STANDARD OPERATING PROCEDURES

FOR
MANAGEMENT REVIEW

QUALITY PROCEDURE

Management Review

Issue No.

Owner: M R

01

Issue Date :

December 15th 2009

Rev. No.

00

Authorized by: C E

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MANAGEMENT REVIEW

DISTRIBUTION LIST

Copy No.

Owner: M R

Issued to (Designation)

Authorized by: C E

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MANAGEMENT REVIEW

AMENDMENT SHEET
Revision
No.
Date

Owner: M R

Issue No.

Page No

Nature of
Amendment

Authorized by: C E

Approved by

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1. Purpose
The purpose of this procedure is to establish and maintain a system
to conduct management reviews on a regular basis and to ensure
that agreed corrective actions are followed up and closed out.
2. Scope
This procedure applies to all the departments of the company.
3.

References
Quality Manual,
Procedure for Client Satisfaction Monitoring
Procedure for Internal Audit
Procedure for Continual Improvement

4. Procedure
Management Review:
A meeting conducted on regular intervals chaired by the
Chief Executive and attended by key staff to discuss
matters pertaining to all areas of operation of the
company.
Agenda:
Discussion points prepared by MR, which are to be
discussed in the management review meeting.
Action Items:
All items discussed during the management review
meeting on which action is required.
Record:
A written statement of facts and figures
pertaining to a specific activity, event, person,
process, product, etc.
5. Procedure
Procedure Owner
Management Representative (MR)
Step - I.

Owner: M R

Collection Of Information
MR collects all information pertaining to the meeting,
which is held on quarterly basis (on as and when required
basis during the preparation for ISO 9001: 2000
duration). He approaches all managers for agenda points
as per Form F-2-1. The managers will provide such
information to the QMR four weeks before the meeting

Authorized by: C E

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on F-2-2. The items to be discussed in the meeting may

include:

Step - II.

Results of internal quality audits

Customer complaints, if any
Result of continual improvement programme
Results of client satisfaction monitoring
Review of Quality System Documentation
Appointment of personnel Any new items.

Distribution of Agenda Points

Consolidated agenda points and notice for the meeting are
distributed to the members of the management review panel on F2-3 by the QMR prior to the commencement of the meeting. Chief
Executive is kept informed of the agenda points.

Step - III.

Conduct Of Meeting
The meeting is conducted at the fixed date and time and
chaired by the Chief Executive. In the absence of Chief Executive,
Director may chair the meeting. QMR acts as the secretary to the
meeting. QMR records the minutes and the key points clearly
identifying the action required and the responsibility, arranges their
approval and distributes the minutes to all concerned within one
week of the conduct of the meeting. The meeting will be conducted
once in six months.

Step - IV.

Implementation of Agreed Action Items

The responsibility for the implementation of the agreed
action items lies with the concerned manager. QMR keeps the
Chief Executive informed. QMR issues the minutes of the meeting
as per F-2-4. The implementation is to be completed within one
week of the distribution of the minutes. After confirmation of
action on the items, the concerned manager will notify the QMR
and will explain the reasons for the requested extension (if
required) in the time needed. After confirmation of the corrective
action on the outstanding items taken by the manager, QMR
verifies each action and informs the Chief Executive who closes
out the items. The records are updated by the MR.

Step - V.

Action on Pending Items

Any item on which action is pending is referred to Chief
Executive by QMR for executive decision. The Chief Executive
and QMR review points on which actions are outstanding. The
QMR if possible completes the action on outstanding points with

Owner: M R

Authorized by: C E

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the support of the departmental heads. Those points on which

action cannot be completed are discussed in the next Management
Review Meeting.
6. Associated Documentation
Document Change Request Form

Owner: M R

Submission of agenda points.

Notice and Consolidated Agenda Points.

Minutes of the Meetings.

Authorized by: C E

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F 2.1
Ref No : __________________

Date :____________________

REQUEST FOR AGENDA POINTS

FOR MANAGEMENT REVIEW MEETING NO .

A Management Review Meeting will be held

At
Hrs on.
in the Conference Room to review the progress on various issues.
Kindly forward your points for discussion in the meeting as per format-enclosed
form (F-2.2)

( .. )
MR

Distribution
1. Manager Marketing
4. Manager Purchase

2. Manager Admin
5. Manager Finance

3. Manager Tech
6. File Copy
Copy to: CE

Owner: M R

Authorized by: C E

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F 2.2
Ref No : __________________

Date :____________________

SUBMISSION OF AGENDA POINTS

FOR MANAGEMENT REVIEW MEETING NO .
Reference your letter regarding agenda points for Management Review Meeting
Number Mentioned above.
1. .
2. .
3. .
4. .
5. .
6. .
7. .
8. ..
9. ..
10...
11...
12..
13..
14...
15...

( .. )
MANAGER

Owner: M R

Authorized by: C E

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F 2.3
Ref No : __________________

Date :____________________

NOTICE & CONSOLIDATE AGENDA POINTS

FOR MANAGEMENT REVIEW MEETING NO .

A Management Review Meeting will be held

At
Hrs on.
in the Conference Room to review the progress on various issues.
The points for discussion in the meeting as per format-enclosed form (F-2.2)
1. .
2. .
3. .
4. .
5. .
6. .
7. .
8. ..
9. ..
( .. )
MR

Distribution
1. Manager Marketing
4. Manager Purchase

Owner: M R

2. Manager Admin
5. Manager Finance

Authorized by: C E

3. Manager Tech
6. File Copy

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Copy to: C.E.

F 2.4
Ref No : __________________

Date :____________________

Participants
Chief Executive
Manager Finance
Manager Administration
Manager Technical / Production
Manager Marketing
Manager Representative
MINUTES OF THE MANAGEMENT REVIEW MEETING No.. .
A Management Review Meeting will be held
At
Hrs on.
in the Conference Room to review the progress on various issues. The points
discussed during the meeting along with the responsibilities of the concerned
personnel for taking action are mentioned below: Points

Action By

Target Date

1)

..

2)

..

3)

..

4)

..

5)

..

There being no further points, the meeting was adjourned at .hrs.

( .. )
MR

Distribution

Owner: M R

Authorized by: C E

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1. Manager Marketing
4. Manager Purchase

Owner: M R

2. Manager Admin
5. Manager Finance

Authorized by: C E

3. Manager Tech
6. File Copy

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