A STUDY OF EMPLOYEE WELFARE MEASURES IN

KS & DL

Submitted to University of Madras

MASTER OF COMMERCE
SUBMITTED BY
P. ANANDHA (531400284)
UNDER THE GUIDANCE OF

ACKNOWLEDGEMENT

Firstly I express my sincere thanks to God for blessing and guiding me in the right path.
It is great pleasure to acknowledge my sincere thanks to Mrs. Kalyany Shankar, DCSMAT
School of Media and Business, for her continuous encouragement during the course of project.
I happily record here my abiding gratitude to Mr Thimme Gowda, Welfare officer, KSDL. Who
was generous in providing me all necessary facilities in carrying out of this project work. I also
take this opportunity to thank Mr. Narayan Swamy, Sr. Asst HR., KSDL.
Last but not least I would like to express my sincere heartfelt to my friends and all other person
who has help me in the successful completion of the project work.

NEENU N A WAHID

DECLARATION

I hereby declare that this project entitled EMPLOYEE WELFARE MEASURES AT

KS &DL submitted by Miss. P. ANANDHA (531400284), student of St. Josephs College of
Arts and Science, for the degree of Master of Commerce to University of Madras is a record of
project work done has not formed the basis for award of any other degree, diploma, associate
ship, fellowship or similar title to me.

P. ANANDHA
(Reg.No: 531400284)

CONTENTS

PAGE NO

INTRODUCTION

10 32

DESIGN OF THE STUDY

34- 38

INDUSTRY PROFILE AND COMPANY PROFILE 40 -51

DATA ANALYSIS AND INTERPRETATION

52 98

FINDINGS AND SUGGESTIONS

100 102

ANNEXURE

103-106

BIBLIOGRAPHY

107

LIST OF TABLES

SL NO

LIST OF TABLES

01

Are you satisfied with your income

02

Are you satisfied with the medical benefits they are providing?

03

Are you satisfied with the maternity benefits for women

employees?

04

Are you satisfied with the injury benefits / accident benefits?

05

How is your satisfaction level regarding the environmental

protection facilities?

06

Are you satisfied with the canteen facilities provided by them?

07

you satisfied with the conveyance allowance provided?

08

Are you satisfied with the drinking water and sanitation

facilities?

09

How far are you satisfied with the educational benefits?

10

Are you satisfied with the recreational facilities and rest room
facilities?

11

Are you satisfied with the retirement benefits?

12

How is your satisfaction level regarding festival advances?

13

Are you satisfied with the opportunities to use the new

technology?
6

14

Are you satisfied with the first aid facilities ?

15

Are you satisfied with the safety measures within the factory?

16

Are you satisfied with the vacation packages?

17

How

far are you satisfied with the performance appraisal

schemes?

18

How far are you satisfied with your job?

19

Are you satisfied with the health check ups in the organization?

20

How effective is the presence of welfare officer?

21

How is the companys response with emergency situations?

22

Do you feel you are recognised for your job?

23

What is your level of satisfaction regarding

subordinate relationship?

24

Are you satisfied with the bonus / exgratia payments ?

TABLE OF GRAPHS

SL NO
01

LIST OF TABLES
Are you satisfied with your income
7

superior

02

Are you satisfied with the medical benefits they are providing?

03

Are you satisfied with the maternity benefits for women

employees?

04

Are you satisfied with the injury benefits / accident benefits?

05

How is your satisfaction level regarding the environmental

protection facilities?

06

Are you satisfied with the canteen facilities provided by them?

07

you satisfied with the conveyance allowance provided?

08

Are you satisfied with the drinking water and sanitation

facilities?

09

How far are you satisfied with the educational benefits?

10

Are you satisfied with the recreational facilities and rest room
facilities?

11

Are you satisfied with the retirement benefits?

12

How is your satisfaction level regarding festival advances?

13

Are you satisfied with the opportunities to use the new

technology?

14

Are you satisfied with the first aid facilities ?

15

Are you satisfied with the safety measures within the factory?

16

Are you satisfied with the vacation packages?

17

How

far are you satisfied with the performance appraisal

schemes?

18

How far are you satisfied with your job?

19

Are you satisfied with the health check ups in the organization?

20

How effective is the presence of welfare officer?

21

How is the companys response with emergency situations?

22

Do you feel you are recognised for your job?

23

What is your level of satisfaction regarding

subordinate relationship?

superior

INTRODUCTI
ON

10

INTRODUCTION
Employee welfare defines as "efforts to make life worth living for
workmen". These efforts have their origin either in some statute formed by the
state or in some local custom or in collective agreement or in the employer's own
initiative.

To give expression to philanthropic and paternalistic feelings.

To win over employee's loyalty and increase their morale.

To combat trade unionism and socialist ideas.

To build up stable labour force, to reduce labour turnover and absenteeism.

To develop efficiency and productivity among workers.

To save oneself from heavy taxes on surplus profits.

To earn goodwill and enhance public image.

To reduce the threat of further government intervention.

To make recruitment more effective (because these benefits add to job

appeal).

Principles of Employee Welfare Service

11

Following are generally given as the principles to be followed in setting up

a employee welfare service:

The service should satisfy real needs of the workers. This means that the
manager must first determine what the employee's real needs are with the
active participation of workers.

The service should such as can be handled by cafeteria approach. Due to the
difference in Sex, age, marital status, number of children, type of job and the
income level of employees there are large differences in their choice of a
particular benefit. This is known as the cafeteria approach. Such an
approach individualises the benefit system though it may be difficult to
operate and administer.

The employer should not assume a benevolent posture.

The cost of the service should be calculate and its financing established on a
sound basis.

There should be periodical assessment or evaluation of the service and

necessary timely on the basis of feedback.

OBJECTIVES OF EMPLOYEE WELFARE

To study the concept of labour welfare and identify various

statutory and non-statutory welfare measures.

To place the company in a good position in the competitive market
by fulfilling empoyee needs.
To identify the various welfare measures, provided by the
company to its employees.

12

To elicit the perception of respondents on the existing welfare

measures, provided by the company.

To offer useful suggestions and to bring out improvement in the
existing welfare measures, of the organization.

Types of Employee Welfare Services

Safety Services
Prevention of accidents is an objective which requires o explanation.
The costs of accidents are enormous in suffering to the injured, in reduction or loss
of earnings, in disabilities and incapacities which afflict those involved and in
compensation, insurance and legal costs, in lost time, filling in reports and
attending to enquiries, and in spoilage of materials, equipment and tools to
management.
Accidents are the consequence of two basic factors: technical and human.
Technical factors include all engineering deficiencies, related to plant, tools
material and general work environment. Thus, for example, improper lighting,
inadequate ventilation, poor machine guarding and careless housekeeping are some
hazards which may cause accidents. Human factors include all unsafe acts on the
part of employees. An unsafe act is usually the result of carelessness.
Young and new employees, because of their difficulty in adjusting to the
work situation and to life in general, also have many more accidents than do old
and nature workers.
13

The Phenomenon of Accident Proneness.

Some persons believe wrongly in the theory that certain individuals are accident
prone, that is , they have some personality trait as opposed to some characteristic
of the environment which predisposes them to have more accidents than others in
work condition where the risk of hazards is equal to all.

Components of a Safety Service

Among the many components of a safety service the following have proved
effective when applied in combination:

Appointment of safety officer

In big organizations, the appointment of a safety officer to head

the safety department is a must. In small organizations, the personnel manager
may look after the functions of this department. The head of the safety department,
who is usually a staff man, is granted power to inspect the plant for unsafe
condition, to promote sound safety practices (through posters an d safety
campaigns), to make safety rules, and to report violations to the plant manager.

Support by line management

:The head of the safety department,

whether enjoying a staff or a functional position, by himself, cannot make a

14

plan safe. His appointment lulls line management into assuming that all its
safety problems have been solved.

Elimination of hazards

Although complete elimation of all hazards is virtually an

impossibility but following steps can be taken to help reduce them:

Job safety analysis

All job procedures and practices should be analysed by

an expert to discover hazards. he should then suggest changes in their motion
patterns, sequence and the like.

Placement

A poorly placed employee is more apt to incur injury

than a properly placed employee. Employees should be placed on jobs only after
carefully estimating and considering the job requirements with those which the
individual apparently possesses.

Personal protective equipment

Endless variety of personal safety equipment is available

nowadays which can be used to prevent injuries

Safeguarding machinery
15

Guards must be securely fixed to all powerdriven

machinery.

Materials handling

Though often ignored, the careless handling of heavy and

inflammable materials is an important source of several injuries and fire.

Hand tools

Minor injuries often result from improperly using a good

tool or using a poorly designed tool. Therefore, close supervision and instruction
should be given to the employees on the proper tool to use an the proper use of the
tool.

Safety training, education and publicity

Safety training is concerned with developing safety skills,

whereas safety education is concerned with increasing contest programmes, safety
campaigns, suggestion awards, and various audiovisual aids can be considered as
different forms of employee education.

Safety inspection

An inspection by a trained individual or a committee to detect

16

evidence of possible safety hazards (such as poor lighting, slippery floors,

unguarded machines, faulty electrical installations, poor work methods and
disregard of safety rules) is a very effective device to promote safety.
Health Services
The prevention of accident constitutes only on segment of the function of
employee maintenance. Another equally important segment is the employee's
general health, both physical and mental.
There are two aspects of industrial health services
1.

Preventive

2.

Curative, the former consists of

3.

pre-employment and periodic medical examination,

4.

removal or reduction of health hazards to the maximum extent possible,

5.

Surveillance over certain classes of workers such as women, young persons

and persons exposed to special risks.
Counseling Services
An employee very often comes across problems which have emotional
content. For example, he may be nearing retirement and feeling insecure or he
may be getting promotion and feeling hesitant to shoulder increased responsibility
or he may be worried due to some family problem.
Employee Welfare in India
17

The chapter on the Directive Principles of State Policy in our Constitution

expresses the need for labour welfare thus:
1.

The State shall strive to promote the welfare of the people by securing and
protecting as effectively as it may a social order in which justice, social, economic
and political, shall inform all the institutions of the national life.

2.

The State shall, in particular, direct its policy towards securing:

3.

That the citizens, men and women equally, have the right to an adequate
means of livelihood;

4.

That the ownership and control of the material resources are so distributed as
to subserve the common good.

.FACTORIES ACT 1948

The principal Act to provide for various labour welfare measures in India is
the Factories Act, 1948. The Act applies to all establishments employing 10 or
more workers where power is used and 20 or more workers where power is not
used, and where a manufacturing process is being carried on.
Employee Welfare Officer
Section 49 of the factories act provides that in every factory wherein 500 or
more workers are ordinarily employed the employer shall appoint at least one
welfare officer.

18

The welfare officer should possess; (i) a university degree; (ii) degree or
diploma in social service or social work or social welfare from a recognized
institution; and (iii) adequate knowledge of the language spoken by the majority of
the workers in the area where the factory is situated.

Supervision

Counseling workers

Advising management

Establishing liaison with workers

Working with management and workers to improve productivity.

Working with outside public to secure proper enforcement of various acts.

Health of Employees

Cleanliness. Every factory shall be kept clean by daily sweeping or washing

the floors and work rooms and by using disinfectant where necessary.

Disposal of wastes and effluents. Effective arrangements shall be made for

the disposal of wastes and for making them innocuous.

Ventilation and temperature. Effective arrangements shall be made for

ventilation and temperature so as to provide comfort to the workers and
prevent injury to their health.

Dust and fume. Effective measures shall be taken to prevent the inhalation
and accumulation of dust and fumes or other impurities at the work place.
19

Artificial humidification.

The State Government shall make rules

prescribing standard of humidification and methods to be adopted for this

purpose.

Overcrowding. There shall be in every work room of a factory in existence

on the date of commencement of this act at least 9.9cubic meters and of a
factory built after the commencement of this act at least 4.2 cubic meters of
space for every employee.

Lighting. The State Government may prescribe standards of sufficient and

suitable lighting.

Drinking Water. There shall be effective arrangement for wholesome

drinking water for workers at convenient points.

Latrines and urinals. There shall be sufficient number of latrines and urinals,
clean, well-ventilated, conveniently situated and built according to
prescribed standards separately for male and female workers.

Spittoons.

There shall be sufficient number of spittoons placed at

convenient places in the factory.

Safety of Employees

Fencing of machinery. All dangerous and moving parts of a machinery shall

be securely fenced. Screws, bolts and teeth shall be completely encased to
prevent danger.

20

Work on or near machinery in motion. Lubrication or other adjusting

operation on a moving machinery shall be done only by a specially trained
adult male worker.

Employment of young persons on dangerous machines. No young person

shall be allowed to work on any dangerous machine (so prescribed by the
state government) unless he is sufficiently trained or is working under the
supervision of knowledgeable person.

Device for cutting off power. Suitable device for cutting of power in
emergencies shall be provided.

Hoists and lifts. These shall be made of good material and strength,
thoroughly examined at least once in every six months and suitably
protected to prevent any person or thing from being trapped.

Welfare of Employees
Chapter V of the factories Act contains provisions about the welfare of
employees. These are as follows:

There shall be separate and adequately screened washing facilities for the
use of male and female employees.

There shall be suitable places provided for clothing not worn during working
hours and for the dying of wet clothing.

There shall be suitable arrangement for all workers to sit for taking rest if
they are obliged to work in a standing position.
21

There shall be provided the required number of first-aid boxes or cupboard

(at the rate of one for every 150 workers) equipped with the prescribed
contents readily available during the working hours of the factory.

The State Government may make rules requiring that in any specified
factory employing more than 250 employees a canteen shall be provided and
maintained by the occupier for the use of the employee.

There shall be provided sufficiently lighted and ventilated lunch room if the
number of employees ordinarily employed is more than 150.

Restrictions in the Factories Act on the employment of young persons:

1.

Prohibition as to employment of children (Section 67)

No child who has not completed his fourteenth year shall be required or allowed to
work in any factory.
2.

Employment of Children and Adolescent (Section 68)

A child who has completed his fourteenth year or an adolescent shall not be
required or allowed to work in any factory unless following conditions are fulfilled
1.

The manager of the factory has obtained a certificate of fitness granted to

such young

2.

While at work, such child or adolescent carries a token giving reference to

such certificate.
3.

Certificate of fitness (Section 69)

22

Before a young person is employed in the factory, a certifying surgeon has to

certify that such person is fit for that work in the factory.
Welfare Funds
In order to provide welfare facilities to the workers employed in mica, iron,
ore, manganese ore and chrome ore, limestone and dolomite mines and in the beedi
industry, the welfare funds have been established to supplement the efforts of the
employers and the State Government under respective enactments.
The welfare measures financed out of the funds relate to development of
medical facilities, housing, supply of drinking water, support for education of
dependents and recreation, etc.
Voluntary Benefits
Benefits are also given voluntarily to workers by some progressive
employers. These include loans for purchasing houses and for educating children,
leave travel concession, fair price shops for essential commodities and loans to buy
personal conveyance.
Machinery Connected with Employee Welfare Work
1.

Chief inspector of Factories

It is the duty of the Chief inspector of factories (who generally works under the
administrative control of the labour commissioner in each state) to ensure
enforcement of various provisions of Factories Act i8n respect of safety, heath and
welfare of workers.
23

2.

Central Labour Institute

The institute was set up in Bombay in 1966 to facilitate the proper implementation
of the Factories Act, 1948; to provide a centre of information for inspectors,
employers, workers and others concerned with the well being of industrial labour
and to stimulate interest in the application of the principles of industrial safety,
health and welfare.
3.

National Safety Council

The National Safety Council was wet up on 4th March, 1966 in Bombay at the
initiative of the Union Ministry of Labour and Rehabilitation, Government of
India, as an autonomous national body with the objective of generating developing
and sustaining an movement of safety awareness at the national level.
4.

Director General of Mines Safety

The Director General of Mines Safety enforces the Mines Act, 1952. He inspects
electrical installation and machinery provided in the mines and determines the
thickness of barriers of 2 adjacent mines in order to prevent spread of fire and
danger of inundation.

Appraisal of Welfare Services

1.

One of the main obstacles in the effective enforcement of the welfare

provisions of the Factories Act has been the quantitative and qualitative inadequacy
of the inspection staff.
24

2.

at present, a labour welfare officer is not able to enforce laws independently

because he has to work under the pressure of management.

3.

Women workers do not make use of the crche facilities either because they
are dissuaded by the management to bring their children with them or because they
have to face transport difficulties.
National Commission on Employee Recommendations

1.

The statutory provisions on safety are adequate for the time being effective
enforcement is the current need.

2.

Every fatal accident should thoroughly be enquired into and given wide
publicity among workers.

3.

Employers should play a more concerted role in safety and accident

prevention programme and in arousing safety consciousness.

4.

Safety should become a habit with the employers and workers instead of
remaining a mere ritual as at present.

5.

Unions should take at least as much interest in safety promotion as they take
in claims for higher wages.
SOCIAL SECURITY
The connotation of the term "Social Security" varies form country to
country with different political ideologies. In socialist countries, the avowed goal
is complete protection to every citizen form the cradle to the grave.
There are some components of Social Security:

25

Medical care

Sickness benefit

Unemployment benefit

Old-age benefit

Employment injury benefit

Family benefit

Maternity benefit

Invalidity benefit and

Survivor's benefit

Social Securities may be of two types

1.

Social assistance under which the State finances the entire cost of the
facilities and benefits provided.

2.

Social insurance, under the State organizes the facilities financed by

contributions form the workers and employers, with or without a subsidy from the
state.
Social Security in India
At present both types of social security schemes are in vogue in our
country. Among the social assistance schemes are the most important.
The social insurance method, which has gained much wider acceptance
than the social assistance method, consists of the following enactments.
26

The workmen's Compensation Act, 1961.

The Employee's State Insurance Act, 1948.
The employees' State Insurance Act, 1948.
The Maternity Benefit Act, 1961.
Employees' compensation Act, 1923
a. Coverage. This Act covers all workers employed in factories, mines,
plantations, transport undertakings, construction works, railways, ships, circus and
other hazardous occupations specified in schedule II of the Act.
The Act empowers the State Government to extend the coverage of the Act by
adding any hazardous occupation to the list of such occupations is schedule II.
Administration. The Act is administered by the State Government which

1.

appoints Commissioners for this purpose under sec. 20 of the Act.

Benefits. Under the Act, compensation is payable by the employer to a

2.

workman for all personal injuries caused to him by accident arising out of and in
the course of his employment which disable him for more than 3 days.
2.
1.

Employees' State Insurance Act, 1948

Other than seasonal factories, run with power and employing 20 or more

workers.

27

Administration. The Act is administered by the ESI corporation, an

2.

autonomous body consisting of representatives of the Central and State

Governments, employers, employees, medical profession and parliament.
Benefits. The Act, which provides for a system of compulsory insurance, is

3.

a landmark in the history of social security legislation in India.

1.

Medical Benefit. An insured person or (where medical benefit bas

been extended to his family) a member of his family who requires medical
treatment is entitled to receive medical benefit free of charge.

2.

Sickness Benefit. An insured person, when he is sick, is also entitled

to get sickness benefit at the standard benefit rate corresponding to his average
daily wage.

3.

An insured woman is entitled to receive maternity benefit (which is

twice the sickness benefit rate) for all days on which she does not work for
remaining during a period of 12 weeks of which not more than 6 weeks shall
precede the expected date of confinement.

4.

The Act makes a three-fold classification of injuries in the same way

as is done in the workmen's compensation Act.

5.

Dependant's Benefit. If an insured person meets with an accident in

the course of his employment an dies as a result thereof, his dependants, i.e. his
widow, legitimate or adopted sons and legitimate unmarried daughters get this
benefit.
3.

The Maternity Benefit Act, 1961

Maternity benefit is one of the important benefits provided under the

28

Employees State Insurance Act, 1948. Another important legislation in this respect
is the Maternity Benefit Act, 1961. The Act covers only those persons who are not
covered by the Employees State Insurance Act. The Act entitles a woman
employee to claim maternity leave from her employer if she has actually worked
for a period of at least 160 days in the 12 months immediately proceeding the day
of her expected delivery.
The act further provides for the payment of medical bonus of Rs. 250
to the confined woman worker.
The committee on the status of women in India 1974 has, there fore,
recommended the following changes in the Act:
1.

The administration of the fund should follow the pattern already established
by the ESIC.

2.

For casual labour a minimum of 3 months of service should be considered as

qualification service for this benefit.

3.

This will provide greater incentive to women workers to participate in trade

union activities.
1.

1.

The Payment of Gratuity Act, 1972

Coverage. The Act applies to every factory, mine, oilfield, plantation, port

and railway company and to every shop or establishment in which 10 or more

persons are employed, or were employed, on any day of the preceding 12 months.

29

2.

Administration. The Act is administered by a controlling authority

appointed by the appropriate Government.

3.

Benefits. Under the Act gratuity is payable to an employee on the

termination of his employment after he has rendered continuous service for not less
than five years. The completion of continuous service of five years is, how ever,
not necessary where the termination of the employment is due to death or
disablementGratuity is payable at the rate of 15 days' wages based on the rate of
wages last drawn by the employee for every complete year of service or part
thereof in excess of six months. But the amount of gratuity payable to an
employee shall not exceed Rs. 3.5 lakh.

4.

Source of Funds. Under the Act gratuity is payable entirely by the

Employer. For this purpose is required either (i) to obtain insurance with the Life
Insurance Corporation, or (ii) to establish a gratuity fund. Thus it is his liability to
pay the premium in the first case to make the contribution in the second case.

Organizations provide welfare facilities to their employees to keep their motivation

levels high. The employee welfare schemes can be classified into two categories
viz. statutory and non-statutory welfare schemes. The statutory schemes are those
schemes that are compulsory to provide by an organization as compliance to the
laws governing employee health and safety. These include provisions provided in
industrial acts like Factories Act 1948, Dock Workers Act (safety, health and
welfare) 1986, Mines Act 1962. The non statutory schemes differ from
organization to organization and from industry to industry.

30

STATUTORY WELFARE SCHEMES

The statutory welfare schemes include the following provisions:
1. Drinking Water: At all the working places safe hygienic drinking water
should be provided.

2. Facilities for sitting: In every organization, especially factories, suitable

seating arrangements are to be provided.

3. First aid appliances: First aid appliances are to be provided and should
be readily assessable so that in case of any minor accident initial
medication can be provided to the needed employee.

4. Latrines and Urinals: A sufficient number of latrines and urinals are to

be provided in the office and factory premises and are also to be
maintained in a neat and clean condition.

5. Canteen facilities: Cafeteria or canteens are to be provided by the

employer so as to provide hygienic and nutritious food to the employees.

6. Spittoons: In every work place, such as ware houses, store places, in the
dock area and office premises spittoons are to be provided in convenient
places and same are to be maintained in a hygienic condition.
31

DATA

ANALYSIS

INTERPRETATION

Income satisfaction
Are you satisfied with the income ?
Particulars

No of respondents

% of respondents

yes

32

64%

32

No

28

56%

TOTAL

50

100%

Are you satisfied with the medical benefits provided by the company?
Particulars

No. of respondents

Percentage of respondents

Highly satisfied

8%

Satisfied

37

74%
33

Neutral

12%

Dissatisfied

6%

Highly dissatisfied

50

100%

TOTAL

Are you satisfied with the maternity benefits?

Particulars
Satisfied

No of respondents

Percentage of respondents

12

57.14%

34

Neutral

28.57%

Dissatisfied

14.28%

21

100%

TOTAL

Are you satisfied with the injury benefits / accident ?

particulars

No of respondents

35

Percentage of
respondents

Highly satisfied

2%

Satisfied

34

68%

Neutral

10

20%

Dissatisfied

10%

Highly dissatisfied

50

100%

TOTAL

5.satisfaction on injury benefits/accident benefits.

36

Are you satisfied with the injury benefits / accident ?

particulars

No of respondents

Percentage of
respondents

Highly satisfied

2%

Satisfied

34

68%

Neutral

10

20%

Dissatisfied

10%

Highly dissatisfied

50

100%

TOTAL

37

6.

38

Are you satisfied with the environmental protection facilities provided by them?
Particulars

No of respondents

Percentage of
respondents

28

56%

8%

18

36%

Satisfied

neutral

dissatisfied

39

TOTAL
50

7.

40

100%

Are you satisfied with the canteen facilities provided by them?

particulars

No of respondents

Percentage of
respondents

Highly satisfied

10%

Satisfied

38

76%

Neutral

4%

Dissatisfied

10%

41

Highly dissatisfied

TOTAL

50

100%

8.

42

43

Are you satisfied with the conveyance allowance?

Particulars

No of respondents

Percentage of
respondents

Highly satisfied

4%

Satisfied

28

56%

Neutral

6%

Dissatisfied

17

34%

Highly dissatisfied

TOTAL

50

100%

9.
44

45

Are you satisfied with the drinking water facilities and sanitation?
Particulars

No of respondents

Percentage of
respondents

Highly satisfied

2%

Satisfied

31

62%

Neutral

18%

Dissatisfied

18%

Highly dissatisfied

TOTAL

50

100%

10.
46

Are you satisfied with the educational benefits provided by them?

47

particulars

No of respondents

Percentage of
respondents

Satisfied

29

58%

Neutral

8%

Dissatisfied

17

34%

TOTAL

50

100%

11.

48

49

Are you satisfied with the recreational benefits and rest room facilities?
particulars

No of respondents

Percentage of
respondents

Highly satisfied

2%

Satisfied

16

32%

8%

Dissatisfied

22

44%

Highly dissatisfied

14%

TOTAL

50

100%

Neutral

12.

50

51

Are you satisfied with the retirement benefits?

particulars

No of respondents

Percentage of
respondents

Highly satisfied

Satisfied

21

42%

Neutral

12

24%

Dissatisfied

17

34%

Highly dissatisfied

TOTAL

50

100%

52

13.

53

Are you satisfied with the festival advances paid by the company?
Particulars

No of respondents

Percentage of
respondents

Satisfied

42

84%

Neutral

Dissatisfied

16%

50

100%

TOTAL

14.
54

55

How far are you satisfied in using the new technology?

particulars

No of respondents

Percentage of
respondents

Satisfied

18

36%

Neutral

14

28%

Dissatisfied

18

36%

TOTAL

50

100%

15.
56

57

Are you satisfied with the first aid facilities?

particulars

No of respondents

Percentage of
respondents

Satisfied

32

64%

Neutral

10%

Dissatisfied

13

26%

Highly dissatisfied

50

100%

Highly satisfied

TOTAL

16.

58

59

How far are you satisfied with the safety measures within the factory?
particulars

No of respondents

Percentage of
respondents

Highly satisfied

2%

Satisfied

34

68%

Neutral

14%

Dissatisfied

12%

Highly dissatisfied

4%

50

100%

TOTAL

17.

60

61

Are you satisfied with the vacation packages?

particulars

No of respondents

Percentage of
respondents

Highly satisfied

Satisfied

20

40%

Neutral

14

28%

Dissatisfied

14

28%

Highly dissatisfied

4%

50

100%

TOTAL

62

18.

63

How far are you satisfied with the performance appraisal schemes?
particulars

No of respondents

Percentage of
respondents

Highly satisfied

4%

Satisfied

28

56%

Neutral

10

20%

Dissatisfied

10

20%

Highly dissatisfied

TOTAL

50

64

100%

19.

65

How far are you satisfied with your job?

Particulars

No of respondents

Percentage of
respondents

Highly satisfied

4%

Satisfied

29

58%

Neutral

14

28%

Dissatisfied

10%

Highly dissatisfied

0%

TOTAL

50

100%

66

20.

67

Are you satisfied with the health check ups within the company?
particulars

No of respondents

Percentage of
respondents

Satisfied

33

66%

Neutral

4%

Dissatisfied

15

30%

50

100 %

TOTAL

21.
68

69

How effective is the presence of welfare officer?

particulars

No of respondents

Percentage of respondents

Highly effective

4%

Effective

27

54%

Neutral

14

28%

Ineffective

12%

Highly ineffective

50

100%

TOTAL

70

22.

71

How effective is the companys response to emergency situations?

Particulars

No of respondents

Percentage of
respondents

Highly effective

4%

effective

33

66%

Neutral

16%

Ineffective

14%

Highly ineffective

TOTAL

50

100%

INTEPRETATION:
Only 70% of the employees are satisfied with the companys response to
emergency situations. Remaining 30 % are unsatisfied with the companys response
to emergency situations.

72

73

Are you recognized for your job?

Particulars

No of respondents

yes

no

Percentage of
respondents

22

44%

28

56%

TOTAL

50

100%

INTEPRETATION :
44% feel that they are not recognized for their job whereas majority of the
respondents are recognized for their job.

74

24.

How far are you satisfied with the superior aubordiante relationship?

75

Particulars

No of respondents

Highly satisfied

Percentage of respondents

4%

Satisfied

30

Neutral

12

24%

Dissatisfied

12%

Highly dissatisfied

50

100 %

TOTAL

60%

INTEPRETATION :
The above table shows that majority of the employees i.e 60% are satisfied with
the superior subordinate relationship , 24% are not satisfied nor dissatisfied with
it, 12 % i.e 6n employees are completely dissatisfied with the superior sub
ordinate relationship. 4% are highly satisfied.

76

77

Are you satisfied with the bonus/exgratia

payments?
Particulars

No of
respondents

Satisfied

Percentage
of
respondents

37

74%

Dissatisfied

13

26%

TOTAL

50

100%

Neutral

INTEPRETATION :
The above analysis states that majority of employees are satisfied with the bonus
exgratia/ payments .Only a s mall portion of the respondents are unsatisfied with
the bonus payments.

78

FINDINGS
AND
SUGGESTIO
NS
79

FINDINGS :
64% of the employees are satisfied with their income while 56% are
dissatisfied.
Majority of the employees are satisfied with the medical benefits provided.
Out of 21 female employees only 12 are satisfied with the maternity benefits
, i.e majority are dissatisfied with the maternity benefits
Among the total employees surveyed majority are satisfied with the accident
and injury benefits i.e 35 out of 50employees are satisfied.
From the survey it is seen that majority are satisfied with the environmental
protection facilities.
It is seen that 43 employees are satisfied with the canteen facilties while the
rest are dissatisfied.
30 of the employees is completely satisfied with the conveyance allowance.
From the survey it is clear that only 32 are satisfied with the drinking
waterand sanitation facilities.
29 emplyees out of 50 are satisfied wth the educational benefits provided. 4
are neither satisfied nor dissatisfied.17 are completely dissatisfied with the
educational benefits.
Only 17 are satisfied with the rest room facilities , while 29 out of 509 are
dissatisfied with the recreation and rest room.
80

 21 out of 50 employees are satisfied with the retirement benefits while 17

are dissatisfied.
Majority are highly satisfied with the festival advances provided by KSDL.
Only 18are satisfied with the opportunities to use the new technology while
18 are dissatisfied and 14 are neither satisfied nor dissatisfied.
Majority of the employees are satisfied with the first aid facilities.
Majority of the employees are satisfied with the safety measures within the
company.
Only 20 employees out of 50 are satisfied with the holidays and vactation
packages. Rest are neither satisfied nor dissatisfied and completely
dissatisfied.
Majority are satisfied with the performance appraisal schemes.
Majority are satisfied with their job.
Most of them are satisfied with the health check ups and only 15 are
dissatisfied.
27 of the employees i.e majority of them say that the presence of their
welfare officer is highly effective.
Majority i.e 33 out of 50 say that the companys response towards emergency
situations is highly effective.
Majority are not recognized for their job i.e 28 employees are not recognized
for their job.
30 out of 50 are happy with their superior- sub ordinate relationship.only 6
are unsatisfied.
37 are happy with their bonus payments.

81

SUGGESTIONS :
Many employees are of the opinion that HR department should treat
all the employees equally. Regarding all the employees equal would
boost their morale.
More rest hours and better rest room facilities should be provided.
Since, there is no much of job rotations, and as the jobs within the
company are monotonous more of recreation hours can be provided.
Their should be more safety measures in the fatty acid division.
First aid and health check ups can be improved as all the employees
working are above middle age.
Performance appraisal schemes can be renewed as the employees
need more motivation.
Employees can be given more holidays and festival advances

ANNEXURE
A study on employee welfare measures at Karnataka soaps and detergents
Questionnaire
Name

Age

Qualification :
82

Income

1.Which department do you work in?

2.Are you satisfied with your income?

Yes

no

3.Are you satisfied with the medical benefits they are providing?
Highly satisfied

satisfied

neutral

dissatisfied

highly dissatisfied

4.Is their any maternity benefits for women employee?

Yes

no

5.Are you satisfied with the injury benefits / accident benefits?

Highly satisfied

satisfied

neutral

dissatisfied

highly dissatisfied

6.Are there any environmental protection facilities available here?

Yes

no

7.Are you satisfied with the canteen facilities provided by them?

Highly satisfied

satisfied

neutral

dissatisfied

highly dissatisfied

8.Are you satisfied with the conveyance allowance provided?

Highly satisfied

satisfied

neutral
83

dissatisfied

highly dissatisfied

9.Are you satisfied with the drinking water and sanitation facilities?
Highly satisfied

satisfied

neutral

dissatisfied

highly dissatisfied

10.Are there educational benefits provided?

Yes

no

11.Are you satisfied with the recreational facilities and rest room facilities?
Highly satisfied

satisfied

neutral

dissatisfied

highly dissatisfied

12.Are you satisfied with the retirement benefits?

Highly satisfied

satisfied

neutral

dissatisfied

highly dissatisfied

13.Are there festival advances provided by the company?

Yes

no

14.Is there any opportunities for you to use the new technology?
Yes

no

15.Are you satisfied with the first aid facilities?

Highly satisfied

satisfied

neutral

84

dissatisfied

highly dissatisfied

16.Are you satisfied with the safety measures within the factory?
Highly satisfied

satisfied

neutral

dissatisfied

highly dissatisfied

17.Are you satisfied with the vacation packages?

Highly satisfied

satisfied

neutral

dissatisfied

highly dissatisfied

18.How far are you satisfied with the performance appraisal schemes?
Highly satisfied

satisfied

neutral

dissatisfied

highly dissatisfied

dissatisfied

highly dissatisfied

19.How far are you satisfied with your job?

Highly satisfied

satisfied

neutral

20.Are there free health check ups in the organization?

Yes

no

21. How effective is the presence of welfare officer?

Highly effective

effective

neutral

ineffective

highly ineffective

22.How is the companys response with emergency situations?

Highly effective

effective

neutral

23.Do you feel you are recognised for your job?

Yes

no
85

ineffective

highly ineffective

24.What is your level of satisfaction regarding superior subordinate

relationship?
Highly effective

effective

neutral

25.Do you have any bonus / exgratia payments?

Yes

no

26.Suggestions to improve your welfare?

86

ineffective

highly ineffective

BIBLIOGRAPH
Y

BIBLIOGRAPHY
Industrialreations.naukrihub.com
www.articlesbase.com
87

www.google.com
www.wikipedia.com
www.wikianswers.com
www.mbareports.com
www.b2binternational.com
www.ventureline.com

88