PriyankaChatterjee

1720 Maple Ave Apt 2440, Evanston, IL 60201 (256) 520-7494 Priyanka.Chatterjee07@gmail.com

Summary
Management professional with extensive experience in the eCommerce domain specifically in requirements gathering,
functional design creation, client relationship management, and managing business analyst teams; with dynamic
experience of working with globally distributed software development teams & strong analytical, leadership and
communication skills.

Technologies
SAP Hybris eCommerce Suite, IBM WebSphere Commerce Suite, Endeca Search and Merchandising Workbench

Skills
Team Management, Project Planning, Functional Specifications, Requirements Gathering, Business Analysis, Test
Strategy and Implementation, Client Relationship Management, Project Management, Product Information Management

Experience
Manager, Business Consulting
Aug 2015 Present
Sapient Corporation, Chicago, Illinois
Role: Engagement Lead for a large scale enterprise digital transformation for a $6B retail organization
Led discovery workshops with C level executives to understand overall organization vision and identify key
program success factors
Participate in customer interviews and understand key pain points to set program objectives
Establish cross track plans to ascertain alignment on functional requirements, customer experience and technical
feasibility and ensure timelines/estimations meet the
Led a team of five business analysts to complete a successful functional design phase
Led solution design sessions with clients to ensure participation and encourage entrepreneurial thinking
Senior Associate, Business Consulting
April 2012 July 2015
Sapient Corporation, Chicago, Illinois
Role: Lead Ecommerce Business Analyst helping a $5B retail client with their enterprise level ecommerce project site
redesign, search implementation on mobile and desktop and product information management vendor evaluation.
Led discovery workshops with clients to understand and elicit initial set of requirements to generate a high level
project vision.
Led the vendor evaluation for a $2M project for a Product Information Management tool. Worked closely with
vendors on the client business requirements and planned the overall demonstration workshop in line with the
business use cases.
Collaborated with the creative and technology team members to ensure that business requirements adhere to
technical and creative constraints.
Demonstrated acute understanding of other work tracks like user experience, visual designs, project strategy,
development, technical infrastructure, quality assurance, user acceptance testing
Proactively identified cross-track dependencies ensuring that there are no gaps in coverage across all modules
and any gaps are addressed within and outside the track.
Led the business user tool training for IBM Commerce Management Center for 25 members of the client team
eCommerce Business Analyst, Marketing Technology
Aug 2011 Present
United Stationers Supply Company, Deerfield, Illinois
Role: Product Manager for a web services suite to power search, navigation and standard B2B eCommerce capabilities
for 800+ dealer storefronts, bringing in more than $500 million in total sales.
Conduct business requirement discovery sessions with internal and external clients. Partner with stakeholders to
ensure sign-offs. Publish business requirements documents and manage the lifecycle of the document with
effective change control.
Facilitate the prioritization, communication and rollout of new feature/functionality. Manage and present product
roadmap to internal management.
Collaborate with technical architects, deployment teams, business stakeholders and IT management to ensure
project meets time and quality standards.

Led quality assurance testing including creation of test cases and test plans based on business requirement
document.
Facilitate collaboration between IT, deployment teams and other business teams to solve post-production issues
and ensure quick incident management.
Manage product expectations with Account Managers, Sales Representatives and Dealers.
Provide input on the usability and overall online experience of dealer eCommerce applications. Worked closely
with design agency to create user interfaces for different dealer segments.
Facilitate cross-functional communication between IT, Marketing Technology and Merchandising teams.

Business Analyst
Sep 2009 Aug2011
Rosetta Marketing Group, Cleveland, Ohio
Role: Led modules as a Business Analyst in full software development lifecycle implementations of IBM WebSphere (v6
and v7) for two retail clients (luxury handbags and book publishing industries) - participating in all aspects of application
implementation and integration including requirements gathering, functional design, test case development and end user
training.

Executed the role of a lead business analyst for a $4 million IBM WebSphere Commerce project through all
phases of the software development life cycle.
Led the quality assurance team of 2 business analysts to an 80% quality improvement in production builds.
Owned and managed agile processes like sprint backlogs, sprint meetings, build release meetings, daily stand up
calls and lesson learnt meetings.
Clarified client requirements, business needs and project objectives via feedback sessions, facilitation and client
meetings, in collaboration with all key stakeholders.
Created business rules documents, functional designs, use cases and business documentation.
Managed deployment plans, collaborated with the IT team to ensure successful deployments and prepared
release notes for each incremental build.
Successfully managed other external initiatives such as contributing to the business analyst practice community
to promote growth and development of business analysts across the organization.

Entrepreneurs EDGE, Cleveland, Ohio, Analyst Intern for Parker Hannifin

May 2009 Aug 2009
Conducted extensive market research and feasibility analysis for repurposing an industrial technology in the
medical industry for Parker Hannifin.
Conducted client interviews with key stakeholders in top hospitals, medical device manufacturers and supply
chain managers in the Cleveland region.
Awarded the best intern project and presented research findings at the Parker headquarters for the executive
team.
Electronic Data Systems (EDS) Corporation, Pune, India, Infrastructure Engineer
Jan 2007 Feb 2008
Collaborated with a global project team of engineers for automating Service Level Agreements for an
automobile client using Network Management tools.
Provided IT support for production and user acceptance testing environment.
Followed best practices framework of ITIL to streamline business processes.

Education
Case Western Reserve University, Cleveland, Ohio
MS, Engineering Management, May 2009.

GPA 4.0

Pune University, Pune, India

Bachelor of Engineering, Major: Electronics and Telecommunication, August 2006.

First Class

Certificates and Honors

SAP Hybris BA v5, ITIL Foundation Certificate, Beta Gamma Sigma 2009, Deans Academic Achievement Award 2009