NIGHT DUTY

The work of the night receptionist starts during the night. He is

responsible for most of the work of the reception including other activities
which are required to be completed during the night duty. The main
duties & responsibilities of the night front office staff are:

1. To take handover from the outgoing person.

2. Read log book

3. Read arrival list, tally all blocked rooms for them

4. To be responsible for early morning wake up calls & departures.

5. Slots to be cleared for messages at midnight

6. Filling GRC for the next day’s arrivals, making their keys ready &
preparation of meal cards if any

7. Check for any requisitions for night arrivals

8. After midnight check for all keys & also check all are in correct slots

9. To check that all public areas & front office area are rightly cleaned

10. Switch off extra lights of the lobby & around.

11. No show to be done early morning & their GRC are void &
removed from slot

12. To check that arrival register for the day has been completely
filed in.

13. To report any suspicious happening of night to the GM

14. To keep the records of the room sales

15. To keep records of house count & other occupancy reports, for
the day

16. To prepare the night room sales report

17. To check that all the windows, doors, etc of the ground floor &
basement are properly closed & make the surprise check of the
security from time to time
NIGHT CLERK REPORT:

This report is prepared daily by the night receptionist from the information
obtained from different racks maintained at the front desk and the cahier.
This report helps night auditor to prepare his night auditor report.

NIGHT REPORT FOR:

Total saleable rooms: Occupancy percentage:

_______________ _____________

Rooms vacant: ____________________ Revenue: ________________________

Rooms resold: ____________________ ARR: __________________________

Hotel guest: ______________________ Total guests: _____________________

Rooms complimentary: Indians: __________________________

______________
Foreigners: ______________________
Staff: ____________________________
Walk ins: _________________________
Room under repair:
Cancellations: _____________________
_________________
No shows: ________________________
Rooms occupied: __________________
Position: _________________________
Single: __________________________

Double suites: ____________________

FORMAT: NIGHT REPORT