MadisonCollegeBookstore

OperationManual

Createdby:
AmyJohnson
NancyQuezada
LeighlaBaney
EvaDukerschein


TableofContents

Overview
JobDescription
StoreMeeting
SaleReport
FloorPlan
BookStoreInventory
Auditing
MerchandiseMatrix
PromotionalPlan
OpentoBuy


Overview
Throughourwork,wehopetohelpimprovetheMadisonCollege
Bookstoresoperations.Wehavecreatedsomereportsthatwethinkwill
helpyouroperationsrunmoresmoothly.Inthisreport,weexplainwhatwe
changedfromtheexistingreports,whywethinkthiswillworkoutbetter,
whoisrightforthetask,andwhenthisshouldbestarted.

JobDescription
MADISONAREATECHNICALCOLLEGE
POSITIONDESCRIPTION
POSITIONTITLE:
CashierBookstore
ORGANIZATIONALFUNCTIONANDRELATIONSHIPS
:
Thisisacashierpositiondealingwithlargesumsofcashandmoney.Thispersonwillreceive
andrecordmoneyfortheMadisonCollegeBookstoreEnterprise.Thispersonwillassist
customersandanswerquestionsfromthepointofsale.Theywillbeinchargeofrestocking
merchandise,aswellasorderingsuppliesandmerchandise.Thepersonwillassistwithdayto
daystoreupkeepandmaintenance.
ThispositionreportstotheBookstoreManager.
Location:Truaxcampuswithtraveltoothersitesasnecessary.
HoursareMondayFriday7:153:30.Someeveningandweekendsmayberequired.
Schedulesaresubjecttochangebythesupervisor.
ESSENTIALDUTIES:
Thefollowingdutiesaretypicallyexpectedofthisposition.Thesearenottobeconstruedas
exclusiveorallinclusive.Otherdutiesmayberequiredandassigned.
1.Receivesandrecordspaymentsthrough,cash,OneCard,creditcards,checks,giftcards,AR
transactions,andmakeschangeforcustomers.
2.Proficientinbookstorecashiering,completingoffinancialreports,andresponsiblefor
exchangeofmoney.
3.Servesandassistsallbookstorecustomersinafast,efficient,andfriendlymanner.
Knowledgeableaboutwherethemerchandiseislocated.
4.Maintainsorderandcleanlinessatthecashierarea.
5.Operatesandmakesminoradjustmentstocashregisters.

6.Assistswithrestockingandcleaningofretailsalesareas,orderingsuppliesandretail
merchandiseasneeded.
8.Assistswithtrainingofstudent,casualorparttimehelponcashregisterandcustomer
service.
9.PerformsothertasksasmaybeassignedbythePresidentordesignee.
10.Assistscustomersbyansweringquestionsandaddressingcomplaintsandconcerns.
KNOWLEDGESKILLSANDABILITIES:
1.Abilitytooperateelectroniccashregistersandcomputers.
2.Abilitytoaccuratelycompletefinancialreports,makechange,andreconcilecashreceipts.
3.Abilitytoprocesstransactionsquicklyandmaintainaccuracy.
4.Abilitytoprioritize,makedecisions,andworkindependently.
5.Abilitytostandforprolongedperiodsoftimewithreasonableaccommodations.
6.Skillindealingtactfullywiththepublic.
7.Knowledgeofbasicmathskills.
8.Skillinmaintainingorganizationandfollowingoralandwritteninstructions.
9.Abilitytoadaptandworkindifferentareasastheneedoccurs.
10.Abilitytolift30pounds.
11.Effectivecommunicationskills(oralandwritten)indealingwithMadisonCollegestudents,
staff,visitors,andgeneralpublic.
12.Demonstratedskillincommunicationsandhumanrelationswithpopulationshavingdiverse
socioeconomicandracialbackgrounds.
QUALIFICATIONS:
1. HighSchoolDiplomaorequivalent.
2. Sixmonths(1,000hours)experienceincashieringinaretailenvironment.
NonProbationary
PSRPPerformanceAppraisalForm
NonProbationaryPSRPemployeesmustbeevaluatedatleastonceeverytwoyearsonthe
employeesanniversarydate.
REMINDER:
Probationaryemployeesmustbeevaluatedattheconclusionofthefirstsix(6)monthsofemployment.A
secondevaluationshallbemadetwo(2)weekspriortothecompletionoftheprobationaryperiod,ifthe
employeestillremainsinthepositionatthattime.
Transferredandpromotedemployeesserveasix(6)monthtrialperiod.Thesupervisorshallevaluate
theseemployeesattheconclusionofthree(3)monthsofemploymentintheposition.Asecondevaluation
shallbemadeapproximatelytwo(2)weekspriortothecompletionofthetrialperiod.

EmployeeName:

SupervisorsName:

Title:

Title:

Timeinpresentjob:

Timesupervisingthisemployee:

Years:

Months:

Years:Months:

EvaluationPeriod:
From:

Department/Unit:
To:

Identifyanychangestothispositionthatoccurredsincethelastreview:

Describeanychangestothepositionthatareanticipatedduringtheupcomingreview
period:

Identifyperformancetargetsfromlastreviewandresultsachievedandthelevelofachievement
PerformanceTargets

Results

Status*

EmployerWritesinPerformanceTargets

*Status:ET=ExceededTargetMT=MetTargetBT=BelowTargetU=Unacceptable
Describeaccomplishmentsforthisreviewperiod:

Identifyopportunitiesforimprovement:

Setperformancetargetsfornextyear:
PerformanceTargets

EmployerWritesinPerformanceTargets

Setdevelopmentgoalsandobjectivesfornextyear:
Developmentgoalsandobjectives:

CompetencyAssessment
Thissectionrequiresthesupervisortoassesstheextenttowhichtheemployeedemonstrates
thecompetenciesidentifiedasimportanttoeffectiveness.Thebulleteditemsprovide
fundamentalelementsofexpectedperformanceappropriatetotheposition.
Assessment
E=Excellent

CompetencyArea
Collaboration

S=Satisfactory
N=Need
Improvement

1.

1.
Balancesteamandindividualresponsibilities.

2.

2.Exhibitsobjectivityandopennesstoothers'views.

3.

3.Contributestobuildingapositiveteamspirit.

4.

4.Putssuccessofteamaboveowninterests.

5.

5.Demonstratescommitmenttoteamgoalsandobjectives.

6.

6.Workswellingroupproblemsolvingsituations.

SupervisorComments:
DevelopmentPlan:

Assessment
E=Excellent

CompetencyArea
Professionalism

S=Satisfactory
N=Need
Improvement

1.

1.

Possessestheexpertisenecessarytoperformthefunctions

2.

ofthejob.

3.

2.

Fulfillsjobfunctionsinatimelyandefficientmanner.

4.

3.

Usesappropriatejudgmentanddecisionmakingskills.

5.

4.

Acceptsresponsibilityforownactions.

6.

5.

Followsthroughoncommitments.

7.

6.

Reportstoworkontime.Observesbreaksandworking

hours.Usesleavetimeappropriately.Providestimelynotificationof
absence.Ensuresworkresponsibilitiesarecoveredwhenabsent.
7.
Comments:

Completesworkassignmentsontimeandtoexpectation.

DevelopmentPlan:

Assessment

CompetencyArea

E=Excellent

CustomerService

S=Satisfactory
N=Need
Improvement

1.
Respondspromptlytocustomerneeds.

1.

2.

3.

assistance.

4.

3.Managesdifficultoremotionalcustomersituations.

5.

4.Solicitscustomerfeedback(internalandexternal).

6.

5.Appliescustomerfeedbacktoimproveservice.

7.

6.Usesefficientandeffectivewrittenandverbalcommunication

2.Respondseffectivelytocustomerrequestsforserviceor

skills.
7.Displaysdiscretion,tactandsensitivitytothefeelingsof
others.
Comments:

DevelopmentPlan:

Assessment

CompetencyArea

E=Excellent

Adaptability

S=Satisfactory
N=Need
Improvement

1.
Adaptstochangesintheworkenvironment.

1.

2.

3.

3.Changesapproachormethodtobestfitthesituation.

4.

4.Developsalternativesolutions.

5.

5.Abletodealwithfrequentchange,delays,orunexpected

2.Managescompetingdemands.

events.
Comments:

DevelopmentPlan:

Assessment

CompetencyArea

E=Excellent

ConflictResolution/ProblemSolving

S=Satisfactory
N=Need
Improvement

1.
Identifiesandresolvesproblemsinatimelymanner.

1.

2.

3.

3.Findswin/winsolutions.

4.

4.Learnsfromhis/hermistakes.

5.

5.Usesreasonevenwhendealingwithemotionaltopics.

Comments:

2.Takesactiontoresolveinterpersonalconflicts.

DevelopmentPlan:

Assessment
E=Excellent
S=Satisfactory

Values
Excellence

N=Need
Improvement

1.
Consistentlymeetsorexceedstheneedsandexpectationsof

1.

2.

3.

2.Workstocontinuouslyimprovethelearningenvironment.

4.

3.Continuesownlifelongpersonalandprofessional

5.

development.

6.

4.Takesprideinwhatitisdone,howitisdoneandwherewe

learners,communityandself.

work.

Comments:

5.

Producesworkofthehighestquality

6.

Isinnovativeandforwardthinking.

DevelopmentPlan:

Assessment

Values

E=Excellent

Respect

S=Satisfactory
N=Need
Improvement

1.
Considersthetalents,feelingsandcontributionsofothersin

1.

2.

3.

2.Practicesactivelisteningandcollaborationindailywork.

4.

3.Basesrelationshipsontheessentialdignityofeachindividual.

5.

4.Valuesdiversecultures,backgrounds,lifestylesandabilities.

interactionsandbehaviors.

5.Demonstratesunderstandingthatinclusionmakesusstronger
andabletoperformathigherlevels.
Comments:

DevelopmentPlan:

Assessment

Values

E=Excellent

Integrity

S=Satisfactory
N=Need
Improvement

1.
Speaksandactstruthfully.

1.

2.

3.

3.Welcomesconstructiveassessmentandsuggestionsfor

4.

improvement.

2.Followsthroughoncommitments.

4.Honorscollegeroleasstewardsofthepublictrustthrough
effectiveandefficientuseofresources.
Comments:

DevelopmentPlan:

OverallPerformanceRating:
ExceedsExpectations

Workperformanceisconsistentlysuperiortoexpectations.
Alwaysachievespositionexpectationsandfrequently
exceedsobjectivesthroughconcertedeffort.Demonstrates
performanceofaveryhighlevelofqualityinallareasof
responsibility.

AchievesExpectations

Workperformanceconsistentlyfulfillsexpectationsand
periodicallymayexceedthem.Workisofhighqualityinall
significantareasofresponsibility.

NeedsImprovementto

Failstomeetexpectationsinseveralperformanceareasor

FullyAchieve

inoneormorecriticalperformanceareas.Improvementis

Expectations

needed.Aplantocorrectperformancemustbeoutlined
andmonitored,andtimelinesestablishedtoimprove
performance.

FailstoAchieve

Doesnotmeetexpectations.Majorshortcomingsin

Expectations

performancewillrequirereassignmentorseparationifplans
forprogressareunsuccessful.

EmployeesComments/Reactions
(Optional.Ifemployeewishestodoso,anycommentsconcerningtheappraisalmaybe
indicatedinthissection,orbyanattachment.)

IhavereadanddiscussedthisappraisalwithmysupervisorandIunderstandits
contents.MysignaturemeansthatIhavebeenadvisedofmyperformancestatusand
doesnotnecessarilyimplythatIagreewitheithertheappraisalorthecontents.
EmployeesSignature___________________________________

Date

_______________

SupervisorsComments

______________________________________
__________________________________

_______

_______

Division/DepartmentSupervisorSignature/

ImmediateSupervisorSignature/Date

Date

SendoriginalformtoHR,copiestoemployeeandsupervisor

StoreMeeting
Who
Allstoreemployeesshouldbepresentforthemeeting.Thestoremanager
shoulddelegatethemeeting,andplantheagenda.Differentemployees,likethe
treasurer,shouldbeaskedtospeakaboutaspecifictopic.Youwillalsoneedan
employeethatwouldliketotakenotesofthemeeting.
What
Astoremeetingisalistof
topicstodiscussandresolvein
orderforthestoretooperate
moreeffectively.Throughthis
communicateeveryoneisaware
ofwhattodoanworkbetter
together.
When
Thisstoremeetingwill
happeneverymonth.The
meetingsagendashouldbesent
outaweekpriortothemeeting,
soemployeescanprepareforthe
meeting.Meetingnotesshould
betakenduringthemeetingand
senttotheemployeesadayafter
themeetinghappens.
Where
Theagendawilltellyou
wherethemeetingwillbeheld
(attheMadisonCollegeBookstore).
Why
Astoremeetingisimportantbecauseitallowsemployeestoworkmore
efficientlytogetherandalsotoworkoutanyproblemsthatarise.Storemeetings

areasafeenvironmentwhereemployeescanworkoutproblemsandapply
solutionstofixthem.
How
Meetingarunthroughtheagenda.Theagendatelltheemployees
everythingthatthemeetingwillcover,andthetimeitwilltaketoaccomplishthe
topic.

SalesReport

Who
BusinessOwner,FinancialManager
What
Inthisreportthegoalistokeeptrackofyourlastyears,whatwe
plantomakethisyear,andtheactualsaleseachweekbasedoncategory
ofgoods.
When
Thiswouldbeperformedeveryweekanddiscussedatmonthly
meeting.
Where
Itwillbeperformedeveryweekanddiscussedatmonthly
meetings.
Why
Allowsyoutoseetrendsinsales,seewhatissellingwellandwhat
isnt,obtaininformationtohelpwithlossprevention
How
Revieweveryweekindividually,discussatmonthlymeetingand
translatethenumbersintoactions.

FloorPlan

Thefloorplanincludesanaccuratelayoutoffixturesinaspaceaswellasthe
spacesdimensionsandthedimensionsoffixtures.Itsimportanttoknowthis

informationbecauseitwillallowyoutoplanrearrangementsonthefloorand
findoutwhatandwhereyouhaveroomfornewmerchandiseorfixtures.It
allowsyoutocomplywithlawsastohowmuchspaceisleftbetweenfixtures
andsoon.Astoreclerkhastheabilitytocreateafloorplanandcoulddoso
witharulerandpaperorcreateitonaprogramsuchasAdobeIllustrator.
Whenfixturesarerearrangedthefloorplanshouldbeupdatedtomaintain
accuracy.

BookStoreInventory

MadisonCollegeBookstoreQuestionsaboutInventory

Inyourteamdecidewhatneedstobedocumentedtocompletethereport.Makealistof
whattodo.Ineachreportorformyouwillneedatleast5criteriaforeachreport.
1. Organizemerchandise.Ensurethatallitemsareintheircorrectplaces.
2. Firstallitemswhicharemissingtagsneedtobeaccountedforandhavetheirtags
replaced.
3. Whenallmerchandiseisproperlytagged,aphysicalcountmustbetakenforeach
categoryofitem.
4. ThephysicalcountmustbecomparedtothecountshownbythecomputerorPOS
system.
5. Anydiscrepanciesfromphysicalcountmustbenoted.
6. Testforhumanerrorinphysicalcountdoanadditionalcountifnecessary.
7. Testforerrorindigitalcount
a. Lookforsimplecomputationerrorswithincomputersystem
b. Lookforerrorsinpaperworkincorrectormissinginvoicesfromvendorsandto
customers,incorrectlyfilledrequisitions,orincorrectlyfilleddamaged
merchandisereports.
8. Interviewemployeesaskiftheyhavewitnessedunusualbehaviorthatmayaccountfor
discrepanciesinstock.
9. Ifdiscrepanciespersistalterdigitalstocknumbertomatchphysical.Notatediscrepancy
forfuturerecords.

Nextforeachitemdocumenteddescribewhowillperformtheaction,howwillitbe
performed,whenisitperformedandwhereisitperformedaswellaswhyisitimportant
tothebusiness.

Abookstoresalesassociatewillperformthestepsforinventoryandthemanagerwill
lookoverthedataandreconcilethefindings.Thesalesassociatewillfollowthestepsaboveto
completetheirpartoftheinventoryprocess.First,theymustorganizethemerchandise
accordingtostyle,colorandsize.Theywillmakesureallmerchandisehavetheirtags.After
thesestepsarecompletetheywilldoublechecktheirwork.Whenasectionofmerchandisehas
beenorganizedandcheckedover,theycanrecordthecount.Onceasectionhasbeen
counted,itcanbemarkedwithapieceofpapertoindicateitsdone.Whenthesalesassociate
isfinishedwiththeirpart,themanagerwillcomparethephysicalcounttowhatthecomputerhas
recorded.Ifthenumbersdonotmatch,makenoteandtakearecountifnecessary.Ifnumbers
stilldonotmatch,lookforerrorwithinthedigitalcount.Thiscanincludelookingforsimple
computationerrorsandlookingforerrorsinpaperwork.Iftheproblemstillpersists,interviewthe
employeestoseeifthehavewitnessedunusualbehavior,suchastheft,toaccountfor
discrepanciesinstock.Ifnumbersdonotaddupafterthesesteps,themanagerwillchangethe
digitalcounttomatchthephysicalandnotediscrepancyforthefuturerecords.
Typeoutthedetailstodescribewhowillperformtheaction,howwillitbeperformedand
whyisitimportanttothebusiness.
Thebookstoresalesassociatewillperformtheinventorystepsandthestoremanagerwilllook
overtheinventorycountandreconcilethefindings.
Theemployeewillberesponsiblefortheinitialportionoftheinventorycount.Theirfirst
taskistoorganizethemerchandisetoprepareitforcounting.Thisisachievedbyfinding
merchandisethathasbeenmisplacedinthewrongcategoriesorthewrongdisplays.Whenall
itemsareintheircorrectplaces,theemployeewillthenarrangethemerchandisebystyle,then
bycolorwithinstyle,andfinallybysizewithincolorandstyle.Thenexttaskoftheemployeeis
tocheckallmerchandisetoensurethatallaretaggedorotherwisemarkedwiththeappropriate
SKU.Firstly,theemployeewillcheckallmerchandiseforphysicaltags.Untaggeditemswillbe
setasideforretagging.Nextly,theemployeeshouldgothroughthetagstoensurethatthe
appropriatetagisattachedtotheappropriateitem.Anyitemswithincorrecttagswillalsobeset
aside.Nexttheemployeewilltaketheitemswithnoorincorrecttagsandattachtheir
appropriatetags.ThisisachievedbycreatingaduplicatetagusingthecorrectSKUanda
printer.Whentheseitemsarecorrectedtheyaresetbackwiththeirfellowsintheirappropriate
positions.
Thenexttaskoftheemployeeisaphysicalcountofthemerchandise.Theemployeewill
thentakethemerchandisebysectionsandcounteachindividualSKUandrecordthetotal
number.Forinstance,agroupof7shirtsofthesamestyleandcolormayhave3differentsizes
dispersed.Thereare2smalls,3mediums,and2larges.EachsizewillhaveadifferentSKU
leadingtoarecordedcountofSKU1:2,SKU2:3,SKU3:2,andsoon.Thesenumbersare
recordedandthenreportedtothemanager.Fromherethemanagertakesthereignstoensure
thattherearenodiscrepanciesbetweenthestorerecordandthephysicalcountjusttakenby
theemployee.
Themanagerwillnowcomparethephysicalcounttakenbythesalesassociateand
compareittothestorerecord.Inthiscasethestorerecordiskeptdigitallyandisupdatedby
thePOS(pointofsale)systemtotrackmerchandisereceivedandsold.Anydifferences
betweenthecountandtherecordmustberecordedatthispoint.Anydifferencesfoundmustbe

examinedtoeliminateerror.Thefirstandeasiesterrortoeliminateishumanerror.Ifthereisa
discrepancy,thenthesalesassociatewillcompleteanothercountoftheiteminquestionto
ensurethattheircountwasaccurate.Afullrecountofallmerchandiseisnotnecessaryatthis
pointunless,ofcourse,allcountscomeupwithdifferences.Ifthediscrepancypersists,the
managermustnextruleoutanyerrorswithinthestorerecords.

MadisonCollegeBookstoreReconciliationForm

Inventoryisawaytofindoutwhatitemsyouhaveontheshelfs.Knowingthishelpsyouunderstandhoweach
individualpieceofmerchandiseisselling.Youorganizeandaccountforeverythingyouhaveinstoreandmatchthat
totheamountthedatabasehasrecorded.Whenthesedonotmatch,itmaycallforasimplerecount,butcouldalso
meantheft.Thisiswhyinventoryisveryimportanttoabusiness.Inventorycanbedonebysalesassociates,buta
managerwillbetheonetocheckthecountstotherecordednumberinthecomputer.Inventory,ideally,shouldbe
doneonceamonth

Auditing
MadisonCollegeAuditingBusinessReport

Inyourteamdecidewhatneedstobedocumentedtocompletethereport.Makealistof
whattodo.Ineachreportorformyouwillneedatleast5criteriaforeachreport.

WhenauditingtheMadisonCollegebookstore,somethingsthatneedtobeauditedarelistedbelow:
maintenancechecks
cleanfloorsandshelves
storesafety
music

Nextforeachitemdocumenteddescribewhowillperformtheaction,howwillitbe
performed,whenisitperformedandwhereisitperformedaswellaswhyisitimportant
tothebusiness.
1.
Maintenancechecks
theseshouldbedonebyallstaffofthebookstoreandthen
reportedtothestoremanagersoshecangetitfixed.Thesechecksshouldbedone
onceamonth,atthebookstore,toensurethateverythingisworkingthewayitshould.
Forthemaintenancechecktherewillbeachecklistofoperationsthatneedstobe
checkedoneachmonth.Thisisimportantbecauseitwillkeepthestorerunning
smoothlyandhelpavoidaccidentsandinjuriesintheworkplace.Intheformbelowwrite
informationdownofanyitemthatneedsattention.Forexample

Perfect
condition

Working
order

Needs
maintenance

Nonoperatio
nal

Dangerousto
staff&
customers

Lights

Lightin
bathroom
flickers

POS
computers

Speakers

Fixtures

Vacuum

2. Cleanfloorsandshelves
Salesassociatesthatopenandclosethestoreshouldmake
surethatthestoreisclean,neat,andtidyeachday.Havingasimplechecklistatthe
endofthenight,thatkeepspeopleaccountableisagoodwayfortaskstogetdone.This
listshouldbecheckedoninthestoreeverynight.thischecklistwouldhaveclosing

dutiesonitandthenthesalesassociatewouldhavetoinitiatetheworktheydid.If
thesetasksgetdoneeverynightitmakestheopenerofthestorehaveaneasiertime.It
helpscustomersfindthingsbetterandleavewithabetterattitudeaboutthestoreitself.

Yes

No

ApparelItemsfromreturnsprocessed

Apparelitemsplacedoncorrectfixtures

Apparelitemsseparatedbystyle

Apparelitemssortedbysize

Apparelitemscheckedforintacttags

Misplacedaccessoriesreturned

Accessoriesremovedfromfloor

Floorswept

3. StoreSafety
Eachemployeeofthebookstoreshouldbetrainedinsafetyrulesfor
themselvesandthemerchandise.Theserulesshouldbefollowedeveryday,anda
revisedsetofrulesshouldcomeouteveryyeartohelpemployeesstayontopofsafety
concerns.Ahandbookshouldlistsafetyruleandbediscussedwhentraining.Alsowhen
thesafetyrulesarerevised,theirshouldbeameetingtodiscussthemduringstore
hours,atthebookstore.Thisisimportanttothebusinessbecauseitkeepsyour
merchandiseandyouremployeesstafffromharmandtheft.
4. Music
Thestoremanagerpickstheplaylistforthestore.Themusicneedstobe
appropriateandneedstorelatetoawiderangeofagesandbackgrounds.Surveying
studentstoseewhatmusictheyliketolistentomighthelpthestorestaffpickmusicthat
betterrelatestothestudents.Thiscouldbedonethroughthebookstoressocialmedia,
byaskingstudentswhatmusictheylikelisteningtoo.Itisimportanttopickgoodmusic
because,ifitismusicthatcustomerslike,itwilldrawtheminandmakethemwantto
shoplonger.Ifthemusicisbaditmaydeter,orshortentheirvisit.

MerchandiseMatrix
MerchandiseMatrixhelpsorganizethemerchandiseintothefollowingcategoriesthatarebasic,
updated,contemporaryandwithinthosetheyalsohavetobeorganizedintowhatpricingcategories;
good,betterandbest.Thishelpsvisualisewhatispurchasedmoreandatwhatpricepoint.

PromotionPlan

Whendoingpromotionsyouwanttoattracttraffictobusinessbutalsogo
alongwithcurrenteventshappeningatthetimeperiodthepromotionisgoing
through.Berelevantandcreativetoattractnewclients.

ThepromotionsthatwewillberunningfromJanuarytoFebruaryare:
January19th:
WelcomebackDisplay.Thiswillwelcomestudentsbackintothe
newSpringsemester.
January2228:
GloveandHatSale25%offonwinteraccessories.
January29February5:
SuperBowlRaffle,invitestudents/instructorsbeton
whowillwinthesuperbowl
February8th:
PickawinnerfortheSuperBowlRafflewin$25
February8th:ChineseNewYearWindowDisplaytowelcomethenewyear
February2226:
10%offActivewearPromotiononanythingathleteyogamats,
waterbottlesetc.

MockUpCalendars

OpentoBuy

Who
BusinessOwner,FinancialManager
What
Inthisreport,thegoalistokeeptrackofsalesforeachmonthso
youknowhowmuchmoneyyouhavetopurchasenewgoods.
When
Thisshouldbedoneforasixmonthperiodoftime.
Where
ThiswillbeperformedattheMadisonCollegebookstore
Why
Thisisimportantbecauseitallowyoutoknowwhatyoucanafford
orcantaffordforthatmonth.Italsoletsyoutolookatplaceswhereyou
cancutcosts,ortrydifferentpromotionsforacertainmonthtoincrease
sales.

January

Feb

$1,500.00

ThisYearsPlan
Reductions$(
Markdowns)

$412.50

BOM

$2,250.00

$2,000.00

EOM

$2,000.00

PlannedPurchases$

$1,662.50

OnOrder

$2,387.00
$724.50

OTB

Assumptions

Monthly%

MonthlyReductions%
S/SRatio

27.50%
1.5

IMU

50%

COGS%

33%

5%shortage

Conclusion
Wehopethisoperationsmanualhasinformedyouabouthowimportant
thesereportsaretotheoperationsofthebookstore.Thischangesare
meanttoimproveyouroperationsandmakethestorerunmoresmoothly.
Letusknowifthesechangeshavehelpedyou.