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1)
IE 673
HW 3
Blace Jacobus
IE 673
HW 3
workers a reason to surpass that goal in the form of increase compensation for
increased completion of the goal. It is also important to reward the employees
on a induvial basis. An employee may not work as hard in a group if they do
not feel that there extra efforts will be rewarded beyond just the group goals.
Induvial incentives should be set that will encourage induvial work as well.
4) How do you communicate effectively
a. Communicating effectively is different than simply voicing ones thoughts to
another. The key difference is the effectively part. To make communicate
effective the sender must ensure message is received, understood, and acted
on. To communicate effectively one must voice their thoughts and also listen
to the others interpretation of the message. This only gets you to the received
and understood portion of communication. To achieve the hardest part of
communication effectively acted on portion one must ensure the receiver is in
agreeance with the message and work out any disagreements. If one person
defies the message then they will surely attempt to bring others with them.
5) Why are listening skills important
a. Listening skills go hand and hand with effective communication. Being a good
listener will ensure you properly interoperate the speakers message. If a
listener is tuned out the full message could be missed or worse
misunderstood. This could result in a negative course of action due to the
misunderstanding. Being a good listener will also allow you to be heard by
others. If you often give off the vibe of not caring while others are talking to
you then when it is your turn to speak others will often tune you out. I found
this topic particular interesting because of a co-worker I have. He often will cut
people off before they are done speaking and will also try to dominate the
conversation with his opinion. It is interesting to note that in turn others rarely
seek his opinion or enjoy working with him. I can see the direct negative
effects of being a poor listener first hand
6) What are the management strategies for quality-focused interpersonal needs?
a. As the book points out and is well know it is not common for all induvial to
work well together but working well with others increases productivity. To
ensure a workforce has the necessary interpersonal needs they should
implement recognition of need, careful selection, training, and reward. The
first step management must take is to see the need for interpersonal skills
such as team work and listening skills. Next, these skills should be made a
part of the screening process of new employees. A measurement system
should be in place that rewards personnel that work well with others to
promote these skills in the workforce. Training should also be provided to help
employees sharpen their interpersonal skills.
7) What are the principle of overcoming negativity and conflicts in the workplace?
Blace Jacobus
IE 673
HW 3