Attendees 2016

Alok Kumar, Chief Service Delivery Officer, Aircel Ltd.

Ankush Ahuja, National Head - Customer Service & Corporate Operations, Liberty Videocon Insurance Company
Sarbani Sengupta, Vice President - Customer Service, DHL Express India Pvt. Ltd.
Kainaaz Chichgur, Head - Customer Service, L&T General Insurance Company Ltd.
Rajalakshmi Vijay, Service Delivery Head, Flipkart Internet Pvt. Ltd.
Jessy Dsouza, Vice President - Contact Center and Alternate Channel, UTI MF
Rekha Nair, Head - Airport Services, GVK - Mumbai International Airport
Anil V Pillai, Director, Terragni Consulting Pvt. Ltd.
Rajesh Narayan, Director - Customer Service, Maersk Line India Pvt. Ltd.
Nisheed Sathyanathan, Head - Customer Service, Future Retail Ltd.
Saurabh Singh, Sr. GM - Customer Service, ICICI Bank Ltd.
Vikas Gujral, Executive Vice President & Head - Customer Service & Operations, Max Life Insurance Co. Ltd.
Neeti Chaand Vadhera, Vice President - Customer Revenue & Retention, Tata Sky Ltd.
Chandan Chhabra, Director - Customer Experience, OLX India Pvt. Ltd.
Rajesh Krishnan, Vice President & Head, Customer Relations, Regional Operations & Functional Training, TeamLease
Services Ltd.
Priya Kehair, Vice President & Head - Customer Service & Quality, Axis Bank Ltd.
Sujit Paul, Chief - Customer Service & Experience, Mahindra Holidays & Resorts India Ltd.
Loveena Khatwani, Chief - Client Experience Office, Edelweiss Capital
Nandan Srivastava, Chief Customer Care Officer, Union Bank Of India
Gaurav Bhatnagar, Customer Marketing Head, Personal Care, Hindustan Unilever Ltd.
Vinod Venkateswaran, Head - Operations & Customer Services, L&T Investment Management Ltd.
Brian Almeida, Founder Partner & Managing Director, Strategic Caravan International Pvt. Ltd.
Kelly Hlavinka, Loyalty Specialist
Sourabh Mishra, Whole - time Director & Chief Strategy Officer, Bates CHI & Partners India
Vinay Bhatia, CEO - Group Loyalty & Analytics, Future Group
Chinmai Sharma, Chief Revenue Officer, Taj Group
Gulbhar Tauruni, Marketing Director & Business Head, Philips Electronics India Ltd.
Rajat Mehta, President & Country Head- Brand & Retail Marketing, Yes Bank Ltd.
Manu Dogra, Executive Director, NetCarrots Loyalty Service
Siddharth Banerjee, SVP - Marketing & Head - Brand Insights, Activation & Digital, Vodafone Ltd.
Madhu Joshi, Director - Marketing & Communication, Accor Hotels
Sarthak Seth, Head - Brand Marketing, Panasonic India Ltd.
Avinash Jhangiani, Managing Director - Digital & Mobility, Omnicom Media Group
Dhanashree Sant, Executive Director - Digital, JWT India
Anupam Dixit, Industry Manager, Twitter
Uma Talreja, Director - Strategy, Raymond Ltd.

Panuwan Lerssrisuriya, Sr. VP - CRM & Portfolio Analytics, HSBC Bank Ltd.
Acacia Leroy, Trend Strategist, TrendWatching Asia Pacific
MS Ashok, COO, Accentiv' India
Prem Sherin, General Manager - Marketing & Commercial Services, Ambuja Cement Ltd.
Anil V Pillai, Director, Terragni Consulting Pvt. Ltd.
Brijesh Patel, Associate Director & Head, Channel Management, Dr. Reddy's Laboratories Ltd.
Parvez Amin, President - Sales & Marketing, Jaquar & Company Pvt. Ltd.
Adnan Idrees, Director - Loyalty Program, Etisalat
Vikas Choudhury, Managing Director India & Vice President APAC, AIMIA Inc
Arvind R P, VP - Marketing & Head-New Business, Marico Kaya Enterprise
Manmeet Vohra, Director - Product Marketing & Loyalty, Tata Starbucks Ltd.
Bijaei Jayaraj, Founder & CEO, Loylty Rewardz Mngt Pvt. Ltd.
Shivaraj Subramaniam, Chief Customer Experience Officer & Director - Central Marketing, Madura Fashion and
Lifestyle Ltd.
Jitendranath Patri, Vice President - Marketing & Strategy Head - Loyalty (Coalition) Program - CENTRAL,
Future Fashion & Lifestyle Ltd.
Shalini Rao, Marketing Consultant
Michael Leander, Marketing Speaker - Trainer - Consultant - Board Member, Michael Leander Company
Praphul Misra, CEO, NetCarrots Loyalty Service
Amit Sinha Roy, VP - Strategy & Marketing, Tata Communications Ltd.
Amit Madan, COO - IT & eService, Thomas Cook India Ltd.
Anika Agarwal, Head- Marketing, Max Bupa Health Insurance
Pankaj Parihar, Asso. VP & Head - Digital Marketing, Mobility, New Media & Programmatic, Godrej Industries Ltd.
Sandeep Kulhalli, Vice President-Retail & Marketing-Jewellery Division, Titan Company Ltd.
Ajay Nambiar, Chief Service Officer, Emaar MGF Land Pvt. Ltd.
Jayant Jain, Vice President - Marketing &Consumer Services, Head Shopper Insights, Reliance Retail Ltd.
Elizabeth Venkataraman, Executive VP - Marketing, Products, Digital & Ecommerce, Kotak Life Insurance Co. Ltd.
Vishal Dhale, VP & Head - Sales : Rewards & Recognition, Birla Sunlife Insurance Co. Ltd.
Laxman Murugappan, Customer Experience Academy
Pascal Lejolif, Senior Gamification Manager, Playbasis
Deepali Naair, Independent Marketing Professional,
Avinash Joshi, AVP Digital Marketing - Social Media & Communities, Content Marketing and eCare,
Reliance Jio Infocomm Ltd.
Rajdeep Chatterjee, Head - Digital Marketing, Microsoft Mobile Devices Group India
Amit Purohit, Head- Digital Business, Reliance Capital Asset Management Ltd.
Kushal Sanghvi, Business Head - Digital Solutions, Reliance Entertainment
Rishi Sharma, Head Marketing - Customer Engagement, Digital, IP & Events, Grasim Industries Ltd, Aditya Birla Group
Kamal Bajwa, Chief Customer Operations Officer, Tata Sky Ltd.
K V Anand, Senior Vice President - Customer Experience, Flipkart.com
Amandeep Singh Munial, Director & Head - Global Service Delivery, India, ebay India Pvt. Ltd.
Manish Dureja, Managing Director, Jet Privilege Pvt. Ltd.
Sohini Rajola, Senior Vice President - Head Digital Banking Group, Axis Bank Ltd.
Darshana Shah, Chief Marketing Officer, Aditya Birla Health Insurance
George Paul, Executive Director - Retail, Bharat Petroleum Corporation Ltd.
Gaurav Khurana, Chief Marketing Officer & Head Online Partnership, PAYBACK India
Dinesh Pillaipakkamnatt, Global Head Central Analytics Function, Novartis Healthcare Pvt. Ltd.
Pradeep Menon, Global Head - Maersk Group Analytics, Maersk GSC India Pvt. Ltd.
Vinit Vishal, Head - BI & Analytics, Arvind Lifestyle Brands Ltd.
Udiptya Pal, Head, Business Analytics (CVBU - Sales & Mktg), Tata Motors Ltd.
Anuj Sethi, Head Maketing Service, General Mills India Pvt Ltd.

Syed Atif Umar, VP (Head) - Data Sciences, Global Deployed, Citi Group
Kapil Malhotra, Head Analytics, PepsiCo India Holdings Pvt. Ltd.
Utkarsh B Somaiya, Head - Customer Analytics & Business Intelligence, Aditya Birla Retail Ltd.
Chakravarthy NRKS, Vice President - Quality, Customer Insights and Analytics, Reliance Jio Infocomm Ltd.
Vaibhav Joshi, Head - Group Data Science, Future Group
Pankaj Seith, Vice President - Insights, HT Media
Deepak Warrier, Vice President, Technology & Data Science, Myntra.com
Ganesan VP, Head - Analytics & SRD Operations, Tesco Hsc
Ravi Vijayaraghavan, Vice President and Head - Analytics Flipkart.com
Katerina Milkova, General Manager - Business Intelligence & Consumer Insights, METRO Cash and Carry India Pvt. Ltd.
Sandeep Mittal, MD, Cartesian Consulting
Anand Paritosh, VP - Analytics and Strategic, Reliance Industries Ltd.
Balaji Narayanamurthy, Executive VP & Head - Business intelligence unit, Axis Bank Ltd.
Paul Meinsahusen, Chief Data Officer, Pay Sense
Balendu Shrivastava, Head- Marketing Science, India Facebook
Chavi Jafa, Senior Director & Head of Payments & Strategic Alliances, IDFC Bank
Rajat Agarwal, Senior VP & Head-Payments Channel, Yes Bank
Meenakshi Rajpal, Head - Financial Services, Snapdeal.com
Rajeev Agarwal, CEO, Innoviti Payment Solutions Pvt. Ltd.
Pramod Mulani, VP - Mobile Banking & Mobile (digital) Payments, Axis Bank Ltd.
Vishal Gupta, Director - Product Management, Payments and Transactions, Flipkart.com
Tarun Khanna, Vice President - Digital (Products & Payments), Kotak Mahindra Bank
George Paul, Executive Director - Retail, Bharat Petroleum Corporation Ltd.
Sonia Bhatia Salmin, Chief Manager - Customer Advocacy, Piramal Enterprises Ltd.
Jitendra Sutar, Chief manager- Operation excellence, Piramal Enterprises Ltd.
Nishita Rodrigues, AVP - Customer Experience Management, HDFC ERGO General Insurance Company Ltd.
Akhil Desai, AVP - Customer Experience Management, HDFC ERGO General Insurance Company Ltd.
Mamata Ranade, Head of Customer Services, Rediff.com
Charu Maheshwari, Asst. Vice President - Customer Experience & Service Excellence, Max Life Insurance Co Ltd.
S. Arul Raj, Manager - Customer Analytics, Titan Company Ltd.
Sherry George, Manager Customer Loyalty, Titan Company Ltd.
Prashanth UK, Asst Manager Customer Loyalty, Titan Company Ltd.
Captain Cheri Jacob, Contact Centre Head, DHL Express (India) Pvt. Ltd.
Sushant Shetty, Sales Director, Epsilon
Niroj Padhy, Manager Key Account Management, Tata Motors Ltd.
Pratyush Agarwal, Account Director, Epsilon
Mansoor Siddiqui, Senior Manager, Birla Sun Life Insurance Company Ltd.
Sandeep Vaidya, Assistant Vice President, Birla Sun Life Insurance Company Ltd.
Mahesh Mirashi, Manager, Birla Sun Life Insurance Company Ltd.
Ashutosh Shukla, Manager - Customer Service & Content Quality, OLX India Pvt. Ltd.
Mandar Shilotri, Head IT Applications, Infrastructure & Transformation, Reliance Capital Asset Management Ltd.
Ritesh Bhavnani, President, Snipp Interactive Inc.
Sanjeebit Choudhury, Director Strategic Marketing & Customer Service, SKF India Ltd.
Vilas, General Manager - Marketing, Pricing & CEM, SKF India Ltd.
Dhanya Raj, Head - CRM, Benetton Group
Vinay Sharma, Manager- CRM, Benetton Group
Vijay Lakshmanan, Chief Evangelist, Cloudcherry
Avanti Ubhayakar, Sr. Manager - Channel Marketing, Birla SunLife Asset Management Company Ltd.
Ashiwini Bam, Manager - Priviledge Club, Birla SunLife Asset Management Company Ltd.
Juhi Singh, Associate Director, Markelytics Solutions India Pvt. Ltd.

Pratiti Shah, IT Analyst, General Mills India Pvt. Ltd.

Pallavi Roy, IT Analyst Trainee, General Mills India Pvt. Ltd.
Shailesh Gaikwad, Sr. IT Analyst, General Mills India Pvt. Ltd.
Matthew vijoe, Sr Retail Analytics Manager, Tesco HSC
Vinod Raveendranath, Manager- Sales & Marketing, Board Software (India) Pvt. Ltd.
Omprakash Malani, Associate Director, IDFC Bank Ltd.
Milind Labhe, Director, IDFC Bank Ltd.
Vishal Soni, Head Head - Product, Proposition & Programs, The Royal Bank of Scotland
Kamal Kapoor, Chief Manager - Mumbai Branch, Retail Banking, The Royal Bank of Scotland
Varun Bhalla, Experian India
Shruti Taneja, Sr. Business Analyst, Strategic Caravan
S Swaminathan, Co - Founder & CEO, Hansa Customer Equity Pvt. Ltd.
Meheriar Patel, Chief Technology Officer, The MobileStore Ltd.
Vikas Prabhu, CIO - Oil Gas & Retail, ESSAR Group
Amitabh Tapadar, Head - Marketing - Kitchen Appliances Product Business Units, Bajaj Electricals Ltd.
Venkatesh Kulkarni, Head - Engineering & Technology, Loyalty, Tesco India
AP Hota, Managing DIrector & CEO, National Payments Corporation Of India (NPCI)
Rajesh Shet, VP & Business Head-BFSI, Manipal Technologies Ltd.
Shabrish Menon, Head - Monetization, Alliances, Partnership & Payments, Myntra.com
George Antony, MD, UAE Exchange
Pranav Lotlikar, GM, Gift Cards, Amazon
Ameet Rege, Manager, Business Development, Amazon
Mayank Gupta, Sr. Business Development Manager, Amazon
Rohit Nelli, Marketing Manager, Amazon
Sonal Wigh, Business Development Manager, Amazon
Sushant Sharma, Business Development Manager, Amazon
Raghavendra Bilwar, Sales Assistant, Amazon
Rahul Nair, Sales Assistant, Amazon
Sujit Misra, Principal Product Manager, Pay with Amazon, Amazon
Shiny Krishnan, Sr. Product Manager, Pay with Amazon, Amazon
Arvind Verma, Sr. Product Manager, Pay with Amazon, Amazon
L. Murugappan, Founder/ Director, Academy of CustomerExperience
Priya Goenka, Vice President - Retail Partnerships & Strategic Business, Loylty Rewardz Mngt. Pvt. Ltd.
M. Ravikumar, AVP - Partnerships, Loylty Rewardz Mngt. Pvt. Ltd.
Roopa Madan, Regional Manager - Partnerships, Loylty Rewardz Mngt. Pvt. Ltd.
Munim Ben Satter, Regional Manager - Partnerships, Loylty Rewardz Mngt. Pvt. Ltd.
Disha Sharan, Manager - Partnerships, Loylty Rewardz Mngt. Pvt. Ltd.
Kavisha Sheth, Manager - Partnerships, Loylty Rewardz Mngt. Pvt. Ltd.
Shrikanth S., Manager - Partnerships, Loylty Rewardz Mngt. Pvt. Ltd.
Dhiraj Ghodke, Area Manager - Partnerships, Loylty Rewardz Mngt. Pvt. Ltd.
Anand Kumar C.P., Area Manager - Partnerships, Loylty Rewardz Mngt. Pvt. Ltd.
Vivek Vinayak Charde, Associate Vice President - Marketing, Loylty Rewardz Mngt. Pvt. Ltd.
Avnish Shah, Senior Manager - Marketing & Communication, Loylty Rewardz Mngt. Pvt. Ltd.
Siddharth Sood, Vice President & Head of Delivery, Loylty Rewardz Mngt. Pvt. Ltd.
Vaibhav Pawar, Vice President - Analytics & Organisational Impact, Loylty Rewardz Mngt. Pvt. Ltd.
Vikram Adige, Director Business Development, AIMIA
Ramaswamy Subramanian, Vice President Operations, AIMIA
Vrutii Vyas, Account Manager, AIMIA
Gaurav Prasad, Director Account Management, AIMIA
Sachin Tiwari, Director Business Development, AIMIA

Rahul Date, Manager Administration, AIMIA

Manish Singh, Reward & Sourcing Manager, AIMIA
Dipti Sapatnekar, Director-Value Delivery, Terragni
Harsh Kapur, Director, Terragni
Nilesh Gokhale, Head - Research, Terragni
Harish Iyer, Business Head, Terragni
Sanjay Pai, Vice President - West, Netcarrots Loyalty Services
Praphul Misra, CEO, Netcarrots Loyalty Services
Geetanjali Purohit, Head of Marketing Communications, PAYBACK India
Rahul Rana, Chief Executive Officer, PAYBACK India
Ramakant Khandelwal, Head of Financial Services, PAYBACK India
Kamna Baweja, Head of Corporate Rewards, PAYBACK India
Pawan Dhingra, Associate Vice President - New Partner Acquisitions, PAYBACK India
Rajat Mittal, Associate Vice President - Promotions & Media, PAYBACK India
Aditi Simon, Manager - Online Partnerships, PAYBACK India
D.Y.Patil, Director, BVIMSR
Subin Kumar, Head Marketing Solutions and Channels, Edenred (India) Pvt. Ltd.
Manish Chanana, Head Client Servicing, Accentiv-part of Edenred
Pawandeep Baidwan, Manager Marketing, Edenred (India) Pvt. Ltd.
Shikha Lath, Director, Cartesian Consulting
Henry Kang, General Manager, BioSmart Technologies
Selina Lee, Manager, BioSmart Technologies
Hemant Narayan, Vice President - Partner Management, PAYBACK India