Mobile:

610-405-3400
Email:
mthompson2287@gmail.com
W ebsite:
www.MelissaThompson1.weebly.com

Melissa Thompson
Marketing professional with 2-3 years experience and a strong academic background.
Highly motivated, organized and detail-oriented. Seeking a marketing and/or
communications position with an opportunity for advancement.

Education
August 2011 - May 2013

Dual M.B.A/ M.A. in Journalism & Mass Communication

Concentration in Advertising and Public Relations

University of Pittsburgh

B.S. in Communication and Psychology

Point Park University

August 2006 - August 2010

Professional Experience

Processing Associate,
Retail Client Account
Services

Vanguard (contracted by Randstad)

November 2015- Present

Marketing Coordinator

Coldwell Banker Hearthside

April 2014- August 2015

Content Marketing
Associate/ Copy Editor

Grayson Sky
March 2014- May 2014

Social Media
Marketing Consultant

Freelance Consultant
July 2013-March 2014

Event Planning &

Marketing Intern

Sweetwater Center for the Arts

Summer 2012

Processes client requests for Vanguards mutual funds and retail services.
Interprets and executes monetary and clerical transactions including purchases,
option(s) set-up, new accounts and account maintenances.
Initiates outbound contact to clients and other financial institutions to retrieve and
exchange information necessary to reconcile client inquiries and requests.
Conducts research in order to resolve complex issues, position appropriate
solutions and enhance overall customer service.
Maintains a comprehensive knowledge of industry standards and company policies
and procedures to minimize risk and exposure.
Coordinated social media and marketing activities for 20+ real estate agents.
Generated, scheduled and published social media and blog content with the goal of
encouraging community engagement and generating leads.
Set up, monitored and optimized property listings, agent profiles and social media
pages to increase visibility and reach of agents online accounts.
Created, edited and distributed marketing materials in order to promote office
activities and agent accomplishments.
Performed various administrative tasks to support the day-to-day office operations.

Assisted in planning and scheduling corporate and client social media activities.
Researched and developed social media content for various platforms.
Served as the in-house editor for all marketing and communications content.
Collaborated with internal stakeholders and creative departments to establish a
brand strategy and consistent messaging.

Worked with clients to establish an online presence through social media

platforms, websites and blogs.
Managed the content and design of clients websites and social media accounts.
Created procedures for administrative and online marketing functions, to increase
office efficiency.
Provided administrative support as needed, including research, email
correspondence, database management and budget tracking.
Assisted the Artistic Director with the planning and execution of special events.
Responsible for hanging art exhibits, conducting market research and editing
marketing materials.
Made calls to local business vendors in order to collect donations and make
arrangements for events.
Performed various administrative duties, including data entry and database
management.

Other Experience
Social Media

Professional Skills

Adobe Photoshop

AP & APA Style Writing

CRM & Data Management
Database Management

Microsoft Office Suite

Microsoft Publisher
PR Writing & Editing
WordPress