Anna Ellis

1630 Carrie Springs NW Kennesaw, GA 30144 | 7065060903 | annaellis515@gmail.com

Objective
Toexcelineffectiveandpositivecommunications.
Meetandexceedstandardsofmyprofessioninordertobenefitthe
company.
Createconciseandeffectivedocumentationforemployeesand
users/customers.

Education
Kennesaw State University | Aug 2010-Dec 2014
BachelorofArts:English
Minor:ProfessionalWriting
Specialties
WebContentWriting
TechnicalWriting
ResumWriting
ImplementingChicagoManualofStyle/APA/MLA
Copyediting/Copywriting

Projects

Lab Of The Future/CTMS at Q2 Solutions

IcurrentlycreateallofthehelptextdocumentationforQ2LabSolutions
forournewCTMS.Thisincludesanypreliminarydocumentssuchasa
ScopeandRequirementdocumentsaswellasUserGuides.Ipublishallof
mymaterialthroughSharePointandRoboHelp.WithinthetwoSharePoint
sitesImanage,usersareabletovisualizewheretheprojectisgoingas
wellasdirectaccesstothedocumentsourteamhasuploaded.Likewise,
theInformationTechnologydepartmenthasanenvironmentinSharePoint
todiscussandshareanyoftheirinformation.

Technical Documentation at CA
IcreatedallofthetechnicaldocumentationforCoxAutomotive,a
companyorganizedofAutotrader,KellyBlueBook,Manheim,andmany

othercartradingwebsites.ImadeUserGuides,DevelopmentGuides,
QuickReferenceGuides,WhitePapers,ServiceLevelAgreements,and
otherformsofdocumentation.Iranandupdatedthecompanys
Documentationhubpagewhereallofthedocumentsarestored.Themain
focusofmydepartmentwastheprogramsandsystemsofHadoopan
Apacheopen-sourceframework.IworkedwithITspecialistsinorderto
developunderstandablecontentforusersandotherdeveloperstouseas
guidelinesforprojectstheyareworkingon.

Procedure Documentation

FormyjobatPaychex,Iwroteandupdatedinstructionalandprocedure
documentspertainingtoshipping,servicecalling,researching,andsteps
takentocompletecertainprojects.Theseinstructionsmustbeprecise
anduptodatewiththeprogramsweusesuchasWebORS.These
instructionsareusedbymyfellowcoworkersandsupervisors.

Formal Proposal/Report
Iworkedwithagroupcreatingaproposalforaprofessionalclientat
KennesawStateUniversity.Theproposalhadourgoalsfortheprojectas
wellashowitwouldbenefitKSU.Thereportincludedgathering
informationonhowtoimplementthesystemaswellasthebudget,
resources,andrealisticdeadlineexpectations.Myresponsibilitywas
designingthedocumentstableofcontents,writteninformation,and
criticalresearchforthereport.

Instructional Documentation

FormyTechnicalWritingcourse,Iworkedindividuallycreatinga
documentforuploadingavideotoYouTube.Thegoalsforthisproject
weretomakeitreadable,userfriendly,andusableinarealistic
environment.Iprovidedatableofcontents,safetywarnings,andastepby-stepapproachtocompletingthetask.

Web Content Editing

Alongwithcreatingmyownwebsite,Ihelpededitandwritecontentfor
mypeers.IusedKomodoEditandWordPresstocodeHTML/CSSaswellas
enterinmyowncommentsandcritiquesontheirwebsites.

Professional Editing

Thiswasafreelance,individualproject.Iworkedoneditingaprocedural
documentforGossenCorporationinCartersville,GA.Thisincluded
creatingacontractwithmyclientandmeetingcertaindeadlines.My
clientwasanSMEwhounderstoodthemachineandinformedmeofthe
rightabbreviationsandtitlesofcertainequipment.IusedtheChicago
ManualofStyletosupportmyedits.

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Software/System Skills
TypingSpeed:82wpm
MicrosoftOfficePremium2007,2010,2012,2013(thisincludesWord,
Office,Excel)
WindowsVista,7,and8
HTML/CSS
InDesign
FrameMaker
RoboHelp
Acrobat
KomodoEditingSoftware

Work Experience
Technical Writer I | Q2 Solutions(Marietta, GA) | October 2015Present

AccuracyIprovideinformationqualifiedbycompanyregulationsand
tokeepwiththecompanysSOPs.
ProgramKnowledgeIfileandpublishmydocumentsusingSharePoint
andRoboHelpforitemssuchasHelpText.
TeamworkIworkdirectlyintheLabOfTheFutureteamcreatinga
newclinicaltrialsystemforQ2Solutions.

Junior Tech Writer | Cox Automotive (Dunwoody, GA) | April

2015-October 2015

UtilizingSkillsIusemytechwritingknowledgeinordertocreateUser
Guides,DevelopmentGuides,ServiceLevelAgreements,andmuch
moredocumentation
SelfManagementImanagemyownworkflowwithdeliverablesto
havedocumentsdoneontime.

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ExpandingKnowledgeIworkwithcomputerarchitectswhointroduce
metonewtechnologiesImaynotbefamiliarwith.

Fulfillment Specialist | Paychex (Kennesaw, GA) | July 2014-April

2015

DetailOrientedRequiresattentiontoclientclassificationforpayroll.

TimeManagementWorkingefficientlywhilequicklycreatingthebest
quality.

TeamworkActingasateambyhelpingoneanotherandbeing
respectful.

References
Ryan PlourdPaychexCoworker
PhoneNumber:(678)913-9302

Kevin Smith CoxAutomotiveManager

PhoneNumber:(404)683-4416

Anthony SmallQ2SolutionsCoworker
PhoneNumber:(770)373-3609

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