Keshia Ellis B.A.

[H]
28 Ripple Street Brampton ON L6R 3S2 Tel: 647-268-0394 Email: elliskeshia@hotmail.com

SUMMARY OF QUALIFICATIONS

Highly organized, accurate and committed to professionalism

Works efficiently within a team based environment
Punctual & Dependable
Excellent oral and written skills, through experience creating and delivering presentations
6+ years of excellent administrative and customer service experience
Excellent organizational skills and ability to efficiently multi-task at a fast pace
Blackboard -LMS /Peoplefluent- LMS/AS400/Merlin/Windows 95/98/XP /Vista/ 8/PC Law/Best Case/ CCD Online
Microsoft Office 2003 to 2010, Specializing in Word, Excel, Outlook PowerPoint and Publisher, Articulate 13, Storyline 13, and
Adobe Captivate
Highly motivated, tenacious and results-oriented, with sense of personal pride
Valid Class G License and access to a vehicle on a daily basis

EDUCATIONAL EXPERIENCE
Oct /11

Paralegal (Accelerated) Diploma

SENECA COLLEGE, SCHOOL OF LEGAL AND PUBLIC ADMINISTRATION

Licensed Paralegal with the Law Society of Upper Canada

Curriculum included:

Immigration Law, Refugee Law, Legal Computer Applications, Advocacy, Contracts and Torts,
Legal Accounting, Tribunal Practice and Procedure, Administrative Law
Enhanced skills in Legal Drafting, Researching and Writing
Gained experience using various legal computer applications
Completion of over 50 hours observing courtroom & hearing procedures
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June /09

B.A. [H] Criminology and Law & Society

YORK UNIVERSITY
Emphasis in Socio-Legal Studies
Studied approaches to law using interdisciplinary resources as well as international and comparative
perspectives.
Developed excellent analytical research and critical assessment skills

WORK EXPERIENCE
Student Support Advisor

Oct/14- Present
HUMBER COLLEGE OPEN LEARNING CENTRE DEPARTMENT, CENTRE FOR TEACHING & LEARNING
Toronto, ON
Provide detailed information about the Colleges programs, services and procedures around online learning and the use of the Colleges
Learning Management System (LMS - Blackboard).
Assists students and faculty to the effective use of the LMS by responding to enquiries and providing comprehensive information.
Responsible for coordinating and scheduling societal project, Open Houses, Faculty Events and Continuing Education conference etc.
Create, develop and prepare training, self-help guides, tip sheets, and educational material for students and faculty.
Assist students and faculty with proctoring process (Virtual, Off-Campus and Test Centre Request) and final examination process.
Convert learning content to e-Learn platform and create social media communications.
Assist with administrative aspects of the Learning Management System (input data, run reports, trouble shoot and solve issues etc.)
Fulfil and process I.T. Tickets in regards to granting and revoking access, resetting course site and students with duplicate username.
Coach students and faculty who are new to online learning by facilitating general orientation sessions or specific application based
workshops.
Answer enquiries from faculty and prospective/current students via email, telephone or drop-in service.
Assist with clerical duties as need.

Work Experience Continued

Learning Specialist

Sept/13- Oct/14
Brampton, ON

GAMMA-DYNACARE MEDICAL LABORATORIES - LEARNING & DEVELOPMENT DEPARTMENT, HUMAN RESOURCES

Provided friendly and efficient customer service to internal and external clients in person and over the telephone
Assisted with routine LMS administration and provided technical support to LMS users
Converted new learning content to e-Learn platform
Assisted with administrative aspects of the Learning Management System (input historic data & training metrics; created/prepared
sessions, schedules, registrations; uploaded courses; tracked & logged training program progression & completion; run reports, etc.)
Prepared and promoted monthly Lunch n Learn programs
Provided support to the Gamma-Dynacare Learning Council
Reviewed and analyzed feedback on learning programs for continuous improvement purposes
Provided support to employees for learning and career development
Assisted with all administrative aspects of the enterprise-wide Tuition Reimbursement Program

Customer Service Representative

GAMMA-DYNACARE MEDICAL LABORATORIES CUSTOMER SERVICE DEPARTMENT
Provided friendly and efficient customer service to internal and external clients in person and over the telephone
Delivered information and clarification to customers and stakeholders
Relayed results in timely and polite manner to clients, physicians and other medical institutions
Resolved clients issues and complaints and ensured high client satisfaction and desirably outcomes
Resolved various operational and procedural problems as they arose
Performed various clerical functions as required
Worked independently in a high pressure, fast-pace and sometimes stressful environment

Regulatory Compliance & Insurance Paralegal

June /12- Sept/13

Brampton, ON

Oct/12- May /13

Brampton, ON

GAMMA-DYNACARE MEDICAL LABORATORIES LEGAL DEPARTMENT

Assisted with drafting & reviewing business related legal documents
Performed research and support VP Legal & Chief Privacy Officer
Monitored privacy compliance and coordinate privacy investigations
Coordinated and prepared insurance coverage, renewals, and changes etc.
Reviewed & edit lease contract for Specimen Collection Centre & Laboratories
Interacted with insurance brokers with respect to same.
Supported other functional areas as required with respect to ongoing and special projects
Ministry of Health and Long Term Care: Coordinated and prepared renewal of Laboratory and Patient Service Centre licenses; prepare
applications for PSC relocations, suspensions and abeyances etc.
Ministry of the Environment: Coordinated and prepared annual waste license renewals, update MOE on operational changes (as
required); and coordinated payment associated with license fees

Hearing Support Assistant

Sept/11- May/12
Toronto, ON

IMMIGRATION REFUGEE BOARD REFUGEE PROTECTION DIVISION

Provided administrative support service to management, refugee adjudicators, counsel and claimants
Delivered front line service to the general public in a quasi-judicial environment
Responded to various inquiries from internal and external clients in person and over the telephone in professional manner
Provided guidance and procedural advice to refugee claimants and legal representatives
Intake of documents ( PIF, Evidence and Disclosure) in accordance with guidelines and policies of the IRB
Assisted operations in initial file creation and prepared electronic files utilizing Nova Case Management system
Reviewed and analyzed Screening Forms in order to determine appropriate type of outgoing correspondence
Generated various documents pertaining to upcoming hearings and prepared disclosure packages for claimants and their counsels.
Updated and verified file information in order to maintain the file flow
Interdepartmental communication: Filtered correspondences made by counsel and adjudicators; completing adjudicator requests ;
composing correspondence requests for processing (using Outlook)

AWARDS & CERTIFICATES

Licensed Paralegal with the Law Society of Upper Canada

Alternative Dispute Resolution Certificate from Seneca College
Certificate awarded from young writers for published poem
Gamma-Dynacare Medical Laboratories Perfect Attendance 2009 ,2010, & 2012

EXTRACURRICULAR ACTITIVES
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GDML Guiding Coalition Team

Volunteer Babalola, Odeleye, Barristers & Solicitors Law Firm
Legal Studies Student Association
CUJAM
2014 World Partnership Walk
2015 Social Committee - Centre for Teaching & Learning

Brampton
Toronto
Seneca College
York University
Toronto
Toronto

References Available Upon Request