluHIS)


We proposed a solution by using cloud infrastructure to deliver patient
services. The proposal is based on the concepts of cloud computing so the
information sharing and high-end processing is available in the cloud.

Modules
bluHRMS

Hosted Zimbra

bluHIS*

Microsoft
Office 365

01. OPD

02. IPD

03. EMERGENCY WORKBENCH

04. LIS

05. RIS

06. PACS

07. ELECTRONIC PATIENT RECORD

08. CLINICAL WORKBENCH

09. NURSES WORKBENCH

10. OT MANAGEMENT

11. PHARMACY MANAGEMENT

12. DIET MANAGEMENT

13. CSSD

14. INVENTORY MANAGEMENT

15. PURCHASE MANAGEMENT SYSTEM

16. HR & PAYROLL MANAGEMENT

17. FINANCIAL MANAGEMENT SYSTEM

18. FIXED ASSEST MANAGEMENT

19. ANALYTIC REPORTS

20. MIS REPORTS

HCL - ICT Advantage

DraaS

*HCL Confidential

Integrated, Stable & Industry


Proven - Hospital
Management Solutions

An IHE Certified Organization

Customer Centric Focused


on Service Excellence

Flexible Commercial Models


ROI Linked, Pay Per Use

BaaS*

45

Cloud Offerings
Click Service icon to view Service detail

Hosted Zimbra
HCL offers full featured Zimbra hosting plans that meet the needs of small
and large businesses. Employees are empowered with complete contact,
calendar, and email management through a variety of software clients or
through a feature-rich, web browser-based interface.

bluHRMS

bluHIS*

Hosted Zimbra

Microsoft
Office 365

DraaS

BaaS*

*HCL Confidential

Feature Comparison

46

Hosted Zimbra
Business Email
Edition

Description 

Basic email & address


book functionality

Business Email Plus


Edition

Standard Edition

Full-featured mail
Basic email, address book
solution for customers
& calendar functionality
that do not need the
with Zimlets
Outlook Client

Professional
Edition
Same functionality as
ZCS Standard Edition
with support of
Outlook Client

 Features 
Email and Address Book

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Tasks

Yes

Yes

Sharing Files/Document Application

Yes

Yes

Calendar

Advanced Search and Indexing of emails and attachments


Zimlets (integration with other apps) http://gallery.zimbra.com

Yes

Yes

Yes

Yes

Yes

Zimbra Backup

Yes

Yes

Yes

Yes

Hierarchical Storage Management (HSM)

Yes

Yes

Yes

Yes

Rebranding (for custom look and feel)

Yes

Yes

Yes

Yes

Zimbra POP/IMAP email, CalDAV Calendar, CardDAV Contacts

Yes

Yes

Zimbra for BlackBerry Users (~ 750 users)

Yes

Yes

Zimbra Mobile (ActiveSync for iPhone, Android, Windows etc.)

Yes

S/MIME for secure email

Yes

Yes

Unified communication integration

Yes

Yes

Advanced compliance (litigation hold and custom retention policies)

Yes

Zimbra Archiving and Discovery (ZAD) - For compliance and auditing now
included in Professional Edition

Yes

Support for Microsoft Outlook Client or Apple Client for users who do not want
to use the Zimbra Client

Yes

*HCL Confidential

47

Cloud Offerings
Click Service icon to view Service detail

Microsoft Office 365


HCL offers Office 365, a subscription-based online office and software plus
services suite which offers access to various services and software built
around the Microsoft Office platform.

bluHRMS

bluHIS*

The Office 365 service consists of a number of products and services. All of
Office 365's components can be managed and configured through an online
portal; users can be added manually, imported from a CSV file, or Office 365
can be set up for single sign-on with a local Active Directory using Active
Directory Federation Services.
What Office 365 can do for your organization
Add more power to the Office you rely on

Hosted Zimbra

Microsoft
Office 365

Why choose Office 365

Create a website that builds your brand


Work better together with file sharing
Security and privacy

Easy to
set up
and use

Work
from
anywhere

Access email and calendars on the go


Conferencing made easy

DraaS

BaaS*

Use Office on the go


Extend your reach with Office Web Apps

*HCL Confidential

48

Worry-free IT

Cloud Offerings
Click Service icon to view Service detail

Disaster Recovery as a Service (DRaaS)


A full-featured comprehensive recovery offering that integrates with the
clients existing infrastructure.

bluHRMS

bluHIS*

Hosted Zimbra

Microsoft
Office 365

DraaS

*HCL Confidential

BaaS*

Push button Recovery & DR drill ensure


predictable recovery of critical applications

Automation of Recovery & DR Drills


Real time alerts on SLA deviation
Built in compliance reports

Value Proposition
 REAL RTO (Application RTO- when the application is ready to be exposed
to end customers)
 Automating DR Policies defined by Customer & Applications Partner
 Data/Application Consistency (REAL TIME) 100%
 Intelligent Monitoring, Automation & Replication
 Flexible & Compatible DR Platform with Future Road Map
49

Disaster Recovery as a Service (DRaaS)


Typical Architecture

DR as a Service powered by Sanovi


 Sanovi Cloud DRM Software tool lead DR services
providing end-to-end ownership of DR operational
processes
 Tool based approach to provide recovery reliability, auditability, operational efficiency and service delivery
transparency
 DR as a Service consists of
 Remote Replication
 DR Monitoring & Validation
 Drill Automation
 Recovery Automation
 Scales with customer needs and their timeline
 Best practice automated templates for several DR
solutions covering Oracle, MySQL, Postgres and MS SQL
based applications

Scheduled replication of data from primary site to DR site helps


in quick recovery in the case of disaster.

*HCL Confidential

50

Using Sanovi Cloud DRM, Enterprise class Business continuity


and disaster recovery service is available for the mid market.

Cloud Offerings
Click Service icon to view Service detail

Backup as a Service (BaaS)


A full-feature, comprehensive backup solution for desktop and laptop that
integrates perfectly with the existing enterprise infrastructure, allowing it to
seamlessly backup and restore data on the fly without interrupting operations.
Why HCLs Cloud Backup?

bluHRMS

bluHIS*

Hosted Zimbra

Microsoft
Office 365

DRaaS

BaaS*

*HCL Confidential

Completely integrated management capabilities and extremely flexible


customization options, comprehensive feature set.
Seamless integration with leading storage systems and a strong
infrastructure backbone to support our services.
HCL assures you best in class services through our SLA Guarantee and easily
scalable offering plans to accommodate changing requirements, flexible
pricing plans and many varied service options.
A variety of service options for varied backup requirement scenarios.

51

Agenda

*HCL Confidential

HCL Corporate Overview

HCL IT Services Portfolio

Why HCL?

Our Service Delivery Approach

Tools

Tefilla MAGNet - New Generation Unified Operations Management Platform

IT Infrastructure Management Service Offerings

Cloud Offerings

Success Stories

52

Success Stories
Pioneer in Consumer & Specialties chemicals Uses power of Managed Services to build a growth focused futuristic company
 Responding to needs of international expansion & growth

Vision- Build an innovation-driven competency
 CIO uses managed services to build IT Infrastructure as a competitive differentiator

Improve business performance by faster decision making

Scalable, elastic and reliable platform
 The benefit?

Cost saved reinvested to drive innovation

99.99 % IT Infrastructure uptime

Structured, quality and smooth IT support delivery

Indias Largest Multi- specialty hospital chain Uses power of Cloud to build highly agile & scalable HIS
 Multi- specialty hospital responding to its patient needs
 Vision-World class healthcare at affordable cost
 CIO charts plan for highly agile & scalable HIS
 Puts faith in Cloud in spite of skepticism
 Scalable, elastic & reliable platform- customized
 The benefit?
 40 % TCO reduction
 Faster access to healthcare
Maximize efficiency by capturing medical history in analyzable form
*HCL Confidential

53

Success Stories
Pioneer & Leader in Housing Finance- Uses power of Managed Services to improve employee productivity & create differentiation
 Responding to its growing business volume & market spread

Vision- Provide best-in-class service to customers
 CIO uses managed services to build customer loyalty
 Enhanced employee productivity resulting in reduced customer response time and faster
service access
 No disruption in service to end clients
 The benefit?
 5 % reduction in Cost/asset
 Technology support reducing human intervention
 SLA based service model ensuring high governance & process compliance
An internationally renowned securities services firm Uses power of Managed Services to streamlines IT operations
 Responding to its emerging security services delivery across PAN India
 Vision- Provide standardized and consistent service to customers
 CIO uses managed services to build IT Infrastructure as a competitive differentiator
 Simplified entire operations support
 Meet the ever increasing need for network
 The benefit?
 Maintenance and optimization of existing IT landscape
 SLA based consistent service delivery
 Reduced people dependency on operations
*HCL Confidential

54

*HCL Confidential

55