Ashley M.

Harmon

319 Flagstaff Circle Martinsburg, WV 25405

(301) 785-4425 ashleymarie.harmon@gmail.com

Objective

To obtain a career position that will utilize my strong analytical,

organizational and communication skills, as well as facilitate
continued growth and advancement in pace with performance.

Education

2011 2015

B.S., Investigative Forensics 3.50 GPA

Deans List

2002 2006

Personal
Attributes

Experience

University of Maryland

University of Maryland

Largo, MD

Adelphi, MD

B.S., Criminal Justice - 3.69 GPA

Deans List

Well organized; self motivated; always sees tasks to completion

Outstanding leadership skills and confident in ability to manage staff

Strong analytical skills; creative in resolving problems

Excellent interpersonal skills and team builder

Proficient in both written and oral communications

Ability to work independently with minimal supervision

02/07 - Present
University of Maryland Largo/Adelphi, MD
Assistant Director PeopleSoft Transfer Credit & Degree Build

As a manager, build a strong, collaborative, responsive, and

synergistic team that is available and able to respond to departmental
needs effectively and efficiently

Motivate
employees
though
effective
communication
and
performance feedback. Mentor staff to achieve UMUC goals as well as
develop their own career goals

Establish service level agreements and metrics to set expectations of

accountability within the team. Measure performance against the
metrics

Establish and use guidelines from best practices to develop

operational, procedural, and training documentation to support staff
and to establish consistency within the unit

Possesses a general understanding of the Academic Institution and

its various parts and interactions, including but not limited to:
Departments, Courses, Classes, Students, Curriculum, Transfers,
Degrees and Locations

Maintain meticulous documentation of program changes made after

the catalog was published, including but not limited to changes to
course lists, how subjects can be used in the degrees and changes in
requirements

Possesses the knowledge and understanding of functional concepts,

including knowledge of Student Records and Academic Structure and
Set up

Provides support for PeopleSoft bundle and team testing and

requirements definition

Develops test plans and test scripts in addition to existing records

that thoroughly test customizations and changes to the PeopleSoft
system

Assesses current trends in technology in education and develops

recommendations for Directors and other stakeholders

Coordinates with external resources and other institutions to develop

and maintain requirements for joint programs

Proposes and implements solutions for functional improvements

Meets with internal stakeholders and PeopleSoft users to assist in

developing policies for smooth implementation of changes to
technology

Engage the HEUG community and other resources for innovative

solutions for troubleshooting builds.

Create and enhance the degree build so that it is accurate and helpful
in supporting course planning and degree completion

Assist in the development and execution of degree build strategic

plans, prepare status reports, collect metrics and provide
recommendations for action

Assists with curriculum management and development

Functional Analyst II - PeopleSoft Functional Coordinator

Provides the Office of Registrar with ongoing functional support for

implementing and maintaining PeopleSoft functions related to degree
plans, degree audits, degree setup, updates, and patches and fixes

Creates academic curriculum requirements in PeopleSoft to assist in

the delivery of the Academic Advisement Report

Responds to the escalated email requests providing world wide

support which focuses on the strategic priority of supporting signature
academic programs

Provides PeopleSoft 9.0 support for Academic Advisement Reports

which includes data clean up, testing, requirement definition and
patch/fix updates

Provides quality assurance reviews for the Academic Advisement

Report and documents staff or technical errors

Develops degree builds for Student Affairs during the implementation

of PeopleSoft 9.0

Establishes graduate and undergraduate degree plans and degree

audits in the worldwide PeopleSoft Student Information System (SIS)

Facilitates the application of UMUC curricula to the functionality of

PeopleSoft

Manage special projects and delegate responsibilities to ensure

Business Solution goals are met

Creates and maintains training documents

Leads staff members while conducting training on policies and
procedures

Senior Transcript Evaluator

Developed and updated military training manuals and policy guides

Led overview assessment training of all new staff

Served as the department contact for discrepancies and changes to

student programs

Prepared detailed statistical productivity reports for management

Acted as a liaison between stateside staff and overseas staff

Analyzed excel spreadsheets for discrepancies with military student

information

Researched and evaluated military documents and transcripts to

ensure compliance with Department of Defense (DoD) contract
regulations

Advanced Transcript Evaluator

Developed and prepared training documents for presentation

Led training on academic policies and procedures to various
audiences

Trained new employees and evaluated their performance

Prepared detailed statistical reports for management

Acted as a liaison between internal departmental staff

Processed military documents to support ROTC students

Analyzed military records and transcripts to ensure compliance with

Servicemembers Opportunity Colleges (SOC)

Transcript Evaluator

Analyzed student academic records and determined if transfer credits

were applicable to a degree program

Created written transcript evaluations, articulation reviews, special

credit awards, and graduation clearances

Recorded and maintained statistical data on productivity

Established degree requirements that ensured students met their
academic goals

Undergraduate Academic Advisor

Maintained and provided accurate information on academic progress,

program requirements, policies, procedures and dates/deadlines

Conducted daily outreach to enhance student satisfaction and

maintain retention

Established student performance goals and tracked progress toward

meeting the goals

Designed and implemented departmental programs that increased

communication between students and staff

Computer Skills

Developed training programs for incoming staff

Proficient in Microsoft Office 2010, PeopleSoft SIS 8.0, PeopleSoft

9.0, Singularity/Hershey Document Management System, Adobe,
GoArmyEd, Artsys, Snagit 9, Internet Research