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7830 Copier

7830 Copier
Welcoming the Newer Models to the 7425 Style
Xerox WC 7425, 7428 & 7435 styles, 7525, 7535, 7545, & 7556 styles, and 7830, 783
5, 7845, & 7855 styles)
When new models follow older models footprints, it s a huge help. It helps reduce t
he learning curve to work on a machine that already feels familiar. Of course th
ere are always subtle differences to be found among the newcomers things worth kno
wing about which can save you plenty of head scratching time. This month, let s ha
ve a look at the basics of the diagnostics for the newer 7525 and 7830 families
in comparison to the first batch of models (7425-7435) which we had covered in E
NX back in the summer and autumn of 2013.
First off, let s talk about the differences between the supplies. The supplies cha
nged significantly from the 74xx family that started this style out. The toner c
artridges don t fit back and forth and in fact there was a change in the formula i
n the toners that came with the newer models. The drum cartridges look nearly id
entical and share a lot of the same or very similar parts, but there are actuall
y two important differences the 7425 version (013R00647) naturally had a different
CRUM chip (Customer Replaceable Unit Monitor) compared to the 7525 / 7830 versi
on (013R00662). Second, there is an indexing hole in the front metal plate behin
d the front cover that has a different diameter when you compare the two. This c
auses trouble if you try to install a 7425 in a 7525 or vice versa.
The fuser modules look similar at first glance, but are almost nothing alike. Th
e newer models utilize altogether new technology (induction heating). The older
7425 fusers had a traditional rigid heat roll and a film sleeve over a pressure
pad. The new models instead of having a familiar heat roll have a heat belt, lik
e a semi-rigid sleeve with a gear glued to the end, and conversely, it has a tra
ditional looking pressure roller.
In addition, the document feeders and the cleaning assembly have changed as well
, but the second BTR (transfer roller) is the same, as are the paper feed rolls.
Now onto something rather fascinating. The fault codes, which were published in
ENX in the August 2013 issue, turn out to be very similar codes for the most par
t in the newer models, EXCEPT that they changed the first digit in every code fr
om a 0 to a 3 . For example, in the 7425 a fault code of 092-312 means ATC (Automatic
Toner Concentration) Failure for Yellow, and in the newer book the same fault w
ould appear as a 392-312. There was one important fault code I actually could no
t find in the newer service manual to my surprise. I saw no fault code clearly m
eaning IBT Belt Home Position Sensor Failure. Usually that is a fail which locks
up a machine, but in the 75xx book, this code either hid extremely well, or sim
ply wasn t there to be found. Feels like I am missing something.
Now for getting into the Diagnostic Mode (CE Mode)

This remains almost the same as it was for the 7425 family. Press and hold the
0 button for 5 seconds, then while you re still holding 0 , press Start . This will brin
up the CE Passcode screen, enter 6789 at the prompt and touch Confirm . Now on the n
ewer models, that is all there is to it you d already be in the right screen but on th
e older machines, you d have to press the Machine Status button and then select Tools .
Next you will choose System Settings . Now in the Group column, choose Common Service
Settings and in the Features column, scroll down and choose Maintenance / Diagnosti
cs .
The diagnostic menu has changed for the new models. Here are the tabs which are
available on the newer models:

Service Info: This is the default tab. Here you ll find things like Fault History,
Serial Number, Product Code, IP address, and CRU / HFSI (consumable counter res
Diagnostics: This tab has choices that include the Component Control and Test Pa
ttern Prints.
Adjustments: Here you will find many of the diagnostic functions including the N
VM Read / Write (memory adjustments), Registration, and Tone-up / Tone-down.
Maintenance: This menu includes the Fault History for the machine.
Call Closeout: When closing out of diagnostics you can choose to keep the fault
history log or clear it. Usually it makes more sense to keep it, as it is a good
record of recent faults that were already repaired.Clearing some fault codes (f
rom Diagnostics)
Some faults must be cleared from diagnostics before the machine will continue to
work for you. For some you will need go into the Adjustments (dC131: NVM Read /
Write) and reset one of the values back to 0 . Other codes are reset from the dC13
5 CRU / HFSI screen. Got to love having two acronyms in a row like that (CRU = C
ustomer Replaceable Unit, and HFSI = High Frequency Service Items).
When you re done, to exit diagnostics you can press and hold the 0 key and press Star
t while you re still holding 0 .
Fuser Heat Control problems (310-320, and 310-372): Read below about how to rese
t NVM value 744-455 back to 0 .
ATC Sensor failures (392-312 thru 392-315): Read about how to reset NVM values (
below), and refer to the following chart for which NVM settings to set back to 0 .
Fault Code
Color NVM Settings to set to 0
392-312 Yellow 752-346 & 752-350
392-313 Magenta 752-347 & 752-351
392-314 Cyan
752-348 & 752-352
392-315 Black 752-349 & 752-353
How to use NVM Read / Write to clear any of the faults mentioned above: From the
Adjustments tab look for NVM Read / Write . Next enter the Chain / Link code mention
ed for each fault code above. The chain is the first part of the code and the link i
s the second part of the code. For example if you want to go into 752-315, the c
hain would be 752 and the link would be 315. When you put in an NVM code and the
n select Confirm / Change on the touchscreen, the current value will show up. Ente
r a 0 in the New Value column and touch Save .
For faults 394-417 thru 493-422, these are CRU / HFSI faults, which must be rese
t from the Service Info tab in diagnostics. Read below about how to reset HFSI c
ounters for the various consumable parts.
How to use CRU / HFSI to clear faults 394-417 thru 493-422: From the diagnostic
mode s Service Info tab look for and choose CRU / HFSI Counters . This screen lists t
he consumable items and displays Estimated Pages Remaining (or the percentage of
service life remaining). Choose the HFSI item s chain / link you need to reset an
d select Reset Counter .
Exiting Diagnostics:
When you re done, to exit diagnostics you can press and hold the 0
t while you re still holding 0 .

key and press

More work to be done exploring these new guys for sure, but hopefully if you wer
e getting familiar with the 7425 family and you run into one of the newer models
, this gets you started off in the right direction. Hope you all have a wonderfu
l summer!