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To continue my career in a position that will challenge me further; while allowing me
to contribute to the continued growth and success of the organization and its
Core Professional Strengths

Leadership abilities

Written and oral communication skills

Analytical and critical thinking skills

Strategic thinker

Employee motivation and mentoring

Dependable, responsible and punctual

Performance driven
BA in Multidisciplinary Studies, October 2015
Siena Heights University, Adrian, MI
General Associates Degree, August 2010
Lansing Community College, Lansing, MI
Associates in General Insurance, October 2009
Insurance Institutes of America
Work Experience
Farm Bureau Mutual Insurance Co. of Michigan
Director, Policyholder Services
2016 Present

Participate in developing corporate strategies for commercial policy growth

Lead and develop a management team

Manage vendor relationships

Manager, Imaging and Mailing Services
2010 2016

Implemented or streamlined processes to gain efficiencies, provide superior

customer service and reduce expenses

Developed and motivated team members in order to meet service standards


Focused on team building and maintaining employee moral

Played a major role in the success of the document outsourcing project

Cultivated excellent relationships with vendors, maintaining ongoing

communication and facilitating solutions to address concerns

Work cohesively with members throughout organization

Recruited, interviewed and hired for all vacancies within the department

Provided timely and valuable performance appraisals for a large staff

Budgeted and monitored all department expenses and participated in the budgeting
and monitoring of all expenses related to outgoing mail
Technician II PC Processing
2009 2010

Developed and facilitated department training for Professional Development Plans

Member of the Mentoring Team

Managed rejected applications for personal lines

Compiled month end reports for management

Instrumental in creating the vision and mission statements for department

Developed new procedures and spreadsheets for monthly LexisNexis bill allocation
Suggested new ways to make processes more efficient

Technician I PC Processing
2008 2009

Developed new procedures for tracking State of Michigan expenses

Implemented changes of several Eforms

Ordered MVRs and Title Checks

Board Memberships
ARMA Mid-Michigan Chapter, Treasurer 2014 Present
Director 2013 - 2014

Participate in the planning, organizing and execution of monthly education


Manage registration and collection of registration fees for all board sponsored

Manage chapter finances and provide monthly reports

Create annual budget for presentation to and approval by Board

Recruit new members

Mid-Michigan Postal Customer Council, Industry Board Member 2015 Present

Participate in the planning, organizing and execution of monthly education


Create communications for all board activities

Recruit new members