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PEER mediation PROCESS SUMMARY Describes the mediation process. Mediators remain neutral; they do not take sides. Each disputant must agree to a plan of action.
PEER mediation PROCESS SUMMARY Describes the mediation process. Mediators remain neutral; they do not take sides. Each disputant must agree to a plan of action.
PEER mediation PROCESS SUMMARY Describes the mediation process. Mediators remain neutral; they do not take sides. Each disputant must agree to a plan of action.
Make introductions and define mediation. State the ground rules: o Mediators remains neutral; they do not take sides. o Mediation is private. o Take turns talking and listening. o Cooperate to solve the problem. Get a commitment from each disputant to mediate and follow the ground rules. STEP 2: GATHER POINTS OF VIEW Ask each disputant (one at a time) to tell his or her point of view about the problem. Listen to each disputant and summarize following each disputants statement. Allow each disputant a chance to clarify by asking: o Do you have anything to add? o How did you feel when that happened? Listen and summarize. STEP 3: FOCUS ON INTERESTS Determine the interests of each disputant. Ask: o What do you want? Why do you want that? Listen and summarize. To clarify, ask: o What might happen if you dont reach an agreement? o What would you think if you were in the other persons shoes? o What do you really want? Summarize the interests. Say: Your interests are ___________. STEP 4: CREATE WIN-WIN OPTIONS Explain brainstorming and state its rules: o Say any idea that comes to mind. o Do not judge or discuss ideas. o Come up with as many ideas as possible. o Try to think of unusual ideas. Write disputants ideas on the Brainstorming Worksheet STEP 5: EVALUATE OPTIONS Ask disputants to nominate ideas or parts of ideas. Circle these on the Brainstorming Worksheet. Evaluate options by applying criteria: o Is this option fair? o Can you do it? o Do you think it will work? STEP 6: CREATE AN AGREEMENT Help disputants make a plan of action. Get specifics from each disputant: Who, what, when, where, how? Write the Peer Mediation Agreement. To complete the agreement, have each disputant summarize by asking: What have you agreed to do?