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ANSWER: A
13. Internal communication is a communication between ________
A. banker and customer.
B. superiors and subordinate.
C. salesman and buyer.
D. insurance company and its customer.
ANSWER: B
14. Telephonic conversation is a _______
A. verbal communication.
B. non-verbal communication.
C. visual communication.
D. written.
ANSWER: B
15. Envelopes containing transparent papers to show the address are called ________
A. window envelops.
B. easy envelop.
C. address envelop.
D. front envelop.
ANSWER: C
16. In the communication cycle, the process of retranslation of signals into ideas is called _______
A. encoding.
B. decoding.
C. response.
D. feedback.
ANSWER: B
17. If each line in the inside address is started after leaving a small gap, it is known as __________
A. block form.
B. correct form.
C. indented form.
D. address form.
ANSWER: C
18. The inside address should be written ________
A. below the salutation.
B. above the heading.
C. above the salutation.
D. above the date.
ANSWER: C
19. Reports from the subordinates to the superiors take the form of ________
A. upward communication.
B. downward communication.
C. face-to-face communication.
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D. visual communication.
ANSWER: A
20. Pictures, slides, films fall under _________
A. body languages.
B. audio-visual communication.
C. reporting.
D. visual communication.
ANSWER: B
21. Realizing the potential of the self is part of the _________
A. communication development.
B. language development.
C. skill development.
D. personality development.
ANSWER: D
22. Salutation _________
A. comes above inside address.
B. begins at left hand margin of the letter.
C. comes at the end of the letter.
D. comes in body of the letter.
ANSWER: B
23. Messieurs _________
A. a French term meaning gentlemen.
B. used in singular.
C. is a title like Doctor.
D. many.
ANSWER: A
24. A memo is an example for ________
A. internal communication.
B. external communication.
C. lateral communication.
D. Written communication.
ANSWER: A
25. Gestures is an example for _________
A. body language.
B. grammar.
C. speeches .
D. written.
ANSWER: A
26. Communication over telephone is an example for __________
A. oral communication.
B. audio-visual communication.
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C. internal communication.
D. written.
ANSWER: A
27. The term communis derived from _______ word.
A. Greek.
B. Latin .
C. Chinese.
D. English.
ANSWER: B
28. Communication means _________ information, feeling and thoughts, with others.
A. to receive.
B. exchange of .
C. conveying.
D. all the above.
ANSWER: B
29. Grapevine communication is associated with _________ communication.
A. formal
B. informal
C. horizontal
D. vertical.
ANSWER: B
30. Lateral communication is between ___________
A. superior and subordinate.
B. same cadre of personal.
C. subordinate and superior.
D. Among all.
ANSWER: B
31. Audio Visual communication combines _________
A. auditory only.
B. visual only.
C. both auditory & visual.
D. written.
ANSWER: C
32. Communication problems otherwise known as __________
A. enquire.
B. barriers.
C. encodin.
D. decoding.
ANSWER: B
33. Posters fall under _________ communication.
A. oral.
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B. visual.
C. written.
D. spoken.
ANSWER: B
34. Informal communication is otherwise known as __________ communication.
A. grapevine .
B. lateral .
C. visual.
D. horizontal.
ANSWER: A
35. Horizontal communication flows through __________
A. face-to-face discussion.
B. telephonic talk.
C. periodical meeting.
D. all the above.
ANSWER: D
36. Face-to-face communication means _______
A. visual communication.
B. direct conversation.
C. oral communication.
D. written.
ANSWER: B
37. Physical Barriers to communication are _______
A. time and distance.
B. interpretation of words.
C. denotations.
D. connotations.
ANSWER: A
38. _______ is the process of arriving at agreement through consultation.
A. consensus.
B. horizontal .
C. vertical .
D. meaning.
ANSWER: A
39. Information must be _______
A. accurate, complete, recent.
B. inaccurate, incomplete.
C. irregular.
D. clear.
ANSWER: A
40. Effective advice ______
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ANSWER: C
54. Good punctuation will not involve _________
A. rereading.
B. ambiguity.
C. both.
D. misunderstanding.
ANSWER: C
55. Verification of the performance of communication is associated with _______
A. communication audit.
B. communication audit.
C. communication process.
D. fidelity of communication.
ANSWER: C
56. A group discussion of a real life situation with in a training environment is _____
A. discussion.
B. listening.
C. case study method.
D. all of the above.
ANSWER: A
57. Bad Listeners will make _________ communication
A. good.
B. bad.
C. excellent.
D. rather favorable.
ANSWER: B
58. Subscription of a letter _________
A. contains principal message.
B. contains name and address of the receiver.
C. contains name and address of the sender.
D. Place and date.
ANSWER: B
59. Post script appears in a letter ________
A. in the beginning.
B. in the middle.
C. in the end.
D. never appears.
ANSWER: D
60. One of the major drawbacks of the grapevine is that it may spread ______ news which may sometimes
prove harmful even to the employees.
A. baseless .
B. good .
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C. urgent .
D. secret.
ANSWER: D
61. Complementary close or subscription always be ______ with salutation.
A. different.
B. consistent .
C. opposite .
D. parallel.
ANSWER: B
62. The possibility of misunderstanding at any step __________
A. brain drain.
B. output.
C. channel.
D. medium.
ANSWER: A
63. The information the receiver gets is called ________
A. message.
B. output.
C. input.
D. source.
ANSWER: A
64. Sources of information _________
A. old files.
B. observation.
C. meeting.
D. all the above.
ANSWER: D
65. Information about its products is _______ information.
A. external.
B. internal .
C. planning .
D. deciding.
ANSWER: B
66. A business letter serves as a record for ________ reference.
A. past .
B. present .
C. future .
D. both (2) & (3).
ANSWER: D
67. _______ is the essential aspect of communication.
A. enclosure.
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B. letter.
C. telephone .
D. feedback.
ANSWER: D
68. Communication is the _______ of business.
A. Backbone.
B. life blood .
C. nervous system .
D. both (1) & (2).
ANSWER: A
69. The aim of __________ should be the organization's betterment.
A. order.
B. warning .
C. suggestion.
D. Counseling.
ANSWER: A
70. Warning can be _________
A. general or specific.
B. specific.
C. particular.
D. Completely general.
ANSWER: A
71. Motivation should be achieved through __________
A. monetary incentives.
B. making the workers participate in the decision making process.
C. making achievement goals very specific.
D. None of the above.
ANSWER: D
72. For conciseness __________
A. only relevant facts.
B. no repetition.
C. no verbosity.
D. all the above.
ANSWER: D
73. The ability to communicate effectively
A. is a natural talent that cannot be learned.
B. depends on the education level of those around you.
C. can be learned.
D. depends on not using technology to send messages.
ANSWER: C
74. If something is said in error, it must be understood that interpersonal communication is
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A. forgettable.
B. reversible.
C. irreversible.
D. forgivable
ANSWER: C
75. A message can only be deemed effective when it is
A. repeated back as proof of understanding.
B. communicated face-to-face.
C. delivered with confidence.
D. understood by others and produces the intended results.
ANSWER: D
76. _______are welcome, for it is not obligatory to accept them.
A. suggestion.
B. order .
C. courtesy .
D. complaint.
ANSWER: A
77. _________ Communication is unsuitable for lengthy message.
A. oral .
B. written.
C. vertical .
D. audio visual.
ANSWER: A
78. Communication is something so simple and difficult that we can never put it in simple words says
_______
A. T.S.Matthews.
B. Peter.F.Drucker.
C. Newman.
D. James.
ANSWER: A
79. _______may be less important for small business.
A. letter-writing.
B. telephone.
C. e-mail.
D. fax.
ANSWER: A
80. _____ Communication is the most popular means of transmitting message.
A. written .
B. oral .
C. visual .
D. face-to-face.
ANSWER: B
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81. Audio-Visual communication that makes use of telecast, Short films on the cinema screen & Video
tapes is ______ medium.
A. old.
B. latest .
C. both .
D. very latest.
ANSWER: C
82. _______ is a more powerful agent of persuasion and control.
A. speaker .
B. receiver
C. speech.
D. decoder
ANSWER: A
83. ______ is quite often a physical barrier to communication.
A. noise .
B. interpretation of words .
C. by passed instruction.
D. all of the above.
ANSWER: A
84. Learning to communicate with others is key to
A. winning the approval of everyone around you.
B. establishing rewarding relationships.
C. never being misunderstood.
D. eliminating all of your listeners' physiological noise.
ANSWER: B
85. Audio-Visual communication is ________
A. sight.
B. sound.
C. both (a) & (b).
D. noise.
ANSWER: C
86. ______ is the process of arriving at agreement through consultation.
A. consensus .
B. horizontal .
C. vertical .
D. upward.
ANSWER: A
87. Contents of offers and quotation are _______
A. details of product.
B. pleasing tone.
C. request for price.
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C. we attitude.
D. my attitude.
ANSWER: B
95. The reimbursement of expenses is generally made by the ________
A. principal.
B. agent.
C. subordinate.
D. owner.
ANSWER: C
96. Interpretation of data is followed by ________
A. recommendation.
B. suggestion.
C. conclusions.
D. complaint.
ANSWER: B
97. Communication network in any organization is _________
A. internal & external.
B. verbal & written.
C. oral & non-verbal.
D. feedback.
ANSWER: A
98. Ability to communicate effectively ________
A. is inborn.
B. can be developed.
C. cant be developed.
D. is not necessary.
ANSWER: B
99. Empathy leads to __________
A. greater receptivity.
B. more involvement.
C. greater focus.
D. causality.
ANSWER: C
100. In telephonic talk the message should be ________
A. brief.
B. convoluted.
C. evasive.
D. all the above.
ANSWER: D
101. Colours also have a _______effect.
A. psychological.
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B. physiological.
C. sociological.
D. socio psychological.
ANSWER: A
102. Blue colour refers _________
A. sincerity.
B. traditional.
C. danger.
D. faith.
ANSWER: A
103. Gray colour refers ____________
A. confidence & wisdom.
B. cheerfulness & vigour.
C. life & coolness.
D. danger.
ANSWER: A
104. Bold colour in a report implies _________
A. emphasis.
B. attention.
C. power.
D. traditional.
ANSWER: C
105. When the words spoken or written in the communication are not understood by the receiver in the
same sense it was sent by the sender, it is called _____barrier.
A. semantic barrier.
B. physical barrier.
C. socio-psychological.
D. psychological.
ANSWER: A
106. Informal communication is otherwise known as ___________
A. person to person communication.
B. internal communication.
C. external communication.
D. Authoritative communication.
ANSWER: B
107. Facial expressions and gestures are known as _________
A. face to face communication.
B. oral communication.
C. both 1 & 2.
D. Multimedia communication.
ANSWER: B
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ANSWER: A
115. Minutes of resolutions is only resolutions _________
A. recorded.
B. development.
C. decision-making.
D. authenticated.
ANSWER: A
116. A report is a basic management tool used in ___________
A. personality development.
B. decision - making.
C. individual development.
D. Self motivation.
ANSWER: A
117. Press reports refers to ___________
A. reports in newspapers.
B. reports through letters.
C. oral communication.
D. written communication.
ANSWER: B
118. An informal report is usually in the form of a ________ communication.
A. person to person.
B. prescribed form.
C. regular intervals.
D. authoritative.
ANSWER: A
119. A concise and accurate record of the proceedings at a meeting is called as _____
A. resolution.
B. minutes.
C. invoice.
D. agenda
ANSWER: A
120. List of items of business to be considered at a meeting is called as _______
A. agenda.
B. dividend.
C. prospectus.
D. reports.
ANSWER: C
121. An Agenda prepared in connection with __________
A. meeting.
B. business tours.
C. exhibition.
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D. personal notes.
ANSWER: A
122. Minutes of a meeting are usually prepared by __________
A. secretary.
B. chairman.
C. shareholder.
D. laymen.
ANSWER: D
123. _________is a communication which contains the decision of the higher authority of the organization.
A. amendment.
B. resolution.
C. debate .
D. minutes.
ANSWER: B
124. ________reports are related to a single occasion or situation.
A. special .
B. periodic.
C. informal .
D. formal.
ANSWER: A
125. A collection letter is associate with _________
A. debtors .
B. creditors .
C. company.
D. customers.
ANSWER: A
126. A report prepared in a prescribed form and presented according to an established procedure is____
report.
A. formal.
B. informal .
C. statutory.
D. general.
ANSWER: A
127. A report given by a secretary to the Marketing Director may be called as ____.
A. formal.
B. informal.
C. oral.
D. personal.
ANSWER: A
128. ______is done by drawing a list of the items of business to be transacted at the meeting.
A. minutes .
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B. resolution.
C. invitation .
D. agenda.
ANSWER: D
129. The minute books are the _________ book of the company.
A. subsidiary.
B. statutory .
C. obligatory.
D. secondary.
ANSWER: B
130. The value mail, e-mail, video conferencing etc., some of the _______ based media of communication.
A. computer
B. traditional
C. science
D. rules
ANSWER: C
131. _________and testimonials are important because they express the opinion of others the applicants
suitability for a position.
A. references.
B. qualification .
C. service certificate.
D. letters.
ANSWER: C
132. Brevity in a report leads to _______
A. short, meaningful report.
B. long report.
C. report with flamboyant language.
D. Meaningless report.
ANSWER: C
133. Statutory Report is ________
A. an informal report.
B. not having legal sanction.
C. always a statistical report.
D. Formal report.
ANSWER: A
134. A report prepared and presented according to the form and procedure laid down law is called a
__________
A. law report.
B. procedure report.
C. company report.
D. statutory report.
ANSWER: A
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ANSWER: D
142. A substantial amount of trading involves ____________
A. credit.
B. cash.
C. direct selling.
D. e-mail.
ANSWER: B
143. For a buyer, making enquiries is the ____________
A. first stage.
B. second stage.
C. third stage.
D. Final stage.
ANSWER: A
144. Circular letter is meant for __________
A. mass communication.
B. personal communication.
C. secret communication.
D. Informal communication .
ANSWER: A
145. Dunning letters refers to ___________
A. collection letters.
B. orders.
C. sales letters.
D. compliant letters.
ANSWER: B
146. One of the following directly relates to provision of credit ___________
A. current account.
B. savings account.
C. recurring deposit.
D. discounting bills.
ANSWER: C
147. Marine insurance is effected FPA. FPA denotes ________
A. free of particular average.
B. free of particular assignment.
C. free of partial average.
D. Fare of particular assignment.
ANSWER: C
148. exit communication takes place when an employee ________the organization.
A. enter into.
B. learning from.
C. both. (1 & 2).
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D. leaves .
ANSWER: A
149. Clearance sales refer to ________
A. sale of pure chemicals.
B. sale of detergents.
C. sale of food products.
D. Sale of chemicals.
ANSWER: B
150. Testimonial refers to ________
A. conduct certificate.
B. test marks.
C. course certificate.
D. none of the above.
ANSWER: D
151. The possibility of misunderstanding at any step takes place in _______
A. feed back
B. response.
C. brain drain.
D. dilution.
ANSWER: C
152. _____ means giving a particular bias to the reality
A. abstracting.
B. slanting.
C. inferring.
D. information.
ANSWER: B
153. Internal communication is necessary because _________
A. business activities are easy.
B. business has grown in size.
C. government needs certain information.
D. employees expects some information.
ANSWER: B
154. Unsolicited communication is a ________
A. physical barrier.
B. semantic barrier.
C. social barrier.
D. socio-psychological barrier.
ANSWER: D
155. Part of the message is lost in transmission is __________
A. poor retention.
B. inattentiveness.
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C. faulty transmission.
D. emotions.
ANSWER: C
156. _________ stands for mental health
A. morale.
B. motivation.
C. co-operation.
D. coordination.
ANSWER: A
157. ________ is a very conscious process of communication
A. warning.
B. order.
C. action.
D. education.
ANSWER: D
158. The effort to influence the attitudes, feeling or beliefs is __________
A. instruction.
B. persuasion.
C. suggestion.
D. motivation.
ANSWER: B
159. A _______ is a specific offer for sale.
A. enquiry.
B. quotation.
C. reply.
D. statement.
ANSWER: B
160. CWO stands for __________
A. cash with offer.
B. cash with order.
C. cash with option.
D. cash with opinion.
ANSWER: B
161. Business letter must possess the quality of __________
A. coherence.
B. incompleteness.
C. faultiness.
D. jargons.
ANSWER: A
162. The effective business letter must be _________
A. sender oriented.
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B. reader oriented.
C. company oriented.
D. business oriented.
ANSWER: B
163. _______ means the right use of putting in points or stops in writing.
A. exclamation.
B. semi colon.
C. comma.
D. full stop.
ANSWER: D
164. An informal report is usually in the form of a ______communication.
A. person to person.
B. many to one.
C. one to many.
D. company to company.
ANSWER: A
165. A report as per law and procedure is called ___________
A. formal report.
B. statutory report.
C. non statutory report.
D. informal report.
ANSWER: B
166. ________reports are prepared and presented at regular and prescribed intervals
A. periodic reports.
B. special reports.
C. informal reports.
D. non-periodical reports.
ANSWER: A
167. __________ is a basic management tool used in decision-making.
A. business letter.
B. report.
C. document.
D. specific reports.
ANSWER: B
168. ________report can be denied at any time.
A. oral report.
B. written report.
C. business report.
D. formal report.
ANSWER: A
169. ______ depends on the proper arrangement of fact
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A. precision.
B. completeness.
C. clarity.
D. coherence.
ANSWER: C
170. ________is the list of words used in the reports.
A. conclusion.
B. glossary.
C. index.
D. reference.
ANSWER: B
171. ________ is the main part of the report.
A. conclusion.
B. recommendations.
C. description.
D. references.
ANSWER: C
172. ________ the sources of information is a kind of spadework.
A. analyzing.
B. investigating.
C. making outline.
D. writing report..
ANSWER: B
173. Brevity should be achieved at the cost of __________
A. clarity.
B. courtesy.
C. relevance.
D. accuracy.
ANSWER: A
174. _______ is the first part of the body of the report.
A. contents.
B. introduction.
C. conclusion.
D. abstract.
ANSWER: B
175. _______ reports are related to a single occasion or situation.
A. non-recurrent reports.
B. investigative reports.
C. special reports.
D. formal reports.
ANSWER: C
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ANSWER: D
190. _________ is an important element in all business letters.
A. signature.
B. letter head.
C. salutation.
D. complimentary close.
ANSWER: C
191. _________ is the set of instructions given to the computers.
A. hardware.
B. software.
C. human ware.
D. firmware.
ANSWER: B
192. _________ computers operates by measuring.
A. analog.
B. digital.
C. hybrid.
D. main frame.
ANSWER: A
193. _________ computers operates by counting.
A. analog.
B. digital.
C. hybrid.
D. mini frame.
ANSWER: B
194. _________ is something written after the letter is closed.
A. copy distribution.
B. enclosures.
C. postscripts.
D. reference.
ANSWER: C
195. _________ is used at the end of a sentence which expreses a strong feeling.
A. colon.
B. exclamation mark.
C. semi colon.
D. the colon.
ANSWER: B
196. _________ is the process of arriving at agreement through consultation.
A. consensus.
B. grapevine.
C. informal.
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D. braindrain.
ANSWER: A
197. An. _________ report can be denied at any time
A. oral.
B. written.
C. special.
D. informal.
ANSWER: A
198. A. _________ report is one which is prepared in a prescribed form.
A. oral.
B. written.
C. informal.
D. formal.
ANSWER: D
199. Reports submitted by the branch manager is a . _________ report.
A. technical.
B. logical.
C. individual.
D. special.
ANSWER: C
200. An abstract is also called as _________
A. introduction.
B. synopsis.
C. inference.
D. content.
ANSWER: B
201. The person who attaches meaning to a message is called as _________
A. a sender.
B. an encoder.
C. a transmitter.
D. a receiver.
ANSWER: D
202. When superiors provide directions to their subordinates regarding what to do, which is known as ____
communication?
A. upward.
B. horizontal.
C. downward.
D. lateral.
ANSWER: C
203. working to create and maintain a favorable relationship with a receiver, a sender should _________
A. do just what the receiver expects.
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ANSWER: B
224. The right complimentary closure for the salutation Dear Subscriber is _________
A. Yours ever.
B. Yours forever.
C. Yours sincerely.
D. Yours faithfully.
ANSWER: C
225. Post script is _________
A. vital information.
B. relation information.
C. important information.
D. Additional information.
ANSWER: D
226. Informal communication network within the organization is known as_________
A. interpersonal communication.
B. intrapersonal communication.
C. mass communication.
D. grapevines.
ANSWER: D
227. Information and communication technology include_________
A. e-mail.
B. internet.
C. educational television.
D. all the above.
ANSWER: D
228. Communication will be effective_________
A. if it is delivered slowly and clearly.
B. if it is delivered in a calm situation.
C. if it reaches the receiver completely.
D. if it reaches the receiver as intended by the sender.
ANSWER: D
229. Which of the following is not a component in the communication model?
A. sender.
B. messenger.
C. encoding.
D. receiver.
ANSWER: C
230. What kind of information should be included in a resume?
A. work experience.
B. education.
C. affiliation and membership.
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D. letter of recommendation.
ANSWER: B
231. What are the common barriers that impede communication?
A. barriers with people.
B. barriers with words.
C. barriers made by cultural differences.
D. barriers made by distance.
ANSWER: A
232. Which of the following information should be included in minutes?
A. date and venue of the meeting.
B. decisions made at the meeting.
C. comments from the members.
D. action to be taken by the members.
ANSWER: A
233. When preparing to write for business purposes, the 4 Ps include_________
A. personal.
B. position.
C. polite.
D. professional.
ANSWER: B
234. What should be avoided when engaging in business correspondence?
A. choppy sentences.
B. passive sentences.
C. bias free language.
D. cliches.
ANSWER: C
235. Which of the following is NOT a problem when calling for a meeting?
A. a. personal agenda.
B. team spirit.
C. interpersonal conflicts.
D. cultural differences.
ANSWER: B
236. Which of the following is NOT an external business written communication?
A. complaint letter.
B. curriculum vitae.
C. memo.
D. enquiries letter.
ANSWER: C
237. Effective communication can only be achieved when _________
A. the audience is understood.
B. feedback is encouraged.
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B. persuasion.
C. advice.
D. counseling.
ANSWER: A
245. An effort to influence the attitude and feeling of others is_________
A. persuasion.
B. suggestion.
C. advice.
D. appreciation.
ANSWER: A
246. A forceful means of communication which demands immediate action is _________
A. warning.
B. motivation.
C. persuasion.
D. advice.
ANSWER: A
247. A motivated worker does not need much _________
A. supervision.
B. encouragement.
C. advice.
D. suggestion.
ANSWER: A
248. A written message which is conveyed over an electronic network is _________
A. notice.
B. fax.
C. telegram.
D. e-mail .
ANSWER: D
249. A non-verbal communication which communicates a persons mind is_________
A. posture.
B. gesture.
C. facial expressions.
D. appearance.
ANSWER: A
250. ______ are used to complement written communication
A. graphics.
B. audio- visual communication.
C. reports.
D. non-verbal communication.
ANSWER: A
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Staff Name
Nithya J .
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