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5TECH
International Standards &
Models
Quality Certification Program
Section 1.2 : General Awareness Session

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To familiarize with the terms and concepts of the


following:
An introduction to standards and models
Benefits of standards and models
Vocabulary of International Standards and Models
ISO 9001 standard
Introduction to CMMi vl.3
Six Sigma Methodology
ISO 20000
ISO 27001
QCP Notes_2 Page 1

ISO 9001 standard


Introduction to CMMi vl.3
Six Sigma Methodology
ISO 20000
ISO 27001
ITIL
IEEE Standards
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Definition of Standard
A definition or format approved by a recognized
standards organization or accepted as a de facto
standard by the industry.
Standards exist for programming languages,
operating systems, data formats, communications
protocols, and electrical interfaces.
Some of the common standards are set by one of the
following organizations:
. ANSI (Ameilcan NatonaI Standards Instflute)
. ITh (International Telecommunicaflon Union)
. IEfE (Institut, et Electrical and Electronic Engineers)
. Iso (International Organization ter Standarcftzaion)
. VESA (Video Electronics Standards Association)
. IEC (International Electrotechntcal Commission)
. EN (European Standards)
. BSI (British Standards)

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Why use Standards & Models?


To adopt best practices, discipline
For a Systematic approach to work
To Reduce cost of rework and improve
productivity
To Improve employee involvement, morale and
work culture
For international recognition of quality and export
worthiness

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QCP Notes_2 Page 2

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QCP Notes_2 Page 3

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