Competency Name: Analytical ability

Broad Definition: Ability to make systematic and rational judgments based on relevant information.

L1 (Novice):

Gathers relevant information & organizes the same in a logical manner

Asks the right questions to clarify the information
Is able to break down problems into simple, reasonable and understandable parts.
Arrives at conclusions after verifying the same with supervisors & colleagues

L2 (Proficient):

Can break down problems and remove the irrelevant information

Can identify the key elements from all relevant information
Can identify connections between two or more bits of information/situations that may not appear to
be obviously related
Can draw conclusions/arrive at the best course of action based on relevant information, and
support the same with facts

L3 (Mastery):

Identifies potential issues / opportunities in complex & dynamic situations while taking cognizance
of the interests of all stakeholders involved (customers, management, associates, etc.)
Can draw from past experience to arrive at the fundamental elements of a problem/concern and
also foresee implications of proposed solutions
Can integrate trends / patterns in information to the macro / external environment trends. Can draw
logical consequences/implications of the same
Can accurately estimate the risk associated with the proposed course of action
Can effectively mentor others to acquire this competency

TCS Confidential Document: Not to be distributed / shared / published without prior permission
Document Reference: i-CALMS / CD_GM 002

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Version History

Defined by:
Version:

Name:

Date:

1.0

Trupti W (126882) & Prem

January

Bhagat (133915)

2005

Trupti W (126882) & Nitin

December

Singh (141263)

2005

added to the competency definition

Remark:

1.1

Remark:
01,

18

Additional indicative behaviors have been

Approved by:
Version:

Name:

Date:

1.0

Rajiv Noronha (134831)

January

01,

2005
1.1

Rajiv Noronha (134831)

December

18

2005

Amendment History:
Version:

Document Name:

Date:

Remark:

TCS Confidential Document: Not to be distributed / shared / published without prior permission
Document Reference: i-CALMS / CD_GM 002

Page 2 of 2