February 2016

2016 WWETT ShoW ISSuE
TM
PORTABLE RESTROOM OPERATOR

February 2016
www.promonthly.com
A VintAge
eVent
A hustling Wisconsin crew
gets in gear to service one of
the Midwests biggest collector
car shows Page 22
Dont Mess With texas

Houston entrepreneurs and longtime pals
transform a lagging restroom operation
into an ironclad success Page 14
In Business Since 1959
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February 2016
TABLE OF CONTENTS
8
From the Editor: Meet Me on the 50-Yard Line

The WWETT Show Kickoff is a perfect place to network with your
portable sanitation industry friends. - Jim Kneiszel
10
@PROmonthly.com
Check out exclusive online content.
12
Back at the Office: Should After-Hours Emailing Count as Work?

Expecting employees to answer too many late night messages is not
an LOL matter it could cost you overtime pay. - Judy Kneiszel
14
PROfile: Dont Mess With Texas

Houston business entrepreneurs and longtime pals combine skills to
transform an underperforming portable restroom operation into an
ironclad success. - Peter Kenter
COVER STORY
22
On Location:
A Vintage Event
Hustling Wisconsin crew puts it in high gear
to service one of the Midwests oldest and
largest collector car shows. - Ken Wysocky
ON THE COVER: Packerland Portables counts the Iola Old
Car Show in rural Wisconsin as its biggest annual event. Owner Wade Pennau is shown in the car corral with some beautiful
vehicles, including a restroom service truck built by Imperial
Industries with a Masport pump. (Photo by Jim Kneiszel)
30
2016 WWETT Show: Time to Unwind

Country music singer Jerrod Niemann ready to give WWETT Show
attendees, exhibitors a great show. - Cory Dellenbach
34
WWETT Spotlight
Lifting bracket option on T.S.F. Company freestanding sink adds value
for construction site placements. - Craig Mandli
38
PRO Business: 4 Steps to Turn Around an Irate Customer

Your customer is mad as hell and he wants some answers. Learn how
to defuse any customer complaint and get them back on your side.
- Joe Curcillo
42
46
50
PRO Forum: What Erases Graffiti Pencil Marks?

From Goof Off to Magic Erasers, PROs share their tips to remove
stubborn marks from restrooms.
PSAI News: Tag(line) Youre It!
The positive impact of portable sanitation is explained in a few words.
- Karleen Kos
In the Garage: Follow These Tips to Keep Your Windshield Clean
A well-maintained wiper and washer system will keep you safe when
the next snow- or rainstorm hits while youre working a route.
- Ed Wodalski
COMING NEXT MONTH March 2016

PROfile: Serving construction clients in North Carolina
On Location: U.S. Visit of Pope Francis
February 2016
Portable Restroom Operator
TM
P O R TA B L E R E S T R O O M O P E R AT O R
www.promonthly.com
Published monthly by
COLE Publishing Inc.

1720 Maple Lake Dam Rd. PO Box 220
Three Lakes, WI 54562
Copyright 2016 COLE Publishing Inc.
No part may be reproduced without permission of the publisher.
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SUBSCRIPTION INFORMATION: A one-year (12 issue) subscription to
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and $120 per year outside of the United States. To subscribe please visit
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2016 WATER & WASTEWATER EQUIPMENT,

TREATMENT & TRANSPORT SHOW
Education Day: Wednesday,
February 17, 2016
Show Days: Thursday - Saturday,
February 18-20, 2016
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ADVERTISERS
COMPANY
PAGE
A
Advanced Containment
Systems, Inc. ............ 54
Allied Graphics, Inc. ...... 44
Amthor International ..... 43

Armal, Inc. .................... 45
Armstrong Equipment,
Inc. .............................. 9
B
Best Enterprises, Inc. .... 51
Black Tie Products, LLC 23
C
Century Paper &
Chemicals .................. 13
Classifieds .................... 53
Comforts of Home Services,
Inc. ........................... 52
February 2016
PAGE
COMPANY
PAGE
CPACEX ........................ 36
Crescent Tank Mfg. ....... 46
Imperial Industries ......... 32
D
Dynamic Decals &
Graphics, Inc. ............. 54
E
Extreme-Jon .............. 20
F
F.M. Manufacturing, Inc. 48
Five Peaks ..................... 31

FlowMark Vacuum Trucks
................................. 36
Fruitland Manufacturing ..17

H
Heffernan Insurance
Brokers .......................42
J
The Pros E
Like us on
Facebook
*As of January 31
COMPANY
PAGE
Liquid Waste Industries,

Inc. ........................... 13
dge
J & J Chemical Co. ........ 15
Lock America, Inc. ......... 34

LunarGlo ....................... 44
J. C. Gury Company, Inc. 27
M
Marketplace ................. 53
K
KeeVac Industries, Inc. .... 6
Kentucky Tank, Inc. ....... 19

Kros International USA .. 13
L
Lely Tank & Waste
Solutions, LLC ........... 21
Liberty Financial Group,
Inc. ........................... 27
www.keevac.com
Industries, Inc.
T0216
February 2016
in this issue
COMPANY
866.789.9440
CUSITEC Custom Tanks

and Trailers
Johnny Mover Trailer Sales
McKee Technologies Inc./
Explorer Trailers
Slide-In Warehouse
Surco Products
Water Cannon, Inc.
Masport, Inc. ................... 3
COMPANY
PAGE
National Vacuum
Equipment, Inc. ......... 25
PAGE
Pik Rite, Inc. .................... 5
Ronco Plastics ................48

S
PolyJohn Enterprises,
Inc. ............................ 55
Safe-T-Fresh ................. 49
Sansom Industries LLC
................ 35, 37, 39, 41
PolyPortables, LLC ........ 56

PortaLogix .................... 54
Portable Sanitation
Association International
................................. 47
R
R.A. Ross & Associates NE,
Inc. ........................... 40
Rich Specialty Trailers ... 27
Mid-State Tank/
Arthur Custom Tank ... 44
N
COMPANY
Robinson Vacuum Tanks 40

Roeda Signs & ScreenTech
Imaging ................... 19
Satellite Industries ........ 11

Screenco Systems LLC ... 9
T
T.S.F. Company, Inc. ........ 2
Tank World Corp ........... 10
Thieman Tailgates, Inc. .. 19
Tidy Services ................ 48
V
VARCo ............................. 33
W
Walex Products Company,
Inc. ............................. 7
Choose Your Partners Wisely.

When youre picking a teammate, you look for a person with talent, whos competitive, someone
that can help you win the game. Choosing a teammate is much like selecting a business partner,
you choose based on their performance, their experience and the relationship youve built. With
Walex Products Company as your partner, you can count on a full line of performance products,
over 27 years of industry experience and a dedicated team to help you grow your business.
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2015 Walex Products Company, Inc. All Rights Reserved.
www.walex.com
FROM the EDITOR

February 2016
Contact us: PRO strives to serve the portable restroom industry with interesting and
helpful stories. We welcome your comments, questions and column suggestions and
promise a prompt reply to all reader contacts. Call 800/257-7222; fax 715/546-3786;
email PRO editor Jim Kneiszel at editor@promonthly.com.
Meet Me on the 50-Yard Line

The WWeTT ShoW KicKoff iS a perfecT pLace To neTWorK
WiTh Your porTabLe SaniTaTion induSTrY friendS
by Jim Kneiszel
he 2016 WWETT Show has arrived, and the biggest event in wastewater
will create a bonanza of networking opportunities for PROs in
attendance, their valued business partners exhibiting products
and the editor of your trade publication. If youre in Indianapolis now (Feb.
17-20) and headed over to the Indiana Convention Center for the WWETT
Show opening, I want to hear from you right now.
There are a number of ways to reach me in Indy. Call or text me at
920/328-8692. Send an email to editor@promonthly.com. Or go to the
WWETT Show registration area and ask one of the friendly COLE Publishing
representatives to track me down.
I view the WWETT Show as a unique opportunity to meet face to face
with contractors from across the country and beyond. Many of my most
meaningful business relationships in the portable sanitation industry have
been forged at our annual February gathering. Im sure thats true for all
of you, too. We can enjoy a conversation over lunch. We can discuss new
technologies seen on the exhibit floor. I can meet your family members or
crew leaders you bring along to Indy.
And this year theres an exciting new way for us to get together and talk
shop: the WWETT Show Kickoff Party at Lucas Oil Stadium, held between
5-8 p.m. on Wednesday, Feb. 17, and Thursday, Feb. 18. The show organizers
from COLE Publishing wanted to provide another venue for attendees and
exhibitors to network, and they came up with an over-the-top idea: bring
everyone together on the 50-yard line inside the home of the Indianapolis
Colts. How cool is that?
So after a day of Education Day seminars, and again after the first full
day of exhibits being open, you can head down to the football field and
spend time with your closest 10,000 friends in the wastewater industry. Cold
beverages and snacks will be served around the popular COLE Pub truck,
and exhibitor sponsors will have displays to check out.
TALKING POINTS
Ill be on hand both evenings. So lets have a chat. About what? Id enjoy
exchanging ideas on a variety of timely topics that have an impact on your
portable restroom business, such as:
Thriving in a competitive marketplace: Do you face enormous
competition in your territory? Are some PROs what you would call cut-rate
or low-ball contractors? If so, what techniques have you developed to deal
with this business-stifling phenomenon? I can share what PROs tell me
about dealing with this revenue-crushing threat.
How do you hire enough good workers? This issue has been coming
to a head over the past few years as contractors continue to rebuild in a
healthy economy. Competition for workers can be fierce in many parts
February 2016
I view the WWETT Show as a unique opportunity to meet

face to face with contractors from across the country and
beyond. Many of my most meaningful business relationships
in the portable sanitation industry have been forged at our
annual February gathering.
of the country, and Id like to hear your thoughts about recruiting and
retaining employees. Lets start an informal roundtable discussion between
the hash marks.
Interesting service diversification plays: What products and services
have you added in recent years designed to roll up more revenue from each
of your regular, satisfied customers? Im hearing about a lot of synergies
between restrooms and certain site services like party rentals, storage
containers and mobile offices. Find out what other contractors are doing.
Looking ahead to your next vacuum rig: Whats your favorite
new accessory on service trucks? Do you have tips to make trucks more
ergonomic and easier to use for your technicians? Whats the perfect balance
of waste and freshwater capacity to serve your business? Get tips from other
successful PROs.
Raising the industrys image: No matter how hard PROs try, it seems
theres a lingering poor public image for portable restrooms. Lets talk about
ways to combat that through no-compromise clean service and drivers with
a more professional appearance. PROs can share their ideas on how to build
up the industry.
GET ONTO THE PAGES OF PRO
An important part of my WWETT Show networking experience is
identifying companies to feature in the magazine throughout the year. I
often receive emails from contractors asking how they can be considered
for a cover story in PRO. I enjoy explaining the publishing process to them
and subsequently working with some of the top-notch folks in the industry
on stories.
If you are interested in seeing your company featured, lets talk about it
during the WWETT Show. Here are some of the ways you can show off your
hardworking crew and capable equipment in the magazine:
PROfile: We look for a wide variety of contractors to include in our PROfile
feature, from the seasoned veterans whove been providing restrooms for
40 years to the fresh, new PROs just starting out. Each contractors story
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has something important to contribute to the advancement of the industry.

We enjoy bringing those stories to life through words and photos. Youll be
proud to see the efforts of you and your workers recognized in a national
publication.
On Location: I want to hear about your biggest and most unique special
event service planned for 2016. It might be something huge like placing
thousands of restrooms at a major national special event. Or it might be
your hometowns biggest summer festival or fair. Wed love to tell the world
about your big project and how your crew pulled it off.
PRO Rides: Are you ordering a new vacuum truck at the WWETT Show?
Lots of restroom operators do every year. Tell me about it and well give it
a full-page spread in our PRO Rides feature. Seeing your new rig in print,
complete with personalized graphics and a showroom shine, reflects the
professionalism of your company. It also gives props to the many industry
craftsmen who put your truck together.
In the Garage: PROs are dedicated to the service side of the business,
but they are also passionate about their equipment. Are you looking for ways
to improve maintenance of your vehicles? Are you interested in the latest
add-ons that make work trucks more convenient and safer to use? Lets
explore ideas about improving trucks and equipment you use on a daily
basis through our In the Garage feature.
ITS YOUR TURN
So Im counting on you to look me up at the WWETT Show and share
your thoughts about the dynamic portable sanitation industry. Your input
will help us continually improve the magazine and stimulate important
discussions about professionalism and profitability for PROs.
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promonthly.com
February 2016
Tank World Corp

Hinos, Freightliners &
Internationals IN STOCK &
READY to Build to Your Specs
@ PROmonthly.com
Visit the site daily for new, exclusive content. Read our blogs,
find resources and get the most out of PRO magazine.
Policy Update
Social Media
Storm
Your company is probably
active on social media but
even if it isnt, your employees
probably are, and what they
say ultimately reflects on your
brand. You cant censor them, but describing expectations of behavior
in your employee handbook can minimize your risk of employees
damaging your companys reputation. Check out these policy suggestions. promonthly.com/featured
Overheard Online
Free Advice
The hours Tips From

arent exceptionally the PROs
generous and often You may have seen some of the PRO Tips
on promonthly.com last year. Our
when our trucks featured
goal is to
arrive, they face help you
make your
long line-ups.
business
0 Fresh
How to Deal With Waste

Transfer Site Bottleneck
promonthly.com/featured
Building a Brand
Media
Marketing
WE are a Builder
NOT just an Assembler
Parts and Accessories In Stock
www.tankworld01.com
12001 W. Peoria Ave
El Mirage, AZ 85335
10
February 2016
Jerrys cell 623-680-2037

jkstanks1@gmail.com
Office 623-536-1199
Fax 623-935-4782
tankworld01@gmail.com
It may not seem

like an easy
fit for pumpers
and portable
restroom operators
to tout their services
online. But with todays younger consumers increasingly using these channels for
everything, its a must. Turning likes into
customers is difficult; but word-of-mouth
referrals are becoming social-media
referrals and eventually your marketing will
probably have to change. Here are some
pointers on becoming social savvy.
the best it can

be by providing
practical advice
from operators,
for operators. Got some great
advice to share? Submit your own tips to
kim.peterson@colepublishing.com. See
other tips online.
emails and alerts

Visit PROmonthly.com and
sign up for newsletters and
alerts. Youll get exclusive content
delivered right to your inbox, and youll stay
in the loop on topics important to you!
connect
with us!
Find us on Facebook
at facebook.com/PROmonthly
or Twitter at twitter.com/PROmonthly
BOOTH
4034
BACK at the OFFICE

February 2016
Writer Judy Kneiszel has operated her own small business for 20 years and is familiar
with the many rewards and challenges of business ownership. Write to her with
questions, comments or topic suggestions at thewordhouse@ameritech.net.
should after-hours Emailing count as work?

ExpEcting EmployEEs to answEr too many latE night mEssagEs
is not an lol mattEr it could cost you ovErtimE pay
By Judy Kneiszel
echnology has obviously changed how people work. Company-issued

smartphones and laptops to workers provide flexibility that benefits
both employee and employer. As the use of technology has become
integrated into jobs, however, electronic devices seem to have created a perpetual workplace. And this, if youre not vigilant, can become costly for you
as a business owner.
The number you have reached
If youve ever logged on to your laptop or smartphone with the intention of quickly checking your work email and looked up an hour or two later,
you know how time can fly when youre in cyberspace. As a business owner,
being on-call comes with the territory, but you cant expect the same dedication from workers unless youre willing to pay for their time.
Consider how frequently you call, email, text or message employees
after hours during what should be their personal time. Do you expect an
immediate response? The very occasional and truly quick question is one
thing, but if all the after-hours and offsite communications add up to significant time, this could be counted as work time for an exempt (hourly) employee. Face it, an employee is not having a 15-minute conversation with
you via text message because they want to be your BFF. They think they have
to keep responding to continue being your employee.
How big of a problem is off-hours work becoming? Its not just disrupting family dinner, its disturbing the Department of Labor. Federal labor regulators have reported that they may revise a standard governing the amount
of work time outside regular work hours that is considered too insignificant
to require compensation.
According to the Fair Labor Standards Act, hours worked are all
hours an employee participates in work-related tasks benefiting the employer that the employer is aware of. What does that mean? The legal
language says the employer suffers or permits the employees work.
This means time the employee is allowed to work, as well as the hours
they are required to work, regardless of location. The bottom line is its
your responsibility to make sure employees arent putting in too much
unpaid work time, including time spent on electronic devices after official work hours.
have a clear company policy
Make sure after-hours work-related calls, texts and emails to hourly
employees are reserved for true emergencies. Nothing that can be put off
until the employee is on the clock should be discussed after hours. Make
sure this policy is clear to all employees. Salaried employees should not give
hourly employees the impression that they have to be on-call and ready to
respond every time they have a 2 a.m. brainstorm.
12
February 2016
Just having a policy against off-the-clock work isnt enough. Sometimes

its impossible to avoid. Also have a record all time worked policy and
reiterate that this includes work done at home via company-issued smartphones or laptops.
If there is a lot of off-hours work or communication happening, come
up with a system for hourly employees to track their work activity outside of
normal business hours and be compensated for it.
When possible, provide advanced authorization if you really do need
an hourly employee to work from home after hours. Also, train supervisors
that they are obligated to report to management any off-the-clock work
they observe by hourly employees. This will nip the problem in the bud.
If employees work different hours from each other, a simple way
to reduce off-the-clock electronic communication is to instruct workers that when they send an email to an hourly employee after hours they
should put a directive in the subject line asking the recipient to respond
when they return to work. This, of course, is for non-emergency communications.
more workers are becoming eligible
Questions regarding overtime work via devices are likely to become
more common as the federal government considers changes to the rules
governing who is eligible for overtime pay.
Proposed rule changes likely to go into effect this year will increase
the number of workers who fall under the protection of the Fair Labor
Standards Act by bumping up the salary threshold at which workers are
eligible for overtime pay. That salary level has been around $23,000 a year
but is likely to be raised to more than $40,000 a year. That means someone
making $35,000 a year made too much to be eligible for overtime in 2015
but may be eligible for overtime in 2016 if he or she works more than 40
hours a week.
Those newly eligible workers higher up the pay scale generally have
more responsibility and are more likely to have a company-issued smartphone or laptop. They could therefore be owed overtime pay when the
late night minutes spent chatting about the next days work schedule start
adding up.
iTs jusT common sense
While technology is sophisticated, regulating its off-hours use is common sense. If workers are spending significant time off the clock working via
electronic devices and can document it, they should get paid for it. Having
that front of mind may just help you get a little more R and R as well. After
all, it takes two to text.
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February 2016
13
FILE
Texas Waste Co. owners Travis Vargo,
left, and Doug McReaken. The company
runs several vacuum rigs, including a
Hino truck from FlowMark.
(Photos by William Chambers)
Dont
Mess With
texas
Houston business entrepreneurs and

longtime pals combine skills to transform an
underperforming portable restroom operation
into an ironclad success By PeTer KenTer
cquiring portable restroom company Texas Waste Co. was only the
beginning of a formula for success that saw its new owners modernize operations, upgrade service levels, rationalize routing and completely rewrite contracts that worked against the business.
Travis Vargo, an attorney, and Doug McReaken, an entrepreneur with
a background in information technology and human resources, have been
friends for almost 20 years since attending Texas Tech University together.
Weve wanted to own a business together for quite a while, says Vargo.
McReaken is a member of Vistage, a business entrepreneurial group,
where he heard the business was for sale. Texas Waste was founded in 1999
in Alvin, 30 miles south of Houston. Vargo liked the future possibilities for
container and fencing rentals to build new revenue streams. McReaken
looked at the business assets and ran financials and projections.
(continued)
14
February 2016
Texas Waste Co.

Alvin, Texas
Owners: Doug McReaken,

Travis Vargo
Founded: 1999
(purchased by current owners in 2013)
Employees: 18
Service Area: Houston; Brazoria and Galveston counties
Services: Portable sanitation
Website: www.texaswasteco.com
Texas
Left: Technician Charley Richey returns

the vacuum hose to his service truck, a
Hino outfitted with a FlowMark tank and
Masport pump.
Below: Technician Chris Farias, left,
speaks with Charley Richey before heading
out to a job site with a Hino vacuum truck
with a FlowMark tank and Masport pump.
We were looking for a company

where we could improve the quality of
service, policies, sales and marketing,
put a solid infrastructure into place, and
exponentially grow it, McReaken says.
We knew we could take on the area
competition and create predictable
recurring revenue.
Adopting stronger
contracts will
raise the bar of
professionalism
and get customers
to expect an
industry standard
regarding terms
of service and
payment. You need
to condition them
on first contact as
to what they can
expect.
TAKING STOCK
The deal closed in August 2013,
and the owners got straight to work
at the 5-acre facility. Business assets
included: roughly 300 restrooms
mostly PolyJohn and some Five Peaks;
10 250-gallon holding tanks from
PolyJohn; and five stand-alone handwash stations from PolyJohn. The sale
also included two vacuum trucks: an
TrAvis vArgo
International 2300 (quickly liquidated)
and a 2006 Ford F-550 with a 700-gallon
waste/200-gallon freshwater steel tank and an engine-driven pump by
Jurop/Chandler.
A third of the restrooms were in good shape, a third passable, and a
third in bad shape, says Vargo. We cannibalized 35 units to build 275 that
were good to go.
Vargo began to tighten up the company contracts, rewriting vague
clauses to clarify responsibilities of both supplier and clients, and providing
the company with greater leverage in settling disputes. McReaken began
to revise accounting, scheduling and reporting policies and procedures.
He temporarily moved dispatch to his own offices in nearby Pearland,
leveraging the infrastructure of Media Riders, a staffing agency owned and
operated by his family.
A supervisor was hired to oversee the companys two employees
however, both left within six months.
We needed to take it to the next level, and they had difficulty adapting,
says McReaken. They were still faxing invoices and had no interest in using
either software or new technology.
16
February 2016
BOOTS ON THE GROUND

Vargo and McReaken also worked to bridge the gap between ownership
and boots-on-the-ground expertise, registering for the 2014 Water &
Wastewater Equipment, Treatment & Transport (WWETT) Show.
We split up the room, and learned all we could about the units,
the trucks, the pumps, the capacities, the prices, and what similar-sized
companies were doing on the other side of the country, says Vargo.
We took an alpha male approach and walked up to anyone who looked
successful and asked what made them successful, and about any mistakes
they might have made along the way. The pumper community proved to
be very helpful.
Initially, the company covered a territory about 20 miles around the
Alvin operations yard, including Houston.
However, we started to get phone calls with warm and fuzzy promises
of increased revenue that inched us out of our territory into west Houston
and other locations, says Vargo. We became obsessed with growing so fast
that we were chasing contracts farther afield without increasing prices to
cover costs.
Realizing the business required a management voice with more
experience, the owners brought in Jason Kelley as a consultant in August
2014. Kelley is an ex-officer with the U.S. Marine Corps and possesses a
long history of working with service-oriented businesses, including waste
services and portable restroom operations. After 30 days, he was hired full
time as company president and operations manager.
I have a very lean approach to management, says Kelley. Thats
(continued)
BOOTH
6007
essential for a company starting from a smaller fleet and customer base.
The owners give me a lot of operational control as we continue to take the
business from recovery into growth. I also take a very structured approach
to human resources, making sure that everybody is pulling their weight and
providing regular feedback.
TRIMMING THE SERVICE AREA
Analyzing operations, the management team decided to trim the
service area.
You can drive revenue with unhealthy growth, but that isnt profitable,
says Kelley. We told clients on the service fringe that rates were going up.
Many left, but a few stayed on. Were now focused on route density to drive
profit to the bottom line.
Today, the company has built its service area around recurring anchor
clients. It largely covers a client-dense triangular area covering Houston,
south to Alvin and then 35 miles southeast to Galveston. About 80 percent
of the client base involves longer-term accounts, including natural gas
facilities, construction sites, pipeline construction operations, seaports and
parks. About 20 percent includes events, such as fairs and weddings.
Texas Waste Co.s biggest

Above: Charley
Richey cleans a row
event has been the Texas Crawfish
of Satellite Industries
and Music Festival, held in spring,
Tufway
restrooms in the
north of Houston. The challenging
company yard.
event hosts up to 37,000 people
across two subsequent weekends
Right: Charley Richey,
left, helps technicians
beginning in late April. It uses as
Jeff Gillory and Nacho
many as 120 units and 15 handwash stations, and requires two Ortiz unload the Satellite
restrooms from a flatbed
service runs per day.
Dodge truck used for
The business now employs
deliveries.
18 workers, including a full-time
mechanic. It fields 433 portable restrooms. The 258 from
PolyJohn are used for construction sites. Special events are served using
171 units from Satellite Industries, and four pink units by PolyJohn. An
additional 11 ADA-compliant units are from Satellite and PolyJohn. Highend rentals are served by six High Tech II units from Satellite and a pair
of two-station Porta-Lisa trailers manufactured by JAG Mobile Solutions.
The company offers 17 stand-alone hand-wash stations by Satellite.
Distributor Matera Paper supplies Kutol Soft & Silky soap and ARCOT
deodorizer.
18
February 2016
The law and the profits

If you write your own portable restroom contracts, chances are they
contain holes big enough to drive a vacuum truck through them. As a
business attorney and co-owner of Texas Waste Co., Travis Vargo wants
PROs to make sure their contracts are working for them.
Adopting stronger contracts will raise the bar of professionalism
and get customers to expect an industry standard regarding terms of
service and payment, says Vargo. You need to condition them on first
contact as to what they can expect.
For example, he notes that some clients who want to exit a restroom
contract make unsubstantiated claims about substandard service.
Our contracts contain two agreements, one for service and one
for rental, he says. If they complain about the service without cause,
theyre still on the hook for rental and theyre free to contract with a
third-party service provider.
The Houston area is subject to hurricanes. We require the customer to return the unit in a condition substantially similar to the one
in which it was delivered, says Vargo. If the unit is destroyed by high
winds because the client failed to secure it, the cost of replacing it is
their responsibility.
Likewise, clients who block access to units will receive an off-route
service call only at a premium to the original contract.
Texas Waste Co. has also incorporated a clause prescribing interest
charges on unpaid accounts.
All you want is to be paid what youre owed, says Vargo. If youre
negotiating on the original amount, youre discounting your profit. This
way you can negotiate the interest charge and still recover your profit
its an extra chip in your stack.
PUMPING UP
The Ford F-550 is still
pumping, but the fleet has
expanded to include four
additional trucks, all with
aluminum tanks: a pair of 2013
Hinos, one offering 1,500 gallons
waste/500 gallons freshwater and
a Moro USA pump from FlowMark
Vacuum Trucks, the other with
1,000 gallons waste/500 gallons
freshwater with a Jurop/Chandler
pump from Satellite; a 2013 Ford
F-550 with 442 gallons waste/178
gallons freshwater and a Conde
pump (Westmoor Ltd.) from
Satellite; and a 2001 Ford F-350
offering 300 gallons waste/125
gallons freshwater and a Masport pump from Imperial Industries.
A 1999 Dodge 2500 pickup is used for deliveries. It hauls portables using
two trailers built in-house, each carrying as many as 10 units. An additional
12-unit trailer was supplied by F.M. Manufacturing.
Accounting and routing software is supplied by Clear Computing
software for service management and dispatch, purchased following the
2014 WWETT Show.
(continued)
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February 2016
19
We have one in Galveston and one operated by the Gulf Coast Waste
Disposal Authority in Pasadena, just east of Houston, says Kelley. We need
to dump twice on Monday and once a
day for the rest of the week. However,
You can drive
hours are sometimes irregular and often
revenue with
theres a lineup of trucks at the site. Its
unhealthy growth,
a bottleneck that ties up our equipment.
but that isnt
One bad apple can cripple you after doing The crew at Texas Waste
poor service for two weeks, says McReaken. removes the engine from
The tracking and routing functions help us to a Ford F-350 for repairs.
Nacho Ortiz, right, and Jeff
provide quality assurance and make us proactive
Gillory work in the shop.
instead of reactive. A simple customer relations
management function allows us to track calls, and it interfaces nicely with
QuickBooks. Operators can also place notes about whether a service call was
blocked by the client and who should bear the cost of additional service.
One of the challenges to growth for the business is a lack of waste
transfer sites.
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profitable. We
Kelley, McReaken and Vargo
told clients on the
maintain open lines of communication
service fringe that
and meet by conference call every
Tuesday afternoon. While the owners set
rates were going
policy, Kelley helps adjust those policies
up. Many left, but
to daily business practices. He recently
a few stayed on.
convinced the owners that it was time to
Were now focused
write off some bad debt accrued during
early stages of the takeover.
on route density to
Sometimes its tough to lose that
drive profit to the
bad debt because it looks like potential
bottom line.
revenue when its on the books, says
Kelley. It costs money to chase down
JAson Kelley
debts that arent collectible. You have to
take the short-term hit to your top-ofline revenue and move on from there.
However, a combination of solid service and an aggressive in-house
sales strategy continues to drive business.
Our revenue has grown by more than 10 times than what the company
was bringing in when we bought it, says McReaken. With a professional
attitude to contracts and an eye to increased route density, our profits are
following suit.
MORE INFO
ARCOT Manufacturing Corporation
713/413-9700
www.arcotmanufacturing.com
Clear Computing
888/332-5327
www.clearcomputing.com
F.M. Manufacturing, Inc.
877/889-2246
www.fmmfg.com
(See ad page 48)
Five Peaks
866/293-1502
www.fivepeaks.net
(See ad page 31)

855/653-8100
www.flowmark.com
(See ad page 36)
Hino Trucks
248/699-9334
www.hino.com
Want
to know
more?
20
Contact Richard Zulak at

info@extrme-jon.ca or by
phone 1-800-563-6159 or
780-886-0692
February 2016
E-
EXTREM
Imperial Industries, Inc.

800/558-2945
www.imperialind.com
(See ad page 32)
JAG Mobile Solutions, Inc.

800/815-2557
www.jagmobilesolutions.com
Jurop/Chandler
800/342-0887
www.chandlerequipment.com
Kutol Products Company
513/527-5500
www.kutol.com
Masport, Inc.
800/228-4510
www.masportpump.com
(See ad page 3)
Moro USA, Inc.

800/383-6304
www.morousa.com
PolyJohn Enterprises, Inc.
800/292-1305
www.polyjohn.com
(See ad page 55)
Satellite Industries
800/328-3332
www.satelliteindustries.com
(See ad page 11)
Westmoor Ltd.
800/367-0972
www.westmoorltd.com
ON LOCATION
Bright 50s chrome is found in

abundance at the Iola Old Car
Show. (Photos by Jim Kneiszel)
A Vintage
Event
THe JOB: Iola Old Car Show

LOCATION: Iola, Wisconsin
THe PRO: Packerland Portables
Wautoma, Wisconsin
Hustling Wisconsin crew puts it in high gear to

service one of the Midwests oldest and largest
collector car shows By KeN WysOCKy
THE TEAM
Wade Pennau is the owner of Packerland Portables in Wautoma,
Wisconsin. His wife, Tammy, assists with the Iola Old Car Show, along
with his father, Steve, and his son, Casey, 23, who drives a large vacuum
truck. Regular route drivers Mike Meyer and Matthew Pingel each
drive one of the two vacuum trucks required to handle daily restroom
service; Mikes wife, Christine, helps Mike. Two other regular route
drivers, John Wenzel and Jake Roberts, also pitch in on a rotating basis.
Employee Neville Harris cleans and preps restrooms in the companys yard, and dispatcher
William Pierotti keeps things humming in an orderly fashion, says Pennau.
COMPANY HISTORY
A serial entrepreneur who also owns a car wash, a bike shop, a septic pumping company,
an equipment and party rental outfit, and a ministorage facility, Pennau got into portable
sanitation in 2000 when he bought an existing restroom business in Wautoma to complement
the equipment rental business (Wautoma Rental Center). Pennau, 44, continued to grow
the company through acquisitions by purchasing another restroom company and a septic
service company in 2013 and 2014. The company now employs 11 people.
(continued)
22
February 2016
Part of the Packerland Portables crew

assembles to provide service at a special event.
The group includes, left to right, John Wenzel,
Matthew Pingel, Tammy Pennau, Christine
Meyer, Mike Meyer and Wade Pennau.
Left: Visitors to the car corral check

out everything from old farm trucks
to popular muscle cars.
To service customers, Packerland

runs three vacuum trucks built by Imperial
Industries Inc. and each equipped with
a pump made by Masport Inc.: a 2010
Dodge 5500 with a 575-gallon waste/300gallon freshwater steel tank; a 2006 GMC
4500 with a 775-gallon waste/400-gallon
freshwater aluminum tank; and a 2005
Ford F-550 with a 575-waste/300-gallon
freshwater tank. Packerland also owns
a 1998 Dodge 2500 with a 200-gallon
waste/100-gallon slide-in steel tank with
a Conde pump from Westmoor Ltd.; its
used as a backup truck.
In addition, the company also owns 600 restrooms, most from
PolyPortables and some from Satellite Industries Inc. and T.S.F. Company
Inc. That includes 16 handicapped-accessible units and four ADA-compliant
units from T.S.F. In addition, Packerland offers 20 hand-wash stations made
by T.S.F. and PolyPortables. Packerland also owns a self-fabricated shower
trailer, fashioned from a semi-trailer,
and two PolyPortables urinal units. For
restroom transport, the company uses
a trailer from McKee Technologies Inc.
and units fabricated in-house.
THE MAIN EVENT
Established in 1972, the Iola Old Car
Show (www.iolaoldcarshow.com) held
every July is one of the Midwests largest
and oldest auto shows. It hosts about
120,000 spectators during its Thursdaythrough-Sunday run and features more
than 2,000 show cars, 4,400 swap spots,
a car corral for selling vintage cars, and
1,600 campsites, all spread across 300
acres in central Wisconsin.
Its our biggest special event sort
of like our Super Bowl, Pennau says.
24
February 2016
This unidentified older unit is

repurposed as a mobile ATM where
visitors can get some quick cash to
buy items from vendors in the parts
swap areas at the car show.
Above: This Satellite Industries unit is tucked

between vendor spaces at the Iola show.
Numerous vendors order individual units from
Packerland for their personal use.
Left: A tarp is used to screen a PolyPortables
urinal unit from view. Urinal units have been
a big hit at the car show because they allow
lines to cycle more quickly.
BY THE NUMBERS
For the show, Packerland delivers
about 200 restrooms, including three
handicapped-accessible units and two
urinal stations. We use the urinal stations
Its a lot of long hours. at a couple special events each year,
Pennau explains. It takes a little extra
But the car show staff
work to set them up, because they require a
is very easy to work
privacy screen on both ends. The company
with, which helps
also provides two shower trailers; one was
hand-fabricated by Packerland out of a
make it a success.
semi-trailer and the other unit was rented
On our end, our guys
from Thunder Showers LLC.
are invaluable.
Just about every employee contributes
to servicing the show. Packerland starts
Everyone does their
delivering restrooms on the Sunday before
part and it all comes
the event begins, using three trucks and
out pretty easy.
three trailers. The deliveries require either
an 18- or a 40-mile one-way trip, depending
WAde PeNNAu
on which of the two equipment yards the
units are coming from (either Wautoma or
Waupaca, Wisconsin). Each truck makes four round-trips and deliveries are
completed by Tuesday, Pennau says.
The restrooms are located all over the grounds in clusters, ranging in
size from two units to 12 or 14 in a group, Pennau says. The show organizers
have got the restroom locations down pat.
(continued)
BOOTH
2201
Purple units from PolyPortables are a preferred choice for

Packerland Portables. This L-shaped bank of restrooms served
a large vendor area at the car show.
It gets pretty congested on

the show grounds, so you
need good drivers. You do
the best you can. No one
jumps right out of your way.
But our guys are real good
about it theyre very patient
and take their time.
WAde PeNNAu
Christine Meyer
carries a bucket of
wash water from her
Dodge service rig built
by Imperial Industries.
Technician Mike Meyer pumps out a
KEEPIN IT CLEAN
row of restrooms near a vendor area,
Packerland pumps and cleans the while Christine Meyer follows behind
restroom units twice a day (once early in with cleaning supplies.
the morning and again in the afternoon)
for the first three days of the show, and once on Sunday. The company
uses two vacuum trucks: a 2006 GMC 4500 and the 2010 Dodge 5500 (a
775-gallon waste/400-gallon freshwater aluminum tank and 575-gallon
waste/300-gallon freshwater steel tank, respectively). The Meyers drive
one truck and Pingel drives the other, with other drivers riding with him
on a rotating basis.
It gets pretty congested on the show grounds, so you need good
drivers, Pennau says. You do the best you can. No one jumps right out
of your way. But our guys are really good about it theyre very patient and
take their time.
EFFICIENT WASTE DISPOSAL
The nearest treatment center that accepts restroom waste is 18 miles
away. So to minimize back-and-forth trips for disposal, the drivers off-load
waste into a larger septic service truck: a 2006 Peterbilt with a 3,600-gallon
tank, built by Imperial Industries Inc. with a Masport pump. Pennaus son,
Casey, drives that vehicle and makes about one disposal trip each day.
We can fit about five loads (from the smaller portable sanitation trucks)
in the Peterbilt, Pennau points out. It helps us keep our operating expenses
down for the event.
26
February 2016
WORKING OVERTIME
Employees start picking up restrooms on Monday morning and pickups
conclude by Wednesday morning. In all, Packerland devotes almost 10 full
days to making the car show a successful event.
Its pretty intense, but we kind of like it, Pennau says. Its a lot of long
hours. But the car show staff is very easy to work with, which helps make it
a success. On our end, our guys are invaluable. Everyone does their part
and it all comes out pretty easy.
MORE INFO
Explorer Trailers McKee Technologies
866/457-5425
www.explorertrailers.com
(See ad page 53)

800/558-2945
www.imperialind.com
(See ad page 32)
Masport, Inc.
800/228-4510
www.masportpump.com
(See ad page 3)
PolyPortables, LLC
800/241-7951
www.polyportables.com
(See ad page 56)
800/328-3332
www.satelliteindustries.com
(See ad page 11)
T.S.F. Company, Inc.

800/843-9286
www.tuff-jon.com
(See ad page 11)
Westmoor Ltd.
800/367-0972
www.westmoorltd.com
Rich Specialty Trailers
Rugged, Reliable, and Refined
First Restroom Trailer or Expanding your Fleet We Got the Goods!

www.RichRestrooms.com (260) 593-2279
Restroom Trailers
Shower Trailers
Shower Restroom Combos
1 Station up to 17 Stations
Popular Decor Options from
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to Elegant Wedding Finishes
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Computer Hardware & Software
2101
7 Church Road, Hatfield, PA 19440

Phone: 800.422.1844
Fax: 888.883.9380
Visit our website: www.libertyfg.com
Call Michael DeGroat (ext 112)
Commercial Equipment Financing Call 800-422-1844

promonthly.com
February 2016
27
wwettshow.com
Welcome
to the 2016 Water & Wastewater

Equipment, Treatment &
Transport Show
Current Exhibitor List

3T Equipment Company Inc.
A. Rhodes Wilson & Associates, Inc.
A.R. North America, Inc.
ABBA Pump Parts & Service
Abbott Rubber Co., Inc.
ABCO Industries Limited
Acro Trailer
Advance Pump & Equipment, Inc.
Advanced Containment Systems, Inc.
Advanced Drainage Systems, Inc.
Advanced Infrastructure Technologies
Advanced Pressure Systems
Advantage Funding
Aero-Stream, LLC
AERO-TECH
AirSpade Division, Guardair
Corporation
AK Industries / Hydro-Action Mfg.
Alderon Industries, Inc.
Alfa Laval Tank Equipment Inc.
All Star Sewer Equipment
Allan J. Coleman Co.
Allied Forward Motion, LLC
Allied Graphics, Inc.
Alpine Equipment Funding, Inc.
AlturnaMATS by Checkers Industrial
Safety Products
Amazing Machinery, LLC
Ameri-Can
American Express OPEN
American Pipe & Plastics, Inc./
Atlore Plastic Pipe
American Sewer Parts and
Cleaning Inc.
Amesbury Truth
Amthor International
Anua
AP/M Permaform
Aqua Blast Corporation
Aqua Mole Technologies Inc.
AQUA-Zyme Disposal Systems, Inc.
AquaFlow
AquaSoles by TriStar Medical
Products LLC
Aquatech, a product of Hi-Vac
Corporation
Arcan Enterprises
Aries Industries, Inc.
Armal, Inc.
ART Company (A Restroom Trailer
Company)
Arthur Products Co.
ASHLAND PolyTraps
Ashland Pump
Avanti International
Bad Dog Tools
Ball Brass & Aluminum Foundry, Inc.
Banjo Corp.
BASE Engineering Inc.
BDP Industries, Inc.
Beacon Funding
Benjamin Media Inc.
Benlee, Inc.
Best Enterprises, Inc.
Bio-Microbics, Inc.
Biocleaner
BioLynceus
Bionetix International
BKP Berolina Polyester GmbH
& Co. KG
Black Tie Products, LLC
Blasters, Inc.
Blue Angel Pumps
bluefrog Plumbing + Drain
BODUS GmbH
Boerger, LLC
Boss Industries, LLC
Brandenburger Liner GmbH & Co. KG
Brass Knuckle Protection
28
BRAWOLINER Karl Otto Braun GmbH

& Co. KG
Brenlin Company, Inc.
BRIGHT DYES - Division of
Kingscote Chemicals
Bright Technologies, Specialty
Division of Sebright Products, Inc.
Brown Bear Corporation
Buckhorn Pumps, Inc.
BullFrog Industries Inc.
Butterworth, Inc.
BW Technologies / Honeywell
Cam Spray
CanAm Equipment Solutions, Inc.
CANVAC Trucks
Cape Cod Biochemical Company
Cappellotto S.P.A.
Cast Products, Inc.
Cat Pumps
Caterpillar, Inc.
CEMTEC/A.W. Cook Cement Products
Century Chemical Corp.
Century Paper & Chemicals
Champion Pump Company, Inc.
Chandler Equipment
Channeline International
Chempace Corporation
Cherne
CIPP Services, LLC
Clayton Industries
Clear Computing
Clearstream Wastewater Systems,
Inc.
Clearview Financial
Clement Industries
Cloverleaf Tool Co.
Cobra Technologies
Comet USA, Inc.
Comforts of Home Services, Inc.
Commercial Credit Group, Inc.
Concrete Sealants, Inc.
Coneqtec-Universal
Containment Solutions, Inc.
Cotta Transmissions
COXREELS
CPACEX
CPI Products
Crescent Tank Mfg.
Cretex Specialty Products
Crocodile Composite
CromaFlow Inc
Crust Busters
CTSpec
CUES
Cummins Power Generation
Cusco
D&S Professional Services
De Neef Construction Chemicals, Inc.
Deal Assoc.
Deep Trekker Inc.
Del Vel Chem Co.
Depth Ray
dESCO, LLC
Ditch Witch
Dragon Products, Ltd.
Draincables Direct
Dultmeier Sales
Dura-Cast Products Inc.
Duracable Manufacturing Company
Dyna Flex, Inc.
Dynablast
DynaLiner LLC
Dynamic Decals & Graphics, Inc.
Dynamic Filtration Limited
E-Tank, Ltd./E-Pump
EarthBuster
Easy Kleen Pressure Systems Ltd.
Easy Liner LLC
Ecological Laboratories
February 2016
Eldon C. Stutsman, Inc.

Electric Eel Mfg. Co., Inc.
Elite Equipment Rental
Eljen Corporation
Emagineered Solutions, Inc.
Endura Paint
Engineered Software, Inc.
Enviro-Tech of America, Inc.
Environment One Corporation
Envirosight
Enz USA, Inc.
Epps Products
Equipment Sales, LLC
Equipump Inc.
Exact Pipe Tools, Inc.
Explorer Trailers - McKee Technologies
Extrutech Plastics, Inc.
F.M. Manufacturing, Inc.
FacilityDude
Famhost
Federal Signal Environmental
Solutions Group
Fergus Power Pump, Inc.
Ferratex, Inc.
Fisher Labs
Five Peaks
Five Star Products, Inc.
FKC Co., Ltd.
Fleetmatics
Flo Trend Systems
FNA Group
Forbest Products Co.
Ford Commercial Vehicles
Foremost
Forest River, Inc.
Formadrain, Inc.
Franklin Electric
Franklin Fibre-Lamitex Corp.
Fruitland Manufacturing
FS Solutions
Fuji Clean USA
Galbreath
GapVax, Inc.
Gardner Denver Industrial Group
Gardner Denver Waterjetting
Systems, Inc.
Gas Clip Technologies
GEA
General Pipe Cleaners
General Pump
GEOFLOW, INC.
GfG Instrumentation, Inc.
GI Industries Inc.
Giant Industries
Global Pump Company
Global Vacuum Systems, Inc.
Go Green Environmental Products
Go To Parts
Godwin, a Xylem brand
Goldak, Inc.
Gorlitz Sewer & Drain, Inc.
Gorman-Rupp Company
GPS Fleet Consulting
Green Leaf, Inc.
Green Mountain International, LLC
Greener Planet Systems
GS Global Resources, Inc.
Guzzler Manufacturing
H2TR
Hackney
Hamburg Messe und Congress GmbH
Hammelmann Corp.
HammerHead Trenchless Equipment
Hannay Reels
Happy Feet
Harben, Inc.
Hathorn Corporation
Hazel Grain Holdings
Hedstrom Plastics
Helix Laboratories, Inc.
Hella, Inc.
HGACBuy Cooperative Purchasing
Program
Hi-Vac Corporation
Hibon Inc. (a division of
Ingersoll Rand)
Hino Trucks
HIPPO Multipower
Hot Jet USA
Howden Roots
Hurco Technologies, Inc.
Hy-Flex Corporation
Hydra-Flex, Inc.
Hydra-Tech Pumps
I.S.T. Services, Inc.
IBG HydroTech GmbH
ID-TEC
Impreg International GmbH
IMS Robotics GmbH
In The Round Dewatering
Infiltrator Water Technologies, LLC
InfoSense, Inc.
Infrastructure Repair Systems, Inc.
Insight Mobile Data Inc.
Insight Vision Cameras
Integrated Chassis Solutions LLC
Integrated Vehicle Leasing/Financing
IOWPA - Indiana Onsite Wastewater
Professionals Association
IPEX America LLC
ITI Trailers & Truck Bodies, Inc.
ITpipes
J & J Chemical Co.
J. Hvidtved Larsen US, Inc.
J.C. Gury Co., Inc.
Jack Doheny Companies
JAG Mobile Solutions, Inc.
Jet Clean Tools USA Inc.
Jet Inc.
Jets Vacuum AS/AMS Global
Jetstream of Houston
Jetter Depot
Joe Johnson Equipment, Inc.
John Bean Jetters
Johnnys Choice by Chemcorp
KeeVac Industries, Inc.
KEG Technologies, Inc.
Keith Huber Corporation
Kentucky Tank, Inc.
Kifco, Inc.
Kinetics Engineering
Klear it Kone
Kroy Industries
Kuriyama of America, Inc.
LADTECH, Inc.
Lakeside Equipment Corporation
Lamor
Lansas Products Mfd. by
Vanderlans & Sons, Inc.
LaPlace Equipment Co. Inc.
LegalShield
Lely Tank & Waste Solutions, LLC
Lenzyme Trap-Cleer Inc.
Liberty Financial Group, Inc.
Liberty Pumps
Liquid Environmental Solutions
Liquid Waste Industries, Inc.
Liquid Waste Technology, LLC
LMK Technologies
LMT Inc.
LobePro Rotary Pumps
Lock America, Inc.
Lodar USA
Logan Clutch Corporation
Logiball, Inc.
Longhorn Tank & Trailer, Inc.
595 companies - list current as of Jan. 4, 2016.

MacQueen Group Rentals
Madewell Products Corporation
Mailhot Industries
Mainline Backflow Products, Inc.
Marengo Fabricated Steel, Ltd.
Masport, Inc.
Material Motion, Inc.
MaxLiner USA
McLaughlin
Medit Inc.
Merrell Bros., Inc.
Mi-T-Machine
Mid-Continent Truck Sales
Mid-State Tank/Arthur Custom Tank
Miller Pipeline
Millner-Haufen Tool Company
Milwaukee Pump
Milwaukee Rubber Products, Inc.
MODRoto
Money In Motion Inc.
Mongoose Jetters by
Sewer Equipment
MONOFORM by Hydro-Klean
Moro USA, Inc.
MTC
MTech
Mud Technology International, Inc.
Multi-Cast LLC
My Service Depot
MyTana Mfg. Company, Inc.
NASSCO, Inc.
National Joint Powers Alliance
National Precast Concrete Assoc.
National Vacuum Equipment, Inc.
NAWT - National Association of
Wastewater Technicians
Netafim USA
Nightstick by Bayco Products, Inc.
NLB Corp.
Norweco, Inc.
NovaFlex Hose
NOWRA - National Onsite Wastewater
Recycling Assocation
NozzTeq, Inc.
NSF International
Nu Flow
NuConcepts
OBrien Mfg., A Product of
Hi-Vac Corporation
Oakmont Capital Services, LLC
Oceanquip Cables, LLC
Ohio Electric Control, Inc.
OMSI Transmissions, Inc.
One Biotechnology
Orenco Systems, Inc.
Otto Trading Inc.
PA S.p.A.
Parson Environmental Products, Inc.
Pats Pump & Blower
PC Scale, Inc. (A division of
AMCS Group)
Peinemann Equipment
Pelsue Company
Penny Pockets
Pentair Flow Technologies
Peoples United Equipment
Finance Corp.
Perma-Liner Industries, LLC
Petersen Products Co.
Petrofield Industries
Phoenix USA Inc.
Picote Solutions
Pik Rite, Inc.
Pipe Lining Supply, Inc.
Pipe-Robo-Tec USA
PipeHunter, Inc.
Pipeline Analytics
Pipeline Renewal Technologies
PipeLogix, Inc.
Pipenology, LLC
PipeTech Software
Piranha Hose Products
Plug-It Products
Pluto Urinal - ATLAS Sanitation
Products B.V.
Point-of-Rental Software
Polston Applied Technologies
Poly Flow, LLC
Poly-Ease
PolyJohn Enterprises, Inc.
Polylok, Inc. / Zabel
PolyPortables, LLC
Porta Pro Chem Co.
Portable Sanitation Association
International
Pow-r Mole Sales LLC
Precision Plumbing Products, JL
Industries
Premier
Premier Tech Aqua
Presby Environmental
Pressure Lift Corporation
Presvac Systems
Prime Resins
PRIME-GPT GmbH
PrimeLine Products, Inc.
Process Engineered Water
Equipment LLC
Progress Tank
Pronal-USA, Inc.
ProPulse, a Schieffer Company
ProShot Concrete
Protective Liner Systems
PSI Pressure Systems Corp
Pumptec Inc.
Qingdao Donghengli Industy
Equipment Co., Ltd.
Quadex
Quality Leasing Co., Inc.
Quik-Lining Systems, Inc.
R.S. Technical Services, Inc.
Radlinger primus line GmbH
RAE Systems / Honeywell
Ram Commercial
Ramvac by Sewer Equipment
RapidView IBAK North America
Ratech Electronics, Ltd.
RauschUSA
Raven Lining Systems
Ravo Sweepers
RC Industries, Inc.
RCS II, Inc.
Real Green Systems
RecoverE
RedVector
Reed Manufacturing Co.
Reelcraft Industries, Inc.
Reline America, Inc.
Renssi
Reschwitzer Saugbagger Produktions
Rescue Response Group
Resiplast US, Inc.
Rich Specialty Trailers
RIDGID
Ring-O-Matic, Inc.
Rior B.V. / Rioned
Ritam Technologies, LLC
Ritec GmbH
RKI Instruments, Inc.
Robinson Vacuum Tanks
ROBUSCHI USA
RODDIE, Inc.
Roeda Signs & ScreenTech Imaging
Root Rat
RootX
Roth Global Plastics
ROTHENBERGER USA
Roto-Rooter Corporation
RotoSolutions, Inc.
RouteOptix Inc.
Rush Refuse Systems
Rush-Overland Manufacturing
SAERTEX-multiCom
Safe-T-Fresh
Salcor Inc.
Sani Paper
Sansom Industries LLC
Satellite Suites
Sauereisen, Inc.
Savatech Corp.
Scanreco
SchellVac Equipment Inc.
Screenco Systems LLC
Sealing Systems, Inc.
See Water Inc.
Septic Maxx, LLC
Septic Products, Inc.
Septic Services, Inc.
SeptiTech, a subsidiary of
Bio-Microbics, Inc.
Septronics Inc.
Service Roundtable
ServiceTitan
Sewer Equipment
Sewer Equipment Co. of America
Sewer Pro Shop
SEWERIN (Hermann Sewerin GmbH)
Sherwin-Williams
Shinmaywa
Shubee
Sim/Tech Filter Inc.
SJE-Rhombus
SkyBitz Local Fleets
Slew Master, Inc.
Smart-Dig Hydro Excavators
Smith Industries
Soft-Pak
Solar LED Innovations
Sonetics
Source One Environmental
Southland Tool Mfg. Inc.
Spartan Tool, LLC
Specialty B Sales
Stadtler & Beck GmbH
Stamp Works Magnets
Standard Cement Materials, Inc.
Standard Equipment Company
StoneAge, Inc.
Strike Products
Subsite Electronics
SubSurface Instruments, Inc.
Sunbelt Rentals
Super Products LLC
Superior Signal Company LLC
Supervac 2000
Surco Portable Sanitation
Products
Surpresseur 4S Inc.
Suttner America
SVE Portable Roadway Systems, Inc.
T&T Tools, Inc.
T.S.F. Company, Inc.
t4 Spatial
TankTec
TCF Equipment Finance
Tecnova Electronics
Terre Hill Composites, Inc.
Terydon Inc.
The Plug Hug
The Strong Company
Thieman Tailgates, Inc.
Thompson Pump and Manufacturing
Co. Inc.
Titan Logix Corp.
TomTom Telematics
TOPP Industries, Inc.
Trade-Serve
Trailer Transit, Inc.
Trans Lease, Inc.
Transway Systems Inc.
Transwest - Oilfield Truck Equipment
Trelleborg Pipe Seals
TRIC Tools, Inc.
Trident Processes LLC
Trillium Industrial Services
Truck City of Gary
Truck Express by Satellite
TRY TEK Machine Works, Inc.
Tsurumi Pump
TT Technologies, Inc.
Tuf-Tite Inc.
TURBO FOG Division of
Kingscote Chemicals
Turtle Plastics
UDOR U.S.A.
UEMSI - HTV
UHRIG Kanaltechnik GmbH
Ultra Shore
UltraLav by Wells Cargo
UltraVac, a division of
Hi-Vac Corporation
Uncle Freddies LLC
Under Pressure Systems, Inc.
URACA GmbH & Co. KG
US Fleet Tracking
US Jetting, LLC
USB - Sewer Equipment Corporation
Vac-Con, Inc.
Vac-Tron Equipment
Vac2Go, LLC
Vacall - Gradall Industries
Vactor Manufacturing
Vacutrux Limited
Vacuum Sales, Inc.
Vacuum Truck & Trailer
Vacuum Truck Rentals
Vanair Manufacturing
Vanguard Pathogen Defense Systems
Vantage Trailers, Inc.
Vaporooter
VARCo
Vehicle Inspection Systems (VIS)
Vehicle Tracking Solutions
Vivax-Metrotech Corp.
Vogelsang
W.W. Williams
Wachs Utility Products
Wager Company Inc.
Walex Products Company, Inc.
Walla Walla Environmental
Wallenstein Vacuum Pumps Elmira Machine Industries
Warren Environmental
Wastequip
WasteWater Education 501(c)3
Water Environment Federation
WC Leasing
Webtrol Pumps
Wee Engineer, Inc.
Wells Fargo Equipment Finance
WENCO (Walter E Nelson Company)
Western Equipment Finance
Western Mule Cranes (D&S Sales)
Westmoor Ltd.
Wiedemann Enviro Tec
Wieser Concrete
Wohler USA, Inc.
WRM
X-Vac, A Product of
Hi-Vac Corporation
Zhejiang Danau Industries Co., Ltd.
Zia Systems LLC
Zoeller Company
Zoom Drain & Sewer Service
Education Day Sessions

Wednesday, February 17, 2016
NAWT
National Association of Wastewater Technicians

Rooms 234-236
8 a.m.
9:30 a.m.
11 a.m.
1:30 p.m.
3 p.m.
4:30 p.m.
Basics of Septic System Control Panels

Using Septic Control Panels to Troubleshoot Systems
Inspecting Concrete Sewage Tanks
An Exercise in Septic System Troubleshooting
The Basics of Inspecting Drip Systems
NAWT Ask the Experts Panel Discussion
SSCSC
NASSCO
8 a.m.
9:30 a.m.
8 a.m.
9:30 a.m.
11 a.m.
1:30 p.m.
3 p.m.
4:30 p.m.
Southern Section Collection Systems Committee

Rooms 231-233
11 a.m.
1:30 p.m.
3 p.m.
4:30 p.m.
Positioning Yourself for Promotion and Succession Planning

Step Up Your Game! Taking Current CCTV Inspection
Technology to the Next Level
Trailer Jetting Getting the Most Out of Your Equipment
Vacuuming: the Other Half of the Combination Unit
Sewer System Maintenance Challenges and Solutions
SSCSC Ask the Experts Panel Discussion
SSPMA
Sump and Sewage Pump Manufacturers Association

Rooms 133-135
8 a.m.
9:30 a.m.
11 a.m.
1:30 p.m.
3 p.m.
4:30 p.m.
Understanding Pumps and Common Pumping Issues

Evaluation and Installation of Backup Pump Systems
Best Installation Practices for Trouble-Free Pump Controls
Troubleshooting Pumps, Panels and Switches
with Digital Multimeters
Sizing Guidelines for Sump, Sewage and Grinder Pumps
SSPMA Ask the Experts Panel Discussion
NOWRA
National Onsite Wastewater Recycling Association

Rooms 240-242
8 a.m.
9:30 a.m.
11 a.m.
1:30 p.m.
3 p.m.
Introduction to Soils
Onsite Septic System Loading Rates and Site Layout
Making Infiltration Decisions
Understanding Soil Surface Design
Soil Dispersal Comparison
Introduction to the Elements of Onsite System
Design and Regulations
Onsite Septic System Hydraulics and Pump Design
Business Strategies
4:30 p.m.
8 a.m.
9:30 a.m.
Portable Sanitation
Rooms 140-142
11 a.m.
1:30 p.m.
3 p.m.
4:30 p.m.
How Much Should I Charge?

Business Game Changers: Top 5 Secret Strategies
for Massive Growth in Your Service Business
The Un-Business Plan Making Your Business
Less Complicated But More Profitable
How to Use Superior Customer Service to Increase Sales
Reward the Right Stuff: Finding, Training and
Keeping Great Team Members
Is Your Business Prepared for a Crisis?
Rooms 136-138
1:30 p.m.
3 p.m.
4:30 p.m.
Marketing Basics: How to Effectively and Efficiently Grow

Your Portable Sanitation Sales
Trust How to Build it and Use it to Grow Your
Portable Sanitation Business
Portable Sanitation Forum: Current and Future Critical
Issues Affecting the Industry Discussion
Industry Safety
National Association of Sewer Service Companies

Rooms 130-132
Cleaning Nozzle Technology
Large vs. Small-Diameter Pipe Cleaning
The Lower Lateral The New Frontier in Sewer Rehab
Chemical Grouting Technologies
The Growth of the UV Cured CIPP Process
NASSCO Ask the Experts Panel Discussion
Treatment Plant
Operator
Rooms 243-245
8 a.m.
9:30 a.m.
11 a.m.
1:30 p.m.
3 p.m.
4:30 p.m.
Effective Strategies for Collections System Management

Sustainable Innovation in Biosolids Management
Pretreatment and Wastewater Lagoon Management
Septage Collection and Treatment
Large Scale FOG/Septage Receiving Station
Lantern Environmental Project Case History
Progress in Electrochemical Water Treatment in Last Century
WJTA-IMCA
Water Jet Technology Assoc. - Industrial Municipal Cleaning Assoc.

Rooms 237-239
1:30 p.m.
3 p.m.
4:30 p.m.
Proper Industrial Truck Maintenance Can More Than

Pay for Itself in Productivity and Safety
Air Conveyance Through an Industrial Vacuum Truck
Vacuum Excavation Applications and Opportunities
Women in Business
Rooms 136-138
8 a.m.
9:30 a.m.
11 a.m.
Marketing to Women
Women of Wastewater: Building a Community of Allies
Women in Wastewater Roundtable
Rooms 237-239
8 a.m.
9:30 a.m.
11 a.m.
Pre-Engineered Shoring Systems for Cross-Trench

Utility Challenges
Excavation Safety
OSHA Confined Space, Air Monitoring and
Fall Protection Explained
Vacuum Truck Equipment and Operation Training

presented by NAWT National Association of Wastewater Technicians
Rooms 109-110
a.m. -- 55 p.m.
p.m.
88 a.m.
This day-long session will discuss in detail the equipment on vacuum trucks and how to operate them. Pumping terms
will be covered, as will safety principles, materials often encountered on the job and government regulations.
WWETT PREVIEW
Time to Unwind
Country music singer Jerrod Niemann ready to give WWETT
Show attendees, exhibitors a great show By Cory Dellenbach
t doesnt matter if youre a country music fan. Jerrod Niemann is going to

pull you in when he hits the WWETT Show Industry Appreciation Party
stage Feb. 19 in Indianapolis.
You have to be aware of what youre around, says Niemann, country
music star and entertainer for the party. If youre doing your own show or
people are there just because of you its one thing. If you are part of a party
that has already existed for many years, we try to be a chameleon of sorts.
Well do our own songs, but well also throw in a couple different ones, too,
from rock and blues and everything.
No matter what he sings, Niemann promises a fun time for everyone at
the Indiana Convention Centers Sagamore Ballroom.
Theres just something to be said about being around people who are
pretty much just like you hardworking, small-town Americans, Niemann
says. For me, I love being out there and hanging out with everybody.
IN HIS BLOOD
Country music has always been in Niemanns blood, and he thanks his
mother for that: I was doomed from the beginning hearing country music
from the womb. My parents ran a bar when my mom was pregnant with me,
and I think hearing all those country songs on the jukebox got me going.
30
February 2016
From an early age, Niemann was influenced by country acts such as

Lefty Frizzell, Keith Whitley and George Strait. After graduating from high
school, he attended South Plains College in Levelland, Texas, pursuing an
Associate of Arts degree. He began his professional career by singing and
playing acoustic guitar in Texas clubs and bars.
I did that for about a year, just my guitar and me, he says. Then I
moved to Nashville and started working
out there. Music is one of those things
where its such an amazing thing to be
Industry
a part of that once youve been bitten by
Appreciation
the bug, there is no way out of it. Its just
Party
who you are.
In 2010, Niemann signed with reWhen: Friday, Feb. 19
cord
label Arista Nashville and released
Where: Sagamore Ballroom,
his
debut
single, Lover, Lover. In August
Indiana Convention Center,
2010
it
hit
No. 1 on the country charts.
Indianapolis
Since then, Niemann has released
Time: 5 p.m. doors open;
four albums Judge Jerrod & the Hung
7 p.m. Jerrod Niemann
(continued)
HIGHER
STANDARDS
NEW
LOOK
Five Peaks is a family owned company and proud of it. For three generations we have been providing the highest quality products for
the portable sanitation industry. Still, it doesnt feel like that long ago when we began serving our customers with a total commitment to
their portable restroom needs. It seems like yesterday when our designers came up with a revolutionary restroom design and filled it with
standard features. Features that no one can compete with for quality or price. Still we thought it was time for a new look. The logo has
received a makeover - a bit bolder with a more modern typeface. Its a reflection of the progess Five Peaks has made over all these years.
But as we continue to move forward you can rest assured that our dedication to excellence isnt going anywhere.
FIVE PEAKS. Its time to get more out of portable sanitation.
MADE IN
U.S.A.
Come visit our booth at

the 2016 WWETT Show.
fivepeaks.net
231.830.8099 866.293.1502 info@fivepeaks.net
promonthly.com
February 2016
31
Three nights of
WWETT Show fun
By Luke Laggis
You come to Indy for the tools and equipment, the people and excitement. Its the
one time of the year when the whole industry comes together. So lets have a party.
COLE Publishing celebrates the occasion every year with the Industry Appreciation Party. Its a chance for everyone to relax and enjoy themselves. This year, the
WWETT Kickoff Party will give you two nights to enjoy leading up to the Industry
Appreciation Party.
It all starts Wednesday, Feb. 17. After the final bell rings on Education Day, you
can head over to Lucas Oil Stadium, connected to the Indiana Convention Center, for
a cold beverage and complimentary hors doeuvres while you network with manufacturers and peers. The event will repeat on Thursday, Feb. 18. The hours are 5 to
8 p.m. on both nights.
Exhibitors have been invited to co-host the event along with COLE Publishing, and
the COLE Pub truck will return to serve as the central bar. Attendees and exhibitors
can kick back, relax, share stories or solve problems with industry peers.
We are very excited to see how creative the co-hosts decide to be, says Brad
Bisnette, the shows coordinator. All will be providing a good time for sure.
On Friday night, the focus will shift from Lucas Oil Stadium to the Sagamore Ballroom in the Indiana Convention Center for the Industry Appreciation Party. Country
music star Jerrod Niemann will perform a private concert for WWETT attendees.
Beers are a quarter and the show is free.
Visit www.wwettshow.com for complete details on the show. The Kickoff and
Industry Appreciation parties are free for all registered attendees.
Jury; Free the Music; Yellow Brick Road; and High Noon. In 2013, his single
Drink to That All Night hit No. 4 on the U.S. country charts and No. 1 on
U.S. country airplay charts.
I got my foot in the door writing songs in Nashville, and its always fun
being able to write your own material, Niemann says. Every once in a while
you find a song you wish you had written.
NEW MUSIC
One of those songs is Blue Bandana, his newest single. The song will
be a part of his new album set for release this year.
When I heard the song, it just took me to so many cool places and really took me to a lot of cool faces, too, Niemann says. The song tells the story
of a fan attending concerts wearing the same blue bandana and the singer
noticing it each time. Just traveling this country you see a lot of people who
are kind enough to pack up in their cars and do a road trip, spending their
hard-earned money to see us. Ive never really done a song that is a thankyou to those folks out there, but this song does that.
The new album will combine music hes done before a country/rock
mix and the more traditional country sound. Its a wide array of music,
Niemann says.
Hell perform some of the new songs from that album at the WWETT
Show and hopes everyone can relax and get their minds off work and anything else going on in their lives.
The real world can be quite a hard place at times for people, and if we
can be the guys to get that off their minds for at least 90 minutes, then weve
done our jobs, Niemann says. I just always try to keep a thread of laughter
and craziness at our shows if we can.
BOOTH
4020
32
February 2016
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Lifting Bracket Option on

T.S.F. Company Freestanding Sink
Adds Value for Construction Site
Placements
By Craig Mandli
The portable restroom and hand-wash units used on high-rise construction sites need to be durable, compact and maneuverable. Thats why
T.S.F. Company went back to the drawing board to give a new constructionsite-friendly design to the Tuff-Jon 90-Gallon Freestanding Sink. The company added a durable lifting bracket to the unit and featured it at the 2015
Water & Wastewater Equipment, Treatment & Transport (WWETT) Show.
The bracket makes it easy to move the sink unit using a crane or skidsteer to where its needed even to the top of the building, says Ashley
Schenk, sales manager with T.S.F. Company. It enables work crews to wash
their hands, encouraging proper sanitation in areas that arent always the
easiest to get down from.
The heavy-duty aluminum lifting bracket has a 1/4-inch wire cable,
weighs 30 pounds, and is safety orange for easy job site visibility. According
to Schenk, the product fits a need that arose amongst the construction portion of their target market.
Weve made a lifting bracket for our restrooms for a while, so some of our
construction customers wondered if we could make something that would
enable them to lift the portable sink to the top of a high-rise, says Schenk.
A lot of workers on the site will spend all day dozens of floors up, and with
limited means to get down, they need facilities available to them up there.
The hand-wash station is equipped with two sinks, hands-free with
foot-operated pumps; towel dispenser; a 10-cup-capacity soap dispenser;
and a trash container. The unit is constructed from easy-to-clean polyethylene, with 45-gallon waste and freshwater capacities, protective skid plate
and freshwater drain plug. The unit weighs 85 pounds.
The sink is great for special events because it is easy to move and
clean, says Schenk. It has been a popular product for us for a long time,
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rtable toile
o
oile
Perfect
portable
toilets.
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from your competitor.
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34
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February 2016
BOOTH
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951 277-5180 FAX 951 277-5170
9168 Stellar Court Corona, CA 92883

sales@laigroup.com www.LAIgroup.com
Above: A group of 2015 WWETT

Show attendees check out the T.S.F.
Companys freestanding hand-wash
station. A crane or skid-steer can be
used to lift the unit into high or tight
locations using its safety-orange
heavy-duty aluminum lifting bracket.
(Photos by Jim Kneiszel)
Left: A 2015 WWETT Show attendee
examines the heavy-duty 1/4-inch
wire cable thats used to lift T.S.F.
Companys freestanding handwash station into place on high-rise
construction projects.
and the lifting bracket just makes

it that much more versatile.
The 2015 WWETT Show was the first time T.S.F. displayed the popular
sink with its lifting bracket upgrade, and according to Schenk, the response
from the attendees was exactly what she was looking for.
The feedback that I heard on our sink was overwhelmingly great, she
says. Its always our goal to help our customers get the most out of our products, and the bracket helps do just that.
Schenk says T.S.F. is coming to WWETT 2016 with some new ideas and
potential upgrades.
We always love coming to this show, not only to get our products seen
by the industry, but to touch base with all our customers and friends weve
made over the years, she says. Well definitely have something new to
show, which always depends on what our customers ask for. Our product
lines are driven by what they want. 800/843-9286; www.tuff-jon.com.
Sansom
Sansom
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Sansom
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Industries
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Providing
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forfor
the
forthe
the
dollar
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Designed
Designed
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built
built
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provide
provide
a aa
Minimum
Minimum
Minimum
30-year
30-year
30-year
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Improved,
Improved,
Improved,
stronger
stronger
stronger
plastic
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the
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sanitizer
sanitizer
mounting
mounting
platform
platform
built
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in directly
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sanitizer
mounting
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New
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80-gallon
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tank
eliminates
eliminates
splashing
splashing
chemicals
chemicals
on user.
on user.
New
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tanktank
eliminates
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chemicals
on user.
urinal
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no
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The
The
bitterness
The
bitterness
bitterness
of poor
of poor
ofquality
poor
quality
quality
remains...
remains...
remains...
long
long
after
long
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the
sweetness
the
sweetness
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of low
of
price
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price
isprice
forgotten.
is forgotten.
is forgotten.
PRO Business
Joe Curcillo is a speaker, lawyer and adjunct professor

at Widener University School of Law. To learn more,
go to www.TheMindShark.com.
February 2016
4 Steps to Turn Around an Irate Customer

Your CuSTomer IS mAd AS hell And he wAnTS Some AnSwerS. leArn how To
defuSe AnY CuSTomer ComplAInT And geT Them bACk on Your SIde.
by Joe Curcillo
eborah is sitting in her office reviewing monthly reports as she listens

to routine bustling of her staff. Suddenly, she hears a single voice
amidst the regular noise. It is Mary, the receptionist, attempting
to get a word in as she deals with a rather stubborn and authoritative
customer. The call is placed on hold and is transferred into Deborahs
office. Mary announces, Mr. Money is on the phone; he is angry and is
demanding your help.
As she reaches for her phone, Deborah recognizes that how she handles the next few seconds will determine whether Mr. Money will raise or
lower the bottom line on the next monthly report. Like Deborah, in the
time it takes to reach for the phone and say hello, you must have the focus and knowledge necessary to take control and lead the caller back into
your corner.
As you listen to the complaint, pay attention to how the caller became
disgruntled. Many times the caller has reached your desk because someone
in the chain of command failed to listen and address their concerns.
Keep in mind that the best way to initiate control is to take the high
ground. Not just the high road of virtue and doing the right thing, but the
high ground as a vantage point to observe the situation as a whole. Prepare
to remove yourself from the fray and look at the big picture. The best means
of accomplishing this is to remember these four rules:
1. Do not speak until you have truly listened.
The opposite of speaking is waiting to speak. Listening is a separate
task, and in fact is an art. If youre waiting to speak, you are preparing to address the other person with words.
The easiest of all irate customers to deal with is the one who just wants
to be heard. They begin to tell their story to each person they encounter on
the way to your office. Their repeated rehearsal of the story should be your
first indication that all they need is understanding and reassurance. They
want someone to listen.
2. Do not defend until you have heard the attack.
Step back and allow the speaker to talk. As you listen, do not formulate
your responses, but follow the speaker with an eye toward understanding
the nature of their accusations and allegations. The ability to effectively
challenge someones argument hinges on you understanding his or her
argument.
Taking control of a situation requires you to pay attention to what is being said so that you may take all youve heard and use it collectively as you
map out your proposed solution. Adopting the other persons arguments in
your solution will make it much more difficult for a person to rebuff your
offer of resolution.
38
February 2016
3. Identify the true nature of the complaint and the complainant.

There are many reasons why a customer complains. Dissatisfaction
with a product or service is obvious, but some complaints are born and
nurtured in environments outside of your control. Take control by listening and asking questions about the circumstances that led the customer to
your door.
Some people are simply disappointed with your entire industry. Lawyers and mechanics will identify with this. It is necessary to set yourself apart
from the herd and let the speaker know that you care. Some complaints are
born from a lack of clear expectations. Explore their concerns and guide
them back to a more realistic path.
The most difficult of all complaints comes from the customer who, due
to their own shortcomings, doesnt understand the reason your products or
service is failing is their inability to follow instructions or guidance. It is essential to speak to these people as you would to a friend. Make sure your
vocabulary and speech is simple enough that they can follow your directions
to the letter. But do not come across as condescending. This can be avoided
by remaining social and human as you address your customer.
4. Focus on areas in which you and your company can improve.
Even the most irrational or self-absorbed customers can help you
improve service. By looking for areas of improvement in each and every
conversation, you will not only actively listen, but you will grow and become better.
Consider the following checklist as a starting point. Obviously, your
industry may have specific questions or concerns that you should include.
These questions will help you resolve your next irate customer moment:
Whom have they spoken to already?
What remedies have failed?
Is the problem real or imagined?
Is it related to a personality conflict with a member of your team?
What are their expectations?
Are the expectations something you can address?
How many people have they spoken with at your company?
Has everyone given them sound advice or bad advice?
Is the disappointment with your company and you?
Have they allowed their anger with your industry to fester?
Have they been given sound advice but the problem rests with
their inability to understand and listen?
What can I learn from the situation to improve my bottom line?
Sansom
Industries
|844-972-6766
Sansom
Sansom
Industries
Industries
|844-972-6766
|844-972-6766
BOOTH
Which
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designed
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new
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andand
watch
your
volumes
andand
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andandand
Upgrade
Upgrade
to the
to
the
new
new
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watch
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profits
profits
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maintenance
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new
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the
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cheapest.
MEET
SANSOM
INDUSTRIES
MEET
MEET
SANSOM
SANSOM
INDUSTRIES
INDUSTRIES
Jim Reisinger,
Jim Reisinger,
Jim Reisinger,
Henry
Brown,
Henry
Henry
Brown,
Brown,
ClydeClydeClyde
ClydeClyde
Sansom,
founder
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Sansom,
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for more
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Sansom
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Sansom
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LouisLouis
area.
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area.area.
business.
business.
business.
innovation,
and vision.
innovation,
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and vision.
and vision.
There
areare
those
who
know
the
PRICE
of everything
andand
the
VALUE
of nothing.
There
There
are
those
those
who
who
know
know
the
the
PRICE
PRICE
of everything
of everything
and
the
the
VALUE
VALUE
of nothing.
of nothing.
BOOTH
6500
40
February 2016
BOOTH
1264
PO Box
PO411612
Box
PO411612
Box| St.
411612
Louis,MO
| St. Louis,MO
| St. Louis,MO
63141
63141
63141
Excellence
Excellence
Excellence
.........
Zenith
Zenith
Zenith
of the
of the
of the
premier
premier
premier
world
world
world
the
at
at
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us see
usthe
usthe
see
see
come
come
come
Please
Please
Please
Zenith
Zenith
Zenith
Experience
Experience
Experience
thethe
Excitement
the
Excitement
Excitement
PSAI
PSAI
PSAI
WWETT
WWETT
WWETT
WaterWater
Water
& Wastewater
& Wastewater
& Wastewater
Equipment,
Equipment,
Equipment,
Convention
Convention
Convention
Treatment
Treatment
&Treatment
& Transport
&Show
Transport
Transport
Show Show
Charlotte,
Charlotte,
Charlotte,
NC NC NC
February
February
February
17-20,
17-20,
17-20,
March
March
March
9-12,
9-12,
9-12,
2016
2016
2016
2016
2016
2016 Booths
Booths
Booths
327,
327,
327,
329,
329,
329,
426,
426,
428
428
428
Booth
Booth
Booth
1264
1264
1264 426,
OneOne
ofOne
the
of the
of
largest
the
largest
largest
portable
portable
portable
toilet
toilet
rental
toilet
rental
rental
companies
companies
companies
in the
in the
in
USA
the
USA
said,
USA
said,
said,
If you
If you
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are
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in effect,
in effect,
in effect,
liquidating.
liquidating.
liquidating.
SPECIFICATIONS
SPECIFICATIONS
SPECIFICATIONSM E M BE ME RBE ME RB E R
*
*
TECH
T ENCI CH
TA
ENC
LI CHSAN
PLEI CCSAIPFLEI CS IP
AT
FEI C
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FNI SICO
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N S*
Height
Height
Height
89.5889.58
inches
89.58
inches
227.53
inches
227.53
centimeters
227.53
centimeters
centimeters
Width
Width
Width
44.10
inches
inches
112.01
112.01
centimeters
centimeters
44.1044.10
inches
112.01
centimeters
Depth
Depth
Depth
47.98
inches
inches
121.87
121.87
centimeters
centimeters
47.9847.98
inches
121.87
centimeters
Door
Opening
Opening
Height
Height
75.44
inches
inches
191.62
191.62
centimeters
centimeters
DoorDoor
Opening
Height
75.4475.44
inches
191.62
centimeters
Door
Opening
Opening
Width
Width
24.69
inches
inches
62.71
centimeters
centimeters
DoorDoor
Opening
Width
24.6924.69
inches
62.7162.71
centimeters
Capacity
Capacity
80 gallons
80 gallons 302.8302.8
302.8
litersliters
Capacity
80 gallons
liters
5 gallons
5 gallons
of chemical
of solution
chemical
solution
solution
provides
5 inches
inches
of depth/coverage
of depth/coverage
5 gallons
of
chemical
provides
5provides
inches
of5 depth/coverage
Weight
Weight
Weight
185 pounds
185 pounds
83.9
kilograms
kilograms
185 pounds
83.9 83.9
kilograms
*Specifications
*Specifications
subject
*Specifications
to
subject
change
to
subject
without
change
to without
change
notice. without
notice. notice.
844-972-6766
844-972-6766
844-972-6766
PRO FORUM
February 2016
What Erases Graffiti Pencil Marks?

From GooF oFF to maGic ErasErs, Pros sharE thEir tiPs
to rEmovE stubborn marks From rEstrooms
Question: Does anyone have the dos or donts for removing pencil
marks on restrooms? I havent found graffiti removers that work.
The giant eraser idea isnt that great because if the eraser is dirty it will
wipe that grime on the plastic or it leaves a residue.
u u u
Answers:
I carry a large pink eraser in the truck with me and just rub it off.
u u u
Ive had good luck with the Sunrise Environmental products for removing pencil marks.
u u u
Tagaway Graffiti Remover wipes them clean off, along with a bunch of
other things. Unfortunately it doesnt remove the markers that embed themselves in the plastic.
We just tried the Mr. Clean Magic Eraser. I havent tried pencil myself; one of my employees said it took it off. I know they work great for strap
marks and hard water stains.
u u u
Not sure about pencil marks, but oven cleaner has taken off our markertype graffiti and other messages.
u u u
Toico sells the magic sponges. They work great for pencil and will remove Sharpie shadow if done promptly.
u u u
We use Goof Off spray. It works great, even on the tough graffiti inks.
Just spray, wipe off and give a good rinse.
Preventing tissue roll-offs

during restroom transPort
Question: How do you keep the paper from unrolling in the unit during
transport? Take it off and put it in the truck or put some tape on it?
We insure over 200 Portable

Restroom Operators
why dont we insure you!
Answers:
We take it out of the unit for transport.
u u u
We tape with masking tape.

u u u
We stick a little piece of masking tape on the roll.
Yes, we have Pollution Coverage!

Come Join Us Online
Contact Us Today:
Mark Herring, CRM, CIC, LUTCF
Senior Vice President

Phone 800-208-6912 E-mail markh@heffins.com
42
February 2016
The PRO Online Discussion Forum is found at www.promonthly.

com. Information and advice in PRO Forum Chatter is offered in good
faith by industry professionals. Readers should consult in depth with
appropriate industry sources before applying the advice they read here
to a specific business situation.
BOOTHS
4331,
4332
FOR
GET
EMAIL NEWS
ALERTS
Go to promonthly.com/alerts and get started today!
promonthly.com
February 2016
43
Mid-State Tank
Arthur Custom Tank, LLC a division of Mid-State Tank, Inc.

P.O. Box 317 Sullivan, IL 61951 Telephone: 800-722-8384 Fax: 217-728-8384
Tanks for your Business
A.S.M.E. Certified / D.O.T. Approved

UL-142 Listed
Manufacturers of dependable stainless steel and

aluminum pressure / vacuum tanks and trailers
BOOTHS
65226525
for the septic, industrial and portable trucks.

Contact: Gene or Austin for a quote
or to check on stock tanks
BOOTH
4144
www.midstatetank.com
Improvements to the ever popular

LunarGlo light are receiving great reviews
Charge by day, light all night, every night automatically!
A new clear dome that covers the solar cell array. This provides additional
protection from falling limbs, hail or other potentially damaging debris!
Extended reach of the threaded section to accommodate the new thicker
roof designs. It is now 7/8. This makes the LunarGlo easily adaptable to
all current designs!
No switches or other moving parts to wear out or break!
Online Ordering Available Now

Made in
the USA
44
February 2016
RJ Products, LLC Elkhart, Indiana

574-294-2624 www.lunarglo.com
BOOTH
1449
PSAI News
Karleen Kos is
executive director
of the Portable
Sanitation
Association
International. She
may be reached at
karleenk@psai.org
or 952/886-7416.
February 2016
Tag(line) Youre It!

The posiTive impacT of porTable saniTaTion is explained in a few words
By Karleen Kos
ts been two years since I was invited to join the PSAI. In those first months
I talked to hundreds of industry members about portable sanitation. Repeatedly I heard things like:
Portable sanitation gets no respect.
People dont really understand what we provide.
Its just so hard to explain and Im not sure most folks want to know
anyway.
I just wish there was an easy way to describe what we do, industry
members would say earnestly. We need to work on our image.
At the PSAI, we percolated a lot of ideas. Then last summer, while
working on a big finish for a new video, it hit us. Portable sanitation
provides:
CRESCENT TANK MFG.
BETTER WORK SITES, BETTER WEEKENDS, AND A BETTER WORLD.

As we thought more about these words and ideas, we realized how
powerful and memorable they are in telling the story very succinctly.
Better work sites. In developed countries, portable sanitation plays
one of its biggest roles by providing workers with a private, dignified and
environmentally friendly place to answer natures call, sparing employers
the losses in productivity that accompany the next best alternative.
Better weekends. Portable sanitation makes long outdoor events
possible, ensuring that the fun doesnt have to stop when someones
bladder gives out.
Better world. Portable sanitation has a positive global impact by
improving the quality of life for people lacking proper sanitation, staving off
diseases, and saving water.
These are all things those in the industry already know but have
struggled to explain. Who knew that three short phrases and a little
alliteration would capture it so well?
In September 2015, the PSAI board of directors adopted the Better
work sites, better weekends, better world language as the official tagline of
the PSAI.
Why does a tagline matter? Well, lets look at some other taglines to
illustrate that answer. Can you fill in these blanks? I bet you can.
Like a good neighbor _________ is there.
_________: Just Do It
There are some things money cant buy. For everything else theres
_________
A powerful tagline builds a brand by giving people something
to remember that captures its essence. Since the benefits of portable
sanitation are not well known outside our industry, we have a long way to
go to build the kind of positive associations that the brands above already
have. Luckily our new tagline captures the essence of our industrys good
work. It tells the story, and it will help you tell the story.
The whole process of positioning our industry and shaping our
image will take time and a methodical effort to educate customers
and stakeholders. PSAI cannot do it alone. Wont you work with us? Get
involved as a member. Or just get involved in things like World Portable
Sanitation Day. Help tell the story. Tag(line) youre it!
BETTER WORK SITES, BETTER WEEKENDS, AND A BETTER WORLD.
Are there products or tools PSAI could offer bearing this new tagline
that would help your business or public relations efforts? Share your
opinions at karleenk@psai.org.
The Septage Vacuum TANK

Experts MFG.
CRESCENT
US Patent # 6598242B1
Dont
be #2 in the business
You are #1 and you deserve to work with the #1 and
Only Flat Vacuum Tank Manufacturer
Trust our knowledge and record
When a traditional round tank isnt necessary for your task

Crescent Tank is the only logical choice
MANY TANK SIZES AND OPTIONS
DIRECT FROM MANUFACTURER PRICING
SEE US AT BOOTHS
1102, 1103, 1152
Crescent Tank Model 1100

on a New 2015 Diesel RAM
74,195*
Like Us!
*Price subject to availability
46
February 2016
750 gallon waste tank,

350 gallon freshwater tank
Carry 8 units, 6 on the bed (tank)
and 2 on the liftgate
Crescent Tank is the Only Flat Vacuum Tank Manufacturer.

www.crescenttank.com
info@crescenttank.com
585-657-4104
Better
worksites.
Work days last 8 hours or more. Can you imagine

what would happen if workers had nowhere to
answer natures call? Thats why portable sanitation is
an important part of any work site where permanent
restrooms are not available. These units provide a
safe, clean, and dignified place for employees. They
also keep neighborhoods clean, prevent the spread
of disease, conserve water and save money. The
US Occupational Safety and Health Administration
(OSHA) requires portable sanitation on most job sites.
Its the right thing - and the smart thing - to do.
To learn more, visit www.psai.org
Portable Sanitation Association International (PSAI) 2626 East 82nd Street, Suite 175 Bloomington, MN 55425
www.psai.org
952-854-8300
promonthly.com
February 2016
47
USED TRUCK SALE
Innovative Portable Restroom Solutions
22,900
1995 International 4700

900/300
29,900
2007 International 4300

1200/300
163,000 miles
2012
ADA Restroom Trailer
25,000
30,000
2003 Chevrolet 4500

flat tank 600/300
142,000 miles
BOOTHS
4348, 4349
NEW TRAILER STYLE

30 ft deck
Tie downs on both sides
Side roller for easier loading
VERY solid front header
Low profile tires
3 - 3700# torsion bar axles

Electric brakes on all axles
LED light
Made to the spec of
our customers
Trailer will be at show
F.M. Manufacturing, Inc. specializes in Innovative Portable Restroom Solutions like

trailers, carts and hitch haulers that are designed to help your business be more efficient
and more profitable.
F.M. Manufacturing, Inc. p 877.889.2246 www.fmmfg.com
Holding And Fresh Water

Visit our websites
34,500
2002 Kenworth T300

1000/400
145,000 miles
Hiring
Route Operations
Manager
Roanoke, VA
37,500
2008 Kenworth T300

1200/300
195,000 miles
(540) 765-7845
Alex@TidyInc.com
Beyond
buckets
and blades.
www.roncoplastics.net
400 Sizes Available
Wholesale Pricing Available
714-259-1385
48
February 2016
FIND OUT HOW.
FREE subscription at digdifferent.com
BOOTH
4034
IN THE GARAGE
February 2016
follow these tips to keep your windshield Clean

A well-mAintAined wiper And wAsher system will keep you sAfe
when the next snow- or rAinstorm hits while youre working A route
By ed wodalski
iper blades are like a leaky roof you dont think about them until it
rains. Equally frustrating is having mud or winter slop splashed on
your windshield and only hearing the hum of the pump when you
press the washer button.
Keeping your wiper blades and washer fluid in tip-top condition might
not be high on your maintenance list, but like that leaky roof, youll appreciate a clean, streak-free windshield the next time it rains or snows.
To extend the life of your blades, wipe off the rubber element with a
damp paper towel to clear away dirt or debris when you fill up your vehicle.
Its also a good time to look for nicks or tears. In the winter, pull blades away
from the windshield prior to a storm to prevent
sticking, and use an ice scraper or defroster, not
It takes only a few
your wipers, to deice the windshield. Wiper manseconds to ensure you
ufacturers recommend changing blades every six
have a clear view of
the road. (Photo by Ed
to 12 months and have adopted Groundhog Day
Wodalski)
as a reminder date.
When replacing blades, be sure to doublecheck for the correct size and connector system.
A blade that is too short or improperly installed
can lose its effectiveness and scratch your windshield. You can find the correct blades for your
vehicle online or at your local auto parts store.
You might also want to determine if a conventional, beam or hybrid blade is right for you.
Blade technology
Conventional blades are best recognized by
their skeletal framework and claw-like grips. The
more aerodynamic beam blades feature a onepiece design. An encased spring allows the blade
to conform to the curvature of the windshield. Small spoilers direct wind up
and away from the windshield at highway speed. Beam blades, which
have been on the market for about 10 years, are also less susceptible
to snow and ice buildup.
Hybrid blades combine the aerodynamic features and all-weather performance of beam blades with the multiple pressure points provided
by the best conventional, or bridge-style blades, says Kat Himaras, brand
manager for ANCO wiper blades, Federal-Mogul Motorparts.
As a result, you get strong, consistent blade-to-glass contact through
the full range of wiper arm motion, she says.
Another option is to replace conventional blades with winter blades
in the fall as part of your annual maintenance. Winter blades, designed for
50
February 2016
left: Rain-X features a change-blade indicator on

its Quantum beam blade that turns yellow when it
needs replacing. (Photo by Ed Wodalski)
Below: Hybrid blades combine the aerodynamic
technology of premium beam blades with the
claw-like pressure points found on conventional or
bridge-style blades. (Photo courtesy ANCO wiper
blades, Federal-Mogul Motorparts)
extreme weather, have a rubber cover over the frame to prevent slush from freezing joints.
The worst thing on a wiper blade is ice, says
Peter Bukaty, group brand manager for ITW Global Brands,
maker of Rain-X products. Ice has a jagged edge and its hard. It can
shear and cause nicks in the rubber. When you get nicks in the rubber, that
part of the squeegee isnt touching the windshield. Youre going to have a
streak where that damage takes place.
And dont run wipers across a dry windshield unless your blade is a
Rain-X Quantum. Quantum beam blades have a paste-like, semi-wet, water-repellant technology embedded in the lip of the squeegee. The blades
(continued)
BEST ENTERPRISES, INC.

Building quality Stainless Steel Tanks since 1972
These before and after photos

prove the longevity of our tanks.
The picture of the SS tank on
the left was built in 2004. Best
transferred the tank onto a
new 2016 Isuzu. This
tank is now ready for
another 10 years of
service, without rust OR
corrosion. You can always count on
S.S. tanks manufactured by BEST.
SEE THESE TRUCKS

At The
WWETT
SHOW
Portable Toilet Truck
Septic Truck with Jetter
GH 1500
GH 3600
1100/400
3400/200
Portable Toilet Truck
COME BY
OUR BOOTH
FOR A PRICE
GH 1100
800/300
Best provides a full line of vacuum pumps

and replacement parts to serve you.
GH400/200
Sale will extend

through the
month of March
GH300/150
BOOTHS
4255, 4256, 4260
Orders received by 2:00 Central Time will ship same day
Best Enterprises, Inc.

Located in Cabot, Arkansas
501-988-1905 800-288-2378
www.bestenterprises.net www.youtube.com/bestentinc
also have an indicator dot at the tip that turns yellow, telling you its time
for a change.
Squeegee blades are made
from either natural rubber or a synWhen original
thetic blend. While natural rubber
equipment
provides good wiper quality, it will
manufacturers
degrade over time, especially when
develop
blades
exposed to UV rays. Most premium
blades use a synthetic blend for
for a particular
greater durability.
vehicle, they take
the technology into
choosing a wiper
account to make
So how do you know which wiper blade is best for your vehicle?
sure its what will
One thing is to copy what came
work best with that
on your vehicle, Bukaty says. When
windshield.
original equipment manufacturers
develop blades for a particular vepeter Bukaty
hicle, they take the technology into
account to make sure its what will work best with that windshield.
Another determining factor can be price.
Some people arent willing to pay for a premium beam wiper blade
that may cost $15 to $25. They may just want to pay $7 to $12 for a conventional blade, Bukaty says. The hybrids are usually priced in the middle
$14 to $20.
Wiper blades used on commercial trucks are similar in technology to
those used on autos or pickups.
BOOTHS
5328, 5329, 5333
Standard Options
3-Station Combo
2-Station Combo
4-Station Combo
6-Station
4-Station Combo
8-Station w/Sinks
16-Station
8-Station
Includes LPG Heat On

Demand Water Heaters
Private Showers
Changing Area with
Optional Bench
Water Resistant Interior
Steel Studs & Roof Rafters
Exhaust Fans
Roof Top Air-Conditioners/
Heaters/Heat Pumps
GS-07F-0236V
info@cohsi.com 630.906.8002 www.cohsi.com
52
February 2016
Above: Blade manufacturers

recommend replacing your blades
every six to 12 months, depending
on climate and driving conditions.
(Photo by Ed Wodalski)
left: Match washer fluid to
the climate and keep the reservoir
topped off to prevent deicing
agents from evaporating.
(Photo by Ed Wodalski)
The sizing may be different, but it should work fine for either application, he says.
washer fluids
When it comes to washer fluid, there are three basic formulas: summer
blend, winter blend and all-season. Some fluids have a bug remover. Rain-X
also adds a water repellent to its products and offers an additive that can be
mixed with other brands.
Ron Fausnight, ground technical manager for ITW, says the most important thing is to match the washer fluid to your climate. Summer fluids
contain mostly water and detergent, while winter and all-season blends
have methanol to prevent freezing. If you live where the temperature drops
below freezing or drive from a warm to cold environment, Fausnight recommends using all-season or winter fluid year-round.
The winter formulas work in the summer just fine, he says. But the
summer formulas do not work in the winter.
If you have summer fluid in your vehicle, you can gradually replace it
with a winter blend as the weather turns colder, although its recommended
that you simply pump it out on the windshield in fall and refill your system
with winter or all-season fluid.
A word of caution: Since most washer fluid contains methanol, it can
irritate skin and burn the eyes. Ideally, gloves and safety glasses should be
worn. If you do get some on your hands or splash it in your eyes, be sure to
rinse the area with water. Methanol can be toxic if ingested in large amounts,
so keep open containers away from pets and children. Methanol vapor is
also flammable. If you have an open container or spill a large amount in a
closed environment, its best not to light a match or do grinding or welding
until the vapor has dissipated.
A final tip: Keep your washer fluid reservoir full and tightly capped, especially in winter, to prevent the methanol from evaporating and reducing
the fluids effectiveness.
CLASSIFIED ADVERTISING
February 2016
MARKETPLACE
Businesses
ADVERTISING
Well-established SW Florida portable restroom business for sale. 800+ units on

the street, 15 ADA, 30+ sinks, 20+ holding tanks, 6 trucks, 2 trailers. Many longterm construction customers. Year-round
event customers. Documented yearly
growth. Only serious buyers need to inquire.
portapottyrentals@yahoo.com
(P02)
Surco
Portable Toilet
Deodorant
FRAGRANCE
COMPuTeR sOFTWARe
FRAGRANCE
Fr e e S e r v i c e R e m i n d e r S o f t w a r e . c o m ,
Fr e e S e r v i c e D i s p a t c h S o f t w a r e . c o m ,
FreeRouteManagementSoftware.com.
(T02)
PORTABLe ResTROOMs
100 portable restrooms for sale. Gray Satellite Tufways. Some use, but clean and
functional. $300 each. May have a few
more if needed. Located in Ulster, PA. Contact Joe at 570-358-1211 or by email at
joee@bishopscorp.com.
(T05)
Sale - Orange/white Olympic plastic/fiberglass, 100+ units to sell. Needs some repair.
Make offers to joshuaperez@portoco.com
(T02)
FRAGRANCE
FRAGRANCE
F R A G R A N C EF R A G R A N C
F RE A G R A N C E
FRAGRANCE
SUMMER FRESH
FRAGRANCE
F R A G R A N C E F R A G R A N C ESUMMER FRESH
FRAGRANCE
FRAGRANCE
FRAGRANCE
SUMMER FRESH
FRAGRANCE
1,399+
SUMMER FRESH SUMMER FRESH

FRAGRANCE
FRAGRANCE
2GPM to 10GPM
118 Temperature Rise
4200PSI Rated
Wheel Kits optional
FRAGRANCE
watercannon.com
800.333.9274
New mess-free
packets available!
3104
F R A G R A N C EF R A G R A N C E
FRAGRANCE
FRAGRANCE
FRAGRANCE
Convert to
HOT WATER
PRESSURE
WASHING
and
JETTING
F R A G R A N C EF R A G R A N C E
Call to get your FREE sample

PORTABLE SANITATION PRODUCTS
3104
290 Alpha
Drive, Pittsburgh PA 15238
800.556.0111
800.556.0111
412.252.7000
surcopt.com
surcopt.com
THE SLIDE IN
WAREHOUSE
PORTABLe ResTROOM TRuCks
Booth
2015 Crescent 1100: 22,000 miles,

mint condition truck. 4x4 with auto. and
Cummins. Is a 2014 but not sold until
July of 2015. Contract ended - dont
need now. ............................... $70,000
217-248-6310, iL
T02
5357
450 Gallon
Aluminum Slide-In
POsiTiOns AvAiLABLe
Rapidly-expanding South Jersey/Philadelphia
area portable restroom company is looking
for an experienced Operations Manager/
Salesperson. Call 856-207-5449 or send
resume to mrobinson@robinsonwaste.com
(T04)
TAnks
30 HEATED SEPTIC TANKS (and a 2005 Kenworth T360 truck to haul/deliver/service
them) for sale. These units are gently used
or new. Each is a 300-gallon tank at $3,000
each OBO, insulated and heated, ready to
go to work. They get plugged in behind the
shack, so the waste is being contained. These
are good for the environment. We travel in the
area cleaning these out as needed, Strong US
dollar makes this a great buy.
(T02)
950 Gallon
Side Engine Style
1,200-gallon stainless steel holding tank on
portable wagon frame - $3,500. 1,200-gallon
aluminum holding tank - $2,500. 400-gallon
aluminum holding tank - $650. 1,600-gallon
stainless steel holding tank - $3,500. Can
truck mount. 937-674-7288
(P02)
TRuCk PARTs & ACCessORies

everything to dress up your truck! FREE
FULL-COLOR CATALOG. Phone: 800-2706003; Website: virgofleet.com. Virgo Nationwide, 8027 Foster Ave., Brooklyn, NY 11236
(TBM)
The Best Trailer

For All Of Your
Portable Toilet
Transport Needs
Slide-ins from 300-1500 Gallons

Single- and Multi-compartment.
Call for Pricing

5526
www.SlideInWarehouse.com
PRO0216
888.445.4892
The
Johnny Mover
To advertise in PRO Marketplace
Call 1-800-994-7990
In Stock
Trailers Ship
o
T
Ready
800-498-3000
www.cesspoolcleaners.com
troyd@cesspoolcleaners.net
promonthly.com
February 2016
53
Putting you on the road

to logistical success.
- All In One Service/

Delivery Truck
- Most Waste
- Most Toilets
- MOST PROFITABLE
- No Pumping Angle Games
- No Early Pack Off
- Light Weight
- Aluminum Only
- Warranty
Non-CDL
Duel Side Service
Multiple Strapping Points
PTO or Honda Pack
High Pressure Wash Down Pump
Thieman Lift Gates
Carry up to 6 Units
Multiple Load Configurations
Extended Chassis Life
- Profits
- Time
- Efficiency
- Streamline
Operations
- Fuel
- Labor
- Truck Repairs
- Headaches
BOOTHS
PATENT PENDING
585-484-7009
PortaLogix.com
2349, 2350
Leader in Quality,
Durability & Luxury
Serving the portable sanitation market place for over 25 years

BOOTH
1468
Contact Us Today for a Quote

with a Show Discount!
1.800.927.2271
www.acsi-us.com
promonthly.com
February 2016
54
!
d
e
p
um
Were pretty
Its trade show time again, and this year,

were feeling a little nostalgic.
We all know times change, but some things
shouldnt. Thats why the PolyJohn guys still
believe in a higher standard of service.
Its about real people providing real solutions
that can make a real difference for your business.
And lets face it, that kind of commitment can be
hard to nd these days.
So whether youre an authority on portable
sanitation or just starting down the road, stop on
by and see us at Booth #2030. Lets talk about
what a true full-service experience can
do for you.
Oh yeah, and dont forget to
cruise by our happy hour. Well
be happy to ll er up if your
tank is running on empty.
800.292.1305 www.polyjohn.com
PJ USA
PolyJohn.com
PJ CANADA
PolyJohn.ca
PJ INTERNATIONAL
PJ SOUTH AMERICA
PJ MEXICO
PolyJohn.co.uk
PolyJohn.com.br
PolyJohndeMexico.com
Add
Vantage
& add the latest innovation
from PolyPortables to your
2016 lineup.
BOOTH
2306
Revolutionary, self-closing hinges that

operate from an internal stainless steel spring
Re-engineered door frame features a single

jamb point for maximum structural integrity
Heavy-duty, easy-to-use rotary latch

that can withstand the roughest users

February 2016

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2016 WWETT ShoW ISSuE

PORTABLE RESTROOM OPERATOR

Dont Mess With texas

In Business Since 1959

100 Gallon Fresh

Tank sizes 60, Standard holes Can customize

(45 gallons fresh water)

(16 gallons fresh water)

Waterless Gel Touch

60 Gallon Rinse Tank

Lifting Bracket Towel Dispenser

The TSF Company Inc.

2930 S St. Phillips Rd. | Evansville, IN 47712

1-800-843-9286 | 812-985-2630 | Fax: 812-985-3671

Sink Lifting Bracket

From the Editor: Meet Me on the 50-Yard Line

Back at the Office: Should After-Hours Emailing Count as Work?

PROfile: Dont Mess With Texas

2016 WWETT Show: Time to Unwind

PRO Business: 4 Steps to Turn Around an Irate Customer

PRO Forum: What Erases Graffiti Pencil Marks?

COMING NEXT MONTH March 2016

Portable Restroom Operator

COLE Publishing Inc.

CIRCULATION: 2015 circulation averaged 7,544 copies per

REPRINTS AND BACK ISSUES: Visit www.promonthly.com/reprints/order

2016 WATER & WASTEWATER EQUIPMENT,

Indiana Convention Center,

We have 19 Portable Trucks and 12 Septic

450 Gallon Aluminum Slide-In

Contact our knowledgeable staff today!

Side Engine Style

Allied Graphics, Inc. ...... 44

Amthor International ..... 43

Imperial Industries ......... 32

Five Peaks ..................... 31

Fruitland Manufacturing ..17

Liquid Waste Industries,

J & J Chemical Co. ........ 15

Lock America, Inc. ......... 34

J. C. Gury Company, Inc. 27

Kentucky Tank, Inc. ....... 19

Portable Restroom Operator

CUSITEC Custom Tanks

Masport, Inc. ................... 3

Pik Rite, Inc. .................... 5

Ronco Plastics ................48

PolyPortables, LLC ........ 56

Robinson Vacuum Tanks 40

Satellite Industries ........ 11

Choose Your Partners Wisely.

FROM the EDITOR

Meet Me on the 50-Yard Line

Portable Restroom Operator

I view the WWETT Show as a unique opportunity to meet

Tired of replacing your frigid,

MINI DUAL SCREEN

Available in 4 or 6 quart design.

Dual Screen Design

Keeps Onsite Storage Grit Free

208-790-8770 www.ScreencoSystems.com sales@screencosystems.com

has something important to contribute to the advancement of the industry.

VACUUM HOSE & COUPLINGS

ProClipse hose has a unique chemical and