Christina Lawson

2030 S State Apt 1205 ~ Cell 773-383-5594 ~ HM 312-285-2626

~lawsc826@robermorris.edu
Summary
Strong interpersonal, communication and organizational skills with a keen ability to multitask a variety of
challenges and responsibilites. Known for tactful handling of sensitive and confidential information. Has
maintained a good reputation for dependability, honesty, dedication, and enthusiasm and has provided
premium service to both internal and external customers.
Education
Robert Morris University Chicago, IL
Bachelor of Professional Studies
Experience
Independent Agent Contractor, LiveOps 12/12-Present
Take inbound phone calls
Provide service to customers who have questions or would like to
place orders such as from infomercials or reservations.
Temporary Assignments
Application Associate, CPS, 03/2014-09/2014
Assisted families with successful completion of the Ready To Learn preschool
application at designated locations throughout the city of Chicago.
Followed strict guidelines and procedures to verify income, demographics, and
other sensitive information for successful and accurate completion of an
application.
Worked with school administrators, central office staff, networks, clerks, and
teachers to assist families in their successful completion of Pre-K applications.
Assisted in quality control checks for the application and selection processes.
Served as customer assistance and support to families requiring assistance with
the application process.
Troubleshooted issues regarding missing and/or conflicting data.
Performed other duties as needed.
Operations Processing Admin, JP Morgan Chase, Chicago IL 9/12-05/13
Prepared documents for processing
Validated information accuracy
Keyed Data into a computer terminal, retrieved information and updated files
Proofread work to ensure accuracy and completeness of all records
Office Assistant, Robert Morris University, Chicago, IL 04/2010-9/2011
Assisted in various projects thoughout the Career Services Department
Helped employees with the application process and sent paperwork to payroll
Trained other work study employees on front desk procedures
Greeted visitors and provided basic information to students regarding career
services and upcoming events
Contacted students directly about updating their paperwork and providing
necessary information
Reviewed files, records, and other documents to obtain student information in
respond to requests

Christina Lawson
2030 S State Apt 1205 ~ Cell 773-383-5594 ~ HM 312-285-2626
~lawsc826@robermorris.edu

Directed students to those who could assist them

Entered student data into excel spreadsheets
Maintained and updated filing either maually or using a computer
Answered telephones, directed calls and took messages