6

Module 11

ENGLISH
USING COURTEOUS EXPRESSIONS ON
APPROPRIATE SITUATIONS

A DepEd-BEAM Distance Learning Program supported129by the Australian Agency for International Development

To the Learner
Dear Learner,
Good morning! How are you today?
Were you happy working on your previous module? I am sure
you enjoyed doing all the exercises and did a great job.
In your previous module youve learned about following a series
of directions. In this module, you will learn how to use courteous
expressions on appropriate situations.

Lets Learn This

This module will help you learn about using courteous
expressions on appropriate situations, understand their meanings,
too and follow certain methods or rules when conducting meetings.

Lets Try This

Pick out the meaning of the italicized expressions in the
following sentences. Choose your answers from the choices given.
Draw a circle around the letter of your answers.
1. The chairman of the meeting said, The meeting will please

come to order.

1. The meeting will start.

2. The meeting is about to end.
3. The meeting is postponed.

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2. The table is now open for nominations.

1. Put their nominations on the table.
2. Vote for the candidate.
3. Give the names of nominees.
3. What does I second the motion mean?
1. The speaker is giving a suggestion.
2. The speaker is in favor of the suggestion.
3. The speaker is against the suggestion.
4. The chairman of the meeting says, The motion is carried.
1. The motion is approved.
2. The motion is disapproved.
3. The motion is corrected.
5. The secretary will now read the minutes.
1. The secretary will set the clock.
2. The secretary will take down notes.
3. The secretary will read what was discussed during the last

meeting.

6. The presiding officer says, I now turn the table over to the

person elected president.

1. Turns a table around.

2. The newly elected president takes over.
3. Accepts a nomination.
7. May I have the floor?
1. To take the turn to dance with someone.
2. To sit on the floor.
3. To take the turn to speak.

131

1 Are you done answering the exercise?

2 Compare your answers with the correct answers below.
1. a. The meeting will start.
2. c. Give the name of nominees.
3. b. The speaker is in favor of the suggestion.
4. a. The motion is approved.
5. c. The secretary will read what was discussed during the last

meeting.

6. b. The newly elected president taken over.

7. c. To take the turn to speak.

Lets Study This

Read the telephone conversation and note the courteous
expressions used.
A.

JUDY
JENNNY
Hello. This is Judy. May I This is Jenny speaking. Yes, Judy.
speak with Jenny, please? What can I do for you?
My father is going to conduct
a first-aid seminar to the Well, I would. Where will it be?
youth in our barangay this
Saturday. Would you like to
join me?
At the barangay hall. My Id be glad to. You know how I

132

What did Judy ask Jenny?

What did Jenny answer?
What did Judy request Jenny to do?
What courteous expressions did the two girls use in the telephone
conversation?
Here are the courteous expressions used in the telephone
conversation.
1.
2.
3.
4.
5.

May I speak with Jenny, please?

What can I do for you?
Thanks.
Hello.
Would you like to join me?

B. Read and note the polite expressions used.

The staffers of Tanglaw Magazine, the school paper of St.
Anthony Grade School, wants to feature Christian Raola, a Grade 6
pupil who is the captain ball of the overall Intramural Champion VIJaena. Karen, Kim and Alvaro interview Christian.

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Karen:

Hi! Good Morning, Christian. Congratulations to the

team. Were so happy for you.
Christian: Good Morning and thank you. What can I do for you?
Karen:
Christian, this is Kim and Alvaro. We are the staffers
of Tanglaw Magazine. We are here, to interview you
for a write-up.
Christian: Oh! Im so honored to be interviewed. What do you
want to know?
Kim: Well, we are interested in finding out what your
team did to become the over-all champion in the
Intramurals.
Alvaro:
Thats right. We noticed, too, that a week before the
Intramurals, the team seemed so relaxed and
prepared.
Christian: Oh, yes. The team was relaxed and prepared
because two months before the Intramurals, the team was
already practicing.
Kim: At what time of the day do you practice?
Christian: Every day after classes. When I know that the team
was done with all the homework for the next day. We
immediately go to the gym and rehearse.
Alvaro:
Aside from daily exercises, what other secrets can
you share with us which you think contributed to the
success of the team.
Christian: Discipline and self-confidence really helped in
winning all our games. And of course, faith in God.
We offered everything to God.
Karen:
Well, Christian, thanks for spending some precious time
with us.
Kim: Surely the information you shared will inspire many pupils
to become champions and good athletes.
Alvaro:
Thanks a lot and goodbye, Christian.
Christian: Its a pleasure. Good Day!

134

1 How

would
you
describe
the
interviewers? o They were polite.

2 What qualities are shown in the following statements?

Hi! Good Morning, Christian.

Well, Christian, thanks for spending some precious
time with us.
Thanks a lot and goodbye, Christian.
1o Politeness and respectfulness are the qualities shown in the

statements. These statements are polite expressions.

Lets Do This
Making and Answering Phone Calls (Using Polite Expressions)
Read the following dialog/telephone conversation and answer
the questions after it.

Fred : Hello! Good Afternoon.

Oscar : Hello! Good afternoon. This is Oscar, May I speak with Danny,
please?
Fred : Please hold the line. Ill call him.
Oscar : Thank you.
(After a few seconds)
Danny : Hello, Oscar, whats new?
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Oscar : Lets go to the chess tournament tomorrow.

Danny : I cant hear you. Will you repeat what you said, Oscar?
Oscar : I said lets go to the chess tournament tomorrow. Danny
: Oh! That sounds interesting. What time will we get there?
Oscar : Ill pick you up at twelve thirty. The tournament starts at
one. Danny : Ill be ready then.
Oscar : Okey, bye.
Danny : Bye.
Questions to answer. Write your answer on the blank.
1. Who called up? __________
2. Who received the call? __________
3. What did he say? __________
4. What did Danny ask Oscar? __________
5. Why did Oscar call him? __________
6. Who bid goodbye first? __________

1 Are you done?

2 Did you find it interesting?
3 Look at the answer key to check your answers.
4 Lets move on.

Lets Do More

Complete the following dialogs with the correct expression or

expressions. Get your answers from the Word Bank. A word may be
used more than once.

Word Bank:

return
sorry

message
minute

number
all right

call

Thank you
speak with
Hold the
line
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Set I
A: Good morning! This is the Office of the Principal.
B: Hello! Good morning. This is Mrs. Castro.
May I speak with the Principal, please.
A: Im _______________ Maam. The principal is not in the office right
now. He is having a conference in the Blue Room. Would you
like to leave a _______________.
B: Its ______________. Ill just _______________ later. ______________.
Bye.
A: Youre welcome.

Set II

A: Hello! Good afternoon.

B: Hello! May I _____________________ Glenda, please.
A: ____________________________________. Ill call her. B:
_____________________.

Set III
A: Hello! Good morning. May I _____________ with Liza, please.
B: Im ______________. Shes not home right now.
A: What time will she be in?
B: I really dont know. Would you like to leave a ______________?
A: Im Mia. Please tell Liza to ______________ my call. I have to talk to
her.
B: Does Liza know your number?
A: Yes, she does.
B: Are there other things you would want me to tell her?
A: That would be all. Thank you.

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Lets Remember This

1.

Conducting an Interview:
The secrets of a successful interview are friendliness,
respect and courtesy. Friendliness on the part of the
interviewer will make the interviewee give all the
information needed. Respect means the ability of
both interviewer and interviewee to listen to each
others questions and answers.

2.

Some courteous expressions used in the telephone

conversation:
Greet Good morning/Good afternoon/Good
evening May I speak with _______________.
Please hold the line.
What can I do for
you? Thanks.
Bye.

3.

Conducting Club Meetings:

Clubs and Organizations follow certain methods or
rules when conducting meetings. The rules help make
the meeting run smoothly likewise they used
courteous/polite expressions in conducting the
meeting such as:
1. The meeting will please come to order.
2. The secretary will please call the roll.
3. Mr. Chairman, I move that the meeting

adjourned.
(a polite way of addressing the presiding officer)

be

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Lets Test Ourselves

Participating in Club Meetings
A. Complete this flow chart with the steps

meeting. Get your answers from

Word Bank.

in a business or club

the

Word Bank
New Business

Adjournment

Approval of the Minutes Reading of the Minutes

Calling the Meeting to Order
Declaration of a Quorum

139

B. Match the expressions in Column A with the parts of the business

meeting where these are used. Write the letter of your answer
on the blank before each number.
B
5. Attenda
A
nce
check
1. New
______ 1. Mr. Chairman, I
Business
move that the
meeting
be
adjourned.
2. Adjournmen
______ 2. The meeting will
t
please come to
order.
______ 3. I second the motion.
______ 4. The meeting has
been called to
______ 5. The secretary will
please call the roll.

C. The
underlined
expressions
below are
used in
meetings
and
discussions
. Choose
the letter
that gives
their
meaning.
______ 1. The
chairman is
presiding over the
emergency meeting.
1. taking

notes
while
the
meeting
is going

3. A move for

approval

4. Formal

opening
of
the
meeting

o
nt.
n
1. turns
a
2. o
table
b
upside
s
down
er
vi
2. gives
a
n
table to
g 2. The
the
______
th
president
tem
por
e
3. makes
ary
m
the
chai
e
president
rma
et
take
n
in
charge of
turn
g
the
s
the
meeting
3. ta
tabl
ki
e
n
______ 3. After his
ove
g
r to talk, Mr. Garcia gives
c
the the table to the next
h
elec speaker.
ted
ar
pre
g
1. gives the
side
e

next
reporter
the
chance
to talk
2. asks the

s
p
e
a
k
er

a table
3. presents
a
table
to
the
next
speaker
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______ 4. We requested the teacher to take over the meeting.

1. dismiss the class
2. reprimand the class
3. lead the discussion

______ 5. The meeting will please come to order.

1. The meeting is formally opened.
2. The meeting is formally closed.
3. The participants of the meeting

should
arrange themselves in alphabetical order.

2 Are you done?

3 Look at the Answer Key again to check your answers.
4 Whats your score? Write it inside the ribbon.

1 If your score in Exercises A, B, & C is 11-16, proceed to the next

module.
2 If your score in Exercises A, B & C is 8-10, answer the next

activity Lets Enrich Ourselves.

3 If your score in Exercises A, B & C is 7 and below, review the

whole module.
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Lets Enrich
Ourselves
Complete the following sentences with the correct word. Get
your answers from the words in the Word Bank.
1. It is the ______________ of the club who calls the meeting to order.
2. The ______________ of the club calls the roll.
3. If

a member wishes
________________.

to

say

something,

he

says,

4. The secretary records the _______________ of the meeting.

5. The president starts the meeting by saying ____________________.
6. Before taking up the business of the day, the secretary reads the

____________________.
7. The _____________________ presides over the meeting when the

president is absent.
8. The ____________________ keeps a record of the funds of the

group.
9. A motion must always be _____________________________________.
10. When the business of the meeting is finished the meeting is

_______________________________________.

business

president

minutes

secretary

treasurer

vice-president seconded
adjourned
The meeting will come to
May I have the floor?
order.
The motion is carried.

142

Answer Key

Lets Do This
1.
2.
3.
4.
5.
6.

Oscar
Fred
Please hold the line. Ill call him.
Hello, Oscar, whats new?
To invite him to go to the chess tournament.
Oscar

Lets Do More
Set A

Set B

A. sorry/message
B. all right/call/Thank you

B. speak with
A. Hold the line
B. Thank you

Set C
A. speak
with
B. sorry
B. message
A. return

Lets Test Ourselves

A.
Callingthe
MeetingTo
Order

New
Business

Declaration
ofa
Quorum

Readingof
theMinutes

Adjournment

Approvalof
theMinutes

143

B.
1. Adjournment
2. Formal
opening

meeting
3. A move for approval
4. New business
5. Attendance check

of

the

C.
1.
2.
3.
4.
5.

c
c
a
c
a

Lets Enrich Ourselves

president
secretary
May I have the floor
minutes
The meeting will come to
order
6. business
7. vice-president
8. treasurer
9. seconded
10. adjourned
1.
2.
3.
4.
5.

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