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How
were the problems resolved by the new digital system?
The problem of NTUC Income is as follows:
NTUC Income faces delay day by day in business process and the
process were very tedious and paper-based.
The existing system in HP 3000 mainframe still frequently broke down.
Backup date in a costly and tedious process would risk losing important
data.
COBOL programs also faced multiple broke down which will make the
process become slower.
Providing the Java Based eBao Life System from eBao Technology.
The software comprised of 4 subsystems:
o Technology
o Policy Administration
o Sales Management
o Supplementary Resources
All applications resided on 2 or more software.
Minimize downtime occurrence due to hardware or operating system
failure.
Providing better communication with customers.
Switched from eBao Technology to the Java based eBao Life System in
June 2003.
The software comprises of 3 subsystems:
o Policy Administration
o Sales Management
o Supplementary Resources
All applications resided on 2 or more servers where each connected by
2 or more communications lines which were load-balanced.
The entire IT infrastructure is replaced with more robust and scalable
architecture. For example:
o Scanner for all servicing branches
o Changing monitor to 20 inches
o Upgrading OC RAM size to 128mb
o New hardware and software
o Database servers
o Web servers
o Installing disk storage system
o Replacing LAN cables with faster cables
o Fiber optic backbone
o Wireless capability
2 16.) What benefits did Income reap from the new systems?
The benefits did Income reap from the new systems are:
2 17.) How well is Income prepared for the future? Are the
problems described in the care likely to be repeated?
I think Income prepares very well for the future by switching to the Java
based eBao Life System from eBao Technology, and others as follows:
For the problems, in my opinion, I do not think that the delay day to day,
tedious and paper-based will be repeated. With the introduction of new system,
Income is doing forward to the new environment and culture in the business process
which will enhance its performance and giving competitive advantage to Income
itself.