Beruflich Dokumente
Kultur Dokumente
Badenhorst
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7/7/2014
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Table of contents
Page
1. Introduction..................................................................................................................1
2. Rationale .....................................................................................................................1
3. Problem statement ......................................................................................................2
4. Purpose statement .................................................................................................2 - 3
5. Literature review ..................................................................................................3 13
6. Research Questions ..........................................................................................13 14
7. Research objectives ..................................................................................................14
8. Research methodology .............................................................................................14
9. Data collection methods ....................................................................................14 15
10. Data analysis and Discussion ...........................................................................16 21
11. Findings and Conclusion ...................................................................................21 24
12. Bibliography ...............................................................................................................25
13. Annexure A
14. Annexure B
15. Annexure C
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1. Introduction
Various authors such as van der Westhuizen (1997); Bilikopf (2001); Bryk &
Schneider (2003); Kane et al. (2004); Moolenaar et al. (2010); Christopherson et al.
(2011); and Bieler (2012) have addressed the importance of sound interpersonal
relationships, highlighting reasons such as establishing excellence in educational
leadership, building strong education communities,
interpersonal
relationships;
factors
that
affect
sound
interpersonal
relationships;
requirements
for
the
establishment
of
sound
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Moolenaar, Daly and Sleegers (2010: 4), who limited their study to relationships
among teachers in the education sector, list several reasons for the importance of
interpersonal relationships between teachers. These reasons are: 1) It builds strong
school communities; 2) It enhances teacher commitment; 3) It gives teachers a
sense of belonging and efficacy; 4) and it plays a crucial role in policy
implementation, instructional change, and teachers professional development in
support of increased student achievement; 5) It provides access to information,
knowledge and expertise; and 6) It enables and positively influences teacher
professional development as well as school improvement. Moolenaar et al. (2010:4)
furthermore state that interpersonal relationships among teachers provide access to
information, knowledge and expertise, facilitate joint problem solving and shape an
environment of trust.
Relationships in general are built on trust, and trust is required for the establishment
of sound interpersonal relationships. Trust in schools is a core resource for school
reform, meaningful school improvement and the success of a school. Social trust
among all stakeholders improves the routine work at a school (Bryk & Schneider,
2003: 40). Relational trust plays a key role in the building of effective education
communities. In fact, relational trust is the connective tissue that binds individuals
together to advance the education and welfare of students" (Bryk & Schneider, 2003:
45); it is the foundation on which any school daily functions (Christopherson et al.
2011: 641). Relational trust exists when each party (teacher) is aware of his role and
duties. Effective school communities require agreement in each role relationship in
terms of the understandings held about these personal obligations and expectations
of others (Bryk & Schneider, 2003: 41). Bryk and Schneiders longitudinal study of
400 elementary schools in Chicago (USA) focused exclusively on relationships
between teachers. Later, Moolenaar et al (2010: 14) state that interpersonal
relationships among teachers are closely associated with trust among teachers. It
may shape a context and opportunity where trust may grow, in order to provide a
blueprint for future interactions, to form mutual expectations, and to outline the norms
and values of a (Moolenaar et al. 2010: 14). Recent work indicates that the more
interpersonal relationships maintained by educators, the more teachers perceive their
team as characterized by trust (Moolenaar et al. 2010:14).
Interpersonal relationships, as one of the five attributes assigned to excellent
university science teachers at Massey University in New Zealand, plays a crucial role
in effective tertiary teaching. Tertiary teaching does not take place in a vacuum but
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occurs within a relationship between the teacher and the students (Kane et al, 2004:
295). However, the study conducted by Kane et al. focused only on the relationships
between lecturers and students. The attributes that were identified by the
participants, in this case the lecturers were: subject knowledge, skill, interpersonal
relations, research/teaching nexus, and personality (Kane et al. 2004:292). All the
participants acknowledged and promoted the importance of the role that
interpersonal relationships, between themselves and their students, play in tertiary
teaching (Kane et al. 2004: 295-296). According to Kane et al. (2004: 296) is
teaching at all levels, primarily about building relevant interpersonal relationships
with students. Relationships that involved caring for student needs and opinions
were important to the lecturers who participated in the study.
b. What affects interpersonal relationships
There are several factors that affect sound interpersonal relationships in education.
Literature has revealed the following factors: the character and personality of the
educational leader (Prinsloo, 2010:81 and Halawah, 2005: 335); the ability of a
leader to communicate effectively (Halawah, 2005: 334); workload, interpersonal
conflict at work, and organisational constraints that leads to stress (Lazuras, 2006:
204 and Coetzee & de Villiers, 2010:28); cultural barriers; perceived status barriers;
cultural and ethnic stereotyping; conversational skills; employees not being valued;
employees
being
excluded
from
participative
decision-making;
ineffective
communication styles; employees not being listened to; one-way communication; and
the lack of confidence within employees (Bilikopf, 2001: online).
A principal's personality and character affects school climate in other words, sound
interpersonal relationships - which in turn will affect the principal's effectiveness
(Halawah, 2005: 335). Leadership, specifically effective communication, impacts
positively upon school climate (i.e. sound interpersonal relationships) (Halawah,
2005: 335). Effective schools require effective principals who communicate
effectively. An effective principal is an effective communicator. Principals should
possess knowledge and understanding of effective communication strategies
(Halawah, 2005: 335). Further characteristics effective principals should possess,
listed by are: being able to recognize the unique styles of their teachers; to help
achieve staff performance goals; and to encourage and acknowledge good work by
teachers (Halawah, 2005: 336).
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to social capital" (Lin, in Moolenaar et al. 2010:4-5). Central to the idea of social
structure is social embededness, which refers to the hierarchical, or nested, nature
of a social structure. In a social network, individuals are embedded within binary
relationships, which are in turn then embedded in larger sub-groups of three, four, or
more actors that eventually shape a social network (Moolenaar et al. 2010:6).
School principals transformational leadership behaviour may shape social networks
in schools (Moolenaar et al. 2010: 13). Transformational leaders share the schools
vision of the future, motivating teachers. They furthermore pay attention to staff
needs with regards to professional development and intellectual growth. School
principals, who are transformative leaders, occupy central positions in social
networks of their schools. They are able to distribute information quicker, than less
well connected principals. Being close to the teachers, serve as a strategic
advantage for principals; it enables them to optimise the skills and knowledge of the
teachers in the social network (Moolenaar et al. 2010:13).
The importance of existing social networks in schools does not go unnoticed.
Networks of educators, that will foster systemic improvement in the quality of
instruction, as well as the achievement of students, are increasingly recognised by
educational researchers, practitioners, and policy-makers (Moolenaar et al. 2010:13).
The pattern and content of social relationships between teachers affect: their
professional development; collective efficacy; shared decision-making, the schools
capacity to change; innovative climate; and student achievement (Moolenaar et al.
2010:13-14). Thus interpersonal relationships are affected by the existing social
networks within schools.
c. Benefits and effects of sound interpersonal relationships
Sound interpersonal relationships between staff have many positive outcomes.
These possible positive outcomes, should then serve as a strong incentive to
establish sound interpersonal relationships within schools. In brief, literature indicates
the following benefits, which will later be discussed in more detail: job satisfaction,
successful task completion, safe and secure learning environment, nurturing school
climate, team play that promotes student achievement, collective decision-making,
and the ability to overcome vulnerability and uncertainty.
Prinsloo (2010: 84) states that sound interpersonal relations lead to job satisfaction
and successful task completion. Halawah (2005: 334) argues that sound
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are good listeners. Listening skills is rated as the number one problem in human
relationships. Therefore, education leaders who seek to improve on their
communication skills must focus on improving their listening skills (Halawah, 2005:
335). Halawah (2005: 335) indicate that there is a limitation in available research:
little is known about how principal-teachers good communication can positively
affect school climate.
The fourth requirement according to the literature reviewed, is satisfaction among all
role players. Effective schools require a high level of satisfaction among all role
players of the school. Satisfaction here involves allowing staff to participate in the
decision making process (Halawah, 2005: 337).
The fifth requirement prescribe characteristics that principals should aspire to,
characteristics which effective principles possess: firstly, recognizing the unique
styles of their teachers; secondly, assisting staff in their performance goals; and
thirdly, encouraging and acknowledging good work by teachers. The role of the
principal should be that of staff development, as well as the creation of a climate of
integrity, inquiry, and continuous improvement (Halawah, 2005: 336).
The sixth requirement is highlighted by van Deventer & Kruger (2013: 189), namely
that in order to create and maintain sound staff relations, leaders must be aware of
the group dynamics. Awareness of group dynamics in other words the reason why
people belong to groups - will enable them to understand the way in which a group
functions. People join groups to satisfy their needs.
Relational trust referred to above, is a concept explored by Bryk and Schneider
(2003: 45) and is essential for building effective education communities. It is
grounded in social respect (Bryk & Schneider, 2003: 41) another requirement for
establishing sound interpersonal relationships. Genuinely listening to what a person
says and taking his or her views into account in subsequent actions, characterises
these respectful exchanges. If respect lacks, then social exchanges will stop. People
in general dislike demeaning situations. Only if they have no choice, will they resolve
to conflict.
Bryk and Schneider (2003: 45) also mention structural conditions that facilitate the
creation of relational trust within an education community. Small school size, a stable
school community and voluntary associations are necessary to foster trust between
those in an education community.
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There are certain challenges that exist that may hinder the establishment of sound
interpersonal relations. It is not an easy task to establish sound interpersonal
relationships. It's a balancing act for an education leader, who has to balance the
establishment of sound management culture in other words sound interpersonal
relationships - with the maintenance of certain managerial functions to ensure school
efficiency and effectiveness. These two forces are constantly pulling against each
other creating tension (Prinsloo, 2010: 85).
External accountability placed on principals by school boards to attain certain goals,
tinkle down to teachers, influencing interpersonal relationships between school
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Van Deventer & Kruger (2013: 199) list guidelines to be applied by an education
leader in order establish sound interpersonal relationships in schools, namely: 1)
taking an interest in the staff themselves; 2) taking staff feelings, opinions and
insights into account; 3) believing in the staff's ability to make a contribution; 4) taking
the needs of staff into account, especially younger staff who are eager to give their
input; 5) creating opportunities for staff to fulfil their own needs, to realise their own
potential; 6) involving staff in the formulation of long and short term goals of the
school; 7) encouraging the exchange of ideas, that heightens creativity; 8)
encouraging openness; 9) motivating staff and improving group morale and solidarity;
and 10) using two way communication.
5. Research Questions
1. What is meant by establishing sound interpersonal relationships? Specifically:
a. Why is establishing interpersonal relationships important?
b. What affects or influences interpersonal relationships between stakeholders?
c. What are the benefits of sound interpersonal relationships?
d. What are the effects or consequences of unsound inter personal relationships?
e. What are the requirements for establishing sound interpersonal relationships?
What qualities should educators possess in order to build sound inter personal
relationships?
f.
campus
from
building
and
maintaining
sound
interpersonal
relationships?
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clearance
application.
was
provided
with
reference
number:
Participant Gender
Age
range
Ethnicity
Qualification
level
Honours
degree
Discipline
Business
Accountancy
31 - 35
African
(Zimbabwean)
31 - 35
Caucasian
Honours
degree
Information
Technology
56 - 60
Caucasian
Masters degree
Business
26 - 30
Asian
Honours
degree
Business
41 - 45
African
Doctorate
Business
Conceptual themes
Themes
Number of
references
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Mean score
(out of 5)
3.4
3.25
3.45
Communication
3.4
3.05
3.45
3.15
Active participation
3.15
3.7
10
2.8
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Total achieved
73
152
142
141
148
Participant A scored much lower than the average score of 131.2 (out of a
possible 200) of all five the participants. It is clear that participant A
experiences no team work in the university, whereas the other
participants all scored very close to the average.
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No
QUESTION
Participant
A
Participant
B
Participant
C
Participant
D
Participant
E
Total 50
Enthusiasm and
Commitment
10
30
Collaboration
10
34
Dependability
and reliability
10
10
32
Proper
communication
10
38
Respect and
support for
team members
10
29
Problem solving
and creativity
29
Active listening
10
36
Active
participation
10
34
Willing sharing
of knowledge,
ideas and
experiences
10
36
10
Flexibility
10
10
36
Results showed that respect and support of team members were rated on
average the most important by all the participants and that proper
communication were rated the least important characteristic of team work.
c. Barriers and Challenges
i. Barriers
The question posed to the participants was: In your opinion, what barriers
exist at Pearson Private University, Pretoria campus, which prevent
lecturers from building and maintaining sound relationships with each
other? And what can be done to limit or remove these barriers?
Four of the participants answered the question and identified the following
problems: racism, deadline pressures, limited free time, the lack of a
social life on campus, language barriers and clashes of personalities.
Suggestions on improvements offered by the participants include: fewer
classes and more free time, having only one common language of
communication and grouping similar personality types together.
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ii. Challenging lecturer behaviour and attitudes
The question posed to the participants was: What behaviour and attitudes
displayed by other lecturers do you find challenging? Why?
Two of the five participants did not answer the question. The remaining
participants indicated the following behaviour and attitudes of lecturers
that challenged them: loudness in an open office environment, which is
detrimental for concentration and productivity, disrespect, authoritative
personalities, lack of cooperation when tasks are given to a group, and
lastly an attitude of entitlement.
iii. Required lecturer qualities
The question posed to the participants was: Which qualities in lecturers
do
you
deem
necessary
for
establishing
sound
interpersonal
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ii. Recommendations
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to
overcome
vulnerability
and
uncertainty.
Unsound
interpersonal
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The majority of the participants felt that a positive relationship exists between the
lecturers, but in the same breath identified discrimination, favouritism and division as
challenges. The majority participants however felt that relationships between
lecturers and management was characterised by lack of communication, favouritism
and an attitude of uncaring for the personal needs of lecturers.
The qualitative data with regards to team play indicated a negative experience for the
majority of the participants. Negative experiences reported include gossiping,
meddling, and forced and fearful collaboration. The quantitative data based on team
play characteristics indicated that the team play characteristic most evident and the
strongest among their colleagues were the sharing of knowledge, ideas and
experience; whilst on the other hand the least evident and weakest characteristic
appeared to be the ability of their colleagues to be flexible and adaptable. With
regards to team play was the mean score of all the participants 3.28 out of 5. The
participants rated each characteristic, stated positively, ranging from (1) strongly
disagree to (5) strongly agree. A mean score of 3.28 indicate that teamwork is above
average. Furthermore, was respect and support of team members rated the most
important characteristic to possess by a team player, whilst communication was rated
the least important.
Barriers that prevent lecturers from building and maintaining sound interpersonal
relationships were identified by the participants as racism, deadline pressures, lack of
time, language barriers and personality differences. They offered solutions such as
fewer classes, using only one language for official communication purposes, and
grouping personality types together. Participants also identified challenging
behaviour and attitudes in colleagues, such as inconsideration, disrespect, lack of
cooperation and attitudes of entitlement. Participants furthermore identified qualities
in people that would promote the establishment of sound interpersonal relationships.
These qualities include: respect, flexibility, honesty, willingness to communicate,
openness, a willingness to accept different personalities and to communicate, and
sharing. The emphasis was placed on respect as also indicated by the rating given in
the survey. These characteristics are able to create an environment conducive to
sharing, accepting and understanding.
Strategies to help lecturers develop these qualities, that will eventually improve
interpersonal relationships, were identified by the participants as soft skills training,
creating a social structure and a social life on campus, and cultural adjustment
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