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A changing China
On the back of three decades of spectacular growth and development, China recently became the
second largest economy in the world behind the United States. The country has also become a
major market for the worlds leading international consumer goods companies. In an increasingly
Following the union with Eastwei MSL, MSL China is now a top
consumers. However, we have found that communications strategies often fail to consider the
enormous differences between the consumer generations born in each of the last three decades.
stakeholders geographically, and have clear strategies in place for approaching urban versus rural
Due to Chinas accelerated changes over the past 30 years, children born in the 1970s, 1980s and
1990s have grown up in societies at vastly different stages of development. As we conducted focus
groups to uncover what drives these consumers and what their needs are, we discovered that
although they grew up in the same country, their world views and views of themselves are very
different. Of particular interest for marketing and communications professionals are:
Disposable funds and consumption habits
View of world and self
Discussion topics and interests
Media consumption
In this report, we look at the values, psychology and habits of urban Chinese consumers and draw
some operational conclusions for marketers.
About MSLGROUP
MSLGROUP is Publicis Groupes speciality communications and
engagement group, advisors in all aspects of communication strategy:
from consumer PR to employee communications, from public
affairs to reputation management and from crisis communications
to event management. With more than 3,000 people, its offices
span 22 countries. Adding affiliates and partners into the equation,
MSLGROUPs reach increases to 4,000 employees in 83 countries.
Today the largest PR network in Greater China and India, the group
offers strategic planning and counsel, insight-guided thinking and big,
compelling ideas followed by thorough execution.
Learn more about us at:
www.mslgroup.com http://blog.mslgroup.com Twitter YouTube
1980s
1990s
Financial
pressure
Demands from
children, spouses
and parents
Ignoring pressure
and live in the now
Pampered by parents
and grand parents
Spending on family
Internet and
information
Collecting
information
Coming across
information
Creating information
1970s:
Internet outlook
1970s
Family
Time saver
1980s
Friends
Social arena
1990s
Self
Extension of self
1970s
1980s
1990s
Outlook on
trends
Follow trends
Choose trends
Create trends
Discussion
topics
Exciting topics to
be shared:
Sensations
Gossip
Simple happiness
Nothing overwhelming,
gradual change preferred
1980s
Accessible and trendy
Respect need for
relaxation
Peer involvement
1990s
High level of
interaction
Provide opportunity
for self-expression
To treat Chinese consumers as one, homogenous audience is a waste of money. Every campaign must
carefully consider the gulf of differences between the different age groups. MSL Chinas marketing
communications team provides five operational pieces of advice for marketing and communications
professionals.
1. Dont try too hard to be trendy just because you are communicating with young people.
- The post 90s are less interested in trends created by others. They want to create the trends themselves.
Many companies put too much effort into picking up trends rather than creating arenas for young
people to express themselves. Also, tightly intertwined with the aim to be unique is the aim to showcase
this uniqueness. This is a golden opportunity for marketing and communications specialists. With a
professionally executed campaign, they can enjoy the benefits of true peer-to-peer marketing. This means
that the target group voluntarily spreads the companys messages to their friends. Not only is it efficient, it is
also considered as having high credibility.
5. Less respect for traditional authorities creates new opinion leaders. Target them and make them
your ambassadors.
- The younger the target audience, the less influenced they will be by so called celebrity endorsers.
Instead, they will turn to the opinion leaders amongst their peers. This creates some challenges for
marketers, since the new leaders of opinion may be harder to identify than the traditional celebrities. On the
other hand, it creates opportunities in terms of credibility, closeness to the brand and creativity. It is possible
to target the new opinion leaders by studying their communication patterns online or through focus group
interviews. Our recommendation is to identify them and to build long term relationships with them. A good
example is the well-known sports company which, in addition to sponsoring professional athletes, also
supports the best aerobic instructors at local gyms in every strategic city.
Key words
1970s
1980s
1990s
Responsibility
Fun
Excitement
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