Cruise Ship Management

Handover Hotel Manager

F&B MANAGER
DESCRIPTION
INTRODUCTION TO FOLLOWING OFFICERS

CAPTAIN
STAFF CAPTAIN
CHIEF ENGINEER
F&B MANAGER
CRUISE DIRECTOR
SHORE EXCURSION MANAGER
CHIEF PURSER

INTRODUCTION TO CATERING DEPARTMENT HEADS:

HOTEL CONTROLLER
CHIEF STEWARD ASSISTANT
EXECUTIVE CHEF
PROVISIONS MASTER
MAITRE DHOTEL
BAR MANAGER
HOUSEKEEPER

SHIPS TOUR
BARS
CONCESSIONAIRES AREAS
GALLEY
HOSPITAL
HOTEL STORE ROOMS
HOUSEKEEPING AREAS
LAUNDRY
MESS ROOMS
OFFICES
PROVISIONS
PUBLIC ROOMS
RESTAURANT
CATERING CONTRACT:

SPECIFICATIONS OF SERVICES
SUPPLIES
OPERATING INVENTORY / LOOSE EQUIPMENT
STATIONARY / DECORATION / PRINTING MATERIAL
COMPANY ACCOUNTS / EMPLOYEE ACCOUNTS
EXTRA VICTUALLING
ADDENDUM NO. 1
CONCESSIONAIRE CONTRACT

I.S.M. (INTERNATIONAL SAFETY MANAGEMENT)

ON BOARD FILE SAFETY AND QUALITY MANAGEMENT POETTO SHIPPING
STAR PROGRAM
TRAINING OF ALL FOOD SERVICE EMPLOYEES FLEET WIDE IN FOOD SAFETY AND

MENUS

SANITATION CREATED BY ZERBONE CATERING

EXPLANATION OF TRAININGS RECORD

TRAVEL CATALOGUE
ALL PAGES WHICH CONCERN THE VESSEL
LUNCH- AND DINNER MENUS TO BE CHECKED DAILY UNTIL

CORRECTED BY
DAILY PROGRAMME
WRITTEN BY ... TO BE CHECKED ALSO BY BAR MANAGER AND
MAITRE DHOTEL HANDED BACK TO HOTEL MANAGER LATEST BY.
CRUISE PLAN
COVER DAILY AND CRUISE FUNCTION, AND DISCUSS PROCEDURES FOR CRUISE

YES

NO

MEAL TIMES (ALL FOOD AND BEVERAGE ACTIVITIES) MEETING HELD WITH THE
HOTEL MANAGER, CRUISE DIRECTOR, AND EXCURSION MANAGER TWO DAYS IN
ADVANCE OF EACH CRUISE.

MINUTES OF MEETINGS
READ THROUGH MINUTES OF MEETING FROM THE LAST 30 DAY PERIOD. COVER
PROTOCOLS OF MEETINGS AND SCHEDULE OF MEETINGS

MEMOS,AND FAX FILES

TOGETHER COVER FAX (IN AND OUT) AND MEMOS FROM THE LAST 30 DAY PERIOD
INCLUDING CREW MOVEMENTS. COVER PROCEDURES FOR COMMUNICATIONS
WITH SHORE SIDE OFFICES.

CREW MATERS

CABIN PLANS
CREW LISTS
HIERARCHY PLAN FOR THE CATERING DEPARTMENT
VACATION PLAN
CREW RULES AND REGULATIONS (STAFF CAPTAIN)
CREW ACTIVITIES
CREW AND OFFICERS MESS INCLUDING MEAL TIMES AND SPECIAL FUNCTIONS
DISCILPINARY ACTIONS AND PROTOCOLS, SEE WARNING FILE.

DAILY CHECK OF ALL FOOD AND BEVERAGE OUTLETS

CHECKING OF ALL BARS
CHECKING OF THE BREAKFAST BUFFETS RESTAURANT AND BISTRO
CHECKING OF THE LUNCH BUFFET IN THE SUNSHINE AND BISTRO
CHECKING OF THE TEA TIME SET-UP.
QUALITY CHECKING OF LUNCH AND DINNER PRODUCTIONS IN THE GALLEY
CHECKING OF THE LATE NIGHT SNACK AND BUFFETS
CHECKING OF SPECIAL FUNCTIONS AND COCKTAILS
GALLEY HYGIENE INSPECTIONS
RESTAURANT AND BAR HYGIENE INSPECTIONS
FOOD, BEVERAGE, AND HOTEL ORDERS
CHECK ALL PENDING FOOD AND BEVERAGE ORDERS
SCHEDULE FOR FOOD, BEVERAGE AND HOTEL ORDERS
DISCUSS PRODUCT PLAN AND SPECIALITY ITEMS NEEDED.
SAFETY INSTRUCTIONS AND RESPONSABILITIES
DISCUSS ALL PERTINENT INFORMATION TO DUTIES DURING PASSENGER AND

CREW SAFETY DRILLS

SHOW AND EXPLAIN SAFETY INSTRUCTIONS AND INTRODUCE SAFETY OFFICERS
FOR FURTHER TRAINING.

SHORE SIDE CONTACTS:

JOB DESCRIPTIONS

CLOSING

COVER ALL JOB DESCRIPTIONS AND RESPONSABILITIES OF HEADS OF

DEPARTMENT
COVER ALL JOB DECRIPTIONS AND RESPONSIBILITIES OF ASSISTANTS

DOCUMENTATION
CATERING STATEMENTS
SERVCIE CHARGES AND INCENTIVES
BEVERAGE ALLOWANCES
MAIN - STORE SUMMARIES
SUB STORE SUMMARIES
SERVICE LETTERS
SPOILAGE AND BREAKAGE REPORTS
BONUS FOR LOADING AND LUGGAGE HANDLING
RATINGS

CRUISE REPORTS
REVENUE REPORTS
BACK UP DISKETTES
PAYROLL INFORMATIONS
BOTTLE STORE AND DUTY FREE SALES AND PROCEDURES
STOCK ON HAND LIST FOOD, BEVERAGE, AND HOTEL STORES.
FOOD COST REPORTS
BEVERAGE COST REPORT
REFRIGERATION REPORTS
CRUISE COMMENT FORMS
AVO LOGS

MONTHLY AND CRUISE INVENTORIES

MONTHLY CLOSING OF THE HOTEL STORE INCLUDING INVENTORIES OF THE MAIN

MONTHLY

STORE AND DOTATIONS

CRUISE INVENTORIES OF MAIN STORE FOOD
CRUISE INVENTORIES OF MAINS STORE BEVERAGE
CRUISE INVENTORIES OF SUB-STORES (BARS)
DISCREPANCY REPORTS
SPOT-CHECKS BARS AND MAIN-STORES
COMPANY POLICIES REGARDING MISSING STOCK.
GUIDELINES OF INFORMATION FLOW

SALARIES
COVER COMPANY POLICIES REGARDING END OF CONTACT BONUSES AND
VACATION PAY.
COVER ALLOTMENT PROCEDURES
REQUIRED DOCUMENTATION
SOFT WARE
PAY OUT TIMES AND PROCEDURES
DISMBARKING PAY OUT AND TRAVEL EXPENSES

HOTEL MGR REQUIRED FILING SYSTEM

WARNINGS
CRUISE PLANS
TRAINING SCHEDULES
PASSENGER COMPLAINTS
DAILY REPORTS (LOG BOOKS)
CRUISE RATINGS
START-UP MANUAL
MINUTES OF MEETINGS
FAX IN FAX OUT
POETTO SHIPPING SAFETY AND QUALITY MANAGEMENT MANUAL
CONTRACT
EQUIPMENT MANUALS
POS MANUALS
FORMS AND CHECKLISTS
CRUISE INFORMATION
VESSEL SANITATION MANUAL

SIGNS AND POSTERS

INTERNAL MEMOS
S.O.P. MANUAL
REPORTS
WORKING SCHEDULES
EXCURSION FIGURES

KEYS AND PASSWORDS

HAND OVER ALL KEYS AND PASSWORDS FOR COMPUTERS, SERVER, AND
SOFTWARE.

COMPUTER FILES
MY DOCUMENTS SUB-DIRECTORY
FAX AND MEMOS

POS PROGRAM

POS REPORT PROGRAM

WORDS AND EXCEL

MANUALS
LAST CREW EVALUATIONS
ROUGH SEA CHECK LISTS

I, THE EMBARKING HOTEL MGR, HEAR BY SIGN BELOW ACKNOWLEDGE THAT ALL ABOVE
INFORMATION HAS BEEN EXPLAINED TO ME IN DETAIL.

NAME:

SIGNATURE:

I, THE DISEMBARKING HOTEL MGR, HEAR BY SIGN BELOW ACKNOWLEDGE THAT ALL ABOVE
INFORMATION HAS BEEN EXPLAINED TO MY REPLACEMENT IN DETAIL.

NAME:

SIGNATURE: