Tia P.

Robinson
5912 Cross Country Boulevard, Apartment E
Baltimore, MD 21215
443-629-8810 (Cell)
tms3011@aol.com
OBJECTIVE
Highly motivated, versatile and goal-oriented business professional with ten years of
business
communications, customer service and problem solving experience
seeking to move up to higher
management levels.
EDUCATION
Oct.1992

PSI Computer School, Information Processing Certification

April 1992-

Baltimore County Community College, A.S. Business

August 2012 -

Present
PROFESSIONAL
EXPERIENCE
University Maryland Medical Systems

July 2015 Current (Temp)

AP Specialist

Handling of vendor inquires and payment issues

Process, record, and verify the entry and payment of vendor invoices for goods and
services on a timely basis

Work with company personnel to resolve service issues using sound business and
financial judgment in decision-making

Complete other ad hoc analysis, special projects, and duties as needed

Element Financial
April 2015July 2015 (Temp)
AP Processor

Assist in the handling of vendor inquires and payment issues

Process, record, and verify the entry and payment of vendor invoices for goods and
services on a timely basis

Work with company personnel to resolve service issues using sound business and
financial judgment in decision-making

Complete other ad hoc analysis, special projects, and duties as needed

Process a monthly average of 1700-1900 invoices

Understand Unit of Measure Conversions when matching Invoice to PO

AON Risk Services

August 2012-March 2015

Tia P. Robinson
5912 Cross Country Boulevard, Apartment E
Baltimore, MD 21215
443-629-8810 (Cell)
tms3011@aol.com
Work Director, Field Support Service Department

Manage workflow and reassign as appropriate, ability to balance workloads with

international partners
Perform duties with heightened sense of urgency
Primary point of contact for process/procedure-related questions
Identify process, training and performance deficiencies and recommend improvements
Approve time off
Review disciplinary actions and report directly to the Executive Manager
Responsible for the supervision of 12 associates

AON Risk Services

April 2011-August 2012

Premium Accounting Specialist

Research, reconcile, and resolve discrepancies for internal and external clients
Maintain effective and productive relationships with clients
Provide effective customer service for internal and external customers
Prepare all documents for internal transactions (i.e. wires, client checks, carriers and
account maintenance)
AON Risk Services (Temporary Assignment)

November 2010-April 2011

Premium Direct Bill Specialist

Collect commission due to Aon from various carriers
Allocate direct bill commission checks
Research, reconcile, and resolve discrepancies
Customer service for internal and external customers
Requesting commission statements from direct bill insurance carriers
State of Maryland DHMH (Temporary Assignment

March 2010-November 2010

Fiscal Accounting Clerk II

Verify, record, adjust, and balance financial transactions
Monitor financial records
Process incoming mail
Process and reconcile all incoming payments
Apply insurance payments to the correct provider or customer

Laurel Thrift Stores

February 2009 February 2010

Payroll Specialist

Performed tasks to establish and maintain employee/payroll records.

Duties may include checking and auditing timekeeping records for compliance with
established standards

Tia P. Robinson
5912 Cross Country Boulevard, Apartment E
Baltimore, MD 21215
443-629-8810 (Cell)
tms3011@aol.com

Maintaining time and attendance records, entering new hires into the payroll system,
posting changes in pay and tax status, and miscellaneous changes
Customer service for internal and external customers
Responsible for all payroll tax activities, including compliance with local, state, and
federal regulations and filing local, state, and federal payroll tax returns.

TECHNICAL

Microsoft Office- 365, Word, Power Point

SKILL

Windows 2000 XP

PeopleSoft

10-Key Punch

Bridge MINC MCSO GEAC EXTRA Meditech

References and further Professional Experience are available upon request