Beruflich Dokumente
Kultur Dokumente
Presented by:
Senuri Yudara
Ziyan Jaufer
Human Behavior
Behaviour is a broad term, however; behaviour in its simplest
form is our style of communication. Human behaviour falls
into 3 types (Myptsd.com, 2015).
PASSIVE
AGGRESSIVE
ASSERTIVE
Passive - The passive style is basically becoming a doormat. You cant say
no, you dont make accurate decisions to manage yourself because you fear
being rejected or failing others, yet this exact style leads to these end results,
thus confirming your irrational beliefs to begin with (Myptsd.com, 2015)
Source - The differences between Passive, Aggressive and Assertive behavior (Spence, 2012)
Heres an Example..
Husbands Aggressive Request:The least you could do is
pick up my goddamn dry cleaning! And dont forget this
time like you did last week! You never do anything right
around here!
Husbands Passive Request: "After you get your pedicure,
would you mind picking up my dry cleaning for me? That
is, if you are not too busy.
Husbands Assertive Request: "Will you please pick up my
dry cleaning for me on your way home tonight?"
How to be assertive ?
Explain your emotions and actions
Communicate with others in clear and specific
ways
Be aware of your non-verbal behaviours- these
includes facial expressions and body languages.
Prepare for others response to your changes.
Learn to take genuine compliments from
others.
Learn to give and receive criticism.
STAR/STAAAR
Assertive way to give feedback
STAR
ST
commenting on
STAAAR
AR:
10
I Statements
A technique for demonstrating assertive behaviour
is using the I statements.Using these statements
shows personal involvement as well the willingness
to share their feelings and how it affects you.
I feel when this causes a better way of going
about this is to
They key to I Statement is to own your reactions.
This is done by recognising the behaviour and your
reactions towards it. when you scream I get
annoyed.
11
Conclusion
Assertiveness is a very effective way to communicate emotions and help make a friendly
environment
Recognising the value in being assertive
Increasing the prospect of your rights, feelings, needs & wants being met
recommended leadership trait for leader to have
Overall
Assertiveness is not just a workplace behaviour but a lifestyle that will contribute to your
academic success, and it helps fulfil your career & life ambitions
13
References
Assertive vs. aggressive leaders What works?. (2012). BookBoon. Retrieved from http://
bookboon.com/blog/2012/12/whats-the-difference-between-an-assertive-and-aggressiveleader/
Myptsd.com,. (2015). Behavior | MyPTSD. Retrieved 28 December 2015, from https://
www.myptsd.com/behavior/70/
Skillsyouneed.com,. (2015). Why People Are Not Assertive | SkillsYouNeed. Retrieved 28
December 2015, from http://www.skillsyouneed.com/ps/assertiveness2.html
Somerton, I. (2015). Assertive Behavior. Presentation.
Spence, J. (2012). The differences between Passive, Aggressive and Assertive behavior.
Retrieved from http://counsellingservice.eu/tell-the-difference-between-assertive-passiveand-aggressive-behaviour
Thank You