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Section I

Original Equipment
Manufacturing (OEM)
Responsibilities
With the acceleration of innovation in all industries, the need to ramp up to
faster volume (if manufacturing) and increases in customer satisfaction (if
service) while contending with more complex products/services variants is
greater than ever.
To stand out, organizations need to break through with appropriate
and applicable approaches with maximum and timely effectiveness. We
believe these approaches are based on the principle of predictive launching. Maybe they will not accomplish 100% of the goal, but they are sure
to be infinitely more successful if they follow the approaches we mention here. The focus is on attaining first-time quality targets, minimizing production issues, optimizing delivery times, and repeating the
successes through standardizing the process systemically in the entire
organization.
To be sure, original equipment manufacturers (OEMs) (customers) is faced
with increasing demands for profitability, especially from global competition, finite resources, shareholder expectations, consumer demand, and
rapid technological innovations. As much as the task of improvement seems
a herculean one, there is a way to counterbalance these concerns. The way
is through a proper and effective strategy. The strategy must be focused on
setting a direction for the organization, marshalling support from within

Original Equipment Manufacturing (OEM) Responsibilities

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and without (external sources [suppliers]), and applicable methodologies for


improvement.
In this part of the book, we will examine some critical issues that can help
all OEMs (the customer) to develop the appropriate strategies for flawless
launching. In Section II, we will focus on supplier issues.