Beruflich Dokumente
Kultur Dokumente
Google Analytics
CHRIS BOULAS
Contents
Why this eBook
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Standard Reporting
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Advanced Reporting
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Custom Reports
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Next Steps
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Disclaimer
Formulytic, Web Analytics Mastery, and Chris Boulas are
not affiliated, associated, authorized, endorsed by, or in
any way officially connected with Google, Google, Inc., or
any of its subsidiaries or affiliates. The official Google web
site is available at www.google.com. All Google, marques,
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Google Inc.
The use on this website and/or in this eBook of
trademarked names and images is strictly for editorial
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suggestion of sponsorship or endorsement, is made by
the authors or publisher. Those words or terms that the
authors and publisher have reason to believe are
trademarks are designated as such by the use of initial
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been made to identify or designate all words or terms to
which trademark or other proprietary rights may exist.
Nothing contained herein is intended to express a
judgment on, or affect the validity of legal status of, any
word or term as a trademark, service mark, or other
proprietary mark.
Introduction to
Google Analytics
Lets start at the beginning. By now, you already understand
that Google Analytics is the most widely used web
application platform available. This is because the version
that (almost) everyone uses isnt only free, but it offers a
tremendous value in regards to functionality relative to paid
competitors. Google Analytics differentiates from most
competitors in that its best used for obtaining visibility into
macro trends. That is, understanding how larger groups of
users are interacting with your site. Google is slowly moving
towards being able to support visibility into micro level
information about individual users, but as of 2014 better
solutions are available that provide insight here (see
MixPanel or KissMetrics to learn more). Should you need
insights at both a macro and micro level, I recommend
running both Google Analytics in addition to one of the
above mentioned solutions.
Web analytics as a practice rose from the time when
webmasters built and maintained websites. Today, we
1. Educate
2. Generate leads
3. Acquire customers
Surely you dont need to be a marketer to meet and exceed
your website goals using Google Analytics, but thats who
the tool is tailored for. Unfortunately this creates a large gap.
As the platform has evolved, it has demanded an increased
level of analytical skill to maximize the effectiveness of and
most marketers havent kept pace. Through this guide,
Google Analytics can be used by everyone regardless of
background.
How To Use
Google Analytics
For Your Site
Before we even get into setup, Id like for you
to answer this question first - what are the
goals of your site?
Ive alluded to possible goals in the previous section, but
before continuing, note at least 2 items youd like your site
to achieve. This is important because you need to have a
plan in place for measuring actual performance relative to
all of the goals youve noted. This is where youll see the
highest return from Google Analytics and the time youll
invest in learning to use it. One piece of advice - dont list
goals that serve as a means to an end. These are goals
such as:
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4.
5.
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Filters
Filters allow you to create the various views youd like to
track. As views are defined by various data perspectives,
filters allows us to create these segments and perspectives.
To create a filter:
1.
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2.
3.
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1.
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2.
3.
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Standard Reporting
Metrics Defined
Before walking through the standard reports offered by
Google, its imperative to have an understanding of the
difference between each of the metrics Google displays
throughout these reports. Metrics in Google Analytics
represent the various points of data that are available to
measure. Metrics are always represented in blue
throughout the interface.
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Pageviews
The total number of aggregate page loads without any
filters applied. This is the raw number of times the page was
viewed.
Unique Pageviews
The number of page views deduped by session. If during a
single session, 1 page was viewed 3 times, only 1 pageview
is counted. However, if there was 1 view of 1 page, and 2
page views of another page in a single session, 2 page
views are counted.
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Dimensions
Google Analytics dimensions are used to
describe data.
They represent the various characteristics about a web
property. For example, Medium is a dimension that can
have underlying values of organic referral or email to
reflect various traffic channels. In standard reporting,
dimensions can be tiered to two levels maximum. For
example, you can configure a report to view the Users
metric by the Medium dimension, and then by the
Source dimension. When the data is displayed under this
configuration, the user would first see the data by medium,
where each medium can be clicked to drill one level deeper
to the source level. For example, if I clicked the Organic
dimension first, I would be taken to the source level where I
would see values such as Google, Bing, Yahoo, etc.
Throughout Google Analytics, dimensions are always
represented in green.
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Audience
Includes reports that detail known physical and geographic
traits about the users that come to your site
The Users Flow is a very popular report under this
heading. The format of this report is unlike most others
youll come across. Users Flow shows the sequence of
pages most frequently chosen through the site. Green
boxes indicate through-traffic, while red funnels indicate that
this is where the navigation path ends for a subset of users.
This report is best used when selecting source/medium as
the starting dimension and reviewing the most frequented
paths based on the size of the green boxes. This should
give you an idea of how to better optimize on-site
conversion funnels by measuring drop off points through
the various navigation paths.
Acquisition
Includes common reports users should view to answer
questions about how traffic is acquired and where users
originate from.
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Behavior
Includes reports that provide answers to questions you may
have about how users behave on your site, how they
interact with various pages, and what they do on your site.
The behavior heading contains reports that show page-level
traffic information. Specifically, the most common report can
be accessed by navigating to Behavior Site Content All
Pages. Referring to our previous example of researching
what could cause large changes in traffic between two time
periods, Id recommend viewing this report next to see
which pages were responsible for the traffic differences.
Note that under these reports, the default metric has
changed from sessions to pageviews.
Site Search - If your site contains a search field that allows
visitors the ability to find content hosted on your domain,
site search can be configured under Admin View Settings
Site Search Configuration. When toggled to the on
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Conversions
Measures desired conversion events previously configured
in the Goals section within the Admin settings.
Under the Goals subheading, the report viewed most
commonly is the Funnel Visualization report. Similar to
how the Users Flow report under the Audience heading
shows which path users most commonly take through your
site, the funnel visualization report allows you to define and
configure your own funnels that youd like to track. This
report can be configured by creating funnel steps at the
time the goal is created. Users have the ability to define the
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Navigation Takeaways
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Advanced Reporting
Inside the list of preconfigured standard reports, exist a
subset of reports that are considered to be more advanced
due to the fact that an extra level of configuration is
necessary in order to fully take advantage of the insights
they offer. Here, Ill be providing details on how each of
these advanced reports can be configured and used to tell
you more about your sites performance that you wouldnt
otherwise be able to determine from the other reports
included as part of the standard reports.
Events
This is a more advanced feature within Google Analytics
that allows for more granularity in tracking interactive
elements on a page. Google natively tracks traffic that
occurs on a page, but this default configuration doesnt
account for interactive elements such as individual buttons,
videos, or links. To track these elements, event tracking is
necessary. The use of events is highly recommended as a
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Experiments
Google Analytics Experiments are also referred to as
Content Experiments and can be accessed by navigating
to Behavior Experiments within the Reporting tab. I
consider this to be more of a tool than a report, as this is
Googles primary method of allowing site owners to define,
structure, and analyze a/b tests on various pages across
your site. This functionality was formerly referred to as
Google Website Optimizer and existed as a standalone tool
before being redeveloped and incorporated into the
broader Google Analytics platform in August 2012.
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A/b tests allow users to test the impact of various pages and
compare the impact they have at achieving the users
predefined goals. This practice is also referred to as
conversion rate optimization.
Ill admit this tool can be glitchy at times, but its the only
free option available that Im aware of. If your budget allows
for additional marketing tools, consider Optimizely.
Configuring an a/b test is easy by following the steps
depicted below.
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Advanced Segments
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Youll notice the segment you chose now appears at the top
of the report next to All Sessions. In the resulting report,
youll notice that you can now see mobile traffic being
compared to all traffic across the source/medium
dimension. The screenshot above represents a one-month
time period. Here, we can see 15.77% of organic traffic from
Google came from mobile users (or 620 sessions). See how
powerful this feature is? This is just one example, but the
possibilities are endless. The default segments provided are
great, but better yet are the custom segments we build that
are more tailored to the sites we manage.
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Custom Reports
Thus far, everything shared has been accessed under the
Reporting tab from the top menu within a view. As you
become more familiar with the limitations of the data and
reports accessed here, youll slowly find yourself spending
more time building custom reports, which are accessed
from the Customization menu at the top of the page within
any view.
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There are two key areas that users often overlook when
building reports on this screen. First, take note of the fact
that you can add multiple tabs to your report. This will save
you from having to build multiple reports that you may
otherwise prefer to keep as separate tabs within a single
report. Heres a tip - filters you choose to add to your report
are effective across all tabs. Unfortunately, Google doesnt
offer the ability to set up different filter requirements on
different tabs in the same report. Should you need to do
this, multiple reports are required.
Second, notice that you can select to have your data
rendered as a flat table as opposed to the default selection
of Explorer under the report type. Choosing to view the
data as a flat table is most closely associated with a tab
delimited .csv file, whereas choosing the Explorer option
is ideal for scenarios where you dont need to export the
data for additional analysis in a spreadsheet application.
The reason I say this is because there will be instances
when a report is built using multiple dimensions that are
nested under each other. If the report type is on Explorer,
only the first dimension will appear when the data is
exported to a spreadsheet. For this reason, opt to view the
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Next Steps
Did you find value in this guide and have
interest in learning other areas of
internet marketing? Head over to
ChrisBoulas.com for the latest trends and
tactics in internet marketing from
beginner to advanced.
Trying to take your traffic, lead
generation, or customer acquisition goals
to the next level? Formulytic consults
with brands large and small to help them
grow revenue through online marketing
strategies.
www.formulytic.com
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