Project Title

QualityPro Training
Project Manager
Aaron Spann
Description:
Terminix, a division of ServiceMaster, is preparing to launch updated training to its team
members via iPad. Todays programs are mostly instructor led training (ILT). QualityPro is one
such training program. This project will take chapters 1 and 4 of QualityPro Training from an ILT
classroom format to eLearning format.
Project need
ServiceMaster has recently updated their corporate image and would like training programs to
reflect their newer modern image and mindset. More specifically, Terminix has a desire to
migrate its team member training from a mostly ILT format to an asynchronous eLearning
format. Expressing the need that team members should be able to take training on the go, in a
number of locations and at any given time. Team members will perform training via mobile
devices.
Project description
This project will provide Terminix with updated training that considers the learning styles and
abilities of a cross-generational sales force. A modern appearance with easy-to-navigate
eLearning modules will allow learners with low technical skills to easily complete training
modules. Practice makes perfect is a way to describe the purpose of this training.
Project Start Date
February 15, 2016
Projected Finish Date
April 21, 2016

Goal and critical success factors

Create up-to-date asynchronous eLearning modules based on current ILT programs which can
be delivered via LMS on mobile devices.
Critical success factors
This project will be deemed successful when:
Learners can access training via LMS on mobile devices
Learners can navigate training intuitively, without need of instructors
Learners demonstrate preparedness for the QualityPro technician and salesperson exam
Assumptions, constraints and risks
Assumptions
Each learner will have:
Access to a company-issued Mobile Device with Internet Access
Access to LMS apps
Little to no technical skills
Learner will complete training within three days of starting
Learner will achieve mastery at 85%
Constraints
This project will be developed using:
Existing content from ILT
Client-mandated software
Risks and obstacles
Risks:
Delivering an non-cohesive end product
Obstacles:
Scheduling and time constraints
Large number of topics to cover for a typical eLearning module
Two separate design firms splitting work on same project
Resources
Financial
eLearning Modules
10 30-Minute Modules
Role
Project Management
Analysis
Instructional Design
Instructional Development
Resource Fee

Cost Per Module

$5,300

Total
$53,000

Cost Breakdown
100 Hours at $100/hr
50 Hours at $100/hr
100 Hours at $150/hr
100 Hours at $180/hr
1 at $5,000

Total
$10,000
$5,000
$15,000
$18,000
$5,000
$53,000

Personnel
One Client: Laura Hehn
One SME: Will Parker
One Project Manager/Lead Team Site : Aaron Spann
One Lead Evaluator: Billie Young
One Lead Instructional Designer: James Barnes
One Lead eLearning Developer: Wanda Terral
Materials
Articulate Storyline 2
QualityPro Training Study Guide
Technology Tools (PM tool)
Productivity Tools (Weebly.com, G+ Communities, Google Forms, Google Docs)
Mobile Device(s) for testing
Approach
DATE

PROJECT MILESTONE

February 2, 2016

Initial client meeting: define project needs/goals

February 8, 2016

Submission of confidentiality agreements and viates for BYTS DESIGN

February 21, 2016 Analysis Report

February 28, 2016 Project Plan
March 20. 2016

Content Analysis (objective and assessments)

March 28, 2016

Instructional Strategy, Treatment Description, and Rationale

April 3, 2016

Treatment Design and template (storyboard)

April 10, 2016

Formative Evaluation Plan

April 21, 2016

Showcase Presentation

May 3, 2016

Treatment Report

May 3, 2016

Formative Evaluation

Roles and responsibilities

Laura Hehn: Client
Will Parker: Project SME
Aaron Spann: Project Manager and Lead Team Site Manager
Billie Young: Lead Evaluator
James Barnes: Lead Instructional Designer
Wanda Terral: Lead eLearning Developer

Client/sponsor sign off

________________________________________
Laura Hehn, Client

_________________________________
Date

________________________________________
Dr. Weaver, Project Sponsor

_________________________________
Date

________________________________________
Aaron Spann, Project Manager

_________________________________
Date