Krystal King

6621 Moonflower Ct, Baltimore, MD 21214 C: (443)814-8595 E: k.king1786@yahoo.com

Professional Summary
Enthusiastic professional with a proven track record of providing outstanding administrative and medical
support. Primarily striving to understand patient needs and provide exceptional results. Able to work well
on my own or as part of a team. Specially trained to work dynamically in a professional environment.

Skills

Excellent communication skills

Microsoft Office (Word, Excel, Outlook, and PowerPoint)
33 WPM
HIPAA compliance
Filing and data archiving
Accurate and detailed
Multitasking
ICD-10 and CPT codes

Work History
Patient Service Technician Specialist, 03/2013 to Current
LabCorp Baltimore, MD
Register patients into system and collect all identifying and insurance information.
Verify patients insurance benefits through EMDEON before services.
Keep up-to-date log of supplies and place supply orders when necessary.
Consolidate patients bills and collect outstanding balances.
File orders and patient record files.
Collect blood specimens by venipuncture and capillary techniques from patients (adult, elderly,
and adolescent).
Collect specimens for paternity testing, breath/saliva testing, and routine urine drug screens.
Use computer systems to enter test orders, and process all specimens for shipping.
o LCM/Cyber Tools
o Beacon
o ELab
Check ICD-10 and CPT codes for accuracy.
Properly label all specimens and package them with matching test orders.
Interact with all patients, regardless of the environment/location of collection, professionally,
kindly, and courteously to provide a satisfactory experience.
Keep all patient information confidential.
Patient Admission Coordinator, 11/2012 to 07/2014
Upper Chesapeake Medical Center Bel Air, MD
Interviewed and pre-registered patients at the time of or prior to the visit date.
Inputted patient information into Meditech to initiate a medical record and bill.
Obtained and updated demographic, next-of-kin, and insurance information including referrals
and authorizations on all patients.

Krystal King

Confirmed and verified insurance benefits via telephone or computer systems.

o CareMedic
o EPIC
o HDR
o eMedicaid
o Centricity
Obtained signatures of patients, guardians, or authorized family members for consent to treatment
and financial responsibility by following the Health Insurance Portability and Accountability Act
(HIPAA) rules and regulations.
Appropriately distributed triage phone calls to other areas and/or clinical providers.
Managed supplies and placed orders for various units as needed.

Collection Technician III, 11/2011 to 01/2013

American Red Cross Baltimore, MD
Greeted and registered donors for donation.
Screened donors for donation eligibility.
o Blood pressure
o Pulse
o Temperature
o Hemoglobin levels via Hemocue HB
o Asked screening question
Performed quality control function checks on all equipment.
Performed whole blood phlebotomy procedures and weighed collection bags using Genesis scales
to ensure accurate weight of blood unit.
Performed apheresis double red cell phlebotomy procedures using a Haemonetics MCS+
machine.
Ensured all paperwork and blood donations were properly completed and labeled.
Performed donor care and first aid.

Education
Associate of Applied Science: Medical Laboratory Technology, Current
Community College of Baltimore County Essex, MD
Desktop publishing workshop
Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment
3.0 GPA
Certification: Phlebotomy Technician, 06/2011
Sojourner-Douglass College Baltimore, MD
GED: General Studies, 03/2005
Harry Hill Vocational School Lansing, MI