Rebecca M.

Hernandez

Rebecca M. Hernandez
FINAL EXAM- ARTIFACT

Describe and explain in detail what Lean Manufacturing is. What implications are there
for the company and managers involved?

Lean manufacturing is the process of producing without all of the extra waste. It
is basically trimming the fat where it is not necessary. Some wastes that can be
eliminated in a business include things like defects, overproduction, waiting and
inventory. Managers can help in the lean management process by using the 5s
model, by implementing just in time manufacturing and automations. In a small
business, I think that lean manufacturing would be beneficial. An example I can
relate this to is a small clothing store that used to operate right next to me when I
had my business. Her store was cute cotton clothes and it was mainly geared
toward older ladies. If you walked in to her store, you would love the selection
she had but quickly notice that she didn't carry to much of the same product.
Instead of carrying excessive product, she would offer to order the outfit in your
size if you liked it and she would either have it shipped to you directly or you
could come pick it up at hr store within the next couple of days. At first I thought
her way of doing business was odd but she already had an established clientele
and so all of her customer's were already used to this way of functioning. For her,
it was beneficial because she did not have excess in product and she was able to
maximize her profit by only ordering what was necessary. Keeping a limited
amount of inventory on hand can also be very risky depending on the business
and the business must be willing to take that risk.

Rebecca M. Hernandez
FINAL EXAM- ARTIFACT

Describe and explain in detail what Total Quality Management is. What implications are
there for the company and managers involved?

Total quality management is the quality-focused approach to improving

operations. It is an overall effort and continuing effort to make things better.
Managers normally set a goal and follow it. The goals set are in multiple areas of
the company and not just focused on one area. The experience that I can relate to
Total Quality Management is when I worked for call centers. One in particular
comes to mind because this is where I had most of my experience as a Manager.
In our center TQM meant setting goals for quality in all of our metrics and
meeting them. We would strive for excellence in different areas of our company,
yet all were equally important. For example, we had metrics to meet for
attendance, hold times, wait times for our customers, customer service surveys,
our product and the overall experience to name a few. For us, TQM meant
meeting goals in all of our areas and continuing to strive for better results. Having
this in place allowed us to continuously develop as a company and improve our
brand as a whole.

Describe and explain in detail what Accountability is. What implications are there for the
company and managers involved?

Rebecca M. Hernandez
FINAL EXAM- ARTIFACT

Accountability is the ability to take ownership when things need to get done. It
can also be demonstrating responsibility and empowerment in achieving success
on a project. When managers assign tasks to their employees they are looking for
someone who wants to take charge and responsibility so they know that the task
will get done. They are looking for someone to step up to the plate. The job or
task can be big or small but nonetheless, important. One way in which I can relate
accountability would be in my current job. Just recently we had a meeting about
our upcoming school gala and we were presented with a problem that needed
fixing. We were explained that every year, approximately 1000 tickets to our gala
go unsold. We were explained the importance of needing to sell those this year
and how much it meant to them personally that we sell those tickets. We were
explained the benefits that could come for our school if we were to get those extra
tickets sold this year. Some of the benefits were added jobs, funds to better our
curriculum, adding new computers to our computer lab and fixing our
playgrounds. At the end of the meeting, he asked each teacher to make themselves
accountable for selling (x) amount of extra tickets to help us meet our overall
goal. He didn't make it mandatory but eagerly looked for volunteers who were
willing to hold themselves accountable. Accountability is something that needs to
be done from the managers side and the employees side.

Describe and explain in detail what Process/Performance Management is. What

implications are there for the company and managers involved?

Rebecca M. Hernandez
FINAL EXAM- ARTIFACT

Process and performance management is the process of designing, monitoring and

improving a system that works for the company. In this management the act of
design and implementing separate the two from the process part and the
performance. Continuous development of a process that is already started helps
make the performance of the product better, thus making the business better. If
everything is done correctly, then the business should produce process capital.
Looking at any business can make an example of this process. I will look at my
little brothers current business in order to implement a small example of the
process and performance management. My little brother just opened his own
business and sales insurance. In order to make his marketers more profitable he
decided to create an app where the marketers can simply plug in the information
needed for a quote and instantly send them to the people at the office. In order to
develop his app, he has already undergone the process part by designing it and as
the days go by he is monitoring his app and looking for ways to improve it. He
would like to make it a more comprehensive app and that way he can improve
productivity, thus improving his business. A managers role in this process is to
continue to monitor the design or goal of whatever they implemented and
continue to look for ways to improve it. By improving the process, they are
improving the overall product and providing better customer service.