<Corporate Logo>

<Project Title>
Business Requirements

Author: <author name>

Date: <date>
Version: <version>

<Project> - Business Requirements Document

TABLE OF CONTENTS
TABLE OF CONTENTS.....................................................................................................2
AMENDMENT HISTORY.................................................................................................3
PROJECT OVERVIEW.......................................................................................................4
PROJECT SCOPE...............................................................................................................5
Stakeholders.....................................................................................................................5
Business Processes Affected............................................................................................5
Systems/Applications......................................................................................................5
Assumptions/Constraints.................................................................................................5
Risks................................................................................................................................5
Related Documents..........................................................................................................5
BUSINESS PROCESS FLOWS..........................................................................................6
<Business Process Name>...............................................................................................6
APPENDICES.....................................................................................................................9
Glossary...........................................................................................................................9

Page 2

<Project> - Business Requirements Document

AMENDMENT HISTORY
Version

Prepared By

Date

Description

Page 3

<Project> - Business Requirements Document

PROJECT OVERVIEW
<insert project overview here>

Page 4

<Project> - Business Requirements Document

PROJECT SCOPE
Stakeholders
Stakeholder Name

Company

Department

Business Processes Affected

The following businesses are in scope:
-

<list business processes>

The following business processes are out of scope:

-

<list out of scope business processes>

Systems/Applications
-

<list systems/applications>

Assumptions/Constraints
-

<list assumptions/constraints>

Risks
-

<list risks>

Related Documents
<Project Plan>
<Cost Benefit Analysis>
<Statement of Work>
<System Architecture Document>
<Technical Design Document>
<Test Plan/Acceptance Document>
<Training Package>

Page 5

Title

Contact Phone

<Project> - Business Requirements Document

BUSINESS PROCESS FLOWS

<Business Process Name>
Current State Process Flow
Step #
1
2
3
4
5
6
7

Actor

Step

Comments

Page 6

<Project> - Business Requirements Document

Future State Process Flow

Step #
1
3
4
5
6
7
8

Actor

Step

Comments

Page 7

<Project> - Business Requirements Document

Business Requirements
RQT ID
1

<rqt-id 3>

<rqt-id 4>

Name
Real time new
contact Pop Up
notification
Real time round
robin counselor
assignment
Ability to assign
new contacts to
counselors that are
signed in and skip
those not available
Auto refresh
capability

Description
As a new contact enters the
system a pop up
notification to the assigned
or on duty advisor appears
As new contacts enter the
system a counselor is
assigned in an automated
round robin fashion
As a new contact enters the
system the contact is
routed only to counselors
signed in and available.
When a new contact enters
a counselor queue the
contact will appear on the
top of the counselors
contact list upon the screen
automatically refreshing

<rqt-id 5>

Page 8

Priority

Stakeholder

<Project> - Business Requirements Document

APPENDICES
Glossary
Term

Definition

Page 9