STANDARD & PROCEDURES

DEPARTMENT: LAUNDRY JOB CATEGORY: LAUNDRY WASHER

DEPT. HEAD: LAUNDRY MANAGER GM'S APPROVAL:___________DATE:_______

LDRY 001 TASK/TOPIC: OPERATING WASHER EXTRACTOR

STANDARD EVERY EFFORT SHOULD BE MADE TO OPERATE THE WASHING MACHINE WITH EFFECIENCY AND TO

FOLLOW THE SAFETY PROCEDURE S. THE WASHING EXTRACTOR SHOULD NOT EXCESSIVELY OVERLOAD.
PROCEDURE MORE PRODUCTION WILL BE OBTAINED USING A SHOTER FORMULA AND RUNNING MORE WASHING

CYCLES DURING THE DAY. IT IS RECOMMENDED THAT’S THE LOAD BE NEAR THE TOTAL CAPACITY

OF THE MACHINE WHENEVER POSSIBLE LIGHTER LOADS ARE MORE DIFFICULT TO BALANCE .

1) COTTON AND LINEN FABRICS DISPLAY QUALITIES OF STRENGHT, LONG WEAR AND ABSORBENCY.

THEY WASH WELL AND RARELY REQUIRE SPECIAL CARE.

2) SILK FABRICS USUALLY REQUIRE DRY-CLEANING. HOWEVER, A FEW ARE MACHINE WASHABLE.

3) REMOVES PINS, BUCKLES AND OTHER SHARP OBJECT FROM THE CLOTH TO PREVENT SCRATCHING

OF THE INTERIOR AND PARTS.

4) BIND TOGETHER THE CORDS. APRONS, SKIRTS, BLOUSE, DRESSES WHICH HAVE CORDS ATTACHED

SHOULD BE TIED TOGETHER. THIS WILL AVOID THE CORD GETTING TANGLED UP WITH THE REST

OF THE WASH , THUS PREVENTING WASHING ANYTIME IN UNKNOTTING THE LAUNDRY.

5) ALWAYS BE CERTAIN THAT THE OUTER DOORS ARE PROPERLY CLOSED AND LOCKED, NOT JAMMING

ANY ITEM.

6) SELECT PROGRAM AS PER SPECIFICATION

7) WEIGHT THE QUANTITY OF LAUNDRY CHEMICALS AND APPLY ACCORDING TO MATERIAL AND

DIRTINESS.

8) TURN ON THE MACHINE

9) WHEN THE PROGRAM IS OVER, UNLOAD THE LAUNDRY CAREFULLY AND PLACE IT ON THE TROLLEY.

CHECK THAT NO LAUNDRY IS LEFT ON THE FLOOR.

10) LEAVE THE MACHINE DOOR OPEN.

11) CLEAN AND POLISH THE WHOLE MACHINE. DETERGENT, BLEACHED, ETC. SPILLED ON TOP OF THE

WASHER THAT ARE ALLOWED TO REMAIN MY REMOVE THE GLOSSY FINISH. REMOVE ALL SPILLS

WITH A DAMP SOFT CLOTH.

12) DO NOT PLACE HEAVY, SHARP OR ROUGH OBJECT ON TOP OF THE WASHER EXTRACTION.
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WASHING EXTRACTOR SHOULD NOT EXCESSIVELY OVERLOAD.
 STANDARD & PROCEDURES

DEPARTMENT: LAUNDRY JOB CATEGORY: LAUNDRY WASHER

DEPT. HEAD: LAUNDRY MANAGER GM'S APPROVAL:___________DATE:_______

LDRY 002 TASK/TOPIC: STAIN REMOVAL AND PREWASH

STANDARD
BE SURE YOU KNOW YOUR FABRIC AND THE METHOD OF STAIN REMOVAL SUITABLE FOR THE FABRIC.

TRY THE STAIN REMOVAL AID ON AN UNEXPOSED PART OF THE GARMENT TO CHECK FOR DISCOLORATION.

PROCEDURE
STAIN REMOVAL

IN AN AVERAGE WASH LOAD, THERE ARE USUALLY STAIN THAT SHOULD BE GIVEN SPECIAL ATTENTION

WHEN CLOTHES ARE BEING PREPARED FOR WASHING. MANY STAINS WILL RESPOND TO ORDINARY

WASHING METHODS. SOME DIFFICULT STAIN MAY REQUIRE SPECIAL TREATMENT WITH CHEMICALS.

REMOVING SUCH STAINS IS A HIGHLY TECHNICAL PROCESS AND IS BEST DONE BY SPECIALIST.

1) TREAT STAIN AS SOON AS POSSIBLE AFTER THEY OCCUR, WHEN THEY ARE DRIED OR SET, THEY ARE

MUCH MORE DIFFICULT, SOMETIMES IMPOSSIBLE TO REMOVE.

2) IDENTIFY THE STAIN IF POSSIBLE AND USE THE SPECIFIC METHOD GIVEN FOR ITS REMOVAL.

3) IF YOU DO NOT KNOW WHAT THE STAIN IS, ALWAYS SOAK FIRST IN COOL OR LUKEWARM WATER.

HOT WATER WILL SET STAINS SUCH AS EGG, MEAT, JUICES AND BLOOD. SOAPY WATER WILL SET

TEA AND COFFEE STAINS AND ALSO SOME FRUIT STAINS.

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SED PART OF THE GARMENT TO CHECK FOR DISCOLORATION.
 STANDARD & PROCEDURES

DEPARTMENT: LAUNDRY JOB CATEGORY: LAUNDRY WASHER

DEPT. HEAD: LAUNDRY MANAGER GM'S APPROVAL:___________DATE:_______

LDRY 003 TASK/TOPIC: GUEST LAUNDRY PICK-UP AND DELIVERY

STANDARD
GUEST LAUNDRY MUST BE PICKED-UP BEFORE 9:00 AM AND DELIVERED BY 5:00PM

EXPRESS LAUNDRY

1) GUEST CAN DELIVER THEIR LAUNDRY BETWEEN 7:00 AM AND 8:00 PM EVERYDAY.

2) IT MUST BE RETURNED IN LAUNDERED CONDITION WITHIN THREE HOURS. THIS MEANS THAT LAUNDRY

DELIVERED AT 7:59 PM IS VERY MUCH WELCOMED BY LAUNDRY STAFF. FRIENDLY CONTACT WITH GUEST

( ON TELEPHONE ) IS IMPORTANT.

3) SPECIAL LAUNDRY BADGES SHOULD USED. THE CLOTHE MUST BE FOLDED. EXPRESS LAUNDRY SHOULD IN

ADDITION TO SHIRTS AND BLOUSES ALSO INCLUDE SOCKS AND UNDERWEAR'S.

4) INCLUDE REPAIR SERVICE IN THE LAUNDRY, SUCH AS BOTTONS. ( SMILING FACE ON REPAIRED BUTTON ).

PROCEDURE
THE GUEST WILL ONE TOUCH SERVICE OR PUT UP A LAUNDRY SIGN TO ADVISE PICK-UP OF THE LAUNDRY.

1) THE VALLET WILLL PICK-UP THE LAUNDRY BETWEEN 8:00AM AND 9:00PM FROM THE GUET'S ROOM.

2) LABEL THE GUEST LAUNDRY ACCORDING TO THE ROOM NUMBER.

3) SORT OUT THE LAUNDRY AS WASHING, PRESSING, AND DRY CLEANING AS SOON AS POSSIBLE.

4) FINISHED LAUNDRY ITEMS SHOULD BE DELIVERED BY 5:00PM

5) SHIRTS SHOULD BE PACKED INDIVIDUALLY AND LAUNDRY VALET BADGES SHOULD BE USED.

6) DRY CLEANING AND LADIES BLOUSES ARE RETURNED ON HANGER.

7) ATTACHED THE VALIDATED LAUNDRY LIST. THE ORIGINAL WILL BE SENT TO THE FRONT OFFICE CASHIER

ALONG WITH THE SUMMARY SHEET.

8) LOG ALL DELIVERED LAUNDRY IN THE GUEST LAUNDRY BOOK.

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THE CLOTHE MUST BE FOLDED. EXPRESS LAUNDRY SHOULD IN
 STANDARD & PROCEDURES

DEPARTMENT: LAUNDRY JOB CATEGORY: FLATWORK OPERATOR

DEPT. HEAD: LAUNDRY MANAGER GM'S APPROVAL:___________DATE:_______

LDRY 004 TASK/TOPIC: OPERATING THE FLATWORK IRONER

STANDARD
EVERY EFFORT SHOULD BE MADE TO OPERATE THE FLATWORK IRONER WITH IFFECIENCY AND TO FOLLOW

THE SAFETY PROCEDURES.

PROCEDURE
1) BEFORE STARTING THE IRONER, WIPE CLEAN TO REMOVE ANY LOOSE LINT, DIRT, GREASE, ETC.

2) HAVE AS MUCH FLATWORK AS POSSIBLE FULLY PREPARED AND READY TO IRON.

3) SHEETS SHOULD BE SHAKEN OUT SO THEY CAN BE FED AT MAXIMUM SPEED.

4) ARRANGEMENTS SHOULD BE MADE TO HAVE A CONTINIOUS FLOW OF PREPARED WORK READY FOR

THE FEED.

5) DO NOT MAKE FEED RIBBON TOO TIGHT. THERE SHOULD BE A LITTLE SLACK IN THE RIBBONS.

6) BE SURE THAT THE RED WIRE SAFETY GUARD IS IN PLACE.

7) RED SAFETY FINGER GUARD SHOULD BE IN FORWARD POSITION.

8) OPEN THE STEAM INLET VALVE ABOUT HALFWAY. BE SURE STEAM VALVE IN RETURN LINE IS OPEN.

OPEN THE STEAM VALVE SLOWLY TO INCREASE STEM PRESSURE. START CANOPY EXHAUST BLOWER

MOTOR.

9) ALLOW IRONER TO HEAT UP FOR ABOUT 20 MINUTES. BEFORE STARTING THE WORK, CHECK STEAM

PRESSURE GAUGE TO MAKE SURE IT DOES NOT EXCEED 150 PSI.

10) WAX IRONER IF NECESSARY.

11) THE ENTIRE WIDTH OF THE IRONER SHOULD BE USED WHEN LINEN ARE BEING FOLDED MANUALLY.

12) CARE SHOULD BE TAKEN AT ALL TIMES WHEN OPERATING THE IRONER TO AVOID INJURY.
RCS/07-10-2004
E THE FLATWORK IRONER WITH IFFECIENCY AND TO FOLLOW
 STANDARD & PROCEDURES

DEPARTMENT: LAUNDRY JOB CATEGORY:

DEPT. HEAD: LAUNDRY MANAGER GM'S APPROVAL:___________DATE:_______

LDRY 005 TASK/TOPIC: LOST AND FOUND ITEMS

STANDARD
EVERY LOST AND FOUND ITEMS HAS TO BE TURNED IMMEDIATELY TO THE LOST AND FOUND AND RECORDED

ACCORDINGLY.

PROCEDURE
1) ITEM FOUND IN CLOTHING AND LINEN TO BE LAUNDERED SHOULD BE IDENTIFIED WITH THE GUEST'S NAME,

ROOM NUMBER, FLOOR OR SECTION OF THE HOTEL AND SHOULD BE RETURNED TO LOST AND FOUND

IMMEDIATELY.

2) RECEIPT FOR THE ITEM TURNED IN SHOULD BE ISSUED.

RCS/07-10-2004
URNED IMMEDIATELY TO THE LOST AND FOUND AND RECORDED

E LAUNDERED SHOULD BE IDENTIFIED WITH THE GUEST'S NAME,

 STANDARD & PROCEDURES

DEPARTMENT: LAUNDRY JOB CATEGORY: LAUNDRY WORKERS

DEPT. HEAD: LAUNDRY MANAGER GM'S APPROVAL:___________DATE:_________

LDRY 005 TASK/TOPIC: HANDLING OF HAZARDOUS MATERIALS

STANDARD
HANDLE ALL THE HAZARDOUS MATERIALS WITH CARE AND STORE THEM IN THEIR RESPECTIVE PLACE.

PROCEDURE
1) HANDLE ALL BLEACHES AND ACIDS WITH CARE TO AVOID BURNS AND EYE INJURIES. SHOULD BLEACH

OR ACID SPLASH, WASH OFF IMMEDIATELY WITH PLENTY OF COLD WATER.

2) NEVER STORE BOTTLE OF CAUSTIC OR BLEACH ON OVERHEAD SHELVES.

3) READ THE HAZARDOUS MATERIAL DATA SHEET BEFORE USING ANY CAUSTIC CHEMICALS.
RCS/07-10-2004
ARE TO AVOID BURNS AND EYE INJURIES. SHOULD BLEACH