BizHub Pro C6500 Fiery X3eTY2 65C-KM Service Guide PDF

Fiery X3eTY2 65C-KM
Service Guide
A guide for service technicians
for bizhub PRO C6500
EFI Part Number: 45057678

01 November 2006
2006 Electronics for Imaging, Inc.

This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any
form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (EFI), except as
expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a
commitment on the part of EFI. The documentation is further covered by Legal Notices distributed with this product, which can
be found on the User Documentation CD. The documentation may be provided in conjunction with EFI Software (Software)
and any other EFI product described in the documentation. The Software is furnished under license and may only be used or
copied in accordance with the terms of the Software License Agreement, which can be found in the Legal Notices distributed with
this product.
Contents
Overview
Tools you will need
Precautions
Exploded View
AC power switch and soft power button
Connector panel and DIAG board interface
Shutting down the system
Accessing the Fiery X3eTY2
Checking connections
Removing and replacing components
Interface board
DIMMs
Battery
Motherboard
CPU and CPU cooling assembly
DIAG board
Enclosed fan
Soft power button
Power supply
Hard disk drive
Restoring functionality after service
Printing Fiery X3eTY2 pages
Printing the Configuration page
Printing the Test Page
Verifying connection to the network
System software
System software installation reminders
Installing system software over the network port
Installing system software using a USB flash drive
Specifications
Hardware features
Networking and connectivity
Safety and emissions compliance
The troubleshooting process
Where problems occur
Before you go to the customer site
Preliminary on-site checkout
Symptoms and solutions
Checking the network
Printing to the Fiery X3eTY2
Clearing the CMOS and power-up settings
1
2
2
5
6
7
8
9
12
14
15
17
18
19
32
36
37
38
39
41
44
46
46
46
48
50
50
51
56
62
62
62
63
64
64
66
67
67
70
83
83
85
Index
iii
Overview
Overview
The Fiery X3eTY2 65C-KM adds computer connectivity and highly efficient PostScript
printing capacity to the bizhub PRO C6500 copier. Generally, the Fiery X3eTY2 65CKM does not require regular maintenance. The Fiery X3eTY2 65C-KM is shipped with
all necessary software already installed.
Use the procedures in this guide to inspect, remove, reseat, or replace major hardware
components and to reinstall system software. Replacement parts for the
Fiery X3eTY2 65C-KM are available from your authorized service support center.
You must reinstall system software if you replace the hard disk drive (HDD) or receive a
more recent version of the system software. You may also reinstall system software as a
way to troubleshoot the system.
N OTE : The term Fiery X3eTY2 is used in this guide to refer to the
Fiery X3eTY2 65C-KM. The term copier is used to refer to the bizhub PRO C6500.
F IGURE A
Printing system
Tools you will need
Tools you will need

To install or service the Fiery X3eTY2, bring the following tools and parts to the
customer site:
ESD wrist grounding strap and antistatic mat
#1 and #2 Phillips head screwdrivers
Needlenose pliers
Avoid touching magnetic tools to storage media such as hard disks. Contact between
magnetic tools and magnetic storage media may result in data corruption.
You should also bring this guide, documentation for any optional service kits you may be
installing, and any technical notes for the Fiery X3eTY2.
Precautions
Always observe the following general precautions when servicing the Fiery X3eTY2
assembly:
1.
Report any shipping damage.
If there is any evidence of shipping or handling damage to packing boxes or their

contents, save the damaged boxes and parts, call the shipper immediately to file a claim,
and notify your authorized service/support center.
2.
Never alter an existing network without permission.
The Fiery X3eTY2 is probably connected to an existing Local Area Network (LAN)
based on Ethernet hardware. The network is the link between the customers computer,
existing laser printers, and other prepress equipment. Never disturb the LAN by breaking
or making a network connection, altering termination, installing or removing
networking hardware or software, or shutting down networked devices without the
knowledge and express permission of the site administrator.
3.
Never assign an IP address in Network Setup.
Only the site administrator should assign an IP address on a network device. Entering an
incorrect IP address to the Fiery X3eTY2 can cause unpredictable errors on any or all
devices.
Precautions
4.
Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the print engine.
Static is always a concern when servicing electronic devices. It is highly unlikely that the
area around the print engine is static-free. Carpeting, leather-soled shoes, synthetic
clothing fibers, silks, and plastics may generate a static charge of more than 10,000 volts.
Static discharge is capable of destroying the circuits etched in silicon microchips, or
dramatically shortening their life span. By observing standard precautions, you may avoid
extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic
wristband, grounded at the same place as the antistatic mat. If that is not possible:
Attach a grounding strap to your wrist. Attach the other end to a good ground.
When you remove an electronic component, place it into an antistatic bag
immediately. Do not walk across a carpet or vinyl floor while carrying an unprotected
board.
Leave new electronic components inside their antistatic bags until you are ready to
install them.
When you unpack the electronic components, touch a metal area of the copier to
discharge the static on your body. Place the components on a grounded antistatic
surface, component-side up.
5.
Avoid flexing a printed circuit board, and handle it by opposing edges (not corners) only.
6.
Never set a cup of coffeeor any liquidon or near any components or the copier.
Power Supply Cord Notice

CAUTION: The power supply cord is used as the main disconnect device. Ensure that
the socket-outlet is located/installed near the equipment and is easily accessible.
ATTENTION : Le cordon dalimentation doit tre dbranch pour une mise hors tension totale du produit. La prise de
courant doit tre situe ou installe proximit du matriel et tre facilement accessible.
ATTENZIONE: Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente. Accertarsi che
la presa di corrente si trovi o sia installata vicino alla macchina e sia facilmente accessibile.
ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gertes von der Stromversorgung. Stellen Sie sicher, dass
sich die Steckdose in unmittelbarer Nhe des Gertes befindet und leicht zugnglich ist.
CUIDADO: El cable de alimentacin elctrica se utiliza como dispositivo de desconexin principal. Asegrese de que el enchufetoma est situado/instalado cerca del equipo y que sea fcilmente accesible.
CUIDADO: O cabo de fora usado como dispositivo principal de desconexo. Assegure-se de que a sada de energia
esteja localizada/instalada prxima ao equipamento e facilmente acessvel.
VOORZICHTIG: Het netsnoer moet worden uitgetrokken om de stroomvoorziening te onderbreken. Zorg ervoor dat het
stopcontact zich dicht bij het apparaat bevindt en gemakkelijk toegankelijk is.
Precautions
Lithium Battery Notice

CAUTION: There is danger of explosion if the battery is replaced with an incorrect type.
Replace only with the same type recommended by the manufacturer. Dispose of used
batteries according to the manufacturers instructions.
ATTENTION : Il y a danger dexplosion en cas de remplacement avec le mauvais type de batterie. Remplacer uniquement
avec une batterie du mme type recommand par le constructeur. Les batteries usages doivent tre jetes conformment
aux instructions du fabricant.
ATTENZIONE: Pericolo di esplosione se la batteria viene sostituita con un tipo non corretto. Usare esclusivamente batterie
del tipo consigliato dal produttore. Lo smaltimento delle batterie deve essere effettuato in base alle istruzioni del produttore.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterien durch einen falschen Batterientyp ersetzt werden. Ersetzen Sie sie
deshalb nur durch denselben, vom Hersteller empfohlenen Typ. Entsorgen Sie leere Batterien entsprechend den Anweisungen
des Herstellers.
CUIDADO: Existe peligro de explosin si la batera se sustituye por una de un tipo incorrecto. Sustituya la batera slo por
una batera del mismo tipo que recomienda el fabricante. Deseche las bateras usadas segn las instrucciones del fabricante.
CUIDADO: H perigo de exploso se a bateria for substituda por outra de tipo incorreto. Substitua apenas por outra de
mesmo tipo, recomendada pelo fabricante. Descarte as baterias usadas conforme as instrues do fabricante.
VOORZICHTIG: Het vervangen van de batterij door een verkeerd type kan ontploffing veroorzaken. Vervang de batterij
uitsluitend door hetzelfde, door de fabrikant aanbevolen type. Het wegwerpen van batterijen dient volgens de voorschriften
van de fabrikant te gebeuren.
Short Circuit Protection

WARNING: This product relies on the buildings installation for short-circuit
(overcurrent) protection. Ensure that a fuse or circuit breaker no larger than
120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors
(all current-carrying conductors).
ATTENTION : La protection contre les courts-circuits (surtension) du produit est assure par linstallation lectrique du local o
il est install. Sassurer quun fusible ou un disjoncteur infrieur ou gal 120 V CA, 15 A aux Etats-Unis (240 V CA, 10 A
dans les autres pays) est utilis pour les conducteurs de phase (conducteurs de courant).
AVVERTENZA: La protezione contro i cortocircuiti (sovracorrente) del prodotto dipende dallimpianto elettrico delledificio
in cui installato. Accertarsi che sui conduttori di fase (che portano la corrente) venga utilizzato un fusibile o interruttore non
superiore a 120 Vc.a., 15 A negli Stati Uniti (240 Vc.a., 10 A internazzionale).
WARNUNG: Dieses Produkt ist darauf angewiesen, dass im Gebude ein Kurzschluss- bzw. berstromschutz installiert ist.
Stellen Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA
120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromfhrenden Leitern) verwendet wird.
ADVERTENCIA: Este producto depende de la instalacin del edificio en lo relativo a la proteccin frente a cortocircuitos
(sobretensin). Asegrese de utilizar un fusible o un interruptor de circuito que no sea de ms de 120 V CA, 15A en EE.UU.
(240 V CA, 10A internacional) en los conductores de fase (todos los conductores que transportan corriente).
ADVERTNCIA: Esse produto depende da instalao de proteo contra curto-circuito (sobrecarga) do edifcio. Assegure-se
de que um fusvel ou disjuntor de at 120 VAC, 15A U.S. (240 VAC, 10 A internacional) seja usado nos condutores de fase
(todos os condutores de corrente).
WAARSCHUWING: Dit apparaat wordt tegen kortsluiting (overstroom) beveiligd via de elektrische installatie van het gebouw.
Zorg ervoor dat de fasegeleiders (alle stroomvoerende geleiders) beveiligd zijn met een zekering of stroomonderbreker met
een maximale capaciteit van 120 V wisselstroom, 15 A in de V.S. (240 V wisselstroom, 10 A internationaal).
Exploded View
Exploded View
1
2a
3
2b
Key
15
1. Lid
2. CPU cooling assembly:
a) Clamp
b) CPU fan and heatsink
3. Interface board
4. DIMM
10
5. Battery
11
6. Fiery X3eTY2 motherboard
12
7. Fiery X3eTY2 power supply

8. Enclosed fan
16
9. HDD cable
10. HDD
11. DIAG board
12. DIAG board cable
13. Pan
14. Connector panel (see page 7)
13
17
15. Extender card

16. Rail
17. Soft power button assembly
14
N OTE : For cable connector information, see
Figure G on page 12.
F IGURE B
Fiery X3eTY2 exploded view

The Fiery X3eTY2 has a dedicated AC power switch and a soft power button on the
connector panel (see Figure C). The green LED in the soft power button is on when the
Fiery X3eTY2 is powered on.
To use the soft power button, the AC power switch must be in the ON position. Press
the soft power button for two seconds to power on; press it for several seconds to shut
down the Fiery X3eTY2. Using the soft power button to shut down the Fiery X3eTY2
does not power off the Fiery X3eTY2 completely.
Always switch off the AC power switch before you disconnect the interface cable or
unplug the AC power cable. Cable disconnections require a complete power off.
System administrators can use the soft power button when they do not need to
disconnect the Fiery X3eTY2 from the copier or the AC power outlet, such as during
system software installation with a USB flash drive.
N OTE : If all connections are good and you think the Fiery X3eTY2 should be ON but it
is not, check the green LED and also check the AC power switch. If the green LED is
OFF but the AC power switch is ON, press the soft power button for a few seconds until
the Fiery X3eTY2 starts up. (Using the soft power button does not change the position of
the AC power switch.)
[not used]
USB port Type A (3)
DIAG LEDs
Service switches
[not used]
[not used]
ON
1 2
LAN port for

10/100/1000BaseT
ON position
[not used]
ON
1 2
Normal position
Interface connector
Soft power button

Power switch
Front view
F IGURE C
Top View
External hardware interface

Use the following procedure to shut down and power off the Fiery X3eTY2.
TO
SHUT DOWN THE
F IERY X3 E TY2
Always verify that the Fiery X3eTY2 is not in use before you power off or restart it. Make
sure that the system is not processing or printing a job. Before you take the Fiery X3eTY2
off the network, always obtain permission from the network administrator.
1.
On the Control Panel LCD on the copier, press the MACHINE button and make sure the
status line reads Ready to print.
2.
Power off the copier using the main power switch inside the copier.
To access the main power switch inside the copier, open the left front door. Do not use
the secondary power switch located on the top front edge of the copier.
3.
Wait while the Fiery X3eTY2 shuts down.
4.
Move the power switch on the Fiery X3eTY2 connector panel to the OFF position (O).

To service the Fiery X3eTY2 hardware, you must first shut down and power off the
Fiery X3eTY2 and copier properly, unplug the Fiery X3eTY2 cables, and then remove
the Fiery X3eTY2 from the copier.
Copier (right side)
Copier (back)
Fiery X3eTY2 connector panel
Fiery X3eTY2
Interface cable (not shown)
F IGURE D
Fiery X3eTY2 installed on the copier
TO
OPEN THE
F IERY X3 E TY2
C AUTION : Before you touch any parts inside the Fiery X3eTY2, make sure to wear an ESD
grounding wrist strap and follow all ESD safety precautions.

1.
Shut down the Fiery X3eTY2 and the copier (see page 8).
2.
Disconnect all external cables from the connector panel of the Fiery X3eTY2.
3.
Remove the four screws that attach the Fiery X3eTY2 to the copier.
4.
Unhook and remove the Fiery X3eTY2 from the copier.
You must shift the Fiery X3eTY2 to the left to release it from the copier.
Screw location (1 of 4)
Hook location (1 of 2)
Fiery X3eTY2
(front view)
Power cable
connector
location
Fiery X3eTY2
(back view)
Interface cable connector
F IGURE E
For detailed information about removing/installing the Fiery X3eTY2, see the
installation instructions that accompany the copier (not included in this service guide).
10
5.
Place the Fiery X3eTY2 on a flat surface, and remove the 11 screws that secure the lid to
the pan (see Figure F).
6.
Open the lid, slide the tabs out of their slots, and lift the lid from the pan (see
Figure F).
Set the lid and screws aside.

C AUTION : Do not cut or pinch the fan cable with the lid.
Screw (1 of 7)
Lid
Fan cable
(see Caution above)
Tab (1 of 3)
Slot (1 of 3)
Pan
F IGURE F
Fiery X3eTY2 lid screws
The Fiery X3eTY2 is now ready for inspection and service.
11
The most common causes of hardware problems are faulty or loose connections. Before
you decide to replace any parts of the Fiery X3eTY2, make sure to verify all cables and
connections. If you have verified all external connections, check the internal connections.
12
HDD
2
12b
12c
1
3a
3b
9
4
13
5
12a
6
12d
10
7
8
14
11
Key to components, cabling, and
motherboard labels
10. Soft power button cables to J9 Front Panel

connector:
N OTE : Connectors that are not
described are not used.

2. HDD, cable to SATA1
SW
3. DIMM slots:
a) DIMM2 for standard DIMM
b) DIMM1 for optional DIMM
17 18
SW LED
J9 Front Panel
Edge of motherboard
4. Battery in battery socket F4
N OTE : Four wires left to right: red, black, red, yellow
5. CPU cooling assembly to FAN1
11. AC power switch (upper two leads):
6. Interface board Extender Card in PCI1
White
Black
7. LAN port
8. USB Type A ports (3) in USB
9. Enclosed fan cable to motherboard
FAN2
F IGURE G
12
Cable diagram
12. Power supply:

a) to AC power switch
b) to HDD
c) to J18
d) to J11
13. BIOS chip
14. DIAG board ribbon cable at J1 to
motherboard J2
15. NOT SHOWN:
Extender card
Interface board
Service switches
TO
CHECK INTERNAL CONNECTIONS
C AUTION : Before you touch any parts inside the copier, make sure to wear an ESD

1.
Make sure that all Fiery X3eTY2 cables, devices, and DIMM(s) are present, intact,
properly aligned, and well seated in their connectors.
2.
Specifically check the following for proper installation in the pan: power supply, HDD,
enclosed fan, motherboard, motherboard components (see page 14).
3.
Specifically check motherboard cable and component connections:

Motherboard silk-screened label Component or cable
DIMM1; DIMM2
Socket for upgrade option; Socket for standard DIMM
U15
PLCC32 socket for BIOS chip
SATA1
HDD cable from HDD SATA data connector
FAN2
Enclosed fan with attached cable

N OTE : Airflow is out.
[on CPU, no label visible]
CPU cooling assembly
FAN1
CPU cooling assembly fan with attached cable
PCI1
Extender card for interface board
J18
Power supply with attached cable
F4
Battery (see Specifications on page 62)
J9 Front Panel [see note]
Soft power button with two attached cables (2 wires each):

SW LED wires are red and black
SW wires are red and yellow
SW LED
SW
J9 Front Panel
J11
J2
Ribbon cable to DIAG board at J1
N OTE : Front Panel is silk-screened in two places on the motherboard; refer only to the label that
appears at J9, on the edge of the board in very small text.

4.
5.
Specifically check all other power supply cable connections in the pan:
Location
Component or cable
AC power switch, 4 lead, 2x2
Power supply with attached cable, split to two wires:

White wire to the upper lead corresponding to ON;
Black wire to the upper lead corresponding to OFF
HDD
Power supply with attached SATA power cable
After you verify connections, if one or more Fiery X3eTY2 components is still not
receiving power, check the copier and its internal interface to the Fiery X3eTY2 (for
information, see the documentation that accompanies the copier).
13

Before you decide to replace costly components, make sure to verify the connections
between the copier and the Fiery X3eTY2. Also, verify the connections of each
replaceable Fiery X3eTY2 component. For more information about troubleshooting, see
page 64.
The following sections describe how to remove and install removable/replaceable parts on
the Fiery X3eTY2:
Interface board
DIMMs
Battery
Motherboard
DIAG board
Enclosed fan
Soft power assembly
Power supply
Hard disk drive (HDD)
For information about replacing other components, see the documentation that
accompanies the copier.
C AUTION : Make sure to use an ESD grounding wrist strap and follow standard ESD
precautions while performing these procedures.
14
Interface board
The interface board connects directly to the extender card, which is connected directly to
the Fiery X3eTY2 motherboard (see Figure H, below, and Figure B on page 5).
Rail
Interface board connected to

extender card
Cover plate
screw (1 of 2)
Extender card in PCI1
PCI1
[Rail, interface board, and
extender card not shown]
Motherboard
F IGURE H
Interface board connections
Use the following procedures to remove or replace the interface board.
15
TO
REMOVE THE INTERFACE BOARD
1.
Access and open the Fiery X3eTY2, as described on page 9.
2.
Remove the two cover plate screws that connect the interface board to the connector
panel (see Figure B on page 5).
You do not need to remove the jackscrews that connect the cover plate to the interface
board.
3.
Disconnect the interface board from Slot 2 (top slot) of the extender card.
Bend out the pan slightly so that you can slide the interface board out of the connector
panel cutout as you lift the board out of the extender card.
Lift out the interface board from the pan. Set the board and the screws aside.
TO
REPLACE THE INTERFACE BOARD
1.
Insert the interface board into the extender card Slot 2 (top slot).
Bend out the pan so that you can insert the interface connector into the connector panel
cutout.
16
2.
Attach the cover plate to the connector panel with the two screws you removed earlier.
3.
Reassemble the unit and verify functionality (see page 44).
DIMMs
Each DIMM (dual in-line memory module) is held in place by levers at each end of its
socket on the Fiery X3eTY2.
The memory capacity for the Fiery X3eTY2 is 1GB. The standard configuration is one
512MB DIMM installed in socket DIMM2. To upgrade, install another 512MB DIMM
in socket DIMM1.
Approved DIMMs are available from your authorized service support center.
TO
REPLACE OR UPGRADE A
1.
DIMM
To release a DIMM, push outward on the lever on each side of the DIMM (see Figure I).
DIMM
Lever
Socket notch
F IGURE I
Releasing a DIMM
2.
Slide the DIMM straight out of the socket to avoid damaging the DIMM or the socket, and
set the DIMM aside.
3.
To install a DIMM, insert it straight into the socket. Push the DIMM into the socket until
the levers snap into place.
The DIMM fits the socket only one way. The notch on the bottom of the DIMM should
line up with the notch in the socket.
Make sure that the levers close securely around the ends of the DIMM and that the
DIMM is fully seated in its socket. Avoid flexing the board while you firmly seat the
DIMM in its socket.
4.
To verify memory capacity, print a Configuration page to check the amount of memory
recorded. Due to CPU overhead, the memory amount recorded on the Configuration
page may be slightly less than the installed amount.
17
Battery
The battery on the Fiery X3eTY2 board is located at F4. To replace it, use a 3V
manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).
CAUTION: There is danger of explosion if the battery is replaced with an incorrect type.
Replace it only with the same type recommended by the manufacturer. Dispose of used
batteries according to the manufacturers instructions.
ACHTUNG:
Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz drfen
nur vom Hersteller empfohlene Batterien gleichen oder hnlichen Typs verwendet werden. Verbrauchte Batterien mssen
entsprechend den Anweisungen des Herstellers entsorgt werden.
ATTENTION:
Il y a risque dexplosion si la pile est remplace par un modle qui ne convient pas. Remplacez-la
uniquement par le modle recommand par le constructeur. Dbarrassez-vous des piles uses conformment aux instructions
du constructeur.
ADVARSEL!: Lithiumbatteri - Eksplosionsfare ved fejlagtig hndtering Udskiftning m kun ske med bat-teri af samme
fabrikat og type. Levr det brugte batteri tilbage til leverandren.
VAROITUS: Paristo voi rjht, los se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan
tyyppiin. Hvit Kytetty paristo valmistajan ohjeiden mukaisesti.
ADVARSEL:
Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av
apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
VARNING:
Explosionsfara vid felaktigt batteribyte. Anvnd samma batterityp eller en ekvivalent typ som rekommenderas
av apparat-tillverkaren. Kassera anvnt batteri enligt fabrikantens instruktion.
TO
REPLACE THE BATTERY
1.
Locate the battery on the Fiery X3eTY2.
2.
Carefully bend the clip that holds the battery.
Use caution when bending the clip; excessive force could cause the clip to lose its tension.
Battery
Socket
Clip
3.
Pull the battery out of its socket and release the clip.
4.
To insert a new battery, slide the battery into the socket under the clip, with the
positive (+) side facing up.
Make sure the clip holds the battery securely in the socket.
5.
Reassemble the Fiery X3eTY2 and verify functionality (see page 44).
The date and time of day are lost when the old battery is removed. For instructions on
entering Setup to program the system date and time, see Configuration and Setup on the
User Documentation CD.
18
Motherboard
This section describes how to remove and replace the motherboard. It also describes how
to verify functionality and update the system after a new motherboard installation.
Requirements for a new motherboard installation
To install a new motherboard, you need the following items:
USB 2.0 flash drive [not provided] with 32MB capacity (minimum) and a data
transfer LED. If the drive has a write-protection feature, make sure write-protection is
switched off.
Not all USB 2.0 flash drives have been validated for use with the Fiery X3eTY2. If the
one you are using does not work, try another brand.
Any PC [not provided] with:
Intel x86-compatible microprocessor
CD-ROM drive, built in or attached
Support for USB 2.0
(USB 1.1 may work, but it will be very slow.)
256MB of available memory
Keyboard (mouse input is not accepted by the software on the
USB Flash Installer CD)
New motherboard
Single-use dongle [provided with new motherboard]
Feature Activation Software CD
USB Flash Installer CD
19
Cautions for a new motherboard installation

If you are installing a new motherboard:
Transfer the DIMM(s) and CPU from the old motherboard. Spare motherboards ship
with replacement thermal compound for use when transferring the CPU.
Make sure the new motherboard solves the problem you are troubleshooting before
you update the system. Updating the system permanently customizes the new
motherboard so that it cannot be returned to inventory and cannot be installed in
another Fiery X3eTY2. If the new motherboard does not solve the problem, do not
update the motherboard. Return the new motherboard and unused single-use dongle
to inventory.
Do not reinstall system software. Reinstalling system software is not necessary when
installing a new motherboard and can result in an error if done before performing the
system update.
BIOS chips are not interchangeable. Do not transfer the BIOS chip from the old
motherboard onto the new motherboard. Doing so can damage the Fiery X3eTY2.
Do not install a new HDD at the same time that you install a new motherboard.
It is unlikely that both the HDD and the motherboard are defective; therefore, avoid
replacing both to solve one problem. If troubleshooting strategies (checking cables and
connections, and so forth) do not resolve the problem and you suspect either the
HDD or the motherboard is at fault, use the following order: replace the HDD; install
system software; verify the problem still exists; and then move on to other procedures,
such as replacing the motherboard. Otherwise, you may need to return the
Fiery X3eTY2.
Do update the system using the single-use dongle and the Feature Activation CD.
Removing the motherboard
Use the following procedure to remove the motherboard from the Fiery X3eTY2.
TO
REMOVE THE MOTHERBOARD
1.
Access and open the Fiery X3eTY2, as described on page 9.
2.
Remove the interface board from the extender card (see page 16).
Place the removed board on an antistatic surface.
20
3.
Disconnect the following cables from the motherboard (see Figure G on page 12):
N OTE : Note the cable routing before you cut any tie-wraps so that you can properly
arrange the cabling later with new tie-wraps. Tie-wraps are included in the motherboard
spare kit.
Power supply cable at motherboard J11

Power supply cable at motherboard J18
HDD cable at motherboard SATA1
Enclosed fan cable at motherboard FAN2
DIAG board ribbon cable at motherboard J2
Soft power button cables (two) at motherboard connector labeled Front Panel
Four wires left to right: red, black, red, yellow
SW
17 18
SW LED
J9 Front Panel
Edge of motherboard
4.
Remove the two screws that attach the rail to the pan. Remove the extender card from
the motherboard connector PCI1. Set aside the rail with the extender card attached, and
the two screws.
5.
Remove the five screws that secure the Fiery X3eTY2 motherboard to the pan.
Set aside the screws so that you can replace them later.
6.
Lift the edge of the motherboard opposite the connector panel to release the
motherboard from the pan. Gently lift the motherboard out of the pan, and place the
motherboard on a flat, anti-static surface.
Make sure the connectors on the motherboard clear the cutouts in the connector panel as
you remove the board. Make sure to note the position of the metal fingers on the USB
connectors so that you can re-position them later. Avoid handling contacts or using
excessive force.
7.
If you are replacing the motherboard with a new motherboard, remove the following
from the old motherboard:
DIMM(s) (see page 17)

CPU cooling assembly and CPU (see page 33)
21
Replacing the motherboard

Use the following procedure to install the motherboard in the Fiery X3eTY2 pan.
If you are replacing an old motherboard with a new motherboard, you will need to verify
functionality and update the system after installing the new motherboard.
TO
REPLACE THE MOTHERBOARD
1.
If you are installing a new motherboard, place the motherboard on an antistatic surface
with some padding. Then complete the following tasks:
Install the DIMM(s), CPU, and CPU assembly from the old motherboard onto the
new motherboard. For DIMM(s), see page 17; for the CPU and cooling assembly,
see page 32.
Do not transfer the BIOS chip from the old motherboard onto the new motherboard.
Doing so can cause the system to shut down due to incompatibility issues.
Remove the battery from the new motherboard (see page 18).
Set aside the battery so that you can replace it later.
Locate the jumper that is installed on the 3-pin jumper area JP1 on the motherboard.
JP1 is located between unused motherboard connectors PCI2 and PRI-IDE.
JP1
PCI2
Remove the jumper from pins 1 and 2, and install it on pins 2 and 3.
Pin 1
PRI-IDE
Edge of motherboard
Wait one full minute.

Remove the jumper from pins 2 and 3 on JP1, and install it back on pins 1 and 2.
Reinstall the battery.
2.
Angle the motherboard so that the connectors on the motherboard fit into the cutouts in
the connector panel of the pan, and gently slide the motherboard into the pan.
As you install it, be careful to avoid stressing the motherboard or the surrounding cables
in the pan. Make sure to reposition the metal fingers on the USB connectors.
3.
22
Align the mounting holes on the motherboard with the screw holes located in the base
of the pan.
4.
Install the five motherboard screws into the pan.
To prevent stress on the motherboard, partially tighten all the screws before completely
tightening any single screw.
5.
Connect the following cables from the motherboard (see Figure G on page 12):
Soft power button cables (two) at connector labeled Front Panel

Four wires left to right: red, black, red, yellow
SW
17 18
SW LED
J9 Front Panel
Edge of motherboard
The two 2-wire cables are labeled SW LED and SW. SW LED wires are red and black;
SW wires are red and yellow.
DIAG board ribbon cable at J2
Enclosed fan cable at FAN2
HDD cable at SATA1
Power supply cables at J11 and J18
6.
Install the extender card (with rail attached) into motherboard connector PCI1. Align
the rail onto the pan and install the two screws you removed earlier.
7.
Replace the interface board to Slot 2 (top slot) of the extender card (see page 16).
8.
Reassemble the Fiery X3eTY2 (see page 44).
If you have reinstalled the old motherboard in the Fiery X3eTY2, verify system
functionality (see Figure M on page 45).
If you have installed a new motherboard, enter Service Mode and verify the
functionality of the new motherboard (see page 24).
23
Verifying the functionality of a new motherboard installation

N OTE : Before proceeding with this section, make sure that you have all the required
components, as described on page 19.

After you install a new motherboard and reassemble the system, you must first verify all
functionality by using the single-use dongle to enter Service Mode. Be sure to verify the
motherboard functionality before updating the system; do not update the system
prematurely.
Entering Service Mode allows you to make sure that the new motherboard solves the
problem that you are troubleshooting. Service Mode is a temporary state that allows you
to test the motherboard, and is indicated on the DIAG LEDs by the 90 code. Service
Mode is exited automatically when you expend the single-use dongle to update the
system (see To update the system on page 30).
TO
ENTER
S ERVICE M ODE
AND VERIFY THE SYSTEM
N OTE : This procedure assumes you have installed a new motherboard and reassembled
the Fiery X3eTY2.

1.
Verify the following:
The Fiery X3eTY2 is reattached to the copier.

The service switches are set for normal operation (both away from the DIAG LEDs).
The Fiery X3eTY2 and copier are powered off.
2.
Unpack the single-use dongle included with the new motherboard and connect it to any
available USB port on the Fiery X3eTY2 (see Figure C on page 7).
3.
Power on the copier using its main power switch. Then power on the Fiery X3eTY2 by
moving the AC power switch on the connector panel to the ON position (|).
Wait several minutes for the copier and Fiery X3eTY2 to start up, and for the Controller
button to become active on the Control Panel LCD under MACHINE mode.
N OTE : During Service Mode, 90 appears on the DIAG LEDs.
24
4.
Print the Fiery X3eTY2 Test Page (see page 47).
5.
Connect the Fiery X3eTY2 to the network (see page 48), and have the site administrator
print a few test documents from a networked computer that will use the Fiery X3eTY2
(see Configuration and Setup on the User Documentation CD).
If the problem you are troubleshooting persists, or if you are unable to perform step 4
and step 5 above while in Service Mode, the new motherboard has not solved the
problem you are troubleshooting. If this is the case, do not update the system, and do not
attempt any other troubleshooting procedures yet (such as reinstalling system software or
replacing the HDD). Reinstall the old motherboard and return the new motherboard
with the unused single-use dongle to inventory. You may then perform additional service
and troubleshooting procedures.
If the Fiery X3eTY2 is able to print a Test Page and a print job sent over the network, you
may conclude that the new motherboard solves the problem you are troubleshooting.
6.
Shut down and power off the Fiery X3eTY2 (see page 8).
You may proceed to update the system.
25
Updating the system

N OTE : Before proceeding with this section, make sure that you have all the required
components, as described on page 19.

If you concluded in Service Mode that the new motherboard solves the problem you are
troubleshooting, you must update the system.
If you concluded in Service Mode that the new motherboard does not solve the problem
you are troubleshooting, do not update the system (described below), and do not attempt
any other troubleshooting procedures (such as reinstalling system software or replacing the
HDD). Reinstall the old motherboard and return the new motherboard with the unused
single-use dongle to inventory. You may then perform additional service and
troubleshooting procedures.
After the system is updated, the new motherboard fully replaces the old motherboard and
cannot be used in another system. The Fiery X3eTY2 remains enabled for optional
features such as Secure Erase.
To update the system, you must use a prepared flash drive. The procedures in this section
are:
To prepare a USB flash drive for system update
To update the system
26
TO
PREPARE A
USB
FLASH DRIVE FOR SYSTEM UPDATE
N OTE : Make sure the boot priority on your PC is set to boot first from the CD-ROM
drive.
To find out how to access/change the PCs BIOS configuration, see the documentation
that accompanies your PC. Typically, pressing a key during power up (such as F2 or DEL
or F8) will access the BIOS configuration screen.
1.
Power on the PC and as soon as the CD-ROM drive LED goes out, load the USB Flash
Installer CD into the CD-ROM drive.
If you load the CD too late, the PC boots as usual. In that case, restart the PC so that the
PC boots from the CD.
2.
Allow the PC to boot from the CD (several minutes, depending on your PC).
Troubleshooting tips: If the PC fails to display the Flash Drive Setup screen within 30
minutes, make sure that the PC boot priority is set to boot first from the CD-ROM
drive, and make sure that no devices are connected to the USB-A ports. If booting from
the CD still fails, try another PC. It could be that your PC is not compatible with the
boot program on the USB Flash Installer CD.
3.
Follow the USB Flash Installer screen prompts (see page 28). To respond to a prompt,
use only the keyboard; do not use the mouse.
Troubleshooting tips:
The USB Flash Installer CD may not work properly on some PCs. In such cases, the
Flash Drive Setup will complete, but the flash drive will fail to load system software on
the Fiery X3eTY2. If this happens, use a different PC in conjunction with the USB
Flash Installer CD to prepare the flash drive.
If the LED on the USB flash drive fails to light when you connect the flash drive to the
PC, do the following: power off the PC; remove and reinsert the USB flash drive into
the PC; verify that its LED turns on when the PC is turned on.
If an error message appears stating that there is not enough space available on the USB
flash drive, your flash drive capacity is insufficient. Obtain a flash drive with the proper
capacity (specified on page 19), and repeat the preparation process.
27
Screen prompt
1. Please plug in a USB flash drive, and
insert a valid product CD, and press OK.
What you need to do

The CD-ROM drive door may open and
close automatically during this procedure. If
it does not, manually open and close the
drive door when removing/inserting the
CD.
Connect a USB flash drive to a USB-A
port on the PC.
Remove the USB Flash Installer CD.
Insert the Feature Activation Software
CD and press Enter, then wait.
If the same screen prompt reappears,
just wait or press Enter again.
2. Found server installation CD/DVD
Wait for the next prompt.
3. Creating filesystem.
Please wait...
4. Language
[Menu lists available languages]
Use the up and down arrow keys to

highlight the desired language, and
press Enter.
5. Flash programming in progress...

Please wait...
6. Copying...
[Progress bar indicates %]
Wait as files are copied from the CD to

the USB flash drive. Wait for the
progress bar to reach 100% and the
next prompt to appear.
The flash drive is formatted in

preparation for the copying of files
from the Feature Activation Software
CD.
The wait usually takes 5-10 minutes,

but may take considerably longer
depending on your PC.
7. Unmounting flash drive...
Please wait...
28
Screen prompt
What you need to do
8. USB flash device is ready for

installation. The device can be
removed.
OK
Disconnect the flash drive from the

USB-A port. Press Enter.
9. Do you want to program more USB flash

drives?
Yes No
Select No unless you are preparing

more than one USB flash drive.
10. System will re-start.

Yes No
Select Yes.
11. Processing complete. Please remove CD.

Rebooting...
Remove the Feature Activation

Software CD.
The following prompt appears at the end of

a list of status messages:
4.
12. Please remove CD, close cdrom drive

and hit return.
If you have not removed the CD yet,

remove it now. Manually close the
CD-ROM drive and press Enter.
13. Shutdown complete
Allow the PC to boot to Windows.
Label the prepared USB flash drive with identifying information.
For example, copy onto a label tag (1) the product name and (2) Feature Activation
Software. The USB flash drive is now prepared and can be used to update the system.
29
TO
UPDATE THE SYSTEM
N OTE : This procedure assumes that the Fiery X3eTY2 is fully assembled, powered off,
verified (see page 24), and requires an update. It also assumes that the USB flash drive has
been properly prepared (see page 27).
1.
Make sure the single-use dongle is firmly attached to a USB port on the Fiery X3eTY2.
Make sure that no other dongles are attached to the Fiery X3eTY2.
2.
Attach the prepared USB flash drive to another USB port on the Fiery X3eTY2
(see Figure C on page 7).
N OTE : If the flash drive interferes with the attached dongle, reconnect the flash drive and
the dongle to the outer USB ports on the Fiery X3eTY2.
3.
Power on the Fiery X3eTY2 using its AC power switch.
4.
Wait several minutes while the system update files are transferred from the flash drive
to the Fiery X3eTY2.
The following status codes appear on the DIAG LEDs during the update process.
Code on DIAG LEDs
System status
00
Update process is starting.
01 or 02
Update is in progress.
F0
Update is successful.
FF
Update is complete.
After the DIAG LEDs reach FF, the Fiery X3eTY2 automatically shuts down.
N OTE : If any other code displays on the DIAG LEDs during the update process, refer to
System update error codes (on DIAG LEDs) on page 73.

5.
Move the AC power switch on the Fiery X3eTY2 to the OFF position (0), wait at least 30
seconds, and then remove the USB flash drive from the Fiery X3eTY2.
N OTE : Be sure to remove the USB flash drive from the Fiery X3eTY2. If the flash drive is
still attached, the Fiery X3eTY2 will fail to start up.
6.
7.
30
Wait until the Controller button becomes active on the copiers Control Panel LCD under
MACHINE mode, and the Fiery X3eTY2 start page is printed.
8.
Configure the date and time in Setup (see Configuration and Setup on the
User Documentation CD for details).
9.
Print a Configuration page to verify system settings and features (see page 47).
31

The CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before
removing the CPU from its socket, disconnect the CPU fan cable from the motherboard
and remove the cooling assembly from the CPU socket (see page 33). The CPU cooling
assembly consists of a fan, a clamp, a heatsink, and a bracket. Always replace both the
CPU and the cooling assembly when you decide to replace either.
N OTE : You should not need to remove the fan from the heatsink. A replacement cooling
assembly ships with the fan already attached. This procedure assumes you will use the
existing clamp even though a replacement cooling assembly ships with a clamp.
Clamp
Clamp lever (1 of 4)
Clamp crossbar (1 of 2)
Clamp hooks (2 of 4)
CPU fan
Heatsink
CPU
Bracket slots (2 of 4)
Bracket on Fiery X3eTY2
F IGURE J
Follow standard ESD precautions while handling the motherboard and all components.
32
TO
REMOVE THE
CPU
COOLING ASSEMBLY AND THE
CPU
1.
Remove the motherboard (see page 20).
2.
Let the cooling assembly cool before you touch it.
Both the cooling assembly and the CPU may be very hot.
3.
Disconnect the CPU fan cable from motherboard connector FAN1.
Several motherboard components are very close to the cooling assembly. Make sure not
to damage these components when removing or replacing the cooling assembly.
4.
Disconnect the clamp hooks from the two bracket slots closest to the DIMM slots.
To disconnect the clamp, press down on the clamp levers and pull the clamp crossbar
away from the bracket hooks.
DIMM side
FAN1 side
F IGURE K
5.
CPU cooling assembly orientation
Lift off the fan/heatsink and set it aside.
If the clamp is not interfering, let the clamps other two hooks (close to the FAN1 side)
remain inserted in the bracket slots. Not removing the clamp may better protect the tall
capacitors from inadvertent damage.
Use caution when lifting off the fan/heatsink. The thermal compound adhesive on the
bottom of the heatsink may damage the CPU if you remove the fan/heatsink too
forcefully.
33
6.
Remove the CPU using the CPU socket lever.
To release the CPU, flex the CPU socket lever away from the retention post, and then lift
the CPU socket lever all the way up to vertical.
Grasp the CPU by its edges and carefully lift it from its socket.
Arrow
CPU
CPU socket
Pin 1
Lever
Retention post
F IGURE L
34
Removing/replacing a CPU
TO
REPLACE THE
CPU
AND
CPU
COOLING ASSEMBLY
Several motherboard components are very close to the cooling assembly. Make sure not
to damage these components when removing or replacing the cooling assembly.
1.
Flex the CPU socket lever away from the retention post and lift the lever all the way up
to vertical.
2.
Insert the CPU into the socket.
Make sure you align the arrow indicating pin 1 on the CPU with pin 1 in the CPU
socket (see Figure L).
3.
Lower the CPU socket lever beneath the retention post to lock the CPU in place.
4.
Position the fan/heatsink over the CPU so that the fan cable is near the FAN1 connector.
N OTE : The cooling assembly includes a square piece of foil over the thermal compound
on the bottom of the heatsink. Do not attempt to remove the foil. It is part of the
assembly.
5.
Position the clamp over the CPU and thread the fan cable through the clamp.
6.
Insert the clamp hooks into the bracket hooks, two at a time. Start with the FAN1 side
and then do the DIMM side, in order to protect the tall capacitors from inadvertent
damage (see Figure K on page 33).
To insert the clamp hooks, press down on the clamp levers and guide the clamp crossbar
toward the bracket hooks.
7.
Connect the CPU fan cable to motherboard connector FAN1.
If you are installing a new CPU, secure the slack in the fan cable using a tie-wrap (if
necessary). The tie-wrap prevents the fan cable from interfering with the CPU fan.
Make sure the cable connector is securely connected to connector FAN1 on the
motherboard.
8.
Reassemble the Fiery X3eTY2 and verify its functionality (see page 45).
35
DIAG board
The DIAG board provides service switches for installing system software over the
network and DIAG LEDs arrayed as a 2-digit display. The DIAG board is attached to the
pan with four screws and is attached to the motherboard by a ribbon cable. To remove
and/or replace it, use the following procedures.
DIAG board (external view)
TO
REMOVE THE
DIAG
BOARD
C AUTION : Make sure you wear an ESD grounding wrist strap and follow standard
ESD (electrostatic discharge) precautions while handling Fiery X3eTY2 components.

1.
Shut down and open the Fiery X3eTY2 (see pages 8 and 10).
2.
Remove the CPU cooling assembly (not the CPU) (see page 33).
3.
Remove the DIAG board cable from the motherboard J2 connector.
Do not pull the wires of the cable. Pull the cable out by its connector.
4.
Remove the four screws that secure the DIAG board to the pan and remove the DIAG
board.
Set the screws aside so you can replace them later.

TO
REPLACE THE
DIAG
BOARD
C AUTION : Make sure you attach an ESD grounding wrist strap and follow standard
ESD (electrostatic discharge) precautions before handling Fiery X3eTY2 components.
36
1.
Position the DIAG board in the pan and secure the DIAG board to the pan with the screws
you removed earlier (see Figure B on page 5).
2.
Connect the DIAG board cable to the DIAG board J1 connector and to the motherboard J2
connector (see Figure G on page 12).
3.
Reinstall the CPU cooling assembly (see page 35).
4.
Enclosed fan
One enclosed fan is attached to the pan to cool the system. As an exhaust fan, the fan
blows air out of the system.
Rivet (1 of 4)
Enclosed fan to FAN2

blows air out of the system
TO
REPLACE ENCLOSED FAN
1.
Remove the Fiery X3eTY2 from the copier (see page 10).
2.
Note the orientation of the fan inside the pan. See the arrow that indicates the air flow
out of the vent.
Tip: The label side of the fan is the side that the air flows towards.
3.
Remove the rivets that secure the fan to the back of the pan and remove the fan.
You can place the flat stem of a screwdriver against the rivet from the inside of the pan lid
and then press to dislodge the rivet.
4.
Secure the new fan inside the pan using the rivets just removed. Make sure the new fan
is in the same orientation as the old fan (see step 2).
5.
Connect the fan cable to motherboard connector FAN2 (see Figure G on page 12).
6.
37
Soft power button

The soft power button assembly includes the soft power button, and the SW and SW
LED cables. For more information about the soft power button, see page 6.
TO
REMOVE THE SOFT POWER BUTTON ASSEMBLY
1.
Remove the Fiery X3eTY2 from the copier (see page 10).
2.
Remove the soft power button cables (SW and SW LED) from J9 on the motherboard.
3.
Use needlenose pliers to pinch the beveled sides of the button casing, and push the
button assembly out through the cutout in the pan.
Carefully pull the soft power cables, one pair at a time, through the cutout.
Cutout
Pinch beveled sides to unlock button from pan.
TO
REPLACE THE SOFT POWER BUTTON ASSEMBLY
1.
Carefully insert the soft power button cables through the cutout in the pan.
Insert the cables, one pair at a time, through the cutout.

2.
Push the button assembly firmly into the cutout until the assembly is locked in place.
Make sure that the beveled sides of the button casing are completely secured to the inside
of the pan.
3.
Connect the soft power button cables to the correct pins on J9:
SW LED cablepins 2 and 4

SW cablepins 6 and 8
Align the triangle on each cable connector with the correct pin as shown in the following
figure.
SW LED
4.
38
SW
J9 on the motherboard
18
17
Reassemble the Fiery X3eTY2 and verify its functionality (see page 44).
Power supply
The power supply in the pan is dedicated to the Fiery X3eTY2. It supplies power to the
motherboard, the AC power switch, and the HDD. To remove or replace the power
supply, use the following procedures.
Pan screw (1 of 2)
Pan
Back panel
External screw
(1 of 3)
39
TO
REMOVE THE POWER SUPPLY
1.
Remove the Fiery X3eTY2 from the copier, (see page 10).
2.
Disconnect the power cables:
Power cable from motherboard connector J18

White and Black power cable from the AC power switch
SATA power cable to HDD
Power cable to motherboard connector J11
TO
3.
Note the zip ties and how the cables are draped in the pan, and then cut the 4 zip ties
that are attached to the pan.
4.
Disconnect the power supply from the pan and back panel (two pan screws and three
external screws). Lift out the power supply.
REPLACE THE POWER SUPPLY
1.
Insert the power supply into the pan and install the two pan screws and three external
screws.
2.
Use zip ties to drape the cables and secure them to the pan.
3.
Connect the power cables (see Figure G on page 12):
SATA power cable to HDD

White and Black power cables to the AC power switch
4.
40
Hard disk drive

The factory-installed hard disk drive (HDD) is formatted and loaded with all
Fiery X3eTY2 software, including operating software, system software, network drivers,
and printer fonts.
If the HDD is replaced, you must install the system software on the new HDD. If you
are replacing the HDD, you need the following:
The appropriate system software on DVD
The latest version of user software (for networked computers that will be printing to
the Fiery X3eTY2)
Before you replace the HDD, if possible, print the following from the Controller menu:
Configuration pagerecords the customers current Setup configuration (custom
settings will be lost when you install system software).
Font Listdetails what fonts are resident on the Fiery X3eTY2. Along with the fonts
that are provided on the System Software CD, the customer may have installed
additional fonts that will be deleted when system software is installed.
For information about installing system software see page 50.
Proper handling
Handle the HDD with care:
Use proper ESD practices when grounding yourself and the Fiery X3eTY2.
Keep magnets and magnetic-sensitive objects away from the HDD.
Do not remove the screws on top of the HDD. Loosening these screws voids the
warranty.
Never drop, jar, or bump the HDD.
Handle the HDD by its sides and avoid touching the printed circuit board.
Allow the HDD to reach room temperature before installation.
HDD problems may be a result of the following:
Loose or faulty connection
Faulty HDD
Before you decide that the HDD must be replaced, make sure that the connectors on the
HDD and on the motherboard are intact, properly aligned, and firmly connected. If the
pins are bent, gently straighten them with a pair of needlenose pliers.
41
TO
REMOVE THE
HDD
Power supply
Motherboard
SATA1 connector
HDD

1.
Remove the Fiery X3eTY2 from the copier, (see page 10).
2.
Disconnect the SATA power cable and the HDD cable from the HDD.
3.
Remove the four screws from the outside of the pan that secure the HDD. Lift out the
HDD.
Hold the HDD as you remove the last screw. Set the screws aside so you can replace them
later.
4.
Place the HDD in an antistatic bag.
Do not touch the drive with magnetic objects, such as a magnetic screwdrivers. Do not
place items near the HDD that are sensitive to magnets, such as credit cards and
employee ID cards (see Proper handling on page 41).
42
TO
REPLACE THE
HDD
C AUTION : Make sure you attach an ESD grounding wrist strap and follow standard
ESD precautions before handling Fiery X3eTY2 components.

1.
Handle the HDD with care.
Do not touch it with magnetic objects or place any objects near it that are sensitive to
magnets (see Proper handling on page 41).
2.
Secure the HDD to the pan using the four screws you removed earlier (see page 5).
3.
Firmly connect the HDD cable and the SATA power cable to the HDD.
N OTE : DO NOT USE THE 4-PIN POWER CABLE.
HDD
DO NOT USE 4-PIN

CONNECTOR, IF PRESENT
4.

N OTE : If you replaced the HDD, you must install system software according to the
procedure in System software on page 50. A spare HDD is shipped without system
software.
43

To complete any service procedures performed on the Fiery X3eTY2, reassemble the
Fiery X3eTY2, reattach it to the copier, and verify that it is working properly. To verify
the installation, check the external connections of the Fiery X3eTY2 to the copier and
then to the network and/or USB port.
TO
REASSEMBLE AND VERIFY THE
F IERY X3 E TY2
1.
Reseat any cables, devices, DIMMs, or other parts of the Fiery X3eTY2 assembly that you
may have loosened or removed during inspection or service (see Checking connections
on page 12).
2.
Reattach the Fiery X3eTY2 to the copier.
For detailed information, see the installation instructions that accompany the copier (not
included in this service guide).
3.
If you installed a new HDD, install system software according to the procedure in
System software on page 50.
A spare HDD is shipped without system software.

4.
Make sure the service switches are set for normal operation (both away from the DIAG
LEDs). If necessary, shut down the Fiery X3eTY2 and flip their position (you do not have
to unplug the Fiery X3eTY2 or the copier).
5.
Make sure there are no USB flash drives attached to the Fiery X3eTY2.
If a flash drive is attached, the Fiery X3eTY2 will fail to start up.
6.
Wait several minutes for the copier and Fiery X3eTY2 to start up, and for the Controller
button to become active on the Control Panel LCD under MACHINE mode.
N OTE : After power up, check the airflow of the Fiery X3eTY2 fan to make sure air is
blowing out.
44
7.
Before you leave the customer site, verify Fiery X3eTY2 operation as described in the
following flow diagram.
Print test pages

(see page 46).
N OTE : If the Fiery X3eTY2 does not turn on
within a few seconds, press the soft power

button on the connector panel.
Connect the Fiery X3eTY2 to the

network and verify (see page 48).
Check the Setup options

(see Configuration and Setup).
F IGURE M
Steps to verify the Fiery X3eTY2
45

The Control Panel allows you to print special pages that are included in the
Fiery X3eTY2 system software. These pages reside on the Fiery X3eTY2 HDD and
include the Test Page, Configuration page, and Font List.
Printing the Configuration page

The Configuration page lists all the settings in effect from the current Setup. After you
have finished running Setup, print a Configuration page to confirm your settings.
Before you perform any service procedure, print the Fiery X3eTY2 Configuration page
(if possible) so that you are prepared to return the settings to their former configurations,
if necessary.
After the connection to the network is made, the site administrator can customize Setup
options according to the network and user environment. Using the Configuration page as
a guide can help speed up this process. For more information, see Configuration and Setup
on the User Documentation CD.
Printing the Test Page

Before connecting the Fiery X3eTY2 to the network, print the Test Page. The Test Page is
a file that resides in the Fiery X3eTY2. Output verifies that the Fiery X3eTY2 is
functional and connected properly to the copier.
46
TO
PRINT
F IERY X3 E TY2
PAGES FROM THE
C ONTROL P ANEL
1.
Press the MACHINE button on the Control Panel LCD.
2.
Press the Controller button.
This step assumes that both the copier and Fiery X3eTY2 are powered on and warmed
up. The Controller button is inactive until the Fiery X3eTY2 is ready.
3.
Press Print Pages.
4.
Press the button for the page you want to print.
5.
If you printed the Test Page, examine the output.
If the Test Page prints, you know the Fiery X3eTY2 print engine is functional and the
connection between the Fiery X3eTY2 and the copier is operating properly. When you
examine the PS Test Page, consider the following:
All swatches should be visible, even though they may be very faint in the lowest ranges.
Swatches should show uniform gradation as the tone lightens.
Poor image quality may indicate a need to calibrate the system or service the copier.
6.
If you printed the Configuration page, post the page near the server for quick reference.
Users may need the information on this page.

If the Fiery X3eTY2 is not connected to the network yet, see page 48 for information
about connecting and verifying the Fiery X3eTY2 connection to the network.
47

The Fiery X3eTY2 provides twisted pair connectivity to an Ethernet network. This
section describes how to connect the Fiery X3eTY2 to the network and then print a few
test documents in order to verify the connection.
Depending on your network speed, the following unshielded twisted pair (UTP)
network cables are supported:
For 10BaseT, Category 3 or higher
For 100BaseTX, Category 5 or higher (4-pair/8-wire, short-length)
For 1000BaseT, Category 5e or higher (4-pair/8-wire, short-length)
N OTE : If the copier is 230V, use a shielded network cable.
The network cable connects to the LAN port on the connector panel of the
Fiery X3eTY2 (see Figure N).
Service switches
USB Type A ports (3)
Any port can connect
to a USB flash drive for
system software
installation.
Top view
LAN port for
10/100/1000BaseT
twisted pair Ethernet
F IGURE N
48
Network connectors and service switches
TO
CONNECT A TWISTED PAIR CABLE TO THE
F IERY X3 E TY2
1.
Shut down and power off the Fiery X3eTY2 (see page 8).
2.
Connect the network cable to the LAN port on the connector panel of the Fiery X3eTY2.
3.
Configure Setup options.
It is the site administrators responsibility to configure Setup according to the network

and user environment. Default settings in Setup may be adequate although they may not
be optimal for the users environment. For Setup information, refer the site administrator
to Configuration and Setup on the User Documentation CD.
4.
After configuring Setup options, verify the network connection.
After the network connection is made and the Fiery X3eTY2 has the correct Setup
configuration and is Idle, the Fiery X3eTY2 should be available on the network.
The site administrator should perform any additional network Setup, verify the network
connection, verify that the Fiery X3eTY2 appears in the list of printers, and print a few
test documents from a networked computer that will use the Fiery X3eTY2. For more
information, see Configuration and Setup on the User Documentation CD.
49
System software
System software
The Fiery X3eTY2 system software is installed on the HDD at the factory. You must
install system software if a more recent version is required, if you replace the HDD, or if
you discover problems with the current system. To upgrade to a newer version of system
software, you may install all system software over the network port (see below) or use a
USB flash drive (see page 56).
System software installation reminders

Keep in mind the following when installing system software:
FontsInstalling system software deletes all fonts that the customer has installed on
the Fiery X3eTY2. Only resident fonts will be restored during system software
installation. Command WorkStation can be used to reinstall additional fonts.
To determine which additional fonts were downloaded to the Fiery X3eTY2, print the
Fonts List before you format the HDD and again after you complete the system
software installation. Any fonts not listed after installation must be reinstalled. For
more information on managing fonts, see Command WorkStation Help.
LanguageScreens for installing system software are always displayed in English,
even if the print engine is configured for another language.
CompatibilityThe latest user software must be installed on all computers that print
to the Fiery X3eTY2. Using incompatible versions of the system and user software may
result in system problems.
50
System software
Installing system software over the network port

The System Software DVD contains the system software and Fiery System Software
Installer. To install system software using the network port on the Fiery X3eTY2, you
need the following:
Ethernet cross-over cable (4-pair/8-wire, short-length)
For 100BaseTXCategory 5 or higher
For 1000BaseTOne Category 5e or higher
Windows XP/2000 computer with:
A DVD-ROM drive, built in or attached
Support for 100BaseTX or 1000BaseT
5GB free disk space on the hard disk drive
512MB minimum memory capacity
TO
INSTALL SYSTEM SOFTWARE OVER THE NETWORK PORT
1.
Shut down and power off the Fiery X3eTY2 and copier (see page 8).
2.
Disconnect all cables and devices from the Fiery X3eTY2 connector panel.
3.
Connect an Ethernet cross-over cable to the network port and to a Windows XP/2000 PC.
Tip: To identify a cross-over cable, compare the wire sequences on the connector ends of
the cable. A cross-over cable has a different wire sequence on each end. A straightthrough cable has identical wiring on both ends.
Ethernet cross-over cable
Network port
Windows 2000/XP PC
F IGURE O
4.
Creating an isolated Ethernet network using a cross-over cable
Power on the PC and insert the System Software DVD into the PC DVD-ROM drive.
51
System software
5.
Navigate to the DVD-ROM drive, and copy the entire contents of the System Software DVD
to the hard drive of the PC.
6.
Open the folder containing the copied files, and double-click Langsel.exe. Select the
language that you want to install, and click the Select button.
7.
Double-click Fieryinstaller.exe to start the installer.

N OTE : If you receive an error message regarding the install.ini file, you have not made the
required language selection. Click OK to dismiss the error message, click Cancel to
cancel the installer, and select the language as described in step 6. Then double-click
Fieryinstaller.exe to start the installer.
8.
Click next at the Welcome screen. Read the Software License Agreement and click the I
Agree checkbox if you wish to continue the installation process, and then click Next.
9.
At the Connection Type screen, make sure Ethernet is selected. Click Next to advance to
the Confirmation screen.
10.
Flip the Fiery X3eTY2 service switches to the ON position.
Service switches
Flip the service switches to the ON position (see page 7).
F IGURE P
Fiery X3eTY2 service switches
After you finish installing system software, make sure to flip the service switches back to
the normal position (away from ON).
11.
Power on the Fiery X3eTY2 using its dedicated AC power switch and wait approximately
15 seconds for the DIAG LEDs to reach FF.
To avoid confusion, ignore the text and graphics on this Confirmation screen. The
procedure on this screen may not depict Fiery X3eTY2 hardware.
N OTE : If the Fiery X3eTY2 does not turn on within a few seconds, press the soft power

12.
52
Click Next on the PC screen.
System software
13.
At the Installation screen, click Next to begin installation. Wait while the files are
copied and installed.
The progress is slow at first. For most computers, expect to wait approximately 35
minutes to completedo not cancel.
If you do click CancelClick Finish, and then power off the Fiery X3eTY2 using its
dedicated AC power switch, wait 10 seconds, and then repeat this procedure from the
beginning. If the installation terminates abnormally, you may need to reboot the PC also.
To avoid confusion, ignore the text and graphics on the cancel screen.
14.
Wait until the installation of file 12 of 12 is complete (see Figure Q). When the file
indicator at the right end of the progress bar reaches 0KB, click Finish.
N OTE : To avoid confusion, ignore the text and graphics on the screen that appears after
you click Finish. This screen may not depict Fiery X3eTY2 hardware.
When this file

indicator reaches
0KB, click Finish.
F IGURE Q
Installer status when file 12 of 12 is complete
15.
Remove the System Software DVD from the PC.
16.
Power off the Fiery X3eTY2 using its dedicated AC power switch.
17.
Flip the service switches to the normal position (away from ON).
53
System software
18.
Disconnect the cross-over cable from the LAN port and the Windows XP/2000 PC.
LAN port
Windows 2000/XP PC
Ethernet cross-over cable
F IGURE R
Dismantling the isolated Ethernet network
19.
Click Finish on the PC screen.
20.
Reconnect all cables that you removed earlier to the Fiery X3eTY2 connector panel.
21.
N OTE : If the Fiery X3eTY2 does not turn on within a few minutes, press the Soft power

22.
Wait approximately 60 minutes while the system software installation completes.
When the installation is complete, the Controller button becomes active on the copiers
Control Panel LCD under MACHINE mode, and the Fiery X3eTY2 start page is
printed.
23.
If needed, press the MACHINE button. Press the Controller button, and then press Setup.
You are prompted to enter the Administrator password for the Fiery X3eTY2.
24.
Press the blank field next to Password, and use the LCD keyboard to enter Fiery.1, the
default Administrator password for the Fiery X3eTY2. Press OK, and press OK again to log
on as the Administrator.
N OTE : Enter Fiery.1 exactly. The password is case-sensitive; for example, fiery.1 will not
work.
54
System software
25.
Reenter the customers settings from the Configuration page that you printed earlier.
Enter settings for Server Setup, Network Setup 1/2, and Network Setup 2/2, in that
order. Ignore the settings not included on the Configuration page if it is more
appropriate for the site administrator to set them. For more information, see
Configuration and Setup on the User Documentation CD.
26.
After all setup options are configured, press OK. Then press the Apply, Reboot button.
The Fiery X3eTY2 reboots with the updated setup options.

27.
If you have been given any patches (system update files) for the version of system
software you have just installed, install the patches now. See the instructions provided
with each patch.
55
System software
Installing system software using a USB flash drive

To install system software using a USB flash drive attached to the Fiery X3eTY2, you
need the following items:
USB 2.0 flash drive [not provided] with 5GB capacity (minimum) and a data transfer
LED. If the drive has a write-protection feature, make sure write-protection is switched
off.
Not all USB 2.0 flash drives have been validated for use with the Fiery X3eTY2. If the
one you are using does not work, try another brand.
Any PC [not provided] with:
Intel x86-compatible microprocessor
DVD-ROM drive, built in or attached
Support for USB 2.0
(USB 1.1 may work, but it will be very slow.)
256MB of available memory
Keyboard (mouse input is not accepted by the software on the
USB Flash Installer CD)
System Software DVD
USB Flash Installer CD
To install system software using a USB 2.0 flash drive, you must use a prepared flash
drive. The procedures in this section are:
To prepare a USB flash drive for system software installation
To install system software using a prepared USB flash drive
56
System software
TO
PREPARE A
USB
FLASH DRIVE FOR SYSTEM SOFTWARE INSTALLATION
N OTE : Make sure the boot priority on your PC is set to boot first from the DVD-ROM
drive.
To find out how to access/change the PCs BIOS configuration, see the documentation
that accompanies your PC. Typically, pressing a key during power up (such as F2 or DEL
or F8) will access the BIOS configuration screen.
1.
Power on the PC and as soon as the DVD-ROM drive LED goes out, load the USB Flash
Installer CD into the PCs DVD-ROM drive.
If you load the CD too late, the PC boots as usual. In that case, restart the PC so that the
PC boots from the CD.
2.
Allow the PC to boot from the CD (several minutes, depending on your PC).
Troubleshooting tips: If the PC fails to display the Flash Drive Setup screen within 30
minutes, make sure that the PC boot priority is set to boot first from the DVD-ROM
drive, and make sure that no devices are connected to the USB-A ports. If booting from
the CD still fails, try another PC. It could be that your PC is not compatible with the
boot program on the USB Flash Installer CD.
3.
Follow the USB Flash Installer screen prompts (see page 58). To respond to a prompt,
use only the keyboard; do not use the mouse.
Troubleshooting tips:
The USB Flash Installer CD may not work properly on some PCs. In such cases, the
Flash Drive Setup will complete, but the flash drive will fail to load system software on
the Fiery X3eTY2. If this happens, use a different PC in conjunction with the USB
Flash Installer CD to prepare the flash drive.
If the LED on the USB flash drive fails to light when you connect the flash drive to the
PC, do the following: power off the PC; remove and reinsert the USB flash drive into
the PC; verify that its LED turns on when the PC is turned on.
If an error message appears stating that there is not enough space available on the USB
flash drive, your flash drive capacity is insufficient. Obtain a flash drive that has the
proper capacity (specified on page 56), and repeat the preparation process.
57
System software
Screen prompt
1. Please plug in a USB flash drive, and
insert a valid product CD, and press OK.
What you need to do

The DVD-ROM drive door may open and
close automatically during this procedure. If
it does not, manually open and close the
drive door when removing/inserting the
CD.
Connect a USB flash drive to a USB-A
port on the PC.
Remove the USB Flash Installer CD.
Insert the System Software DVD and
press Enter; then wait.
If the same screen prompt reappears,
just wait or press Enter again.
2. Creating filesystem.
Please wait...
3. Total Number of CD: x

Continue with flash drive setup?
Yes No
Select Yes.
4. Flash programming in progress...

Please wait...
5. Copying [filename]...
[Progress bar indicates %]
Wait as files are copied from the DVD

to the USB flash drive. Wait for the
progress bar to reach 100% and the
next prompt to appear.
The flash drive is formatted in

preparation for the copying of files
from the System Software DVD.
The wait usually takes 5-10 minutes,

but may take considerably longer
depending on your PC.
6. Unmounting flash drive...
Please wait...
7. USB flash device is ready for

installation. The device can be safely
removed.
OK
Disconnect the flash drive from the

USB-A port. Press Enter.
8. Do you want to program more USB flash

drives?
Yes No
Select No unless you are preparing

more than one USB flash drive.
9. System will re-start.

Yes No
Select Yes.
10. Processing complete. Please remove CD.

Rebooting...
58
Remove the System Software DVD.
System software
Screen prompt
What you need to do
The following prompt appears at the end of

a list of status messages:
4.
11. Please remove CD, close cdrom drive

and hit return.
If you have not removed the DVD yet,

remove it now. Manually close the
DVD-ROM drive and press Enter.
12. Shutdown complete
Allow the PC to boot to Windows.
Label the prepared USB flash drive with identifying information.
For example, copy onto a label tag (1) the product name and (2) the system software
version number that you find printed on the System Software DVD label. The USB flash
drive is now prepared and can be used to install system software on the Fiery X3eTY2.
59
System software
TO
INSTALL SYSTEM SOFTWARE USING A PREPARED
USB
FLASH DRIVE
1.
If your USB flash drive is not yet prepared, follow the procedure on page 57.
2.
Power off the Fiery X3eTY2 and copier (see page 8).
3.
Make sure nothing is connected to any USB-A connector on the Fiery X3eTY2.
4.
Attach the prepared USB flash drive to a USB Type A connector on the Fiery X3eTY2.
If dust covers are attached to the USB Type A connectors, remove one dust cover using
needle-nose pliers.
N OTE : DO NOT move the service switches to the service position. Leave the switches in
the position for normal operation.

5.
Power on the Fiery X3eTY2 using its AC power switch.
6.
Wait several minutes while the files are transferred (usually between 6 and 20 minutes,
depending on the size of the system software).
After sporadic activity, the DIAG LEDs increment from 00, increasing one hexadecimal
number every 30 seconds until done. The flash drive LED shows sporadic activity
throughout the transfer.
When the installation is complete, the flash drive LED goes off and stays off; the DIAG
LEDs show FF and stay at FF.
7.
Power off the Fiery X3eTY2 using its AC power switch, wait at least 30 seconds, and then
remove the USB flash drive from the Fiery X3eTY2.
N OTE : Be sure to remove the USB flash drive from the Fiery X3eTY2. If the flash drive is
still attached, the Fiery X3eTY2 will fail to start up.
8.
N OTE : If the Fiery X3eTY2 does not turn on within a few minutes, press the Soft power
60
System software
9.
Wait approximately 60 minutes while the system software installation completes.
When the installation is complete, the Controller button becomes active on the copiers
Control Panel LCD under MACHINE mode, and the Fiery X3eTY2 start page is
printed.
10.
If needed, press the MACHINE button. Press the Controller button, and then press Setup.
You are prompted to enter the Administrator password for the Fiery X3eTY2.
11.
Press the blank field next to Password, and use the LCD keyboard to enter Fiery.1, the
default Administrator password for the Fiery X3eTY2. Press OK, and press OK again to log
on as the Administrator.
N OTE : Enter Fiery.1 exactly. The password is case-sensitive; for example, fiery.1 will not
work.
12.
Reenter the customers settings from the Configuration page that you printed earlier.
Enter settings for Server Setup, Network Setup 1/2, and Network Setup 2/2, in that
order. Ignore the settings not included on the Configuration page if it is more
appropriate for the site administrator to set them. For more information, see
Configuration and Setup on the User Documentation CD.
13.
After all setup options are configured, press OK. Then press the Apply, Reboot button.
The Fiery X3eTY2 reboots with the updated setup options.

14.
If you have been given any patches (system update files) for the version of system
software you have just installed, install the patches now. See the instructions provided
with each patch.
61
Specifications
Specifications
The Fiery X3eTY2 has or makes use of the following features.
Hardware features
2.8 GHz Intel Celeron CPU
512MB in one DIMM, upgradeable to 1GB with additional 512MB DIMM
Hard disk drive (HDD)
USB-A port for installing system software
10BaseT/100BaseTX/1000BaseT network port for network printing
Battery3V manganese dioxide lithium coin cell (Panasonic CR2032 or equivalent)
Dedicated power supply
Dedicated AC power switch
Soft power button/green LED
Networking and connectivity

The Fiery X3eTY2 has the following networking features:
Supports AppleTalk, TCP/IP, and IPX protocols simultaneously
RJ-45 port for twisted pair (10BaseT/100BaseTX/1000BaseT) network connection
N OTE : The latest user software must be installed onto all computers that print to the
Fiery X3eTY2. Using incompatible versions of the system and user software may result in
system problems. For more information, see the user documentation.
62
Specifications
Safety and emissions compliance

The Fiery X3eTY2 has been certified to meet or surpass the following standards:
Safety approvals
EMC approvals
EN60950-1 (TUV GS-Mark)
FCC Class B
UL 60950-1:2003, CAN/CSA-C22.2,
ICES003 Class B
No. 60950-1-03
VCCI Class B
CB scheme IEC 60950-1:2001
EN55022 Class B
NEMKO
EN55024
TUV-EMC
AS/NZS CISPR 22 Class B
AS/NZS 4252.1:1995
63

The following sections identify the sources of common problems that may occur with the
Fiery X3eTY2 and suggests ways of correcting them.
These sections do not attempt to provide troubleshooting information for attached
computers such as PCs, for the copier, or for extensive networks. Refer problems in these
areas to the appropriate service departments and site administrators.
The troubleshooting process is designed to eliminate the most obvious causes of failure
before progressing to more complex issues. Where problems occur on page 64 gives an
overview of the Fiery X3eTY2 components and indicates areas most likely to require
troubleshooting.
Try a phone check before you go to the customer site.
Before you go to the customer site on page 66 suggests areas you should check before
making a service call to the customer site. With a phone call, you can find out if the
problem is a simple operating failure or a failure caused by a network or configuration
change. You can ask the customer to check for loose cables on the back of the copier
and loose connections at a power strip or outlet.
Check for obvious causes of problems.
Check network connections.
Preliminary on-site checkout on page 67 takes you through the initial visual checks
you should make when you arrive at the customer site.
Checking the network on page 83 provides guidelines for checking the network
connections between the copier and the computers to which it is connected, as well as
information on several printing problems.
Where problems occur

The Fiery X3eTY2 is a built-in print server for the copier, and it is generally part of a
configuration like the one shown in Figure S. Problems may occur in one of the
following areas:
The Fiery X3eTY2 or the copier
The interface between the Fiery X3eTY2 and the copier
The interface between the Fiery X3eTY2 and computers that print to it
64
External devices
Fiery X3eTY2 Assembly
PC
Copier
Board
Networked
computers
Network
interface
PC
USB
interface
PCI/Memory
Controller
CPU
SATA HDD
RTC/
PCI-ISA
Memory
Copier
Interface
Print
Copier
Power supply
Power supply
Battery
Power
switch
+5VDC
PCI Bus
F IGURE S
Fiery X3eTY2 functional diagram
65
Before you go to the customer site

Before you make a service call to a customer site, talk to the customer on the phone, and
check the following items:
1.
Does the copier work?
If the copier works, but the user cannot print the Fiery X3eTY2 Test Page, a service call is
probably required.
2.
Is the failure caused by a simple operating problem?
Is there a printing problem?

Does the Fiery X3eTY2 Test Page fail to print?
Does the Fiery X3eTY2 fail to respond to a print command?
Does printing seem to take a long time?
Is print quality poor?
Does the Fiery X3eTY2 fail to appear in the list of printers?
If the answer to any of these questions is yes, refer the customer to Configuration and
Setup on the User Documentation CD or Command WorkStation Help.
If the customer has followed the suggested corrective actions and has failed to solve the
problem, be prepared to make a service call. Keep a log of the failures the customer has
observed.
3.
Has the customer made any network changes?
If network changes have occurred, request that the customers site administrator verify
the Fiery X3eTY2 network requirements.
4.
Is the user having printing problems with a particular image file?
If there are problems with files from particular applications, the user may be more
successful using different print settings.
If your telephone call fails to solve the problem, proceed to the next phase, the
preliminary on-site checkout.
66
Preliminary on-site checkout

Your goal in the preliminary on-site checkout is to eliminate obvious problems, such as
loose or missing cables and connectors.
Before you remove the Fiery X3eTY2:
Make sure the external cables are connected properly.
Make sure the Fiery X3eTY2 power cable is plugged into an electrical outlet.
Make sure the Fiery X3eTY2 is properly connected to the copier and that the copier is
powered on.
If all the connectors are in place and the problem still exists when the copier is powered
on, proceed to the next phase of troubleshooting.
N OTE : For convenience, the procedure To check internal connections on page 13 is
repeated here under Troubleshooting.

See other documentation for guidelines when disassembling, checking, and reassembling
the copier.
The most common causes of hardware problems are faulty or loose connections. Before
you decide to replace any parts of the Fiery X3eTY2, make sure to verify all cables and
connections. If you have verified external connections, check the internal connections.
67
12
HDD
2
12b
12c
1
3a
3b
9
4
13
5
12a
6
12d
10
7
8
14
11
Key to components, cabling, and
motherboard labels
10. Soft power button cables to J9 Front Panel

connector:
N OTE : Connectors that are not
described are not used.

2. HDD, cable to SATA1
SW
3. DIMM slots:
a) DIMM2 for standard DIMM
b) DIMM1 for optional DIMM
17 18
SW LED
J9 Front Panel
Edge of motherboard
4. Battery in battery socket F4
5. CPU cooling assembly to FAN1
11. AC power switch (upper two leads):
6. Interface board Extender Card in PCI1
White
Black
7. LAN port
8. USB Type A ports (3) in USB
9. Enclosed fan cable to motherboard
FAN2
F IGURE T
68
Cable diagram
12. Power supply:

a) to AC power switch
b) to HDD
c) to J18
d) to J11
13. BIOS chip
14. DIAG board ribbon cable at J1 to
motherboard J2
15. NOT SHOWN:
Extender card
Interface board
Service switches
TO
CHECK INTERNAL CONNECTIONS

1.
Make sure that all Fiery X3eTY2 cables, devices, and DIMMs are present, intact, properly
aligned, and well seated in their connectors.
2.
Specifically check the following for proper installation in the pan: power supply, HDD,
enclosed fan, motherboard, motherboard components (see page 14).
3.
Specifically check motherboard cable and component connections:

Motherboard silk-screened label Component or cable
DIMM1; DIMM2
Socket for upgrade option; Socket for standard DIMM
U15
PLCC32 socket for BIOS chip
SATA1
HDD cable from HDD SATA data connector
FAN2
Enclosed fan with attached cable

N OTE : Airflow is out.
[on CPU, no label visible]
FAN1
CPU cooling assembly fan with attached cable
PCI1
Extender card for interface board
J18
F4
Battery (see Specifications on page 62)
Front Panel [see footnote]
Soft power button with two attached cables (2 wires each):

SW LED wires are red and black
SW wires are red and yellow
SW LED
SW
J9 Front Panel
J11
J2
Ribbon cable to DIAG board at J1
N OTE : Front Panel is silk-screened in two places on the motherboard; refer only to the label that
appears at J9, on the edge of the board in very small text.

4.
5.
Specifically check all other power supply cable connections in the pan:
Location
Component or cable
AC power switch, 4 lead, 2x2
Power supply with attached cable, split to two wires:

HDD
Power supply with attached SATA power cable
After you verify connections, if one or more Fiery X3eTY2 components is still not
receiving power, check the copier and its internal interface to the Fiery X3eTY2 (for
information, see the documentation that accompanies the copier).
69
Symptoms and solutions

Look in these charts for the various problems and possible actions. To learn possible
causes and solutions for a specific error condition, find the symptom in the charts and
perform the appropriate suggested actions in the order listed in the numbered steps.
Verify functionality after each numbered step. Proceed to the next numbered step only if
the problem persists. For example, in the steps:
1. Check and reseat the interface cable between the Fiery X3eTY2 and the copier.
2. Replace the interface cable.
Perform step 1, and then verify functionality. If the problem is gone, do not perform
step 2.
T ABLE A
Fiery X3eTY2 error conditions
Symptom
Possible cause
Suggested action
Startup
One of the following:
Both the copier power
switch and Fiery X3eTY2
Faulty cable
power switch are in the
connections
On position, but the
Fiery X3eTY2 is
Fiery X3eTY2 does not
stalled in an incorrect
start up
power state
1. Check again all cables and connections. Make sure that the copier is
connected to a power source.
2. Power off/on the copier.
3. Power off/on the Fiery X3eTY2 using the Fiery X3eTY2 power switch.
4. Firmly press the Fiery X3eTY2 Soft power button once for two seconds and
then release.
If the problem persists, contact your authorized service/support provider.
Fiery X3eTY2 starts up

and then shuts down

Copier is powered off
Fiery X3eTY2 is
powered off
2. Check and reseat the interface cable between the Fiery X3eTY2 and the
copier.
Faulty connection
between
Fiery X3eTY2 and
copier
Faulty power supply

Faulty motherboard
Faulty CPU
Faulty interface board
70
1. Make sure both the copier power switch and the Fiery X3eTY2 power
switch are in the ON position.
4. Listen for the power supply fan and feel for air near the Fiery X3eTY2
power switch where the power supply is located.
If you do not feel air from the power supply fan, you may have a faulty
power supply, which you will need to replace.
5. Clear the CMOS and power-up settings (see page 85).
6. Replace the motherboard.
7. Replace the CPU.
8. Replace the interface board.
T ABLE A
Fiery X3eTY2 error conditions (Continued)
Symptom
Possible cause
Suggested action
Startup (continued)
Fiery X3eTY2 starts up
but the Controller button
Faulty connection
on the Control Panel
between
LCD is unavailable for
Fiery X3eTY2 and
more than 10 minutes
copier
Corrupt system
software
1. Check and reseat the interface cable between the Fiery X3eTY2 and the
copier.
3. Reinstall system software.
Faulty interface board
Fiery X3eTY2 starts up, One of the following:

and stays on, but does not
Service switches are
reach Idle
set to Service mode
1. Make sure the Fiery X3eTY2 service switches are set to Normal mode
(away from ON).
System software is
corrupt
HDD is faulty
5. Replace the HDD cable.
Missing or faulty
DIMM(s), or faulty
DIMM connections
6. Replace the HDD.
Motherboard is faulty
8. If you have two DIMMs installed, determine if a DIMM is at fault:
CPU missing or
faulty
4. Reseat the power and ribbon cables to the HDD.
7. Check the DIMM(s) and reseat them to remove any oxidation on the
connectors.
Remove the DIMM currently installed in socket DIMM1 and reboot the
system. Then reboot again with the other DIMM installed in DIMM2. If
the problem is solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the next step.
11. Replace the CPU.
User authentication
feature of the copier does
not work
Faulty interface
connections
Check connections of interface board and replace associated cables or

interface board, if necessary.
71
T ABLE A
Symptom
Possible cause
Suggested action
System problems
Clock is slow; time listed
on Configuration page is
earlier or later than the
actual time

Missing or dead
battery on the
motherboard
Faulty motherboard
1. Replace the battery on the motherboard and then update the time in
Fiery X3eTY2 Setup.
For information about Fiery X3eTY2 Setup, see Configuration and Setup
System performs slowly or One of the following:

hangs periodically
Missing or faulty
DIMM(s), DIMM
installed in wrong
slot, or faulty DIMM
connections
Faulty HDD
Overheated or faulty
CPU
Faulty motherboard
1. Check that each DIMM is installed in the correct slot (see page 17).
2. Check for missing DIMMs and reseat the DIMMs to remove any oxidation
on the connectors.
6. Replace the HDD.
7. Make sure the CPU on the motherboard is present and firmly seated and
that the fan cable is connected.
8. Replace the CPU.
Enclosed fan is noisy, or is Fan is faulty

not producing air
72
Replace the enclosed fan.
T ABLE A
Symptom
Possible cause
Suggested action
System update error codes (on DIAG LEDs)

E1
Required dongle is
missing, or the wrong
dongle is installed.
E2
Dongle has already been Remove the dongle currently installed on the Fiery X3eTY2. Obtain an unused
single-use dongle (contact your authorized service/support center), and repeat
used to update a system
and cannot be used again. the system update procedure.
E3
Dongle is corrupt, or the

update files are corrupt.
Remove any dongle currently installed on the Fiery X3eTY2. Install the correct
single-use dongle (included with the new motherboard), and repeat the system
update procedure.
1. Repeat the flash drive preparation procedure (see page 27), and then
repeat the system update procedure.
2. Obtain a new single-use dongle (contact your authorized service/support
center), and repeat the system update procedure.
E4
Dongle was disturbed or

removed during the
update process.
Any of the following:

E7
E8
E9
A file error was

encountered during the
update process.
EA
Update is being attempted Make sure you are updating the correct Fiery X3eTY2. Install the correct singleuse dongle and prepared flash drive, and repeat the system update procedure.
on the wrong system.
EB
Problem with the USB

flash drive or the
Fiery X3eTY2 HDD.
Securely install the single-use dongle, and repeat the system update
procedure.
2. If the error persists, contact your authorized service/support center.
2. Obtain a new flash drive. Repeat the flash drive preparation procedure
(see page 27), and then repeat the system update procedure.
3. Replace the Fiery X3eTY2 HDD.
73
T ABLE A
Symptom

Possible cause
Suggested action
System update error codes (continued)

91
92
74
System has not been

updated.
1. Perform the system update procedure (see page 26).
System has not been

updated.
1. Perform the system update procedure (see page 26).
2. If the 91 error persists, repeat the system update procedure one more
time. If the E2 error displays during the second system update, the system
hardware may be corrupt. Contact your authorized service/support center.
2. If the 92 error persists, repeat the system update procedure one more
time. If the E2 error displays during the second system update, the system
hardware may be corrupt. Contact your authorized service/support center.
T ABLE A
Symptom

Possible cause
Suggested action
System software installation

USB flash drive method: One of the following:
Fiery X3eTY2 remains on
Fiery X3eTY2 is still
for 30 minutes (or longer)
connected to the
after beginning
copier, and the copier
installation
is powered on
Service switches are
set to Service mode
Faulty HDD
Faulty motherboard
Faulty USB flash
drive
1. Make sure the copier is powered off and that all cables between the
Fiery X3eTY2 and the copier are disconnected.
2. Make sure the Fiery X3eTY2 service switches are set to Normal mode
(away from ON).
If the service switches are in Service mode (toward ON), power off the
Fiery X3eTY2, set the switches to Normal mode, power on, and allow the
installation to resume.
3. Check the LED on the USB flash drive.
If the LED is not blinking (remains off or solid), the flash drive may be
improperly seated. Power off the Fiery X3eTY2 and reseat the flash drive;
then power on and allow the installation to resume.
6. Replace the HDD.
9. Replace the CPU.
10. Retry the installation using a different USB flash drive.
USB flash drive method: One of the following:

During installation, the
Faulty or improperly
LED on the flash drive
seated USB flash
remains off or solid (not
drive
blinking)
Faulty motherboard
Faulty HDD
1. Power off the Fiery X3eTY2 and reseat the flash drive; then power on and
allow the installation to resume.
2. Retry the installation using a different USB flash drive.
7. Replace the HDD.
75
T ABLE A
Symptom

Possible cause
Suggested action
Network
If you suspect a network problem, keep in mind the following:
If the Fiery X3eTY2 does not appear in the list of printers on the network, there may be another device on the network with the
same Ethernet hardware address.
There may be conflicting network settings in Setup and on the customers workstation.
Inappropriate Setup options may cause printing problems.
Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see Configuration and Setup on the User Documentation CD.
Unable to connect to the One of the following:

network; or neither LED
Cable is connected to
on the 10/100/1000BaseT
the wrong port
network connector is lit
Faulty network cable
or connection
1. Make sure the network cable is the correct type and connected to the
designated network port on the Fiery X3eTY2 connector panel (see
page 7).
2. Check the cable connection to the network.
3. Replace the cable with a new or tested cable.
Faulty network
4. Request that the network administrator check Network Setup.
Faulty Ethernet
interface on the
motherboard
5. Request that the network administrator check other devices on the

network.
If other devices are not functioning, there could be a problem with the
network.
6. If the rest of the network is functioning properly and the problem
persists, clear the CMOS and power-up settings (see page 85).
persists, replace the motherboard.
76
T ABLE A
Symptom
Possible cause
Suggested action
Network (continued)
System starts up slowly
(seems to hang) and the
Configuration page
displays an error on the
IP Address line under
Network Setup

Normal behavior
System is searching
for a nonexistent
DHCP server.
DHCP is enabled by
default on the
Fiery X3eTY2, but
the customers
network is not using
DHCP.
If the customers
network is using
DHCP:
1. If the problem persists, request that the network administrator change

the default in Fiery X3eTY2 Network Setup.
2. If neither LED on the designated network port is lit on the Fiery X3eTY2,
check the cable connection to the Fiery X3eTY2 and the network. Make
sure the cable is the correct type.
3. If the network cable is the correct type and is properly connected to the
Fiery X3eTY2, connect a new network cable to the Fiery X3eTY2.
4. Request that the network administrator check other devices on the
network.
If other devices are not functioning, there could be a problem with the
network.
persists, clear the CMOS and power-up settings (see page 85).
Network cable or
connection
is faulty
Network is faulty
Ethernet interface
on the motherboard
is faulty
77
T ABLE A
Symptom
Possible cause
Suggested action
Printing
N OTE : Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page
to make sure that the copier itself does not need servicing or adjusting.
Test page fails to print
Print engine is not ready

to print
There is a problem with

the connection between
the Fiery X3eTY2 and the
copier
1. Make sure the copier is powered on and ready to print.

2. Check the copier control panel for indications or messages about the
copier status.
1. Make sure the Fiery X3eTY2 power switch is in the On position.

3. Make sure the Network Scanning option is available from the copier
control panel.
4. Check again that the interface cable is present and properly connected to
the Fiery X3eTY2 and the copier.
5. Check again that the interface board is present and properly connected to
the motherboard.
8. If the problem persists, you may need to service the copier.
Corrupted system
software
Reinstall system software.
Faulty HDD
Replace the HDD.
If replacing the HDD does not correct the problem, make sure you install
the old HDD back in the Fiery X3eTY2.
78
T ABLE A
Symptom
Possible cause
Suggested action
Printing (continued)
Fiery X3eTY2 appears on PostScript error
the list of printers on the
customers workstation,
but certain jobs do not
Application problem
print
Make sure Print to PostScript Error in Setup is set to Yes. Check for error
messages on the Fiery X3eTY2 output.
1. Print a job from a different application to determine if the problem is

associated with a particular application.
2. Make sure the connection between the Fiery X3eTY2 and the workstation
is working by downloading a test page from the workstation or printing a
simple file, such as a text file.
3. Resend the problem file.
Configuration page is
completely or mostly
blank
Missing, incorrect,
or faulty DIMM(s)
1. Check the DIMM(s) and reseat them to remove any oxidation on the
connectors.
Corrupted system
software

A print job stalls or stops

after one or a few pages
PostScript or application
error
1. Cancel the Fiery X3eTY2 print job.
Missing, incorrect, or
faulty DIMMs or faulty
DIMM connections
1. Power off the Fiery X3eTY2; check for missing DIMMs and reseat the
DIMMs to remove any oxidation on the connectors.
2. If this fails to clear the problem, power off/on the copier.
2. Verify memory amount on the Configuration page.

79
T ABLE A
Symptom
Possible cause
Suggested action
Color quality is
not consistent
Problem with the copier
File or application
problem
Out of calibration or
calibration information/
curves on the active
partition are corrupted
Test the copier and service if necessary (see copier service documentation).
1. Print a different color test page from another application.

2. If the quality of the test page is good, there may be a file or application
problem.
1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon,
and then click Restore Device in the Calibrator window.
Restore Device restores the Fiery X3eTY2 calibration information to

factory defaults.
If restoring default calibration does not solve the problem, you may need
to service the copier.
2. If restoring default calibration fixes the color quality, the custom
calibration may have been the cause of the problem. Request that the site
administrator recalibrate the Fiery X3eTY2. For details, see Color Printing
3. If the problem persists after recalibration, the calibration information on
the HDD may be corrupt. Reinstall system software.
4. If the problem persists, the HDD may be corrupt. Verify that all HDD
cabling is correct.
5. If HDD cabling is correct, you may need to replace the HDD.
80
T ABLE A
Symptom
Possible cause
Suggested action
Print quality is poor
Missing or outdated
printer
description file
Make sure the appropriate printer description file is installed.

For information about printer files, see Printing from Windows or Printing from
Mac OS on the User Documentation CD.
Application cannot find

the appropriate printer
description file
Out of calibration or
calibration information/
curves on the active
partition are corrupted
1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon,
and then click Restore Device in the Calibrator window.
Restore Device restores the Fiery X3eTY2 calibration information to

factory defaults.
If restoring default calibration does not solve the problem, you may need
to service the copier.
2. If restoring default calibration fixes the color quality, the custom
calibration may have been the cause of the problem. Request that the site
administrator recalibrate the Fiery X3eTY2. For details, see Color Printing
3. If the problem persists after recalibration, the calibration information on
the HDD may be corrupt. Reinstall system software.
4. If the problem persists, the HDD may be corrupt. Verify that all HDD
cabling is correct.
5. If HDD cabling is correct, you may need to replace the HDD.
81
T ABLE A
Symptom
Possible cause
Suggested action
Pages come out blank, or Loose cable connection
tinted with green or some between the
other color
Fiery X3eTY2 and the
copier
1. Check again the interface cable and connection at the Fiery X3eTY2 and
the copier.
If the user can print the Configuration page from the copier control panel but cannot print a job from a computer on the network,
request that the network administrator do the following:
Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
Activate the network and use it to communicate with other printers.
Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address)
match the settings used in the network.
N OTE : EPS file generation is not completely standardized among applications. Some users may encounter problems while printing
certain EPS files.
82
Checking the network

Printing problems may arise if the network hardware or software is not set up properly or
does not match network settings on the Fiery X3eTY2. Problems may also arise when
printing from a specific application or printing a particular file.
Most of these problems show up as printing problems and do not necessarily indicate a
Fiery X3eTY2 malfunction. The customers site administrator can eliminate many
printing problems without requiring you to make a service call. The site administrator
deals with:
Error conditions on the copier
Network connection problems that result in the copier not appearing in the list of
printers on the customers computers
N OTE : If the copier does not appear in the list of printers on the network, there may be
another device on the network with the same IP address.

Conflicting network settings in Setup and on the customers computers
Printing problems caused by inappropriate Setup options
Application-specific printing errors caused by missing or incorrectly installed printer
description files
Printing to the Fiery X3eTY2

If the customer can print the Fiery X3eTY2 Test Page but cannot print a job from a
computer on the network, you may have to make a service call. However, first make sure
the site administrator has done the following:
Checked all components of the network, including cables, connectors, terminators,
network adapter boards, and network drivers.
Activated the network and used it to communicate with other printers.
Confirmed that the applicable network settings in Setup (such as AppleTalk zone,
IP address, subnet mask, and gateway address) match the settings used in the network.
When you make a service call, check the Fiery X3eTY2 connector panel to make sure
that the appropriate network connection is in place. Print quality problems are difficult
to trace. Before you try to troubleshoot print quality problems, print a Test Page to make
sure that the copier does not need servicing or adjusting. Also, make sure the correct
paper is being used in the copier.
N OTE : EPS file generation is not completely standardized among applications. Some users
may encounter problems while printing certain EPS files.
83
If the printer does not print

The following table lists possible causes and solutions when the printer does not print.
T ABLE B
Causes and solutions when printer does not print
Possible Cause
Solution
Is the power on?
Power on the copier and the Fiery X3eTY2 (each has its own power switch).
Is the interface cable properly

connected?
Make sure the interface cable is properly connected to the copier and to the Fiery X3eTY2.
Is the specified paper loaded?
Load the specified paper in any of the input trays.
Can you print a Test Page from

the printer driver?
If you cannot, the copier may be out of order. You may need to service the copier.
Enclosed fan not present or not

functioning.
Verify that the enclosed fans are present, oriented correctly, and functioning (see page 37).
Other printing problems

The following table lists other printing problems and what to do about them.
T ABLE C
Other printing problems
Problem
Action
An image is printed on the

reverse side of the paper.
Reload the paper in the paper tray upside down.
Multiple pages are fed through

the copier at once.
Remove all the pages from the paper tray and fan them gently before reloading.
Paper misfeeds occur frequently.
Check the paper size settings. Use the recommended paper. Avoid using curled, folded,
wrinkled, perforated, or glossy paper.
It takes too long to complete the

print job.
The data is so large or complex that it takes additional time to process. If the Data
indicator is blinking, data is being processed. Wait until it is finished.
84
Clearing the CMOS and power-up settings

Use the following procedure to clear the CMOS and power-up settings for the
Fiery X3eTY2, as a final troubleshooting step before you decide to replace the
motherboard.
TO
CLEAR THE
CMOS
AND POWER - UP SETTINGS
1.
Make sure the Fiery X3eTY2 is powered off, and remove the power cable from the system.
2.
Access and open the Fiery X3eTY2 (see page 9).
3.
Remove the battery from the motherboard (see page 18).
Set aside the battery so that you can replace it later.

4.
Locate the jumper that is installed on the 3-pin jumper area JP1 on the motherboard.
JP1 is located between unused motherboard connectors PCI2 and PRI-IDE.

Remove the jumper from pins 1 and 2, and install it on pins 2 and 3.
JP1
PCI2
5.
Pin 1
PRI-IDE
Edge of motherboard
F IGURE U
JP1 on the motherboard
6.
Wait one full minute.
7.
Remove the jumper from pins 2 and 3 on JP1, and install it back on pins 1 and 2.
8.
Reinstall the battery.
9.
Reassemble the Fiery X3eTY2 (see page 44).
10.
Power on the Fiery X3eTY2, and configure the date and time in Setup.
For more information about Setup, see Configuration and Setup on the
User Documentation CD.
85
Index
Numerics
startup 70 to 71
system performance 72
system software 75
DIMMs 5
configurations 17
removal and replacement 17
transfer of 20
dongle, single-use 24, 26
DVD, System Software 51, 56
battery 18, 62, 72

BIOS chip 20, 22
10/100/1000BaseT 48
A
AC power switch 6
cables 12, 13, 68, 69
airflow direction 44
C
cables
AC power switch 12, 13, 68, 69
checking 13, 67
CPU fan 33, 35
DIAG board 36
diagram of 12
enclosed fan 37
HDD 43
motherboard 23
power supply 40
soft power button 12, 23, 38, 68
CDs
Feature Activation Software 19, 28
USB Flash Installer 19, 27, 56
checking
cables 13, 67
network connections 83
clock 72
Configuration page 46
connecting
to the network 48
cooling assembly, CPU 32
CPU 32 to 35
cooling assembly 32
fan cable 33, 35
removing 33, 34
replacing 35
transfer of 20
D
damage, reporting 2
DIAG board
removing and replacing 36
DIAG LEDs 36
error codes 73 to 74
diagnostics
LED error codes 73 to 74
network 76 to 77, 83
printing 78 to 82, 83
EMI approvals 63
error codes 73 to 74
ESD (electrostatic discharge) safety
precautions 3, 14
exploded view 5
extender card 15
F
fan
CPU 32
enclosed 37, 44
Feature Activation Software CD 19, 28
flash drive 19, 27, 56
H
hard disk drive
proper handling 41
removing 42
replacing 20, 43
system software 41
heatsink, CPU 32
I
interface board
diagram of 15
removing 16
replacing 16
IP address 2
L
LAN (local area network) 2
LEDs, see DIAG LEDs
M
motherboard
error codes 73
removing 20
replacing 22
updating 26
verifying 24
I-1
Index
networks
connecting to 48
problems with 76 to 77, 83
supported 62
updating the system 26

error codes 73
USB flash drive 19, 27, 56
USB Flash Installer CD 19, 27, 56
on-board
DIMMs 17
verifying the system 24
P
power button, soft 6
cables 12, 23, 38, 68
removing 38
replacing 38
power supply 39
power switch, AC 6
cables 12, 13, 68, 69
precautions 3, 14
printing
Configuration page 46
problems with 78 to 82, 83
Test Page 46
S
safety approvals 63
service board, see DIAG board
Service Mode 24
service switches 36, 52
soft power button 6
cables 12, 23, 38, 68
removing 38
replacing 38
software
system 20, 50
startup problems 70 to 71
system performance 72
system problems 72
system software 20, 50
installation problems 75
installing over network port 51
installing over USB flash drive 56
System Software DVD 51, 56
T
Test Page 46
thumb drive 19, 27, 56
I-2

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Fiery X3eTY2 65C-KM

for bizhub PRO C6500

EFI Part Number: 45057678

2006 Electronics for Imaging, Inc.

Tools you will need

Tools you will need

Report any shipping damage.

If there is any evidence of shipping or handling damage to packing boxes or their

Never alter an existing network without permission.

Never assign an IP address in Network Setup.

Power Supply Cord Notice

Lithium Battery Notice

Short Circuit Protection

6. Fiery X3eTY2 motherboard

7. Fiery X3eTY2 power supply

15. Extender card

N OTE : For cable connector information, see

Figure G on page 12.

Fiery X3eTY2 exploded view

AC power switch and soft power button

AC power switch and soft power button

Connector panel and DIAG board interface

Connector panel and DIAG board interface

LAN port for

Soft power button

External hardware interface

Shutting down the system

Shutting down the system

SHUT DOWN THE

Wait while the Fiery X3eTY2 shuts down.

Accessing the Fiery X3eTY2

Accessing the Fiery X3eTY2

Copier (right side)

Fiery X3eTY2 installed on the copier

Accessing the Fiery X3eTY2

grounding wrist strap and follow all ESD safety precautions.

Unhook and remove the Fiery X3eTY2 from the copier.

Interface cable connector

Accessing the Fiery X3eTY2

Accessing the Fiery X3eTY2

Set the lid and screws aside.

Fiery X3eTY2 lid screws

The Fiery X3eTY2 is now ready for inspection and service.

10. Soft power button cables to J9 Front Panel

N OTE : Connectors that are not

described are not used.

1. Fiery X3eTY2 motherboard

4. Battery in battery socket F4

N OTE : Four wires left to right: red, black, red, yellow

5. CPU cooling assembly to FAN1

11. AC power switch (upper two leads):

6. Interface board Extender Card in PCI1

12. Power supply:

CHECK INTERNAL CONNECTIONS

grounding wrist strap and follow all ESD safety precautions.

Specifically check motherboard cable and component connections:

Socket for upgrade option; Socket for standard DIMM

PLCC32 socket for BIOS chip

HDD cable from HDD SATA data connector

Enclosed fan with attached cable

[on CPU, no label visible]

CPU cooling assembly