You are on page 1of 15

4/14/2015

BSNLContinuestoReportlosses,WhatShouldbeNext?:OurAnalysis

Breaking
AppleiOS8.4Betabringsinbugfixesandanallnewmusicplayer
HTCOneE9+andHTCDesire326GannouncedforIndia,togoonsaleinMay
Ideahikesits3GnightdatapackfromRs.49toRs.79
HTCOneM9+officiallylaunchedinIndiaforRs.52,500
TataSkyDTHsservicedisruptioncontinuesevenafter10days,customersplantoswitchovertootherproviders
CLOSE
Voice&Data
Mobile&Tablets
DTH
SpectrumDatasheet
MobileOperatorCodes
ContactUs

Menu
Voice&Data
Mobile&Tablets
DTH
SpectrumDatasheet
MobileOperatorCodes
ContactUs
search

BSNLContinuestoReportlosses,WhatShouldbeNext?OurAnalysis
HomeAnalysisBSNLContinuestoReportlosses,WhatShouldbeNext?OurAnalysis
ReportedbyChethanSAnalysis,BSNLLastUpdated:December23,2013at1:14pm140

BSNLhasbeenreportingstraightlossesconsecutivelyforfouryearsnow.Though,lossforlastfinancialyear(201213)ofRs.7884Crwaslesserthanthelossin201112(Rs.8851Cr),itisreportedthatitwould
takefewmoreyearsforBSNLtobeprofitableagain.
WhileBSNLcangetbailoutsfromGovernmentlikeanyailingPSU,noamountofbailoutwouldhelpinthelongerrun.AcompanyofBSNLsstaturemustlooktobuilduprevenuesbyvirtueofitscorestrengths.
InthispostwemakeeffortstonoteBSNLsstrengthsandprovidesuggestionsonhowtheycanbeleveragedtoturnprofitableinthelongrun.

BSNLsStrengths
1. PeopletrustBSNLThefirstandforemostthing,trustisreallyimportantforanycompanytogainandretaincustomers.BSNLisrenownedfortransparentbilling,nohiddencostsandminimalpeskymarketingcalls.
2. VastinfrastructurePANIndia3Gnetworkwhichisbeingexpandedonaggressivenote
3. GovernmentbackingmanygovernmentschemeslikeruralbroadbandnetworkgetrolledoutthroughBSNL.NowthiscancausefundcrunchiffundsdontreachontimebutBSNLmusttakecaretoseethatsuchthingsdonthappen!
4. BSNLofficesatprimelocationsineverytownandcityincludingmetros
Thesecorestrengthsmustbeeffectivelyutilizedinordertoturnprofitable.Wesuggestfollowingmeasuresforimprovingthings.

Improvecustomercare
Whenpeopletrustabrandandavailtheirservices,itisthebrandsresponsibilitytoservetheminanefficientmanner.BSNLironicallyiscurrentlywellknownforpoorcustomersupport.AnyarticlefromusonBSNLgarnersatleastone
negativecommentaboutthepoorsupport.BeingaBSNLcustomermyselfIhaveexperiencedthisovertheyears.Somecommonexperiencesare:
1. Longwaitingtimes(even>15minutes)totalktocustomercareexecutivesandafteranexecutiveisreachedthecallgetsputonholdorevendisconnectedsuddenly
2. Subparcommunicationskillsofcallcenterexecutives.EvenafterchoosingEnglishascommunicationlanguageatIVR,theyspeakinlocallanguage.QualityofEnglishispoor.
3. ApartfromtariffbenefitsIwasneverabletogetsatisfactoryanswerstoqueries.MostofthetimesIwasaskedtocallafterfewhourswithreasoningofserverdown.
4. Fakeassurancesofissuewouldbesolvedin24hours,andtheykeepadding24hoursthereafterevenwithoutregisteringacomplaintreasoningserverdown!HaveexperiencedthisbothinKarnatakaandAP.Lastexperiencewassome
sixmonthsagoinAP.
Someaspectsabovehaveimproved,particularlyinKarnataka,butthesituationremainslargelysameinothercircleslikeAP.Havingexperiencedthis,Istoppedcallingcustomercareformatterslikebilling/rechargeissuesusedtotakeatop
downapproachofcallingtoplevelofficials.Suchapproachesfrommultiplecustomerswouldnotonlyhampertheworkoftopofficialsbutalsomakethewholeconceptofcallcenteruseless.Tomakecustomershappy:
1. BSNLmustimproveskillsetsofcustomercareexecutiveslameexcuseslikeserverdownarenomoreacceptable.
2. Provideawebsitewhichworksforloggingcomplaints.Loggedcomplaintsmustbeaddressedontimewithtimelyupdatestillthen.ReadOnlineRechargeWoeswithBSNLPortal
3. LogontosocialmediahowaboutcentralizedtwitterandfacebookaccountsforPANIndiacustomerswithadedicatedteamwhocanescalateissues,callbackcustomersandsolveproblems.Privateoperatorsdothisinagoodway.
Thoughtheyappeartousebotssometimes,issuesgetsolvedwithinsaidtimeoften.
4. Providemodernmeansofsupportlikeonlinechatsystem.Intheageofinstantmessagingcustomerswouldcertainlywelcomethis.
5. Aproperfeedbackmechanismtoratecallcenterexecutives.ThoughanSMScomesaftercall,notsureiftheresponsesarelookedonto!

Improvemarketing
Firststeptowardsmarketingishavingagoodlooking,uptodatewebsite.Thoughthemainwebsitewasrevamped,circlewebsiteshavedated(read1990s)looks.Thecirclespecificwebsitesservelittlepurposeandgiventhelittlepublicity
theyreceivelittlecustomersknowabouttheirexistence.Theanswerliesintheintegrationofallwebsites.BSNLcanshowcasethemselvesasonebigbrand.Mergeallwebsitesintoonecirclespecific,commerce(portal.bsnl.in)and
customercare(selfcareportalscurrentlyeachzonehasone).Thisishowprivateoperatorshaveit.Thisintegrationwillmakethingseasieroneteamformaintenance,consistentlookacrosssites,customerscanbegivenunifiedlogin
benefits.
Thesocialmediaaccountsmeantforcustomercarecanbeusedforbrandbuilding.Webadvertisements,newspaperads,outdoorhoardingsareotheravenues.Emailmarketingcanbedone,butthismustbedoneveryprofessionallyemails
mustnotbesenteverydayforinstance.Againdesignmattershere.

LeverageCoreStrengths
Employees
Corestrengthofanyorganizationisitsemployees.Employeescanbuildorbreakabrand.SolikeeverybrandBSNLmustmakeeffortstokeepemployeeshappyandalsoleveragethemforbuildingthebrand.Inordertomotivatepeopletodo
more,anoverhaulofHRpolicieslikealigningthemtomoderncorporatepracticesmightbenecessaryacceleratedgrowthoptions,attractiveperks,recognitionsintheformofawardsetc.
Almosteveryoneisonsocialmediathesedays.Positive/informativepostsfromemployeeswillcertainlyhelpBSNLbuildanidentityamongstthenetsavvypublic.Thiswillalsoprovideasenseofachievementandcelebritystatusto
employees.Employeeunionswhoareoftenconsideredastroublemakersbycallingforstrikescanbetakenintoconfidencetotalkaboutthebrand.Thewordofmouthstillremainsapowerfulmediuminattractingpeopletomakeachoice.
ImagineeveryemployeebringingonenewcustomerintoBSNLfamily.
Avoidcorruption:Linemenwhoareoftencontractemployeesmustbetrainednottodemandmoney.Whilethisdoesnothappeneverywheretheyarestillknowntodisruptlandlineconnectionsifnotpaidfortheirservices'(!).Whileitis
possibletobringsuchissuestonoticeofhigherofficials,publicgenerallydonotgotheextramileorsometimesdonotknowwhomtocontact.
Infrastructure
OneofthecorestrengthsBSNLhasisitsvastinfrastructuretelecomtowers,fiberopticnetwork,buildingsinprimelocations.Thisinfrastructurecanbesmartlyencashed.Someofthesearealreadybeingdone,butthosearrangementscanbe
increased.
1. TowersharingagreementswithothercellularoperatorsBSNLisinauniquepositionhereastheyprobablyownalargeshareofcelltowersinruralareas.ThoughthismayleadtoanopinionthatBSNLwouldlosecustomersthatcan
anywayhappen.Privateoperatorswhoaregenerallyaggressivewillsetuptowersindependently!
2. RoutingothernetworktrafficthroughBSNLsvastfiberopticnetwork
3. Buildingsinprimelocationscanbeleasedoutforcommercialpurposes.RecentlyAPBSNLfloatedEOInoticeforinstallingATMsatBSNLofficepremises.
http://telecomtalk.info/bsnlcontinuestoreportlosseswhatshouldbenextouranalysis/112349/

1/15

4/14/2015

BSNLContinuestoReportlosses,WhatShouldbeNext?:OurAnalysis

RevenueGeneration
1. ConcentrateonEnterprisesegmenthappyenterprisecustomerscanbringinbigrevenues.BSNLhasnecessarycapabilitiestoprovideendtoendenterprisesolutionsintheformofattractivetierwiseofferings(small,mid,large,very
largesegments).Primaryenterpriseneedisdedicatedfulltimesupportwhichanytelecomserviceprovidermustprovide.
2. Whileincreasingtariffsisanoption,attractivetariffsaretheonewhichmakesthedifferencethisisgoodforindividualcustomers.
3. ConcentrateonimprovingdatanetworkBSNLalreadyhasthebaseingredient,lowestdatatariffsinindustry.Withthespurtinsmartphonesandtablets3Gcoverageisbecomingmoreandmoreimportant.
4. Conveniencefactorforcustomers:
1. BSNLprobablyhasthelowestdensityofretailernetworkthismakesitincreasinglydifficulttogetatopup/rechargedone.Ontheotherhand,rechargesforprivateoperatorscanbedoneatalmosteverycornershop.This
demandsupplygapandonepoorexperiencewillmakeapersonnottochoose/recommendBSNL.Sodealer/franchiseenetworkmustbestrengthened.
2. SMSbasedspecialbenefitsactivation:Whilesimilarbenefitsareavailableacrosscirclesintermsoftariffs,SMS/USSDbasedactivationisavailableonlyinhandfulofcircles.KarnatakaandKeralaallowalmosteverySTV
activationbySMSwhileAPandMaharashtraallowminimal.Uniformityalloverisimportant.
3. PANIndiatariffrolloutsdonothappenonthesamedayevenafterannouncementbyCorporateoffice.Circlewebsitesfailtonotifyannouncementsontime.Thisiswhereacentralizedsinglewebsitecanbenefit.
4. RecentlyBSNLannouncedthegogreeninitiativedespiteofregisteringforthefacility,Igotaprintbillthismonth.Suchfailsarenotdesirable.
5. Celltowerscanbepoweredbyrenewablesourcesofenergythusreducingdependencyonelectricityandhencecuttingdownpowerbills.
6. MountingduesmustbebroughtdownthisalonecanbringincrorestoBSNL.
7. IntroduceaBSNLWalletlikeAirtelmoney!
8. Shutdownlossmakingtelephoneexchangesortheoneswhichbringlessrevenuemanypeopleoptforlandlinejustduetobroadbandbenefitsthroughsuchexchanges(mainlyrural).3Gdatacardsatspecialpricescouldbeencouraged
atsuchplaces.
9. Introducecertificatecoursesforinterestedatcompetitiveprices.AsofnowBSNLisprovidinginternshipopportunitiestotechnologystudents.
Fromourreadersresponsesatdifferenttimes,webelievetheyarestillreadytoacceptBSNLastheirpreferredserviceprovider.GoodluckBSNLfortheturnaround!Asareaderwhatyouthink?Doyouhaveanysuggestionthatcanmake
BSNLbackintrackdoletusknowviacomments.
Like

117

Tweet

24

submit

Share

Pocket

Storyfirstpublishedon:December23,2013at11:00am
BSNLATM,BSNLlosses,BSNLoffices,peopletrustBSNL

ChethanS
SeniorResearchAnalyst
GISProfessionalwithaninterestinTelecommunications.IstudytheglobaltrendsandassesshowtheycanhelpIndiantelecomindustryandtheconsumer.

RelatedNews

BSNLtoofferUnlimitedFreeNightCallingonitslandlinephones

TollFreeAppsHelpBuildSmartPipesforaDigitalIndia

AircelreplacesBSNLasthe5thlargestmobileserviceproviderinIndia

BSNLrelaunchesUnlimited3GDataPlansforRs241

BSNLRevisesRuralGeneralLandlineplan,hikesfixedmonthlychargesfromRs90permonthtoRs120

BSNLtoinvest7000croreforsettingintegrated3G,4G,wifihotspots

BSNLtoofferlifetimeplanwithautovalidityextension

RecentNews

AppleiOS8.4Betabringsinbugfixesandanallnewmusicplayer

http://telecomtalk.info/bsnlcontinuestoreportlosseswhatshouldbenextouranalysis/112349/

2/15

4/14/2015

BSNLContinuestoReportlosses,WhatShouldbeNext?:OurAnalysis

HTCOneE9+andHTCDesire326GannouncedforIndia,togoonsaleinMay

Ideahikesits3GnightdatapackfromRs.49toRs.79

HTCOneM9+officiallylaunchedinIndiaforRs.52,500

TataSkyDTHsservicedisruptioncontinuesevenafter10days,customersplantoswitchovertootherproviders

WhatsAppgetsupdatedwithMaterialDesign,APKavailablefordownload

Android5.0LollipopbasedCyanogenOS12rollingoutforOnePlusOne
LavaIris402+GoesOnSaleForRs5,678SamsungGalaxyGrand2LaunchedinIndia

LeaveaComment
Youremailaddresswillnotbepublished.Requiredfieldsaremarked*
Name*
Email*
City
Website

Comment
Submit

Notifymeoffollowupcommentsbyemail.

JunejaNagpurJanuary3,20155:32pm,5:32PM
CorruptionistherootcauseofalltheevilsofthePSU.EveryofficerrightfromGroupCuptoCMDaretotallycorrupt.RightfromprocurementofEquipmentandstoresbyCorporateofficehigherofficerstillthedeliveryofservicesto
thedoorstepsofcustomersthereistotallycorruptionduewhichnonstandardEquipmentsandstoresareusedandservicesarealsodegraded.ThereisnorightHRpolicytoproperlymotivatethestaffsandexecutivesandtherealso
corruptionplaysadisasterroleandthereisnorespectformoraleandsincereofficersofthePSU.IfaCBIraidisconductedinallthetopbrassesinHRandMMdepartmentoftheBSNLCorporateofficethendefinitelyabulknoof
officerscanbecaughttobepossessingdisproportionateassetsintheirketty.
ReplyLink

SSJune3,201412:49pm,12:49PM
Ifyouhaveaninternationalroamingsimthenyoufollowthesteps(ifyouhadnt)
gotosimtoolkit(cellone/BSNLMobile)>>network>>international>>cellonepartner
Restartdeviceandifnosignalselectnetworkmanually.
ReplyLink

ER.Raghvendra(JTOBSNLnorth)May19,201412:03pm,12:03PM
Guyseverything&everyonearenotperfect.SecondlyuguysarequietTrueinurside.ButTherearemanyflawsbutmaincausewhichIseedailyare:
1)itisonly&onlyEngineersofBSNLwhoareworkinghardirrespectiveofdayshrs.Wegetdeadlines,designing,costcutting,applying,fieldworketc.
2)EveryoneinBsnlisdependantonus.Juniorsdontlistentousaswhywudtheycoztheygetregularincome&notafraidinfactagedjuniorstrytoshoutonusbeingseniors.
3)Wehavenotifiedseniorsmanytimesregardingflawsbuttheyraisetherehands&dontevenprovideuswithproperresourcesquality&forceustodomagic.
Soonwholeitisbasicallylackofsurveillanceonemployeesespeciallyfieldone&yajunioremployeesaremannerlessIwudsay.
~aElectricalEngineerworkinginBSNLnorth!!
ReplyLink

hapMay12,20148:52pm,8:52PM
1.propermgmtofstaffs.dontpromoteministerialstafflikeclerkstotechnicalpostsbecausetheyknownothingcomparedtotheurbanconsumers.Alsotrytodecreasethenumberofministerialstaffsbyreducingthenumberofnew
jobs.
2.Trytotellthelinemen,dontdemandbribes
3.Improvemarketingstrategy.Promoteevdoservices.Itistheonlytrueunlimitedwirelessinternetconnection.
4.Givenewlandlineconnectionsonlyiftheyaresubscribingforbroadbandconnection
5.Lastbutthemostimportantone,GotosupremecourtagainsttheIntraCircleRoamingAgreementfor3G.Itispurelyunethicaltoallow3GsharingafterauctioningpanIndiaspectrumforahugeprice.Thegovtmaynotbeinterested
inthis(weallknowthereason)
ReplyLink

BANOTHUSAKRUApril17,20142:27pm,2:27PM
Itsverynicediscussion.IfalltheemployeesofBSNLworktogetherforourvisionwecangetsuccess
ReplyLink

prathapApril5,201411:30pm,11:30PM
notplansforfarmersimeanagriculturepeoplesmajorpopulationofindianearly50percentinagriculturemainlynowadaysagricultureisalsoneedoflackofcommunication
ReplyLink

PravatKumarDasFebruary28,20143:50pm,3:50PM
WebsiteofBSNLCirclelookslikeoutdatedandrejectedsite.SamepositionofSSA,IntranetandalsoBSNLEmployeesUnionssite.
Corruption:Grassrootemployeesaretemporaryorcontractual.theyaregettingverymarginalpayment.Example:WhenaPermanentLineMangettingpaymentRs.20,000to35,000sameworkdonebyacontractualworkerin1750to
http://telecomtalk.info/bsnlcontinuestoreportlosseswhatshouldbenextouranalysis/112349/

3/15

4/14/2015

BSNLContinuestoReportlosses,WhatShouldbeNext?:OurAnalysis

2500.DataEntryOperatorgettingpayment2000to2,500andlikethisaBroadbandmaintenanceworkdonein1000to2200.WhereasStateGovtpaidthereworkerWatchmanorPeonRs.4500DataEntryOperatorRs.5200to8000
Technicalworker7500to9500Todayinthispaymentcanapersonmaintainhisfamilyandcangivehischildeducation?Corruptionisonlyfortheirsurvival.Nowdaysifyoufindminimum70%connectionofBSNLLandLine
subscriberaregettingconnectiongivingextramoney.
Nextthingismarketing:DSA(DirectSalesAgent)appointedforMarketing.ButinBSNLtherearenoautomechanismtogivepayment,norewardsforperformanceandnopromotiontoexperiencepersonlikeotherorganization(LIC,
InsuranceandFinanceSectoretc).DSAsarenotgettingpaymentproperly.Even1yearto2yearpaymentpending.Officersareshowingthat,theyaresavingBSNLmoneybybreakingDSAspayment.TopassaBillrequiredsomany
signatures.Everysignaturecreatescorruption.Last2to3yearitdevelopsgradually.Therearenorewardsforbetterwork.WhenaDSAdobetterthattimeOfficerCutoffhisbill20%,30%,40%andeven50%accordingtobetterwork.
Insuchasituationhowcanmarketingdevelop?
UDAANCFAMarketingwingofBSNLdoingnothingonlyoutdatedDataentryofLeads.Officerandworkerengagedinwingexpenditurehugeamountinthishead.Theyareenteringdatawhichisalreadysettled.Ifyouseedata80%
to90%dataenteredareoutdated.ActuallyProjectUdaanisverygoodmechanismbutnobodyutilizeditfromtoptobottomitisworkonlyPenandPaper.TopLevelOfficerandManagementareneglectingintheirduty.Theyarenot
watchingwork,onlywastagemoneyofBSNLgettingpayments.BSNLgiveSMSBSNLinyourdoorstepwhenacustomergivingSMSforaLandLineorBroadbandthatgotocoldstorefor2to3months.Withinthisperiod
customercomingtoExchangeorofficeandsolvingproblemintheirways.After2to3monthSMSforwardedtofieldunitSA(SalesAssociate).Ithink60%ofUdaanSA(SalesAssociate)notusingtheirID,theyhavenocomputer
knowledge,thisworkdonebySTL(SalesTeamLeader).
ReplyLink

RudreshaJanuary12,201410:29pm,10:29PM
Hi
Friends
BSNLhavingsomeweaknessisfollows
1)CheifmanagingdirectortogroupDemploycountingtheredaysforsuperannuation
2)allemploysarehighpaidfortherework
3)almostallthetimeBSNLworkisnonproductive
4)evenafter13yearsBSNL,
stillnownothavingclearandfuturisticHRpolicy
5)BSNLMustpracticepreventiveandprotectivemaintenanceforqualityservice
overalBsnlrealydoinggoodwithalldemerits
ReplyLink

ajayJanuary12,20148:22am,8:22AM
Ithinkitsissueshouldberesolved.Theyshouldoptorleavebsnl.Secondislackofcorporateculture.Thirdisgroupc&dunionswhichonlydovotepoliticsoverservices.
ReplyLink

subhamJanuary11,20146:45pm,6:45PM
USSDbasedservicesactivationisoneoftheimportants,whichBSNLlacksmost.
ReplyLink

KaushikRoyJanuary9,201410:05pm,10:05PM
BSNLstartedonlineEAUCTIONofits75premiumnumbersforallcircles
Thepricesvaryfrom5000to25000
AlittlewayofsomeearningfromthelossmakingGIANT
ReplyLink

willJanuary3,20149:40pm,9:40PM
Wellstaffthinksitsagovermentruncompanysotheytakeeverytingforgranted.ithnkbsnlshouldbepravatisednow
ReplyLink

RameshdhakerkaneragataJanuary2,20145:43pm,5:43PM
Bsnlthebestnetwork
ReplyLink

aravindJanuary2,201412:24am,12:24AM
BSNLisstateownedcompanyiepeoplestelecomcompany.
Othersareprivateprofitmakingcompanies.
IfBSNLisnotinmarket,thenthecallratewouldbeincreasingdaybyday
asinthecaseofpetroleumindustry.
PrivateTelecomcompaniesareslowlyandsilentlyincreasingtheirtariffs.
SosupportandstaywithBSNLasweareallloyalindiancitizens.
ReplyLink

BandhanPreetSinghJanuary22,201411:56pm,11:56PM
veryrightaravind.
ReplyLink

PravinPrashantDecember30,20134:39pm,4:39PM
Hereiamalsofacingthesameproblemwhichyouarefacing.FromsomedaystheBSNLnetworkisverypoorandweareunabletotalkfrequently.VoicebreaksareacommonmatterwithBSNLnetwork.Thecustomercareexecutives
arenotsofriendlylikeothermobileoperators.ThemostbizarrefactofBSNLisitsserverdown.Wheneveryoucalltoacustomercareexecutivetheyareprovidingthesameanswerserverdown,pleasecalllater.Itisstronglyadvised
BSNLtotakecareofitsintentionalcustomerstomakethemhappy.
ReplyLink

TarunDecember30,20136:42pm,6:42PM
PravinitsnotonlyyoueveryBSNLcustomerisfacingthesameissue..:!
ReplyLink

BPSinghDecember30,201310:13pm,10:13PM
Pravin,youmustbookcomplaintonlineandhighlighthowinurAreaBSNLisnotworkingwell.
Asagoodcustomeryoumustraisethemattertohighestauthority.Itmaymakesomeonehappyasusaid.
BSNLPublicGrievancePortalforanykindofcomplaint:
mis.bsnl.co.in/pgs/internet/pgwebregn.asp
GovernmentDepartmentRelatedComplaints:
pgportal.gov.in
RTIOnline:
rtionline.gov.in
ReplyLink

satyajitsaikia.December30,20134:30pm,4:30PM
Accordingtome,atfirstthelowlevelemployees,fromcasualworkershouldbetrainedabouttheservices,tariffsetc.flawlesslyandwhyourservicesbetterthanotherprivateoperatorsandalsotrainedthemwhyandhowtoconvince
http://telecomtalk.info/bsnlcontinuestoreportlosseswhatshouldbenextouranalysis/112349/

4/15

4/14/2015

BSNLContinuestoReportlosses,WhatShouldbeNext?:OurAnalysis

thecustomer.Fordoingthisthemonetaryrewardsshouldbegiventothem.AlsosomemonitorypowershouldbegiventoTTAsastheyarerunningalmosteveryexchangesandlowlevelemployeesdirectlyconnectedtothem.
ReplyLink

kalyankarDecember29,20139:32pm,9:32PM
dearchetanthanksforthearticle,verygoodone..thebestpointinthearticleunevertriedtodegradebsnlbycomparingbsnlwithprivateoperatorswhorinthemarketjusttoearnmoneyandtoallthosewhorwith
bsnlthanksforursupport..becozofthecustomerslikeubsnlisabletosurviveagainstalloddsUPAisgivingbailouttoprivatefirmsbutitisnotwillingtobailoutthegovtownedbsnl..+
BSNLisveryessentialtobeinthemarkettopreventtheatrocitiesofprivateoperators..ifBSNLisnottherethenwewouldhavechargedevenforincomingandcallratesmighthavegoneupuptors10/perminute
atlast
BBEST,
SSPOKEN,
NNATIONAL,
LLANGUAGE
ReplyLink

KiranDecember29,20133:09pm,3:09PM
Iagreewiththeabovesuggestions.Inmyviewsomepracticalthingsthatcanbedoneliketrytoattracttheyounggraduatesformarketing,forthatsomededicatedmarketingwingshouldexist.Improvethecustomersatisfactionlevelby
politenessandcaringforthecustomers.Utilisingtheinfrastructureincludingtrainingcentersforcommercialpurpose.Costcuttingmeasurestobetakeninmaintenance
ReplyLink

IndianDecember28,20137:33pm,7:33PM
Isuggestyoucometoreality.99.99%ofpplwhouseBSNLdontknowapproachingsocialmedia.SoanyspendbyBSNLonsocialmediaiswasteofmoney.Themainpblemistheirlazyoldemployees.Theiroverpaidsalariesforthe
worktheyrdoingismainreasonforBSNLloses.
OnceinbnglrItriedtoshiftmyBBconnectionwhenIchangedroom,&IhadtogopillartopostbetweentwoBSNLexchanges&evenafter15daystheconnectiondidntgottransference,butasinglecalltoaprivateBBeverygot
done.Soitsmainlytheirlazyemployees
ReplyLink

GSUMANTHKUMAR,TTABSNLMACHILIPATNAMDecember27,201311:15pm,11:15PM
IfBSNLManagementimplementspropertransferpolicythenthingswillchangealmost.Andgoodqualityinfrastructureshouldbeprovidedforbetterresults.InstaffsideBSNLispayingRs.50000approximatelyfortheclericalduties
intheorganization,inthesedaysalsoevenitsimplementingpaperlessconcept.ManagementshouldremovetheunproductivestafflikewatchmansalsoBSNLpayingRs.40000permonth.
ReplyLink

KALAYANDecember29,20139:34pm,9:34PM
HISUMANTHIGUESSTHISISNOTTHEPLATFORMTODISCUSSSUCHISSUESBEINGANEMPLOYEEEOFBSNL
ReplyLink

kaushalsinglaDecember27,201310:22am,10:22AM
inbsnlthereshouldbeaccountabilityofeveryemployeefortheirwork.
bsnlemployeedoinggreatworknowbutifthereisnobackupatbtsthenaemplyeecantdoanything
ifweaskforbatterycellsthereisnocellsifweaskforbatteryprotectionunittheanswerisno.verypoormaintenanceofbtspowerplantand
ReplyLink

rahulDecember27,20139:28am,9:28AM
bsnlplanvalidityschemeshouldchangeout.itgivesonly6monthvalidity.tocompetethanothersprivatecompaniesgivesnearbout3yearsvalidity.andaftertimegoesonvalidityautomaticallyincreasedbutinbsnlvaliditygameis
likeasuparikillerwhocontractforamoneyandhaveacrime.justlikebsnlalsomakecompulsionofvalidityrechargetokeepactive.alsosoundqualityofacallisbullshitandseveraldrawbacksmustremoved.
ReplyLink

RushabhDecember26,20139:51am,9:51AM
ImailedthistoCMDmail
AreplycamefromthemsayingThankyouforyourfeedback.Weareinapositionofremovingconjunctionstatebystatewehaveclearednearly99%conjunctioninmaharashtranowwearemakinggujratandgotodifferent
states..WewillbecompletingallstatesbyJuly14
ReplyLink

MRCXavierDecember26,20139:41am,9:41AM
ThisisaWonderfularticletomotivatetheBSNLemployeesrightfromCMDtoTheGroupD.Buthowmanyofthemmighthavereadthisarticletounderstandthefact.Iamalsoanemployeeofthisgreatcompany.Peoplelikemetry
ourbesttoconveythiskindofinformationstoourownfellowemployees
ReplyLink

NitinKoiralaDecember26,20131:51am,1:51AM
HithisisNitinKoiralaandiamusingBlackberry8520ifIwillactivateanyBBplanitwillworkautomaticalorneedInternetsettingpleasereplymeonmyemailId.ThankNitinkoirala
ReplyLink

sourabhagrawalDecember26,201310:19am,10:19AM
ForBlackberry8520handsetyouneedtorechargeonlyblackberryplan.Forprepaidthisvoucherwillbein410+/5range.
Afterrechargingwithblackberryvoucher1sttime,servicewillbestartin2hrsautomatically
ReplyLink

AnkitNegiDecember26,20131:37am,1:37AM
veryniceanalysisbyyousir,iagreewithyou.
IwanttoaddwhyBSNLisbest:
1)Best3GspeedasIgetaround900KBps(itskilobytesnotkilobits)speedinmytownDehradunwhereotheroperatorslikeAirtelgives300KBpsandIdeagives300KBpswhileTATADOCOMOgivesaroung500KBpsspeed.
2)Notasinglepaisaiswronglydeducedfrommybalanceinlast6years.
Inmydehradun(Uttarakhand),thebiggestproblemwithBSNLis:
1)VeryVerypoorcustomersupport,,ifyougetanyproblemthenthereisnowayforyouotherthangotoBSNLmainheadofficeandsubmityourhandwrittencomplain.
2)Sometimes3Gservicesdonotruninsomepartoftown.
3)BSNLUttaranchalwebsitedoesnotremainupdatedontime.
Sir,IthinkcurruptionisthebiggestproblemwithBSNL.
HigherauthoritiesofBSNLarehighlycurropt,theychooseforcustomercareservicestothosecompanieswhogavethemveryhighcommisionbelowthetable,theygaveportalmaintainenceservicestothosecompanieswhogavethem
againveryhighcommision.
ThisisthemainreasonofverypoorserviceofBSNL.
ReplyLink

http://telecomtalk.info/bsnlcontinuestoreportlosseswhatshouldbenextouranalysis/112349/

5/15

4/14/2015

BSNLContinuestoReportlosses,WhatShouldbeNext?:OurAnalysis

Sayantan(Kolkata)December26,201312:13am,12:13AM
IamadieheartedfanofAirtrlbutIreallyfeelsadforBSNLasitissinkingslowlyandgradually.EverytimewhenIvisitaBSNLexchangeIseethatitsfilledwithsomepeoplefromthe50sand40swhodosentknowevenTof
technologyandmyGodtheirbehaviour!SoRUDE!Idontunderstandwhatdothesegrandfathersthinkofthemselves.Whereaslookattheemployeesoftheprivateoperators.Sosmart.TheyarepaidmuchlessthanBSNLbutstillthey
dontbehaverudely.SoobviouslywhywontpeoplepreferBSNL.PeoplesaythatBSNLisgoodanditsnetworkispresentintheSiachenandVilliagesbuthowmanytimesarewenormalpeoplevisitingSiachenandvillages?Itallthat
mattersistheservicethatwegetfromthemwhenweatourhomelocationandinmyhomelocation,itsbettertoforgetthatthereisacompanycalledBSNL.
ReplyLink

PMANOJDecember26,20135:51pm,5:51PM
DearMrSayantan,pleaserememberthattheratesofotheroperators,includingthatofAirtel,isnotincreasingonlybecauseBSNListhereinthefield.
ReplyLink

RajeshMay24,20147:54pm,7:54PM
Iacceptwithyousayantan.Ialsofacedsimilarproblem.Iwasattractedbythenetworkavailabiltyandplansofbsnlandplannedtoport.Thefirstwordigotfrommycolleagueisnottogobsnlasithastheworstcustomerservice.
IwasworkinginaMNCandnooneherehasbsnlconnectionexceptmeaswearehavingverygoodoffersfromairtelandbetterconnectivity.ForportingmynotoBSNLiwenttothebsnlofficeandpeopletherearebehaving
reallyrude,thereattitudeislikeifyouwantbuyotherwiseleave.Ihavebeentoairtelofficeandpeoplearebehavingreallygood,theyareaskingmyrequirementandsuggestingplanaccordingly.Iaminterestedintakingpostpaid
connectionbutconsoledmyselfnottogoafterseeingtheirbehaviour.Theyarenotevenreadytotellwhatofferstheyarehaving.Ifinallygotmysimaftervisitngthere56timeswhichgotfortunatelyactivated.ICheckedthe
planininternetasIhaveofficenetworkandactivatedplansrelavanttome.Nowiamfacingproblemwithmynetworkconnection.IaminthehotofthebangalorecityKoramangalaandiamnothavingproper3gconnection.I
triedtoreachcustomercareandwhentheypicktheyaresimplydisconnectingit.Theyarenotevenreadytowaitforustosayhello.Nowiamrepentingmymove,Isubmittedmycomplaintonlinebutnotsurewhetheriwillget
response.Iplannedtowaitforsometimeotherwiseplanningtomovetoairtelasspendingfewbucksextraisbetterthanhavingnoconnectivity.
ReplyLink

NGUPTA(ANDHRAPRADESH)December25,20139:09pm,9:09PM
BsnlmakinglosesbecauseofUPAIandIIwrongdecisions.In2005andthenitcancelledmanyexpansionplansofbsnl.Sowithlesstowersicantserverhugecustomers.sofromlastseveralyearsbsnlcustomersarefacingproblems.
WiththisreasonsmanypeoplereluctanttouseBSNLservice.AfterUpadhyatookchargeasaCMDtheystartedexpansion.thisyeartheyareadding14.7millionscelllineswithhelpZTE.AlltheseZTEtowerssupports2G,3G,4G.
Nowupadhayaplaningtoadoptmanagednetworkmodel.Inthismodellikenokiaorericssonoralcatellucenttakecareofbsnlnetworkfortenyears.Iftheyfindanycongestationinanyareatheyinstallnewtowerimmediately.In
presentmodelitcantstartnewtowersimmediately.AndbsnlconvertingitsnetworkswitchesfromTDMtoNGNwhichisveryadvancedandcapabletoservemorecustomers.WithTDMtechnologythereismuchwastageofnetwork.
WithNGNtechnologytheycanstartIPTV,VideoonDemandetc.SoBsnlhastostartnewserviceslikeIPTV,Videoondemandetc.Withtheseserviceitcanearnmorerevenue.ApartfromthesefirstBSNLemployeesfightwithUPA
govtifitstopmanagedmodelnetworkexpansionplans,notfortheirSalariesorDAsorTravelcharges.
ReplyLink

karthikDecember25,20136:32pm,6:32PM
recruitnewyoungguystalentedismarketinghretc.,givevrsforthosewillingtogobecausethosecannotbringany+impacttobsnl
ReplyLink

AslamDecember25,20135:18pm,5:18PM
BSNLMAKINGHUGELOSSESBECAYSEITSRUNBYCORRUPTOFFICIALSWORKINGININTERESTSOFPRIVATEOPERATORS.ONLYMODICANSAVEBSNLANDINDIA.
ReplyLink

XYZDecember25,20137:32pm,7:32PM
modicoruptless???
nooneiscoruplessinpolitics.
ReplyLink

susfbDecember25,20134:57pm,4:57PM
ForemostthingisthatBSNLisaserviceproviderandnotabusinessgroupestablishedformakingprofit.Employeesarerecruitedformaintainingthetelecomservicesandnotformarketing.Leavetheseemployeesfortechnical
maintenanceformseparatemarketingwingwithyoungtalentedguyswithmarketingaptitude.
ReplyLink

HariharanADecember25,20134:43pm,4:43PM
Iappreciateyouranalasisandsuggestionforimprovementofbsnltogetprofit.Ihavealeadysentmyviewsthroughmymail.Byadoptingthis,Ibelievebsnlwillgetprofitwithin21months3monthsforconsiderationofplanand18
monthsforexecutetheplan.Bsnlexistenceisveryessentialnotonlyforsafetyofourcountrybutalsoarrestprivateoperatorsearningmoremoneyfromcustomers,forexambleweknowthattheychargedforincomingandoutgoing
callswithhighratebeforeweenterthecellbusiness.
Thankingyousir,
HariharanASrtoa
BsnlemployeeNagercoildivisionTamilnaduCircle
ReplyLink

pradeepDecember26,201310:56pm,10:56PM
fullyagreedwithusir
pradeep
commonman
ReplyLink

HariharanADecember25,20133:25pm,3:25PM
Theretirmentageofthebsnlofficialsmaybereducedfrom60to58years,whichwilldecreasethesalaryexpendituretoacertainextent.Youngenergeticandenthusiasticengineeringgraduatesmayberecruitedasapprenticetraineesfor
twoyearstocompetewithotheroperatorsinthefastdevelopingtechnology,afterthattheymaybepreferedforregularpost.Periodicallyinspectioandsurprisecheckupshouldbeconductedbytheofficers,whichwillhelpthe
improvementofservice.
Allnationalised/scheduledbanksshouldbeapproachedforopeningATMcentersinBSNLoffices,asminimum30centreineachdistrict,bythiswecancroresofrupeesasprofit.AlsoshoppingcomplexmaybeconstructedinBSNL
vacantlandbyavailingbankloan,takingadvanceamountfromprospectivecustomersforofferingthesameforrent.
Punctualityindutyshouldbeinculcatedamongstafffromtoptobottombyintroducingcardpunchingwhichisconnectedwithsalarypackage.Theabovepracticewillyieldfruitfullresult.
Incentive/HonarariumpaymentmaybemadebymeansofTopupcardsinteadofcashpayments.
Byfixingatargetdatefordisposalallidleandobsolutestores,theunserviceablestoresshouldbedisposedoff.
VacantbuildingsandBSNLquartersmaybegivenrentforGovt/SemiGovt/PSUwhereeverpossible.
Thetariffbenefitsandoffersshouldresembletoprivateoperators.ThenonlyBSNLwillsurvive>Proceduresforinternationalroamingshouldbesimplifiedlikeprivateoperators.Prepaidplansmayberationalise>topupsandplan
validityvouchermaybemergedtogether.
VRStoemployeesbygettingloanfrombankisnotinteligable
ReplyLink

KOTESWARARAO.NERELLADecember25,201310:18am,10:18AM
Mr.ChetanhasverycorrectlyanddispassionatelyanalysedtheplusandminusesofBSNL..AsaretiredseniorofficerofDOT/BSNLIfullyagreewithMr.Chetan.Basicallythestaff100linesratioishighinBSNLwhencomparedwith
otherprivatetelcos.whogotverylessstafffor100linesandconsequentlythepaybillwithpayrevisoncommissionsincreasealongwithothercentralemployeestherebymajorpartgoestosalaries.ThesestaffwereNOTRECRUITED
BYBSNLBUTCAMEASALEGACYOFDOTandtheyhavetobecontinuedorgivenVRSwithaGOODGOLDENHANDSHAKEFORWHICHTHEGOVT.HASTOFINANCEAROUND10Kcoreswhichtheyarenot
releasing.
2.Thestaffrecruitedin1980sareRAWcandidateswithlittleeducationandtheymaynotbeabletoexpressconfidentlyinEnglishwithcustomersandatthemostinlocallanguagealsotheyhavetolearnspeakpolishedlanguagewhich
istobeimpartedatTrainingcentres.
3.AfewthousandsEngineeringgraduateshavebeendirectlyrecruitedasJTO(JuniorTelecmOfficer)andTTAs(TelecomTechnicalAssistants)andthesepeoplearenotbeingtrainedinHRDinthetrainngcentrestothedesiredextent
thereby,theyarenotbeingfullyexploited.
4.TheDOThastoREFUNDaround8000/croresfortheBWAspectrumreturnedbackin2011andeventhoughtheGOMhasrecommenedtorefundinwhichFMandMOCaremembersyetthemoneyisnotyetgiven.Ifgiventhenthe
http://telecomtalk.info/bsnlcontinuestoreportlosseswhatshouldbenextouranalysis/112349/

6/15

4/14/2015

BSNLContinuestoReportlosses,WhatShouldbeNext?:OurAnalysis

REDwillbecomeGREENinthebalancesheet.
5.SupplyofInstruments,cables,jointingkits,dropwiresetc.,whicharerequiredforEXTERNALPLANTMAINTENANCEANDDIRECTLYNEEDEDFORTHESUBSCRIBERareinpoorsupply.Iamtoldtheyarekeeping
sometimesRECOVEREDANDREPAIREDPHONEINSTRUMENTSTONEWCUSTOMERSandthisshouldbestoppedtoincreasecustomersatisfaction.
6.Govt.whilecreatingBSNLPSUin2000gavelotofpromisesthatitwilldoallhelpandtakecaretheneedsofPSUbutpracticallythereisnosuchthingeitherinCASHORKIND.
7.EvenforCAPEXandOPEXBSNLisstrugglingyearafteryearandatleasttheSPECTRUMCHARGESWHICHHAVEBEENTHEHIGHESTPAIDBYBSNLshuoldberefundedsothatitwillbeonrailsandrunwithfullsteamto
continuepublicpatronagewhichwillnotbeallowedtobedonebytheprivatetelcos.whoarewaitingfortheBSNLnottobeaseriouscontestantagainsttheirinterest.
ReplyLink

DarshanDecember25,20134:02pm,4:02PM
Ohhsoitsduetogovt.$!!|onthegovtduetowhichbsnlgoinginredsheets..
ReplyLink

shekharDecember25,20139:08am,9:08AM
Makeitprivate,sellitBharti,Reilanceanybody.FreeitfromRedtapism,ITSandLinemanculture.
ReplyLink

kalyankarDecember29,20139:38pm,9:38PM
BOSSDONTWORRYWHENBSNLISSOLDTOPRIVATEFIRMSUWILLNOTBEABLETOMAKECALLSWITHPAISAS..BUTWITHBULKOFRUPEESREQUIRETOMAKEANDRECIEVECALLS
ReplyLink

sanjayApril10,20142:05pm,2:05PM
urrightsir.
ReplyLink

sanjayApril10,20142:06pm,2:06PM
urabsolutelyrightkalyankar
ReplyLink

NazeerAhmedDecember25,20139:05am,9:05AM
ThesuggesstiongivenbyMr.S.ChetanaregoodbutBabusattoplevelofBSNLneedchangedintheirmindset,theyareshirkersdonotwantanyresponsibilityandonlywanthandfulofsalary.Otheroperatorssitonthefootpathandsell
theirSIMcardwithaxeroxmachine,copyyourIDproofwiththexeroxmachineandgivecards.CanthisbedonebytheBSNLBabusTheactivationwillbedonewithinhoursbutinBSNLtheyasksomanyquestiontoissueSIM
AddressproofapartfromDrivinglicenceorPANcard.ThisishowBSNLissinking.
ReplyLink

DebabrataDuttaKolkataDecember25,20133:16am,3:16AM
ForlastonemonthmissedcallalertofBSNLKolkataisnotworkingonmynumberanybodyfacingthesameproblem?hasthemissedcallalertnumber17010beenchanged?Ihavedivertedto17010undernotreachable
conditionbutitsstillnotworkinginKolkata.Kindlyreply
ReplyLink

KaushikRoyDecember25,20139:42am,9:42AM
yesformealsoBSNLMCAisnotworkingandIdivertedto17010
ReplyLink

KaushikRoyDecember24,20139:37pm,9:37PM
MajoritypeoplewillnotuseBSNLasprimarynumberssinceitsnetworkgoesdownonaregularbasisandonecannotrelyonit100%speciallysingleSIMusers.
OnlyforroamersandtravellersBSNLisusefulforitsgreatcoverage.IhaveseenmanyplacesinruralareasonlyBSNLsignalisavailableandnootheroperatorevenAVOIDarenotthere.InplaceslikeKolkatapeoplecanrelyon
othernetworkthanBSNL.ButforruralplacesBSNLisagoodoption.
IusedBSNLasmysecondarynumber,butIswitchedoffthenumbermajoritytimeswhenIaminKolkata.Iuseitonlyforroamingwithplan199whichgives180daysroamingincomingfreeexceptDelhi,MumbaiandJammu&
KashmirandbelievemeinroamingIdidnotfacemuchproblemwithBSNL
ReplyLink

BPSinghDecember24,20139:28pm,9:28PM
LinksofwebsitesforlodgingyourCompliant&GrievancesagainstBSNLandtherebyimprovingitsworkculture.
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
BeforelodginganycomplainttoHigherauthoritymakesurethatyouhaveapproachedmiddle&lowerMgmt.Keepproofsofit.
GovernmentDepartmentRelatedComplaints.
http://www.pgportal.gov.in
RTIOnline
http://www.rtionline.gov.in
ReplyLink

sanjayApril10,20142:23pm,2:23PM
BPsinghji,whyBSNLisnotgivingAdslikeusingmobilemoreisharmfultobrain,earsasmedicallyprooved,whileLandlineisharmless.pleasecreateaawarenessofuseofLandline.
ReplyLink

vivekDecember24,20136:09pm,6:09PM
TheretailerofbsnldotknowwhatisMNPandwhatiscurrenttariffinbsnl.Thenhowsatishfyacustomerthattheretariffisbest.Themainreasonofbsnltogoindecreasingrevenueisthatthecustomernotattractedtowardbsnl
becausetheydotknowwhatiscurrentschemeofBSNL.Ifyougoprivateshopandaskthemforsimthentheywouldnotsuggestforbsnl.Ifyouaskforbsnlthentheytoldthatcallrateiscostly,youcannotgetrechargeateachshop,
soundqualityisnotgoodandwithoutaskingtheysuggestyouaboutschemeofprivateserviceprovider.Whatisreasonthattheynotappreciatebsnlbecausebsnlnotgivesufficientshareasprivategive.SecondthingisBSNLcustomer
careIfyourbalancededucedinwrongwayandifyoucomplainforitthentheytoldyouthatIdothaverighttorefundyourmoneybuttheywillnevertellthatIamtryingtorefundyourmoneybytellingappropriateauthority.Instead
theygiveemailidandtoldyouthatyoucancontacttoappropriateauthoritybysendingemail.IfyoutoldthempleasesirsendmeemailaddressthentheytoldsirIdonthaverightsendtosms.ifyoucontactthatemailidyouwill
alwaysgotpermanentlyfailureofemail.
SoyoucanthinkhowgoodcustomercareserviceofBSNL.
ReplyLink

ArunKGDecember24,20138:52pm,8:52PM
BSNLisgiving5.5%ofMRPoneveryrecharge/TOPuptoretailerswhichishigheramongallprivateoperators.
ReplyLink

http://telecomtalk.info/bsnlcontinuestoreportlosseswhatshouldbenextouranalysis/112349/

7/15

4/14/2015

BSNLContinuestoReportlosses,WhatShouldbeNext?:OurAnalysis

mr.raiDecember24,20135:41pm,5:41PM
bsnlisrunbycorruptbabusandministers.henceitwillalwaysmakehugelossandsuckcommonmanbloodmoney.
ReplyLink

ArunKGDecember24,20138:54pm,8:54PM
Canyoutellanygovermentpublicenterprisewhichdonthaveanyindofcurreption?
ReplyLink

A.ADecember24,20135:23pm,5:23PM
BSNListhelegacyofthegovt.theywillneitherabondonenorletitfunction,itisasourceofcorruption.IamsureBSNLwillcontinuetosurvivefortheselfishmotiviesofthebabus.
UnlessQoSandaccountabilityimproves,nothingelseispossible,theeffectivewaytousebsnlistouseitasbackup(secoundary)number.Bsnlisnotinthebusinessrace,henceforgetaboutdrasticimprovement.Theleastyouexpect
thehappieryouare.
ReplyLink

rahulDecember24,20134:57pm,4:57PM
bsnlplanvalidityschemeshouldchangeout.itgivesonly6monthvalidity.tocompetethanothersprivatecompaniesgivesnearbout3yearsvalidity.andaftertimegoesonvalidityautomaticallyincreasedbutinbsnlvaliditygameis
likeasuparikillerwhocontractforamoneyandhaveacrime.justlikebsnlalsomakecompulsionofvalidityrechargetokeepactive.alsosoundqualityofacallisbullshitandseveraldrawbacksmustremoved.
ReplyLink

UmeshSinghDecember24,20132:50pm,2:50PM
1)BSNLshouldbeallowedtogivepoliticalpartiesfunding.sothatitcangettailoredmadepolicieslikeotherprivateoperator.
ReplyLink

narapareddy.pDecember24,20132:37pm,2:37PM
Inmydistrict(anantapur.ap)BSNLhave3Gnetworkonlyinfewareas.wewantmore3GNETWORK
ReplyLink

DRajendraDecember24,20131:35pm,1:35PM
13yrshavebeenpassedaftermergerfromDOTtoBSNL(PSU),butnocorporateworkcultureisdevlopedamongtheemployees.Thismaybeoneofthereasons.SofirststeptomakeBSNLprofitabletomotiveandwtrngthenthe
marketingculture.
ReplyLink

R.KrishnaRaoDecember24,20131:05pm,1:05PM
Theemployeesandtheirunions/associationsofBSNLhadcontinuouslyraisedissuesconcerningthedevelopmentandexpansionoftheservices.Muchmoretobedonetoimprovetheservices.Themindsetoftheemployeesneedstobe
furtherimprovedtofacethepresentchallengesandforensuringabetterservicetothecustomers.Theyshouldalwaysrememberthattheyareimportantstakeholdersofthecompanyandattheserviceofthenationanditspeople.They
shouldeducatetheemployeestoseekthesupportofpeopleforstrengtheningBSNL
ReplyLink

AbhijitDecember24,201312:56pm,12:56PM
BSNLcancomeinprofitbychargingheavilytoitscustomerswhoarealreadypayingmorethantheservicequality.
.justjokingasthatwillendBSNL!
ReplyLink

GaneshDecember24,201312:45pm,12:45PM
Heyverygoodpoints!
Iagreewithanticorruptionmeasures!IboughtanewBSNLlandlineandthelinemencame1weeklateandtheydidntevengivethelineproperly(nodialtone)andwhenIsaidthanks,theywerelikegiveussomemoney(insteadof
thanks)!Igavethem20rupeesandtheywerelikewhowantsthose.IjusttoldthemthatIdidnthaveany!Thentheywentawayleavingthat20.Butevenafter1week,therewasnodialtone.Ithenhadtocomplainttotheofficialsabout
thelineandthentheyfixedit,after7days!
ReplyLink

SunilDecember24,201312:28pm,12:28PM
InfrastructureandnetworkofBSNLaregoodincomparisontootheroperators.Butonlythethingtoadvertisetheproduct,tariff,andservicesthroughemployeeworkinginBSNL.Employeesareonlywaitingforperks,salaryhikeand
otherbenifitstheydonotknowthelatestproductandtariffofBSNL.Employeeworkingatcustomerservicecentreusetowatchthetimeforlunchandclosingtheoffice.Someemployees/officerswhoarenotworkingandevennot
signinginfilesareenjoyingservicebutfewdedicatedemployees/officerwhoareworkinghardarefacinginquiries,servedwithchargesheetsduetocomplaintsmadebyfellowlazyemployeesandcontractor/supplierwhowishtoearn
fakemoneywithoutworking.Strictdisciplineismust.
ReplyLink

DrGLKameiDecember24,201312:10pm,12:10PM
ChethanS:::
Idoappreciateyoursuggestioncperc.MyDadtooservinginBSNLinGrAexecutivepostwhoIrelyeverythingbuthementionaboutBSNLdownfallforwhichIamworried.IamworkinginamedInstituteaftermyPostgraduation
andmybrotherwouldbeamedgraduateverysoon.MyBrotherrefusetouseBSNLProductforitspoorperformances.Iwoulduploadcommentslateron.
ReplyLink

seemaDecember24,201312:07pm,12:07PM
LackofstrongcustomersupportisofcourseareasonforthepoorperformanceofBSNL,butasindiansweshouldunderstandBSNLssocialcommitment,itisnotprofitorientedalone,unlikeotherprivateoperators.
SodosupportBSNL.LONGLIVEBSNL
ReplyLink

kalyankarDecember29,20139:42pm,9:42PM
THANKSSEMMAGOODCOMMENTS.
ReplyLink

sanjayApril10,20142:14pm,2:14PM
urrightseema.
ReplyLink

KKChaudharyDecember24,201310:33am,10:33AM
http://telecomtalk.info/bsnlcontinuestoreportlosseswhatshouldbenextouranalysis/112349/

8/15

4/14/2015

BSNLContinuestoReportlosses,WhatShouldbeNext?:OurAnalysis

ConditionofBSNLislikeNaiinThakursBarat.
ReplyLink

VishalJaiswalDecember24,20139:06am,9:06AM
IagreewithurviewsMr.Kumar,buttocutthelossessomedecisonsinabalancedmannerhastotaken,likeVRSfor50+or55+employestoreducenoofemployees.Useofprivateagenciestomarkettheirproductetcetc.ForaPSU,
profitgenerationisneveramotive,butgeneratingsuchahugelossisalsonotacceptable.
ReplyLink

krishankumarDecember24,20132:34pm,2:34PM
@VishalJaiswal,CananyonethinkwhyBSNLinloss,notbecauseitcannotmakeprofit.
VRScanreduce50%salaryexpenditureofBSNLwhichisabout7700Cr.ButgivingVRSislikethrowyourparentsoutofyourhomebecausetheyareagedandnotcapabletocontributeasmuchastheyhadcontributedin
theirtimeforthehome
IfBSNLHeadedbyambaniorothers,theycanthrowthemevenprofitwasreduced.
BSNLisgoingtoinstallGSMBTSnaxaliteareaforourDefenceforcesnotforprofit.BSNLknowthattorunGSMBTSinnaxaliteareaisverydifficultandincurredhugeexpenditure.
BSNLgoingtoringconnectivitytoEastareawhererevenueisinfewcroresnotforprofitbutforthepeopleofthecountry.
ItalldependsonusIfwewantBSNLtolivewhoactforthecountrypeople.
IndianPoliticiandoingtheirbestefforttosellBSNLtofilltheirpockets.
ReplyLink

k.malakondaiahDecember24,20138:38am,8:38AM
sir,iappreciateyouranalasisandsuggestionsforimprovement.iamaddingfollowingpointsrorreachingprofits.
1)attitude,respect,friendlyatmosphere,patiencelistining,caring,importance,helpingnature,positiveapproach,goodbodylanguagetowardscustmersisveryveryveryessentialsandinvitable.BSNLisnowimprovingstagewhencompared
toP&TandDOTbutnotreached100%.toreach100%behaviourtraingandcounsellingisrequiredtoBSNLemployees.
2)nextqualityofservice:borodbandmodems,telephoneinstruments,dropwireetctopqualityistobechooseninsteadofpoorquality.theP&TandDOTsloganlowestpriceistobeforgottenandhighqualityistobekeptinmindwhile
procuringstores.
3)maintinanceofBTS(celltowers):istobeimprovedbyprovision/maintainniggenerators,batterysets.
4)attendingbrodbandcomplintsontoppriority
5)theaverageageofbsnlemployeeis50yrs.sotheexistingyoungjtosandttas,clerks
aretobepostedincustmerservicecentersandcelltowersmaintinace.Orbyhiringyoungstersbetween1825years.the5lakhemployeescomedownto2.5lakhsnow.itwillcomedownto2lakhsby2015.
BSNLexistanceisverymuchessentialforthesafetyourcountryandtoarrestprivateoperatorsearningmoneyfromcustemers.forexamplewhentheintroductionofmobilesbyprivateoperatorsyouknowtheychargedforincomingand
outgoingcallsatveryveryhighrates,whenBSNLallowedtostartmobilestheytariffcomedownandallthecustmerswerebenifited.
finallyonecommonproblemfacingbyallthecustemersfromallthetelecomoperatotsis:someamountisdeductingwithoutknowledge/consentofcustemersbymeansofcontentprovidersservices/valueaddedservices.allcustemers
aresufferingandbitterlycompliningonthischeatingprocess.Thisishighlyobjectionableandagainsttoindianconstitution.soirequestallthecustemersandeminentpeopletotakeallstpstoarrestthischeating.ispeciallyrequest
supremecourtlawerstotakeupthisissueandstopthischeating
k.malakondaiah
BSNLemployee
visakhapatnam,andhrapradesh
ReplyLink

Dr.SrinageshPoduriJune3,201410:50am,10:50AM
DearMalakondaiahgaru.IamnowatAustralia.Ifyouremember,Imetyoulastmonth,IamfromBhimili.IpurchasedapostpaidconnectionwithInternationalRoaming.afterreachingherewhenItriedtoactivate,itsaysthat
theSIMcardregistrationfailed.Couldyoupleasecheck,ifthecardhasbeenactivatedforinternationalroaming?Thankyou.
ReplyLink

krishankumarDecember24,201312:47am,12:47AM
IwanttosharesomepointaboutBSNL.
1.BSNLisfeeding2.54Lakhfamilyinindiawhereasotherprivateoperatorhaving5to10%ofthis.70%employeesaremorethan50+.cantheyexistinothertelecomcompany.
2.BSNLstillrunningLandlineservicesinruralareasandfacingalossof10,000Cr.peryear.wherenootheroperateeventhinktogoindream.
3.BSNLstillrunningmorethan1000exchangeswheremonthlyrevenueisabout5000to6000butbillofelectricityandsecurityinaboutonelakhpermonth.
4.BSNLisgivingbroadbandservicesinthousandsofruralexchange,whereotheroperatornotevenreadytoedgenetwork.
5.InmydistrictBSNLhave3Gnetworkinalltalukawhereonlyfewoperatorhave3Gnetworkindistrictonly.IamlivingincitywhereAsialargestrefineryexist.
6.CanyouimaginethetariffratesAirtel,VodafoneandIdea,IfBSNLnotinmarket.
7.BSNLhaveitsconnectivityinleh,ladakh,amarnath,siachenetc.onlyforthepersonwhoprotectourcountrycantouchwiththeirfamilyinsuchtoughcondition.
therearesomanypointsother..whichmakesBSNLforcountry
IfBSNLwantstobebecomeinprofit,itcanbedonein6months
1.Reduceemployeesstrengthupto30,000andmakeunemploymentforabout2.20lakhemployees.Airtelhavingrevenue40,000crhavingonly25000employees.
3.Closeallruralexchangesandcutthemfromindianeconomyandsaveabout10,000Cr.peryear.ThisisenoughtomakeBSNLinprofit.
4.Closeall3GBTSinruralwhereitcanunabletogeneraterevenueequaltoitselectricitybilltorunningtheBTS.
5.CloseallBTSinremoteareaandmakeIndiandefenceforcetosuffer.
therearehundredsofpointotherwhichBSNLcandotobecomeinprofit.
IagreeBSNLhaslotsofdrawback,butimaginetheconditionofIndiawithoutBSNL.
ReplyLink

TharunGeorgeDecember24,20138:15am,8:15AM
BSNLcandothefollowingpracticalthingstogetprofitable.
1.ClosethelandlineserviceandreplacealllandlinewithWLLphones.Forbroadbandreplacewith3G.
IamtellingthisbecauseinmyareaBSNLisnotgivingbothlandlineorbroadbandsayinglinenotavailable.
2.BSNLisgettingpaidbyUOFfundfromGovtoputBTSinremoteareasandnexalareas.
3.InKeralaIdeahasmoretowerinruralareathanBSNL.AlmostalltowersofIdeaarenow3G.ButBSNLhasonlystartedexpanding3Gin3years.
BSNLisnottheonlyorganizationwithlargeemployees.Lookatrailway,largestGovemployerinIndia.Stillitsrunningwithoutmuchloss.
ReplyLink

AKDecember24,201311:25am,11:25AM
RailwayhasincurredRs.60,000crloss
ReplyLink

TharunGeorgeDecember24,20132:35pm,2:35PM
IndianRailways(Fromwikipedia)
RevenueIncreasetoINR1256.8billion(US$19billion)(201213)
NetincomeIncreasetoINR104.1billion(US$1.6billion)(201213)
ReplyLink

PravatKumarDasDecember24,201312:56pm,12:56PM
VerygoodpointaboutBSNL.thanks
ReplyLink
http://telecomtalk.info/bsnlcontinuestoreportlosseswhatshouldbenextouranalysis/112349/

9/15

4/14/2015

BSNLContinuestoReportlosses,WhatShouldbeNext?:OurAnalysis

rangarajanDecember24,20133:08pm,3:08PM
sir,
BSNLhasahugeworkforcetobereducedbyVRS(VOLREmovalscheme),alreadyiinformedauthoritytoworkwith30,000togetprofitbutCMDiscalmcosheisretiringinJune2014
rangarajan
ReplyLink

ARAODecember24,20134:23pm,4:23PM
AllprivateoperatorsdobusinessBSNLgivesServicestopublic.BSNLwantsprofititcancomewithinayearprofitbydoingbusinesslikeprivateopertors.BSNLmotoistogivebestpossibleservicestopublicineverycornerof
Indiaanditisreadytogive/restoreimmediatelythecommunicationwhendisastrousrainsfloodsetcoccuresthentheprivateoperators.forexampleaAppreciationletterfromGovtofIndiareceivedforrestorationcommunication
servicesatUttarkandinjune2013whenabigdisastroushappened.
ReplyLink

sanjayApril10,20142:16pm,2:16PM
goodcommentssir.
ReplyLink

kalyankarDecember29,20139:45pm,9:45PM
SIRGOODCOMMENTS.
ReplyLink

sandDecember23,201311:12pm,11:12PM
@chetan
Myideaisthatbsnlshouldhavetailormadeplansandalsospecialoffersforcustomerswhomakegoodamountofrecharges.
Agiftwouldalwaysmakeaconsumerfeelimportantandhewouldstickaround.
Postpaidisthegreatestrevenuegenerator.Bringdownthesecuritydepositsatparorlowerthanprivatefirms.Coupleitwiththefairandtransparentbillingofbsnlandtheywillbeinstanthit.
Haveagreatlyresponsiblecustcarethatresponds.
Cutdownbroadbandpricesnowinsteadofdoingitwenmaybe4gbringsdowntariffsandpeoplehavealreadymigrated.customerloyaltyalwayshasitsownmagic.
ReplyLink

sandDecember23,201311:07pm,11:07PM
@Chetan,
InmymailapartfromthecomplaintsihadmentionedthesesamethingstotheCMDassomeideas.Idontknowifhetookanynoticeofthatbutsincehisofficeactedonthecomplaintiguesshetooknotice.
ReplyLink

sandDecember23,201311:04pm,11:04PM
@chetan,
Ihavebeencomplainingforthelast2yrstofixthebsnlsupport.
Finallylastmonthidecidedtoescalatemattersfurther.IsentmycomplainttotheCMDofBSNLwiththekeralacircleheadincc.Thiswasmyfinalattempt.
Itworked.IgotamailbackfromCMDSECTT.Alsocomplaintsofminewerebeingcalledupandfollowedupbythecircleheadorsomeoneinkerala.Ifyoudonttrustmeicouldputthescreenshotofthereplyigothere.Ithinkallbsnl
customersshouldtrythis.IevenofferedtheCMDtherecordedcallwithcustomercarewhichgavemea53minholdtime.
Ithinksincewechoosetoventourangerhereandthereandnottakeitupintheofficialwaywegetnorepliesorfixes.Ifeveryconsumerfacingtheissueinsteadcomplainsandfollowsitupandmakessureitgetsheardthenyeswecan
definitlymakechanges.
Iaskeverybsnlcustomertodothesameandthenwewillseethechanges.Dontgiveupbyportingoradjust.Geturvoiceheard.
ReplyLink

kthirmalreddyDecember23,201310:36pm,10:36PM
HereIshouldmentionthat,IfthereisanyPSUinIndiawithoutitsownresponsibleandaccountabletopmanagement,thatistheoneandonlyBSNL.ItisapeculiarsituationinBSNL.Evenafter13yearsofitsformation,itstillworks
likeaGovt.dept.Definitelythereareahandfuloftopmanagersofimpeccableintegrityandconcernforit,whocanmakethingshappen.Thebesttrainedexecutivesandprimeassetsandlatestinfraarethecorestrengths.Theyshouldnot
beunderestimated.Thenonperformingassetstobemadeperformingthroughinnovativemethods.Thereareconstraints,Profitmakingisnottheultimatevision,butHopeBSNLshallsurviveandcomeupwithflagstoenhancevaluein
thehandsofcustomersandsavethepeopleofIndiafromtheclutchesofprivatecoS,ifGovt.hasthewilltoservethepeoplethroughBSNL.
ReplyLink

bmbDecember23,201310:25pm,10:25PM
UPAGovtshouldreleaseallDuespendingfromDOT.someschemestobeannounceslikeExMOSPaswanjischemesofRs500.connection,Officials/officersofGOVTshoulduseBSNL.HONMOCcanlookinbottleneckGSM
networksneedsofBSNL
ReplyLink

VikasagarwalDecember23,20139:56pm,9:56PM
IdonotthinknowBSNLcancompetewithPrivateoperators.OneSDEofBSNLnamelySailashyadavofFaridabadearningblackmoneyandnobodyistakinganyactionagainsthim.heisworkingintaxsection.
SoifconditionlikethesecontinuesandstrictactionifnottakenthenpeoplewillfedupfromBSNl.
ReplyLink

DarshanMaluDecember23,20139:44pm,9:44PM
ItshouldbepublishedinnewspapersmediaeverywheresothatR.Kupadhyawillknowabtitoryoureffortsgoing2butterwasteplzpossiblemailthisposttomediamails..liketoTOIorNDTVorEToranywhetepossible..iam
suretheywillappreciateureffortsandwillpublishthem
ReplyLink

DuctsDecember23,20139:40pm,9:40PM
Nothingisgoingtoimprove
Indiaisacountrywherethetopofficialsrolducancourpmevenwithbsnlsamethingthatr.kupadhayithinkcanevennotoperatehisemailidithinkbcuzaftersendingsomanyemailthatmandoesntevenhavesenseof
replying*uckurcompanynsrynotcompanyactuallyunurcorruptteam
SaalasamajhtanahiitsnlyourindiaslossifucAT&TDue2itsQoSpeopledonteventhinktogoforTmobile.
Indiangovernmentkohbhisamajthanahitoappointyoungstersinsuchjobbyseeingwhatheactuallyknowsnwithgudmarkettingskills
WTFevenafterhavingpanindia3GlincenseonewouldhadtakenadvantageofitnmakecompanytomoveforwardR.kupadhayujusttakeretirementurmindagehasnomoreideasitstimeurmindneedsSANYAS
ReplyLink

RishabhDecember23,201310:41pm,10:41PM
+100000000
http://telecomtalk.info/bsnlcontinuestoreportlosseswhatshouldbenextouranalysis/112349/

10/15

4/14/2015

BSNLContinuestoReportlosses,WhatShouldbeNext?:OurAnalysis

ReplyLink

AkhilMohanDecember23,20139:13pm,9:13PM
Myexperience.
Forthelasttwoweeksthereisnointernetinmy3Gconnection.Itconnectsbutnodatatransfertakesplace.Registeredacomplaintwiththeno9400000198anwaitedfortheircallfor1weekbutnoonecalledmeandtodayireceiveda
messagesayingyourcomplainthasbeenclosed.
Howwillacompanylikethisevermakeprofit.IfgovttriestobailoutBSNLimayeventrytogotocourttopreventthatbecausepublicdontneedtopayfortheirwrongdoingsandinefficency.
ReplyLink

derikDecember23,20138:43pm,8:43PM
BSNLISTHEBESTINKERALAANDTHEYAREGOINGTOBETHEMARKETLEADERVERYSOON.
ILOVEBSNL..
ReplyLink

L.ShobhaDecember23,20138:12pm,8:12PM
Iwouldliketocommentoncorruption.EradicatingcorruptionshouldbeTOPDOWNapproachandnotBOTTOMUPapproach.CorruptioncannotbecleansedfromlinemantoCMD,buttheotherwayaround.BSNLisagovernment
companyandobviouslyitwillbeareflectionofhowourgovernmentisbeingrunscamriddenCoalgate,2G,Maharashtradamscandal,Commonwealthgamesscandal,RobertVadraScandal,miningscandaletc,etc.Asthesaying
goesYathahRaja,ThathahPraja.
BSNLhasitsshareofscamswithinawardingofcontractsbytopmanagementtoBostonConsultingGroup,appointingbrandambassadorstoMs.PreityZinta,DeepikaPadukonewithoutanytangibleresult.Perhapsthebiggestof
themallistheBSNLCDMAservices.Croresofpublicmoneyinvestedwithoutanyrevenue.
Asfortheemployees,itisbettertoofferVRStoalltheDOTrecruitedemployeesandhandovertheorganisationtotheBSNLrecruitedyoungstersandmakethemmoreaccountable.
FinallyBSNLshouldcontinuetoexistinthelargerinterestsofthecountryssecurity.ThegovernmentcannotallowtheMittals,Ambanis,TatasandBirlastopocketcroresofrupeesmoneytogiftaeroplanestotheirwivesandcelebrate
glitzyandglamorousweddinganniversariesandbuildAntiliaswithhelicopterlandingpads.
ReplyLink

josephjoychristopherDecember23,20137:47pm,7:47PM
BSNLLagsin
1)properplans
2)nopermanenttariffsomeplancamewithin2weeksitwillberemovedeg:12rsroamingpack
3)badcustomerservice
4)evenusinggprspacksisnotallowedintncircleonblackoutdaysevenwithpackitischargable.
Pros:
1)corenetworkinallareas
ReplyLink

SAHILDecember23,20137:03pm,7:03PM
BSNLCANNEVERANDWILLNEVERIMPROVEORCHANGEBECAUSEITSRUNBYCORRUPTCRONIESOFPRIVATEOPERATORSATTHEHIGHESTLEVELSWHOSEONLYAGENDAISTODESTROYBSNL
ANDBENEFITPRIVATEOPERSTORS.BSNLISALREADYANOTHERAIRINDIAINMAKING.ULTIMATELYBSNLLOSSESWILLBEFUNDEDFROMINDIANCONSUMERSANDTAXPAYERSHARDEARNED
MONEY.BUTAFTER2014ELECTIONSMODIWILLCLEANUPTHESECORRUPTPEOPLEANDBSNLWILLIMPROVE.
ReplyLink

PanditjiDecember23,20136:21pm,6:21PM
ItiscompletelytruethatBSNLdoesnotcareitscustomers.IsurrenderedaBSNLlandlineconnectioninMuzaffarpur,Biharonlybecauseofitsemployees.Aftermanyrequesttoitsconcernofficials(eventohigherofficial,BSNL
Muzaffarpur)noproperstepwastakenforalongperiodbuteverybimonthiwasservedwithasuitablebillandfinallyiunwillinglysurrenderedtheconnection.ThisiswhatBSNLofficialscareitscustomers.Ifthissituationremains
continued,BSNLwillnevergoinprofit.
ReplyLink

SatheeshDecember23,20136:06pm,6:06PM
MyselfisaBSNLemployee.IthinktherealproblemlieswiththeTOPmanagement.ToplevelmanagementisstillDOTstaffanddeputationtoBSNL.MostofthemareleastbotheredaboutthefutureoftheCompanyandtheyareonly
burocratsandnoprofessionalismwhichistheneedofthehour.Theyarenotatallaccountablefortheiractivitiesandnotreadytoacceptthefeedbackgivenbyotherstakeholderssuchasemployees,franchiseesetc.Onlyproffessional
managementcanrescuetheorganisation
ReplyLink

jsDecember23,20138:33pm,8:33PM
ThepatheticstateoftheBSNLispurelybecauseoftheverybadattitudeoftheemployees.Employeesareonlyinterestedinsalaryhikeforeverypaycommissionandspendleasttimeinoffice.Ifyouwanttoseetheattitudeofthe
employeesyoushouldgotoanexchangeorcustomercarecenter.AsaBSNLemployeedidyourecommendanyofyourfamilyorrelativestouseBSNLproduct.DoyouknowalldetailsofBSNLproductsprovidedinyourcircle.
FirstBSNLemployeeshouldconfidentlymarkettheproductwiththeirfriendsandrelativesandtheyaretheprimesourceofbrandbuilding.TheywillblameBSNLthenhowtheywillbeabletobuildthebrand.2lakhsemployees
iftheytrytheirbestthenBSNLcanbeprofitablewithin6months.CustomersneedBSNLservicebutifBSNLcanreachcustomersthenpeoplewillalwaysoptforit.BSNLhasthebesttariffplans,bestcoverageandnohidden
charges.Soonlyattitudeoftheemployeesshouldchangenothigherofficials.Itisjustanexcusetorunawayfromresponsibilitiesbyblaminghigherofficials.ThisiswhatalwaysBSNLemployeesuniondo.
ReplyLink

AkhilMohanDecember23,20139:15pm,9:15PM
NobodywantsBSNLtoimprove.Pleaseshutdown
ReplyLink

jsDecember24,20139:54am,9:54AM
Akhil,
Beforecommentingonthis,youshouldknowIndiafirst.90%percentageofmobileusersdonotwant3Gor4Goranydatause.Theyusemobileonlytocontactnearanddearones.BSNListheonlyserviceproviderwho
providedserviceinruralareassmallpanchayats,naxalaffectedareasandevenJammuandKashmirwhereoursoldiersaretotallydependingonBSNLnetworktocontacttheirnearanddearones.Pvtprovidersonlylookat
profitandevenbetraynationforthesakeofmoney.AlldefenceorgscanonlydependonBSNLandnotanyotherserviceprovider.InUKcustomersdidanagitationagainstvodafoneonnotpayingthetax.ButinIndia
customerswillgetmoreattractedbyjustthebrandnameandsinceitisaforeignoperatorandeventhoughtheydoalltaxfrauds.
ReplyLink

SSDecember24,201311:31am,11:31AM
Istillbelievethatvodafonetaxcaseiscompletelynonsense.Whenvodafoneacquiredhutch,therewasnosuchlawtotaxtransactionsbetweencompaniesincorporatedoutsideindia.(thesamesupremecourtruled).
Nowtheychangedlawtoextractmoneybyhookorbycrook.Isthisaway?
ReplyLink

krishnaDecember23,20135:16pm,5:16PM
Sometimes,thestrengthbecomesweakness.ThesameishappeninginBSNL.ie.,Excessstaff(ComparingwithPrivateoperators)isoneofthereasonforloss.ThemanagementshouldtakesomebolddecisionslikegivingVRS/
minimisingretirementagefrom60to58(asmajorCPSUhadtheretirementageas58).
ReplyLink

ChandraSekharMandalDecember23,20134:30pm,4:30PM
PreviouslyiwasusingBSNLbecauseitwasgiving8GB2G[althoughiwasgetting3Gspeedeverytimeirechargedonmysim]dataforjustRs.219for30days.Butaftertheyunified2Gand3Gpacks,ididnorechargeonthatBSNL
http://telecomtalk.info/bsnlcontinuestoreportlosseswhatshouldbenextouranalysis/112349/

11/15

4/14/2015

BSNLContinuestoReportlosses,WhatShouldbeNext?:OurAnalysis

simanditsvalidityisalsoover.IwasaBSNLcustomerjustbecausedatapurpose.
BSNLGOTOHELL
ReplyLink

idDecember23,20138:26pm,8:26PM
stillitscheaperthanotherstariff.
ReplyLink

derilDecember23,20138:51pm,8:51PM
poor
ReplyLink

BatMAnDecember23,20134:30pm,4:30PM
Thefunniestthingihavenoticedis,WheneverElectricityinmyareaisdown,thesametime,theBSNLnetworksignalwillbezero,afterafewminutessignalwillberestored(EvenifElectricityisRestoredornot).
ithinktheyarehavetostarttheDGManually/orNoproperUPS
ifweareinacall,thecallwillbedoped.
@BsnlKarnatakaCircle.
ReplyLink

RamaDecember23,20133:32pm,3:32PM
@Saurabh
HowdidyouknowthatBSNLhasgivenoutcontracttoexpandnetwrokinnorthindia,ifyouhaveanyothersourcethanttandeconomictimeswouldyoupleaseshareit.
ReplyLink

SSDecember23,20133:22pm,3:22PM
Thisisntanewnews.Thiswasexpectedandithappened.Thankstotheworstmanagementofbsnl.Inmycircleupeast,therearefairlylargeno.Ofcustomersbutironicallyonly42%areactiveaspertraisreport.Ontheotherhand
vodafonehas99.70%activeusersandits2gservicesaresuperioramongallhere.Myfatherusesbsnlonlyfor151400minstariffandwouldsurelydumpitiftheyditchthatscheme.
Dataservicesareworstthanhellinbsnl.For20daysofmonth2gdataremainsdownand3ggoesdownmanytimesaday.
Interconnectivityproblemsinbsnlarenotuncommon.Lasttimetheyblockedcallstovodafonefor2monthsandonlybsnlcustomerssuffered.Iuseairtelindelhianditsawesomeinqualityofservice.Nosingleissuetocomplainabout.
Inupeastiuseideabecauseofitsrobust3gnetworkalloverthestate.Bsnlmusttolearnfromthem.
Butbsnlinfarmoresuperiorthantatadocomo,reliancegsm,aircel.Letshopethattheyimprove.
ReplyLink

AdilDecember23,20139:50pm,9:50PM
ssialwaysusetoagreetoyoubutthistimeinclimaxidenytoyourcommentbsnlisworstthanalloperatorwhetheritisdocomoaircelrelianceinfactuninorisfarbetterthanbsnl.thatiswhyuninorismakingpositivecash
flowwhereasbsnldying.
ReplyLink

AamAdmiDecember23,20132:21pm,2:21PM
8.Shutdownlossmakingtelephoneexchangesortheoneswhichbringlessrevenuemanypeopleoptforlandlinejustduetobroadbandbenefitsthroughsuchexchanges(mainlyrural).3Gdatacardsatspecialpricescouldbe
encouragedatsuchplaces.
Asyoualreadyknow,3Gdatacardsarenotasubstitutetowiredbroadband.Ipayaround1000INRforabroadbandconnectionwhilelivinginaruralarea.ImreadytopaymoreifBSNLcanoffera1MbpsunlimitedwithoutFUP
plan.Ikeepmylineonlyforbroadband(alotofpeople).
ReplyLink

ChethanSDecember23,20137:13pm,7:13PM
ThoughIenjoygoodqualityBeamFiberconnectionhereinHyderabad,myfamilyssituationislikeyoursbackinmyhometown.OurhomefallsinaBSNLRuralexchangeslimits!Thereparticularlyintherainyseasondueto
thunderstorms,BSNLofficialspoweroffthetelephoneexchangeduringnightsandevenduringweekendsasananticipatorymeasuredeprivingusofbroadbandconnectivity.Havinganightunlimitedconnection,wefindit
extremelythedifficulttouseinternetwithindatausagelimits.Asyousaid3Gdatacardiscertainlynotanalternativetowiredbroadbandbutifserviceisnotgood,3Gatspecialrateswouldbewelcome.
ReplyLink

TharunGeorgeDecember23,20131:53pm,1:53PM
TheonlyreasonIamonBSNLisforcheap3Gandgood2Gcoverage.AllotherthingsofBSNLareworst.Callratesarenotthatlow.2Ginternetispatheticcannotevenopengoogle.Ittakes45mintogetconnectedtocustomercare.
Networkbusy,lowqualitysound.
ReplyLink

prithviDecember23,20133:36pm,3:36PM
Exactly+1.BSNL
ReplyLink

SuguDecember23,20138:35pm,8:35PM
@TharunWellthatsreallysurprisingcozIhaveneverfacedsuchsituation.once,whenihadaproblem,ieRs.5beingdeductedeveryweekfornoreason,IwenttotheirThirunakkaraOfficeandcomplained.2dayslater,I
receivedanSMSsayingthatmyissuehadbeensolvedandevenrefundedme!Aboutthetariff,inmyknowledge,itisprovidingcheapestbasetariff,amongtheoperatorsiknow.Imaybewrong.andabout2Gspeed,ialwaysget
aspeedabove10kB/s.
hereismyspeedtest,2G:http://www.speedtest.net/myresult/a/674883594
ReplyLink

TharunGeorgeDecember24,20138:27am,8:27AM
BSNLneverdeductednayofmymoney.Asfarastariffgoitisashighasprivate.Mostplansare1.5p/sandonlymithramplanhas1.3p/s.STVarealsocostly.
10KB/sisveryverylow.YourpingisverybadPING903ms.Tryopeninggmailwithit.Ihavetestedalloperators2GspeedinKerala.Herearetheresult.
Docomo236kbps
Aircel225kbps(Shutdown)
Reliance225kbps
Idea170kbps
Vodafone140kbps
Airtel100kbps
BSNL100kbps
For3GBSNLhasspeedbetween12mbps.ButIdea3Ggives6mbpsatmosttime.IuseReliancefor2Ginternetandcalling.Rs74STVgives1p/2secfor6months.LowesttariffinIndia.
ReplyLink

http://telecomtalk.info/bsnlcontinuestoreportlosseswhatshouldbenextouranalysis/112349/

12/15

4/14/2015

BSNLContinuestoReportlosses,WhatShouldbeNext?:OurAnalysis

TharunGeorgeDecember24,20138:30am,8:30AM
BythewayyouwenttoKottayamofficetogetRs5back?OnceIhadgonetheretopayRs4billforlandline.TheylaughedatmeandaskedhowmuchBusfareIspendtogetthere.
ReplyLink

suguDecember24,20132:20pm,2:20PM
Isaidabove10kB/s.AnditdeductedRs.5for4weeks.Ididnotsayanythingabouttherefundbutstilltheydid!andabout3G,after10:30,Ialwaysgetonlyabout5070kB/sathome.Butatthemorning,itfliesofto
500700kB/s.whenIwenttomyfriendshomeatkumaranellor,theresevenH+andIdownloaded270MBunder8minutes
Busfarelol,VadavathoortoOldbusstand6rslolBTW,only4rslandline?whatwasyourplan?Ihardlyusetyelandline,theconnectionisonlytoavailbroadband
ReplyLink

TharunGeorgeDecember24,20137:00pm,7:00PM
Vadavathoor?Wearesocloseyetmeetonline.IamherejustbeforeManarcad.ImostsignalfromVadavathoortower.
Iusedtopayfor1yearforlandline+broadband.SometimesexceedandtheysendRs2orRs4billsbypostal.PostageitselfisRs4forthem.
DisconnectedBSNLbroadbandandlandlinethismonth.IhaveAsianetbroadbandandRelaince2G.IfyouareusingBSNLBroadband,betterswitchtoAsianet4mbpsbroadbandplans.
Iusedtoget3GsignalfromBSNLtoweratvadavathoor.But2monthsagoBSNLadded3GtoRubberBoardtower.BTWIgetsignalforallprivateoperatorsfromVadavathoor.DoesDocomohavetowerat
Vadavathoor?Iamcomplainingforpast5yearstothemaboutnocoverage.
ReplyLink

SuguDecember25,20135:27pm,5:27PM
Ah,Ithinknot.Actually,wheredoesDocomohavetowers?Myhomeis2KMawayfromThirunakkara.Mostly,Iwalk.BythetimeIreachhome,BSNLwillhaveswitchedthrough3Towers(all3G),
whileDocomostillremainsconnectedtoThirunakkara.Ijustget1barofrangehere,andifIgotothehall,nocoverage.EvenwhenIwenttomyfriendshouse,5kmawayitsthesametower
Ifyouuseandroid,thendownloadNetworkSignalInfo,itgivesalldetailsaboutthattower
ReplyLink

RijuVVDecember23,201310:29pm,10:29PM
Bsnlkeralaalreadyintroducednewcustomercare9400000198.
Noneedtowait.justcallandenteryournumber.Theywillcallyouback.
ReplyLink

TharunGeorgeDecember24,20138:28am,8:28AM
Youhavetowaitfortherecallback.Whichwilltake30min1hour.
ReplyLink

AkhilMohanDecember24,20138:32pm,8:32PM
Theynevercalledmebackformycomplaint.
ReplyLink

AkhilMohanDecember24,20138:30pm,8:30PM
Ideaisnowgiving1GBdataforRs123asaspecialoffer.
ReplyLink

KaushikRoyDecember23,20131:44pm,1:44PM
BSNLnetworkisdeadinKaikhalinearKolkataAirportAreaforlast10days
ItseemsthatBSNLnetworkisdeadinsomanyplacesofKolkataandtheyarenotawareofBSNLfaultanditforcespeopletousenonBSNLSIMs
ReplyLink

ParthaDecember23,20138:42pm,8:42PM
@Kaushik,IliveinHaldiramareanearkaikhaliandIdidnotfacetheproblemyoumentionedevenforoneday.Whatwasyourexactlocation?isitjustbesideAirportarea?.
ReplyLink

KaushikRoyDecember23,201310:54pm,10:54PM
@ParthaTherearefewtowerssurroundingKaikhalinearyourareahaldiram
HaldiramcellinfodisplayisKENDRIYAVIHAR(A,B,C)whichisworkingfineandIgetitssignalfromOutsidemyhome,butinsideitsstengthisNIL.OnlyIgetcellinfoKAMALAPUR(A,B,C)&
DASODRONE(A,B,C)with1barfrombalconywithfluctuationevery1minute
ButthetowerwithKAIKHALI(A,B,C)cellinfoisnotworkingfromlast10dayswhichisthenearesttowerfrommyhousewhichissituatedatMainroadofVIP.
ReplyLink

KaushikRoyDecember26,201311:19pm,11:19PM
FinallyBSNLcellinfo(KAIKHALIA,B,C)towerstartedworkingfromtonightafteralmost12days
ReplyLink

SaurabhDecember23,20131:27pm,1:27PM
SincetheygavetenderforexpansioninNorthzone,IhopethattheirservicewillgetbetterinHaryanaand3GwillbecomeavailablebyOctoberbutnoneofthethingshappened.Insteadtheir2Gnetworkwhichwasworstbeforegetting
moreandmoreworsthere.Theindoorsignalinmyareainwhateverhouseyoucheckisnilto1baronly.ThoselivingneartheBTSalsofacecalldrops.Youcantcallwithoutvoicecracking.Thenetworkisjustgettingtobottomand
noonetotakecare.IhaveBSNLSIMwhichIrechargeonlyonceinayearwithRs.34validityextensiontokeepitaliveasIkeepSIMtocheckservicequality.
Wheneveryoucallcustomercare,theIVRsays,Yourextimatedholdtimeis35minutes27secandalwaysoverit.TheirCCiscompletedumbandpeopleatCSCarejustilliteratewhohasonlyoneanswerforallthequestion.Bhai
yehtohuparwaleylogdecidekarengetabhiupgradehoga.Abtumharasignalnahiaatatohhumkyakare?Theirqualityissuckingtothebottomat6070%places.TheirVLRdatashowsthatnoteven10lakhoutof30lakhsubscribers
usingit.Nowyoucanunderstandwhy?
ThankstotheprivatecompanieslikeVodafoneandIdeaandAirtelalsowhohaveubiquitousnetworkandevenafterhaving34timesofBSNLsubscriberstheirnetworkworkslikecharmand99%uptime.ThankstoIdeaforproviding
3Gtocity,towns,villagesandeverywhereIwentitwasthere.Today,IdonthaveasinglecontactwhichisofBSNLandthoseIhaveareportedouttoAVoIdonly.
VideoconhasstartedexpansionandnowhavemoreactivecustomersthanBSNLinHaryanaandsoontheywillhavemrethanthatofTataandReliance.TheirisalimittostupidityandBSNLhadcrosseditsinceitstarted.Thecondition
hereisevenworstthenwhatitwasin2004.ItseemsthatBSNLishandling500customerspertowerherewhichischockingnetworkalltheday.Fewweeksbacktheirnetworkkeptdeadfor3days.Sothosewhoareonbsnlarelosing
everything.
Ihopetheydontlaunch3Gintownsastheir2Gsignalis1baron1800MHz.Whatitwillbeon2100MHz3GbandTheyshouldsavemoneyandneverlaunch3GintownsinHaryana.AslaptoBSNLfacefromme.
ReplyLink

JohnThomasDecember23,20131:16pm,1:16PM
Whateverthewritersuggestedwillneverbeengoingtoimplement.IambeenverylonginvestigatingBSNLpoliciesandmethods,ifoundthatbsnlisadministeredbyverycorruptedones.Inefficientofficersaregettingonthetop.The
http://telecomtalk.info/bsnlcontinuestoreportlosseswhatshouldbenextouranalysis/112349/

13/15

4/14/2015

BSNLContinuestoReportlosses,WhatShouldbeNext?:OurAnalysis

mainreasonwhypeopledontchoosebsnlisthat,eventhoughifthereisatowernearbytooneshome,itishardtofindsignalinsidetheirhome.Governmentstillholdsbsnlnothingforbuttomaintainasecuritylevelincommunication
ofstrategicimportantones.
ReplyLink

RameshDarjiDecember23,201311:40am,11:40AM
DearSanjay,IwantaddressissueoftatadocomonotBSNL.BSNLisgovtcompanyandsomecanunderstandbutwhathappentoTata?
Ingujarattheyhave3Gbutsurprisinglytheystopexpanding3Gcoverage.Worstever,theyswitchoffmanysitesinruralareasandhighways.IngujaratlateentrantUninorandvideoconevendoingbetterthantata.
Itsworstevertheyoffersandschemes.Theirofferischangingsofastthatcustomerlosttrustonthem.
Stilltheyareridingonphoton+inmaharastraandmumbaibuttheirtimeisnowover.Theyarenotrealisingadoptionof3Gandstilltheirdatapackageismuchhigher.
Ontheotherhandrealinceandother3Goperatorprovidingmuchcheaper3G.156nowforrealince3G.299for2GBforMTNLandothersareofferinggood.
RelianceJoiwilllaunchserviceinshortperiodandIthinkBSNLandotherprivateoperatorwhoisnotmuchseriousaboutcustomerchoicewillbefinished.
ReplyLink

jzDecember23,201311:26am,11:26AM
bsnlischeapandbestbutdidntknowhowtoencashit.
ReplyLink

VamsiDecember30,201310:09am,10:09AM
Hifrnd..thxforthearticleandmyviewwasBSNLhasarobustnetworktoserveindiabetterthananyprivatecompanybutThemainandonlyobstaclewastheiremploysthehigherauthorityshouldinitiatenecessarystepsto
deploycorporatestyletobsnl.beczweallknowthatworkinghoursofbsnlemploysarenotuptothemarksomakethem(Employes)workandservebetter
ReplyLink

EditorsPick

AhandyguidetofrequencybandsusedfortelecommunicationinIndia
NewsTip
Haveabreakingnews,insidestory,scoop?
Writetous,youranonymityisourpriorityatnews[at]telecomtalk.info
SubmitYourStory
WanttobefeaturedonTelecomTalk?
Sendusyourarticles,stories,suggestions,feedbackatnews[at]telecomtalk.info

MostDiscussed
Trending
Exclusive:JioChatappgoesliveinAndroidplaystoreandiOSAppstore41
AircelreplacesBSNLasthe5thlargestmobileserviceproviderinIndia40
AirtelsPlatinum3GlaunchedinKolkata39
TollFreeAppsHelpBuildSmartPipesforaDigitalIndia35
BSNLrelaunchesUnlimited3GDataPlansforRs24134
Review:ReliancePro3Wifidatacard,Rev.Bnetworkjustamarketinggimmick32
TRAImandatesthetelcostoreduceceilingtariffsinroaming,newtariffswillbenefitthecustomers21
VodafonestrengthensnetworkandtransformsretailforenhancedcustomerexperienceinMumbai21

Subscribetoouremailnewsletter
Enteryouremailaddress...

Subscribe

MoreStoriesFrom
ChethanS
SnapdealAcquiresFreeChargeToBecomeTheLargestMobileCommerceCompany
AirtellaunchesAirtelZerotoofferfreedataaccesstovarietyofmobileappssignedupwithAirtelZero
WhatcanIndianNetizensdobeforeApril24tosaveInternetinIndia?
HowtouseyourlaptopasaWiFiHotspot?StepbyStepGuideforWindowsandUbuntu
MapmyIndialaunchesitsnewMapAPIsforDevelopersandenterprises

Critics/Analysts
YogeshlTharunGeorgelSSladil
GaneshSrinivasanlEsmaillColorado
KaushiklRamaraolNithinGeorgelDarshan

BSNLBroadband
BSNLMobileRecharge
BSNLBillPaymentIndia

RecentComments

EsmailonAndroid5.0LollipopbasedCyanogenOS12rollingoutforOnePlusOne
NoIwastooimpatienttowait...

http://telecomtalk.info/bsnlcontinuestoreportlosseswhatshouldbenextouranalysis/112349/

14/15

4/14/2015

BSNLContinuestoReportlosses,WhatShouldbeNext?:OurAnalysis

ShivonAndroid5.0LollipopbasedCyanogenOS12rollingoutforOnePlusOne
Youmeanyouroneplusbought...

EsmailonWhatsAppgetsupdatedwithMaterialDesign,APKavailablefordownload
GotLollipopupdateformycel...

PrasathJonGlobal:Newnetneutralityrulespublished,tobeeffectivefromJune12
Yes...Infactoneofthereas...

PrasathJonTollFreeAppsHelpBuildSmartPipesforaDigitalIndia
OneoftheworstarticlesinT...
Older

Categories
3GinIndia
4GinIndia
Accessories
Aircel
AirtelDigital
Analysis
Apps
BhartiAirtel
BroadbandinIndia
BSNL
Data
DataCardReview
DENDigital
Devices
dishTV
DTH
Editorial
EtisalatDb
GadgetandMobileAccessories
GlobalTelecom
HathwayDigitalCable
IdeaCellular
Interview
LoopMobile
MobileApplications
MobileNumberPortability(MNP)
MobileOperatingSystem
MobilePhones
MobileVAS
Mtnl
MtsIndia
Reliance
RelianceJio
Review
STEL
SpectrumAuction2015
SunDirect
T24
TABLETs
TATADOCOMO
TATAINDICOM
TATASky
TECHNOLOGY
TELECOMADS
TRAI
UNINOR
VIDEOCON
VIDEOCONd2h
VIRGINMOBILE
VodafoneIndia
Voice&Data
Copyright20082015TelecomTalk.
GoogleAdsensePolicy|Advertisewithus|Termsofuse|Archives

http://telecomtalk.info/bsnlcontinuestoreportlosseswhatshouldbenextouranalysis/112349/

15/15